Arts and Humanities Commons^™

Relationships Between Hospitals' Music Therapy Services And Hospital Consumer Assessment Of Healthcare Providers And Systems ( Hcahps ) Scores, Kimberly S. Iverson

Theses and Dissertations

Background: The implementation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey measured patients’ satisfaction with their hospital stays. The HCAHPS brought increased public access regarding hospital performance and changes to repayment polices. As such, patient satisfaction became a popular topic in hospitals within the last several years. Previous research demonstrated medical benefits for the use music therapy in hospitals, but research regarding its relationship to patient satisfaction was limited.

Hypotheses: The hypothesis of the current study was that patients who received music therapy services while in the hospital would have higher HCAHPS scores than those who …