Digital Commons Network^™

The Influence Of Relationship Marketing On Customer Satisfaction In The Jordanian Banking Sector, Balqees Almestareehi, Seyfettin Ünal

Journal of Economics and Administrative Sciences

This Paper aims to analyze the impact of relationship marketing dimensions on customer satisfaction in the Jordanian banking sector. It uses a comprehensive measurement model based on confirmatory factor analysis (CFA) and structural equation modeling (SEM). The study's problem stems from the need to understand how relationship-marketing practices affect customer satisfaction in rapidly changing and highly competitive banking environment. The research relied on a field survey of 677 Jordanian bank customers. A standardized questionnaire measured the seven dimensions of relationship marketing and customer satisfaction. The results showed statistically significant positive effects for all dimensions on customer satisfaction. Customer bonding strengthening …

Current Landscape Of Mental Health Conversational Agents From A Trauma-Informed Care Lens: Scoping Review., Faye Kollig, Kira Voelker, Emily Ryan, Rachel Pfafman, Fayika Farhat Nova

Health Services and Informatics Research

BACKGROUND: Conversational agents (CAs) are increasingly used in mental health care to enhance access and engagement. However, their safe, ethical, and user-sensitive design remains a challenge. Despite growing attention to trauma-informed approaches in human-computer interaction, there is limited work on how the trauma-informed care (TIC) framework could be applied in the design of mental health CAs and no comprehensive synthesis to date.

OBJECTIVE: Guided by the Substance Abuse and Mental Health Services Administration's TIC framework, this scoping review explored how TIC principles (safety; trustworthiness and transparency; collaboration and mutuality; empowerment, voice, and choice; peer support; and cultural, historical, and gender …

‘Clothesure’: The End Of The Narrative Of A Pilgrim’S Clothes; And How Pilgrim’S Clothes Contribute To Narrative Identity, Stephen F. Haller

International Journal of Religious Tourism and Pilgrimage

This paper provides the story, or narrative, which explains how pilgrim’s-identity is created and endures through the clothes they wear. The closure, or preferred ending, of this story of a pilgrim’s clothes, would be a ceremonious disposal, like burning them. Pilgrims are reluctant to simply throw their clothes, boots, and gear away. This paper is a philosophical reflection on how a pilgrim’s clothes construct the identity of a pilgrim; and how inanimate objects, like clothes, might become meaningful, or even ‘sacred’ in a non-religious way. This comes about because of a decision to treat them that way. We make sense …

Faith, Culture, And Transformation: A Case Study Of Tumane Monastery Visitors, Danijel Pavlović, Marija Bratić, Anđelina Marić Stanković, Ivan Kosta (Hieromonk Ilarion), Dimitrije Plećević

International Journal of Religious Tourism and Pilgrimage

This study examines the experiences of visitors to Tumane Monastery, one of the most significant Serbian religious and pilgrimage destinations. Located in a peaceful natural setting, Tumane Monastery is renowned for its spiritual significance, rich history, and connection to miraculous events, making it a key religious and cultural destination in the Braničevo District of Eastern Serbia. Its unique blend of sacred heritage and natural beauty attracts pilgrims and tourists seeking spiritual and cultural enrichment. Using a survey-based approach, the research analyses the demographic characteristics, motivations, behaviours, and perceptions of visitors, as well as the personal and spiritual effects of their …

Monastic Botanical Gardens: Medicinal Plants, Cultural Heritage, And Tourist Routes, Polyxeni G. Moira Dr, Dimitrios Mylonopoulos

International Journal of Religious Tourism and Pilgrimage

in the natural environment. The natural environment, of which humans are an integral part, served as the first laboratory for the production of medicines. Medicinal botany can be traced back to ancient Greece, continued through ancient Rome, was closely linked to Islamic tradition, and persisted through the rise of Christianity in monasteries, enduring to the present day. Monastic botanical gardens serve as living proof of the relationship between humans, nature, healing, and spirituality. These gardens, which for centuries cultivated plants for medicinal, nutritional, and functional uses, can now be leveraged to promote tourism, cultural heritage, and environmental awareness.

