Digital Commons Network^™

Scalable Growth In High-Contact, On-Site Service Firms: Ambidextrous Competitive Logics And A Dual-Governance Mechanism Of Replication Quality, Wei Han

Dissertations and Theses Collection (Open Access)

This dissertation examines how high-contact, on-site service firms scale up. The central challenge is the stable reproduction of a recognizable service template across dispersed branches under customer heterogeneity, frontline discretion, relationship continuity, and local capacity pressure. Replication quality is defined as the branch-level stability of the service promise, execution rhythm, and exception-handling logic. It is measured directly through retention outcomes and service-failure outcomes, which capture continued acceptance of the service promise and visible breakdowns in service delivery.

The theoretical argument centers on two ambidextrous competitive logics. Local responsiveness requires branches to adapt service timing, provider matching, communication, and recovery work …

Examining Automated Writing Evaluation Error Coverage In Relation To Uptake And Retention, Mohaddeseh Mehrzad, Mohammad Rahimi, Stephanie Link

Journal of Response to Writing

Despite the current widespread use of Automated Writing Evaluation (AWE) feedback, many issues regarding its efficacy still remain unresolved. Recent studies mainly focus on correctly detected errors with a lack of attention on the comprehensiveness of error detection, or error coverage. Error coverage is interesting because little is known about the capacity of AWE systems to fully detect common second language (L2) errors. It is also important to investigate the potential effect of such capacity on student uptake and retention, which are important constructs in fostering L2 writing development. To this end, the present study compared teacher feedback and AWE …

A Model Of International Student Retention, Dylan Rust

Journal of Comparative & International Higher Education

This paper presents a model of international student retention influences that affect these students’ decisions to remain at a university in the United States. The levels of the model, in order of importance, are intentions/background characteristics and finances, academic integration, cultural identity, and social integration. Intentions/background characteristics and finances are related to and influence each other in terms of their impact on retention. While multiple retention theories focus on the socialization of college students, this model posits that financial and academic factors have greater influence. The paper also discusses the influence that being a non-immigrant visa status international student has …

Leader Rounding For Outcomes To Improve Employee Retention, Laura R. Escobar

Electronic Theses and Dissertations

Intention to leave a nursing staff position, if not addressed, may lead to an increased rate of nursing turnover. High turnover rates can negatively affect staffing patterns, increase organizational costs, and disrupt the continuity of patient care. A quantitative quasi-experimental pre-/posttest design was used to evaluate the impact of the High Reliability Organization Leader Rounding for Outcomes tool to reduce the intent-to-leave scores, as measured by the Turnover Intention Scale (TIS-6), compared to current practice over 12 weeks. Implementation of the tool provided a structured leader rounding process designed to strengthen communication, recognize staff contributions, and proactively identify workplace concerns. …

Succession Planning As A Tool For Nursing Recruitment, Retention, And Resilience, Natalie Kennett

DNP Scholarly Projects

Background: Healthcare is facing a significant nursing shortage. This shortage not only impacts bedside nurses but also nurse leaders. Succession planning is a method for recruiting, retaining, and building resilience among nurse leaders.

Purpose: This quality improvement project applied principles of succession planning, including leadership education, training, and assessment of leadership retention and resilience.

Methods: Two interventions were implemented in this quality improvement project. The first was an assessment of a modification in nursing leadership organizational structure that was made in 2024 with the purpose of improving succession planning. This evaluation was completed with the use of …

Mentoring Through A Cultural Lens: Faculty Mentorship Experience In The Bunche Fellows Undergraduate Research Program, Audrey Devost, Passion Lord, Kiana Billot-Vasquez, Zeyna Faucette, Ketema Paul, Walter Allen

