Digital Commons Network^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Masters Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Thinking Styles In The Built Environment, Jaden A. Green

Construction Management

Effective communication in the built environment is crucial for project success, information relay, goal alignment, error prevention, and safety. Diverse parties, including general contractors, architects, engineers, and subcontractors, bring varying Thinking Styles to the table, as defined by Harrison and Bramson. These styles—Synthesist, Idealist, Pragmatist, Analyst, and Realist—impact collaboration and conflict within projects. This study aims to explore where thinking differs among these parties and the congruity of Thinking Styles within each group. Results of this study indicate a predominant Realist Thinking Style among general contractors and subcontractors with subcontractors equally leaning towards Analyst. Engineers, although expected to be Analysts, …

Religious Communication In Interfaith Romantic Relationships: Positive Approaches To Improve Relationship Outcomes, Jaclyn K. Doherty

Dissertations, Theses, and Capstone Projects

As interfaith romantic relationships become more common, it is important to understand how couples can effectively navigate their religious differences and promote positive relationship outcomes. A critical strategy to this end is communication, yet the existing literature provides limited evidence to understand how the content of religious conversations affects couples’ outcomes. This dissertation explores communication about religion in interfaith relationships and positive relational approaches to religion that may increase relationship quality.

First, I conducted a mixed methods pilot study, finding that interviewees in interfaith couples promoted relationship quality, in part, by addressing their religious differences and recognizing their religious similarities. …

Using Media Equation Theory To Assess The Effectiveness Of Virtual Reality Technology In Organizational Diversity, Equity, Inclusion, And Belonging (Deib) Training, Michael L. Oetken

Doctoral Dissertations and Projects

The emergence of immersive virtual reality media technology is providing human beings with a new communication platform to engage beyond the traditional frameworks of video media, audio media, and static webpages on the Internet. These communication media technologies offer users an immersive environment in which they are able to communicate and interact with fellow human beings and non-human entities in life-like mannerisms. Most importantly, this technology also has the potential to bridge gaps and solve problems within the context of certain cultural and societal issues. The issue of communication deficiencies surrounding the area of diversity, equity, inclusion, and belonging (DEIB) …

Changing The Narrative: Developing Evidence-Based, Communication Strategies To Address Health Disparities Of Black Women In The United States, Emmerline Francesca Nelson-Rogers

Doctoral Dissertations and Projects

Black women experience health issues at disparate rates when compared to their racial counterparts. Although these health disparities can be linked to health behaviors, they are deeply rooted in historic, racial systems that govern our lives today. More often than not, changes in health behaviors are at the forefront of addressing these health disparities rather than historical health trends of Black women in the U.S. This study aims to discuss why the change needed is a change in the narrative for why these health disparities exist and persist as well as a change in narrative about the role Black women …

Proactive Pastoral Counseling: A Christlike Integrative Therapeutic For Creating Christian Intrapersonal Formation In Believers At First Baptist Church Of Harmony, Me, Yaron I. Kohen

Doctoral Dissertations and Projects

This action research project introduces Proactive Pastoral Counseling (PPC) as a Christian Integrative Therapeutic (CIT). PPC, combined with its counterpart, Christian Intrapersonal Formation (CIF), offers a proactive pastoral counseling approach to assist others in coping with intrapersonal conflict while guiding them toward Christian intrapersonal formation. The impetus behind the study addresses the need for pastoral counseling with members of First Baptist Church (FBC) in Harmony, ME. Chapter One lays out the history, background, and beliefs of FBC and the Maine culture dating back to the late 1700s. Chapter Two addresses the nature of pastoral counseling, its tenets, and applications described …

Beyond The Crown: A Qualitative Research Study On Pageant Women And The Looking-Glass Self, Laurel R. Stiekes

