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2025

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Learning Robot Control Through Co-Drawing: An Augmented Reality-Based Interactive Robotic Training Platform For Building Foundational Knowledge In Industrial Robotics, Yi Zhao, Lynn Masuda, Zhongyi Liu, Dagmar Reinhardt, Lian Loke Dec 2025

Learning Robot Control Through Co-Drawing: An Augmented Reality-Based Interactive Robotic Training Platform For Building Foundational Knowledge In Industrial Robotics, Yi Zhao, Lynn Masuda, Zhongyi Liu, Dagmar Reinhardt, Lian Loke

IASDR Conference Series

As industrial robotics increasingly enters creative and design domains, there is a growing need for educational platforms that support training in industrial robot control, planning, and system configuration. Existing training systems often assume that learners have knowledge of code-based robotics programming, which limits accessibility to creative practitioners. This paper presents the Augmented Reality-based Interactive Robotic Training Platform (AR-IRTP), which reinterprets core industrial robotics concepts, such as tool selection, workspace setup and motion planning, through embodied AR interaction. The platform is based on the Robotic Induction course from the DMaF Robotic Lab and structured using the Human-Robot Leader-Follower (HRLF) model to …

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Reactivating The Unseen And Unheard: Posthuman Playfulness As Cultural Agency In Urban Ecologies, Yuying Jiang Dec 2025

Reactivating The Unseen And Unheard: Posthuman Playfulness As Cultural Agency In Urban Ecologies, Yuying Jiang

IASDR Conference Series

With the development of More-than-Human-Centered Design theory, culture has gradually been recognized as an active non-human agent in urban public spaces, attracting increasing attention in the field of design research. However, in the actual planning and operation of urban spaces, posthuman cultural elements—such as cultural memory, historical narratives, and aesthetic experience—are often marginalized. Consequently, the functions of space have become increasingly shaped by mainstream social norms and efficiency-oriented logic, further reinforcing rigid divisions between age, behavior, and use. For example, in urban playgrounds, adults are often excluded and deprived of the right to emotional expression and cultural participation in public …

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Scaffolding Metacognition In Design With Generative Ai, Peter Dalsgaard Dec 2025

Scaffolding Metacognition In Design With Generative Ai, Peter Dalsgaard

IASDR Conference Series

This paper explores the potentials and pitfalls of Generative AI as a tool for thought in design, emphasizing its ability to scaffold meta cognition, i.e. the ability to reflect on, monitor, and regulate one's own thinking. While GenAI tools streamline creative tasks, they also risk encouraging passive use, over-reliance, and shallow engagement. The core challenge is to design these systems in ways that strengthen, rather than weaken, users’ reflective capacities. Drawing on research in meta cognition and cognitive scaffolding, as well as principles from design thinking that emphasize iterative sensemaking and reflective practice, the paper outlines strategies that foster active …

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Integrating Ar And Concept Mapping In A User-Centered Vocabulary Learning App: Design And Usability Evaluation, Shou-Fang Liu, An Yu Su, Sheng Fei Chien, Yi Chieh Wu Dec 2025

Integrating Ar And Concept Mapping In A User-Centered Vocabulary Learning App: Design And Usability Evaluation, Shou-Fang Liu, An Yu Su, Sheng Fei Chien, Yi Chieh Wu

IASDR Conference Series

This study aims to enhance English vocabulary learning effectiveness and learner motivation by integrating user experience design methods with educational technology strategies. Using the User Journey Map, the study explored learners’ pain points and needs during the English learning process. These insights were translated into concrete design requirements through the Quality Function Deployment, leading to the development of a prototype incorporating Augmented Reality (AR) interaction and Concept Mapping Method (CMM). The User Usability Scale revealed that users rated the system as moderately high in intuitive ness and fluency. The Concept Mapping Learning Attitude Scale further indicated that learners perceived the …