Journal of Access, Retention, and Inclusion in Higher Education

This manuscript explores the significance of faculty mentorship in underrepresented student success within a culturally engaged on-campus research program. Drawing on data derived from the Pathways Through Research case study, a mixed-methods empirical study of the Bunche Fellows Program at the University of California, Los Angeles, this paper centers student voices to better understand the manifestations of cultural engagement among faculty mentoring experiences, and how these cultural experiences shape student development among the program’s alumni. Guided by Critical Race epistemology and the Culturally Engaging Campus Environments (CECE) Model, this research highlights the effectiveness of mentoring relationships within a structured on-campus …

Exploring Gen Z Adults From Military Families: Perspectives On Work Ethics And Values, Sonia Lee

Doctoral Dissertations and Projects

This research explored the work ethics and values of Generation Z (Gen Z) adults who grew up in military-connected households. The purpose was to identify strategies that enhance organizational recruitment, retention, and engagement. Qualitative research methods, such as interviews and thematic analysis, were used to achieve this objective. Insights into how Gen Z adults from military households perceive their work ethic, prioritize their values in the workplace, and how organizations can integrate those values were gained. Findings revealed that discipline, dependability, excellence, responsibility, integrity, respect, and adaptability defined their work ethic, reflecting values shaped by their upbringing. Participants also expressed …

Quality Improvement Project Nursing Student Retention Strategies: A Focus On Peer Mentoring, Anh Vittoria

Doctor of Nursing Practice Projects

The nursing shortage remains a concern in healthcare. Increasing the number of students who complete nursing programs and enter the profession can help with the demand for nurses in the workforce. Nursing programs face challenges with student retention, which limits the number of nurses entering the profession. The quality improvement project aimed to examine the effects of a peer mentorship program on first-year associate degree nursing students’ perception of support and course completion rates. The purpose is to impact student retention and sense of support in an Associate Degree Nursing Program (ADN) through peer mentorship. The project was guided by …

Understanding The Influence Of Declining Nursing Motivation On Hospital Performance: A Qualitative Mixed Method Case Study, Kisena J. Leverette

Doctoral Dissertations and Projects

This qualitative single-case study examined how a decline in nursing motivation affects nurse retention and organizational performance in a large urban hospital in Cincinnati, Ohio. The data were collected through in-depth interviews with nurse managers and anonymous surveys administered to registered nurses, resulting in a total of 20 participants. There were three emergent themes discovered from the findings from the interview transcripts and survey responses. Supportive leadership, intrinsic and extrinsic factors, safe staffing and workplace management were the primary emergent themes for this research. This research revealed that open communication, fair compensation, and proactive support from leadership are imperative. Additionally, …

The Relationship Between Perceived Institutional Support And Student Experience For Employer Selection, Employee Persistence, And Career Path Among Community-Engaged Faculty And Staff Members, James Morgan Lewing

Journal of Community Engagement and Higher Education

The purpose of this cross-sectional study was to explore the potential relationship between the employment decisions of faculty and staff members who participate in community engagement and their perceptions of organizational support for community engagement. Findings indicated that perceptions of organizational support can influence employment decisions, especially for individuals who participated in community engagement activities as students.

Quality Improvement Project Improving Employee Satisfaction And Retention Through A Structured Training Process, Dawn Lundgren

Doctor of Nursing Practice Projects

The DNP project aimed to evaluate the impact of a structured new-hire training program on employee retention and job satisfaction within a hospice organization. Insufficient training for new employees can lead to a high staff turnover rate, stress, decreased job satisfaction, and poor quality of care. The quality improvement project utilized a pre-post intervention design over an eight-week period, comparing retention rates and job satisfaction scores before and after project implementation. Employee retention was measured as a binary outcome (retained or left), and job satisfaction was assessed through a seven-item survey rated on a five-point Likert scale. A total of …

California Community College Chief Executive Officer Turnover: A Transcendental Phenomenological Study, Ryan Bent

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study was to understand the turnover causes of chief executive officers (CEOs) within the California community college system. The central research question was, “What are the lived experiences California community college CEOs experience that led to CEO departure?” The theory guiding this study is Ryan and Deci’s (2017) self-determination theory, which helps to explain the relationships between intrinsic and extrinsic factors of basic psychological needs. The research design was a transcendental phenomenology study, which is a form of qualitative design. Three methods of data collection were used. This study focused on participants who are …

