Digital Commons Network^™

Customer Participation In Service Recovery: Accounting For The Role Of Customers’ Perceived Control And Empowerment In Hotel Services, Aron O'Cass, Shahin Sharifi, Vida Siahtiri, Atefeh Saniee

Research outputs 2022 to 2026

Customer participation in service recovery is common, yet little is known about how different participation roles shape recovery evaluations. This gap is especially salient in hotels, where recovery often unfolds under time pressure and heightened emotions. We conceptualize participatory service recovery as involving two distinct customer roles: solution identification and solution implementation. Across three studies, we examine how these roles shape recovery satisfaction and whether perceived control and psychological empowerment help shape these effects. Study 1 uses the critical incident technique to identify role-specific participation behaviours and customers' interpretations of their recovery involvement. Studies 2 and 3 use scenario-based experiments …

Diasporic Challenges, Domestic Abuse And Patriarchal Norms Experienced By Migrant Pakistani Women In Australia, Safia Iftikhar, Shajimon Peter, Vicki Banham, Elizabeth Reid Boyd

Research outputs 2022 to 2026

This article examines diasporic challenges, domestic abuse and patriarchal ideologies that constitute unique diasporic lives of first-generation migrant married Pakistani women (MPW) in Australia. For this qualitative study, 21 MPW residing in Australia were recruited for semi-structured in-depth interviews. Results from the interpretative phenomenological analysis of data revealed the diasporic encounters MPW face in Australia and the influence of patriarchal ideology on their lives in navigating those encounters. MPW’s responses to patriarchal norms in their married lives fell on a spectrum, which include conformation to the norms of patriarchal familial structures on the one side and resistance and bargaining against …

Dose–Response Association Between Systemic And Dermatologic Glucocorticoid Use And Type 2 Diabetes Mellitus: A Nationwide Case–Control Study, David Vadsholt, Annika V. Kvist, Chano Sandiramoorthy, Joshua R. Lewis, Peter Vestergaard, Johan Røikjer, Nicklas H. Rasmussen

Research outputs 2022 to 2026

Aims: To investigate the association and dose–response between systemic and topical glucocorticoids and odds of Type 2 diabetes mellitus. Materials and Methods: We conducted a nationwide case–control study using Danish registry data from 2013 to 2021. People aged 40 years or older with incident type 2 diabetes mellitus (n = 149 113) were matched 1:3 with controls (n = 447 339) by age, sex and weighted Charlson Comorbidity Index. Glucocorticoid exposure was defined as ≥ 1 prescription within 1 year before the date of diagnosis and ≥ 2 within 3 years and classified as systemic or topical. Conditional logistic regression …

Dropouts And Refusers: Clinicians’ Insights And Initiatives Into Reducing Treatment Attrition Amongst Young People Who Sexually Offend, James L. Finney, Natalie Gately, Suzanne Rock, Jocelyn Jones

Research outputs 2022 to 2026

Sexual offending by young people causes significant harm to victims, families and communities. Treatment engagement and completion are therefore important for reducing future harm; however, young people who drop out of, or refuse to engage in, treatment present a unique challenge for clinicians and justice systems. Drawing on Bronfenbrenner’s (1979) ecological systems theory, this study explored clinicians’ perspectives on the barriers to treatment engagement and completion for young people who have sexually offended in the Australian context. Semi-structured interviews were conducted with clinicians who provided or facilitated treatment for young people who had sexually offended (N = 22). Two major …

Inked Mobilities: Tattoos As Embodied Visual Narratives Of Youth Migration Between Italy And Australia, Giulia Marchetti

Research outputs 2022 to 2026

This article examines tattoos as embodied visual narratives within a broader study on youth transnational mobility (2019-2023). Focusing on recent Italian migration to and from Australia, 13 tattoos were documented among the 36 participants, acquired shortly before departure, during the stay in Australia, or upon return to Italy. Methodologically, the article proposes tattoo-based interviews as a participatory visual method that mobilises permanently inscribed images as sites of visual elicitation, enabling forms of reflection and storytelling. Tattoos thus operate as relational spaces of dialogue, co-interpretation, and reflexive meaning-making between researcher and participants. Epistemologically, tattoos are approached as visual narratives through which …

