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Customer Relationship Management In The Hotel Industry, Lakewa Davis Jan 2023

Customer Relationship Management In The Hotel Industry, Lakewa Davis

Walden Dissertations and Doctoral Studies

The inability to satisfy customers in the hospitality industry is a concern for business managers, as a decrease in customer satisfaction can lead to unhappy customers, which adversely affects business performance and profitability. Grounded in the customer relationship management theory, the purpose of this qualitative multiple-case study was to explore how managers of boutiques improve customer satisfaction and increase profitability. Participants were four boutique hotel managers in the metro Detroit area who successfully improved customer satisfaction and increased profitability. Data were collected from semistructured interviews, customer reviews, hotel website documents, customer indices, and hotel industry reports. Data were analyzed using …

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The Effects Of Parental Engagement Programs On Grades 3-5 Milestones Student Achievement, Deborah Malone Jan 2023

The Effects Of Parental Engagement Programs On Grades 3-5 Milestones Student Achievement, Deborah Malone

Walden Dissertations and Doctoral Studies

Although the Every Student Succeeds Act sets the parameters for parents and families to be involved in their children’s education, there are no specified guidelines on how that involvement should be designed to best impact student achievement. The purpose of this study was to compare Grade 3-5 students’ mean Milestones test scores in English Language Arts, mathematics, and science (dependent variables) at two Southeastern United States elementary schools which offered parental involvement/parental engagement programs—a nonmandatory or mandatory program (independent variable), represented by School A and B, respectively. The theoretical foundations of the study were the social and human capital theory …

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Colonial Legacy, Education, And Employment Opportunities: The Case Of Cameroon, Frantz Batoh Jan 2023

Colonial Legacy, Education, And Employment Opportunities: The Case Of Cameroon, Frantz Batoh

Walden Dissertations and Doctoral Studies

AbstractThe history of colonialism is one of the most powerful factors affecting the development of newly independent African states and limiting their chances for successful evolution. This research involved Cameroon and employment and educational issues associated with colonialism. The division between France and Britain contributed to the establishment of bilingualism within its territories, which is a source of multiple problems today. The study involved investigating the current situation in Cameroon through the lens of colonialism and its influence on countries. Theoretical foundations for this study were the colonial and postcolonial theory, neocolonialism, and concept of postcolony. They are used to …

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Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell Jan 2023

Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell

Walden Dissertations and Doctoral Studies

Many mortgage brokers leave the mortgage industry because of unforeseen changes andvolatility. Mortgage brokers are concerned with adequate strategies to mitigate industry volatility and inconsistent sales, which is important to successful sustainability during challenging times. Grounded in relationship marketing theory, the purpose of this qualitative single case study was to explore the strategies seven mortgage brokers from a single organization used to sustain sales during volatile times. Data were collected using semistructured interviews by telecommunication, a reflective journal, LinkedIn, Facebook, and broker websites. Through thematic analysis, three themes emerged: maintaining a presence with new and existing clients, understanding client needs, …

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An Evaluation Of Community-Based Juvenile Firesetting Programs Through The Custodial Lens, Peter William Blaich Jan 2023

An Evaluation Of Community-Based Juvenile Firesetting Programs Through The Custodial Lens, Peter William Blaich

Walden Dissertations and Doctoral Studies

Using general strain theory and social learning theory as the foundation, this generic qualitative study addressed whether interventions and prevention services for juvenile firesetters in the City of Charlotte–Mecklenberg County met needs from the perspectives of critical stakeholders. Data were collected through in-depth interviews with 12 parents/guardians of justice-involved adolescent fire offenders. Interviews were transcribed and analyzed using a six-step procedure for thematic analysis by Braun and Clarke. The study's results revealed that the current juvenile firesetters intervention and prevention program is perceived as inadequate when applied without input from the adolescent’s parent or guardian. The participants perceived the need …

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Personal Hardiness As An Unexamined Component Of The Healthy Volunteer Effect, Angelique E. Blann Jan 2023