This study …

Improving Reflective Practice And Care Consistency In The Mental Health Connect Line: Addressing Compassion Fatigue Through A Quality Improvement Initiative, Chloe Parkin

South West Clinical School Journal

#400WORDS: QUALITY IMPROVEMENT REPORT

Improving Reflective Practice And Care Consistency In The Mental Health Connect Line: Addressing Compassion Fatigue Through A Quality Improvement Initiative, Lauren Collier, Chloe Parkin

South West Clinical School Journal

#400WORDS: QUALITY IMPROVEMENT REPORT

Pengembangan Media Pembelajaran Kosakata Bahasa Arab Berbasis Quizlet Melalui Fitur Flashcard Dan Gravity Bagi Siswa Kelas Vii Mtsn, Syarifah Syafna Al Hasni, Ali Ma’Sum, Mochammad Rizal Ramadhan

Journal of Language, Literature, and Arts

This study aimed to develop a Quizlet-based Arabic learning medium utilizing the Flashcard and Gravity features for vocabulary learning among seventh-grade students at MTs Negeri 1 Malang and to determine the feasibility level of the developed media. This research employed a Research and Development (R&D) approach using the ADDIE model, which consists of the analysis, design, development, implementation, and evaluation stages. The collected qualitative data included observation results, teacher needs interviews, and suggestions and comments from material and media experts. Quantitative data were obtained from feasibility assessments conducted by media experts, material experts, Arabic language teachers, and students. Data collection …

Representasi Beban Mental Ibu Dalam Karya Lukis Angry Mum Karya Fadjar Djunaedi: Kajian Kritik Seni Dan Semiotika Visual, Dinda Putri Nugroho, Agnisa Maulani Wisesa

Journal of Language, Literature, and Arts

Contemporary visual art is not only understood as an aesthetic object but also as a medium for social reflection and critique. This article analyzes Angry Mum (2024), a painting by Fadjar Djunaedi, using Feldman’s art criticism approach, which consists of four stages: description, formal analysis, interpretation, and evaluation. This study employs a qualitative method through visual observation of the artwork, interviews with the artist, and a literature review. To deepen the interpretation of visual meaning, Ferdinand de Saussure’s and Charles Sanders Peirce’s semiotic theories are employed as analytical tools. The findings reveal that Angry Mum represents the psychological pressure, emotional …

Umn Morris Faculty And Staff Honored, Communications And Marketing

Campus News Archive

No abstract provided.

Role Of Dynamic Capabilities In Firms' Competitiveness And Performance In The Telecommunication Sector In The United States, John L. Kahi

Walden Dissertations and Doctoral Studies

Telecommunications firm leaders often struggle to integrate dynamic capabilities into their core business processes, thereby reducing competitiveness. The purpose of this qualitative pragmatic inquiry was to explore how dynamic capabilities influence competitiveness and performance in U.S. telecommunications firms. Grounded in the dynamic capabilities view (DCV), the study addressed the overarching research question of how dynamic capabilities influence competitiveness and performance in telecommunications firms in the United States. Data were collected through semistructured interviews with six telecom and technology-sector leaders and analyzed using iterative coding and thematic analysis software. Four themes emerged: (a) continuous environment interpretation, (b) disciplined strategic commitment, (c) …

Staff Education To Improve Culturally Responsive Mental Health Care For African Immigrants, Martha Eseh

Walden Dissertations and Doctoral Studies

Mental health disparities among African immigrant populations are often influenced by cultural stigma, limited mental health literacy, and providers’ insufficient understanding of culturally specific beliefs and help-seeking behaviors. In outpatient psychiatric settings, these gaps can negatively affect engagement, diagnosis, and treatment outcomes. The purpose of this quality improvement project was to evaluate whether a structured staff education program could improve provider knowledge of culturally responsive care for African immigrant patients. Guided by the Johns Hopkins Evidence-Based Practice model, a pretest–posttest design was implemented with 13 interprofessional staff members, including psychiatric providers, therapists, and support staff, in an outpatient mental health …

Strategies To Improve Diversity In Leadership And The Representation Of Black Women Within An Integrated Nonprofit Health Care System, Dominique Clark

Walden Dissertations and Doctoral Studies

Black women have been underrepresented in health care leadership, specifically at the senior level. The purpose of this integrative review was to identify strategies that could be implemented to increase representation for Black women in health care leadership, with emphasis on senior leadership. The review question centered on sustainable strategies and best practices that support an increased representation of Black women in health care leadership. Relational leadership theory (RLT) served as the theoretical framework, demonstrating that leadership advancement is influenced by relational networks. A comprehensive literature review identified 50 articles that were critically appraised using the John Hopskins evidence tools, …