Masters Theses

Pageantry has existed in society for hundreds of years and is still prevalent within society today. Pageant contestants voluntarily compete in systems to hear what judges have to say about their intellect, talent, and poise. However, the opinions of the judges seem to not be the true influential voice in a pageant queen’s life. Previous research has reported that it is the people closest to us that have the most positive or devastating impact on the way we view ourselves. The question this study sought to answer was, “How have the opinions of others had an impact on the self-image …

Development And Evaluation Of A Teamstepps® Program Among Cardiac Procedural Unit Staff In A Mid-Atlantic Community Hospital To Improve Teamwork And Patient Safety, Dawn K. Mutchko

Dissertations

Communication and teamwork between members of the non-provider patient care team in the cardiac procedural unit were observed to be unbalanced and at times ineffective. Team members additionally expressed concerns regarding efficiency and accuracy in patient handoff, specifically between units. The goal of this study was to improve teamwork and communication among the staff of the cardiac catheterization and electrophysiology lab. Participation in this initial, single-unit phase would include the non-physician staff of that unit.

Salvation May Just Be A Click Away: A Case Study In The Impact Of New Media Communications In The Evangelical Church In The Bible Belt, Robert Montgomery Peerson

Doctoral Dissertations and Projects

This was an exploratory qualitative case study into the usage of new media in the evangelical church within the context of the Bible Belt region of the United States. The problem with the current status of new media communications within the evangelical church is that some churches seem to struggle with using these mediums successfully. The purpose of this study was to gather information on how churches are using new media communications in their environment and equip churches with greater knowledge and tools on how to leverage new media communications to grow the Kingdom. This study features three main research …

Oncology Patients’ Willingness To Report Their Medication Safety Concerns From Home: A Qualitative Study, Deema Bunni, Grace Walters, Misun Hwang, Katie Gahn, Heidi Mason, Milisa Manojlovich, Yang Gong, Yun Jiang

Faculty, Staff and Student Publications

Purpose: Oncology patients often struggle to manage their medications and related adverse events during transitions of care. They are expected to take an active role in self-monitoring and timely reporting of their medication safety events or concerns to clinicians. The purpose of this study was to explore the factors influencing oncology patients' willingness to report adverse events or concerns related to their medication after their transitions back home.

Methods: A qualitative interview study was conducted with adult patients with breast, prostate, lung, or colorectal cancer who experienced care transitions within the previous year. A semi-structured interview guide was developed to …

Impact Of A Feedback Strategy In A Series Of Communication-Focused Patient Care Simulations, Hindu Rao, Richard Beuttler, Madeline Dintzner, Reza Taheri, Albert Bach, Neeloufar Fakourfar

Pharmacy Faculty Articles and Research

Introduction

Patient care simulations (PCS) and objective structured clinical examinations (OSCE) allow pharmacy students to practice communication. Feedback can help improve communication, but the impact over time is not well understood.

Objective

This study investigated the impact of a feedback strategy on pharmacy students' communication skills over three PCS. It also evaluated the alignment between students' self-scoring and faculty scoring.

Methods

Pharmacy students participated in three sessions (PCS1, OSCE, and PCS3) that were focused on the affective domain. Individualized numerical and narrative feedback was provided to students on their performance after PCS1. Students' communication was scored by faculty graders out …

“But Because We Are Christian”: The Exploration Of Communication Frames And Identity Negotiation Among African Immigrants And Black Americans In A Multicultural Church, Hawa Diakite

Masters Theses, 2020-current

This qualitative thesis examines identity negotiation and communication frames used among African immigrants and Black Americans who attend a multicultural church. Exploring the intersection of identity, race, and faith among African immigrants and Black Americans is valuable towards understanding the dynamics of their relationship in the context of Christian communities in the United States. As African Christian immigrants navigate the complexities of racial realities in the United States, their faith can serve as a safe place that shapes their sense of self and community belonging. Similarly, many Black Americans historically have drawn upon their Christian faith as a place of …

