Digital Commons Network^™

Numerical Investigation On Lightning Survivability And Residual Strength Of Scarf-Patched And Z-Pinned Cfrp Composites, Logan Hales

All Graduate Theses and Dissertations, Fall 2023 to Present

Carbon fiber reinforced polymer (CFRP) composites are critical in aerospace applications yet remain vulnerable to lightning strikes due to orthotropic electrical conductivity and poor thermal resistance. Over the past decades, lightning-strike damage in pristine CFRP has been extensively investigated. However, the response of damaged and subsequently repaired laminates remains poorly understood, raising concerns about the structural integrity of repaired aircraft. This study aims to develop a sequentially coupled thermo-structural modeling framework to quantify how two common composite repair strategies (scarf patching and z-pinning), along with patch size, pin material, and configuration, influence lightning-induced damage and the residual flexural strength of …

Large Language Models For Introductory Computer Science Education: Content Generation, Intelligent Tutoring, And Learner Modeling, Muhammad Fawad Akbar Khan

All Graduate Theses and Dissertations, Fall 2023 to Present

This dissertation studies how artificial intelligence, especially large language models such as GPT, can help students learn introductory computer programming when the models are used inside a carefully designed learning system. Instead of focusing on AI as a standalone tool, the dissertation follows a connected story: generating learning resources, building a tutoring platform, running a user study, and then analyzing how students behave while they program.

The work first uses prompt engineering to create a large collection of 11,700 Python exercises aligned with introductory computer science topics. Students and instructors then evaluate these exercises to check whether they are clear, …

The Practice Of Inclusion: Indigenous Knowledge And Ethical Design, Kate E. Van Der Zalm

All Graduate Theses and Dissertations, Fall 2023 to Present

Indigenous Knowledge is a cumulative body of practices and beliefs developed by Indigenous communities through generations of interaction with the natural environment. This knowledge offers valuable insights for caring for the land in sustainable and respectful ways but is not fully considered in modern planning and design practices. This research examines how Indigenous Knowledge is currently understood and used within landscape planning and design firms in British Columbia, Canada. Using a combination of existing research and interviews with design professionals and Indigenous participants, the study explores where Indigenous Knowledge is being applied, where challenges exist, and what opportunities remain for …

Scalable Roof Polygon Extraction And Geometric Characterization From Remotely-Sensed Data For Snow Load Assessment, Jashon Newlun

All Graduate Theses and Dissertations, Fall 2023 to Present

Heavy snow accumulation on rooftops is a serious structural risk in cold climates, and understanding how much snow builds up on different types of roofs is essential for safe building design. Currently, most data on roof snow loads comes from small, labor-intensive field surveys that cover only a handful of buildings at a time. This results in far too few measurements of buildings to draw confident conclusions about how snow behaves across communities. This thesis develops and demonstrates a new automated approach for measuring roof snow accumulation and extracting key building characteristics across thousands of buildings at once using airborne …

Faith And Doubt: Exploring How We Interpret The World, Amber Mccuen

All Graduate Theses and Dissertations, Fall 2023 to Present

This collection of four fictional short stories explores questions of belief—and practice of belief—in four separate contexts. The first story, “Little Marie,” follows a young girl who’s made her own system of belief created by correlation. The second story, “Last Days,” sees a woman return to her childhood home which has been overcome by the hoarding habits of her paranoid, fundamentalist Christian mother. The third story, “Graduation,” takes place at a divinity school graduation and explores the strength of both social influence and unspoken rules within closed groups. The final story, “Away From the Ninety and Nine,” follows a cult …

Developing Fragility Curves For Steel Special Moment-Resisting Frames In Utah, Olivia P. Murphy

All Graduate Theses and Dissertations, Fall 2023 to Present

Major seismic events along the Wasatch Fault represent a serious threat to Utah's residents and built environment. Engineers currently rely on a statistical approach that calculates earthquake ground shaking based on probabilities of various events occurring over extended time periods. This method informs how strong new buildings must be constructed. However, many structural engineering professionals in Utah worry that this probability-based approach may significantly underestimate the actual ground shaking compared to an alternative method that examines the largest possible earthquake a fault can generate. The substantial differences between the two analytical approaches raise fundamental concerns about whether existing construction standards …

Constraint-Aware Metaheuristic Optimization For Experimental Design, Benjamin N. Fuller

