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A New Generation Of Collaborative Public Services, Daniela Selloni Oct 2025

A New Generation Of Collaborative Public Services, Daniela Selloni

ServDes Conference Series

This paper introduces the concept of collaborative public services, drawing on exemplary Italian prototypes. It begins by addressing the crisis of public services shaped by Dominant Service Design and outlines a first paradigm shift, where citizens move from passive users to active participants in global social innovation. However, this shift revealed limitations, often depending on the exceptional commitment of a few individuals. A second shift is emerging: collaborative public services sustained by a stronger role for the state and a participatory ecosystem that enables different levels of engagement, expanding involvement across society. The concept of a participatory ecosystem is explored …


Affordable Housing Using Bamboo: A Community-Driven Service Design Inquiry Using Creative What-If Exercises, Rajarshi Ray, Parthasarathi Mukhopadhyay Oct 2025

Affordable Housing Using Bamboo: A Community-Driven Service Design Inquiry Using Creative What-If Exercises, Rajarshi Ray, Parthasarathi Mukhopadhyay

ServDes Conference Series

Affordable Housing (AH) remains a critical global issue, especially for economically weaker sections (EWS) of the developing countries like India. Non-affordability of typical building materials, make the EWS choose alternate materials like bamboo, which is traditionally-used in the tropics for being sustainable and affordable. However, challenges related to standardisation and societal perception hinder its mainstreaming. This warrants a holistic design approach like Service Design (SD), connecting different stakeholders involved with AH using bamboo, at the system level. While SD has wide application across different sectors, its role in building industry, remains relatively underexplored. Subsequently, four community-driven Indian initiatives are studied …


Invisible Hands, Indispensable Work: Human Centered Systemic Insights Into India’S Informal Service Of Domestic Work, Rahul Satish Mudukutore, Suprita Chaudhary, Debjani Roy, Veda Shetye, Mallika Kayastha Oct 2025

Invisible Hands, Indispensable Work: Human Centered Systemic Insights Into India’S Informal Service Of Domestic Work, Rahul Satish Mudukutore, Suprita Chaudhary, Debjani Roy, Veda Shetye, Mallika Kayastha

ServDes Conference Series

Domestic work in India constitutes a vast yet unregulated sector. This study employs a service centric approach to explore the systemic challenges faced by domestic workers. Through a mixed - methods approach including in - depth interviews, surveys, ethnographic studies, and service design analysis, we uncover key findings related to employment precarity, employer - worker power dynamics, and the informal nature of hiring practices. Our research highlights critical gaps in legal protections, lack of standardized employment contracts, and the socio - cultural barriers reinforcing domestic work as undervalued labour. Using stakeholder mapping, ecosystem analysis, and service blueprints, we identify intervention …


Design For Dignity: A Designer's Quest For Social Justice, Aanalde Nair, Vinodkumar Vyas, Saurav Khuttiya Deori Oct 2025

Design For Dignity: A Designer's Quest For Social Justice, Aanalde Nair, Vinodkumar Vyas, Saurav Khuttiya Deori

ServDes Conference Series

Caste based discrimination in India continues to deny dignity, equality and access to basic rights for Scheduled Castes especially in rural areas. This study investigates the underlying beliefs, economic dependencies and social conditioning that sustains these practices. Intervention included informal door-to-door surveys, focus groups, awareness campaigns and collective reflection. The study concludes that legal enforcement alone is insufficient, sustainable change requires inclusive, community led strategies that foster ownership, empathy and co-creation.


Supporting Municipalities’ Design Capabilities Through Urban Experimentation, Nicola Morelli, Patricia Csobánczi, Rike Neuhoff, Luca Simeone Oct 2025

Supporting Municipalities’ Design Capabilities Through Urban Experimentation, Nicola Morelli, Patricia Csobánczi, Rike Neuhoff, Luca Simeone

ServDes Conference Series

Cities are facing radical changes due to the simultaneous action of environmental, social, technical and regulatory factors. At the same time, they are the place where change happens and the main resources for change are available. In this context, cities are pressed to take action, but also to change their attitude towards urban innovation, shifting from a rational-administrative approach to a design-experimental one. An EU-funded project offered the opportunity for a collaboration between the project’s design team and public servants from 12 cities. This offers insights on the role of design resources in a sandboxing process, and on how this …


Power Compass: A Template For Navigating Power In Service Design, Michalina Fidos, Mari Suoheimo, Shaohua Pan, Peter Hayward Jones Oct 2025

