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Towards An Operational Framework For Design For Values: An Exploration Through Systematic Literature Review, Yingjing Duan, Fei Hu* Jun 2026

Towards An Operational Framework For Design For Values: An Exploration Through Systematic Literature Review, Yingjing Duan, Fei Hu*

DRS Biennial Conference Series

Design for Values (DfV) offers a robust approach for embedding values into technology, yet practitioners often face a “principles-to-practice gap” due to a lack of methodological guidance. To bridge this gap, an operational framework is developed, connecting abstract design processes with concrete practical methods. Through a systematic literature review, this research identifies 47 specific methods that explicitly support DfV practice. These methods are analysed from four dimensions—source discipline, methodological nature, operational characteristic, and practical purpose—to map the current DfV methodological landscape. This analysis informs the construction of a six-stage framework integrated with the Double Diamond model: discover, manage conflicts, conceptualise, …

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Lifting Threads, Piercing Fabrics, And Tracing Stories Through Stitches: An Embroidery Inquiry Into Analysing Empirical Material, Andreea Strineholm, Jennie Schaeffer Jun 2026

Lifting Threads, Piercing Fabrics, And Tracing Stories Through Stitches: An Embroidery Inquiry Into Analysing Empirical Material, Andreea Strineholm, Jennie Schaeffer

DRS Biennial Conference Series

This paper investigates how textile-based practices can open alternative modes of inquiry into research material. Through an exploratory workshop, a multidisciplinary group of creative professionals and design researchers engaged with photo-elicitation data by embroidering directly onto photographs printed on fabric and wallpaper. This tactile and embodied engagement enabled a slower, more reflective encounter with the material, where meaning emerged through touch, rhythm, and collective making rather than systematic analysis. By lifting threads, piercing fabrics, and tracing stories through stitches, participants enacted a form of textile thinking: one that performs epistemologically through material interaction. This approach situates embroidery as a methodological …

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Sustained Memory For Public Design In Latin America, Sofia Bosch Gomez, Luca Gaspari, Tina Rosado Jun 2026

Sustained Memory For Public Design In Latin America, Sofia Bosch Gomez, Luca Gaspari, Tina Rosado

DRS Biennial Conference Series

Public-sector innovation units across Latin America increasingly use design methodologies to reimagine policymaking and service delivery. However, fragmented and inconsistent documentation continues to limit institutional learning and sustained impact. This study maps how public design is practiced through a multilingual literature review of 84 sources (from an initial corpus of 700 sources) analyzed across English, Spanish, Portuguese, and French. Coding findings at institutional, project, and individual levels reveals four critical patterns: inconsistent terminology hindering synthesis, uneven geographic coverage leaving vast regions underrepresented, superficial methodology documentation describing tools without unpacking adaptation or context, and striking temporal gaps with minimal longitudinal evidence …

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More-Than-Human Self-Tracking: An Uncertain Account Of Urine Monitoring, Protein Excess And Ecological Entanglements, Anton Poikolainen Rosén Jun 2026

More-Than-Human Self-Tracking: An Uncertain Account Of Urine Monitoring, Protein Excess And Ecological Entanglements, Anton Poikolainen Rosén

DRS Biennial Conference Series

This paper explores self-tracking technologies through a more-than-human lens, focusing on the entanglements between protein consumption, urine monitoring, and environmental care. Using autoethnography, I reflect on the practices of measuring protein and nitrogen in urine as a means to interrogate how personal health data intersect with ecological concerns, particularly nitrogen runoff and its contribution to overfertilization of the Baltic Sea. The account highlights tensions between the precision promised by digital health apps and the uncertainty, messiness, and environmental costs of measuring itself. By mapping nitrogen metabolism across bodies, infrastructures, and the environment, the paper identifies potential points of intervention: dietary …

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The Hauntology Of Generative Ai In Design, Michael Heron, Klara Aune, Mafalda Gamboa, Sofia Thunberg, Negin Hashmati, Pauline Belford Jun 2026

The Hauntology Of Generative Ai In Design, Michael Heron, Klara Aune, Mafalda Gamboa, Sofia Thunberg, Negin Hashmati, Pauline Belford

DRS Biennial Conference Series

Generative Artificial Intelligence (GenAI) is a fundamentally hauntological technology. This paper interrogates that character of contemporary AI systems and explores why this feature undermines the goals of design research. We argue the need for an exorcism of GenAI, or at least a constructive rebellion against the ghosts it systematically produces. GenAI is convergence-driven and nuance-averse. It aims for reasonableness as a first-order output. Its training data reflects a profound anthropocentrism that extinguishes plurality. As a result, GenAI accelerates the foreclosure of possible worlds by preferentially reproducing that which is statistically probable and culturally dominant. By contrast, design relies upon idiosyncrasy, …

