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Stimming Toward Something: Misreading, Method, And Neuroqueer Becoming, Kara Fahringer-Baer Dec 2025

Stimming Toward Something: Misreading, Method, And Neuroqueer Becoming, Kara Fahringer-Baer

Ought: The Journal of Autistic Culture

This autotheoretical piece examines the epistemic injustices faced by a neurodivergent individual in higher education, tracing how institutional cultures demand legibility while extracting and erasing the knowledge produced at their margins. Drawing on the personal experience of a queer, cis-passing, neurodivergent scholar-practitioner in the U.S. community college system, the narrative enacts theory through lived friction, institutional residue, and creative refusal. By naming the margins as method, the piece offers both scholars and practitioners a framework for recognizing how neuroqueer ways of knowing unsettle dominant logics while making new forms of understanding possible.


Book Review Of Douglass, J.A. (2021). Neo-Nationalism And Universities: Populists, Autocrats, And The Future Of Higher Education., Bhavika Sicka Dec 2025

Book Review Of Douglass, J.A. (2021). Neo-Nationalism And Universities: Populists, Autocrats, And The Future Of Higher Education., Bhavika Sicka

Journal of Comparative & International Higher Education

No abstract provided.


Unlocking College Potential: The Role Of Student Expectations And Non-Cognitive Skills In College Success, Gema Zamarro, Malachi Nichols, Julie Trivitt, Rian Djita Dec 2025

Unlocking College Potential: The Role Of Student Expectations And Non-Cognitive Skills In College Success, Gema Zamarro, Malachi Nichols, Julie Trivitt, Rian Djita

Education Reform Faculty and Graduate Students Publications

Attending college is a significant human capital investment, but only about 60 % of those who start college will have a completed degree six years later. This makes identifying the skills associated with college success an important policy concern. We surveyed over 1100 entering college freshmen, majoring in business and engineering at a public university in the US, and combined this information with administrative data to create a comprehensive data set that, in addition to the usual academic performance data, cognitive ability measures, and demographics, also included measures of non-cognitive skills, personality traits, student expectations about college grades and performance …


Hispanic Academic Leadership In The Health And Human Services, Gabriela Elizabeth Rangel Dec 2025

Hispanic Academic Leadership In The Health And Human Services, Gabriela Elizabeth Rangel

Theses and Dissertations

In the United States, there are 63.7 million Hispanics (U.S. Census Bureau, 2023), making them the largest racial or ethnic minority in the country. National data from 2019 indicates that only 6% of tenured faculty in the U.S. were Hispanic, highlighting a significant underrepresentation of leaders in academia (NCES, 2024). This study employed a phenomenological approach with purposeful sampling, utilizing semi-structured interviews with ten participants who had leadership experience in academia within Health and Human Services (H&HS). The interviews served to explore various aspects, such as what were their aspirations to become leaders, their perceptions of the characteristics and qualities …


Borderlines Of Becoming: Transfronterizx College Students Navigating Surveillance, Hybridity And Belonging Along The Us-México Border, Aylin Garcia Dec 2025

Borderlines Of Becoming: Transfronterizx College Students Navigating Surveillance, Hybridity And Belonging Along The Us-México Border, Aylin Garcia

Open Access Theses & Dissertations

This narrative literature review examines the educational experiences of transfronterizx college students along the U.S.– México border, a population largely absent from higher education scholarship. Drawing on Borderlands Theory, Anzaldúa’s frameworks, and critical perspectives on neoliberalism and militarization, this thesis highlights the border as a site of both constraint and possibility. Structural violence, surveillance, and militarization intersect with linguistic, racial, and class hierarchies to shape students’ mobility, identities, and sense of belonging. At the same time, students mobilize hybrid identities, cultural wealth, and transborder networks to assert agency, cultivate belonging, and resist deficit narratives. It also identifies persistent gaps, particularly …


Internationalization Of Indian Higher Education: Mapping The Origins And Academic Choices Of International Students, Sanjeev Kumar Jha Dec 2025

Internationalization Of Indian Higher Education: Mapping The Origins And Academic Choices Of International Students, Sanjeev Kumar Jha

