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Cultural Resource Management and Policy Analysis Commons™

Open Access. Powered by Scholars. Published by Universities.®

2020

Discipline
Institution
Keyword
Publication
Publication Type

Articles 31 - 32 of 32

Full-Text Articles in Cultural Resource Management and Policy Analysis

Intercultural Communication Between African American Managers And Hispanic Workers With Esl, Reva Ann Stanton Jan 2020

Intercultural Communication Between African American Managers And Hispanic Workers With Esl, Reva Ann Stanton

Walden Dissertations and Doctoral Studies

By 2050, individuals of Hispanic descent will represent nearly 30% of the total American population with English as a second language (ESL). The problem addressed the lack of strategies being used by African American Managers on communicating with Hispanic workers with ESL. The purpose of the study was to explore what communication strategies African American managers can use when managing Hispanic workers with ESL in a government agency in Illinois. The importance of this study is exemplified in the findings; the results provided a new way of thinking about the social world that is interwoven in an intercultural environment. The …


Cross-Cultural Communication Strategies That Engage Employees And Increase Productivity., Alvin Sidney Moton Jan 2020

Cross-Cultural Communication Strategies That Engage Employees And Increase Productivity., Alvin Sidney Moton

Walden Dissertations and Doctoral Studies

AbstractLow employee engagement can negatively impact productivity for small fast-food restaurants in the United States. Small fast-food restaurant managers who do not engage employees experience decreased employee productivity. Grounded in Hofstede's cross-cultural dimensions theory, the purpose of this qualitative multiple case study was to explore strategies managers of small fast-food restaurants managers use to improve employee engagement. Participants were four small fast-food restaurants manager within the southern region of the United States who used cross-cultural strategies to successfully engage employees. Data were collected through semistructured interviews and internal company documents and were analyzed using thematic analysis. Four themes emerged: (a) …