Digital Commons Network^™

Customers' Perceptions Of Customer Service After The Covid-19 Pandemic, Marissa Young

Theses and Dissertations

This thesis examines how customers perceive customer service after the COVID-19 pandemic, using qualitative data from an open-ended survey to evaluate how expectations, experiences, and the meaning of service have shifted. The findings demonstrate that consumers view customer service as a holistic process influenced by interpersonal communication, operational efficiency, product availability, and pricing transparency. Participants emphasized both positive and negative encounters, stating that the COVID pandemic fostered lowered expectations due to staffing shortages and work stress, while also remaining observant of service inconsistencies. These results relate to theories of service quality, emotional labor, and organization-public relationships by illustrating how crisis …

Theoretical Analysis Of Filtering And Smoothing Techniques In Stochastic Time Series, Kaosarat Bola Azeez

Theses and Dissertations

Polynomial-preserving linear filters are fundamental tools for smoothing and trend extraction in noisy time series, particularly when the objective is to reduce short-run variation without distorting underlying low-degree structure. This thesis develops a general framework for such filters based on local polynomial approximation and least-squares estimation. In particular, we establish that the resulting estimators can be represented as symmetric linear filters whose weights satisfy moment conditions that ensure exact polynomial reproduction up to a specified degree. Building on this framework, we derive explicit coefficient vectors for several classical smoothing filters, including the Savitzky-Golay filters SG(5,2) and SG(7,3), as well as …

An Evolution Of Drag In Theatre: A Historical Reflection, Krista Peters

Theses and Dissertations

This thesis will serve as an overarching analysis and historical discussion on the art of drag within the traditional theatrical space. By employing queer theory, I will analyze how the use of drag has evolved throughout the history of Broadway and the United States and how it is responding to the contemporary social attitude. Drawing from the arguments of Butler, Lorde, Rich, Foucault, and others, this thesis uses historical survey to examine the direct representation of drag in theatrical spaces in conjunction with each representation’s sociopolitical and cultural environments. Sociopolitical contemporary contexts of each representation influence not only the form …

Interactive Effects Of Bti Larviciding And Predation On Culex Pipiens And Its Ephemeral Pond Communities, Jaclyn S. Everly

Theses and Dissertations

Populations of adult vector mosquitoes can be controlled by reducing larval mosquito abundances in aquatic habitats. This can be achieved via predation by introduced or naturally-occurring enemies (i.e., biocontrol or conservation control) or by applying pesticides to larval mosquito habitats (i.e., larviciding). The larvicide Bacillus thuringiensis israelensis (Bti) is commonly applied to ephemeral ponds to control populations of Culex pipiens mosquitoes that vector West Nile virus. However, there is concern that Bti may directly or indirectly harm non-target organisms such as dragonfly and damselfly naiads, which provide a natural source of mosquito biocontrol. Bti or predators may also induce positive …

The Effect Of Sex On The Signal Transmission Of Duetting Bay Wrens, Rachel C. Schinzler

Theses and Dissertations

During communication, senders send signals for their benefit to elicit a behavioral response from a receiver. Acoustic signals are efficient for long-distance signaling; however, they are influenced by environmental features, such as foliage density, humidity, temperature, and time of day. Individuals can overcome these challenges by using signals with a trajectory of peak frequency, frequencies, volumes, and timing best suited to signal transmission in their environment. Signal transmission has been studied at the species level; however, not much is known about sex differences within the same species. Duetting species provide a useful system for examining sex-specific challenges in transmission, as …

Interaction Of The Gram-Positive Human Pathogen Staphylococcus Aureus With Host Lipids, Sharanya Paul