Journal of Global Education and Research

This study explores the geographical origins, academic preferences, and key factors influencing the enrollment of international students in Indian higher education institutions. Drawing on primary data from interviews with 25 international students and secondary data from All India Survey on Higher Education reports, it provides an in-depth analysis of student mobility trends and factors shaping their choices. The results indicate that the international student enrollment is significantly below the Indian government’s target of 500,000 by 2024. Students come from Nepal, Sri Lanka, Afghanistan, Bhutan, and Nigeria, with Karnataka and Punjab emerging as the most preferred states within India. Engineering, particularly …


Exploring The Role Of Christian Religiosity In The Acceptance Or Rejection Of Ai Chatbot Use Among Faculty At Church Of Christ Universities, Amos Gutierrez Dec 2025

Exploring The Role Of Christian Religiosity In The Acceptance Or Rejection Of Ai Chatbot Use Among Faculty At Church Of Christ Universities, Amos Gutierrez

Electronic Theses and Dissertations

Higher education institutions are navigating the benefits and challenges of generative AI chatbot use and preparing faculty and students to engage with these tools ethically and responsibly. The problem is that there are many challenges and barriers to using these technologies in higher education, and Christian higher education institutions must also address context-specific considerations regarding mission and vision rooted in biblical faith and practice. The purpose of this quantitative, nonexperimental, cross-sectional study using confirmatory factor analysis and multiple regression through structural equation modeling was to examine faculty perceptions of AI chatbots and how Christian religiosity moderates acceptance. An online survey …


Indonesian Efl Learners’ Views Of Fondi Application Toward Speaking Performance: A Qualitative Approach, Toni Indrayadi, Suhaimi Suhaimi, Usman Usman Nov 2025

Indonesian Efl Learners’ Views Of Fondi Application Toward Speaking Performance: A Qualitative Approach, Toni Indrayadi, Suhaimi Suhaimi, Usman Usman

The Qualitative Report

This study aims to explore English department students’ perceptions regarding the effectiveness of Fondi Application (FA) in enhancing speaking proficiency. FA is a Task-Based Language Teaching (TBLT) application that provides conversations in the form of voice calls packaged like games. This qualitative approach is based on semi-structured interviews and thematic analysis. Five selected participants with FA technology intervention were interviewed about their perception after using the application as self-learning media for two months. Five main themes emerged from the findings; FA is a potential technological tool to enhance speaking proficiency including fluency, lexical resources, grammatical accuracy, and pronunciation. The participants …


Exploring The Impact Of Statistics Course Modality On Student Learning: A Mixed Methods Approach, Becky Kelleman Nov 2025

Exploring The Impact Of Statistics Course Modality On Student Learning: A Mixed Methods Approach, Becky Kelleman

Electronic Theses and Dissertations

The importance of statistical literacy has become increasingly evident, as individuals grapple with interpreting statistics to inform critical decisions. Despite the recognized significance of statistical literacy, challenges persist in both educators’ and students’ efforts to navigate the complexities of statistics education. The purpose of this study is to explore the impact of different course modalities on undergraduate students’ academic performance in introductory statistics courses. Using Social Cognitive Theory (SCT) as a theoretical framework, this research aims to shed light on the complex dynamics influencing statistical literacy attainment. By addressing gaps and inconsistencies in the current literature, this study seeks to …


An Investigation Of International Students’ Satisfaction With Their University Experience Using An Expectation Confirmation Theory Lens, Mehraz Sarker, Jonathan Worae, Jason D. Edgerton Nov 2025

An Investigation Of International Students’ Satisfaction With Their University Experience Using An Expectation Confirmation Theory Lens, Mehraz Sarker, Jonathan Worae, Jason D. Edgerton

Journal of Comparative & International Higher Education

This study examines how various challenges and support systems influence international students’ satisfaction, as reflected in their intention to recommend their university. Using the Expectation Confirmation Theory (ECT), it examines whether students’ initial expectations moderate the relationships between challenges and satisfaction, and between institutional support and satisfaction. Analysis of survey data (N = 712) indicates that the majority of international students report satisfaction with their university experience. Ordinal logistic regression analyses reveal that perceived institutional support and higher initial expectations are associated with increased likelihood of recommending the university. Conversely, academic and discrimination challenges are associated with decreased likelihood of …


Approaches To Enhancing University Rankings, Mustafa Bulut, Servet Özdemi̇r Nov 2025