Personal Hardiness As An Unexamined Component Of The Healthy Volunteer Effect, Angelique E. Blann

Walden Dissertations and Doctoral Studies

Clinical trials are the standard for approving medicines for public use. To conduct trials, researchers depend on a declining number of volunteers. The healthy volunteer effect, a phenomenon in which participants demonstrate better outcomes than their peers, limits the generalizability of trial outcomes. The healthy volunteer effect does not fully explain the outcome difference between volunteers and nonvolunteers. The purpose of this cross-sectional quantitative study was to examine personal hardiness as an unexplored component of the healthy volunteer effect and determine whether personal hardiness is associated with willingness to participate. Hardiness was a personality construct that represented resilience to stress. …

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Financial Aid As A Predictor For Retention Of First-Year Black Male Community College Students, Malcom Jamar Morgan-Petty Jan 2023

Financial Aid As A Predictor For Retention Of First-Year Black Male Community College Students, Malcom Jamar Morgan-Petty

Walden Dissertations and Doctoral Studies

AbstractBlack male students are retained in higher education at less than half the rate of their Hispanic and White counterparts. At Southwestern Community College (SWCC, a pseudonym), there were indicators that the amount of financial aid received was related to retention; however, the extent of the relationship was unknown. The purpose of this nonexperimental quantitative correlational study was to examine the relationship between the amount of financial aid received and the retention of first-to-second-year Black male students at SWCC. Bean and Metzner’s model of nontraditional undergraduate student attrition provided the theoretical foundation. The research question sought to clarify the extent …

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Examining Psychosocial Characteristics Of Female Serial Murderers, Rachael Strebel Jan 2023

Examining Psychosocial Characteristics Of Female Serial Murderers, Rachael Strebel

Walden Dissertations and Doctoral Studies

Previous studies of serial murderers have focused primarily on male serial murderers.The reason for this is unknown, but is primarily reflective of media patterns, gender roles, and social norms that often exclude females from conversations surrounding female serial murder. This study focused on the psychosocial characteristics of female serial murderers. Both solo female serial murderers and serial murderers who worked with one partner were studied. Using a grounded theory approach, based on the review of 11 secondary data case studies, 12 female serial murderers were studied; six who murdered individually and six who murdered within a team. Six main themes …

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Public Policy And African American Victims Of Inner-City Violence, Michael Andrew Benson Sr. Jan 2023

Public Policy And African American Victims Of Inner-City Violence, Michael Andrew Benson Sr.

Walden Dissertations and Doctoral Studies

The effects of being victimized or being a witness to a violent traumatic event without the support of public institutions, such as criminal justice, social service agencies, and mental health care clinics has led to post-traumatic stress disorder (PTSD). The purpose of this study was to explore the barriers and success factors for victims of inner-city violence as it related to access to public administration institutions to address their victimization. Self-efficacy theory was used as the theoretical foundation, and the study’s research question focused on victimization and access to public policy institutions. The study used a qualitative design with 10 …

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Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell Jan 2023

Mortgage Broker Strategies To Overcome The Volatility Of Inconsistent Sales, Marissa Blackwell

Walden Dissertations and Doctoral Studies

Many mortgage brokers leave the mortgage industry because of unforeseen changes andvolatility. Mortgage brokers are concerned with adequate strategies to mitigate industry volatility and inconsistent sales, which is important to successful sustainability during challenging times. Grounded in relationship marketing theory, the purpose of this qualitative single case study was to explore the strategies seven mortgage brokers from a single organization used to sustain sales during volatile times. Data were collected using semistructured interviews by telecommunication, a reflective journal, LinkedIn, Facebook, and broker websites. Through thematic analysis, three themes emerged: maintaining a presence with new and existing clients, understanding client needs, …

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Personal Hardiness As An Unexamined Component Of The Healthy Volunteer Effect, Angelique E. Blann Jan 2023

