Digital Commons Network^™

The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun

Research Collection School Of Computing and Information Systems

As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …

Why My Code Summarization Model Does Not Work: Code Comment Improvement With Category Prediction, Qiuyuan Chen, Xin Xia, Han Hu, David Lo, Shanping Li

Research Collection School Of Computing and Information Systems

Code summarization aims at generating a code comment given a block of source code and it is normally performed by training machine learning algorithms on existing code block-comment pairs. Code comments in practice have different intentions. For example, some code comments might explain how the methods work, while others explain why some methods are written. Previous works have shown that a relationship exists between a code block and the category of a comment associated with it. In this article, we aim to investigate to which extent we can exploit this relationship to improve code summarization performance. We first classify comments …

Peer-To-Peer Trade And The Economy Of Distributed Pv In China, Peiyun Song, Yiou Zhou, Jiahai Yuan

Research Collection School Of Computing and Information Systems

With the deepening of power market reform, distributed power generation is gaining momentum. This paper tests the distributed photovoltaic (DPV) economy under different business models by taking three provinces to stand for typical resource zones. The Internal return rate (IRR) is used to measure the economy, while the improved levelized cost of electricity (LCOE) is used to model the generation cost. Three business modes, namely pure producer (all generation sold to the grid), prosumer (self-use and the rest sold to the grid), and peer-to-peer trade (P2P, all generation traded via the grid) are studied. Results show that peer-to-peer trade is …

Fakespotter: A Simple Yet Robust Baseline For Spotting Ai-Synthesized Fake Faces, Run Wang, Felix Juefei-Xu, Lei Ma, Xiaofei Xie, Yihao Huang, Jian Wang, Yang Liu

Research Collection School Of Computing and Information Systems

In recent years, generative adversarial networks (GANs) and its variants have achieved unprecedented success in image synthesis. They are widely adopted in synthesizing facial images which brings potential security concerns to humans as the fakes spread and fuel the misinformation. However, robust detectors of these AI-synthesized fake faces are still in their infancy and are not ready to fully tackle this emerging challenge. In this work, we propose a novel approach, named FakeSpotter, based on monitoring neuron behaviors to spot AIsynthesized fake faces. The studies on neuron coverage and interactions have successfully shown that they can be served as testing …

Key Performance Indicators For Holistic Evaluation Of Building Retrofits: Systematic Literature Review And Focus Group Study, Wai Yee, Betty Chiu

Department of Construction, Environment and Engineering

Buildings are increasingly designed and constructed with state-of-the-art facilities. But without proper upkeep including timely implementation of appropriate retrofits throughout the operational stage, the facilities will not be able to perform to meet their intended purposes and the ever-rising user demands. Research on building retrofits has been widely pursued, but studies focusing on the identification of appropriate key performance indicators (KPIs) for holistic evaluation of building retrofits remain limited. To address this research gap, a mixed methods approach combining positivism and interpretivism was taken for a study. First, a four-stage literature review following the Preferred Reporting Items for Systematic Reviews …

Infinite-Duration All-Pay Bidding Games, Guy Avni, Ismäel Jecker, Dorde Zikelic

Research Collection School Of Computing and Information Systems

In a two-player zero-sum graph game the players move a token throughout a graph to produce an infinite path, which determines the winner or payoff of the game. Traditionally, the players alternate turns in moving the token. In bidding games, however, the players have budgets, and in each turn, we hold an "auction" (bidding) to determine which player moves the token: both players simultaneously submit bids and the higher bidder moves the token. The bidding mechanisms differ in their payment schemes. Bidding games were largely studied with variants of first-price bidding in which only the higher bidder pays his bid. …

International Rule Of Law And Domestic Courts: A Few Concerns, Akhila Basalalli

Articles

The manifestation of the international rule of law appears as one of the possible paths to check the rule of power and establish an egalitarian system. Many international organizations have emphasized on the international rule of law in their objectives and mandates and have called the states to act in their service. The domestic courts have resonated with the call by exhibiting internationalism in their decisions. The international norms have been domesticated by the courts by adopting several incorporation and interpretation methods. The domestic courts, therefore, have been called as the ‘agents’ in the service of international law and protectors …