Approaches To Enhancing University Rankings, Mustafa Bulut, Servet Özdemi̇r

i.e.: inquiry in education

Owing to the intense globalization of higher education, competition between universities in national and international settings has increased in speed, and in parallel with this development, a demand for tools has emerged to meet the information needs of stakeholders of higher education institutions. Currently, a large part of this need is met by university ranking systems. Today, there are several types of these systems, which have been subjected to intense criticism with their popularity and wide audience. In this study, which was designed as a qualitative research; in-depth interviews were conducted with local and foreign researchers, policy makers, system administrators …


Navigating Dual Worlds: The Complex Experiences Of Concurrent Enrollment Instructors, Teri St. Pierre Nov 2025

Navigating Dual Worlds: The Complex Experiences Of Concurrent Enrollment Instructors, Teri St. Pierre

Concurrent Enrollment Review

Despite the rapid expansion of dual enrollment programs in the United States, limited research has examined the experiences of concurrent enrollment instructors (CEIs), high school teachers who deliver college-level courses within secondary school settings. This qualitative collective case study explores how twelve CEIs within Maine's public universities navigate their unique position at the intersection of K-12 and higher education systems. Guided by role theory (Katz & Kahn, 1978), this research investigated how CEIs perceive their dual role and navigate competing institutional expectations. Five major themes emerged from the analysis: dual system role navigation, pedagogical practices and classroom autonomy, professional relationships, …


Exploring Professors’ Lived Experiences Of Interacting With Artificial Intelligence In The Classroom: A Phenomenological Study, Joshua A. Baltzell Nov 2025

Exploring Professors’ Lived Experiences Of Interacting With Artificial Intelligence In The Classroom: A Phenomenological Study, Joshua A. Baltzell

Doctoral Dissertations and Projects

The purpose of this hermeneutic phenomenological study was to explore the lived experiences of higher education professors’ interactions with AI in their teaching practices. This study was guided by Ajzen’s theory of planned behavior, which provided a contextual understanding of the concepts that influence higher education professors’ perceptions of AI in their classrooms. A qualitative hermeneutical phenomenological design was employed, utilizing a combination of criterion and snowball sampling. There were 13 participants recruited from higher education institutions from around the United States. Semi-structured individual interviews, a letter-writing exercise, and a qualitative survey were used to collect data from participants. Thematic …


Integrating Goal-Setting Into An Urban Community College Developmental Mathematics Course: A Multi-Perspective Learning Experience, Tamie S. Dickson Nov 2025

Integrating Goal-Setting Into An Urban Community College Developmental Mathematics Course: A Multi-Perspective Learning Experience, Tamie S. Dickson

Education Doctorate Dissertations

Developmental mathematics (DM) students often encounter systemic and contextual obstacles in higher education. Low self-efficacy, math anxiety, multiple external demands, and pervasive gaps in prerequisite knowledge can all undermine the strategic behaviors needed to manage the academic environment independently. Although DM reforms are widely researched, the literature lacks a firsthand perspective on the daily processes students apply as they assume control over their learning. This qualitative action research study investigated the integration of intentional goal-setting into a recently redesigned one-level pilot DM course at an open-access, urban community college. The practitioner-researcher created the PATHway framework—rooted in Zimmerman’s (2000) three-phase Self-Regulated …


Arriving In A New Language Of Race, Chidinma F. Chikwe Oct 2025

Arriving In A New Language Of Race, Chidinma F. Chikwe

Gatherings

This essay explores the layered experience of navigating race and belonging as an African woman and international graduate student within U.S. higher education. Written in reflection on The State of Women of Color in New York Higher Education symposium, the piece blends personal narrative with critical inquiry to examine how code-switching, silence, emotional labor, and cultural translation shape the academic journey. Engaging with concepts such as femtoring, rest as resistance, and radical care, the essay foregrounds how identity is continuously negotiated across transnational contexts. By drawing on lived experiences in Nigeria, Europe, and the United States, it calls for a …


Gatherings 2.1 Acknowledgement, Table Of Contents And Editors, Roberta Hurtado Oct 2025

Gatherings 2.1 Acknowledgement, Table Of Contents And Editors, Roberta Hurtado

Gatherings

Roberta Hurtado, "Acknowledgement" -- Table of Contents -- Editorial Board.


