Digital Commons Network^™

Adopting A Service Design Approach In Financial Organisations, Virpi Kaartti

ServDes Conference Series

The purpose of the study is to increase knowledge of adopting a service design (SD) approach in financial organisations in Northern Europe. The study focuses on the strategic and corporate levels. The main purpose is specified by the following objectives:

To explore

• the motives, challenges and opportunities of adopting the SD approach
• the managerial approaches used in implementing change in an organisation, and their perceived success in adopting the SD approach
• the factors supporting/resisting the change in an organisation
• the role of organisational learning in the process of adopting the SD approach
• the manifestation of the adopted SD approach at …

An Application Framework Of Service Design For Servitization, Peng Lu

ServDes Conference Series

Einola et al. (as cited in Kohtamäki, Rabetino, & Einola, 2018, p. 186) pointed out that “the tensions that manufacturers face when transitioning from manufacturing products toward the provision of customized integrated solutions are often paradoxical in nature,” which could be taken as the cultural and corporate challenges of adopting a servitization business strategy (Baines et al., 2009; Viet et al., 2013). As an emerging design field, service design offers a holistic, human-centered, co-creative approach to developing new services (Costa et al., 2018), which has the potential to be embodied in the process of servitization. This short paper tries to …

From Product Centricity To Services: Design Workshops And Maps As Tools In Strategy Articulation, Olivia Harre, Lene Nielsen

ServDes Conference Series

This paper explores how an IT company wants to change from product- centricity to servitization. A cross-functional customer journey workshop mapped the current state from the customer’s point of view, and by identifying opportunities, it identifies gaps in becoming a service organization. Activities in the workshop focused on mapping a current customer journey and a proposition of a customer journey. The case explores how a service design workshop and tools can be used in strategic work, to support and facilitate a discussion on changes needed to be customer-centric, going beyond technology and features. The workshop and maps proved useful in …

Unblock The Tension While Implementing Service Design, Arthur Yeh, Yvonne Yam

ServDes Conference Series

The value of excellent service design can only be realized when it has an organization’s buy-in and is being implemented. Service Designers not only need to focus on designing excellent service but also need to be concerned with the implementation of design, in a smooth and sustainable manner.

In this highly practical and interactive workshop, we will introduce Ken Wilber's Integral Framework and AQAL map for a smoother implementation of the service design practice.

We encourage all participants to bring their real-life client/own scenario(s). We will uncover blind spots and explore new possibilities for creating project buy-in. At the end …

Police Reform Through A Power Lens, Jocelyn Simonson

Faculty Scholarship

No abstract provided.

An Interpretative Phenomenological Analysis Of Leadership And Interprofessional Conflict In A Chronic Joint Venture Setting, Jeffrey Thomas Stevey

Electronic Theses and Dissertations

The logics of medical professionalism and managerialism often result in differences in perspectives and conflicting prioritization of healthcare delivery, resulting in interprofessional conflict that stymies healthcare reform initiatives. In the context of dialysis joint ventures in the chronic healthcare setting, interprofessional conflict threatens the collaborative processes needed to deliver the desired clinical and financial performance outcomes. This study sought to explore the influence of leadership behaviors on the manifestation of collaboration and conflict in dialysis joint ventures to provide leaders with recommendations on how to modify behaviors to achieve desired outcomes. Six dyads of physicians and managers, three dyads from …

Finding “Hidden Heroines”, Jennifer Helgren

Pacific Faculty Work

This article explores girls' participation in 1976 American Revolution Bicentennial celebrations through their national organizations. Members of the Girl Scouts and the Camp Fire Girls were deeply involved in the nation's displays of civic pride. Girls' organizations linked their ordinary service projects to the Bicentennial and created new projects as they caught the national bandwagon. To some extent, these efforts emphasized unquestioning patriotism, but each organization, propelled by second-wave feminism and social history, also absorbed and advanced efforts to recover multiple perspectives. Girls' organizations became public history spaces and girls in them saw the understanding of and dissemination of history …

Setting The Stage For Junior Faculty And New Instructors: A Basic Primer For Teaching And Learning, Russell Wartalski, Noreen Powers, Effie Kritikos

Literacy, Leadership, and Development Faculty Publications

All college and university faculty look for ways to enhance their teaching practices. Yet, junior faculty and new instructors in post-secondary contexts indicate greater stress in preparing for and acclimating to their new teaching roles than their more experienced faculty counterparts. This paper provides junior faculty with a basic primer on several learning frameworks and a dozen established instructional techniques that can be used to engage students of all ages and academic levels in traditional, online, and hybrid learning environments.