Joint Cancer Nurses Society Of Australia–Clinical Oncology Society Of Australia Position Statement On The Contribution Of Nurses To Cancer Survivorship Care In Australia, Raymond J. Chan, Gemma Mcerlean, Fiona Crawford-Williams, Carla Thamm, Carmel O'Kane, Nicolas H. Hart, Gillian Blanchard, Anne Mellon, Justin Hargreaves, Mei Krishnasamy, Michael Jefford

Research outputs 2022 to 2026

Aim: To describe the development, consultation, and endorsement process for a joint position statement from the Cancer Nurses Society of Australia (CNSA) and the Clinical Oncology Society of Australia (COSA) regarding the contribution of nurses to cancer survivorship care in Australia. Methods: A development team of nursing and oncology experts (n = 11) was convened in September 2025. The draft position statement was informed by key literature, including the COSA Model of Survivorship Care, Australian Cancer Plan, a modified Delphi study defining nurse capabilities in survivorship care, and an overview of systematic reviews on nurse-led care models. A consultation survey …

Kinship Care And Aboriginal Children With Disabilities In Out-Of-Home Care: “My Boy, I Was His Voice”, Jocelyn Jones, Juliet Brook, Sasha Moodie, Richard Chenhall, Robyn Williams, Cathy Garlett, Katiska Davis, Alison Gibberd, Ben Harrap, Bridgette Mcnamara, Melissa O'Donnell, Sandra Eades

Research outputs 2022 to 2026

Background: Aboriginal and Torres Strait Islander children with a disability are over-represented in child welfare systems worldwide. Despite this, little is known about their involvement with the Australian child protection system or their lived experiences. Method: Led by Indigenous researchers and methodologies, qualitative findings from yarning sessions with 46 kinship carers across Western Australia informed this research. This research is part of the Indigenous Child Removals WA (I-CaRe WA) project. Results: Difficulty accessing disability assessments and diagnoses for children resulted in a lack of access to disability support services and missed opportunities for early intervention. Priority areas for improvement included …

Negotiating Relationships With Food, The Body, And Physical Activity: Who Is The Healthiest Of Them All?, Valeria Varea, Victoria Evans, Dawn Penney, Eibhlish O'Hara

Research outputs 2022 to 2026

Healthy eating and regular exercise are things that many people aspire to, mainly for health reasons. However, these practices can be complex given broader societal discourses. This paper aims to critically interrogate the social conditions and discursive formations that underpin everyday exercisers’ relationships with food, the body, and physical activity by using biopower and biopedagogies as a theoretical approach, and healthism as a set of discourses. Photo elicitation interviews with vignettes were conducted with nine participants who were regular exercisers. We constructed three different scenarios from the interview data and the theoretical approach: 1. Anna: A performance-driven, health compliant, private …

Meta-Analysis Of Dna Methylation Aging Signatures In 17 Human Tissues, Macsue Jacques, Kirsten Seale, Sarah Voisin, Anna Lysenko, Robin Grolaux, Bernadette Jones-Freeman, Severine Lamon, Mandhri Abeysooriya, Itamar Levinger, Carlie Bauer, Adam P. Sharples, Aino Heikkinen, Elina Sillanpaa, Miina Ollikainen, Cassandra Smith, James R. Broatch, Navabeh Zarekookandeh, Linn Gillberg, Ida Blom, Jesse R. Poganik, Mahdi Moqri, Vadim N. Gladyshev, Matthew Taper, Cassandra Malecki, Sean Lal, Nathalie Saurat, Steve Horvath, Andrew Teschendorff, Nir Eynon

Research outputs 2022 to 2026

Epigenetic changes, in particular DNA methylation, accumulate with age across different tissues, but whether these changes follow consistent patterns across different organs remains poorly understood. Here we show, through a meta-analysis of more than 15,000 human methylation profiles spanning 17 tissues, that aging produces both conserved and tissue-specific epigenetic signatures. We identify systemic shifts in methylation levels, increases in methylation variability, and growing molecular disorder across tissues. Network analysis revealed tightly connected gene clusters that are not modified by beneficial interventions, alongside a more modifiable cluster linked to NAD⁺ metabolism, supporting NAD⁺ as a potential therapeutic target in …