All Graduate Theses and Dissertations, Fall 2023 to Present

Designing experiments becomes much more challenging when many variables and strict constraints are involved, as is common in modern science and engineering. This thesis introduces a new computational and mathematical framework that efficiently searches for optimal experiments in complex, high-dimensional spaces where traditional methods fail. By combining geometric techniques with flexible optimization algorithms like particle swarm optimization, our methods handle difficult constraints while scaling to real-world problems. Built in the high-performance Julia programming language and released as open-source software, this work bridges advanced theory with practical tools, offering researchers a powerful and accessible way to design better experiments under realistic …

Parental Socialization Practices As Protective Factors Of Lgbtq+ Youth Well-Being And Sexual Health, Melissa M. Ferguson

All Graduate Theses and Dissertations, Fall 2023 to Present

LGBTQ+ teens face challenges like discrimination and exclusion from school-based sex education. Support from parents is crucial for helping LGBTQ+ teens feel safe and confident. Most research has only looked at how parents react when their child comes out, and less about how parents support their child in everyday life. This two-study dissertation explored how parents help support and protect their LGBTQ+ teens’ well-being over time.

The first study looked for patterns of protective parenting across interviews with LGBTQ+ teens and their parents from diverse racial and ethnic backgrounds. Teens and parents shared their experiences of open communication, building community, …

Online Act Guide For Sub-Clinical And Clinical Insomnia Among College Students, Guadalupe "Gabe" San Miguel

All Graduate Theses and Dissertations, Fall 2023 to Present

College students are shown to have more sleep difficulties, specifically insomnia. These sleep difficulties compared to the general public due to the college environment (for example increase screen time, sedentary time, or alcohol use). Students with reported sleep difficulties have ties to lower GPA and lower odds of graduation. That is why this dissertation conducted a comparison between an online version of Acceptance and Commitment Therapy (intervention) to a placebo condition among college students with insomnia to help determine if the intervention had better outcomes over time. Each condition (intervention = 39; placebo = 40) completed questionnaires at the start …

Analyzing The Influence Of Stem Project-Based Learning On Students' Perceptions And Career Interest In Stem, Melissa S. Barker

All Graduate Theses and Dissertations, Fall 2023 to Present

Although science, technology, engineering, and mathematics (STEM) enrichment programs aim to increase participation in STEM, the design features that meaningfully influence adolescents’ task values and career-related beliefs remain insufficiently specified. The purpose of this study was to investigate whether STEM PBL activities designed with an interest-focused theoretical lens of Subjective Task Value (STV) and Social Cognitive Career Theory (SCCT) influence students’ perceptions of STEM courses, majors, and careers. Additionally, I sought to understand what elements of the STEM PBL experience were most impactful. I designed and taught STEM PBL activities for students from the Native American lands in southeastern Utah …

A Survey On Digital Reading Materials And Personal Study Of Christian Religious Texts, Teancum Price

All Graduate Theses and Dissertations, Fall 2023 to Present

Religion, including reading from religious texts such as scriptures, are a part of the daily lives of many people. Modern technology has influenced the way that this religious reading takes place, but its effects have not yet been studied. Existing research of the effects of technology on reading focus on topics such as reading comprehension, but the study of religious texts is often focused on achieving a religious experience, so the existing research does not capture the whole scope of these changes. In our study, we surveyed two universities (Utah State University and Abilene Christian University) to ask individuals how …

Factors Associated With Postpartum Depression Symptoms Following Antepartum Hospitalization, Alison N Goulding, Daniel Palacios, Sukru Aras, Hu Chen, Sasidhar Pasupuleti, Marika Toscano, Nicole Cirino, Israel C Christie, Zhandong Liu, Emily S Miller, Terri L Fletcher

Duncan NRI Faculty and Staff Publications

Background: Hospitalized antepartum patients are at increased risk for postpartum depression (PPD). Developing approaches to identify those at highest risk for PPD would enable timely and targeted intervention.

Objective: We aimed to identify factors associated with the development of PPD symptoms in hospitalized antepartum patients and to assess their predictive utility.