Website Creation As A Means Of Fulfilling Muslim Funeral Information Needs Amid Covid-19 Pandemic, Witanti Prihatiningsih, Ninis Agustini Damayani, Asep Suryana, Susie Perbawasari

Library Philosophy and Practice (e-journal)

A website can serve as a means of fulfilling information needs on the internet. The need for websites as a source of information increased during the Covid-19 pandemic along with many people doing their activities at home. The Memorial Advisor sees this situation as an opportunity. They created a website to convey information about Muslim funeral products to the public. The purpose of this research is to examine website creation as a means of fulfilling the information needs of the public regarding Muslim funerals amid the Covid-19 Pandemic. This research uses the descriptive qualitative method. This research concludes that Memorial …

The Challenges Of New Educations For University Students In Covid-19 Outbreak, Alireza Atarodi

Library Philosophy and Practice (e-journal)

Abstract:

Introduction: Virtual or online education is one of the common methods in different countries of the world, something that can be more used in different and special situations or conditions such as, we are today confronting with, Covid-19 pandemic. It is faced today with different challenges mostly in education for higher education students. We surveyed the challenges of new educations for university students in covid-19 outbreak.

Methods: To conduct the survey research we studied the related text with the subject in the web and asked some students views and thoughts on new education, e-learning, online or virtual …

Information Security In Business: A Bibliometric Analysis Of The 100 Top Cited Articles, Shafiq Ur Rehman Dr., Maqsood Mahmud, Atta- Ur- Rahman Dr., Ikram Ul Haq, Muhammad Safdar Dr.

Library Philosophy and Practice (e-journal)

This study aims a bibliometric analysis of the 100 top-cited articles extracted from the Web of Science database on the topic of information security in the business context. A retrospective method was applied to the dataset extracted from the Web of Science Database. A total of 500 most cited items were downloaded and the authors selected the articles related to information security and business for further analysis. It was found that the top-cited papers were published between the years 1990 and 2018 and had received 3,375 citations. While most of the articles followed the three-author pattern, the single author pattern …

Bibliometric Analysis Of Research Trends In Rice Straw/Husk Reinforced Polymer Composites, Deepak D Dr., Abhishek S. Madival, Anupkumar M. Bongale Dr.

Library Philosophy and Practice (e-journal)

Bibliometric research is statistical analysis of publications to identify the most influencing sources of research pertaining to a specific area of research. This paper presents an overview research on rice straw/husk (RS/RH) reinforced polymer composites by using the bibliometric indicators to establish the research framework and to identify the essential research. The relevant journals, authors, institutions and countries which have significantly contributed to research on RS/RH based composite is focused. The bibliometric data is generated through Scopus database. It is observed that the number of publications on characterization of RS/RH based composites are consistently increasing over the last few years …

Digital Content Collection Development: A Case Study Of The Asian Cultural Documentation Center, Hamidreza Radfar

Library Philosophy and Practice (e-journal)

The growth and influence of cyberspace in people's daily lives and their efforts to access valuable digital content is evident. Therefore, the issue of how to prepare, produce and develop digital content is also of great importance. The purpose of this study is how the Asian Cultural Documentation Center (ACDC) prepares, produces and develops different types of digital content according to its goals and missions. The present research has been done by descriptive survey method with a case study approach. The results show that the ACDC still does not use an intelligent system to assess the needs of the audience. …

Faculty And Students’ Perceptions Toward Islamic And Law Information Resources And Services, Abdoulaye Kaba, Imad Ibraheem Mostafa

Library Philosophy and Practice (e-journal)