Exploring Full-Time Female Faculty Members’ Experiences With Institutional Climate In Rural Arkansas Community Colleges: A Preregistered Study, Gabrielle Patterson

Graduate Theses and Dissertations

The current literature implies that female faculty in community colleges often endure a chilly organizational climate of marginalization. This marginalization makes female faculty more likely to leave higher education than male colleagues because of a lack of appreciation and recognition. This qualitative exploratory multiple-case study (preregistered study) uses the Job Embeddedness Theory as its conceptual framework. It explores full-time female faculty members’ (F-TFFMs) experiences with institutional climate in rural Arkansas community colleges to understand their motivations to teach in the setting and the reasons they choose to stay in their position. Findings from this study will show F-TFFMs motivations to …

Understanding And Improving The Conditions For Establishing And Sustaining Employee Affinity Groups To Support Educators Of Color, Sharif Z. Liwaru

Doctor of Education (EdD)

Employee Affinity Groups (EAGs) have emerged as critical support structures within organizations, fostering inclusion, professional growth, and a sense of belonging for underrepresented employees. Within educational institutions, Educators of Color often face systemic barriers, including social isolation, limited mentorship opportunities, and inequitable career advancement pathways. This Improvement Science Dissertation in Practice (ISDiP) investigates the conditions necessary for establishing and sustaining EAGs to support Educators of Color. Grounded in the Liberatory Design framework and Critical Race Theory, this qualitative case study examines the role of leadership, access to resources, communication strategies, and organizational commitment as they play individual and combined roles …

When Purpose Isn’T Enough: Adapting For-Profit Retention Practices To Support Early-Career Professionals In Youth- Serving Nonprofits, Brittany Erway Soto

Theses and Dissertations

This comparative qualitative study explored how nonprofit and for-profit organizations approach the retention and development of early-career professionals aged 18 to 25. Drawing on Jay Galbraith’s (1995) STAR model of organizational design—encompassing strategy, structure, process, people, and rewards—the study investigated what practices are currently in place and which strategies nonprofits might adopt from for-profit organizations to improve employee engagement and retention. Data were collected through 10 semi-structured interviews with senior leaders from five large, youth-serving nonprofit organizations and five for-profit companies with strong employee retention reputations. The findings revealed six core differences between sectors, with for-profit organizations demonstrating more consistent …

Professional Staff Retention In Higher Education: Making Sense Of Why Advisors Stay, Frankie Roark Weeks

Electronic Theses and Dissertations

This qualitative study investigated staff retention in higher education by focusing on the retention of academic advisors. Academic advisors play an integral role in student success and advising is notably one of the fields in higher education with the greatest turnover. This turnover comes at great costs, financial and otherwise, for the institution.

An interpretative phenomenological approach (IPA) was used to study how academic advisors make sense of their persistence in a high turnover field and to identify professional, personal, and institutional factors that contribute to persistence. Eleven professional staff members whose primary role is academic advising at a four-year …

Dnp Final Report: At-Risk Nursing Student Success: Implementing A Transition Workshop, Colea Owens

DNP Final Reports

This project focused on improving the retention rates of at-risk first-semester nursing students by implementing a transition workshop. The background highlighted how social determinants of health may disproportionately impact at-risk nursing student learning and how evidence-based strategies improve retention. The practice question explored whether a transition workshop would enhance the retention of at-risk students. The PICOT framework included: in at-risk nursing students, does implementing a transition workshop versus no transition workshop improve retention rates within the first semester of nursing school? The body of evidence included a systematic review of best practice interventions for at-risk student retention and engagement, student …

Strategies To Reduce Turnover And Increase Retention Among Therapists And Case Managers In Community Mental Health, Genice Mae Harvey