Relating To Difficult Weather Through Creative Practice: Responses To Marrugeku’S Cut The Sky, Helena Grehan, Jo Pollitt, O. J.E. Slater, Sam Fox

Research outputs 2022 to 2026

In this paper we argue that performance and the arts invite a deliberate sensorial connection with the body and can support a bodily turn or return, in order to help artists, scholars and communities more broadly, better attune to increasing climate instability, through collaborative, supportive and reflexive storytelling. Drawing on the three “weather” symposia, the paper focusses on the second symposium which featured a keynote presentation by Rachael Swain, co-artistic director of Marrugeku, Australia’s leading Indigenous Intercultural Dance and Performance Company. Responses to Marrugeku’s work Cut the Sky are collectively presented to illuminate what Swain argues are, “Dramaturgies of consequence” …

Service Failures Under The Influence Of Ideological Polarization, Cheuk Hang Au

Research outputs 2022 to 2026

In an era of heightened ideological polarization, characterized by intense divisions in political and social beliefs, both political and business environments face unprecedented challenges. Socio-political risks, historically explored in strategic management, have gained renewed significance as polarization amplifies their impact on business operations and consumer behavior. This paper examines Cathay Pacific as a case study to investigate how ideological polarization influences consumer reactions to service failures and controversies. Using the Belief-Action-Outcomes (BAO) framework, we analyze the interplay between polarization-driven beliefs and anti-brand actions during periods of heightened political tension in Hong Kong. Our findings offer critical insights into the role …

Developing And Evaluating A Multidimensional Measure Of Pride In The Lgbtqia+ Community, Donovan Edward

College of Graduate Studies: Theses & Dissertations

Pride in LGBTQIA+ spaces has thus far been an ethereal concept with no universally agreed-upon definition. Previous literature frequently connects pride to traits such as resilience, comfort, confidence, and identity expression. This is a critical oversight, as most measures of LGBTQIA+ experiences focus on the negative aspects of queer experiences (e.g., vulnerability, victimization) or are created to evaluate non-LGBTQIA+ perceptions of LGBTQIA+ people, falsely characterizing this community in a deficit-based light. In response, this study aimed to offer a holistic definition of pride and develop a psychometrically sound measure of pride stemming from culturally salient expressions by using rigorous analytical …

How Does Language Influence Interest In Psychological Treatment?, Alexis B. Dixon

College of Graduate Studies: Theses & Dissertations

In 2022, approximately 59 million adults in the United States were diagnosed with a mental health disorder, and approximately half received mental health services (NIMH, 2023). Given the number of individuals whose mental health concerns remain untreated, it is vital to investigate mechanisms predicting treatment-seeking behaviors. Health literacy, which influences treatment-seeking, is largely absent from research on barriers to mental health treatment. Health literacy is related to readability, the ease of reading (Adkins & Singh, 2001), and jargon, the technical language used by professionals in a field (Shulman et al., 2020). Health materials are often written at a high reading …

Advancing Interoperability Through Governance And Sustainability: A Qualitative Comparative Case Study Of State Health Information Exchanges In The United States, Karterria Finkley

College of Graduate Studies: Theses & Dissertations

This study presents a comprehensive comparative analysis of state-level Health Information Exchanges (HIEs) across all 50 U.S. states and the District of Columbia, examining how governance structures, consent frameworks, funding models, and technical infrastructure influence interoperability maturity, sustainability, and adoption. Guided by Systems Theory and Donabedian’s Structure Process Outcome framework, the research employs a mixed-methods comparative case design integrating systematic documentary review, qualitative thematic analysis, and a policy-anchored analytic scoring methodology. Structural and policy characteristics were operationalized through standardized ordinal (1-5) metrics and aggregated into composite indices representing governance capacity, consent inclusivity, financial sustainability, and technical readiness. This approach enabled …