Power Compass: A Template For Navigating Power In Service Design, Michalina Fidos, Mari Suoheimo, Shaohua Pan, Peter Hayward Jones

ServDes Conference Series

Service designers often encounter power dynamics that shape their role in enabling change. This study explores how and why designers experience power in practice, drawing on ecological systems theory (EST) to map experiences gathered through a case study of five focus groups with international practitioners. Leverage analysis is then used to conceptualise these insights. By intersecting these two frameworks, we developed the Power Compass - a project-centred template that visualises how social, political, and ecological forces converge in design projects, revealing power as both a source of agency and a constraint. The template aims to support designers in identifying, analysing, …


Activating Community Through Transmedia Storytelling: A Service Design Case Study Of The Life As Theater Project, Shuxiao Zhong, Wanqiang Li, Fei Hu, Haihao Xu Oct 2025

Activating Community Through Transmedia Storytelling: A Service Design Case Study Of The Life As Theater Project, Shuxiao Zhong, Wanqiang Li, Fei Hu, Haihao Xu

ServDes Conference Series

In the context of declining sustainability in traditional placemaking practices, this study explores how transmedia storytelling, when integrated with service design logic, can function as a replicable and adaptive mechanism for community activation. Grounded in a media–platform–role framework, this research takes Alipay’s Life as Theater project as a case study to examine how narrative-driven tasks, distributed media touchpoints, and platform-mediated coordination work together to mobilize user participation. Through service design analysis, it identifies how digital platforms serve as both structural orchestrators and narrative translators, aligning user behaviors, merchant interactions, and platform logic into a coherent activation pathway. This study contributes …


Resilient By Design: The Dissolution Of Alternative Food Networks, Cagri G. Varli, Stefano Maffei Oct 2025

Resilient By Design: The Dissolution Of Alternative Food Networks, Cagri G. Varli, Stefano Maffei

ServDes Conference Series

Alternative food networks (AFNs) are often presented through peak-period success stories, leaving their entire lifecycle — transformations, challenges, and reconfigurations — underexplored. By rethinking AFN dissolution process through a service design lens, this study examines how embedded values, networks, and operational models evolve beyond their initial structures. The research uses a new generation consumer cooperative as a case study, and it employs multiple sources of evidence — semi-structured interviews, archival data, media sources, and direct observations — to analyze the cooperative’s evolution. Findings reveal how AFNs transition from grassroots initiatives to structured models but struggle with economic constraints and governance …


‘Team Kazoku’: Fostering Mutual-Care Relationships Among Citizens Through Non-Parent Participation In Childcare, Kyosuke Sakakura, Yuki Kawamura, Rie Tanaka, Ayumi Arakawa, Rika Ishitsuka Oct 2025

‘Team Kazoku’: Fostering Mutual-Care Relationships Among Citizens Through Non-Parent Participation In Childcare, Kyosuke Sakakura, Yuki Kawamura, Rie Tanaka, Ayumi Arakawa, Rika Ishitsuka

ServDes Conference Series

Japan’s low birth rate gives rise to a need for mutual care among citizens to support child-rearing in society. If there is a need for public relationships to repair and sustain society for sustainable livelihoods, what can design contribute to this? This study, therefore, aimed to investigate the factors that promote and inhibit mutual-care relationships among Japanese citizens. To this end, we adopted an action research approach in which non-child-rearing people became involved with families raising children—a group we called ‘Team KAZOKU (family)’. Through a year-long study of Team KAZOKU, we found that mutual-care relationships among citizens were inhibited by …


From Affirmative-Technological To Critical-Humanistic Tech Trends: A Speculative Framework For Service Design Futures, Yong-Ki Lee Oct 2025

From Affirmative-Technological To Critical-Humanistic Tech Trends: A Speculative Framework For Service Design Futures, Yong-Ki Lee

ServDes Conference Series

This paper presents a speculative framework for service design education, practice, and research in light of emerging technologies. It examines the evolution of service design through stages, from its foundations to a “thinking” era, and proposes a model for “Service Design 2.0” that considers industry-led, human-centred, and information driven approaches. The paper explores future trends in service design practice, emphasizing socio-technical systems thinking and learning systems. Design research is discussed in terms of evolving user-designer interactions, moving toward symbiotic relationships where designing and using become intertwined. Finally, the paper advocates for a balanced design education that integrates arts, engineering, computer …