The purpose of this study was to investigate and understand the perceptions of faculty members and students toward Islamic and law information resources and services. The paper explored the perceptions of respondents’ toward library buildings and facilities, availability of references, provision of reference services, and digital information resources and services. A survey questionnaire was used for data collection. Respondents expressed positive perceptions toward the provision of Islamic and law information resources and services. The findings of the study supported two of the eight hypotheses and suggested the impact of respondents’ status on the perceived library buildings and facilities, and perceived …

Analysis Of Strengths And Weaknesses Of Blis (Bachelor In Library & Information Science) Program: In The Perspective Of Curricula Offered In Universities Of Pakistan, Farhat Hussain

Library Philosophy and Practice (e-journal)

Abstract

The library schools of Pakistan are producing library professionals to work in different types of organizations. The fundamental education and training of librarianship is imparted at BLIS (one-year post-graduation) level which is named as BLIS, BA (Hon.), PGD (LIS) or MA (Previous) in different universities of Pakistan. The courses taught at this level are more or less same in all the universities. These are core courses and of compulsory nature and provide fundamental knowledge of librarianship. To examine the strengths and weaknesses of BLIS programs as experienced by the working professionals and their suggestions about inclusion/exclusion of the courses …

Analysis Of The Research Output Of Iiser Kolkata With Special Reference To Web Of Science (Wos) During 2006-2020, Sushanta Kumar Roy, Dr. Sukumar Mandal

Library Philosophy and Practice (e-journal)

Purpose: The aim of this analysis is to quantify the research productivity of the Indian Institute of Science Education and Research Kolkata (IISER Kolkata) as it appears in the Web of Science (WoS) database from 2006-2020.

Design/Methodology/Approach: The necessary data for the research was drawn from the Web of Science (WoS) database in order to achieve the study's objectives. The bibliographical data presented with MS-Excel 2007 sheet in tabular format for analysis and interpretation.

Findings: The overall research output from 2006 to 2020 was 3,495 publications, with the year 2020 appearing to have the highest research output with 504 publications …

Optimising Research Support Services Through Libraries: A Review Of Practices, Aditi Das, Swapna Banerjee Dr.

Library Philosophy and Practice (e-journal)

No abstract provided.

Measuring The Extent Of Applying Metadata And Dublin Core Standards In University Libraries Of Jordan: An Analytical Study, Omar Al Jaradat, Fatema Ahmad Al- Samraie

Library Philosophy and Practice (e-journal)

The study aims to identify the extent of Jordanian Public and Private University Libraries to implement the International Indexing standards of Metadata and Dublin Core at its websites. The study adopted the descriptive analytical method in two stages; the first is to analyze the websites according to Dublin Core standard in a manual way while the second stage is to use the Metachecker.net program as one of the famous software on the Internet that contains all the Metadata Tags for websites analysis, which enables the analysis of Metadata. The analysis program was able to identify (6) University libraries sites that …

Scientometric Analysis Of Global Publication Output On “Ladakh” In Web Of Science (1989-2018), Amir Amanullah, S Rajeswari

Library Philosophy and Practice (e-journal)

The present study is aimed to explore the research trend on Ladakh for the past 30 years using the popular Indexing database “Web of Science”. A total of 561 research publications were found indexed by the Web of Science contributed by as many as 1106 authors, 462 institutions/organizations, 30 nations which appear in 261 journals in three languages and in 15 different document types. This research paper analyses the research productivity chronologically, nation wise, author wise, language wise, preferred journals and organization/institution wise for the period of 30 year (1989-2018).