Study design: This retrospective cohort study included pregnant individuals hospitalized in a regional referral center due to medical or obstetric complications between 2012 and 2025. Data were extracted from the electronic health record, including demographics, medical and obstetric history, hospitalization characteristics, and postpartum Edinburgh Postnatal Depression Scale (EPDS) scores …

A Qualitative Exploration Of How Spanish-Speaking Latino Parents Communicate With Their Adolescent Children About Substance Use, Diana Karina Diaz

Doctoral Dissertations

Substance use during adolescence remains a significant public health concern, particularly within Latino communities where cultural values, family dynamics, and communication patterns play a central role in youth development. This qualitative study explored how Latino parents communicate with their adolescent children about substance use, the strategies they use for prevention, and the cultural and contextual factors that shape these conversations. Using a focus group design, data was collected from four focus groups consisting of two groups of Latino mothers (n = 10) and two groups of Latino fathers (n = 9). A thematic analysis revealed six primary themes: (1) parent–child …

Comparative Fatigue Analysis Of Cf-Pla Metamaterial Bone Plates For Orthopaedic Fixation, Ani Daniel, Hamed Bakhtiari, Barun K. Das, Muhammad Aamir, Majid Tolouei-Rad

Research outputs 2022 to 2026

Bone plates are widely used in orthopaedic surgery to stabilise fractured bones and support healing following traumatic injuries or osteotomies. However, conventional metallic bone plates suffer from stress shielding and stiffness mismatch with bone, which can hinder optimal healing. Additive manufacturing enables the incorporation of novel metamaterial architectures into polymer-based implants to enhance mechanical properties. The fatigue behaviour of these implants during the healing period is critical to ensuring their structural integrity and long-term performance. In this study, the compressive fatigue performance of fused deposition modelling (FDM)-printed carbon fibre-reinforced polylactic acid (CF-PLA) bone plates were investigated. Four metamaterial structures—tetrachiral, re-entrant, …

The Effect Of A 14-Day Digital Nudge-Based Sleep Hygiene Intervention On Behavioural, Cognitive, And Emotional Well-Being In College Students: An Experimental Approach, Tracy X. Chen, Chi-Ying Cheng, Michelle Koay, Chin Boon Soh, Andree Hartanto

Research Collection School of Social Sciences

Sleep is essential for one's cognitive, psychological, and physical health. Yet, college students often face sleep deprivation due to academic demands, social obligations, and extracurricular commitments. This study implemented a 14-day Digital Nudge-Based Sleep Hygiene Intervention, delivered via a digital platform, to encourage healthier sleep practices among college students. Grounded in nudge theory, the digital intervention used subtle behavioural prompts to improve participants' sleep hygiene without imposing restrictions, demonstrating high adherence and scalability. Participants were guided through daily tasks to enhance autonomy and motivation, such as creating calming bedtime routines. The digital intervention led to positive outcomes across four domains: …

International Evidence-Based Guidelines For Traditional Chinese Medicine Management Of Allergic Rhinitis, Qin-Wei Fu, Peng Liu, Yan Ruan, Xin-Rong Li, Lan-Zhi Zhang, Sha-Sha Yang, Feng Chai, Ji Chen, Qiao-Yan Chen, Shu-Cheng Chen, Wen-Yong Chen, Yong-Na Chen, Hong-Bin Cheng, Lei Cheng, Lu-Jia Cui, Ke-Bin Deng, Cai-Shan Fang, Rong-Chang Feng, Li Fu, Wen-Yang Fu, Jian-Ying Gao, Hong Guo, Miao He, Ko-Hsin Hu, Chun-Jiang Huang, He-Yin Huang, Lu-Yun Jiang, Feng-Ying Qiao, Hui Leng, Yun-Ying Li, Chun-Song Liu, Da-Xin Liu, Jian-Hua Liu, Jin-Hui Liu, Jing Liu, Min Liu, Weiting Liu, Yuan-Xian Liu, Yang Liu, Ying Liu, Zhi-Qing Liu, Qiu-Lan Luo, Yu Ma, De-Hong Mao, Juan Meng, Kai-Yun Pang, Shun-Lin Peng, Xuan-Fu Tong, Ji Wang, Jia-Xi Wang, Jun-Ge Wang, Ren-Zhong Wang, Shi-Zhen Wang, Ji-Yan Xia, Hui Xie, Qiang Xie, Yan Xie, Da-Jing Xiong, Zhan-Feng Yan, Hui Yang, Da-Zheng Zhang, Fu-Bing Zhang, Shi-Peng Zhang, Zhi-Cheng Zhang, Ji-Ping Zhao, Yu Zhao, Yun Zheng, Dan-Zhu Zhong, Li Zhou, Valentin Mikhailovich Knyazev, Irina Viktorovna Kostrova, Wing-Fai Yeung, Qi Wang, De-Yun Wang, Qin-Xiu Zhang

