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Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study In A Rural Academic Health System, Htun Ja Mai, Jabeen Ahmad, Brant Oliver

Patient Experience Journal

Patient Experience (PX) is recognized as an independent dimension in assessing healthcare quality and is associated with the quality domain of patient-centeredness. A better understanding of PX can help clinical providers enhance care, guide further research, and inform quality improvement and policies. Our study aims to identify, classify, and prioritize patients’ complaints and grievances at a rural health care system to inform strategic improvement planning. We conducted standard inductive qualitative thematic analysis and quantitative Pareto analyses of narrative comments received from patients and families via phone calls, emails, or standard letters at the four settings under study (one major academic …

Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry Of Health Care Provider Verbal And Nonverbal Communication Issues, Mike C. Porter, Xiaowen Guan, Paul G. Omodt

Patient Experience Journal

In the quest to improve patient experience and health outcomes, the impact of provider consultation generally earns serious consideration. This study recruited a richly diverse pool of participants to examine how patient demographics and psychographics during a telemedicine consultation simulation impact the perceptions of the provider that contribute to patient satisfaction. Further, this study relies on a between-subject experimental design to investigate how “provider” verbal and nonverbal communication and demographics in addition to patient demographics and psychographics impact patient perceptions and outcomes of the simulated telemedicine experience. Results inform how healthcare provider verbal and nonverbal communication might be improved through …

The Patient Experience Of The #Hellomynameis... Campaign And The Value Of Personalised Embroidered Student Uniforms, Julie Derbyshire, Gemma Bradley, Sasha Ban, Lianne Horscroft, Joanne Woodhead

Patient Experience Journal

Background: The #hellomynameis... campaign was an international initiative implemented to improve Person Centred Practice by increasing the number of health professionals who introduce themselves to every patient and place them at the centre of each interaction. To add to this campaign, the idea of personalised uniforms for undergraduate health care students was introduced at one University in the UK, embroidered with the #hellomynameis...logo and their name. This paper will present findings from a study that explored this initiative from the patient perspective. Methods: A case study research design was used, with semi-structured questionnaires consisting of open and closed questions to …

Communicating Effectively When Engaging People With Lived Experience In Mental Health And Substance Use Health Research: A Qualitative Descriptive Study, Lisa D. Hawke, Wuraola Dada-Phillips, Charlotte Munro, Shoshana Hauer, Claudia Sendanyoye, Yona Lunsky, Gillian Strudwick, Tanya Halsall, Natasha Y. Sheikhan

Patient Experience Journal

Background. People with lived experience of mental health and/or substance use challenges and families (PWLE/F) are increasingly engaged in research, providing positive impacts. However, effective engagement can be challenging, including ensuring effective communication. This qualitative study sought to understand the communication preferences of PWLE/F who are engaged in mental health and substance use health research. Method. A total of 18 participants (aged 19 to 79) took part in one of four focus group discussions. A semi-structured interview guide was used to facilitate the discussions. Focus group transcripts were analyzed using codebook thematic analysis. PWLE/F were engaged in all stages of …

“Better Than Any Medicine:” Understanding How Therapy Dogs Support Patients Presenting With Mental Health And Substance Use Concerns In An Emergency Department Setting, Alexandria R. Pavelich, Colleen A. Dell, James Stempien, Holly Mckenzie, Aimee Hozack, Jane Smith, Alexis Rowsell, Janet Gunderson, Elizabeth Pease

Patient Experience Journal

In Canada, emergency departments have a large number of patients with mental health and substance use concerns passing through their doors. Our research aim was to assess the impact that therapy dog visits may have for patients presenting with mental health and/or substance use concerns to an emergency department based in Saskatoon, Saskatchewan. Working alongside an active patient advisory group and community-based therapy dog program volunteers, our mixed method approach utilizing ethnography, surveys, and interviews showed that therapy dog visitation had a beneficial impact on both patients and staff, thus improving the overall patient experience. Our study displays how the …

Impact Of Non-Pharmacological Interventions On Patient Experience, Opioid Use, And Healthcare Utilization In Adult Cardiac Surgery: A Randomized Controlled Mixed Methods Trial, Julie R. Piazza, Alexander A. Brescia, Jessica N. Jenkins, Alexander J. Ivacko, Xiaoting Wu, Sara M. Jafri, Christopher J. Varlamos, James C. Piazza, Lindsay K. Heering, Stefanie L. Peters, Molly Dwyer-White, Bailey H. Brown, Faraz N. Longi, Katelyn P. Monaghan, Frederick W. Bauer, Varun G. Kathawate, Melissa C. Webster, Amanda M. Kasperek, Nickole L. Garvey, Claudia Schwenzer, Kiran H. Lagisetty, Michelle Riba, Donald S. Likosky, Jennifer F. Waljee, Nicholas H. Osborne, Mary E. Byrnes, G. Michael Deeb