Hr Process Automation: A Bibliometric Analysis, Shubham Mishra, Monica Kunte, Netra Neelam, Sanjay Bhattacharya, Preeti Mulay

Library Philosophy and Practice (e-journal)

Automation is interpreted as the replacement of manual operations by electronics and computer-controlled systems. Human resource management is an indispensable part of every firm be it the space of retail, healthcare, education or any other sector. Activities such as hiring new workers, training, or making sure that local labour laws are obeyed with HR processes and are a crucial part of every organisation. HR has typically been believed of as an extremely manual department procedure. Employees are accustomed to doing this manually and getting the job done themselves. But everything around the HR processes are changing rapidly. HR Automation is …

A Bibliometric Analysis Of Global Research On Green Building Rating Tools., Janhavi Kailas Mahale Ms, Kanchan C. Khare Dr

Library Philosophy and Practice (e-journal)

The movement of green buildings started all over the world after the development of different rating tools for the assessment of green buildings. In the present study, the research trends in the area of green building rating tools (GBRTs) were analysed through the Scopus database from the year 2000-2020. By using the different combinations of keywords, relevant articles were found after refining the search results. In this study, 482 relevant articles from the first set of keywords were considered till the period 4^th February 2021 for further analysis. Results reveal that research on GBRTs was majority done only on …

Covid-19 And Pakistani Academic Libraries: Documenting The Realities, Challenges And State Of Services., Faiz Ahmed, Nooruddin Merchant

Library Philosophy and Practice (e-journal)

The sudden rise of global pandemic has disrupted almost each and every segment of the society. On March, 2020, educational institutions in Pakistan including Libraries were forced to shift to online teaching, learning and provision of services. The need of the time is not only to document the systems, processes and procedures being implemented in Higher Educational Institutions including libraries, but learn from and build on these experiences. This survey is first of its kind effort to understand how Academic Libraries in Pakistan paved their way towards online transition, the challenges faced by them, the inclusion of library staff in …

Availability And Utilisation Of Library Information Resources By Students In Selected Secondary Schools In Ondo West Local Government Area, Ondo State, Nigeria, Ejiro Jamogha, Oresiri Jamogha, Sandra Omoniyi Efosa-Isibor

Library Philosophy and Practice (e-journal)

School libraries are established to compliment classroom instructions through the utilisation of their information resources. However, previous studies have shown decline in the utilisation of information resources in school libraries. Thus, the study focuses investigation on availability and utilisation of library information resources by students in selected secondary schools in Ondo West Local Government Area, Ondo State. Descriptive survey design was adopted for the study. The population of the study comprises of 400 students randomly selected from four secondary schools. Questionnaire was the instrument used for gathering data. The data collected were analysed using frequency and mean distribution. A total …

Classic Papers In Critical Care: A Bibliometric Analysis, Seyed Ali Mahdiyoun, Heidar Mokhtari, Maryam Esmaeilzadeh

Library Philosophy and Practice (e-journal)

Abstract

Purpose- This study aimed to identify and analyze the bibliometric characteristics of the classic papers in the field of critical care.

Design/methodology/approach- In this bibliometric overview, Google Scholar, Scopus and Web of Science were used for data collection. Study sample consisted of the classic papers in the field of critical care, introduced in Google scholar. SPSS were used for data analyses.

Findings- Critical Care ranked the first journal in having critical care classic papers. All critical care classic papers were multi-authored. The most highly-cited paper was a paper titled "Intensive insulin therapy in the medical ICU", with 3796 received …

Information Seeking Behavior Of Under Graduate Students Of English Discipline: A Comparative Study Of Miranda House College And Vivekananda College, University Of Delhi, Seema Yadav, Manish Kumar

Library Philosophy and Practice (e-journal)

The paper overtly attempts to investigate the information seeking behavior of UG students of English discipline from library for their different academic purposes. The scope of the study is limited to UG students of Department of English of two colleges of University of Delhi, i.e., Vivekananda College and Miranda House College. The study is based on Survey method of research and used questionnaire and interview methods for collection of data. The study revealed that both libraries are well equipped with quality sources, services and modern technology which reflects their strong potential to provide good environment for quenching the quest of …

Bibliometric Review On Inertial Sensors Based Position Estimation Using Sensor Fusion, Animesh Mishra, Hamshita Kancharlapalli, Ankit Kumar, Aditya Chauhan, Parag Narkhede

Library Philosophy and Practice (e-journal)

Background: This paper analyzes the position estimation of UAV in a 3D environment, on the basis of inertial sensors and sensor fusion algorithm, done from the year 1994 to 2020. This paper contains various bibliometric analyses previously done on this topic.