Walden Dissertations and Doctoral Studies

The issue of employee turnover has been widely recognized. High turnover and poor retention of clinicians, specifically therapists and case managers, in the community mental health arena of behavioral health impact not only an organization, but also the consumers it serves. The subject of this qualitative case study was a state contracted provider of the community mental health authority. Semistructured interviews were held with five behavioral health leaders of this organization in addition to a review of organizational records. The Baldridge Performance Program was the conceptual framework that grounded this study. A thematic qualitative analysis of the interviews in addition …

Improving Police Officer Recruiting, Retention, And Job Satisfaction, Mitch Christensen

Master of Arts in Criminal Justice Leadership

This Capstone paper covered the topics of police officer recruiting, retention, and job satisfaction. It detailed current issues surrounding these topics, and promoted actionable and evidence-based changes to improve those issues. Topics were analyzed through administrative, ethical, and legal and legislative lens views. These proposed measures served as confirmation that current concerning trends can be mitigated, if not reversed, with thoughtful and thorough actions by police administrators and frontline employees alike.

Transforming Law Enforcement To Attract Candidates From The Millennial Generation, Jason Muelken

Master of Arts in Criminal Justice Leadership

There is a widespread shortage of law enforcement candidates throughout the nation, resulting in agencies needing to increase their efforts to maintain staffing. The largest group in the workforce, the millennial generation, holds unique set of traits that make recruiting, retention, and leadership challenging for law enforcement administration. With the decrease in law enforcement applicant pools, recruitment and retention success is paramount to maintaining a successful organization in the future. An action plan is needed to practically, and ethically apply the change of approach to a workplace. This paper discusses how these changes may impact peers, the community, and additional …

Diversity, Equity, And Inclusion In Talent Acquisition And Retention: A Mixed Methods Study Of Organizational Practices, Dawayne Mcintosh

Doctor of Education Dissertations

This study employed a convergent mixed methods approach to explore diversity, equity, and inclusion (DEI) within Company A (pseudonym). It examined the effectiveness of DEI practices in recruitment and retention, leadership attitudes towards DEI, and overall commitment to fostering an inclusive environment. The conducted survey involved a combination of a Likert scale survey and a few open-ended questions from a pool of participants across the organization. The quantitative data highlighted trends and patterns in DEI practices, while the qualitative data revealed nuanced insights into individual experiences and perceptions. The results provided insights into the DEI initiatives that are in place …

Guideline To Decrease Nursing Turnover In Intensive Care Units, Carol L. Mention

Doctor of Nursing Practice (DNP) Scholarly Projects - Archive

Background: Turnover rates of registered nurses working in intensive care units continue to increase significantly after the pandemic. Many nurses have left the profession due to the increased workload and stress during and after the COVID-19 pandemic. Having staffing challenges and turnover can affect the outcome of this patient population. Intensive care nurses experience workplace violence at an increasing volume. Also, robust nurse onboarding and training programs can help decrease turnover rates. The current national guideline does not address these concerns about nursing turnover. A guideline project was performed to identify needed recommendations based on evidence for stakeholders to …

2023 Annual Estimate Of The Strategic Security Environment, Usawc Ssi

Books, Monographs & Collaborative Studies

The Annual Estimate of the Strategic Security Environment serves as a guide for academics and practitioners in the defense community on the current challenges and opportunities in the strategic environment. This year’s publication outlines key strategic issues across the four broad themes of Regional Challenges and Opportunities, Domestic Challenges, Institutional Challenges, and Domains Impacting US Strategic Advantage. These themes represent a wide range of topics affecting national security and provide a global assessment of the strategic environment to help focus the defense community on research and publication. Strategic competition with the People’s Republic of China and the implications of …

Persistence And Retention Of Adult Learners: Results Of A Program Evaluation Of Tuition Funding Provided By Employers, Andrea J. Gross