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Agreements For Collective Real-Time Sketching Practice In Design Research, Mafalda Gamboa, Elvia Vasconcelos Jun 2026

Agreements For Collective Real-Time Sketching Practice In Design Research, Mafalda Gamboa, Elvia Vasconcelos

DRS Biennial Conference Series

Designers often converse without speech, for example, through sketches and artifacts. These conversations transverse across layers through gestures, time, and materialities. In this paper, we report on a demonstration at a design conference, where we brought together the practices of two designers, into a collaborative real-time sketching environment. Through this unfolding exchange, we explore how sketching can move beyond individual expression to become a collective emergent record of thought and relation. The demo drew together digital and physical media while listening to a theoretical prompt, in a shared conversation with the audience. From this process and its tensions, we derive …

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Generative Ai In Digital Cultural Heritage Design Workflows: A Systematic Literature Review, Yuyao Zhang, Tuotuo Yang, Meng Li, Yun Wang Jun 2026

Generative Ai In Digital Cultural Heritage Design Workflows: A Systematic Literature Review, Yuyao Zhang, Tuotuo Yang, Meng Li, Yun Wang

DRS Biennial Conference Series

Generative AI is increasingly shaping the workflows of digital cultural heritage design practice, introducing new approaches to creative production, interpretation, and collaboration. Existing research has examined how generative AI influences general design workflows and supports creative practices in different domains. However, limited attention has been given to how these technologies participate in the design workflows of digital cultural heritage. Compared with other design contexts, digital cultural heritage design requires balancing creative exploration with the accurate transmission of heritage knowledge, which makes its workflows more complex. To address this gap, this study conducts a systematic literature review to examine how generative …

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The Studio Model - Creating Space For Continuous Change, Kees Dorst Jun 2026

The Studio Model - Creating Space For Continuous Change, Kees Dorst

DRS Biennial Conference Series

Problems are not what they used to be. The complexity and scale of today’s challenges require a fundamentally different response from organisations. In this paper we will argue that they effectively need to move from ’problem-solving’ to a design approach. And that they need to move away from a ’one-off’ approach to innovation to creating interventions that move complex system to a better state. This requires a space and infrastructure for continuous innovation. For a model on how to achieve this, we turn to the practices of directors of creative agencies, as they shape environments for ongoing creation. The dynamics …

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Co-Designing Equitable Engagement - Home Health Assessment In Healthcare Practice In Scotland, Sonja Oliveira, Laura Maclean, Gráinne Mcgill, Carolina Recart Jun 2026

Co-Designing Equitable Engagement - Home Health Assessment In Healthcare Practice In Scotland, Sonja Oliveira, Laura Maclean, Gráinne Mcgill, Carolina Recart

DRS Biennial Conference Series

This paper reflects upon the research process of co-designing equitable engagement within the healthcare sector. The research considers approaches to co-design as rooted within researchers sharing decision-making and shifting power not from themselves to participants, but amongst the research team itself. Co-design is mostly discussed as a process of academics and non-academics sharing the research design journey through participatory, inclusive and dialogical methods. This study considers how this process evolves within the research team itself, whereby known research project roles, responsibilities and remit are put to one side allowing difference, conflict and disagreement to be explored using design research methods. …

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Touchbox: A Research Toolkit Of Haptic Textile Cubes For Experiencing, Evaluating, And Co-Designing Tangible Remote Communication, Hannah Friederike Fischer, Hanns-Peter Horn, Emil Woop Jun 2026

Touchbox: A Research Toolkit Of Haptic Textile Cubes For Experiencing, Evaluating, And Co-Designing Tangible Remote Communication, Hannah Friederike Fischer, Hanns-Peter Horn, Emil Woop

DRS Biennial Conference Series

The novel nature of tangible communication technologies and users’ lack of prior experience pose a significant challenge for engaging stakeholders in participative activities for non-verbal, tangible remote-communication devices. To address this gap, we developed a research toolkit consisting of wirelessly connected textile cubes capable of transmitting haptic signals such as motion, warmth, shape change, heartbeat, vibration and visual cues. This paper examines the potential of the toolkit as a methodological tool for identifying suitable input-output modalities and capturing user perceptions in the early stages of device development. Applied within a recent research project, the toolkit enabled participants to engage with …