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Bridging The Expectation–Reality Gap: A Systematic Design Approach To Facilitate Controllability In Human–Virtual Human Interaction, Lanxi Xiao, Qiong Wu, Yuhan Xie, Mengyu Chen, Zipeng Zhang, Xinyi Guo, Yuxin Zhu, Yating Li, Yan Dong Dec 2025

Bridging The Expectation–Reality Gap: A Systematic Design Approach To Facilitate Controllability In Human–Virtual Human Interaction, Lanxi Xiao, Qiong Wu, Yuhan Xie, Mengyu Chen, Zipeng Zhang, Xinyi Guo, Yuxin Zhu, Yating Li, Yan Dong

IASDR Conference Series

Virtual humans (VHs) are human-like intelligent agents increasingly used in human–artificial intelligence (AI) collaborative contexts, where control lability is essential for fostering user trust and ensuring a human-centered experience. Although widely adopted, VHs products are often reported to suffer from poor control lability due to the gap between the limited capabilities of narrow AI and users’ high expectations shaped by their anthropomorphic appearance. However, existing control lability theories focus primarily on action-level mechanisms such as undoing and redoing, providing limited support for users’ perceptual and cognitive understanding of interacting with and controlling AI-infused products. To bridge the expectation-reality gap, this …

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The Ought-Is Problem: A Foundational Theory For Diagnosing The Ai-Driven Crisis In Design Education, Franklyn Mosher Dec 2025

The Ought-Is Problem: A Foundational Theory For Diagnosing The Ai-Driven Crisis In Design Education, Franklyn Mosher

IASDR Conference Series

The rapid proliferation of generative AI has precipitated a foundational crisis in design education, challenging long-standing pedagogical models and the very definition of authentic student work. While its symptoms are widely recognized, the design field lacks a formal theory for diagnosing this and other systemic failures. This paper introduces and formalizes the "Ought-Is Problem" as a foundational theory for design critique, defining it as the consequential gap between a designer's idealized model of a system and its users ("Ought") and the observable, complex reality of human behavior ("Is"). We argue that this cognitive dissonance is the root cause of many …

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Refusing 'One-Size-Fits-All'; A Studio Focussed Review Of Futures-Oriented Approaches To Design, Bec Barnett Dec 2025

Refusing 'One-Size-Fits-All'; A Studio Focussed Review Of Futures-Oriented Approaches To Design, Bec Barnett

IASDR Conference Series

Over the past decade Relative Creative, an Australia-based strategic design studio informed by design futuring, decolonial design approaches and participatory design, has cultivated and adapted a variety of tools and methods to support designing with a focus on social justice, just transitions and sustainable futures. This paper will explore a series of case studies of projects undertaken in this time. Projects from across the region are explored to understand key design tools engaged and unpack key learning through the lens of successes, challenges and failures. Case studies include practice driven and government-led projects. Individually these case studies illustrate an holistic …

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Reimagining Death And Rituals Through Design: Memorial Diamond Jewellery As A Speculative Probe, Yiwen Cheng, Jie Sun Dec 2025

Reimagining Death And Rituals Through Design: Memorial Diamond Jewellery As A Speculative Probe, Yiwen Cheng, Jie Sun

IASDR Conference Series

Death remains one of the most enduring cultural taboos, often met with silence and avoidance across both Western and Eastern societies. Although design research has increasingly engaged with death through the lens of thanatosensitive design, it has largely focused on supporting the bereaved, leaving the perspectives and agency of the dying themselves under explored. This study explores the memorial diamond as a speculative medium for reimagining death rituals and the relationships between the deceased and the bereaved. Using a research through design approach, we engaged speculative design as both a future-oriented lens and a creative method to examine these phenomena. …

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Gamified Goal Setting In Upper-Limb Stroke Rehabilitation: A Motivation-Driven Scoping Review, Yulin Tian, Yi Dai, Jia Chen Dec 2025

Gamified Goal Setting In Upper-Limb Stroke Rehabilitation: A Motivation-Driven Scoping Review, Yulin Tian, Yi Dai, Jia Chen

