Digital Commons Network^™

Was That In An Email? An Electronic Tool To Improve Nursing Communication Satisfaction, Jennifer A. Morgan

Doctor of Nursing Practice (DNP) Practice Innovation Projects

Background: Nursing communication satisfaction impacts engagement and turnover as well as patient care which affects organizational profits. Although direct care nurses report dissatisfaction with nurse manager communication methods, organizations and nurse managers do not utilize best practice strategies. In addition, there is a lack of high-quality implementation studies of best practice communication methods, specifically on obstetrics units, to assist managers in improving communication methods. Methods: An electronic communication tool was implemented on an inpatient obstetrics unit at a large tertiary hospital in the Upper Midwest. The tool was accessible on all unit computers on the SharePoint site. The project leader …

Communication Of Professional Readiness In Dietetics And Human Nutrition Undergraduates: A Pilot Study, Heather Norman-Burgdolf, Emily M. Dewitt, Nathan L. Vanderford, Julie Plasencia

Dietetics and Human Nutrition Faculty Publications

Learning experiences within the dietetics and human nutrition undergraduate curricula develop knowledge and skills pertinent to student career goals. Core competency requirements are extensively assessed in these programs, yet the communication of transferable skills gained and student professional readiness are rarely examined. The purpose of this study was to evaluate undergraduate students' perceived professional readiness following six professional development workshops on transferable skills and career preparedness communicated through resumes and personal statements. In this pilot study, twelve upper-level dietetics and human nutrition students self-assessed their resumes and personal statements with rubrics and completed surveys before and after the intervention. Following …

Narrative Of The Wild: An Autoethnographic Exploration Of Protected Areas Within The United States Of America, Isaac S. Reimer

Master's Theses and Doctoral Dissertations

As conditions for the global environment continue to degrade and the climate crisis deepens, wilderness and protected areas (PAs) serve as a bulwark for sustainability goals. As much of the protections and strengths of PAs stem from the public’s opinion of them, this research seeks to further understand the communicative underpinnings of PAs. Utilizing autoethnography and applying it to a rhetorical framework, this study explores the constitutive qualities narrative in conjunction with the wilderness can possess. The results offer suggestions for future communication scholars and advocates to employ while discussing and communicating about the wilderness.

Strategies Small Business Leaders Use To Improve Employee Engagement, Jennifer A. Boyd

Walden Dissertations and Doctoral Studies

When employees are disengaged, owners of small businesses face decreased employee productivity, which affects profitability. Owners of small businesses may reduce the profits lost annually by implementing strategies to improve employee engagement. Grounded in the social exchange theory, the purpose of this qualitative multiple case study was to explore strategies that 3 small business owners in Virginia used to improve employee engagement. The participants selected successfully implemented strategies to improve employee engagement. Data were collected using semistructured interviews via Zoom audio, employee handbooks, and documents obtained from the small businesses' websites. The 3 themes that emerged from the thematic analysis …

Parental Perceptions Of Family Communication Within The Context Of Modern Technology, Litermin Joseph

Walden Dissertations and Doctoral Studies

The increasing dependence or reliance on the usage of technology to connect with each other is influencing family communication today. Face-to-face family communication is becoming more and more devalued. Considering the value of family communication, parents should play the most important role of sustaining it to enhance family relationship. Using the family systems theory as a foundation, the purpose of this generic qualitative study was to understand parental experiences concerning family communication within the context of modern technology. This study used purposeful sampling and semi-structured interviews from 7 U.S. citizens, men and women aged 30-55, from St Lucie County, Florida. …

Information, Politics And Government Communication : Discourse Analyses Of The U.S. Environmental Protection Agency On Twitter, Nicolau Depaula

Legacy Theses & Dissertations (2009 - 2024)

Government communication is an important activity for society, during times of calm and times of crises. Moreover, social media have become widespread information and communication technologies for government agencies around the world. In the U.S. federal government alone, there are thousands of accounts on various platforms broadcasting multiple messages a day. However, there seems to be few analyses of government discourse on social media. Although content analyses of the posts of various types of government agencies around the world abound, the categories are narrow to specific events or are agnostic about details of semantics and language structure. In this study …

Does Common-Sense Communication And The Interpersonal Relationship Predict Oral Health Self-Management?, Kieran J. Maestro