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Experiencing The More-Than-Human Through Human Augmentation, Botao 'Amber' Hu, Danlin Huang Jun 2026

Experiencing The More-Than-Human Through Human Augmentation, Botao 'Amber' Hu, Danlin Huang

DRS Biennial Conference Series

The recent more-than-human turn in design calls for attentiveness to nonhuman beings. Yet—as Thomas Nagel's famous "What is it like to be a bat?" thought experiment highlights—human experience is constrained by our own sensorium and an irreducible gap in phenomenal access to nonhuman Umwelten. Grounded in eco-phenomenology and eco-somatics, this paper proposes Experiencing the More-than-Human through Human Augmentation (MtHtHA, or ">HtH+"), a design approach that repurposes human augmentation technologies—typically aimed at enhancing human capabilities for human optimization—to create temporary, embodied, first-person experiences that modulate the human sensorium to approximate nonhuman sensory experiences, cultivating ecological awareness, empathy, and care across …

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Designing For Transversal Play: Experience, Materiality And Connection, Kim Holflod Jun 2026

Designing For Transversal Play: Experience, Materiality And Connection, Kim Holflod

DRS Biennial Conference Series

This paper introduces transversal play as a material, experiential, and relational mode of playful inquiry and connection that traverses disciplinary, institutional, and cultural worlds in pedagogy and education. Drawing on design philosophical, posthumanist, and play theoretical perspectives, transversal play is framed as a situated, collaborative, and world-travelling practice of interbeing, where difference becomes a generative site for collective experimentation, care, and transformation. Through four design-based research examples, the paper explores how transversal play emerges in tangible engagements with materials, experiences, and agencies. These examples illustrate how transversal play can reconfigure roles, soften boundaries, and support speculative, caring, and ethical pedagogical …

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Reimagining Cultural Heritage: Designing Game Jams As Learning Spaces, Kim Holflod, Eva Eriksson Jun 2026

Reimagining Cultural Heritage: Designing Game Jams As Learning Spaces, Kim Holflod, Eva Eriksson

DRS Biennial Conference Series

Game jams have increasingly been adopted as innovative learning approaches to explore and address complex cultural and societal challenges across formal (e.g., university) and informal (e.g., GLAM) educational contexts. However, there remains a lack of pedagogical models and materials that align learning goals, activities, and assessments constructively for such events. Based on an analysis of four cultural game jams (2024-2025) involving 168 young people (aged 14-32) held in an art museum, this paper proposes a pedagogical design model grounded in systematisation and adaptability as core design principles. The model promotes hybrid and inclusive participation that connects young people, museum professionals, …

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Countering Tokenism In E-Participation: Potentials Of Participatory Design In Democratic Policymaking, Jia Xin Liu, Marzia Mortati, Lucy Kimbell Jun 2026

Countering Tokenism In E-Participation: Potentials Of Participatory Design In Democratic Policymaking, Jia Xin Liu, Marzia Mortati, Lucy Kimbell

DRS Biennial Conference Series

The implementation of e-participation platforms in policymaking has removed spatial and temporal barriers to citizen engagement; however, digitalisation also introduces new challenges which undermine democratic values and risk participation outcomes becoming symbolic and superficial. In this paper, we conducted a narrative literature review and examined barriers in e-participation through the framework of narrow and broad sense tokenism. Through a theoretical discussion, we position participatory design (PD) as a steward in addressing tokenistic participation, focusing on PD’s notion of creating carefully designed participation ‘spaces’ and ‘approaches’ that foster more democratic, deliberative, and inclusive forms of digital participation, thereby countering tokenistic tendencies.

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Reconciling Values In Multidisciplinary Design Teams Through Structured Dialogue, Yijia An, Marina Bos-De Vos, Yihua Wang Jun 2026

Reconciling Values In Multidisciplinary Design Teams Through Structured Dialogue, Yijia An, Marina Bos-De Vos, Yihua Wang

DRS Biennial Conference Series

Value has been conceptualized differently across disciplines, while the negotiation of values is inherent to design collaboration. In many multidisciplinary design projects, professionals struggle to articulate or align values due to disciplinary differences, limited value awareness, and imbalanced value prioritisation, which can lead to communication difficulties or even collaboration failure. Reconciling diverse values and underlying motivations is therefore essential. This paper explores how structured dialogue can help participants in multidisciplinary design teams work towards value reconciliation. Using a qualitative approach, six structured value dialogues involving twenty participants were conducted, followed by twenty post-dialogue interviews to capture participants’ reflections. The findings …