IASDR Conference Series

Gamification and interactive technology have shown promise in enhancing upper-limb stroke rehabilitation by improving patient engagement and motor recovery. However, how to design for patients’ motivation in game-based rehabilitation remains underexplored. This study conducts a scoping review of the game-based rehabilitation literature (2010–2025), with a focus on gamified goal setting, to understand how rehabilitation goals are integrated into game mechanics. Drawing on Yu-kai Chou’s Octalysis Framework, we analyze and discuss how goals can be designed in game-based rehabilitation to influence patient motivation and adherence. Our findings highlight a gap between therapeutic objectives and playful interaction in many existing systems, offering …

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Intercultural Design Narratives: A Case Of Material Meaning-Making Through Narrative-Based Co-Design, Hayama Yasuyuki, Shimpi Ketan, Desai Harshit Dec 2025

Intercultural Design Narratives: A Case Of Material Meaning-Making Through Narrative-Based Co-Design, Hayama Yasuyuki, Shimpi Ketan, Desai Harshit

IASDR Conference Series

This paper examines how intercultural co-design can facilitate material meaning-making through narrative-based design approaches. Focusing on a five-day workshop conducted between a Japanese material innovation company and an Indian design school, the study explores how participants engaged in collaborative storytelling and prototyping to reinterpret eri silk—a sustainable and ethically produced silk fiber. Through a Research through Design (RtD) methodology, four interdisciplinary student teams developed distinct narratives that reframed the material’s meaning across cultural, technological, and ethical dimensions. The findings reveal that narrative-driven co-design enables plural and situated perspectives to emerge, allowing traditional materials to be reimagined in new socio cultural …

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Design Research And Exploration Of Mandala Art Therapy Intervention Based On Aigc, Xuefei Lin, Hao Gong, Yi Xiao, Yue Peng, Sicheng Li Dec 2025

Design Research And Exploration Of Mandala Art Therapy Intervention Based On Aigc, Xuefei Lin, Hao Gong, Yi Xiao, Yue Peng, Sicheng Li

IASDR Conference Series

This study aims to explore the feasibility and practical application of Artificial Intelligence Generated Content (AIGC) in Mandala-based art therapy, specifically assessing the comparative therapeutic effects of traditional versus AI-generated Mandala patterns on emotional regulations. It also examines differences in therapeutic outcomes across personality types. A total of 53 university students participated in the experiment. Following a pre-test that included a personality assessment, participants were randomly assigned to either a Traditional Group or an AI Group. The Traditional Group engaged with Mandala patterns sourced from existing materials, while the AI Group colored images generated by a Stable Diffusion model fine-tuned …

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From Projecting Futures To Projecting Otherwise: An Anticipatory Archaeology Of Emerging Design Epistemologies, Marc Chataigner Dec 2025

From Projecting Futures To Projecting Otherwise: An Anticipatory Archaeology Of Emerging Design Epistemologies, Marc Chataigner

IASDR Conference Series

How to overcome design ‘defuturing’ effects? Design scholarship argues that design’s adverse contributions stem from its limited projective capacities to reflect about what design designs and the inherent power structures it conceals. Several design approaches emerged to equip designers with philosophical and social science frameworks and overcome design’s ‘defuturing’ effects. Yet, the ability of these theoretical frameworks to fundamentally change design remains debated. This paper contributes to this discussion by exploring the epistemological underpinnings of five approaches – Transition Design, Mission-Oriented Design, Speculative Design, Pluriversal Design, and More-Than- Human Design. We develop an ‘anticipatory archaeology’ of these theoretical formations to …

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Research Trends And Knowledge Mapping In Sustainable Service Design: A Systematic Literature Review, Wenyu Yang, Yen Hsu Dec 2025

Research Trends And Knowledge Mapping In Sustainable Service Design: A Systematic Literature Review, Wenyu Yang, Yen Hsu