Association Between Internet Use For Health Information And Alzheimer’S Disease Diagnosis Among Older Adults With Diabetes In The United States: Examining Racial And Gender Disparities, Henry M. Zeidan

College of Graduate Studies: Theses & Dissertations

This study uses data from the National Health and Aging Trends Study (NHATS) Round 13, collected in 2024, to examine whether internet use for health information is associated with Alzheimer’s disease diagnosis among older adults with diabetes in the United States. Given the rising adoption of digital health, understanding who benefits from online health resources is increasingly important. The research also examines whether these associations differ across racial and gender groups, offering insight into potential disparities in digital health engagement and cognitive outcomes. Findings from this study will inform clinical practice, public health programming, and strategies to ensure equitable access …

Examining How Engagement Strategies Of Principals Influence Teacher Retention In Urban Title I Schools, Bridgette Allen

College of Graduate Studies: Theses & Dissertations

As the teacher shortage continues to rise, it is critical for educational leaders to focus on teacher retention. Principals play a significant role in teacher retention, teacher engagement, and job satisfaction; therefore, they must implement effective engagement strategies to improve teacher retention. The purpose of this basic qualitative study is to explore how engagement strategies employed by principals at urban Title I schools contribute to teachers’ decisions to remain at these schools. The research question for this study examines teachers’ perspectives on how the engagement strategies used by their school principals influence their decision to remain in an urban Title …

Exploring Teacher Perceptions: A Comparative Analysis Of Departmentalized And Self-Contained Instructional Models In First And Second Grades, Jason R. Trotter

College of Graduate Studies: Theses & Dissertations

This qualitative multiple-case study examined the perceptions of first- and second-grade teachers who have taught in both the departmentalized and traditional self-contained instructional models. The study explored teachers’ perceived advantages and disadvantages of each model, examined how their experiences within each model influenced instructional strategies and classroom management approaches, and assessed their perceived impacts on student engagement and learning outcomes. Each grade level was a bounded case. This study was conducted at a Title I elementary school in Southeast Georgia, where both models were implemented.

Guided by social constructivism, semi-structured interviews were conducted with seven teachers (four first-grade and three …

Staff Perceptions Of The Roles, Responsibilities, And Effectiveness Of School Resource Officers In Ensuring School Safety, Jana B. Collins

College of Graduate Studies: Theses & Dissertations

School safety remains a critical concern in education, particularly in rural settings where resources, staffing, and community dynamics may differ from urban and suburban environments. The purpose of this quantitative study was to examine staff perceptions of the roles, responsibilities, and effectiveness of school resource officers in maintaining and enhancing school safety within a rural school system. A researcher-designed survey using a 4-point Likert scale was administered to teachers and staff members (N = 417). Descriptive statistics summarized overall staff perceptions, and analyses of variance (ANOVAs) examined differences based on demographic and professional characteristics. Findings indicated that staff generally …

Extracurricular Activities' Influence On High School Students' Academic Achievement, Michael Jones Jr

College of Graduate Studies: Theses & Dissertations

This quantitative study investigates the relationship between participation in extracurricular activities and academic achievement among high school students, as measured by Grade Point Average (GPA). This study uses a cross-sectional research design to analyze GPA data from Greenbrier High School in Evans, Georgia. Greenbrier is a part of the Columbia County School District and serves approximately 2,000 students. Historical data were collected from 2024-2025 school records and analyzed using t-tests and ANOVA to compare the impact of ECAs on academic achievement. The study analyzed differences in academic performance based on (a) participation versus non‑participation in ECAs, (b) the type of …

The Efflorescence Of Apocalypticism (Imminent & Prepping Beliefs): Considering Informational And Motivational Regulatory Mechanisms, James T. Good Mr.