Gatherings 2.1 (Complete Volume), Roberta Hurtado Oct 2025

Gatherings 2.1 (Complete Volume), Roberta Hurtado

Gatherings

Proceedings from The State of Women of Color in New York Higher Education.

Roberta Hurtado, "Acknowledgement" -- Table of Contents -- p. vi: Editorial Board.

Journal contents follow: p. 1: Roberta Hurtado (Ed.), "Introduction" -- p. 7: Liz Gil, "Community, Reflection, Wisdom" -- p. 9: Luisa Arroyo Cruzado (narrative) and Julie Fogden (image), "Guerrillera Blesson Interlude I" -- p. 11: Heather Hathaway Miranda, "Round Tables" -- p. 13: Estela López, "Guerrilleras: Speaking Truths and Strategizing Futures" -- p. 17: María Luisa Arroyo Cruzado (narrative) and Julie Fogden (image), "Guerrillera Blesson Interlude II" -- p. 19: Jeanine Irons, "No More Hester …


The Benefit Of Qualified English Language Teachers In Non-English-Speaking Countries, Tina M. Allen-Abulhassan Oct 2025

The Benefit Of Qualified English Language Teachers In Non-English-Speaking Countries, Tina M. Allen-Abulhassan

Journal of English Learner Education

Abstract

This study explores the impact of qualified English language teachers on English Language Learners (ELLs) in their home countries, assessing how English language instruction can enhance their preparedness for higher education in Western universities. The need for effective English language education is underscored by the scarcity of qualified ESL instructors, which leaves L2 learning ill-equipped for academic success. Utilizing Vygotsky’s social development theory, particularly the Zone of Proximal Development, this research examines the role of social interactions with qualified native speakers in fostering language proficiency and academic achievement. The literature review highlights significant barriers ELLs face, including inadequate teaching …


Power Of Meaningful Learning Moments: Relationships In Academia, Jillian Bollinger, Ots, Rebecca Loughran, Ots, Alexandria Krasin, Otd, Otr/L, Madison Via, Bs, Audrey L. Zapletal, Otd, Otr/L, Cla, Chse Oct 2025

Power Of Meaningful Learning Moments: Relationships In Academia, Jillian Bollinger, Ots, Rebecca Loughran, Ots, Alexandria Krasin, Otd, Otr/L, Madison Via, Bs, Audrey L. Zapletal, Otd, Otr/L, Cla, Chse

Department of Occupational Therapy Posters and Presentations

Background

  • The demanding nature of graduate-level coursework creates rigorous academic environments that can strain student-faculty relationships.¹⁻⁶
  • Graduate students often come from diverse backgrounds, which shape their approaches to coursework, classroom engagement, comfort in accessing resources, and relationship-building with faculty.⁴
  • In such settings, faculty may question students' academic integrity, potentially undermining mutual trust and camaraderie.¹
  • However, fostering a culture of expressed gratitude in academia can help students acknowledge the meaningful contributions faculty make to their education while enhancing their learning and behavior. This, in turn, enhances faculty motivation and may reduce burnout.2,³,⁶
  • By encouraging gratitude in academic environments, institutions can strengthen …


Motivation For English Language Learning Among Macedonian Academic Staff: Analyzing Key Motivational Drivers, Vesna Prodanovska Poposka Oct 2025

Motivation For English Language Learning Among Macedonian Academic Staff: Analyzing Key Motivational Drivers, Vesna Prodanovska Poposka

UBT International Conference

In a world where academia is more connected than ever, English proficiency has become the master key for Macedonian scholars seeking to unlock international opportunities. This study investigates the motivation for English language learning among academic staff in North Macedonia, focusing on the identification of the most and least influential motivational drivers. Based on the data collected from 72 respondents across public and private universities, an adapted Attitude/Motivation Test Battery (AMTB) was used to measure both instrumental and integrative motivation. The results indicate a clear hierarchy of drivers i.e. the highest scores for international career advancement ("useful in getting better …


Professional Development Program: Sexual And Gender Minorities Education And Training, Aiden Echols, Bs, Madison Via, Bs, Audrey L. Zapletal, Otd, Ms, Otr/L, Cla, Chse, Karla A. Bell, Pt, Dpt, Phd, Fnap Oct 2025

Professional Development Program: Sexual And Gender Minorities Education And Training, Aiden Echols, Bs, Madison Via, Bs, Audrey L. Zapletal, Otd, Ms, Otr/L, Cla, Chse, Karla A. Bell, Pt, Dpt, Phd, Fnap

Department of Occupational Therapy Posters and Presentations

Background

LGBTQ+ communities experience health care and health disparities; some reasons include:

  • barriers in care
  • negative attitudes
  • lack of awareness by healthcare providers.