IASDR Conference Series

Tourism, as a highly service-dependent industry, faces increasing environmental and social sustainability pressures. To address these challenges, service design is becoming a critical mechanism for systemic change. This study aims to investigate how Service Ecosystem Design (SED) contributes to sustainable development in the tourism industry from a design-oriented perspective. A systematic literature review and meta-analysis were conducted. From a total of 1,342 articles published between 2014 and 2024, 35 empirical studies were rigorously selected and analyzed using a design-focused coding framework. The research classified design intervention strategies and mapped them to environmental, social, and economic sustainability dimensions. The results show …

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Towards The Legibility Of Ai: Moving Beyond Ai Fiction, Franziska Pilling Dec 2025

Towards The Legibility Of Ai: Moving Beyond Ai Fiction, Franziska Pilling

IASDR Conference Series

For viewers, science fiction serves as a vital source of images and representations of science and technology. Films heavily influence our views on technology and have contributed to the confusion surrounding what AI technology signifies. This research also draws on science fiction and techno science in contemporary films, as cinema and television serve as practical litmus tests for social unease and yearnings. From alien invasions that paralleled Cold War paranoias of the 1950s to contemporary anxieties about creating artificial intelligence that renders humans redundant. This paper provides an ontological overview of AI technology, explores the challenges AI presents, and suggests …

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Understanding Design Careers In Korean Local Governments: Positioning And Institutional Conditions, Ahmee Kim Dec 2025

Understanding Design Careers In Korean Local Governments: Positioning And Institutional Conditions, Ahmee Kim

IASDR Conference Series

The role of design in the public sector has expanded in recent years, particularly in addressing intangible policy and service challenges. However, institutional arrangements and the design workforce in the public sector vary across countries, influencing how new design practices are diffused. This study examines design careers within Korean local governments, focusing on their horizontal and vertical positioning, the opportunities and barriers to career development, and the gap between current roles and the emerging expectations regarding design for intangible policy and service challenges. Conducted as an exploratory study based on interviews with designers working in local governments, the findings reveal …

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System-Moderated Immersion: Modeling Presence, Agency, And Ai Interaction In Vr Learning, Paolo Mengoni, Daniel Jiandong Shen, Zixin Li, Paulina Pui Yun Wong, Gibson Lam Dec 2025

System-Moderated Immersion: Modeling Presence, Agency, And Ai Interaction In Vr Learning, Paolo Mengoni, Daniel Jiandong Shen, Zixin Li, Paulina Pui Yun Wong, Gibson Lam

IASDR Conference Series

Virtual Reality (VR) offers opportunities for interactive learning, yet how presence relates to efficacy depends on task design, system control, and learner characteristics. This study examined how presence, system task design (SYS), and learner traits—including baseline efficacy and GPT-based interaction— shape technology adoption (TAM) and technological efficacy (TE) in browser-based VR. Eighty students completed web-based VR scenarios, and data analyzed with structural equation and generalized additive models. The SEM model showed good fit (robust CFI = .95). Presence predicted adoption, which in turn predicted efficacy, but only when scaffolding was well calibrated. SYS, defined by task control and repetition, moderated …

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Correct To Connect: Exploring Ai Hallucination And Bias As Social Glue For Digital Placemaking Between Migrants And Locals, Peng-Kai Hung, Janet Yi-Ching Huang, Rung-Huei Liang, Stephan Wensveen Dec 2025

Correct To Connect: Exploring Ai Hallucination And Bias As Social Glue For Digital Placemaking Between Migrants And Locals, Peng-Kai Hung, Janet Yi-Ching Huang, Rung-Huei Liang, Stephan Wensveen

IASDR Conference Series

AI hallucination and bias are commonly viewed as flaws, leading to a premature narrowing of their design space and an under-exploration of their potential to enrich community ties and meaning of place. Focusing on digital placemaking context, this research investigates how innocuous AI imperfections could foster interaction and connection between intercultural communities. We conducted workshops with Dutch locals and migrants who co-created and interacted with Generative AI applications that produced diverse content about places. Findings reveal that AI misinterpretations facilitated intercultural dialogue and connection by prompting shared correction, playful co- imagination, and memory exchange. Notably, biased outputs encouraged collective reflections …

