Digital Commons Network^™

Leadership Strategies For Increasing Employee Engagement In The Service Industry, Yavonda Malia Ulfig

Walden Dissertations and Doctoral Studies

Companies lose an average of $1,000 in profit each year for every employee who feels disengaged and uncommitted to the firm's success. Employee engagement is critical to an organization's productivity, profitability, and competitive edge. The purpose of this single case study was to explore strategies that business leaders in a service organization use to increase employee engagement and work performance. The conceptual framework for this study was Homans's social exchange theory. A purposeful sample of 6 company leaders participated in the study based on their success in developing strategies that enhanced employee engagement and performance in an advertising services firm …

Employee Engagement Strategies That Healthcare Managers Use To Increase Organizational Performance, Eric Makoni

Walden Dissertations and Doctoral Studies

The annual cost of low employee engagement in Australian workplaces was $18.7 billion in 2015. Healthcare managers who adopt employee engagement strategies have the potential to achieve robust clinical, operational, and financial results that benefit both the organization and the community as a whole. The purpose of this single case study was to explore effective employee engagement strategies that some healthcare managers used to increase organizational performance. Social exchange theory was the conceptual framework for the study. Data were collected through semi structured interviews with 8 healthcare managers in Queensland, Australia. Participants who implemented successful employee engagement strategies were selected …

Leadership Strategies To Improve Nurse Retention, Floyd Jordan Colwell

Walden Dissertations and Doctoral Studies

The nursing shortage and high turnover rates are a problem in the United States. The purpose of this multiple case study was to explore leadership strategies that hospital senior nurse managers in the Rocky Mountain states use to improve nurse retention. Participants were 6 hospital senior nurse managers including 3 chief nursing officers, 1 assistant chief nursing officer, and 2 directors who had demonstrated effective leadership strategies in retention of nurses. The leadership-motivated excellence theory was the conceptual framework. Semistructured interviews with open-ended interview questions were used to collect data; organization websites and documents were used to help corroborate evidence …

Principals’ Experiences Leading Strategic Planning In High-Performing Primary Schools In Trinidad And Tobago, Adesh Reitoo Ramlal

Walden Dissertations and Doctoral Studies

In the education system in Trinidad and Tobago, only 60% of students are achieving mastery in literacy and numeracy as documented by national tests. The purpose of this basic qualitative study was to explore principals’ experiences leading strategic planning designed to increase achievement in literacy and numeracy in 8 high-performing primary schools in Trinidad and Tobago. Fullan’s change process theory provided the framework for the study. Data were collected from interviews with 8 principals. Data analysis included coding, categorizing, and identifying themes. Findings indicated that principals plan, implement, and monitor the facilitation of change processes through in-depth strategies in teaching …

Midwestern Artists' Responses To The Demands Of Entrepreneurial Management, Carolyn Melissa Nelson-Kavajecz

Walden Dissertations and Doctoral Studies

Artists have the potential to achieve higher levels of success in business management, leadership roles, and entrepreneurial endeavors if equipped with the proper knowledge. Although artists may have a creative perspective and could possess many of the attributes sought after by organizations and communities in need of innovative leaders, their approaches to entrepreneurial management differ from traditional business managers or community leaders. The problem was poor understanding of how artists in Midwestern regions of the United States respond to the demands of entrepreneurial management. The purpose of this qualitative multiple-case study was to understand how 20 individuals who self-identified as …

Retention Strategies To Prepare And Maintain Talent For Future Leadership Roles, Shagranda M. Traveler

Walden Dissertations and Doctoral Studies

Retaining qualified talent is essential to organizational leaders' ability to maintain a

competitive advantage. The purpose of this multiple case study was to explore the

retention strategies that financial managers used to prepare and maintain talent to assume

future leadership roles. The conceptual framework that grounded this study was the

transformational leadership theory. The research participants were financial managers

from 5 financial services businesses located in the southern region of the United States

with a minimum of 5 years of management experience and at least 3 direct reports. Data

were collected from semistructured interviews, observations, and review of annual

reports, …

Sustainability Strategies For Nonprofit Organizations During General Economic Downturns, Lakesha T. Brown

Walden Dissertations and Doctoral Studies

Many leaders of nonprofit organizations (NPOs) lack strategies to build and maintain a financially sustainable organization to continue providing vital social services. The purpose of this single case study was to explore the financial strategies some NPO leaders used to maintain financial sustainability during general economic downturns. Five purposively selected leaders of an NPO in northwestern Indiana participated in the study. The resource dependency theory and the change management theory were the conceptual frameworks that guided the study. Data were collected from face-to-face and telephone interviews and a review of company documentation. Member checking was conducted with participants and data …

Elementary Teachers' Perceptions About Principals' Influences On Classroom Instruction, Floyd Thomas Giles

