Digital Commons Network^™

Cultural Intelligence, Megan Paul

Umbrella Summaries

What is cultural intelligence?

Cultural intelligence (CQ) is “a person’s adaptation to new cultural settings and capability to deal effectively with other people with whom the person does not share a common cultural background and understanding” (Earley & Ang, 2003, p. 34). Note that this is about general capabilities that cut across different cultures, rather than effectiveness in a specific culture (Ang et al., 2015). Though this definition sounds like it includes all types of intercultural interactions, the focus is a bit more limited—work settings and situations that involve differences in race, ethnicity, and nationality, either within or across countries. …

Abusive Supervision, Megan Paul

Umbrella Summaries

What is abusive supervision?

Abusive supervision refers to “subordinates' perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact” (Tepper, 2000, p. 178). Abusive supervision is most commonly measured using 15 items that describe abusive behaviors, and subordinates rate the frequency with which the supervisor engages in each behavior. Examples include “Ridicules me,” “Puts me down in front of others,” “Blames me to save himself/herself embarrassment,” and “Breaks promises he/she makes” (Tepper, 2000). Thus, subordinates do not judge whether they feel abused or consider their supervisors’ behavior abusive; they …

Generations In The Workplace, Stephanie Weddington

Umbrella Summaries

What is a generation?

A generation is defined as “a group of individuals, who are roughly the same age, and who experience and are influenced by the same set of significant historical events during key developmental periods in their lives, typically late childhood, adolescence, and early adulthood. Further, these differences are not attributable solely to an individual’s age but rather to the common influence of shared experiences on the cohort” (Costanza et al., 2012, p. 377). There is general agreement on the labeling of generations (i.e., Silent, Baby Boomer, Generation X, Millennial, Generation Z); however, the date ranges used to …

Video Feedback, Megan Paul

Umbrella Summaries

What is video feedback?

Video feedback refers here to a training method that involves giving learners feedback on their skills using a video recording of their behavior in a real or simulated environment. Though video feedback is used in a variety of settings (e.g., athletic, parenting, or surgical training), the focus here is on skill development among professionals that engage in interpersonal interactions (e.g., teachers, social workers, nurses; Fukkink et al., 2011). Targeted skills may be broad (e.g., empathy, nervousness, active listening) or narrow (body posture, eye contact, gestures, use of open questions). The process typically involves recording learners as …

After-Action Reviews, Megan Paul

Umbrella Summaries

What are after-action reviews?

An after-action review (AAR) is “a systematic technique that turns a recent event into a learning opportunity through a combination of task feedback, reflection, and discussion” (Keiser & Arthur, 2020, p. 2). The process has been used in various fields, leading to a variety of labels, including after-event review, debrief, guided team self-correction, and reflexivity (e.g., Chen et al., 2018; Couper et al., 2013; Ellis & Davidi, 2005; Smith-Jentsch et al., 2008). Note that though the term “debrief” is sometimes used, AARs are distinct from debriefing sessions that are intended to help individuals process stressful or …

Public Perception And Influential Sources Toward Child Welfare Services, Melissa A. Teague, Nicolas A. Hollis

Electronic Theses, Projects, and Dissertations

The purpose of this study is to answer the following questions: “What is the current public attitude toward public child welfare services and what sources of information have been used to formulate these attitudes?” In answering these questions, child welfare agencies would have a better understanding of what populations to promote public outreach, education, or further community involvement based on demographics and/or which venues to implement such outreach.

This study provides information on previous studies where researchers have looked at the general role of social work and used the gathered information to assess public sentiment. In past research there has …

Bridging The Gap Between Foster Youth And Higher Education: Perspectives Of Social Workers, Marielena Lozano

Electronic Theses, Projects, and Dissertations

This research examined the perceptions of child welfare social workers in their role of supporting foster youth. Specifically, this study will focus on factors contributing to support for foster youth to obtain post-secondary education or vocational training.

This study utilized a qualitative research design. Data were collected from individual, semi-structured interviews with six volunteer participants in Southern and Northern California using a snowball sampling method. Throughout the interviews, the researcher asked current or former child welfare social workers to describe their perceptions and experiences in supporting foster youth in obtaining higher education.