Personal Hardiness As An Unexamined Component Of The Healthy Volunteer Effect, Angelique E. Blann

Walden Dissertations and Doctoral Studies

Clinical trials are the standard for approving medicines for public use. To conduct trials, researchers depend on a declining number of volunteers. The healthy volunteer effect, a phenomenon in which participants demonstrate better outcomes than their peers, limits the generalizability of trial outcomes. The healthy volunteer effect does not fully explain the outcome difference between volunteers and nonvolunteers. The purpose of this cross-sectional quantitative study was to examine personal hardiness as an unexplored component of the healthy volunteer effect and determine whether personal hardiness is associated with willingness to participate. Hardiness was a personality construct that represented resilience to stress. …

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Succession Planning Strategies For Nonprofit Organizations, Chandler Campbell Jan 2023

Succession Planning Strategies For Nonprofit Organizations, Chandler Campbell

Walden Dissertations and Doctoral Studies

Nonprofit organizations are cornerstones in the community that contribute to improving environments, communities, persons, and life overall. However, some nonprofit organization senior leaders lack the succession planning strategies, resources, and funding to continue serving as positive social change agents in the community. Grounded in the general systems theory, the purpose of this qualitative single case study was to explore business strategies nonprofit leaders use for succession planning. The participants included three senior leaders in a nonprofit located in the northeastern region of the United States who have indirectly or directly implemented succession planning strategies. Data were collected through semistructured interviews, …

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Effect Of Drug Medi-Cal Organized Delivery System Access To Substance Use Disorder Treatment, Ana Y. Davies Jan 2023

Effect Of Drug Medi-Cal Organized Delivery System Access To Substance Use Disorder Treatment, Ana Y. Davies

Walden Dissertations and Doctoral Studies

Drug addiction, mental health disorders, and homelessness has impacted communities nationwide increasing mortality and morbidity and is a public health threat. But access to substance use treatment has been a problem due to the lack of the ability by many to pay for services. This observational quantitative research design utilized administrative secondary data collected between July 2017 and June 2022. The key variables are Insurance Status, Number of Admissions, and Successful Discharges in outpatient substance use treatment. The purpose of the study and research questions involved evaluating the effects Drug Medi-Cal (DMC) Organized Delivery System program by analyzing program admissions …

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A Qualitative Study Of Urban Male Perception And Definition Of Respect For Law Enforcement Officers, Kyla Duckworth Lurry Jan 2023

A Qualitative Study Of Urban Male Perception And Definition Of Respect For Law Enforcement Officers, Kyla Duckworth Lurry

Walden Dissertations and Doctoral Studies

Among African American males, deaths are alarmingly high for reasons that cannot be completely pinpointed. The purpose of this study was to analyze the definition and perception of respect and law enforcement by an African American male and to determine if Goffman’s dramaturgical model is sufficient to explain the social acceptance respect phenomena. Micro-sociological assessments of everyday social interactions are often based on dramaturgy, a sociological perspective. In a dramaturgical model, social interaction is analyzed as an actor’s performance on stage. This study employed a qualitative design so that the research questions could be answered. Based on the findings of …

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Human Service Professionals’ Experience With Vicarious Trauma, Saundra Mcglothan Jan 2023

Human Service Professionals’ Experience With Vicarious Trauma, Saundra Mcglothan

Walden Dissertations and Doctoral Studies

The purpose of this generic qualitative study was to explore the vicarious trauma (VT)experiences of nonlicensed human service professionals (HSPs) between the ages of 30 and 65 from Central Texas who work with male intimate partner violence (IPV) victims. The conceptual framework that guided this study was the constructivist self-development theory. A purposive sample of 11 HSPs who experienced VT because of working with male IPV victims was obtained through flyers posted on social media. Huberman and Miles’s approach to thematic analysis was used to analyze the data and create codes, categories, and themes. The 13 themes that were identified …

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Perspectives Of Middle School Teachers About The Use Of Virtual Reality For Learning Spanish, Betty N. Ukera-Kajoh Jan 2023