Theses and Dissertations

Staphylococcus aureus is a prominent pathogen that is known to incorporate straight-chain unsaturated fatty acids (SCUFAs) into its lipids in addition to the normally biosynthesized branched-chain fatty acids (BCFAs) and straight-chain fatty acids (SCFAs). Furthermore, it has recently been shown that the incorporation of oleic acid into S. aureus lipids significantly enhanced the growth of the organism at low temperatures due to the greater fluidity imparted to the membrane. Together with others in the Wilkinson and Dahl laboratory, I have shown that low-temperature growth is enhanced by various SCUFAs, including the human antimicrobial fatty acids sapienic acid, linoleic acid, and …

Centering Disciplinary Skills Through The Identification Of New Resources: A Reexamination Of One Teacher’S Schooling Experiences And The Ways In Which It Impacted Their Teaching Of Reading, Raquel Julissa Armas

Theses and Dissertations

This teacher-research study explores how inequitable systems of schooling influence one English Language Arts teacher’s decisions around teaching reading. The study explores how the teacher’s experiences as a student, teacher, and teacher-researcher within inequitable systems of schooling influenced the design and implementation of a unit of study in their 8th grade classroom. Building on scholarship that highlights the persistence of educational inequities, this study uncovers how the teacher navigates the tensions of teaching reading as a set of disciplinary skills while honoring students’ lived experiences as meaningful entry points for interpretation and discussion. Using qualitative teacher-research methods, the study analyzed …

Investigating Phosphorus Load Trends And Driving Factors In Illinois Watersheds Using Machine Learning Algorithms, Hannah Lartey

Theses and Dissertations

Phosphorus (P) pollution in Illinois watersheds has become a significant water quality concern. Recent studies have shown increasing concentrations in streams and rivers, leading to eutrophication, which damages aquatic ecosystems and threatens human health. This study examines temporal trends in total phosphorus loads across 79 monitoring stations in Illinois from 1979 to 2020 and identifies the main environmental factors that influence P load variability. Trend analyses were conducted using the nonparametric Mann-Kendall and Sen’s slope methods. GIS-based climate, hydrology, and soil property datasets were assembled for each monitoring station. These datasets were used to build machine learning models using the …

Promoting Emotion Regulation: A Group Based Program For Children With Autism Spectrum Disorder And Their Caregivers, Emily Jasinski

Theses and Dissertations

Emotion regulation skills lay the foundation for effective social interactions and future success. Children on the autism spectrum experience greater difficulties regulating their emotions than their neurotypical peers, leading to difficulties in social and academic settings. Therefore, it is essential to directly teach these children emotion regulation strategies. Additionally, autistic children often have difficulties generalizing what they have learned from one setting to another, and as such it has been helpful to involve caregivers in their treatment. Currently, the scant research that exists primarily describes emotion regulation interventions implemented in individual settings, which are both time intensive and expensive. One …

Tensions And Possibilities: A Study Of International Graduate Students' Encounters With Critical Pedagogy In The United States, Munchuree Kaosayapandhu

Theses and Dissertations

This study investigates the question, “How do international graduate students experience and negotiate their encounters with critical pedagogy across time and educational contexts?” The research was motivated by the researcher’s own experience in encountering critical pedagogy and prior studies focusing on critical pedagogy from the teacher perspective. This left a gap in understanding the student experience. The research used the phenomenology paradigm. The participants included six international graduate students in education studies programs. Using the phenomenological interview approach, each participant was asked over a series of three interviews about past experiences of education, their initial encounters with critical pedagogy and …

Strike And Error: Assessing The Skill Level Of Crafters Using Lithic Blade Cores, Charles Roelant

Theses and Dissertations

The purpose of this research is to ascertain whether or not the skill level of crafters can be assessed by the errors visible on the Hopewell cores used to make stone blades. This assessment was carried out using four points of focus; core shape, blade length, stepping mistakes and termination errors. This assessment was carried out on twenty-nine cores from the Crane site and nineteen cores from Mound house. Total error rates were used to assign cores to three different skill levels, experienced, intermediate, and novice. The assessment of these blade cores illustrates that skill can be observed, and that …