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"We Are All Historically Constructed": Situating The Past In Designerly Practice, India Anderson, Skye Doherty, Ben Matthews Dec 2025

"We Are All Historically Constructed": Situating The Past In Designerly Practice, India Anderson, Skye Doherty, Ben Matthews

IASDR Conference Series

This paper investigates how designers utilise the past as part of the design process which stands as an under explored facet of design practice. Drawing on in-depth interviews (n=11) with professionals from both design and memory institution contexts—galleries, libraries, archives, and museums (GLAM) that support design heritage in service of the public—we examine what aspects of the past designers engage with, including which pasts. Further, we identify under explored patterns in how the past is accessed, interpreted, and deployed as part of practice. Our thematic analysis of interviews surfaces three core findings: (1) history is used by designers as a …

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Healthclockface: Design Of Glanceable Health Data Visualization For Smartwatches, Tianqin Lu, Bin Yu, Jun Hu Dec 2025

Healthclockface: Design Of Glanceable Health Data Visualization For Smartwatches, Tianqin Lu, Bin Yu, Jun Hu

IASDR Conference Series

Remote measurement technologies (RMTs) hold promises for health tracking, yet current health data visualizations in RMTs primarily target data-savvy experts, posing challenges for those with limited expertise. Although researchers have explored creative visualization methods, they often fall short in aiding data comprehension and neglect the needs of individuals and informal caregivers. This paper introduces Health Clockface, a smartwatch clockface that offers a glanceable visualization of health data using abstract and dynamic visuals generated by chaotic attractors. Designed for non-expert users, the system translates real-time inputs into ambient, glanceable feedback that supports awareness of one’s health. The system was developed through …

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Systemic Facilitation For Execution In Process-Centered Living Labs, Hannah Kang, Yong-Ki Lee Dec 2025

Systemic Facilitation For Execution In Process-Centered Living Labs, Hannah Kang, Yong-Ki Lee

IASDR Conference Series

Civic participatory design is widely practiced as a means of engaging communities in addressing complex public challenges (Sanders & Stappers, 2008; Wacnik, Daly, & Verma, 2024). However, a persistent gap remains between participatory ideation and actual implementation (Teal et al., 2022). This study addresses that gap by introducing a systematic facilitation framework with systemic orientation, which guides participants from exploration to execution readiness. Through a ten-session civic Living Lab designed as a real-world participatory setting involving residents, parents, and officials, focused on school route safety in South Korea, the study tested the use of intentionally sequenced facilitation tools referred to …

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Open-Ended Empathy: A Design Philosophy Grounded In Relation And Responsiveness, Megumi Sumi Dec 2025

Open-Ended Empathy: A Design Philosophy Grounded In Relation And Responsiveness, Megumi Sumi

IASDR Conference Series

This study proposes an ontological redefinition of empathy in design practice. Empathy has been conventionally framed as a cognitive means for understanding users, often through techniques such as observation and interviews. In contrast, this study reconceptualizes empathy as a mode of being that emerges within relationships—including those involving more-than-human entities such as nature and things. This reconceptualization is termed “open-ended empathy,” which is grounded in bodily and ethical responsiveness that unfolds in being-with others, opening together into mutual transformation. Grounded in phenomenology and Japanese philosophy, the study analyzes a co-design practice conducted with university students in the context of a …

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Bridge Builders: A Comparative Study Of Arm's Length Bodies' Strategic Role In Design Education-To-Employment Gaps In Asia And Europe, Po-Yu Chen, Tang-Ling Kuo Dec 2025

Bridge Builders: A Comparative Study Of Arm's Length Bodies' Strategic Role In Design Education-To-Employment Gaps In Asia And Europe, Po-Yu Chen, Tang-Ling Kuo