Perspectives Of Middle School Teachers About The Use Of Virtual Reality For Learning Spanish, Betty N. Ukera-Kajoh

Walden Dissertations and Doctoral Studies

Foreign language education in the United States has historically produced poor outcomes, with very few language learners achieving communicative competence. The increasing global demand for multilingual professionals makes the issue a salient one. The purpose of this basic qualitative study was to explore the perspectives of U.S. middle school Spanish teachers about the use of virtual reality (VR) as an instructional tool for developing communicative competence in Spanish language. The research question, which was informed by Canale and Swain’s communicative competence theory, and educational technology theory by Huang, et al., addressed middle school Spanish teachers’ perspectives regarding their use of …

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Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui Jan 2023

Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui

Walden Dissertations and Doctoral Studies

The absence of financial expertise and internal control systems contributes to losing business assets and profitability. Small business leaders who lack internal control systems and strategies to protect against the financial loss of business assets and profitability may be vulnerable and suffer losses. Grounded in the Committee of the Sponsoring Organization of the Treadway Commission (COSO) internal control-integrated framework, this qualitative multiple-case study explores internal control system strategies that small business leaders use to protect business assets and profitability. The participants were five small business leaders from the Western region of the United States who have successfully operated for over …

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How Supervisors Describe The Development Of Competence In Trainee School Counselors, Suen Yan Leung Jan 2023

How Supervisors Describe The Development Of Competence In Trainee School Counselors, Suen Yan Leung

Walden Dissertations and Doctoral Studies

AbstractSchool counselors serve an important role in providing frontline counseling services to students in local school districts. Professional associations and educational institutions emphasize the importance of professional competence. However, research on professional competence is fragmented, outdated, and unintegrated. This qualitative study explored the development of competence in trainee school counselors during supervision, from the supervisors’ perspectives. Using the conceptual frameworks of self-efficacy and professional identity development, 16 experienced supervisors were interviewed and asked to describe the development of competence in trainee school counselors and how they instructed the development of competence. Thorne’s interpretive description method was combined with a reality-testing …

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Informal Caregivers’ Experiences Of Caring For Older Adults Diagnosed With Urinary Tract Infections, Novelett M. Stennett-James Jan 2023

Informal Caregivers’ Experiences Of Caring For Older Adults Diagnosed With Urinary Tract Infections, Novelett M. Stennett-James

Walden Dissertations and Doctoral Studies

Informal caregivers’ experiences of caring for older adults diagnosed with a urinary tract infection (UTI) is a prevalent issue that affects adults as they age. The purpose of this generic qualitative study was to understand informal caregivers’ experiences observing and reporting to doctors observable changes of behavior in older adults that were later linked to unconventional symptoms of potential UTIs. Attribution theory was used as the theoretical framework for this study. This qualitative study addressed the research question of informal caregivers’ experiences observing and reporting to doctors observed changes in older adults associated with unconventional UTI symptoms. Data were collected …

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The Recidivism Rate In Correlation To The Effectiveness Of The Bridges To Life Reentry Program In Texas, Steven Steen Jan 2023

The Recidivism Rate In Correlation To The Effectiveness Of The Bridges To Life Reentry Program In Texas, Steven Steen

Walden Dissertations and Doctoral Studies

This research explored the relationship between reentry programs and recidivism in the state of Texas. One program in particular, Bridges To Life (BTL), has had an impact on recidivism in the state, and this research analyzed how the overall organization of BTL correlated to recidivism. Recidivism is the repeated or habitual relapse into crime. The purpose of this quantitative research study was to determine whether there was a direct correlation between the reduction of recidivism and the effectiveness of reentry programs through BTL in the state of Texas. The research question for this study explored the correlation between BTL and …

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Moral Injury Themes Involving Criminal Recklessness Among Adults With Alcohol Use Disorder, Sandra Starch Jan 2023