The Military Families Learning Network: A Model For Extension-Based Virtual Learning Communities, Christopher Plein, Alicia Cassels

Journal of Extension

This article provides an overview of Extension's Military Families Learning Network. The network is an example of Extension's commitment to building virtual learning networks in the support of targeted professional and lay audiences. The network uses well-established and emergent pedagogical approaches focusing on adult-centered learning while employing state-of-the-art online learning technologies. We present a four-dimensional model of learning activities to illustrate how the network offers different options for and approaches to adult-centered learning and training. The Military Families Learning Network can serve as a model for broader adoption of such entities across the Extension community.

Implications Of Covid-19 On Progress In The Un Conventions On Biodiversity And Climate Change, Andrea Monica D. Ortiz, Alaya M. De Leon, Justine Nicole V. Torres, Cecilia Therese T. Guiao, Antonio Gabriel M. La Viña

Environmental Science Faculty Publications

2020 was to be a landmark year for setting targets to stop biodiversity loss and prevent dangerous climate change. However, COVID-19 has caused delays to the 15th Conference of the Parties (COP) of the UN Convention on Biological Diversity and the 26th COP of the UN Framework Convention on Climate Change. Negotiations on the Global Biodiversity Framework and the second submission of Nationally Determined Contributions under the Paris Agreement were due to take place at these COPs. There is uncertainty as to how the COVID-19 disruption will affect the negotiations, whether parties will pursue more ambitious actions or take a …

The Role Of Leadership On Corporate Governance, John Brackett

Doctoral Dissertations and Projects

Corporate governance and internal controls over the accounting and financial reporting processes are critical to timely and accurate financial data reporting. Sheikh (2019) concluded that internal controls establish accepted practices, manage risk choices in decision-making, and improve ongoing monitoring activities to ensure compliance with laws, regulations, and company policy. Wang and Zhou (2016) identified leadership as a critical component of corporate governance and concluded that a company’s accounting process and related controls were interdependent with enterprise management and directly correlated to the sustainability of operations and business success. The Board of Directors and the Chief Audit Executives are responsible for …

Determinants Of Entrepreneurial Venture Growth In The Philippines Using The Global Entrepreneurship Monitor, Brian C. Gozun, John Paolo R. Rivera

Angelo King Institute for Economic and Business Studies (AKI)

Entrepreneurial venture growth requires the capacity to produce products that are acceptable to the market, and the level of support given to enterprises helps them produce, innovate, and gain market access. However, entrepreneurs are faced with challenges related to physical and social infrastructure, local and global business environment, a level playing field, access to financing, and access to skill development and knowledge. If these remain unmitigated, they have the potential to hamper entrepreneurial growth. Hence, we inquire on the critical drivers of venture growth that will allow entrepreneurs to stimulate their enterprises using founder characteristics, firm attributes, and entrepreneurial strategies. …

The Integration Of Roman Catholic Traditions And Evidence-Based Psychological Services, Thomas G. Plante

Psychology

The Roman Catholic Church is the largest, and most enduring continuous organization, secular or religious, of any kind in the world with a 2,000-plus-year history. It currently includes well over a billion people. Regardless of its size, scope, history, and impact, the Roman Catholic Church is often greatly misunderstood and people frequently maintain stereotypic and even discriminatory views about Catholics and their clerical leaders. The purpose of this article is to present the integration of the Roman Catholic tradition into psychological assessment and therapy and to provide several examples of this integration. The article highlights how this integration can be …

Family And Consumer Sciences Extension Agent Receptiveness To Innovative Caregiving Programming, Kristopher M. Struckmeyer, Gina Peek, Paula J. Tripp, Alex J. Bishop, Sarah R. Gordon

Journal of Extension

Communities can adapt to residents' needs through innovative citizen-led initiatives. Extension can facilitate these innovation initiatives, but are Extension agents always receptive to such change? We conducted a study to examine the association between organizational change and personal factors and Extension family and consumer sciences agents' innovativeness regarding caregiving programming. Respondents rated their receptiveness to change and answered questions regarding psychosocial health factors. We found that years in current position, leadership self-efficacy, interoffice support, and social support were significant predictors of innovativeness. Results suggest that personal factors rather than organizational change factors may be the more crucial mechanisms for driving …