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Deconstructing The Designer-Genai Interaction In The Design Process: A Framework For Surfacing Micro-Dynamics And Agency, Fabio Antonio Figoli, Francesca Mattioli, Lucia Rampino Jun 2026

Deconstructing The Designer-Genai Interaction In The Design Process: A Framework For Surfacing Micro-Dynamics And Agency, Fabio Antonio Figoli, Francesca Mattioli, Lucia Rampino

DRS Biennial Conference Series

This paper presents the Imagery Modes framework for analysing the designer–genAI interaction, complementing established metaphor-based accounts. Developed through Constructivist Grounded Theory and structured using Activity Theory, the framework focuses on the micro-dynamics of a single input–output exchange. It identifies four sequential sub-actions—crafting, processing, generating, and evaluating—that trace the relations between subjects (designer, genAI) and instruments (input, output). Central to the framework is the concept of “output imagery”, defined as the clarity with which the designer envisions the expected output prior to the interaction. Three modes of interaction are identified: Before, During, and After Imagery. The findings highlight the fluid and …

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Naming And Resisting The System Of Fatphobia In Design By A Fat, Queer Designer And Educator, Brooke Hull Jun 2026

Naming And Resisting The System Of Fatphobia In Design By A Fat, Queer Designer And Educator, Brooke Hull

DRS Biennial Conference Series

Within this paper, a white, fat, queer, trans nonbinary designer and educator uses a critical autoethnographic approach to examine the ways in which they have centered fat bodies. This is done through examination of two experiences: a design project creating fat letterforms and a pedagogical activity discussing bias in AI where they say fat in the classroom. By examining each narrative using a defined procedure, the author analyzes how fatphobia and other systems have negatively influenced the inclusion of fat bodies within design. Their analysis thus produces specific takeaways of how to name and resist this system. Using this approach …

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Not Just One "Best" Green: Soundscape Determines The Optimal Green Wall Form, Wenbo Li, Yihe Li, Hengji Wang, Yang Liu Jun 2026

Not Just One "Best" Green: Soundscape Determines The Optimal Green Wall Form, Wenbo Li, Yihe Li, Hengji Wang, Yang Liu

DRS Biennial Conference Series

In high-density cities, window-view green walls (GWs) are implemented to improve psychological well-being, but their design often ignores context. Existing research overlooks how GW geometric forms interact with ambient urban soundscapes. This study investigates this critical audio-visual interaction. We conducted a 4 (sound: between-subjects) × 4 (visual: within-subjects) experiment in Virtual Reality (N=80). Participants were exposed to four visual forms (No-GW, Triangle, Square, Rectangle) within four dominating soundscapes (No Sound, Traffic, Conversation, Ventilation), reporting their Stress and recovery results. Results revealed a significant interaction effect, showing the optimal GW shape for psychological well-being was context-dependent: rectangular forms were best for …

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Restorative Retail: A Literature Review On Consumer Well-Being In The Retail Environment, Katelijn Quartier Jun 2026

Restorative Retail: A Literature Review On Consumer Well-Being In The Retail Environment, Katelijn Quartier

DRS Biennial Conference Series

In an era increasingly shaped by consumers’ search for meaningful and emotionally engaging experiences, the concept of restorative retail is emerging as a key paradigm in retail and service design. This semi-systematic literature review synthesizes theoretical and empirical research across marketing, environmental psychology, and architecture to examine how physical retail environments can promote psychological restoration and well-being. Drawing on foundational frameworks—Attention Restoration Theory (ART), biophilia, and servicescape theory—the review identifies central design principles such as nature integration, sensory harmony, and spatial openness that underpin restorative experiences. Although evidence supports the restorative potential of retail environments, empirical validation remains limited, particularly …

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Decoding Physicality In Human–Artifact Interaction: An Evolutionary Concept Analysis, Xiaoshan Wang, Long Liu* Jun 2026

Decoding Physicality In Human–Artifact Interaction: An Evolutionary Concept Analysis, Xiaoshan Wang, Long Liu*

DRS Biennial Conference Series

As interaction design increasingly bridges the digital and physical realms, exemplified by tangible and embodied interaction, a clear understanding of "physicality" is critical. However, the concept remains ambiguous within the interaction between humans and artifacts, lacking a systematic understanding to guide research and practice. This research applies Rodgers' evolutionary concept analysis, guided by three etymological meanings of "physical", to conduct a hybrid thematic analysis of literature from interaction, ergonomics, and design. The findings suggest that physicality is understood through a structured framework of five core attributes: material substantiality, perceptibility, two-way interaction, embodied correlation, and affordance. This preliminary framework elucidates the …