Moral Injury Themes Involving Criminal Recklessness Among Adults With Alcohol Use Disorder, Sandra Starch

Walden Dissertations and Doctoral Studies

Moral injury (MI) can emerge following transgressive acts against one’s deeply held moral beliefs. Its symptomology involves individual psychological, spiritual, behavioral, and social spheres. It has primarily been studied within the military and in a few select civilian populations. This descriptive phenomenological study involved exploring MI themes among adults with alcohol use disorder (AUD) who had engaged in criminally reckless acts. Data collected from semi-structured interviews with eight participants were coded and analyzed, leading to six major themes revealing the symptomology of MI. Responses from study participants supported Festinger’s theory of cognitive dissonance via their descriptions of alcohol abuse cycles …

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Parenting Skills Of African American Young Mothers Who Transitioned From Foster Care, Tamesha Yvonne Townsend-Simmons Jan 2023

Parenting Skills Of African American Young Mothers Who Transitioned From Foster Care, Tamesha Yvonne Townsend-Simmons

Walden Dissertations and Doctoral Studies

Prior research indicated there is an ongoing social issue in the United States for young single mothers with foster care experiences and their children. This group of women face poor economic and parenting outcomes without assistance from government resources in the form of effective parenting programs. Yet programming lags and there are ongoing assumptions about young mothers' in foster care parenting skills and abilities. The purpose of this qualitative multiple-case study was to better understand the development of parenting skills among a selected group of African American adult young mothers who transitioned from foster care to independence and motherhood between …

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Understanding African American Mothers’ Perceptions Of The Effectiveness Of Autism-Related Services For Their Autistic Children In Rural Communities, Brandi J. Treadway Jan 2023

Understanding African American Mothers’ Perceptions Of The Effectiveness Of Autism-Related Services For Their Autistic Children In Rural Communities, Brandi J. Treadway

Walden Dissertations and Doctoral Studies

This study aimed to address the gap in the literature related to understanding African American mothers’ perceptions of the effectiveness of the available services provided to their children diagnosed with autism living in rural communities. The theoretical framework used for this study is the racial formation theory as a lens for completing this study. The research question explored African American mothers’ perceptions of the effectiveness of autism-related services provided to their children with autism in rural communities. The research design chosen for this study is a generic qualitative design using semi-structured interviews for data collection from 10 African American mothers …

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Assessment Of Factors That Affect Men’S Access And Utilization Of Tuberculosis Services In Zululand District In South Africa, Maureen Fatsani Tshabalala Jan 2023

Assessment Of Factors That Affect Men’S Access And Utilization Of Tuberculosis Services In Zululand District In South Africa, Maureen Fatsani Tshabalala

Walden Dissertations and Doctoral Studies

Tuberculosis (TB) remains the leading cause of death in South Africa, with higher mortality rates among men compared to women, despite the availability of free TB services and a reduction in TB death rates. However, research on the factors influencing men's access to and utilization of TB services is limited. The purpose of this study was to assess the factors affecting men's geographical access and quality utilization of TB services in the Zululand district of KwaZulu Natal province, South Africa. A survey questionnaire was used to collect data from 200 men recruited from selected primary health care facilities. Andersen's model …

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Generational Cohort Membership And Career And Organizational Commitment Among Law Enforcement Officers, Erinn Elizabeth Vranches Jan 2023

Generational Cohort Membership And Career And Organizational Commitment Among Law Enforcement Officers, Erinn Elizabeth Vranches

Walden Dissertations and Doctoral Studies

Career and organizational commitment are topics of interest in multiple fields, including law enforcement. With the exodus and transition of generational cohorts, there is a need to understand generational differences to address the recruitment, training, and retention of officers. The purpose of this study was to examine the relationship between generational cohort membership, career commitment, and organizational commitment among law enforcement officers. Two theories were used for the foundation of this study: Manheim’s theory of generations and Super’s developmental self-concept theory. The study method was quantitative and the design, correlational. A survey containing demographic questions and items from the Occupational …