How And Why Preservice Mathematics Teachers’ Respond To Students’ Statistical Thinking, Radhika Pathak Kharel

Theses and Dissertations

Researchers have found that how preservice teachers (PSTs) respond to students' thinking is crucial to their students' learning and to PSTs' own teaching effectiveness. Although there are some research studies on how teachers respond, there is relatively scarce research on why PSTs respond to students’ thinking the way they do. Such understanding is crucial for designing mathematics methods courses and other professional development opportunities that enable PSTs to create more thoughtful and effective teaching plans. I examined how and why PSTs respond in-the-moment to students’ statistical thinking. The study involved 16 PSTs who enrolled in a middle school mathematics methods …

Resilience For Whom? A Study In Pathways And Production Of Unequal Risk In The Rockaways, Aaryan M. Nair

Publications and Research

This paper investigates how climate adaptation policies in the Rockaway Peninsula of New York City produce unequal outcomes despite their ostensibly neutral design, framing resilience as an environmental and climate justice problem. Situated within a landscape marked by stark socioeconomic disparities, aging housing stock, and high exposure to coastal flooding, the study demonstrates that existing adaptation strategies—centered on uniform technical standards, insurance frameworks, and large-scale coastal infrastructure—systematically advantage actors with greater financial and institutional capacity while leaving low-income residents, particularly renters, disproportionately vulnerable.

The analysis identifies three core dynamics underlying this “unequal-by-design” resilience regime: (1) the stratified feasibility of compliance …

Predicting Tilt In Esports: A Psychophysiological Approach To Understanding Player Emotional Regulation, Nathan Rhea

University of the Pacific Theses and Dissertations

Emotional regulation and stress management are important to both casual and competitive esports players. When players become dysregulated, they experience a phenomenon known as “tilt” within the gaming community, where they often lose control of their emotions and their performance declines. This study aimed to investigate whether a psychophysiological variable in heart rate variability could predict tilt in college-age esports players. Additionally, the relationship between heart rate variability and emotions predicted by the Tiltometer system with gameplay performance and winning or losing was tested.

This study used a quantitative correlational research design. Participants for this study were college-age players (N=23) …

A Letter To Dan Subotnik, Albert Kleinhaus

Touro Law Review

No abstract provided.

Memories Of My Father, Daniel Ezra Subotnik, Joseph E. Subotnik

Touro Law Review

No abstract provided.

If I Only Had The Words (To Tell You): Billy Joel Lyrics In Legal And Medical Scholarship, Seuli Bose Brill, Christian H. Brill

Touro Law Review

Law and medicine are often considered to be among the least accessible professions, partly because of the heavy use of non colloquial jargon. This article examines more than 150 instances in which Billy Joel’s lyrics have been used to improve the accessibility of legal and medical scholarship. Legal and medical professionals have used the words of the “Piano Man” to discuss a variety of topics—everything from civil procedure to property rights and the COVID-19 pandemic to colorectal surgery. Nontraditional communications techniques of this type do not just contribute to the body of legal and medical scholarship; they also help professionals …

Revisiting “Of Arms And The Militia: Gun Regulation By Legislatively Defining ‘Ordinary Military Equipment’”, Edward J. Curtis ,Jr.

Touro Law Review

In 2021, I published an article arguing that semi-automatic rifles and semi-automatic handguns, among other weapons, could be most effectively regulated by defining the “ordinary military equipment” that the states’ militia members were expected to produce in the event they were called to service. I based my argument on the rationale employed by the United States Supreme Court in its 1939 decision in United States v. Miller, which upheld the National Firearms Act of 1934.