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Changing Skills Of Industrial Designers In The Age Of Genai: A Systematic And Practice Based Study, Aybike Eser, Yener Altiparmakogullari Jun 2026

Changing Skills Of Industrial Designers In The Age Of Genai: A Systematic And Practice Based Study, Aybike Eser, Yener Altiparmakogullari

DRS Biennial Conference Series

This study explores the changing skills of industrial designers in the age of Generative Artificial Intelligence (GenAI). It combines a systematic literature review covering 2020–2025 with a practice based investigation involving six designers who actively use GenAI in their design processes. Focusing on both novice and expert designers, the study examines how GenAI influences skill development through the lenses of upskilling, reskilling, and deskilling. The findings show that while GenAI enhances creativity, idea generation, and visualization, it also brings challenges such as increased cognitive load, information reliability issues, and a decline in production awareness. Differences between novice and expert designers …

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Entangled Archives: Uncovering New Connections In Digital Interfaces, Renata Perim Lopes, Giselle Beiguelman Jun 2026

Entangled Archives: Uncovering New Connections In Digital Interfaces, Renata Perim Lopes, Giselle Beiguelman

DRS Biennial Conference Series

This article presents a study examining digital collections in order to map resources available on digital platforms that influence user behavior and participation. By analyzing the collections’ interfaces, it identifies how artificial intelligence resources can relate different cultural objects within those spaces, working with different layers of information. These resources provide ways to overcome barriers between systems and the assumptions of their original cataloging, leading us to conceptualize digital objects as potential entangled objects. From this perspective, the article discusses the dual role of digital collections—as knowledge repositories and as mediation systems—while exploring viable alternatives for constituting collections within specific …

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Everything Is An Instrument: Making Data Instruments As Critical Pedagogy, Rusaila Bazlamit, Michael Dunbar, Chris Speed Jun 2026

Everything Is An Instrument: Making Data Instruments As Critical Pedagogy, Rusaila Bazlamit, Michael Dunbar, Chris Speed

DRS Biennial Conference Series

This paper critically examines how contemporary data design logics reframe everyday objects and services as active instruments of measurement and knowledge production. Through a pedagogical experiment in [place name withheld] Square, we explore how student-designed data instruments capture ambiguous, affective, and more-than-human aspects of experience that conventional instrumentation obscures. Drawing on Barad’s agential realism and Lupi’s Data Humanism, our iterative approach reveals that artifacts co-constitute what becomes knowable, making visible the entanglement of bodies, materials, and environments in data production. As students encountered material resistance, breakdown, and multispecies interaction, they developed “instrumental consciousness,” recognising artifact agency and their own complicity …

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Reframing Design Activism Through Affirmative, Relational And Pluriversal Practices, Rusaila Bazlamit Jun 2026

Reframing Design Activism Through Affirmative, Relational And Pluriversal Practices, Rusaila Bazlamit

DRS Biennial Conference Series

This paper challenges how contemporary design activism has been defined and practised. While Western frameworks have framed activism through countering narrative, raising awareness and social change, this paper proposes a move from a position of countering toward a position of affirming. By looking at the history and current practices of design activism and examining the deficit of the “unheard” paradigm, this paper highlights the limitations of oppositional logics that centre critique over creation. This paper then explores alternative understandings grounded in decolonial, Indigenous epistemologies, and the voices of the global majority. Through examples and case studies, the paper illustrates how …

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Psychological Responses To Green-Wall Layouts In Office Environments: A Virtual-Environment Study, Hengji Wang, Wengbo Li, Yihe Li, Yang Liu Jun 2026

Psychological Responses To Green-Wall Layouts In Office Environments: A Virtual-Environment Study, Hengji Wang, Wengbo Li, Yihe Li, Yang Liu

DRS Biennial Conference Series

As office practices improve, green walls are increasingly deployed to ease work stress; however, research on whether their overall geometry yields differential individual effects remains limited.In this study, virtual reality was used to construct four office scenarios: curvilinear green wall (CGW), linear green wall (LGW), polyline green wall (PGW), and no green wall (NGW). Restorative effects after stress induction with the MAST were evaluated using two subjective scales, the fatigue scale and the restorative outcome scale. Results showed that all three green-wall forms significantly promoted post-stress psychological recovery at the subjective level. Further comparisons indicated that CGW produced the strongest …