Research outputs 2022 to 2026

Allergic rhinitis (AR) is a prevalent chronic condition that significantly impacts patients' quality of life and poses challenges to effective management. Traditional Chinese medicine (TCM) offers a holistic approach, emphasizing syndrome differentiation, individualized care, and natural treatment strategies. To develop comprehensive evidence-based guidelines for AR management using TCM interventions, incorporating rigorous evidence assessment and expert consensus. The guidelines were developed using the GRADE-TCM framework, analyzing 351 randomized controlled trials (RCTs) involving 43,276 participants. Supplementary evidence from published textbooks, standardized documents, ancient literature, and TCM medical records was incorporated. Five rounds of expert consensus, involving 80 expert person-times and over 10,000 …

Prevention Of Dementia Using Mobile Phone Applications (Prodemos) – A Health-Economic Cost-Utility Analysis In People Aged 55–75 Years With Low Socio-Economic Status, Ron Handels, Marieke Hoevenaar-Blom, Manshu Song, Carol Brayne, Eric Moll Van Charante, Fiona E. Matthews, Junfang Xu, Linus Jönsson, Nicola Coley, Rachael Brooks, Xuening Jian, Tingting Qin, Youxin Wang, Wei Wang, Edo Richard, Anders Wimo

Research outputs 2022 to 2026

Introduction We aimed to explore the potential incremental cost-effectiveness of the PRODEMOS coach-supported mobile health intervention for primary prevention of dementia versus standard of care provided to people aged 55–75 years with low socio-economic status (SES) in the United Kingdom (UK), and any SES in China. Methods 12–18-month PRODEMOS trial (ISRCTN15986016) efficacy outcomes on hypertension, obesity, hypercholesterolemia, physical inactivity and smoking were extrapolated to lifetime impact on dementia onset, myocardial infarction, stroke and death using a health-economic open-source simulation model. Results Simulated outcomes showed dementia cases were avoided (UK = -206 (-658 to 281), China = -140 (-456 to 205) …

A High-Throughput Assay For Monitoring And Quantifying Amyloid-Β Accumulation And Clearance In Alzheimer's Disease Cell Models, Ajish Ariyath, Fraulein Denise Arigo, Anna Fyfe, W. M.A.D.Binosha Fernando, Ralph Martins, Prashant Bharadwaj

Research outputs 2022 to 2026

Amyloidogenic proteins, such as amyloid-β (Aβ), self-assemble into cross-β fibrils whose accumulation is central to Alzheimer's disease (AD). Measuring Aβ aggregation and clearance in living cells remains challenging using current cell-based assays, which are often low-throughput or not suited for real-time monitoring. This study aimed to (1) develop a robust, quantitative, and scalable fluorescence-based assay using Amytracker to monitor Aβ accumulation and clearance in an Aβ-producing neuronal cell model, and (2) validate its utility for mechanistic studies and therapeutic screening. We established a plate-based fluorescence assay using Amytracker in MC65 neuronal AD model expressing the Amyloid precursor protein C-terminal fragment …

Growing Older Across Time And Space: The Impact Of Various Forms Of Capital On Social Support Networks Among Older Vietnamese Migrants, Hien Thi Nguyen, Lukasz Krzyzowski, Loretta Baldassar

Research outputs 2022 to 2026

Much has been written about the important role of social support networks (SSNs) for the well-being of older adults, encompassing their social, emotional and practical needs. Less is known about what happens to the SSNs of older people when they migrate, and even fewer studies have examined the impact of different forms of capital on these networks. Drawing on ethnographic interviews and participant observation with 22 older Vietnamese migrants in Australia (2020–21), this paper explores the influence of different forms of social, cultural, economic and symbolic capital on their SSNs. Data analysis comprised egocentric social network analysis of the connections …

Neuromuscular Performance Changes In Response To The Australian Special Forces Selection Course, Angela Uphill, Kristina L. Kendall, Stuart Guppy, Michael Vacher, Simon Parker, Hannah Brown, Brendan Ashmore, Travis Zomer, G. Gregory Haff

Research outputs 2022 to 2026

Introduction: Strenuous military activities, such as Special Forces (SF) selection courses, are known to involve high physical loads in the presence of food and sleep deprivation, which can have detrimental impacts on physical performance. Understanding the magnitude of performance deficit and the time required for recovery associated with these events, is important for injury prevention and maintaining operational readiness. The purpose of this study was to investigate the changes in physical performance in response to the Australian SF Selection Course (SF-SC) and to monitor recovery throughout 8 weeks following the course. Materials and Methods: Ninety-three healthy male participants (age: 28 …