A Case Study Of Introverted Leadership In A Suburban High School In Central Texas, Jill Reynolds Hotz

Electronic Theses and Dissertations

Introverted leaders are instrumental in building relationships and teams, setting benchmarks and pursuing academic goals, and planning and strategizing the implementation of performance initiatives. This qualitative case study illustrated how Organizational Leadership has been previously isolated to extraverts and clarifies the need for introverted leadership. The purpose of this study was to explore ways in which high school leaders identify themselves as introverts and demonstrate the strengths of introverted leadership within the parameters of their professional roles. This study followed three introverted administrators at a suburban Texas secondary campus. Participants were observed in their professional settings: in meetings, correspondence, duty …

Exploring The Effects Of Coworker Ostracism On Feedback Inquiry And Voice: The Mediating Role Of Proactive Motivation, Ethan G. Rothstein

Dissertations, Theses, and Capstone Projects

Coworker ostracism occurs when employees perceive that their coworkers are ignoring or excluding them. The current work examines how coworker ostracism predicts feedback inquiry and voice, two proactive behaviors important for individual and organizational success. Specifically, I explored whether these relationships are mediated by three proactive motivation states: organizational identification, control appraisal, and positive affect. I also examined whether political skill and perceived organizational support (POS) moderated the relationships between coworker ostracism and proactive motivation states, as well as the proposed indirect effects. I collected data from 309 participants via TurkPrime, using a two-wave lagged design with measurements separated by …

Do The Tactics Of Armed Groups Affect Organizational Behavior? The Case Of Kidnap For Ransom, Tyler Young

Theses and Dissertations

N/A

Current Community-Based Mental Health Promotion Strategies Among Children And Adolescents: A Literature Review Of Evidence And Feasibility In Indonesia, Ade Sutrimo, Lita Heni Kusumawardani

Journal of Indonesian Health Policy and Administration

Mental disorders impact people's quality of life globally. A quarter of the world's population consists of children and adolescents who are significantly experiencing mental disorders since the age of 14. Community-based mental health strategies are aimed to overcome the challenges of mental health. The purpose of this review was to explore the evidence of children and adolescents' mental health promotion strategies to be potentially implemented in Indonesia. A literature review design was utilized using PRISMA on 20 journals through Science Direct, Proquest, SAGE, Scopus, EBSCO, and Taylor and Francis, in the last five years, within keywords of community-based, children and …

Corporate Governance Policy Implementation Analysis Using D. Wayne Taylor Theory. Case Study: Dental And Oral Hospital By Faculty Of Dentistry Universitas Indonesia (Rskgm Fkg Ui) In 2019, Yusnur Mauliana Dranie Putri, Masyitoh Bashabih

Journal of Indonesian Health Policy and Administration

Corporate Governance is a term that is related to the direction and control of an organization, institution, or function, to fit the goals and expectations of decision makers. This research aims to conduct an analysis of corporate governance using D. Wayne Taylor’s theory by conducting a case study at the Dental and Oral Hospital by Faculty of Dentistry Universitas Indonesia (RSKGM FKG UI). The design of this research is qulitative analysis with methods of collection data through document review and in-depth interview. The results of the research are reflected in nine principles that are recognized by six incompatible principles, two …

Law School Dean Wanted: A Woman For All Reasons, Susan Hanley Duncan, Karen Lott, Catherine Pettis

Villanova Law Review (1956 - )

No abstract provided.

Opportunity Finding By Nascent Entrepreneurs: Accidental Or Purposeful?, Rongji Zhou, Sibin Wu

Management Faculty Publications

Purpose: This research studies an important, but relatively unexplored entrepreneurial aspect: motivation and aspiration on opportunity finding/discovery.

Design/Methodology/Approach: This study surveyed 230 nascent entrepreneurs on their opportunity finding behavior. A poisson regression and a logistic analysis were conducted to discover the relationship between motivation/aspiration and opportunity search behavior.

Findings: Motivation and aspiration interact to influence active search in a positive way. However, only willingness to become an entrepreneur is found to search for opportunities purposefully. Research Limitations/Implications: Participants of the research are from a Midwest state in United States. Future research may collect sample from more and larger areas.