Unpacking My Dreadlocks: My Hair Matters Depending On Where I Go, Tia Jones

Masters Theses, 2020-current

Deliberation of the natural hair movement continues to be an evolving and ever-changing series of expressions and identity. Black folks represent and make sense of their hair by maintaining the standard to upkeep hair textures, sizes, styles, shapes, and colors, to develop social markers about their race, ethnicity, religion, gender, and age. In this way, hair serves as an integral part of one’s identity, especially providing an opportunity to embrace one’s culture while promoting self-expression. This study seeks to answer the overarching question: “How is Black hair, specifically dreadlocks, portrayed to a non-West-Indian society and what is its connection to …

Parents And Health Care Teams Perceptions Of Communication In Neonatal Intensive Care Unit, Marjan Mardani, Haydeh Heidari

The Qualitative Report

Parents experience a lot of stress in the neonatal intensive care unit (NICU). Then effective communication between parents and members of the care team is an essential component of improving the quality of care. The present study was conducted by qualitative exploratory research method for explaining parents and health care teams' perceptions of communication in NICU. We selected 39 participants by purposive sampling. We collected data through in-depth semi-structured, face-to-face interviews. The transcripts were analysed using the conventional content analysis approach. Three themes were obtained by analyzing the data included, the nature of communication, the theme of factors affecting successful …

De La Escuela Al Hogar: Centering Latine And Hispanic Student Perspectives On Caregiver Involvement In The Well-Being Promotion Program, Nicole G. Pacateque Rodriguez

USF Tampa Graduate Theses and Dissertations

Latine students often face systemic barriers to accessing appropriate mental health support, highlighting the importance of culturally responsive school-based interventions to address mental health disparities (Gonzalez et al., 2022; Jackson, 2021). Although many interventions incorporate caregiver involvement, limited research has explored how Latine youth experience and make meaning of caregiver engagement in school-based mental health programs (Hansen et al., 2021; Wildmon et al., 2024). This mixed-methods study centers Latine student voices by examining how Latine students experienced and interpreted caregiver engagement in the Well-Being Promotion Program (WBPP), a school-based positive psychology intervention implemented during the 2023–2024 school year across six …

The Impact Of The Covid-19 Mask Mandate On Effective Communication Between Healthcare Providers And Deaf/Hoh Patients, Antonia J. Conti, Alexa Gingerich

Rowan-Virtua Research Day

During the peak of the COVID-19 pandemic, many countries mandated the use of facial masks in public environments, especially in healthcare settings.[3] While this was beneficial in reducing the spread of the coronavirus disease, it created many challenges for the deaf/HoH community.[4] In particular, it limited effective communication between healthcare providers and deaf/HoH patients. It was found that masks limit word recognition for both deaf/HoH and non-deaf/HoH individuals. Additionally, both surgical and N95 masks hinder word recognition for deaf/HoH individuals and significantly impact communication during medical appointments.

A Delphi Study Of The Characteristics Of School Counselor Leaders Who Have Overcome Adversity, Anita Shirley

Dissertations

Purpose: This Delphi study aimed to identify essential qualities school counselor leaders need to navigate role confusion, drawing from Maxwell’s (2021) Leading in Tough Times strategies. The Delphi panel identified the following strategies: connecting their roles to the organization’s vision or big picture, promoting their roles through organizational teamwork, and making good choices or strategic organizational decisions which would assist them in meeting and exceeding their professional school counseling standards.

Methodology: A mixed methods Delphi multivariable research design was utilized to collect both qualitative and quantitative data. This approach aimed to gather consensus from 20 current or former school counselors …

Incorporating Music Into Pediatric Occupational Therapy, Abby Kays

Occupational Therapy Capstone Presentations

Music in therapy research currently focuses on the role of music therapy in children with behaviors, mood, and social/communication difficulties. However, limited research exists on the role of music in occupational therapy. The purpose of the capstone project was to use music-focused occupation-based interventions with children to improve social/communication skills, mood, and behaviors at a pediatric outpatient clinic. A literature review was completed on the objectives listed above to determine the need of the project. The theoretical foundation of the project is the Ecology of Human Performance Model, focusing on the unique contexts of each child. Music was used in …