The study found several themes related to the …

Perspectives On The Barriers Encountered By Foster Youth At The Higher Education Level, Bianca J. Rivera, Aileen Ramirez Lopez

Electronic Theses, Projects, and Dissertations

The foster youth is a population in the child welfare arena where social workers continue to work and engage in providing effective and supportive resources. This population already vulnerable due to traumatic experiences, continue to lift the veil and fight against all odds. As change agents, we recognize their perspectives are critical to understanding and creating changes that will grant these youth higher academic success rates. This qualitative research includes thirteen open-ended questions regarding the perspectives of eleven former and current foster youth participants. Participants were provided the opportunity to identify the barriers they have face or are facing while …

Child Welfare Service Worker's Perspective Of The Juvenile Justice System, Valorie Antone, Kathryn Whitehead, Alexander Comeau, Zoe Donvan

Thinking Matters Symposium

Prior literature indicates youth who have had adverse childhood events or are diagnosed with a mental illness are more likely to become involved in the juvenile justice system (Chappard & Maggard, 2020). While research has been performed to involve juvenile justice workers and juveniles that have been involved in the system, there has been little involvement by the child welfare workers who have followed the trajectory of the youth from the beginning of involvement. This study investigates the perceptions of child welfare workers regarding youth involvement in the criminal justice system, addressing a current gap in the literature. In terms …

Seductive Details In Training, Megan Paul

Umbrella Summaries

What are seductive details?

In a learning environment, seductive details are interesting but unimportant details that are not necessary to achieve the instructional objective (Garner et al., 1989). The information may be tangentially related to the topic but is not relevant to the main teaching goal. Such details are often included for the purpose of making the topic more interesting and engaging. There are many potential types of seductive details; they can be visual, verbal, or aural—static or dynamic images (e.g., illustrations, photos, animations), written or spoken words (e.g., text, narration), or sounds (e.g., music; Sundararajan & Adesope, 2020).

Why …

Pedagogical Agents, Megan Paul

Umbrella Summaries

What are pedagogical agents?

Pedagogical agents are “lifelike characters presented on a computer screen that guide users through multimedia learning environments” (Clarebout & Heidig, 2012, p. 2568). Pedagogical agents can vary in multiple ways. The following characteristics have been most studied: appearance (two-dimensional [2D] vs. three-dimensional [3D]), eye gaze, facial expression, gesturing, motion, and gender. The simplest pedagogical agent would be a static, 2D image with just text, and a complex agent would be a dynamic, 3D person or character that talks, gestures, and has eye movements and facial expressions.

Why are pedagogical agents valuable?

Pedagogical agents are valuable because …

Training Tests, Megan Paul

Umbrella Summaries

What are training tests?

For this purpose, training tests include any form of knowledge assessment intended to gauge learning from training. Tests can be of varying lengths, formats (e.g., true/false, multiple choice, short answer), or labels (e.g., quiz, learning checks). The important feature is that they require learners to practice retrieving training-related information from memory. Thus, the focus here is on knowledge and understanding, versus skill acquisition.

Why are training tests valuable?

Training tests are valuable because the act of taking a test improves subsequent learning outcomes. More specifically, people who take a test perform better on later assessments of …

Coaching, Megan Paul, Tara Myers

Umbrella Summaries

What is coaching?

There is no single universally recognized definition of coaching. In the context of the workplace, common elements of coaching definitions include a one-on-one systematic relationship, learning, behavioral change, self-awareness, and improved performance (Grover & Furnham, 2016). Some notable differences in definitions include who receives the coaching, who conducts the coaching, the type of behavior change that is targeted, and the nature of the coaching behaviors. For example, several definitions focus more exclusively on top leaders receiving coaching from external, professional coaches (e.g., Kilburg, 1996); known more commonly as executive coaching, this was a common arrangement when workplace …

Gratitude, Stephanie Weddington, Megan Paul

Umbrella Summaries

What is gratitude?

There are three ways of thinking about gratitude—as a state, a trait, or a tendency that can be improved through practice. A person can experience a brief state of gratitude in response to a specific event or another person’s kind actions (Emmons & McCullough, 2003). Gratitude is also considered a more enduring personality trait, disposition, or life orientation in which an individual has a general propensity to feel grateful for, notice, and appreciate the positives in day-to-day life (McCullough et al., 2002; Wood et al., 2010). Finally, individuals can enhance their tendency to feel grateful over time …

Pre-Training Interventions, Megan Paul

Umbrella Summaries

What are pre-training interventions?

Pre-training interventions refer to strategies that are implemented prior to training, for the purpose of enhancing training outcomes. Thus far, the primary strategies that have been most frequently investigated include (a) attentional advice, (b) meta-cognitive strategies, (c) advance organizers, (d) goal orientation, and (e) preparatory information (Cannon-Bowers et al., 1998; Mesmer-Magnus & Viswesvaran, 2010).

Attentional advice includes guidance to orient the learner to what they will learn. Examples include going over the main learning objectives or highlighting essential aspects of the training and how they relate to the job.

Meta-cognitive strategies include approaches for learners to …

Sleep, Megan Paul

Umbrella Summaries

What is sleep?