Studies have found healthcare professionals are not adequately trained in LGBTQ+ care

Educators benefit from professional development related to LGBTQ+ inclusivity in higher education.


The Lived Experiences And Perspectives Of Higher Education Faculty Regarding The Use Of Artificial Intelligence Writing Tools On Students' Coursework: A Phenomenological Study, Kalary T. Driggers Oct 2025

The Lived Experiences And Perspectives Of Higher Education Faculty Regarding The Use Of Artificial Intelligence Writing Tools On Students' Coursework: A Phenomenological Study, Kalary T. Driggers

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study was to understand the lived experiences and perspectives of higher education faculty in the Southeastern United States on student use of artificial intelligence writing tools in their coursework. The theory guiding this study was Rogers’ diffusion of innovations, which considers the acceptance of innovations over time. The central research question for this study was, “What are the lived experiences and perspectives of higher education faculty regarding the use of artificial intelligence writing tools on student coursework in higher education?” This study employed a transcendental phenomenological approach, as the researcher sought to understand the …


A Discussion Of Community: An Ethnography Of Designing Asynchronous Video Discussions To Reveal Student Perceptions Of Digital Presence In Online Learning, Chad S. Garcia Oct 2025

A Discussion Of Community: An Ethnography Of Designing Asynchronous Video Discussions To Reveal Student Perceptions Of Digital Presence In Online Learning, Chad S. Garcia

USF Tampa Graduate Theses and Dissertations

This mixed-methods digital ethnography investigates how video-based discussions (VBD) influence community building in asynchronous graduate education. Using the Community of Inquiry (COI) framework, this study looks at student experiences in a History of Higher Education class where traditional text-based discussions were replaced with video presentations and peer responses. The research explores how video discussions affect students' sense of presence, how video presence impacts engagement patterns, and which multimedia elements contribute to community development.

Data collection included semi-structured interviews with students and instructors, LMS analytics, video content analysis, and ethnographic observation throughout Spring 2024. Analysis revealed a notable disconnect between traditional …


Comparing Massed And Distributed Course Formats: Effects On Outcomes In A Graduate Augmentative And Alternative Communication Course, Brandon Scott Eddy, Alli Sauerwein, Leah Meloy, Eric Sanders Oct 2025

Comparing Massed And Distributed Course Formats: Effects On Outcomes In A Graduate Augmentative And Alternative Communication Course, Brandon Scott Eddy, Alli Sauerwein, Leah Meloy, Eric Sanders

Teaching and Learning in Communication Sciences & Disorders

The effects of massed versus distributed learning have been well studied in the verbal and motor learning literature, with findings suggesting enhanced outcomes from distributing learning over time. However, some studies have found limited evidence to support enhanced outcomes from distributed learning when applied to an entire academic course. The effects of course scheduling on student learning in speech-language pathology graduate coursework have received limited attention. This study compared learning outcomes between a one-week massed format and an eight-week distributed format in an online two-credit augmentative and alternative communication graduate-level course. Learning outcomes were assessed before students enrolled, immediately after …


Clark Magazine, Fall/Winter 2025, Clark University Oct 2025

Clark Magazine, Fall/Winter 2025, Clark University

Clark Magazine

The Fall/Winter 2025 edition of Clark Magazine. Clark Magazine is a twice-yearly publication primarily geared towards Clark University Alumni.

The cover story is 'Our Planet. Our Clark. A Special Issue', celebrating the new School of Climate, Environment, and Society.