Political Orientation And Its Effect On Engagement And Perception Of The Arts, Parker Robert Mckenzie

Communication Studies

Utilizing the Symbolic Interactionism Theory (Gusfield, 2011), this study explored the relationship between political orientation and one’s engagement with and perception of art forms. The study utilized qualitative methods analysis to analyze similarities between participant responses. Findings from participants revealed the following themes: engagement with history leading to a more profound understanding of art, art causing real-life inspiration, and engagement with art leads to the formation of sub-cultures. Additionally, interviews revealed that people choose not to engage with certain art based on political orientation, people who consider themselves to be “spiritual” engaged with art differently, and many people’s perception of …

Bridging Perspectives Through Dialogic Exchanges: Intercultural Communication In Disability Support Services, Danielle Jerolds

Research Papers

This research report delves into the complexities of the disabled student body accessing accommodations and seeking needs to be met specifically pertaining to disability support services (DSS) as a campus resource. It employs fictional dialogues and composite characters to vividly illustrate the interactions between students, parents, and DSS staff, highlighting the challenges in communication and accommodation. An intercultural communication perspective is used to pave the way to think about difference, specifically how it pertains to disability as an identity categorization. The paper contrasts the social and medical models of disability, emphasizing the need for a nuanced understanding of these perspectives. …

The Water That Will Be: A Qualitative Look Into The Effects Of Visual Imagery On Participation In Water Conservation Initiatives, Shane Martin White

Graduate Theses and Dissertations

This dissertation explored the role of visual imagery in water conservation initiatives, focusing on its impact on public understanding, emotional connection, and willingness to participate. Drawing from the Theory of Planned Behavior and Affective Disposition Theory, the study investigated how art interventions can enhance comprehension and engagement with water conservation easements. Utilizing qualitative methods, including interviews, focus groups and PhotoVoice, data was collected from stakeholders in the Illinois River Watershed region. The research examined current levels of understanding regarding conservation easements, evaluated the effectiveness of visual imagery interventions in enhancing public awareness, and identified the potential for collaborative approaches between …

Funding Mechanisms For School Aged Children Who Qualify For Augmentative And Alternative Communication Devices, Hailey Johnson

Senior Honors Projects

Augmentative and alternative communication (AAC) devices are used by individuals of all developmental ages who have difficulties with speech. Those who qualify to use an AAC device are able to practice independence, communicate their needs, and are able to engage in more opportunities where conversation with spoken communication is necessary. This comprehensive review of AAC within the school-aged population provides a detailed look at their overall use within the public school setting, and the funding mechanisms available to users and their families for these expensive devices. Interviews with a Speech and Language Pathologist, and a parent of a child with …

A Rhetorical-Sociological Understanding Of Emotion, Amy Boone

All Dissertations

This project presents a rhetorical-sociological understanding of emotion while foregrounding the place and role of language. Born from Sara Ahmed’s work in The Cultural Politics of Emotion, it presents a simplified equation (contact + orientation = emotion) as both a prescriptive and descriptive formula for making sense of human emotional experience. Starting with an exploration of the difficult-to-understand affect system, this dissertation identifies both rhetoric and affect as energies which cannot be understood apart from their traces, the things they move, produce, and become. As a way to get at these often-invisible forces, two trace studies are conducted which explore …

Organizational Cultural Entrenchment: Exploring Cultural Antecedents Of Actively Destructive Employee Behaviors As A Manifestation Of Voice In Mergers And Acquisitions, Keith Dellano Holloway

Theses and Dissertations

Mergers and acquisitions are frequently leveraged as a vehicle for company growth. However, many of these transactions fail to yield a positive result and often cause a net loss of shareholder value.

There are many interrelated factors at work within a merger or acquisition. Structure, leadership, finances, strategic fit, market, and price are just a few variables to consider. However, the factor of culture, and the failure of cultural integration, has surfaced in literature as a significant contributor to losses within mergers and acquisitions.