Durbin’S Ripple: How Fee Caps Reshaped Banking And Boosted Fintechs: Exploring The Unintended Consumer Impacts And Regulatory Gaps In The Wake Of The Durbin Amendment, Rebecca M. Reeve

Touro Law Review

This Article explores the implications of the Durbin Amendment on consumer protection, financial innovation, and market competition. Initially intended to cap interchange fees and foster cost savings for merchants and consumers, the Amendment’s effects have diverged from its legislative intent. Financial institutions offset lost revenue by increasing other consumer fees, unintentionally spurring a financial technology (fintech) boom as consumers sought low-cost alternatives. This Article examines the administrative rulemaking challenges the Federal Reserve faced in implementing the Amendment, the rise of fintech solutions as a response to shifting bank priorities, and the potential regulatory gaps affecting consumer protection in a rapidly …

The American Dream And The Politics Of Promise: Presidential Rhetoric Against Reality On Inequality, Education, And Assistance Since 2000, Abigail Demonte

Touro Law Review

No abstract provided.

High Stakes And Random Rewards: A Critical Look At Loot Boxes And Illegal Gambling, Brian T. Wersan

Touro Law Review

Since their inception in the mid-2000s, loot boxes have been legal and virtually unregulated in the United States. Ever-growing mountains of evidence demonstrate the harms of loot boxes, but their structure has not yet been found to be in violation of any current U.S. gambling law, leading to a complete lack of recovery for victims. Certainly, if people experience harm, a legal avenue providing justice must exist. While other avenues are referenced, this Note ultimately argues that loot boxes can be interpreted by courts to satisfy the elements of, and thus, violate multiple state gambling laws, revealing a path to …

The Proportionality Trap: Why Death Tolls In War Need Not Add Up Equally, Thane Rosenbaum

Touro Law Review

Imagine a war without battlefields. There are no uniforms. Civilians and combatants are indistinguishable. Homes, schools, hospitals, and religious buildings are used as command and communication centers, and for the warehousing of weapons. Apartment rooftops are launching pads; the civilians who live inside . . . human shields. There are over 300 miles of reinforced tunnels, all outfitted with weapons and passageways for terrorists to take hostages and travel freely. Beyond Proportionality examines Israel’s battles against Hamas and Hezbollah under the laws of war and concludes that its war time conduct was based on military necessity and fought justly. The …

Anatomy Of A Successful College Closure, Kevin P. Mcdonough

Touro Law Review

Alarming forecasts of mass closures of colleges and universities in the United States have been part of the higher education landscape for many years now. Unfortunately, such prognosticators have been proven largely correct as college closures have been occurring with increasing regularity. The closure process has been carried out with varying degrees of success. At one end of the spectrum lies the poorly planned, precipitous closure, which often garners the most attention because of its devastating impact on students and their families. This Article examines certain actions and strategies that the leadership of a college compelled to cease operations can …

Who’S In Charge Here?: Collegiate Athletics After The House Settlement, Pamela Ko

Touro Law Review

The House v. NCAA settlement, which was approved in June 2025, paved the way for groundbreaking changes to the National Collegiate Athletic Association (NCAA) and the implementation of its rules and regulations related to athlete rights, including transformative levels and types of student-athlete compensation that have never been permitted in the history of college sports. These changes fundamentally altered the relationship between many Division I student-athletes, educational institutions, athletic conferences, and the NCAA. This Article will discuss both the short and long-term impacts of the House settlement while analyzing both the continuing role of the NCAA and the role of …

Higher Education’S Legal Reckoning: The Institutional Lawyer—More Than A Trend, Jenean Taranto

Touro Law Review

Higher education institutions (IHEs) operate in an increasingly complex legal and regulatory environment that has transformed institutional governance, administration, and leadership. Since the enactment of the Higher Education Act of 1965, colleges and universities have experienced growing federal, state, and quasi-regulatory oversight, a phenomenon commonly described as the “lawyerization” of higher education. This process has resulted in expanded compliance obligations, increased litigation risks, and greater reliance on legal expertise within institutional operations. Recent federal actions following the inauguration of President Donald Trump in January 2025— including executive orders, agency guidance, policy memoranda, and related litigation—have intensified regulatory uncertainty and further …