Supporting Parents Of Young Children With Type 1 Diabetes Through Telehealth: Randomized Controlled Trial Of The Reducing Emotional Distress For Childhood Hypoglycemia In Parents Intervention., Susana R. Patton, Nicole Kahhan, Holly O'Donnell, David D. Williams, Mark Clements, Kimberly Driscoll

Manuscripts, Articles, Book Chapters and Other Papers

BACKGROUND: Parents of young children with type 1 diabetes (T1D) are vulnerable to experiencing fear of hypoglycemia (FH), an emotional condition that includes persistent and intense worry about hypoglycemia and/or use of unhealthful behaviors to avoid hypoglycemia. Despite greater uptake of continuous glucose monitors (CGMs) and automated insulin delivery systems, FH remains prevalent and under-addressed in parents of young children. As such, we developed Reducing Emotional Distress for Childhood Hypoglycemia in Parents (REDCHiP), a video-based telehealth intervention designed to reduce FH in parents by providing T1D education and teaching parents how to apply evidence-based strategies from cognitive behavioral therapy and …

Artificial Intelligence In Primary School Writing Instruction: A Bibliometric Analysis Of Global Research Trends (2016–2026), Nurul Umrotullatifah, Rina Heryani, Angga Hadiapurwa

Jurnal Pendidikan dan Pembelajaran

Background: The rapid integration of artificial intelligence (AI) into primary education has generated substantial scholarly interest, yet no comprehensive bibliometric study has systematically mapped the intersection of AI and writing instruction at the primary school level. Objective: This study aims to analyze global research trends, identify key contributors and collaboration patterns, and uncover dominant thematic clusters within this domain over the period 2016–2026. Method: A bibliometric research design was employed, drawing on a corpus of 2,277 documents retrieved from the Scopus database in April 2026, filtered to include only English-language journal articles. Data visualization and network mapping were conducted using …

Meeting Students’ Basic Needs Through A Free Nutritious Meal Program At School, Wiedya Listrina, Nora Saiva Jannana, Sedya Santosa, Tarwiyati Tarwiyati, Aning Puspita Ningrum

Jurnal Pendidikan dan Pembelajaran

Background: The effectiveness of school-based nutrition intervention programs in improving students’ readiness to learn continues to yield mixed results, particularly when implemented in educational settings with heterogeneous social characteristics. Objective: This study aims to analyze the fulfillment of students’ basic needs through the Free Nutritious Meal Program (MBG) and its implications for learning readiness and the learning climate at MTs Hidayatullah, Temanggung Regency, Central Java. Method: This study employs a qualitative approach with a case study design. Participants included eight students, four teachers who also served as homeroom teachers, the school principal, and the program coordinator, all selected through purposive …

The Path To Impulse: A Cognitive-Affective-Conative Model Of Live E-Commerce Behaviour Across Southeast Asia, Any Urwatul Wusko, Aminullah Aminullah

The South East Asian Journal of Management

Research Aims: This study investigates how cognitive and affective mechanisms jointly shape impulse buying intentions in live e-commerce environments, using the Cognitive-Affective-Conative (CAC) model, with a focus on Southeast Asian consumers.

Design/Methodology/Approach: A quantitative, cross-sectional survey was conducted with 430 respondents from Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. Data were gathered from participants with recent live-shopping experience on platforms such as TikTok Shop and Shopee Live. Structural Equation Modelling (SEM) using SmartPLS was employed to test the proposed relationships.

Research Findings: Perceived authenticity and interactivity significantly influence emotional arousal and fear of missing out, which in turn predicted impulse …

The Digitalisation Of Administrative Processes And Institutional Agility In Sucs Cebu City: The Mediating Role Of Employee Digital Readiness, Leovigilda L. Bithay

The South East Asian Journal of Management

Research Aims: This study examines how the digitalisation of administrative processes influences institutional agility in SUCs in Cebu City, Philippines, and explicitly investigates employee digital readiness as a mediating capability that translates digital investments into organisational adaptability.

Design/Methodology/Approach: A quantitative predictive research design was employed using a structured survey administered to 300 administrative employees selected through purposive sampling. PLS-SEM was used to test direct and indirect relationships.

Research Findings: The digitalisation of administrative processes has a significant positive effect on institutional agility. Employee digital readiness partially mediates this relationship, indicating that technological modernisation alone yields limited gains in agility unless …

Unveiling Ai Deployment And Social Support On Customer Value Co-Creation And Stickiness In Social Commerce: A Pls-Sem And Nca Approach, Zandro M. Catacutan, Christian Edwin M. Perlado

The South East Asian Journal of Management

Research Aims: This study examines AI deployment and social support in fostering customer value co-creation and customer stickiness towards S-commerce applications in online shopping.