Patient Experience Journal

Non-pharmacological techniques designed to reduce anxiety, pain, and healthcare utilization have shown effectiveness in pediatric and non-surgical adult populations; however, their application has not been widely evaluated among adult surgical patients. This study randomized opioid-naive adults undergoing first-time, elective cardiac surgery to receive either targeted interventions from a trained “comfort coach” or usual care. The primary outcome assessed was healthcare utilization, specifically measured as the number of days at home within the first 30 days post-surgery. Secondary outcomes included postoperative opioid use and patient-reported outcomes, collected via validated surveys. Additionally, 50 participants in the intervention group completed semi-structured qualitative interviews …

Perceived Social Support And Its Associated Factors In Patients Undergoing Hemodialysis: A Cross-Sectional Study, Hosna Karami, Parvin Abbasi

Patient Experience Journal

Introduction: Hemodialysis is a vital, lifelong therapy for patients with end-stage kidney disease. Due to various physiological and psychosocial challenges, it is often perceived as traumatic. Social support is recognized as an essential coping strategy for managing chronic illnesses, including advanced kidney failure. This study aimed to assess perceived social support and its related factors among patients undergoing hemodialysis. Methods: This analytical cross-sectional study was conducted from November 2024 to February 2025 at two major hemodialysis centers in Kermanshah, a city in western Iran. A total of 230 patients were selected through convenience sampling based on predefined criteria. Data were …

Correlation Between Resident Physician And Patient Perceptions Of Empathy In The Emergency Department, Austin Porter, James Christian, Meryll E. Bouldin, Erin Willard, Stefan Graw, Sarah House, Sofie Morgan, Kristin Parker, Carly Eastin

Patient Experience Journal

Background: Empathy is essential for emergency medicine physicians, impacting patient outcomes and experiences, especially in the fast-paced emergency department (ED). However, empathy often declines during medical training, negatively affecting care. Little is known about how emergency medicine trainees perceive their empathy compared to their patients. Objective: This study aimed to explore the correlation between patient perceptions of resident physician empathy and residents’ self-perceptions during ED visits. Methods: This was a prospective observational study was conducted at a Level 1 Trauma and Tertiary Care Center in the south-central U.S., using the Consultation and Relational Empathy (CARE) Measure. At patient disposition, ED …

Patients’ Experiences Of Triage And Waiting In Emergency Departments: A Cross-Sectional Survey, Carrie Janerka, Leslie D Gavin, Fenella J Gill, Pcc Ed Triage Group

Patient Experience Journal

Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods: A cross-sectional survey was conducted across five Australian EDs to understand experiences of patients 14 years and over before, during and after triage. Quantitative data were analysed descriptively and explored for correlations. Qualitative responses for suggested improvements were analysed using a conventional content analysis approach. …

Narrative Medicine Skills For End-Of-Life, Elizabeth Summerfield

Patient Experience Journal

This paper looks at the potential of applying the skills of narrative medicine to end-of-life and palliative care as a means of enabling its spiritual and existential dimensions often overlooked in clinical practice. It tells the story of a family navigating the complex problem of managing the ending of a beloved mother’s life. It reflects on how the World Medical Association’s 2022 list of essential elements of care may be enacted. Amidst the dominant daily physical regime of medication and physical care, it captures the rare, unscripted moments of meaning and purpose of a lived life. It shows why these …

The Hand We Hold: Reflections On Empathetic Practice In Medicine, Aravind Sreeram

Patient Experience Journal

In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured or addressed by any checklist, I realized the limitations of my scripted approach. I began to understand that some of the most meaningful contributions we offer in healthcare come not from solutions, but from presence. This experience helped me see that patient partnership is not …

Changing Myths Into Truths: Dispelling Physician Misconceptions On Patient Experience, Amit Singh, Syed Ahmed, James Castellone, Michael H Kanter, Mikelle Key-Solle, Sherry Kroll, Paul A Lansdowne, Winnie Lee, Swati Mehta, Sofie Morgan, Sephora Morrison, Susan N Nathan, Sachin Patel, Alexie Puran, Donald Wickline, Liza Dileo Thomas

Patient Experience Journal

Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact rooted in evidence showing improved outcomes. Moreover, these myths can downplay the importance of patient experience improvement work discouraging physicians who may be interested from pursuing it. In order to combat common myths that can be propagated about patient experience, the authors will cite research …

Beyond The Numbers: Elevating Meaning Through Metrics In Patient Experience, Geoffrey A. Silvera

Patient Experience Journal

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how we see the landscape. Patient experience work demands that we hold both the precision of metrics and the wonder of narrative to truly understand of patients’ experiences of care. Numbers tell us how we are performing and stories remind us why it matters. When we …