Fourth Amendment Rights In The Age Of Automated License Plate Recognition Cameras, Jessica L. Terkovich

Touro Law Review

Law enforcement technology has evolved to the point of being ever-present, especially in the form of automated license plate recognition cameras. This Article analyzes recent Fourth Amendment challenges to automated license plate recognition camera systems and developments in the technological landscape in the wake of seminal cases discussing the changing expectations of privacy as law enforcement technology evolves. The Article concludes that, as is, automated license plate recognition camera systems are not unconstitutional dragnets and do not perform warrantless searches, though they have potential to raise constitutional issues in the future.

Ai-Assisted Wheat Spike And Spikelet Detection And Density Mapping Using Multiscale Remote Sensing Data To Support Wheat Grain Yield Forecasting, Hillson Ghimire

Electronic Theses and Dissertations

Wheat grain yield is determined by the number of spikes per unit area, the number of grains per spike, and kernel weight. However, spike number and spikelets per spike are still measured predominantly through manual counting, a labor-intensive and subjective process that limits phenotyping throughput and selection intensity in modern wheat breeding programs. This thesis develops and evaluates a deep learning framework for automated, high-throughput phenotyping of wheat spike and spikelet traits across complementary imaging scales and implements the framework as a deployable platform. First, two large-scale benchmark datasets with oriented bounding box (OBB) annotations were established, comprising 48,521 spike …

A Wellness Approach To Aging, Retirement, And Suicide Risk: Gerontological Considerations, Seth T. Robinson, Derek J. Lee

Adultspan Journal

Suicide risk in older adulthood represents complex interactions between developmental transitions; changing social contexts; and interactions between ecological context and individual perceptions of belongingness, burdensomeness, and hope. This paper presents an integrative,developmentally appropriate framework for conceptualizing and addressing suicide risk in older adulthood, which is grounded in the Indivisible Self model of wellness. Drawing on current empirical knowledge of wellness, suicidality, and older adulthood, this paper presents risk and protective factors associated with older adulthood through life transitions, changing social contexts, and other relevant factors. We present a novel integration of suicide intervention, wellness, and holistic care as a suitable …

The Performance Of Machine Learning Algorithms In Predicting Under-Five Anaemia In Tanzania, Henry Ofori Duah, Derrick Nyantakyi Owusu, Godwin G. Duah, Paul Shidende

College of Nursing Faculty Research and Publications

Aim

Anaemia in children under five remains a major public health concern, contributing significantly to global child morbidity and mortality. With the rise of machine learning (ML), novel opportunities exist to model and predict anaemia more effectively. This study aimed to evaluate and compare the performance of five ML algorithms in predicting anaemia among under-five children in Tanzania.

Methods

We conducted a secondary data analysis using the 2017 Tanzania Malaria Indicator Survey (TMICS). The dataset (n = 5906) was randomly split into training (70%) and test (30%) sets. Five ML algorithms, Linear Discriminant Analysis (LDA), Logistic Regression, Random Forest (RF), …

Evaluating Supplementation Strategies Using Precision Livestock Technologies And Energy Based Models In Developing Beef Heifers Grazing Dormant Rangeland, Kali-Jo Bentz

Electronic Theses and Dissertations

Replacement beef heifer development in extensive grazing systems is challenged by variation in forage quality, supplement intake, and animal behavior, all of which influence the ability to achieve targeted growth prior to breeding. Precision livestock technologies (PLT) enable continuous monitoring of individual animal performance, while energy-based nutritional models support individualized supplementation. However, their application under extensive grazing conditions remains poorly understood. Therefore, the objectives of this thesis were to (1) evaluate heifer utilization of multiple precision livestock technologies and their relationship with animal performance and (2) evaluate the accuracy of an individualized energy-based supplementation model by comparing predicted supplement allotments …