Legacy Theses & Dissertations (2009 - 2024)

This study sought to understand how patients’ perceptions of the nature and manner of communication with dental health professionals may impact their health self-management quality and habits in the context of preventable illness. Specifically, this study investigated the distinct and overlapping impacts of (a) communication based in the Common Sense Self-Regulation Model (CSM; Leventhal et al., 1980), and (b) the interpersonal relationship between the patient and the dental health professional provider on patients’ oral hygiene quality and habits. It was hypothesized that the interpersonal relationship would positively moderate a positive relation between CSM-based communication and patients' oral health self-management and …

Understanding The Importance And Impact Of Technology In An Accounting Setting: Work Outcomes And Relationships With Clients, Megan Elwell

Honors Theses and Capstones

This study explores how technology positively or negatively impacts the accounting profession, and specifically, the impact on work outcomes (i.e. the effectiveness and efficiency of work) and relationships with clients. Three types of technology tools were featured in this study: Accounting and Analytics, Robotic Process Automation, and Communication Technology Tools and Platforms. Our research questions were (1) How much do technology tools improve the efficiency and effectiveness of the accountant? and (2) How much do technology tools affect the relationship with clients? After surveying professionals in the accounting field, we concluded that accountants believe that Communication softwares improve their efficiency …

Building Change Agility Within Teams, Tiffany N. Bersos

Theses and Dissertations

Change is necessary for an organization to be successful. However, poorly executed change, with ill-equipped leaders and unprepared teams, often result in failed efforts. Leaders can have a direct impact on their team's change agility and successful change initiatives. This study looked at team leaders and individual contributors across a variety of industries and explored ways that team leaders can build change agility. This study addressed three research questions: how participants defined the role of a leader, what individuals observed about themselves when at their best during a change, and what practices they believed would aid in building change agility …

“Rape Is A Four-Letter Word”: Psychosis, Sexual Assault, And Abortion In The 2012 Election, Sarah Stone Watt

All Faculty Open Access Publications

Republican candidates made headlines during the 2012 election for their offensive statements regarding rape when defending a comprehensive ban on abortion. Using Lacan’s theory of psychosis, this article exposes unconscious rhetorical structures that may have contributed to the repetition of those gaffes even after the Party advised all comments, during and after candidates’ attempts to retract their inaccurate statements, was the result of a foreclosure in the minds of some candidates. The discursive structure of their comments provides evidence that some candidates were unable to reconcile white patriarchal subjectivity with the inability to protect against rape.

Apart Yet Still Together: An Interpretative Phenomenological Analysis Of How Coparents Navigate Conflict Post-Divorce, Rebecca Anderson

Department of Conflict Resolution Studies Theses and Dissertations

This study explored the experiences of parents choosing to coparent after divorce in an effort to understand the challenges and conflicts they encountered and how they managed those conflicts. The qualitative study included the experiences of 18 individuals, 9 mothers and 9 fathers through semi-structured interviews. Participants ranged in age from 31 to 52 years old. While all shared custody, they varied in custody arrangements. The number of years divorced ranged from one year to fifteen years. Parents had anywhere from one to four children between them. At the time of the divorce, children ranged in age from seven months …

Communicating Punishment, Marah Stith Mcleod

Journal Articles

Does it matter whether convicted offenders understand why they are being punished? In the death penalty context, the Supreme Court has said yes; a prisoner who cannot understand the state's reasons for imposing a death sentence may not be executed. Outside of capital punishment, the answer is still open. This Article begins to fill that gap, focusing on why and how states should help all offenders make sense of their sanctions, whether imposed for retribution, for deterrence, for incapacitation, or for rehabilitation.

Judges today sometimes try to explain sentences to criminal offenders so that they know the purposes of their …

Confronting Students’ Personal And Interpersonal Communication Anxieties And Needs Through Constitutive, Experiential Communication Pedagogy, Lawrence R. Frey, Emily Loker

Journal of Communication Pedagogy

Today’s college students are experiencing unprecedented high levels of anxiety, resulting in devastating effects. This essay challenges communication educators to respond directly to this significant issue by employing an experiential pedagogy that offers students constitutive opportunities to initiate, experiment with, and receive feedback about new communicative behaviors that will enable them to interact well and achieve positive outcomes in high anxiety-inducing interactions. The essay explicates how that constitutive, experiential pedagogy informs the course “Communication and Human Relations,” enabling students to acquire communication competencies to reduce their anxiety about and to manage effectively their personal and interpersonal communication difficulties.