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Scaffolding Transition Pathways: Integrating Ses Resilience As A Dialogic Tool For Community-Based Co-Design, Jiarong Hu, Angus Donald Campbell, Gabriela Baron Jun 2026

Scaffolding Transition Pathways: Integrating Ses Resilience As A Dialogic Tool For Community-Based Co-Design, Jiarong Hu, Angus Donald Campbell, Gabriela Baron

DRS Biennial Conference Series

This paper addresses a challenge for Transition Design (TD): how to make long-term, systemic frameworks tangible and actionable in small-scale, community-led practice. We introduce and evaluate the preliminary results of a methodological framework that scaffolds TD backcasting with seven principles of Social-Ecological Systems (SES) resilience for urban gardens. Grounded in a community garden case study in Shanghai, we analyse data from semi-structured interviews and a co-design workshop to evaluate this method in practice. Our findings reveal that this method functions as a dialogic tool, enabling participants to diagnose systemic issues, negotiate trade-offs, and co-create near-term actions with a longer-term vision. …

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Material Agencies In Co-Design: A New Materialist Perspective On Workshop Practices, Gretchen Coombs, Leah Heiss Jun 2026

Material Agencies In Co-Design: A New Materialist Perspective On Workshop Practices, Gretchen Coombs, Leah Heiss

DRS Biennial Conference Series

This paper explores the intersection of new materialism and co-design workshop practices, suggesting that design materials are not passive resources but active agents in collaborative meaning-making and future-making processes. Drawing on new materialist philosophy and care ethics, particularly the work of Barad, Haraway, and Puig de la Bellacasa, we examine how workshop artefacts such as canvases, sticky notes, tactile tools, and other ephemeral materials participate in and shape co-design processes and engender more care-focussed design futures. Through observations of co-design workshops in health futures contexts, we demonstrate how attending to material agency extends the value of workshops and forms sites …

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The Fuzzy Front-End Of Transformation: An Inquiry Protocol For Intervention Design, Niti Bhan, Piia Rytilahti Jun 2026

The Fuzzy Front-End Of Transformation: An Inquiry Protocol For Intervention Design, Niti Bhan, Piia Rytilahti

DRS Biennial Conference Series

Donella Meadows’ concept of leverage points - places in complex systems where small shifts may lead to fundamental changes in the system as a whole - is gaining attention for developing a 'leverage points perspective' on systems transformation. Distinguishing a 'system of interest' as well as identifying 'where' and 'how' to intervene for 'whom' are all matters of practical relevance which remain to be properly addressed. We contribute an inquiry protocol to identify opportunities for design actions aiming to trigger transformation in complex human systems. Our system of interest for empirical study is the informal trade ecosystem at the borderlands …

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Embedding Design Capability In Growth-Oriented Smes In China: A Multiple-Case Study, Shiyi Li Jun 2026

Embedding Design Capability In Growth-Oriented Smes In China: A Multiple-Case Study, Shiyi Li

DRS Biennial Conference Series

This multi-case study of seven Chinese growth-oriented manufacturing SMEs explores how design capability is integrated and stably embedded within organizational innovation systems. Through analysing the dynamic process of sensing-seizing-reconfiguring and integrating the RPV framework, four stable embedding patterns are identified: Supporting, Rooted, Cognitive, and Instrumental. Findings reveal that embedding patterns are jointly determined by value creation logic, value chain position, resource conditions, and managerial cognition. Design capability embedding is not a linear maturity process but depends on continuous dynamic adaptation and organizational adjustment. Market validation feedback loops linking design investment to business outcomes play a crucial role in sustaining embedding …

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From Compliance Adoption To Co-Design: An Exploratory Study Of Older Adults’ Engagement With Technology, Lay Xuan Estherine Goh, Cees De Bont Jun 2026

From Compliance Adoption To Co-Design: An Exploratory Study Of Older Adults’ Engagement With Technology, Lay Xuan Estherine Goh, Cees De Bont

DRS Biennial Conference Series

The growing presence of digital technology and artificial intelligence (AI) offers new opportunities for older adults, yet raises concerns around the digital divide, trust, and social inclusion. This exploratory study examines how older adults perceive and engage with technology through a community-based approach. Data were collected from 106 participants using a mixed-methods design that combined the Technology Acceptance Model (TAM) to assess adoption factors with narrative storytelling to capture contextual experiences. By centring participants’ voices, the study identifies emotional, social, and contextual factors shaping technology engagement. Findings highlight the importance of relational trust, social learning networks, perceived ease of use, …

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