We Are Not There Yet! Why The Journey For Experience Excellence Must Persist, Jason A. Wolf

Patient Experience Journal

I am concerned, that many in healthcare think they have gotten to a “THERE” in experience excellence. That the survey scores they received are good enough, that the outcomes they are achieving reflect what they sought to accomplish. And with this in the face of today’s tumultuous healthcare landscape, decisions are being made to sustain efforts at best and in more cases now to reduce investment with the belief that things are ok. Now is NOT the time to cut short our efforts for experience excellence, or to believe there is a “there” to which we have arrived. It must …

Cv: Kimberly Duris (Clinical Mental Health Counseling: Counselor Education And Supervision), Kimberly Duris

Psychology Department Faculty Curricula Vitae

No abstract provided.

Cover And Contents

Turkish Journal of Mathematics

No abstract provided.

On The Existence Of Solutions For Nonlinear Third-Order Q-Difference Equations With Boundary Conditions Involving Q-Integrals, İlker Gençtürk

Turkish Journal of Mathematics

In this research, we focus on investigating the existence of solutions for a q-integral boundary value problem associated with third-order nonlinear q-difference equations. To achieve this, we employ two fundamental mathematical tools: the Banach contraction principle and Krasnoselskii’s fixed point theorem, which provide the theoretical framework for our analysis. Furthermore, to illustrate the applicability and robustness of our results, we present and discuss several concrete examples that highlight the practical implications of the proposed methods.

Classifications Of Gradient Almost Ricci Solitons Within The Framework Of Closed Conformal Vector Fields, Akram Ali, Fatemah Mofarreh, Jae Won Lee

Turkish Journal of Mathematics

In this paper, we consider gradient almost Ricci solitons with nonparallel closed conformal vector fields. We classify gradient almost Ricci solitons and show that a complete, noncompact gradient almost Ricci soliton admitting a nonparallel closed conformal vector field, is locally a warped product with Einstein fibers, while in the second case, under additional hypothesis, gradient almost Ricci soliton is totally umbilical if and only if it has constant scalar curvature.

On Trinomial Units Of The Group Ring RcN, César A. Hernandez Melo, Fernanda Diniz De Melo Hernandez, Patricia Massae Kitani

Turkish Journal of Mathematics

Let R be an associative ring with identity, C_n be the cyclic group of order n, and g be a generator of C_n. In this manuscript, for i ∈ N such that 1 ≤ i < n and gcd(i, n) = 1, the algebraic properties of the trinomial elements h_i = -1 + g + g^-i in the group ring RC_n are investigated. More precisely, necessary and sufficient conditions are given for an element h_i to be a unit in RC_n. When h_i is a unit, explicit formulas for computing …

End-Regular Flower Graphs CR,S, Joerg Koppitz, Suparat Phantukang, Phurinut Srisawad, Somnuek Worawiset

Turkish Journal of Mathematics

In the present paper, we study the regularity of the endomorphism monoid of a class of graphs, which generalizes the cycle graph. We give a complete list of all end-regular r × s flower graphs. In particular, for an odd integer s ≥ 3, the s × s flower graph Cs,s has a regular endomorphism monoid, i.e., Cs,s is end-regular. For Cs,s, s ≥ 3 odd, we determine the cardinality and the rank of its endomorphism monoid (including a generating set of minimal size).

Generalized Szász–Mirakyan Operators In The Variation Seminorm, Sare Yumruçali, Harun Karsli, Fatma Taşdelen Yeşi̇ldal

Turkish Journal of Mathematics

The aim of the present paper is to introduce generalized Szász–Mirakyan operators. This article studies the property of variation seminorm and some approximation properties of generalized Szász–Mirakyan operators not only in normed spaces but also in variation seminorm. We obtain convergence properties of our operators using of Korovkin’s theorem and the order of convergence by using a classical approach, the second modulus of continuity and Peetre’s K functional. We also give asymptotic formula and the convergence of the derivatives for these operators. We investigate the variation detracting property of generalized Szász–Mirakyan operators. We show the convergence of generalized Szász–Mirakyan operators …

Some Properties Of Nabla Laplace Transform On Isolated Time Scales, Müfi̇t Şan, Huri̇ye Dağ, Manuel D. Ortigueira

Turkish Journal of Mathematics

This study presents the properties of the bilateral and unilateral nabla Laplace transform, defined on isolated time scales. Furthermore, it explores the nabla Laplace transforms of several elementary functions, employing various proof techniques from real and complex analysis. The findings are illustrated with examples, demonstrating the applicability of these definitions.