Design Tensions Between Attractiveness And Inclusivity In Milan Public Universities: The Case Of A Student Housing Orientation Service, Nicole Sacchetti, Daniela Sangiorgi Oct 2025

Design Tensions Between Attractiveness And Inclusivity In Milan Public Universities: The Case Of A Student Housing Orientation Service, Nicole Sacchetti, Daniela Sangiorgi

ServDes Conference Series

As Milan public universities compete globally to attract economic capital and student flows, they simultaneously face growing challenges in addressing the housing affordability crisis affecting their student populations. This paper reflects on the design tensions emerging within the service ecosystem of Politecnico di Milano, starting from the shortcomings encountered during the development of the multidisciplinary research-action project StudMIHome: Students Living in Milan; a study on student housing conducted by three research departments of the university, with the objective of prototyping and testing a housing orientation service for students.


Towards Decolonising Service Design – Ethical Collaborations Between Designers And Indigenous Communities In Vietnam And Australia, Francesco Mazzarella Oct 2025

Towards Decolonising Service Design – Ethical Collaborations Between Designers And Indigenous Communities In Vietnam And Australia, Francesco Mazzarella

ServDes Conference Series

This paper argues for decolonising dominant service design practice and discusses the need for designers to develop a certain cultural sensitivity to engage in ethical collaborations with Indigenous communities aimed at fostering social change and cultural sustainability. This is exemplified by ethnographic and participatory action research conducted in Vietnam and Australia adopting a range of co-creation methods to engage with diverse Indigenous communities. The paper proposes an anthropological approach for service designers to elicit diverse communities’ lived experiences and contribute to community empowerment. Going beyond the limitations of both top-down and bottom-up approaches to service design, this paper proposes a …


Generative Ai In Service Design: An Explorative Diary Study In Discovery Process, Yaoqi Li, Hyunyim Park Oct 2025

Generative Ai In Service Design: An Explorative Diary Study In Discovery Process, Yaoqi Li, Hyunyim Park

ServDes Conference Series

As AI technologies advance, service design practitioners should consider their role in the field, including how to integrate generative AI (GenAI) into their workflows. This study explored how service design practitioners engage with GenAI tools in the discovery phase; it was intended to enhance service design research with regard to GenAI and highlight its potential and future applications. Through a diary study, 26 service design practitioners participated in three design activities using a variety of GenAI tools and recorded their experiences and perceptions in diaries. The findings indicate that participants perceived the GenAI tools as effective for data collection, processing, …


Reframing Evaluation And “Frameworks”: Reflecting, Learning And Adapting Practices Of Social Change, Sarah Kushinsky, Yoko Akama, Ko-Le Chen, Hirotake Imanishi, Yuko Kikuchi, Sarah Teasley, Khemmiga Teerapong, Joyce Yee Oct 2025

Reframing Evaluation And “Frameworks”: Reflecting, Learning And Adapting Practices Of Social Change, Sarah Kushinsky, Yoko Akama, Ko-Le Chen, Hirotake Imanishi, Yuko Kikuchi, Sarah Teasley, Khemmiga Teerapong, Joyce Yee

ServDes Conference Series

Evaluation is a double-edged sword. For those invested in social change, it is vital to evaluate the process and impact of designing. However, traditional positivist approaches can risk harm by magnifying power through the instruments and mechanisms of evaluation, especially when Global North models are unthinkingly applied in the Global South. What is deemed valuable to know – without asking what matters to whom, how, where and when – is an ethical and political concern as it ignores how people are variously situated. This paper argues for building evaluative capacities otherwise. It shares key insights by tracing how an evaluative …


Adopting A Diffractive Approach To Journey Mapping In The Exploration Of Scaling Citizen Assemblies In Sweden, Christina M.K. Lindeberg, Nicola Morelli, Luca Simeone Oct 2025

Adopting A Diffractive Approach To Journey Mapping In The Exploration Of Scaling Citizen Assemblies In Sweden, Christina M.K. Lindeberg, Nicola Morelli, Luca Simeone

ServDes Conference Series

Scaling citizen assemblies to increase their impact on sustainable transitions requires situated knowledges. Whilst service design methods can support local governments in working with situated knowledges, there has been a call for more reflection on their application. In contrast to reflection, the feminist metaphor of diffraction enables greater relationality, complexity, and impact within research; yet it remains a novel approach. This paper presents an experiment with participants of a city-level citizen assembly in Sweden. During the experiment, journey mapping was used within a diffraction apparatus, and diffractive reading enabled the collective exploration of barriers to and opportunities for scaling citizen …