Methods: The content for this topic was taken from the popular Scopus database. The Scopus provides many filters for searching databases with different document categories like document by year, country, etc. The research carried in this paper also includes co-authorship, citation analysis, etc.

Results: A total of 345 articles were obtained from the last 20 years, on the topic …

Bibliometric Review On Liver And Tumour Segmentation Using Deep Learning, Jayant Jagtap, Aamir Habeeb, Avinash Jha, Shrey Aggarwal, Khushi Gupta

Library Philosophy and Practice (e-journal)

One of the major organs in the body is liver where tumors occur often. Malignant liver tumors pose a serious hazard to human life and health. Manual segmentation of the liver organ and tumor from computed tomography (CT) scans is difficult, time-consuming, and skewed to the clinician's experience, yet it is essential for hepatic surgical planning. However, due to the following considerations, segmenting liver tumors from computed tomography (CT) images is difficult: In CT pictures, the contrast between the liver tumor and healthy tissues is low, and the boundary is indistinct; the picture of the liver tumor is confusing, with …

Social Media Usage In The Academic Libraries: Current Trends And Challenges In Pakistan With Special Reference To Facebook, Shahzadi Humbhi, Shabbir Tareen, Alia Humbhi

Library Philosophy and Practice (e-journal)

The current study aims to investigate the usage of social networking sites (SNS) for promoting library resources and services in academic libraries as well as assessing the perception of library professionals regarding SNS (Facebook) and also identifying the challenges that prevent library professionals from promoting the resources and services of libraries through SNS. For this study primary data collected from 167 library professionals of the academic libraries. A structured questionnaire was used and a systematic sampling technique was adopted for data collection purposes. The results show that still the usage of social media is limited in the academic libraries of …

Bibliometric Analysis Of Research Trends On Role Of Dispute Resolution Mechanisms In Family Law Conflicts, Himanshi Parekh, Yogesh Dharangutti

Library Philosophy and Practice (e-journal)

This paper is a bibliometric analysis of research publications in the field of dispute resolution of family matters. The paper analyses the frequency of publications in this arena and identifying the research gaps. The paper utilizes literature published on this subject available at the Scopus database from 2011 to 2020. A total of 59 documents varying from books, chapters, articles, and journals have been extracted and analyzed for the purpose of this study. This data is further analyzed and presented in the forms of tables, maps, graphs, etc using VOSviewer and IMAPBuilder software. The study shows that even though there …

Use Of Social Media In Collaborative Learning Among The Post Graduate Students Of Selected Universities In India, Abdul Baquee, Abuzar Hossain, R Sevukan

Library Philosophy and Practice (e-journal)

Purpose – The very purpose of this research work is to explore the use of Social Media (SM) in collaborating learning among the postgraduate students of three central universities in India; University of Hyderabad (UoH), English and Foreign Language University (EFLU) and Pondicherry University (PU).

Design/Methodology - A descriptive random survey method is adhered to this study with a framed questionnaire to collect data from the postgraduate students of these three universities. A total of three hundred questionnaires (100 per university) are distributed individually out of it, two hundred and fifteen (71.66 %) questionnaires are retrieved back from the respondents. …

Resource Sharing Among Medical Teaching Libraries: A Developing Country Perspective, Muhammad Sadiq, Khurram Shahzad, Abid Iqbal

Library Philosophy and Practice (e-journal)

Resource sharing is a functional as well as financial need of any library. In this modern era of information technology while information explosion is at extreme, it is impossible for a library to cover the entire surface of available knowledge. Developed countries are actual beneficiaries of this practice where idea of resource sharing has been transformed into a formal practice. Developing South Asian countries are also working on this concept in order to adopt it as a practice. This study identified the resource sharing opportunities for medical teaching libraries in Lahore with reference to perception and willingness. The sample of …