In the context of the workplace, investigations into sleep tend to focus on two main aspects: sleep quantity and sleep quality. Though sleep is occasionally measured using objective measures that assess physiological indicators, subjective self-report measures are most often used (Litwiller et al., 2017). There are dozens of measures for assessing sleep quality or quantity, some of which are single items and others that include multiple items. A more commonly used multidimensional measure is the 19-item Pittsburgh Sleep Quality Index, which assesses factors like sleep duration, sleep disturbance, and sleep efficiency, among others (Buysse et al., 1989). …

Public Service Motivation, Megan Paul

Umbrella Summaries

What is public service motivation?

Public service motivation (PSM) is defined as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions” (Perry & Wise, 1990). In other words, it is about a person’s desire or interest to serve the public, often in the public sector, but also in the private, non-profit sector. It was developed in response to calls to revive interest in working in government, to restore the country’s faith in public institutions (Perry & Wise, 1990). The goal of the research was to explore whether people had such values and interests and, if …

Union Commitment And Participation, Tara Myers, Megan Paul

Umbrella Summaries

What are union commitment and participation?

Union commitment refers to the extent to which employees are dedicated to their union (Cooper-Hakim & Viswesvaran, 2005; Gordon, Philpot, Burt, Thompson, & Spiller, 1980). Union participation is active involvement in the union such as attending meetings, serving on committees, holding office, campaigning, voting, assisting with contracts and negotiations, managing union funds, and filing grievances (Anderson, 1979). Many researchers consider union participation as part of union commitment (e.g., Gordon et al., 1980). Others have speculated that union participation is a consequence of union commitment (e.g., Parks, Gallagher, & Fullagar, 1995). Additional ways to conceptualize …

Emotional Intelligence Training, Megan Paul

Umbrella Summaries

What is emotional intelligence training?

Emotional intelligence (EI) refers to abilities or tendencies related to recognizing, understanding, and managing emotions. Because of its connections to important work outcomes such as job satisfaction, organizational commitment, job performance, and turnover intentions (e.g., Joseph, Jin, Newman, & O’Boyle, 2015; Miao, Humphrey, & Qian, 2016), there has been great interest in developing EI via coaching and training, even though it has not traditionally been regarded as something that is amenable to change through training. EI is conceptualized, and measured, in three different ways (Ashkanasy & Daus, 2005). When it was first conceived, EI was …

Emotional Labor, Tara Myers, Megan Paul

Umbrella Summaries

What is emotional labor?

Emotional labor is “the management of feelings to create a publicly observable facial and bodily display” as necessary at work (Hochschild, 2012, p. 50). Thus, people engage in emotional labor when they ensure their facial expressions and body language match what is expected for the job (Grandey, 2000). Clear display rules (e.g., always smile, show empathy, stay neutral, seem stern) are most typically seen within service industries (e.g., customer service, protective services, law enforcement). People accomplish this adherence to display rules through surface acting—managing the expression of emotions—or through deep acting—managing the experience of emotions (Hochschild, …

Workaholism, Megan Paul

Umbrella Summaries

What is workaholism?

The term was coined 50 years ago and referred to the uncontrollable need to work incessantly (Oates, 1971). Since then, many different definitions have emerged, with variations related to what exactly workaholism looks like (e.g., degree of enjoyment and engagement), why it occurs (e.g., personality), and its outcomes (e.g., on health, work-life balance), among others (Clark, Smith, & Haynes, 2020). Because many of these approaches confuse workaholism with related but distinct concepts (e.g., causes and effects), the following definition has recently been suggested as a more pure description: 1) an inner pressure or compulsion to work, 2) …

Understanding Awol As A Crisis Response In Out-Of-Home Placement Settings, Stephen James Oby Jr

Legacy Theses & Dissertations (2009 - 2024)

Youth elopement from out-of-home placement settings, an act colloquially referred to as AWOL, is a frequent and extremely risky outcome for youth and a key concern for child welfare entities. AWOL is hypothesized here as a maladaptive coping response to the experience of out-of-home placement as a crisis-inducing event. Conceiving of AWOL as a response to a crisis state redefines apparent risk factors as crisis origins and enables an understanding of which youth may experience a removal and out-of-home placement event as crisis inducing. Factors related to AWOL outcomes are embedded within an ecological systems framework and the interactions between …

Strengthened Bonds: Abolishing The Child Welfare System And Re-Envisioning Child Well-Being, Nancy D. Polikoff, Jane M. Spinak

Faculty Scholarship

The 2001 book, Shattered Bonds: The Color of Child Welfare, by Dorothy Roberts, called out the racism of the child welfare system and the harms that system perpetrates on families and communities. Twenty years later, despite numerous reform efforts, the racism and profound harms endure. It is time for transformative change. In this foreword to the symposium Strengthened Bonds: Abolishing the Child Welfare System and Re-Envisioning Child Well-Being, honoring the 20th anniversary of Shattered Bonds, we highlight Professor Roberts’ articulation of her development as a family policing abolitionist and summarize the articles and comments contributed from scholars …