Responsible Digital Service Ecosystem Design: Concept And Framework, Kentaro Watanabe Oct 2025

Responsible Digital Service Ecosystem Design: Concept And Framework, Kentaro Watanabe

ServDes Conference Series

Rapid advancements in digital technologies profoundly influence lifestyles, norms, cultures, and society through digital services. To address concerns regarding their negative impacts, service ecosystem design offers a promising approach for managing and adapting institutional arrangements (i.e., rules, norms, and cultures) necessary for such services. However, few studies have examined socially responsible design principles and practices in digital service ecosystems. To bridge this gap, this study introduces the concept of responsible digital service ecosystem design (REDSED). By integrating the responsible innovation approach, it presents a conceptual framework for the REDSED process for managing institutional arrangements. The proposed concept and framework support …


Cultivating Cross-Cultural Community Through Counter-Storying: The Power+Place Collaborative, Danielle Lake, Sandy Marshall Oct 2025

Cultivating Cross-Cultural Community Through Counter-Storying: The Power+Place Collaborative, Danielle Lake, Sandy Marshall

ServDes Conference Series

This article offers a feminist pragmatist vision for service design educators and practitioners that seeks to cultivate participatory place-based systemic change through cross-cultural and intergenerational counter-storytelling efforts. After summarizing the story of the Power+Place Collaborative as a service design case study, the article outlines findings from a four-year, mixed-method study. Findings from this initiative indicate that feminist pragmatist practices can cultivate significant changes across social systems when such service design initiatives are sustained over time. Based on study findings, the article concludes by recommending a range of strategies found to be most useful for scaling cross-sector, participatory systems change.


Service Design And Post-Conflict Communities: Rethinking Tourism Services For Social Reintegration, Beatriz Bonilla Berrocal, Lucia Viganego Ballesteros Oct 2025

Service Design And Post-Conflict Communities: Rethinking Tourism Services For Social Reintegration, Beatriz Bonilla Berrocal, Lucia Viganego Ballesteros

ServDes Conference Series

After the 2016 peace agreement in Colombia and through the reincorporation process, communities of ex-combatants from the former FARC guerrilla group initiated their process toward reintegration into civil society. The development of projects that promote their reintegration identified tourism as a key aspect for economic success and reconciliation with Colombian society. Applying tourism activities as a means of supporting their economic growth and guaranteeing the subsistence of the peace dialogues between ex-combatant communities and civilians was the basis that originated many initiatives in this sector. The case of the AETCR Jaime Pardo Leal, Waka Promoviendo Culturas, and Caguan Expeditions exemplifies …


An Overview Of The European Eel Anguilla Anguilla Fisheries In Egypt, Azza A. El Ganainy, Mohamed S. Ahmed, Mohamed F. Osman, Amany A. Mahmoud Oct 2025

An Overview Of The European Eel Anguilla Anguilla Fisheries In Egypt, Azza A. El Ganainy, Mohamed S. Ahmed, Mohamed F. Osman, Amany A. Mahmoud

Blue Economy

The main objective of this study is to give for the first time an overview of the geographic, seasonal and intraspecific variations in European eel (Anguilla Anguilla) stock in the Egyptian different habitats. The geographical distribution, general status as well as stocks temporal variation in Egypt are analyzed examining long term catch data sets. European eels are found in the Nile Delta and along the Mediterranean coast, occupying the brackish northern lagoons (Edko, Burullus, Manzala) and the hyper saline Bardawil lagoon. Annual total eel landings from 2013 to 2022 fluctuated, with a maximum of 1268 tons recorded in Burullus Lagoon …


Nevada's Healthcare And Education Workforce Pipelines, David Damore, Caitlin J. Saladino, William E. Brown Jr. Oct 2025

Nevada's Healthcare And Education Workforce Pipelines, David Damore, Caitlin J. Saladino, William E. Brown Jr.