This study built on the work of Harris, Hirschman, Kotter, and Schlesinger and examined the deleterious …

Developing Communication Skills In Preschool Children, Michelle Ayala

Capstone Projects and Master's Theses

The language and communication development of a preschooler was the main topic of this capstone project. To help and get children ready for kindergarten, these abilities are necessary. It has been shown that preschoolers who have difficulty developing their communication skills will probably face difficulties as they move through their education.

An Educational Toolkit For Addressing Women’S Sexual Health And Activity: Preparation For Occupational Therapists, Brittan Wright

UNLV Theses, Dissertations, Professional Papers, and Capstones

Despite being an activity of daily living within the scope of Occupational Therapy, issues and concerns related to sexual health are infrequently addressed within practice. This gap is especially prevalent as it relates to women's sexual health and sexual activity specifically. This capstone project evaluated Occupational Therapists' level of knowledge and comfort when discussing sexual activity and women's sexual health. It measured the effectiveness of creating an online educational toolkit to increase knowledge and confidence. The project used a quality improvement approach with pre-and post-test surveys to determine the effectiveness of the educational toolkit to enhance knowledge and confidence in …

Engaging For A Cause: How Nonprofits Can Leverage Theory To Maximize Video Engagement On Instagram., Aiko A. A. A. Jones

Electronic Theses and Dissertations

Video is the second-richest form of media, conveying both verbal and nonverbal cues to viewers (Hasim et al., 2020). When coupled with the accessibility of social media, videos can spark consumer interest and convert neutral parties to brand-supporters (Alamäki et al., 2019; Tseng & Wei, 2020). This study aimed to investigate the effects of using Aristotle’s persuasive appeals, Berger’s STEPPS, and Monroe’s Motivated Sequence on the success of nonprofit organizations’ social media videos, measured in engagement metrics (likes and comments). Through a content analysis of 50 videos posted to Instagram by randomly selected nonprofit organizations, this study found that pathos …

End-Of-Life Patient Communication: Exploring Comfort, Communication And Education Of Healthcare Professionals For End-Of-Life Care, Madison Gremillion

Undergraduate Honors Theses

Historically, the medical field has viewed death and dying as incurable ‘medical failures,’ and as a result, many healthcare professionals have difficulties when facing a patient who is dying or at the end of their life. These individuals will use avoidant behavior to avoid end-of-life (EOL) patients or can have difficulty providing essential aspects of care including communication, that contribute to building a strong relationship between the healthcare provider and patient. For the healthcare professional (HCP), this can stem from anxiety related to thoughts of death and a lack of educational support or experience. The study of death is where …

A Study Of Leadership's Role In Building Relationships Among Virtual Team Members, Danna V. Smith

Doctoral Dissertations and Projects

This research study focused on leadership's role in building relationships among virtual team members. A qualitative case study, the research focused on organizations in the medical device industry within the Charlotte Metropolitan region of North Carolina. The research was formed using 15 open ended questions in an interview of 20 leaders of virtual teams. Each leader was interviewed individually and allowed to elaborate on their answers to help the researcher to thoroughly understand the approach used to help the relationships form among their virtual team members. During the interview, the discussion between the researcher and the leader being interviewed covered …

Communication Of Mental Health Diversity To The Early Childhood Age Group: “The Adventures Of Anxious Anderson, Distracted Daniel, And Organized Olive”, Jessica Gower

Honors Projects

In this project, I aim to explore various aspects of communication, cognitive ability, and mental health diversity in early child development. The three research questions guiding this project are: What cognitive and language abilities do children in the early childhood stage of development have? What are the most effective strategies for communicating information about mental health disorders to children ages 4 to 7 through storytelling? And lastly, how do anxiety, attention-deficit/ hyperactivity disorder (ADHD), and obsessive-compulsive disorder (OCD) manifest, particularly in children? The storybook's purpose is to create a sense of empathy and understanding of mental health diversity in children …