Electronic Theses and Dissertations

As the looming enrollment cliff approaches and more adult learners return to higher education, understanding the factors that affect their persistence and retention is vital for higher education institutions. Previous studies have shown that external factors influence post-traditional learners’ pursuit of higher education. This program evaluation aimed to acquire knowledge of up-front employer tuition funding and its effects on adult learners' persistence, retention, and time to degree completion. Through a quantitative approach, this program evaluation examines the differences between students receiving up-front employer tuition funding and those who do not. The results indicated that students who received employer funding retained …

Succession Planning In The Federal Government, Christine Noel Roberts

Doctoral Dissertations and Projects

Succession planning is a term that refers to the systematic and methodological efforts an organization uses to plan for organizational stability and proficiency. Organizations must provide employees the training, experiences, and knowledge required to assume positions of increased responsibility when those jobs are vacated. Agencies should strive to create a diversified pool of qualified candidates to avoid a talent gap, workforce shortages, or a loss of agency knowledge. Over the past fifteen years, the Federal Government has continued to highlight the need to take a proactive approach to succession planning by first identifying the skill sets needed for critical positions …

Retention Strategies For Managers Of Generation Y Employees, Michael Askari

Walden Dissertations and Doctoral Studies

Employee turnover may lead to increased business costs, degradation of employee mental health, and more taxes on social programs. Managers of Generation Y employees are concerned with turnover because Generation Y employees tend to leave within 12 months of being hired. Grounded in the job embeddedness theory, the purpose of this qualitative multiple-case study was to explore management retention strategies to reduce Generation Y turnover. The participants were six managers of Generation Y employees from six retail businesses who successfully retained employees for more than 12 months. Data were collected using semistructured interviews, journal notes, and a review of public …

Effective Succession Planning And Organizational Development For Behavioral Health Leadership, Amanda Brown

Walden Dissertations and Doctoral Studies

High turnover rates can challenge an organization's ability to provide quality care to clients, maintain a safe environment, and achieve strategic goals. Effective retention strategies can allow the organization to grow and develop to continue to provide services for those in need. The focus of this study was identifying how an organization can improve its retention strategies, create succession plans, and decrease turnover to encourage organizational growth. The Baldrige Excellence Framework was used to guide the study, focusing on leadership, workforce, operations, and management. Data were collected through multiple sources. Semi structured interviews were used to gather data through open-ended …

Logistics Leader Strategies For Retaining Employees, Sandra Northern

Walden Dissertations and Doctoral Studies

Low employee retention can lead to a lack of the knowledge, skills, and abilities required for sustainable logistics operations. Logistics leaders are concerned with employee retention because turnover increases business costs, reduces operational efficiency, and decreases profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies logistics leaders use to increase employee retention. The participants were three senior leaders from a logistics organization in the northeast region of the United States who possessed knowledge and experience of the research phenomena. Data were collected through semistructured interviews, company documents, publicly available data, and …

Organization Or Idea: Addressing Member Recruitment And Retention Within The Southern State Pageant Delegation, Brenna Mccormick

Doctor of Education Dissertations

This study aimed to determine the cause(s) of decreased recruitment and retention within the Southern State pageant delegation. The mixed methodology explanatory sequential design was used to conduct the research. A quantitative survey was conducted first to identify perceptions of past, present, and potential members of the Southern State delegation regarding recruitment and retention practices. Based on data results from the survey, qualitative interviews were conducted. In addition, an analysis of available organizational documents was conducted in relation to the collected quantitative data. Findings suggest that recruitment and retention within the organization are declining due to a lack of a …

Distinctiveness In Hospital Safety And Security, Jimmy Reid Rollins Jr.

Doctor of Education Dissertations

The purpose of this research was to understand leadership and how these ideas feed into a professional dynamic of employee behavior, organizational leadership, motivation, and workplace culture, and how there is a real human interest as employees excel, grow, mature, and become better individuals.

Participants in this study were employees of a regional health organization and employed with the job title of public safety officer, public safety supervisor, or public safety administrator. This research used a mixed methodology approach in an explanatory design. A survey was completed followed by one on one interviews.

Conducting research into the safety and security …