College of Graduate Studies: Theses & Dissertations

In the last quarter of the 21st century, apocalyptic beliefs emerged in scholarly and lay representations notably doubling over the last decade. With nearly forty percent of United States citizen reporting this belief, unfulfilled questions arose: What drives discrepancies in beliefs of an imminent end of the world? Additionally, what drives beliefs in the need to prepare for an end of the world? These individual questions were examined together in this study using Construal Level Theory (CLT) and Regulatory Focus Theory (RFT) in an attempt to identify how psychological mechanisms are significantly affecting the fluctuations, in these self-reported beliefs. A …

A Unified Automated And Explainable Ai Framework For Drug Discovery, Clinical Diagnostics, And Public Health Data Prediction, Lord Coffie

College of Graduate Studies: Theses & Dissertations

This thesis investigates the development of automated, explainable artificial intelligence systems to improve automated scientific discovery, clinical diagnostic support, and public health decision-making. Three independent yet thematically aligned studies were conducted across cheminformatics, radiology, and population health. Study A introduces an automated and explainable machine learning pipeline for Quantitative Structure–Activity Relationship (QSAR) modeling using RDKit-derived molecular descriptors. The pipeline performs systematic preprocessing, consensus-based feature selection (mutual information, random forest importance, RFECV), and benchmarks six supervised models—Random Forest, XGBoost, Support Vector Machine, Balanced Random Forest, EasyEnsembleClassifier, and a blended meta-ensemble, achieving AUC = 0.90 and accuracy = 0.83, while ensuring interpretability …

Varying Dna Methylation Patterns In The Florida Sand Skink (Plestiodon Reynoldsi) In Relation To Fire Histories, Victoire Hj Litre

College of Graduate Studies: Theses & Dissertations

Epigenetics is the study of changes in phenotype not caused by changes in DNA sequence. DNA methylation is the most well-studied epigenetic mechanism in an ecological context. Reptiles use DNA methylation to respond to environmental stressors and differences among habitats. The Florida Sand Skink (Plastidome reynoldsi) is federally listed as a threatened species. They are endemic to the threatened, fire-dependent Florida scrub habitat. As they persist in burned habitats, the Florida Sand Skink must be able to rapidly respond to wildfires. To better understand how the Florida Sand Skink adjusts to fire-driven habitat changes, it is important to …

A Real-Time Autonomous Mobile Robotic System For Crack Detection And 3d Laser Profiling In Construction Using Two-Stage Deep Learning, Emmanuella Ogun

College of Graduate Studies: Theses & Dissertations

This thesis presents an autonomous mobile robotic system that integrates real-time visual crack detection with laser-based three-dimensional profiling for building inspection. The system coordinates SLAM-based navigation, deep learning perception, and manipulator-guided measurement within a unified ROS 2 framework, enabling scan-on-demand workflows where laser profiling occurs selectively at visually detected defect locations. The detection pipeline employs a two-stage architecture combining U-Net semantic segmentation with Pix2Pix residual refinement, achieving 73.9% mean intersection-over-union and 76.4% F1-score on the CrackSeg9k benchmark while maintaining 16 frames-per-second real-time throughput. Real-world validation demonstrated 95% detection success on 80 campus images under challenging conditions. The profiling subsystem utilizes …

Ai-Driven Real-Time Detection Of Zero-Day Browser Exploits Using Webassembly-Based Instrumentation, Temitope Damilola Elijah

College of Graduate Studies: Theses & Dissertations

The rapid evolution of web browsers into fully fledged application execution environments has significantly expanded their attack surface, making them prime targets for sophisticated zero-day exploits that evade traditional signature-based security mechanisms. To address this challenge, this research proposes an AI-driven framework for real-time detection and analysis of zero-day exploits in web browsers by integrating browser-level telemetry monitoring, unsupervised anomaly detection, and large language model–based threat interpretation. The framework introduces a lightweight WebAssembly telemetry agent embedded within the browser runtime to capture low-level execution behaviors, including WASM module instantiation, memory growth patterns, network interactions, and runtime API activity. These telemetry …

Celebrities, Personalities, And Drinking Styles, Madeleine Krueger

College of Graduate Studies: Theses & Dissertations

This study replicated and extended the findings of Hill et al. by examining the influence of sociocultural factors, vulnerable and grandiose narcissism, and related psychological variables on drunkorexia behaviors. The replication was expanded to include body dissatisfaction and celebrity worship, as prior literature suggests these variables may be strongly associated with disordered eating and alcohol-related compensatory behaviors. Results indicated that body dissatisfaction emerged as a significant predictor of drunkorexia, supporting previous research that links negative body image with maladaptive weight-control behaviors surrounding alcohol consumption. Several limitations should be noted, including the use of a single-university sample, reliance on a cross-sectional …