Strategies For Increasing Workforce Engagement, Joanne White Hayes

Walden Dissertations and Doctoral Studies

The existence of disengaged employees can reduce productivity and increase organizations’ costs. Engaged employees are vital to many organizations and the success of organizational leaders. Grounded in Herzberg's two factor theory, the purpose of this qualitative single case study was to explore strategies managers used to increase employee engagement in the nonprofit industry. Participants were 3 managers in South Carolina who successfully implemented strategies to increase employee engagement. Data were collected from semistructured interviews and a review of company documents. Data were analyzed using Yin’s 5-step method of analysis, and 3 themes emerged: providing clear and concise communication, recognition and …

Post-Tonal Postcards: Communicating Analysis And Reflection Through Prose Writing, Angela Ripley

Journal of Music Theory Pedagogy

Postcard assignments provide a concise alternative to the traditional analysis paper. In this article, I outline a series of four postcard assignments developed for an undergraduate post-tonal theory course, discuss connections to the Scholarship of Teaching and Learning (particularly to Self-Determination Theory), and examine student responses and pedagogical benefits. Synthesizing analysis and reflection, each postcard includes a 300- to 500-word essay as its message and a single page of annotated musical examples as its picture. Students analyze complete compositions through the lenses of specific themes; for example, students discuss pentatonic collections and pitch centricity in Debussy’s “La fille aux cheveux …

Qualitative Analysis Of Occupational Therapists’ Reflective Notes On Practicing Their Skills In Building And Maintaining Therapeutic Relationships, Farzaneh Yazdani, Amy Stringer, Laya Nobakht, Tore Bonsaksen, Kellie Tune

Journal of Occupational Therapy Education

Previous research has shown that occupational therapists have increased their self-efficacy for using self intentionally in therapeutic encounters. However, experiences related to such changes have not yet been explored. The authors developed a therapeutic use-of-self training workshop to support the confidence and competence of practicing occupational therapists in using the Intentional Relationship Model and possibly enhancing their self-efficacy for therapeutic use-of-self. The purpose of the study was to explore the experiences of practicing occupational therapists in transferring learning from a training workshop focused on the therapeutic use-of-self into real world practice. Thirteen occupational therapists participated in the workshop and subsequently …

Communication Strategies Used To Improve Employee Performance In A Diverse Workforce, Dr. Sharine Denise Daniel

Walden Dissertations and Doctoral Studies

Ineffective communication strategies can negatively affect employee performance in a diverse workforce, which may hinder business growth. Top-level managers in the telecommunication sector who struggle to improve employee performance are at high risk of their businesses failing. Grounded in organizational information theory, the purpose of this qualitative multiple case study was to explore the communication strategies top-level managers in the communication sector use to improve employee performance in a diverse workforce. The participants were 5 top-level managers in 2 telecommunication companies in St. Maarten, who effectively used communication strategies to improve employee performance in a diverse workforce. Sources for data …

Evaluating The Impact Of Marriage Renewal Workshop On Marital Satisfaction, Communication, Conflict Management, And Forgiveness: A Quantitative And Qualitative Analysis, Hien T. Kim Nguyen

Dissertations

The objectives of this study were to examine the impact of the Marriage Renewal Workshop (MRW) program for relationship satisfaction, communication skills, conflict resolution skills and levels of forgiveness among Vietnamese American married couple participants and their perceptions of the program's impact regarding these outcome variables. This evaluation mixed-method study employed a group of 64 participants who participated in before, after (using 4 closed-ended and open-ended questions) and six-week follow-up surveys and a group of 11 program participants who volunteered for in-depth interviews. Quantitative data were examined by using the Wilcoxon Signed Rank Test and Mann-Whitney U Test, whereas qualitative …

Utilizing Relational Dialectics Theory To Identify Dominant And Marginalized Discourses In Women's Miscarriage Podcast Stories, Cherinicole Lardino