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Addressing Conflict-Related Sexual Violence In Liberia, Nathaniel Benjamin Walker Jan 2023

Addressing Conflict-Related Sexual Violence In Liberia, Nathaniel Benjamin Walker

Walden Dissertations and Doctoral Studies

The phenomenon of sexual violence against women in Liberia is a disturbing problem. Despite the significant number of individuals who have faced sexual assault in this country, little is known about the roots and long-term implications of this phenomenon within the context of Liberia, as well as the instruments that could be effective in remedying its effects. This study was conducted to understand how conflict-related sexual violence affects women in Liberia and suggest ways to help address it. The research questions addressed the effect of war-related sexual violence against women in Liberia and the strategies that are necessary to remedy …

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The Role Of Mistrust In African American Organ Donation, Gina M. Williams Jan 2023

The Role Of Mistrust In African American Organ Donation, Gina M. Williams

Walden Dissertations and Doctoral Studies

AbstractAfrican Americans (AAs) who suffer from life-threatening organ failure often need an organ transplant to sustain or to improve their quality of life. The shortage of donor organs, and AAs willing to become organ donors, limits the number of organs available for transplant. The purpose of this study was to understand the lived experience of AAs regarding the role of mistrust and to understand its influence on their organ donation decision-making. Social cognitive theory guided this qualitative descriptive phenomenological study designed to gain an understanding of the lived experiences of the AAs related to the role of mistrust in their …

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Strategies Dental Center Leaders Use To Improve Productivity Using Onsite 3d Printing, Edward Zamanian Jan 2023

Strategies Dental Center Leaders Use To Improve Productivity Using Onsite 3d Printing, Edward Zamanian

Walden Dissertations and Doctoral Studies

Many dental centers are leveraging onsite 3D printing to increase their productivity and improve the quality of care they provide. However, dental center leaders lacking strategies to implement onsite 3D printing in their dental centers fail to take advantage of the substantial benefits of using this new technology. Grounded in the theory of disruptive innovation, the purpose of this qualitative multiple-case study was to explore strategies dental center leaders use to improve productivity using onsite 3D printing. The participants comprised five dental center leaders in the United States who successfully implemented strategies to improve productivity using onsite 3D printing. Data …

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Unvoiced Lgbt Individuals’ Perceptions And Experiences Of The School-To-Prison Pipeline, Dr. Deshaunt'e A. Burns Jan 2023

Unvoiced Lgbt Individuals’ Perceptions And Experiences Of The School-To-Prison Pipeline, Dr. Deshaunt'e A. Burns

Walden Dissertations and Doctoral Studies

Studies have shown that lesbian, gay, bisexual, and transgender (LGBT) individuals face discrimination, harassment, and bullying by different education and criminal justice system entities because of their sexuality. Research has also indicated that when it comes to the school-to-prison pipeline (STPP), children of color are often mistreated and face harsher penalties, and research must be done to see how LGBT individuals are treated because they are considered abnormal because of their sexuality. Little is known about the perceptions and experiences of LGBT individuals when they are punished for violating minor infractions in school. This study addressed the critical race theory …

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Kudumbashree Mission’S Community-Based Enterprise Strategies For Increasing Female Labor Force Participation, Deepak Chandran Chandran Jan 2023

Kudumbashree Mission’S Community-Based Enterprise Strategies For Increasing Female Labor Force Participation, Deepak Chandran Chandran

Walden Dissertations and Doctoral Studies

Various facets of gender inequality continue to deter women from participating in the formal economy. Deployment of a significant level of capital from global sources and attention from the global academic community have not succeeded in addressing the persistence of economic marginalization of women. This study's purpose was to identify appropriate community-based enterprise (CBE) strategies for empowering women to overcome barriers and enter the labor force. The research questions addressed the study purpose and how the social capital and collective experiences of the community influenced the success of CBE strategies. Based on the CBE conceptual framework, this qualitative descriptive case …

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