Recruitment Strategies For Rural Black Students At Georgia Colleges And Universities: From An Admissions Counselor Perspective, Jayde B. Nelson

College of Graduate Studies: Theses & Dissertations

This dissertation explores the recruitment practices of admissions counselors at colleges and universities in the state of Georgia, with a focused lens on their efforts to engage and enroll Black students from rural high schools. The study investigates how geographic isolation, racial identity, and systemic inequalities converge to shape the college access landscape for underrepresented students in rural communities. Using a qualitative approach grounded in Culturally Responsive Leadership as the theoretical framework, this research examines the strategies, barriers, and institutional priorities that influence outreach efforts and recruitment outcomes. By analyzing admissions counselor perspectives and institutional approaches, the study found that …

A Program Evaluation Research Study Of The Implementation Of Mothers With Mentors: A Dissertation On Shelter From The Rain’S Mentorship Program, Danielle Louise Smith

College of Graduate Studies: Theses & Dissertations

This program evaluation study examines the implementation of the 2025 Shelter From the Rain “Mothers with Mentors” program in Savannah, GA. Utilizing a convergent parallel mixed-methods approach, the study evaluates the program’s acceptability, feasibility, and perceived benefit through the theoretical lenses of the Theory of Planned Behavior (TPB), the Health Belief Model (HBM), and Bonding Social Network (BSN). The analysis incorporates quantitative and qualitative data for participant mentees (n=7) and mentors (n=12), with a specialized paired analysis of five mentor-mentee matches.

The findings indicate a complex landscape of convergence and divergence across the groups. Quantitative results depicted high convergence on …

Assessing And Advancing Pandemic Emergency Preparedness In New York City's Hospitals: A Strategic Management Toolkit Integrating Policy Analysis, Risk Assessment, And Stakeholder Insight, Irrem Jamal

College of Graduate Studies: Theses & Dissertations

This dissertation examines pandemic emergency preparedness in New York City hospitals, which were severely strained during COVID-19, revealing critical gaps between documented plans and operational readiness. Using a multimethod approach combining a survey of 20 stakeholders across city hospitals, semi-structured interviews, and document analysis of policy frameworks and after-action reports, the study identifies a persistent "documentation-execution paradox": while 80% of respondents confirmed clear pandemic plans, only 45% expressed confidence in staffing adequacy, 55% in surge planning realism, and just 45% confirmed regular drills. Qualitative analysis revealed workforce as the single greatest yet most underinvested vulnerability, supply chain fragility rooted in …

Swimming In Uncertainty: Filling Data Gaps And Providing An Educational Platform For Beach Water Quality At Tybee Island, Georgia, Lukas Roberson

College of Graduate Studies: Theses & Dissertations

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Swimming in beaches water contaminated with high levels of bacteria can make you sick. Current monitoring at the public beaches on Tybee Island consists of weekly monitoring and enumeration of fecal indicator bacteria that takes 24 hours for results. If the number of bacteria exceed regulatory limits, a public health advisory is issued, and affected waters are retested until …

Enhancing Military Health System Organizational Efficiency And Quality Of Care Through A Social-Ecological Framework, Eric L. Peipelman

College of Graduate Studies: Theses & Dissertations

Timely and fair adjudication of incivility-related actions within the Department of Defense (DoD) and Military Health System (MHS) is increasingly crucial for maintaining accountability, mission readiness, and quality of care. Ongoing delays in resolving workplace complaints and inefficiencies in resource-heavy adjudications highlight the need to shift from reactive complaint handling toward proactive civility promotion and transparent decision-making. This Integrated Learning Experience (ILE) introduces the Peipelman Civility Discussion and Assessment Toolkit (PCDAT)—a comprehensive, evidence-based framework designed to improve civility, optimize resources, and enhance communication, even in the MHS. Based on the Social-Ecological Model (SEM) and adapted from the Workplace Power and …