Walden Dissertations and Doctoral Studies

Teachers in a southwestern elementary school were struggling to support students who were not meeting proficiency standards in reading. The purpose of this study was to explore teachers' perceptions and experiences of how administrator behaviors and efforts influenced instructional practices and strategies in the classroom. Marzano's leadership evaluation model served as the conceptual framework that guided this study. The research questions focused on teachers' perceptions of how building administrators offered guidance about teaching and instructional activities and how building administrators influenced teaching and instructional activities to improve student performance. A basic qualitative design was used to capture the insights of …

How Teachers Use Data In Instruction, Laura Ann Drake

Walden Dissertations and Doctoral Studies

A portion of teachers in the United States educational system don'€™t use data to inform and improve their instruction resulting in actionable change. A gap exists between teachers having and interpreting data and making meaning in such a way that leads to actionable change in instruction. The purpose of this case study was to investigate how teachers used data to alter instruction and identify factors that inhibited or supported teachers in using data to drive instructional practice. This study was guided by Ackoff'€™s theory of action cycle, which included interaction, dialogue, data discoveries, and team response to data. The research …

Communication Strategies To Motivate Virtual Team Members In The Banking Industry, Kristina Nicole Wade

Walden Dissertations and Doctoral Studies

Frontline managers in the banking industry support geographically dispersed employees and face significant obstacles in communicating effectively to motivate their virtual team members. The purpose of this multiple case study was to explore communication strategies frontline managers in the banking industry used to motivate virtual team members. Vroom's expectancy theory was the conceptual framework for the study. Participants consisted of 5 frontline banking managers in Michigan who had successfully implemented communication strategies to motivate virtual team members. Data were collected using face-to-face semistructured interviews, a review of company documents, and a review of company websites. Data were analyzed using thematic …

The Role Of Strategic Leadership In Healthcare Profitability, Joyce Collette Conner-Boyd

Walden Dissertations and Doctoral Studies

The failure rate of leadership achieving profitability targets is estimated to be as high as 60%. Many organizations fail to meet profitability targets due to a lack of expertise and insight into strategic leadership skills. The objective of this single case study was to explore the role of strategic leadership in healthcare organization profitability in the United States. Five senior healthcare executives from Georgia with at least 15 years of expertise in the healthcare sector and 10 years in senior leadership were chosen to participate in the study. Purposeful sampling was used to identify the participants. The resource-based view framed …

Relationship Between Senior Leadership Style And Patient Satisfaction In The Inpatient Rehabilitation Facility, Amy Elder

Walden Dissertations and Doctoral Studies

Patient satisfaction has a significant role in the healthcare industry, as high patient satisfaction can improve quality outcomes. Hospital leadership is responsible for the culture, outcomes, and patient experience, which can involve different leadership styles. The purpose of this quantitative study was to examine the relationship between leadership style of senior leaders and patient satisfaction in inpatient rehabilitation facilities (IRFs). Through the theoretical framework of transformational and transactional leadership theories, the research questions were designed to determine whether a statistically significant relationship existed between leadership style (transformational, transactional, and laissez-faire leadership) and patient satisfaction. The Multifactor Leadership Questionnaire was administered …

Career Pathways Of African-American Women Senior Executives At Predominantly White Institutions, Etheldria Amayah Bonnie Moulds-Greene

Walden Dissertations and Doctoral Studies

Research studies have revealed that African-American women are disproportionately underrepresented in senior and executive leadership positions compared to European-American female and male counterparts at public and private predominantly White institutions, despite their increased representation in university senior leadership positions. The purpose of this basic qualitative study was to discover the meaning and understanding of African-American women's career pathway experiences ascending to executive positions at these institutions. Critical race theory and Black feminist thought lenses were used as frameworks to understand participants' career pathways, barriers, and facilitating factors advancing toward leadership. LinkedIn recruitment and snowball sampling led to 9 participants who …

Surgical Perioperative Leadership: The Association Between Leadership Style And Team Job Satisfaction, Corey Louise Jamison

Walden Dissertations and Doctoral Studies

Abstract

The perioperative operating room (OR) is a highly complex, fast-paced environment where countless transactions must be executed with efficiency, speed, and accuracy, and where mistakes of any kind could lead to adverse patient outcome, injury, or death. The surgeon, as leader of the procedure and the OR team, sets the overall climate of the OR and determines how willing (or unwilling) team members are to speak up about potential errors or unsafe patient conditions. This exploration of the relationship between perioperative surgeon leadership style and OR team member job satisfaction fills a gap unaddressed in the literature using items …

Leadership, Empowerment, And Motivation: An Analysis Of Modern Management, Patrick J. Myers