IASDR Conference Series

This comparative study examines how Arm's-Length Bodies (ALBs) in Taiwan, Korea, Singapore, the United Kingdom, and Denmark address the persistent gap between design education and industry employment needs. By analyzing regional contexts and the institutional logics, methods, and intermediation roles of five representative organizations, the study reveals both shared concerns and divergent approaches. While the education-to-employment gap is a universal issue, all organizations emphasize designer upskilling, the development of design learning platforms, and engagement in research and policy advocacy. ALBs in Asia tend to adopt government-led strategies that prioritize transdisciplinary education, industry-academia collaboration, and skills upgrading, particularly in response to …

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Designing For Cultural Literacy: Adapting Japanese "Yomikikase" Practices In The Honduran Context, Sorayda Eleonora Maldonado Zapata, Tomohide Mizuuchi, Masanobu Nishimura Dec 2025

Designing For Cultural Literacy: Adapting Japanese "Yomikikase" Practices In The Honduran Context, Sorayda Eleonora Maldonado Zapata, Tomohide Mizuuchi, Masanobu Nishimura

IASDR Conference Series

Design can be a living process, evolving alongside the people it is made for and the communities that shape it. Within the study of design, researchers have often focused on the world of picture books. But they rarely see them as portals of learning, starting points to cultivate reading habits that vary across cultures and educational backgrounds. This research examines how to incorporate Japanese principles of yomikikase読み聞かせ, or reading aloud, into the ethnic context of Honduras. The aim is to adapt this common Japanese practice into educational and private environments within Honduras, to promote early literacy, comprehension, and enjoyment. This …

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Design Considerations For Redefining Vehicle Cabin Comfort: A User-Centered Perspective Based On Large-Scale Text Mining, Xiangyu Zhang, Yuebin Huang, Chaomin Ma, Danhua Zhao, Chunxi Huang Dec 2025

Design Considerations For Redefining Vehicle Cabin Comfort: A User-Centered Perspective Based On Large-Scale Text Mining, Xiangyu Zhang, Yuebin Huang, Chaomin Ma, Danhua Zhao, Chunxi Huang

IASDR Conference Series

As vehicles transition into intelligent, electrified platforms, the automotive cabin is rapidly transforming into a “mobile third space” that blurs the boundaries between transportation, productivity, and leisure. In this evolving context, cabin comfort extends beyond physical parameters—such as temperature or seating posture—to encompass emotional well-being, interactive experiences, and aesthetic resonance. However, the design of comfort remains largely rooted in engineering-driven metrics, with limited understanding of how users perceive and articulate comfort in real-world use. To bridge this gap, we conducted a large-scale computational analysis of over 440,000 authentic user reviews from mainstream automotive platforms. Using a combination of word frequency …

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A Study On The Design Of Tourism Souvenirs Based On Regional Culture: A Case Research Of Macau Souvenir Stamps, Caifei Sun, Weijia Wang Dec 2025

A Study On The Design Of Tourism Souvenirs Based On Regional Culture: A Case Research Of Macau Souvenir Stamps, Caifei Sun, Weijia Wang

IASDR Conference Series

This study uses Macau, a city where Chinese and Western cultures intersect, as the context for the research, focusing on tourist souvenir stamps and their visual elements. Through field observation, interviews, and visual analysis, it explores how design facilitates the preservation and transmission of regional culture through tourist souvenir stamps and their associated usage behaviors. It uncovers the mechanism by which regional culture is disseminated with stamps as the core medium, extending to the transformation of local cultural symbols into a variety of souvenirs through different media—an important foundation for building a system of cultural regeneration within artistic and tourism …

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Relationship Between Respiration And Reflection -Design For Abdominal Suppleness As A New Healthcare Index, Takashi Kato Dec 2025

Relationship Between Respiration And Reflection -Design For Abdominal Suppleness As A New Healthcare Index, Takashi Kato