Practical …

Mentoring Experiences In Higher Education: Voices Of Early Career Academics (Ecas) At The University Of Dar Es Salaam, Tanzania, Joel J. Kayombo

Journal of Humanities and Social Sciences

Based on phenomenological inquiry, this paper analyses the perspectives and experiences of early career academics (ECAs) in obtaining mentoring support at the University of Dar es Salaam (UDSM). Phenomenological focus group discussions and phenomenological interviews were used to access narrative accounts from 21 ECAs. The study employed specific and step-by-step idiographic case study data analysis with a precise focus on the shared experiences of participants. The findings unveil mixed experiences in obtaining mentoring support among ECAs, the presence of peer mentoring, and the pivotal role of personal relationship in mentorship practices. Moreover, it was revealed that limited resources, time, and …

The Politics Of Superintendent-Board Relationships: The Strategies Exemplary Suburban Elementary School District Superintendents Use To Work With The Political Styles Of Board Members, Susan Andreas-Bervel

Dissertations

Purpose: The purpose of this sequential explanatory mixed methods study was to identify the political styles of exemplary suburban elementary school district superintendents and school board members in Southern California as perceived by superintendents. In addition, it was the purpose of this study to identify and explain the political strategies exemplary suburban elementary school district superintendents in Southern California use to work with the different political styles of school board members.

Methodology: This study utilized a sequential explanatory mixed methods research design. Quantitative data were collected through surveys to determine how superintendents perceived their own political style and the political …

Perspectives On Cyber Security For Offshore Oil And Gas Assets, Iosif Progoulakis, Nikitas Nikitakos, Paul Rohmeyer, Barry Bunin, Dimitrios Dalaklis, Stavros Karamperidis

Plymouth Business School

In an ever-evolving technological industry, the oil and gas sector is already moving forward through the adaptation of Industry 4.0 and the adaptation of advanced cyber technologies through Oil and Gas 4.0. As IT/OT (information technology/operational technology) systems are evolving technologically, so are the cyber security threats faced by the offshore oil and gas assets. This paper aims to raise the awareness of cyber security threats and the organizational and technical measures that need to be adopted by the oil and gas industry for remote and complex assets in the upstream sector. A comprehensive literature review covering the areas of …

Minutes, College Of Liberal Arts Faculty Meeting, Thursday, January 21, 2021, College Of Liberal Arts Faculty, Rollins College

The College of Liberal Arts Faculty Minutes

No abstract provided.

Transformational Leadership, Conflict Management Style, And Job Satisfaction In Law Enforcement, Giuseppe Alise

Seton Hall University Dissertations and Theses (ETDs)

Abstract

Effective leaders are essential for any organization, including law enforcement. Police work is not free from the challenges of leadership, confronted with its own unique challenges, including developing ways to adapt to rapid change and continually having to adjust to various political and environmental factors.

This research is an in-depth examination of how transformational leadership and conflict management style drive job satisfaction in law enforcement. The goal is to determine whether employee satisfaction achieved through transformational leadership is, in fact, largely the result of how leadership handles conflict. The idea is to disentangle the relationship between transformational leadership and …

Agenda, January 19, 2021, Programs Committee

Programs Committee (PC)

No abstract provided.

Approved Programs, January 19, 2021, Programs Committee

Programs Committee (PC)

No abstract provided.

Uncertain Times: Emotional-Social Intelligence And Relational Leadership Practices: A Conceptual Framework, Bryan Cavins

Visions in Leisure and Business

Over the past year, our World has experienced vast and uncertain change due to the COVID-19 Pandemic. With this rise in uncertainty, all areas of our diverse society have felt emotional stress which has impacted how manage the daily stressors of life in a pandemic are managed. Research shows that increasing Emotional-Social Intelligence (ESI) improves an individual’s ability to adapt and adjust during uncertain and difficult times. One area that has been impacted significantly is work environments and cultures. Organizational and team leadership plays a significant role in the emotional climate in the workplace. Emotionally-Socially Intelligent leaders who apply relational …

Minutes, College Of Liberal Arts Executive Committee Meeting, Thursday, January 14, 2021, College Of Liberal Arts Executive Committee

Executive Committee Minutes

No abstract provided.