CMC Senior Theses

The purpose of this paper is to explore the role of management in organizations and, specifically, look at the overlap between management and leadership with a particular focus on empowerment. With considerations of previous literature, current examples, and a case study interview, this literature seeks to solidify the importance of leadership by managers in the workplace. Furthermore, it seeks to highlight the role of empowerment, presented by the leader and experienced by followers, in creating a thriving workplace built on culture and trust. Lastly, the literature aims to better understand the motivations of the modern employee to provide potential areas …

Disrupted Leadership: Strategies And Practices Of Leaders In A Vuca World, Victoria Kimball Brodie

Theses and Dissertations

As the world becomes increasingly interconnected through intricate networks in technology-laden environments, leadership has become exponentially more complex. This VUCA (volatile, uncertain, complex, and ambiguous) context disrupts long-held leadership constructs. Historically, leaders have been able to reflect on past decision making to guide their current and future decisions. No longer is this practice viable; leaders now require new skills to lead competently in this rapidly iterating ecosystem. With its challenges, this dynamic environment also offers opportunities for those who are able to capitalize on the next waves of disruption. Social entrepreneurs, tackling the world's most pressing challenges, are leading systems-wide …

Studying The Impact Of Leadership Development Training Within A Mid-Sized Engineering Consulting Firm, Patrick Nelson

Theses and Dissertations

This study assessed the impact of leadership development training on retention, career progression, and behavior adaptation inside a mid-sized engineering consulting firm. This study used a mixed-method design and gathered data in three phases using two surveys and one interview. These methods were used to capture participants’ reactions, learning, application, and outcomes related to the Leading from the Front training. Descriptive statistics were calculated for quantitative data, and a content analysis was used to examine the qualitative data. Overall, the leadership training was found to have an impact on retention, career progression, and behavior adaptation. Although certain limitations affected the …

Exploring Leadership Development In Native American Business Organizations Within The Tourism Industry, Douglas Quist

Theses and Dissertations

With the tourism business consistently evolving and changing, Native American tribal businesses and leaders face challenges as they continue to grow and thrive in the industry. Although all businesses in the tourism industry face challenges and have commonalities, certain challenges are specific to Native American businesses. Often located in rural areas, hiring tribal members when available, and with limited talent pools, these Native American businesses are running complex software and hardware systems that require very specific and complex technical expertise. From recruiting to hiring, onboarding to training seasoned executives, specific leadership and technical needs must be met, regardless of limitations. …

Understanding Aquarium Culture In The Context Of Strategic Change, Katie E. Mcconnell

Theses and Dissertations

This study examined the relationship between organizational culture and strategic change. Specifically, how leaders can identify a preferred culture to support a new vision and create an action plan for shifting the existing to the preferred culture. Two frameworks were used: The Competing Values Culture Framework and Appreciative Inquiry. The combination of these models can be a helpful tool to create practical knowledge about culture and provide action plans to support the preferred state. Leaders indicated a 52% decrease in hierarchy and a 120% increase in adhocracy culture would effectively support the new vision. These results mapped to literature findings …

The Unbearable Heaviness Of Leadership: The Effects Of Competency, Negatives, And Experience On Women’S Aspirations To Leadership, Carol M. Sanchez, Kevin Lehnert

Peer Reviewed Articles

Competent women should aspire to leadership, but they may choose not to. We asked men and women at seven U.S. universities if competence, negatives of leadership, and experience affect their aspirations to leadership. Surprisingly, competent women with more work experience are less likely to aspire to leadership than men, while competent women with less work experience are more likely to aspire to leadership than men. The more women associate leadership with negative aspects, the less they aspire to leadership, compared with men. For both, the less competent they think they are to be leaders, the less they want to be …

Leadership Keys: Unlocking Doors To Success, Cindy Nelson

All Current Publications

This leadership curriculum is designed to teach leadership skills to adolescents using the leadership keys theme and fun, hands-on activities. The five lessons are intended to be used in a series, but lessons and activities may be successfully used individually.

The Purpose And Value Of Agricultural Experiment Stations Today: A Perception Study Of The Directors Of State Agricultural Experiment Stations, Lori Wright

Doctoral Dissertations

This study investigates the dynamic relationship of the purpose and value of state agricultural experiment stations today as perceived by a sample of the directors of state agricultural experiment station in the United States funded by the Hatch Act of 1887. State agricultural experiment stations are a fundamental component of the land-grant university system; they are the original model and the first centers for applied research at most flagship state land-grant research universities in the United States (Kerr, 1987; Knoblauch, 1962). The purpose of state agricultural experiment stations has evolved since their inception as new agricultural issues have arisen, new …

The Changing Nature Of Work, Leadership, And Organizational Culture In Future Ready Organizations, Saloni Dhir