From Rough Categories To Rough Groupoids, Mehmet Mustafa Beydaği, Abdullah Fati̇h Özcan, İlhan İçen

Turkish Journal of Mathematics

In this study, we introduce the concepts of rough category and rough groupoid by combining the concepts of category theory and groupoid with rough set theory. We present some properties and examples of these concepts, which are discussed for the first time. Additionally, by defining a rough functor among the rough categories, the category of rough categories were created. Moreover, rough groupoid homomorphism, rough action groupoid, and category of the rough groupoids have been examined algebraically and introduced to the literature.

An Investigation Of New Associated Curves Of A Frenet Curve In Euclidean N-Space, Bedi̇a Meri̇h Özçeti̇n

Turkish Journal of Mathematics

In this study, we introduce the V2-direction curve, Vn−1-direction curve and Vn-direction curve of a Frenet curve in n-dimensional Euclidean space. We provide characterizations and investigate the relationships between the Frenet apparatus of the principal curve and the corresponding apparatus of the direction curves. We also present an application for all direction curves with the results shown using computer code implemented in MATLAB.

New Structures Of Golden Type On The Tangent Bundle, Simona-Luiza Druta-Romaniuc, Cristina-Elena Hretcanu, Aydin Gezer

Turkish Journal of Mathematics

The aim of our paper is to prove the existence of some types of almost (α, p)–golden structures, obtained as general natural lifts of the Riemannian metric from the base manifold M to the total space TM of the tangent bundle. We show that TM, endowed with a general natural almost (α, p)–golden structure (which is a generalisation of the golden structure) and with a general natural metric, is an almost (α, p)–golden Riemannian manifold if and only if the function coefficients of the almost (α, p)–golden structure are related to …

Corrigendum To “ Improved Berezin Radius Inequalities For Functional Hilbert Space Operators” [Turkish Journal Of Mathematics 49 (5) 2025 545-561], Mojtaba Bakherad, Ulaş Yamanci, Mohammad W. Alomari

Turkish Journal of Mathematics

In the article entitled Improved Berezin radius inequalities for functional Hilbert space operators, published in the Turkish Journal of Mathematics, [49 (5): 545-561. https://doi.org/10.55730/1300-0098.3607], the affiliation of the author MOHAMMAD W. ALOMARI was published incorrectly due to an error at the submission stage. The incorrect affiliation was Department of Mathematics, Faculty of Science and Information Technology, Irbid National University, Irbid, Jordan T he correct affiliation is Department of Mathematics, Faculty of Science, Jadara University, Irbid, Jordan T he authors apologize for any inconvenience caused.

The original article can be accessed at: https://doi.org/10.55730/1300-0098.3607

Monotone Positive Solutions Of Impulsive Differential Equations Asymptotic To Nonprincipal Solutions, Si̇bel Doğru Akgöl, Ağacik Zafer

Turkish Journal of Mathematics

This study investigates the asymptotic behavior of monotone positive solutions for a general class of nonlinear second-order impulsive differential equations. By employing the principal and nonprincipal solutions of the associated homogeneous equation, we establish the existence of a monotone positive solution asymptotic to a nonprincipal solution at infinity. To achieve this, we also prove a compactness criterion for an effective use of Schauder’s fixed-point theorem. Under suitable conditions, similarly to the classical case, it is demonstrated that a monotone positive solution asymptotic to a nonprincipal solution exists. A concrete example is given to illustrate the results.

Daily Eastern News: November 12, 2025, Eastern Illinois University

Daily Eastern News: 2025-2026

No abstract provided.

How Corporate Individualism Challenges Modern Tort Theory, Daniel Harris

University of Miami Business Law Review

According to the modern tort theory, that dominates in the legal academy, deep pocket entities that profit from facilitating harmful activity must compensate those foreseeably injured by that activity. The rationale is that allowing enterprises to externalize the costs they impose on others encourages excessively risky behavior. Therefore, cost internalization must be mandated to achieve the twin goals of tort law: compensation of tort victims and deterrence of potentially harmful conduct.

The thesis of this Article is that the academic model is misleading and incomplete. The concerns of the tort system are not limited to compensation and deterrence. Our legal …

West Flagler And The Future Of Sports Betting: Navigating Tribal Sovereignty And The Need For Consumer Protection In A Growing Market, Jake Granese

University of Miami Business Law Review

Sports betting in the United States has exploded in recent years, with a record–breaking $11 billion in revenue in 2023. This growth has inspired state governments to try to leverage this lucrative business. One recent development is the 2021 Gaming Compact between the Seminole Tribe of Florida and the state of Florida. The Compact represents a milestone towards exclusivity in mobile gaming for Native American tribal nations. Under the Compact, the Seminole Tribe receives sports betting exclusivity, for both retail sports wagering and online sports wagering across the state of Florida, in exchange for a revenue sharing arrangement—unlike any other …