Design/Methodology/Approach: This study employed a cross-sectional survey design, incorporating purposive and snowball sampling, and a sample size of 625 participants. PLS-SEM and NCA were utilised to test the hypotheses of this study.

Research Findings: The study results showed that AI deployment and social support were significant determinants and essential factors in facilitating customer value co-creation for S-commerce. However, it is not a prerequisite for maintaining customer stickiness in S-commerce. Customer value co-creation was found to have …

The Role Of Relational Capital As A Dynamic Capability And Its Effect On The Relationship Between Directors’ Network And Firm Performance, Saiful Bakhtiar Masduki, Norman Mohd Saleh, Lokhman Hakim Osman, Mara Ridhuan Che Abdul Rahman, Kamarul Baraini Keliwon

The South East Asian Journal of Management

Research Aims: This study aims to examine how directors’ networks (DIRNET) improve firm performance and how relational capital (RELCAP) helps mediate this relationship in Malaysian public-listed firms.

Design/Methodology/Approach: The adopted research design makes use of secondary data that involves 579 publicly listed firms within the period of 2017-2019. DIRNET and RELCAP measured through social network analysis techniques. Panel regression is applied to test the models and ensure robustness of the research findings.

Research Findings: DIRNET is positively related to firm performance, and this effect is partially mediated by RELCAP, which positively influences performance. However, the relationship between DIRNET and firm …

Capturing Nature As An Indirect Curing Strategy Of Salutogenic Architecture, Fasya Abelleia Ivanka, Rini Suryantini, Paramita Atmodiwirjo

ARSNET

This paper explores indirect curing as a spatial strategy for designing a restorative environment within the context of salutogenic architecture. Current healthcare practices support recovery mainly through direct medicinal approaches to cure ailments, with more focus on being sterile and creating isolation. The study argues that the process of indirect curing can also be implemented through architectural interventions by focusing on the integration of nature as restorative objects and healthcare settings that can aid the recovery process. This study qualitatively explores the capturing nature as an indirect curing strategy through examining four case studies of health care spaces. Based on …

Makna ‘Indah’ Lukisan ‘Kebakaran Hutan’ Raden Saleh Sebagai Perlawanan Konsep Pemikiran ‘Mooie Indiëm', Dionisius Krisnambudi, Sri Kusumo Habsari, Eva Farhah

Paradigma: Jurnal Kajian Budaya

The concept of "beautiful Indies" (mooie Indië) is understood as a project of visual discourse transformation in the Dutch East Indies. This study highlights Raden Saleh's painting "Forest Fire", which represents a romantic manifestation while simultaneously challenging colonial narratives about nature and society in the Indies. The aim of the research is to reveal the trans-cultural visual strategies employed by Raden Saleh in constructing a counter-discourse to colonial representation. The study adopts a qualitative-interpretative approach using heuristic methods, source criticism, and montage analysis, contextualized within Pierre Bourdieu's theoretical framework. Montage analysis is applied by juxtaposing and reassembling visual, …

Warming Climate Amplifies Vapor Pressure Deficit Limits On Gross Primary Productivity, Shiqin Xu, Nate G. Mcdowell, Tim R. Mcvicar, Diego G. Miralles, Stephen Sitch, Pablo Sanchez-Martinez, Joshua B. Fisher, Pierre Friedlingstein, Hylke E. Beck, Matthew F. Mccabe

Biology, Chemistry, and Environmental Sciences Faculty Articles and Research

Ongoing climate warming may profoundly impact terrestrial gross primary productivity (GPP), a key component of the global carbon cycle. However, uncertainty in the relative roles of atmospheric water demand (vapor pressure deficit, VPD) and root-zone soil moisture (SM) limits predictions of drought impacts on GPP. Here, we show that growing-season GPP was more strongly constrained by VPD than SM globally, based on observation-constrained model estimates, satellite retrievals and Dynamic Global Vegetation Model simulations. The importance of VPD increased with higher temperatures and more severe and prolonged droughts. This pattern reflects VPD’s critical role in regulating stomatal conductance and plant hydraulic …

Towards A Proposed Program Based On The Bridge Model To Enhance Insurance Awareness Among Employees In Private Schools In Muscat, Mohamed Mohamed Kamel Elsherbiny, Maitha Bint Nasser Bin Saif Alshibli