CMC Senior Theses

Abstract

The relationship between individual and organizational performance is a key challenge for leaders in modern organizations, especially with the current disruption in technology and innovation. This thesis is a literature review and compilation of the relevant empirical evidence on various processes of industrial groups and organizational characteristics such as the changing nature of work, leadership, and company culture in detail. I investigate the complex challenges that millennials and organizations are facing in the current VUCA work environment as well as their potential responses to these changes. I map out the evolution of the concept of work and compare changes …

Effective Strategies To Increase Employee Commitment And Reduce Employee Turnover, Jonathan Paz

Walden Dissertations and Doctoral Studies

Organizational leaders know that employee turnover negatively impacts an organization's finances and can be a result of a lack of employee commitment. Guided by Yukl's flexible leadership theory, this single case study was used to explore strategies that senior leaders have used to increase employee commitment and reduce employee turnover. Vice presidents and directors from a U.S. Fortune 500 financial firm in New Jersey participated in semistructured interviews. The 5 participants have implemented effective strategies to increase employee commitment and reduce employee turnover. Data collection comprised face-to-face interviews, review of company documentation, external website content, and member checking to explore …

Leadership Values And Acculturation Among The Oglala Lakota Leadership, Richard Gerald Iron Cloud

Walden Dissertations and Doctoral Studies

There are currently no research studies that investigate the relationship between acculturation and leadership values and practices among the Indigenous Tribes on the Northern Plains of the United States. The study was initiated because Native American Elders on the Pine Ridge Indian Reservation were concerned that traditional altruistic leadership style was being lost in today's Native American leadership practice. Accordingly, acculturation and servant leadership theories were used to guide the study. A sequential explanatory mixed methods design incorporated the use of quantitative data based on the Servant Leadership Profile (SLP) and the Native American Acculturation Scale. (NAAS). The study included …

Leadership And Intergroup Relations : Which Leader Is More Favorable Or More Effective While Leading Distinct Subgroups?, Jieyi Ding

Honors Theses

While leading distinct subgroups nowadays, leaders need to address intergroup bias and establish beneficial intergroup relations. They could do so by promoting a collective identity that emphasizes commonality between subgroups or an intergroup relational identity that recognizes distinct characteristics of both subgroups and focuses on their dependency on each other as part of the identity. The research investigated the influence of leader's rhetoric and race interacting with moderators like identity distinctiveness threat on leader evaluation and intergroup bias. The results showed a complicated relationship between how much a leader was liked and how effective a leader could be.

Ignatian Colleagues Program Immersions: Formation In The ‘School Of The Poor’, Thomas Kelly

Jesuit Higher Education: A Journal

Each year the Ignatian Colleagues Program, the premier leadership development program of the Association of Jesuit Colleges and Universities (AJCU), takes its participants on three or four different immersions throughout the world. The purpose of these immersions, framed through Ignatian spirituality and pedagogy, is to more deeply understand a “faith that does justice” and the meaning of Ignatian leadership. The inspiration for this approach comes directly from the life of St. Ignatius and the central role his own encounter with the poor played in his conversion and development as a person. This article summarizes the background, preparation, immersion, reflection and …

Who Runs The World? An Analysis Of The Internal Dynamics Of International Organizations And Their Impact On The Ability Of Women To Attain High-Level Leadership Positions, Sabrina K. Harris

Senior Independent Study Theses

This study asks how do the internal dynamics of international organizations (IOs) affect the ability of women to attain high-ranking professional positions within international secretariats? To answer this question, theoretical understandings of the autonomy of IOs and the influence of their staff members as leaders are employed, arguing that individuals that comprise the internal bureaucracies of IOs are independent and influential in determining the policies, processes, and performance of their organization. In reviewing the relevant literature regarding IOs, gender, and leadership, this research identifies three key internal dynamics that jointly interact to influence the ability of women to attain-high level …

Leadership Development In Physical Therapy: Moving Toward A Community Of Transformative Practitioners, Kerry Cronin Mallini

Theses and Dissertations--Educational Leadership Studies

Physical therapy as an emerging profession is committed to establishing its identity and solidifying its role as a leader in health care. With expertise in human movement, wellness, and disease prevention, physical therapists possess invaluable knowledge and skill to influence public health and enhance patient recovery without increasing cost. Physical therapists have the opportunity to transform the delivery of public health services to meet current and future needs. A major challenge, however, is a dearth of leadership development in preparation programs. Because most physical therapists have not received formal education or explicit training in leadership, a problem of practice exists. …

Life: An Integrated Approach To Increase The Number Of Women Pursuing Careers In Stem, Bruce G. Bukiet, James Lipuma, Nancy Steffen-Fluhr

STEM for Success Resources

2019 presentation of the LiFE: An Integrated Approach to Increase the Number of Women Pursuing Careers in STEM project at NSF INCLDUES