All Student Theses and Dissertations

This study examined the discourses of miscarriages from the podcast narratives of women who have experienced miscarriage by utilizing Relational Dialectic Theory (RDT). The process of contrapuntal analysis identified the discourse of silence as the dominant miscarriage discourse in which the marginalized miscarriage discourse of silence as the dominant miscarriage discourse in which the marginalized miscarriage discourses of open and honest and fear and anxiety were counterpoint to. There were four interrelated themes of shame, lack of supportive and encouraging messages, lack of readily available information, and a communicated feeling that their circumstances could be worse that revealed the silence …

'Take 10 To Talk About It': Use Of A Scripted, Post-Event Debriefing Tool In A Neonatal Intensive Care Unit, Anastasi Gougoulis, Rory Trawber, Kathryn Hird, Greg Sweetman

Medical Papers and Journal Articles

Aim: This study assessed the impact of a scripted, post-event debriefing tool in identifying logistical, procedural, personnel and performance obstacles and successes in a clinical setting. It was predicted that the debriefing tool would highlight the importance of routine debriefing following challenging clinical events.

Method: The study was conducted in a 22 bed Neonatal Intensive Care Unit at a tertiary hospital and involved all staff members in the perinatal service. The debriefing tool, a two-page form providing a structured, scripted approach, was used at the earliest opportunity after acute clinical deteriorations, emergency caesarean sections and any other critical events as …

A Study On The Visual And Verbal Languages Of Typography, Ellyn E. Duncan

College of Graduate Studies: Theses & Dissertations

It takes a person 0.05 seconds to form a first impression of something new. While first impressions are quick and surface level, they are generally important in the lasting impression developed by the individual. I believe graphic designers have the ability to manipulate the first impression of their work by using the different languages of typography to command the attention of an audience and direct a planned impression. Through the testing and research of this thesis study, I aim to provide examples of how people share common responses and interpretations of visual elements and show that the visual and verbal …

A Randomized Control Trial Of Intensive Aphasia Therapy After Acute Stroke: The Very Early Rehabilitation For Speech (Verse) Study, Erin Godecke, Elizabeth Armstrong, Tapan Rai, Natalie Ciccone, Miranda L. Rose, Sandy Middleton, Anne Whitworth, Audrey Holland, Fiona Ellery, Graeme J. Hankey, Dominic A. Cadilhac, Julie Bernhardt, Verse Collaborative Group

Research outputs 2014 to 2021

Background

Effectiveness of early intensive aphasia rehabilitation after stroke is unknown. The Very Early Rehabilitation for SpEech trial (VERSE) aimed to determine whether intensive aphasia therapy, beginning within 14 days after stroke, improved communication recovery compared to usual care.

Methods

Prospective, randomized, single-blinded trial conducted at 17 acute-care hospitals across Australia/New Zealand from 2014 to 2018. Participants with aphasia following acute stroke were randomized to receive usual care (direct usual care aphasia therapy), or one of two higher intensity regimens (20 sessions of either non-prescribed (usual care-plus or prescribed (VERSE) direct aphasia therapy). The primary outcome was improvement of communication …

Conflict In Communication: Evaluating Potential Predictors For Pro-Social Communication Outcomes, Paul Javier Villa

University of the Pacific Theses and Dissertations

The importance of communication in every aspect of our lives cannot be understated, in many ways it is the foundation upon which society rests. As a result of communication being ubiquitous in nature, it becomes inevitable that at some point conflict will occur as competing ideas, world views, or beliefs are exchanged. This inevitability, therefore, necessitates researchers make attempts to better understand the role conflict tendencies can play in influencing communication variables that are generally understood to be pro-social. The researcher administered a questionnaire to 226 college students from one private university and three community colleges on the west coast …

Investigating Communicative Dissonance Within Relationships Of Adults With Asperger’S Syndrome (Asd Level 1), Bronwyn Maree Wilson

Theses: Doctorates and Masters

The key features of Autism Spectrum Conditions (ASC) include marked and lifelong impairments in social interaction. Social interaction is a fundamental component of relationships. Despite the momentum of worldwide research on ASC, there is insufficient empirical study on adults with ASC and their relationships. Therefore, numerous myths, misunderstandings and confusion exist, especially in the area of adults with ASC, and autism-based impacts on the adults with ASC themselves, their relationships, and on the people who are in relationship with them.