IASDR Conference Series

Modern healthcare devices quantify bodily states through data, yet users rarely feel a direct bodily connection. This study introduces abdominal suppleness—the softness of the upper abdomen during respiration—as a new embodied health indicator. Integrating traditional Japanese abdominal examination (Fukushin) with physiological measurement, we examined how autonomic activity affects abdominal motion. Experiments using the ocul ocardiac reflex showed slower and deeper abdominal movement under parasympathetic dominance, suggesting that suppleness relates to relaxation. Beyond physiology, we frame abdominal suppleness as a design parameter that bridges sensation and data, enabling users to perceive internal states through reflection via embodiment. This research extends health …

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Designing Interactivity For A Shared Immersive Experience Of A Planetarium Dome, Jakub Stepanovic, Jan Sermeus, Sandy Claes Dec 2025

Designing Interactivity For A Shared Immersive Experience Of A Planetarium Dome, Jakub Stepanovic, Jan Sermeus, Sandy Claes

IASDR Conference Series

Effective science education and communication with the public are essential to foster understanding. Venues offering shared immersive experiences (SIE), such as digital planetarium domes, are a valuable platform for presenting complex scientific topics to the public; however, the limited use of engaging teaching methods in such environments can make conveying the message challenging. The addition of interactive elements may increase the level of engagement. In five design cycles, following Research through Design, we developed and assessed a custom learning experience conveying scientific uncertainties. The study in the dome environment involved 343 participants and included interaction with visuals on the dome …

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Reframing Questioning And Interaction Design In Mental Health Chatbots: Toward An Empathic And Contextually Responsive Design Framework, Ting Huang, Wei Liu Dec 2025

Reframing Questioning And Interaction Design In Mental Health Chatbots: Toward An Empathic And Contextually Responsive Design Framework, Ting Huang, Wei Liu

IASDR Conference Series

Mental health chat bots have emerged as accessible tools for digital psychological support. However, many systems face limitations in conversational design, particularly in questioning strategies and interactional responsiveness. This review synthesises findings from 12 peer-reviewed studies published between 2015 and 2025, identifying common design issues including rigid dialogue structures, limited contextual awareness, and insufficient emotional engagement. Thematic analysis reveals a consistent lack of structured approaches to guide the design of empathic and context-aware interactions. In response, a conceptual framework is proposed to support the development of more adaptive and emotionally intelligent chatbot dialogues. The model outlines a four-stage design process …

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Designing Workplace Democracy: Frontline Participation And Organisational Change At Jr East, Suzuki Satoko Dec 2025

Designing Workplace Democracy: Frontline Participation And Organisational Change At Jr East, Suzuki Satoko

IASDR Conference Series

Participatory design, originally rooted in Scandinavian labour movements of the 1970s, has historically sought to democrat ise decision-making by empowering workers. While widely applied in civic and technological domains, its potential to transform internal organisational dynamics is less understood. This paper explores how participatory design approaches can function as a driver of organisational innovation and cultural change within a large-scale, hierarchical corporation. Focusing on the East Japan Railway Company (JR East), Japan’s largest railway service provider, this study examines efforts to involve frontline employees in broader planning and project work, as part of a shift toward decentralised, people-oriented management. Drawing …

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Bridging The Gap: A Youth-Centered Co-Design Inquiry Into Intergenerational Empathy, Luhua Chen, Yuruo Zhang, Rui Qi, Wanlin Zhang, Xueliang Li, Mirna Zordan Dec 2025

Bridging The Gap: A Youth-Centered Co-Design Inquiry Into Intergenerational Empathy, Luhua Chen, Yuruo Zhang, Rui Qi, Wanlin Zhang, Xueliang Li, Mirna Zordan

IASDR Conference Series

In this paper, we present a co-design workshop exploring challenges and design opportunities for intergenerational empathy building. A 4-hour design workshop was conducted with 23 participants aged between 20 and 41 years old. A range of design activities was conducted to allow young participants to empathize with the elderly, brainstorm existing challenges, and collectively elicit design ideas for intergenerational empathy building. Thematic analysis of the qualitative data collected from the study reports on the perceived challenges and design opportunities by the younger cohorts envisaged from early brainstorming, group discussion, and more refined storyboards. These insights reflect perspectives and attitudes of …

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