Role Of Allied Health Professions In Falls Prevention For Community-Dwelling Older Adults: A Scoping Review, Amy Lawton, Nicholas Tripodi, Rebecca Wospil, Breanna M. Wright, Hylton B. Menz, Suzanne Martin, Daniel R. Bonanno, Corey Linton, Andisheh Bastani, Andrew Ross, Rees Thomas, Daniel Corcoran, Timothy Mcnamara, Danielle Baxter, Brett Vaughan, Rebecca Lane, Jack Feehan

Research outputs 2022 to 2026

Objective: Falls among community-dwelling older adults are prevalent and have serious individual, societal and economic consequences. Allied health professionals provide key falls prevention interventions yet their representation in current clinical practice guidelines is inconsistent. Increased recognition of allied health roles and delivering context-specific guidelines for falls care could help to address workforce gaps and optimise care approaches. This scoping review explored the roles of the allied health professions in falls prevention screening, assessment and intervention for community-dwelling older adults. Design: Scoping review, using the Joanna Briggs Institute methodology for scoping reviews. Data sources: PubMed, CINAHL, Scopus, Cochrane, Web of Science …

Brief Virtual Reality And Mixed Reality Mindfulness Breathing Exercise For Emotional Well-Being And Cognitive Functions In University Students: Within-Subjects Experimental Design Study, Zoey Khai Yee Eun, Charmaine Jiali Koh, Hwajin Yang, Adalia Yin Hui Goh, Meilan Hu, K Tennakoon Appuhamillage Sandeeshwara Kasturiratna, Andree Hartanto

Research Collection School of Social Sciences

Background: Mindfulness has been shown to enhance emotional well-being and cognitive performance, yet much of this evidence stems from interventions requiring prolonged practice, making them time-consuming and less accessible. Recent studies suggest that brief mindfulness sessions may also yield positive outcomes, but the effectiveness of such interventions in virtual reality (VR) and mixed reality (MR) remains underexplored. Objective: This study investigates the effects of brief mindfulness breathing exercises delivered through VR and MR on attentional and emotional restoration and self-control capacity. Methods: Using a within-subjects experimental design, 102 undergraduate participants (n=83, 81.4% female; mean age 20.87, SD 1.89) completed a …

Understanding Critical Thinking In Generative Artificial Intelligence Use: Development, Validation, And Correlates Of The Critical Thinking In Ai Use Scale, Gabriel R. Lau, Wei Yan Low, Louis Tay, Ysabel Thereze Ang Guevarra, Dragon Gašević, Andree Hartanto

Research Collection School of Social Sciences

Generative AI tools are increasingly embedded in everyday work and learning, yet their fluency, opacity, and propensity to hallucinate mean that users must critically evaluate AI outputs rather than accept them at face value. The present research conceptualises critical thinking in AI use as a dispositional tendency to verify the source and content of AI-generated information, to understand how models work and where they fail, and to reflect on the broader implications of relying on AI. Across six studies ( N = 1341), we developed and validated the 13-item critical thinking in AI use scale and mapped its nomological network. …

Log Off To Level Up: The Effect Of Social Media Hiatus On Goal Pursuit, Nekysha L. Y. Jalil, Yong Han Tan, Andree Hartanto, Eddie M. W. Tong

Research Collection School of Social Sciences

Concerns are growing that social media, with its constant notifications and attention-grabbing content, may distract individuals and hinder progress toward important goals. Despite its pervasive presence in our lives, the impact of social media on goal achievement has not been thoroughly studied. This within-subject experimental study aims to investigate the effects of social media hiatus (SMH), a short abstinence from social media usage, on goal pursuit processes. Participants (N= 107) completed daily diaries over three consecutive days of SMH and three days of regular social media use. SMH was manipulated by blocking participants’ access to multiple social media platforms. The …

The Restorative Effects Of Nature Exposure Via Virtual Reality On Well-Being, Self-Control, And Working Memory, Zoey K. Y. Eun, Hwajin Yang, Nicole R. Y. Chen, Andree Hartanto