Exploring Student Thriving: A Comparative Analysis Of First-Generation And Continuing-Generation Undergraduate College Students At A Private, Faith-Based University, Melissa A. Maisenbacher Oct 2025

Exploring Student Thriving: A Comparative Analysis Of First-Generation And Continuing-Generation Undergraduate College Students At A Private, Faith-Based University, Melissa A. Maisenbacher

Doctor of Education (Ed.D)

This quantitative study explored the thriving of first-generation undergraduate students enrolled full-time at a mid-sized, private, faith-based, open-enrollment university in the southeastern United States. Using the validated Thriving Quotient™ instrument, this research measured thriving across five domains: engaged learning, academic determination, positive perspective, social connectedness, and diverse citizenship, along with three subscales: spirituality, sense of community, and institutional integrity. The study compared thriving perceptions of first-generation college students (FGCSs) and continuing-generation college students (CGCSs) to determine if generational status influenced students’ experiences of thriving. Despite documented challenges faced by FGCSs—including financial stress, limited familial guidance, and lower academic preparedness—this study …


Predictive Model Of School Dropout In Higher Education Through Learning Analytics With Neutrosophic Plithogenic Hypotheses, David Núñez, Purificación Galindo-Villardón Oct 2025

Predictive Model Of School Dropout In Higher Education Through Learning Analytics With Neutrosophic Plithogenic Hypotheses, David Núñez, Purificación Galindo-Villardón

Neutrosophic Sets and Systems

Higher education dropout rates are an international problem, as many people abandon their studies, especially in the early years. This problem affects institutions, causing significant losses. In this context, it is essential to consider methods that allow for predicting dropout rates and taking rapid and effective measures. Objective: The main objective is to analyze prediction models using Learning Analytics, integrating neutrosophic plithogenic hypotheses, to identify early the risk of dropout in higher education. This provides institutions with useful tools to implement actions that help retain more students, considering uncertainty and complex interactions between academic and non-academic factors. Methodology: The method …


Exploring Undergraduate Experiences In Physical Education And Health: A Photovoice Study Of Indonesian Students, Sunarno Basuki, Perdinanto Perdinanto, Akhmad Amirudin Oct 2025

Exploring Undergraduate Experiences In Physical Education And Health: A Photovoice Study Of Indonesian Students, Sunarno Basuki, Perdinanto Perdinanto, Akhmad Amirudin

Indonesian Journal of Research in Physical Education, Sport, and Health

Background: Research on undergraduate students in Physical Education (PE) and Health particularly in Indonesia and the Global South has predominantly relied on quantitative indicators, often neglecting students’ lived, embodied, and emotional experiences within demanding academic and physical environments. Objective: This study aimed to explore the lived experiences of Indonesian undergraduate students enrolled in PE and Health programs and to examine how these experiences can inform more responsive and inclusive educational practices. Methods: A qualitative participatory design was employed using photovoice. Eight undergraduate students documented their academic and personal experiences through photography over a two-week period, followed by reflective writing and …


Closing The Graduation Gap: Factors That Impact The Graduation And Enrollment Rates Of First Generation African American Male Students At Predominantly White Christian Universities, Byron C. Johnson Jr Oct 2025

Closing The Graduation Gap: Factors That Impact The Graduation And Enrollment Rates Of First Generation African American Male Students At Predominantly White Christian Universities, Byron C. Johnson Jr

Electronic Theses and Dissertations

First-generation African American male students encounter unique challenges on their journey through higher education. These challenges include inadequate academic preparation, limited family support, financial hardships, and difficulties in finding a sense of belonging. Additionally, factors such as race and religion present significant barriers that hinder their ability to persist in and graduate from colleges and universities without institutional support. Strategic initiatives, programs, and services that address the specific needs of these students are crucial for promoting their academic and social integration, ultimately influencing their success in higher education. This study focused on the experiences of successful first-generation African American students …


Exploring Students' Perceptions Of Genai Tools In Higher Education: A Case Study, Dina Mansour Tbaishat, Maha Waleed Elfadel Sep 2025

Exploring Students' Perceptions Of Genai Tools In Higher Education: A Case Study, Dina Mansour Tbaishat, Maha Waleed Elfadel

All Works

As artificial intelligence transforms the educational landscape, generative artificial intelligence (GenAI) tools have become influential in enhancing learning experiences. Despite their growing presence in higher education, limited research explores how university students, especially learners in non-Western contexts, perceive these tools. This study investigates students' perceptions at a university in the UAE, focusing on five dimensions: perceived benefits, institutional support, technological self-efficacy, ethical considerations and user satisfaction. The findings reveal that students generally expressed strong agreement regarding the benefits of GenAI, demonstrated a clear sense of ethical awareness and felt confident in their technological abilities. While satisfaction levels were generally high, …