Journal of Arts and Social Sciences

Social insurance is a basic support of development in society. It guarantees the citizen’s safety and psychological, social and economic stability through highly efficient and effective institutional performance that keeps up with social, economic and technical developments. It is worth noting that the insurance industry cannot develop in an environment where the insurance culture is absent among its members. Despite the great efforts made by the Public Authority for Social Insurance in spreading insurance awareness, the actual reality indicates that individuals have little knowledge of insurance. Therefore, this study aims to present a proposed program for the development of insurance …

Stable Adolescence Of Saudi Family Children: An Analytical Study In Light Of The Sustainable Development Goals From The Perspective Of Working With Groups, Hind Bint Aed Aljuhani

Journal of Arts and Social Sciences

Stable adolescence among members of the Saudi family group is an analytical study in light of the sustainable development goals.The current research aims to clarify the efforts of the Kingdom of Saudi Arabia in supporting the Saudi family in light of the Sustainable Development Goals, to study the reality of adolescence for the children of the Saudi family from the point of view of the families themselves, to formulate proposals from the perspective of working with groups to achieve stable adolescence for the children of the Saudi family in light of the Sustainable Development Goals. The research relied on the …

Environmental Behavior And Its Relationship With The Level Of Social Responsibility Among Scout And Guide Students In Schools Of Al-Dhahirah Governorate, Sultanate Of Oman, Sulaiman Bin Khalifa Bin Nasser Almamari

Journal of Arts and Social Sciences

This study aimed to identify the degree of practicing positive and negative environmental behavior and its relationship to the level of social responsibility. This study used a quantitative approach and relied on a questionnaire as a data collection tool. A random sample of 215 male and female students was selected. The results showed that the level of social responsibility among the students in the study sample was high, and that the level of environmental behavior was average among the study sample members. The results also indicated statistically significant differences in the level of social responsibility and the degree of practicing …

Sociocultural Change And The Prevalence Of Chronic Diseases Among Women In Arabian Gulf Countries: Kuwait As An Example, Yagoub Y. Al-Kandari

Journal of Arts and Social Sciences

This study aims to examine the effect of modernity and the prevalence of chronic diseases among women in Kuwait as an example of Arabian Gulf countries. A total of 5,749 married and previously married women aged 18–79 years were selected from 10 primary health care clinics out of 50, using a stratified random sample. A questionnaire was the major tool of this study. The questionnaire included some sociocultural and health variables. Information about age, level of education, governorate, family income, job position, the respondents’ and their parents’ types of marriage, and ethnic groups were collected. Respondents were asked to self-report …

Is Less More? An Analysis Of Microblogs Vs. Discussion Forums As Tools For Understanding The Public, Marco Castillo

Publications and Research

Social media platforms offer valuable tools for public administrators seeking to assess public sentiment on policy issues, especially in urban areas with diverse stakeholder interests. This study investigates how public administrators can leverage social media by comparing communications on Reddit’s discussion forum platform with X’s microblogging platform. I hypothesize that Reddit fosters more subjective, nuanced discussions, providing richer insights into public sentiment. To test this, sentiment and regression analyses are conducted on communications about urban cycling on both platforms. Results indicate that while Reddit facilitates deeper exploration of public issues, X also effectively assesses public sentiment. The study concludes by …

The House Capstone Project, Josh Delange

Celebrating Scholarship and Creativity Day (2018-)

Capstone project on The House

Global Study On Newborn Hospitalization And Parental Experiences (Hope): Rationale And Design Of A Multinational Cross-Sectional Mixed-Methods Online Survey, Hope Study Working Group, Julia Hoffmann, Ruth Kemper, Helmut Hummler, Ayse Düzenli, Luc J I Zimmermann, Silke Mader, Christina Tischer, Jos Latour

School of Nursing and Midwifery

INTRODUCTION: Newborns who are born too soon, too small or sick are a vulnerable group who require special/high-dependency/intensive care after birth. Infant and Family-Centred Developmental Care (IFCDC) is an integrated healthcare approach that prioritises and values parental/familial involvement and participation by fostering competencies in essential newborn care skills and thus parental empowerment. There is a paucity of data globally on the IFCDC practice and the challenges faced by parents/caregivers during hospitalisation and post-discharge and the potential country-specific support.

OBJECTIVE: The primary objective of the HOPE study (Global Study on Newborn HOspitalization and Parental Experiences) is to assess parents'/caregivers' experiences, needs …