Relationships that involve people with an ASC are often described as neurodiverse. Neurodiverse relationships that include one person with an …

Supporting Safety Culture In Academia: Giving A Voice To Faculty, Emily K. Faulconer, Chelsea A. Lenoble

Publications

In the words of Sir Winston Churchill, “The difference between mere management and true leadership is communication.” Department leaders have a vital role to play at all institutional levels when it comes to achieving an optimal safety culture that promotes safety voice behavior.

At the university level, this role is to help the university develop a solid foundation that will support a strong safety culture. At this level, it can be a challenge to mobilize and sustain the necessary resources to effectively develop and communicate a clear, consistent message that is aligned with implicit and explicit reward structures.

A Look At Vision: Perspectives Throughout The Organizational Hierarchy Of The Christian University Context, William Kyle Brantley

Electronic Theses and Dissertations

Research supports vision as a central tenet to leadership. Just as important as the content of vision is how it is communicated. However, once a vision is cast, far less is known about how it is communicated throughout the organization and how it influences members throughout the organizational hierarchy. For faith-based organizations like Christian colleges and universities, vision is particularly important as it serves to steer the institution toward a greater realization of its faith-based identity. This study contributes to the empirical research on vision, its communication, and its effect, as both the nature and impact of vision communication within …

How Adolescents Use Text Messaging Through Their High School Years, Samuel E. Ehrenreich, Kurt J. Beron, Kaitlyn Burnell, Diana J. Meter, Marion K. Underwood

Human Development and Family Studies Faculty Publications

Co‐construction theory suggests adolescents use digital communication to address developmental challenges. For a sample of 214 ethnically diverse adolescents, this research used direct observation to investigate the frequency, content, and timing of texting with parents, peers, and romantic partners through grades 9–12. Analyses showed that texting frequency follows a curvilinear trajectory, peaking in eleventh grade. Adolescents discussed a range of topics, predominantly with peers. Communication with parents was less frequent, but consistent over time. Approximately 45‐65% of adolescents communicated with romantic partners, texting heavily and about topics similar to those discussed with peers. Texting may help adolescents navigate key developmental …

Rival Brands’ Response Strategies To Mitigate The Negative Spillover Effects During A Brand Crisis, Jan-Juba Y. Arway

Theses - ALL

Effectively managing a crisis is highly essential to any company to protect or restore its reputation, including consumer faith and loyalty to the brand, after the crisis has occurred, especially to competing brands. It is also essential that the rival brand approaches the situation with the correct response strategy (Veil, Dillingham, & Sloan, 2016). Extending Rohem and Tybout's (2016) research about the Negative Spillover Effect (NSE), this study’s purpose is to examine the effective communication strategy a rival brand can employ to lessen and or prevent negative spillover from competing brand scandal and or crisis. Furthermore, exploring differentiation and bolstering …

How Responsiveness From A Communication Partner Affects Story Retell In Aphasia: Quantitative And Qualitative Findings, Tyson G. Harmon, Adam Jacks, Katarina L. Haley, Antoine Bailliard

Faculty Publications

Purpose: Because people with aphasia frequently interact with partners who are unresponsive to their communicative attempts, we investigated how partner responsiveness affects quantitative measures of spoken language and subjective reactions during story retell.

Method: A quantitative and a qualitative study were conducted. In study 1, participants with aphasia and controls retold short stories to a communication partner who indicated interest through supportive backchannel responses (responsive) and another who indicated disinterest through unsupportive backchannel responses (unresponsive). Story retell accuracy, delivery speed, and ratings of psychological stress were measured and compared. In study 2, participants completed semi-structured interviews about their story retell …

Barriers And Opportunities For Concussion Communication And Management In Youth Sports: A Qualitative Study, Kelly Sarmiento, Zoe Donnell, Elizabeth Bell, Rosanne Hoffman

Journal of Athlete Development and Experience

To identify opportunities to improve coach-athlete communication, this study examined young athletes’ perceptions and concerns about concussion, as well as their information needs. A qualitative data collection approach, based on the grounded theory methodology, was utilized. Six virtual focus groups were conducted with 17 male and female athletes’ ages 12 to 18 years. Results indicated that athletes were concerned about the potential long-term effects of a concussion. Athletes described multiple barriers that interfere with concussion reporting, including: being unfamiliar with concussion signs and symptoms, perceived pressure from teammates, concerns of interference that concussion reporting can have on gameplay, and a …