Policy Briefs and Reports

With ongoing workforce shortages in K-12 education, healthcare, and mental and behavioral health—occupations central to the HEAL (health, education, administration, and literacy) economy—this brief utilizes the Nevada P-20 to Workforce Research Data System (NPWR) and data from the U.S. Bureau of Labor Statistics to explore the current and projected landscape for these workforces in Nevada. Examining the demographic characteristics of those participating in focused career and technical education training and those earning relevant postsecondary credentials illuminates gender disparities in Nevada’s healthcare and education workforce pipelines. After reviewing the current state of these workforces and assessing the available NPWR data, we …


Faculty Senate Agenda October 6, 2025, Utah State University Oct 2025

Faculty Senate Agenda October 6, 2025, Utah State University

Faculty Senate & Faculty Senate Executive Committee

  • 3:00 Call to Order
  • Approval of Minutes - September 8, 2025
  • 3:05 University Business
  • 3:20 Faculty Senate Business
  • 3:35 Information
  • EPC Report - September 4, 2025
  • 3:45 Report
  • EPC Annual Report
  • 4:10 Old Business
  • 4:15 New Business
  • Adjourn: 4:30 pm


The Role Of Higher Education Attainment In Mitigating Police Misconduct, Marty Allen Hatfield Oct 2025

The Role Of Higher Education Attainment In Mitigating Police Misconduct, Marty Allen Hatfield

Walden Dissertations and Doctoral Studies

Police misconduct continues to undermine public trust and strain community–law enforcement relationships in the United States. The potential role of higher education in reducing misconduct among officers remains underexamined. The purpose of this quantitative correlational study was to examine whether higher educational attainment is associated with reduced rates of documented misconduct in a large urban police department. Grounded in the social learning and organizational justice theories, the research addressed how postsecondary education influences ethical decision-making and conduct. The overarching research question concerned whether education level predicted misconduct frequency, controlling for gender, rank, and years of service. Archival personnel and disciplinary …


Novo Nordisk Inc V. Secretary Us Dept & Health And Human Services Oct 2025

Novo Nordisk Inc V. Secretary Us Dept & Health And Human Services

2025 Decisions

USDC for the District of New Jersey


Andrew Perrong V. Matthew Bradford Oct 2025

Andrew Perrong V. Matthew Bradford

2025 Decisions

USDC for the Eastern District of Pennsylvania


Usa V. Javier Ramos-Sanchez Oct 2025

Usa V. Javier Ramos-Sanchez

2025 Decisions

USDC for the Middle District of Pennsylvania


Ada News - 10/6/2025, American Dental Association, Publishing Division Oct 2025

Ada News - 10/6/2025, American Dental Association, Publishing Division

ADA News

Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.


October 6 Elections, Census & Redistricting Update, Jeffrey M. Wice Oct 2025

October 6 Elections, Census & Redistricting Update, Jeffrey M. Wice

Elections, Census & Redistricting Updates

No abstract provided.


Exploring The Correlation Between Pupil Distance And Myopia Prevalence: An Observational Bioanthropology Study In Surabaya, Anggitha Hayuning Kinasih, Dwi Martha Nur Aditya, Y Adhimas Setyo Wicaksono Oct 2025

Exploring The Correlation Between Pupil Distance And Myopia Prevalence: An Observational Bioanthropology Study In Surabaya, Anggitha Hayuning Kinasih, Dwi Martha Nur Aditya, Y Adhimas Setyo Wicaksono

Folia Medica Indonesiana

Bioanthropology integrates biological and cultural perspectives, thereby enhancing our understanding of human health across populations. Myopia is a significant refractive error affecting potentially 2.5 billion people globally by the end of the decade. Bioanthropological theories suggest that pupil diameter and distance contribute to axial elongation and the progression of myopia. Nevertheless, current literature lacks empirical validation through rigorous hypothesis testing, highlighting a gap in comprehension. The research explores the relationship between pupil distance and the incidence of myopia via empirical assessments in Surabaya. An observational cross-sectional study was conducted, which involved pupil distance measurements and eye refraction assessments. Inclusion criteria …


Vol. 69, No. 07 (October 6, 2025) Oct 2025

Vol. 69, No. 07 (October 6, 2025)

Indiana Law Annotated

No abstract provided.


14th Street Associates L.P. V. Przystup Oct 2025

14th Street Associates L.P. V. Przystup

All Decisions

In this holdover proceeding alleging the tenant's objectionable conduct due to noxious odors, the tenant filed a multi-part motion. The court denied the tenant's motion to dismiss, finding the landlord's predicate notices sufficiently particular regarding the nature and dates of the alleged odors. However, the court largely granted the tenant's motion to compel a bill of particulars, holding that identifying information of complaining tenants constituted amplification of the landlord's claims. Information about the landlord's agents, however, was deemed evidentiary and beyond the scope. The court denied the tenant's motion for discovery, finding no ample need, and the case was scheduled …