Research Collection School of Social Sciences

The psychological benefits of nature exposure are vital for well-being in an increasingly urbanised world. While previous research has consistently demonstrated the restorative effects of natural environments on both physical and psychological health, findings on virtual nature simulations remain mixed, possibly due to the limited immersive quality of conventional displays. Virtual reality (VR), however, provides immersive visual and auditory engagement, making it a promising alternative for delivering nature-based experiences when direct exposure to real nature environments is unavailable. The present study examined the effects of VR-simulated nature on attentional and emotional restoration and self-control capacity, using a preregistered, within-subjects experimental …

Expanding Links Between Work Values And Occupations: Development Of The Occupational Values Inventory (Ovi), Nicholas F. Heimpel, Kevin Hoff, Zihan Liu, Federick L. Oswald, James Rounds

Research Collection Lee Kong Chian School Of Business

This research developed the Occupational Values Inventory (OVI), a 30-item measure that expands the content coverage of work values by linking into a broad range of O*NET occupational descriptors, including Work Activities and Work Contexts, along with salary data from the Bureau of Labor Statistics. The OVI assesses 11 work values—Interpersonal, Outdoor, Physical, Leadership, Salary, Prestige, Variety, Interest, Work Hours, Knowledge Utilization, and Autonomy—providing an updated and refined coverage of work values relevant to people and occupations in the modern labor market. Study 1 (N = 768) developed and refined the OVI’s scales using conceptual and psychometric criteria, also reporting …

From Forbid To Reimagine: Employer Strategies For Responding To Candidate Genai Use In Assessment, Patrick D. Dunlop, Filip Lievens

Research Collection Lee Kong Chian School Of Business

In this reply to the commentaries by Mirowska (2025), Hickman (2025), and Holtrop and Bronzwaer (2026), we expand on our initial provocation article regarding the effects of candidate use of Generative AI (GenAI) in personnel selection (Lievens and Dunlop, 2025). First, we update the discussion by highlighting recent technological developments (agentic AI and AI-integrated wearables) that accelerate the threat of candidate GenAI use as a substitute for candidate effort. Second, we clarify and build upon our original arguments concerning the effects of candidate GenAI use on construct-related validity and subgroup differences, introducing the concept of “GenAI literacy” as a potential …

One For All, All For Innovation: Transforming The Indonesia’S Public Sector Through Ambidextrous Leadership, Dian Mulia Sari, Elok Savitri Pusparini

International Conference on Business and Management Research (ICBMR)

In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), public sector organizations face increasing pressure to innovate. This study examines how ambidextrous leadership influences innovative work behavior (IWB) among civil servants, with psychological ownership (PO) serving as a mediator. Using a quantitative approach, data were collected from 152 structural and functional officials within Indonesia’s State Finance Organization (OKN) and analyzed using PLS-SEM. The results indicate that ambidextrous leadership has a significant direct effect on IWB. More importantly, psychological ownership mediates this relationship through two distinct pathways: promotive PO strengthens IWB by fostering confidence and proactive contribution, while preventive …

Strategies To Maximize User Satisfaction And Experience, Consumers' Perspective On Logistic Company Performance In Surabaya., Hananiel M. Gunawan Mr

International Conference on Business and Management Research (ICBMR)

This study examines the influence of Cost Efficiencies (CE), Regulatory Compliance (RC), Technology Integration (TI), and Network Reach (NR) on Customer Experience (CX) and Customer Satisfaction (CS), and how these factors subsequently affect Company Performance (CP) in the context of express delivery services for export activities. The research employed primary data with 100 valid responses from a total of 168 returned questionnaires, collected through purposive sampling. Eligible respondents were UPS customers who had used export services at least twice within the past three months. Data obtained were analyzed using quantitative methods. The findings reveal a significant positive relationship between Customer …

Unraveling The Evolution Of Customer Perspectives In Ride-Hailing And Ridesharing: A Bibliometric Analysis, Arga Hananto, Rhenald Kasali Ph.D, Sri Rahayu Hijrah Hati Ph.D

International Conference on Business and Management Research (ICBMR)

Ride-sourcing services (i.e., ride-hailing and ridesharing)—represent one of the fastest-growing segments of the sharing economy. Although their success fundamentally depends on customer engagement, scholarly reviews have often focused more on operational and technical developments than on customer behavior, satisfaction, and loyalty. This study examines the evolution of ride-sourcing research during the COVID and post-COVID period (2020–2025) through a bibliometric and content analysis of 297 journal articles retrieved from Scopus. While earlier reviews often emphasized operational and technological aspects, this analysis focuses on customer-centered perspectives such as adoption, satisfaction, loyalty, and attitudes.

The findings show a substantial increase in research output …