“One Hundred And Ninety-Four Got Licensed By Monday”: Application Of Design Thinking For Foster Care Innovation And Transformation In Rhode Island, Johanna K. P. Greeson, John Gyourko, Andrew J. Ortiz, Durell Coleman, Sixto Cancel

Department of Social Work - Faculty Scholarship

The American child welfare system is in crisis. Given its history, the beleaguered state of the system evokes little surprise. There is an urgent need for new and creative approaches to problem-solving and transformation in child welfare. Design Thinking, a change management framework that prioritizes deep empathy for end user needs is one such approach, holding promise for helping child welfare systems transform to meet the challenges of the 21st century. Like many states, Rhode Island has long struggled to effectively recruit, license, and retain an adequate pool of resource families. From 2012 to 2017, Rhode Island saw a 12% …

The Perceptions And Practices Of Child Welfare Caseworkers And Decision-Making Related To Reunification, Sonja D. Ulrich

Walden Dissertations and Doctoral Studies

The child welfare system exists to support safe and healthy families. When children cannot remain safely with family, they are removed and often placed with nonrelatives. Only half of all of the children removed from their homes achieve reunification. In the current study, research questions examined the perceptions of caseworkers in determining whether or when a child could reunify with their family of removal, and how the perceptions of the caseworker affected their practice regarding reunification. Using social learning theory as a framework, a caseworker’s decisions were viewed as a balance between their work environment and their personal perceptions. Following …

Breaking Down The Silos That Harm Children: A Call To Child Welfare, Domestic Violence And Family Court Professionals, Joan S. Meier, Vivek Sankaran

GW Law Faculty Publications & Other Works

The intersection of domestic violence and child maltreatment has been the subject of research and reform efforts focused on the need to integrate a better understanding of domestic violence into child welfare system practice. But a similar effort at integration of domestic violence and child maltreatment concerns has never been directed at family courts adjudicating private custody litigation. And while such courts’ responses to domestic violence have been analyzed and discussed extensively in the literature, legal discussions of custody courts’ responses to child maltreatment are few and far between. At the same time, there has been an explosion of traumatic …

Reference Checks, Tara Myers, Megan Paul

Umbrella Summaries

What are reference checks?

Reference checks are hiring tools, typically used as one of the last steps in the hiring process. “A reference check generally involves contacting applicants’ former employers, supervisors, coworkers, and educators to verify previous employment and to obtain information about the individual’s knowledge, skills, abilities and character” (Society for Human Resource Management, 2020, p. 1). For example, potential employers use this as an opportunity to get additional information about applicants’ job performance, communication, time management, teamwork, professionalism; honesty; and attention to detail (Hendricks, Rupayana, Puchalski, & Robie, 2018). The questions used on reference checks depend on the …

Tuning In To Teens (Tint) With Adoptive Parents And Guardians In The Us: The Replication Phase Of Intervention Research, Nancy Rolock

Faculty Scholarship

Ensuring the wellbeing and stability of children with foster care experiences is critical. Between 5% and 20% of children experience post-permanency instability, a reentry into foster care after adoption or guardianship; adolescents are at increased risk for post-permanency instability. Few interventions that aim to reduce post-permanency instability have been rigorously tested. This study adapted and tested Tuning in to Teens (TINT), previously tested in Australia as a prevention program with parents of adolescents. TINT teaches caregivers skills in emotion coaching (responding with empathy, support, and guidance when young people express emotions) while helping them to reduce their dismissive or harsh …

Occupational Commitment, Megan Paul, Anita Barbee

Umbrella Summaries

What is occupational commitment?

Occupational commitment refers to the extent to which employees are committed to their line of work (Meyer, Allen, & Smith, 1993). Over the past 40 years, various researchers also labeled the construct as career commitment or as professional commitment, but the term occupation is intended to convey that the concept (a) does not apply to a more general concept of a career, which may involve different occupations over time and (b) applies to both professional and non-professional occupations (Meyer et al., 1993). Occupational commitment is one of many forms of work-related commitment. Some of the other, …

Technical Reviewing For The Family First Prevention Services Act: Strategies And Recommendations, Antonio R. Garcia, Peter J. Pecora, Audrey H. Schnell, Cynthia Burnson, Elizabeth Harris, Allison Finseth

Social Work Faculty Publications

The Family First Prevention Services Act (FFPSA) has compelled states to expand their priorities to implement evidence-based practices (EBPs) as a means to prevent foster care placement. While the states may opt to include EBPs already approved by the Administration for Children and Families (ACF), some state leaders are opting to commission an independent technical review for the EBP they would prefer to implement as part of their FFPSA plan. While the goal is for ACF to approve their plan and issue a temporary license, little guidance is provided on how to conduct technical reviews. Relying upon the expectations that …