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2021

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Opportunities And Challenges Of Consumer Health Information On The Internet: Is Cyberchondria An Emerging Challenge?, Amirreza Kalantari, Saeideh Valizadeh-Haghi, Azam Shahbodaghi, Farid Zayeri Jan 2021

Opportunities And Challenges Of Consumer Health Information On The Internet: Is Cyberchondria An Emerging Challenge?, Amirreza Kalantari, Saeideh Valizadeh-Haghi, Azam Shahbodaghi, Farid Zayeri

Library Philosophy and Practice (e-journal)

Introduction: With the advent of the Internet, retrieval and searching of information resources have changed compared to the past. These changes have made the Internet network easy enough for users to access specialized and non-specialized knowledge, and consequently, expose users to many challenges and opportunities. Accordingly, this study investigates and categorize these challenges and opportunities.

Methods: To conduct this narrative review, at the first step, the articles addressed health-related information available on the Internet from reputable journals and databases were selected. Then, the selected articles were examined to answer the research questions, and the information obtained was categorized. Finally, the …


Philippine Data Privacy Law: Is It Implemented In A Private University Library, Or Not?, Rachelle Joy C. Tanate-Lazo, David A. Cabonero Jan 2021

Philippine Data Privacy Law: Is It Implemented In A Private University Library, Or Not?, Rachelle Joy C. Tanate-Lazo, David A. Cabonero

Library Philosophy and Practice (e-journal)

An individual’s personal information identifies him and reveals who he is. Being aware of data privacy can help protect personal information from leakage. However, awareness is not enough. Conscious effort to understand and familiarize one’s self on the provisions of data privacy should also be exerted to guarantee safety. The study used mixed methods of research on the knowledge of stakeholders and practice of the library and librarians on Philippine Data Privacy Act (DPA) of 2012 using a researcher-made questionnaire. The data were determined by computing the frequencies and percent values of the “Yes” responses of the 115 library stakeholders …


Research Output Of Area Studies Center, For Russia, China And Central Asia, Pakistan; A Bibliometric Analyses Of Mphil And Phd Research Work Of Last Thirty Eight Years, Abid Hussain, Abdus Salam, Muhammad Ibrahim, Zeeshan Khan Jan 2021

Research Output Of Area Studies Center, For Russia, China And Central Asia, Pakistan; A Bibliometric Analyses Of Mphil And Phd Research Work Of Last Thirty Eight Years, Abid Hussain, Abdus Salam, Muhammad Ibrahim, Zeeshan Khan

Library Philosophy and Practice (e-journal)

This paper attempts to present the bibliometric attributes of the doctoral /postgraduate dissertations/theses submitted to Area Study Center for Russia, China and Central Asia University of Peshawar, Pakistan. Study covers thirty eight Years of productivity ranges from 1981 to the end of the 2019. The objective of the study was to examine the research productively of the Doctoral and Master of Philosophy (M.Phil) Theses of the Center. The primary investigation explored that a total of Eighty Two PhD and Thirty Three MPhil Theses were submitted by the scholars. The gender of the scholars was male dominate; over female. Only 1.74% …


Role Of Library Associations Towards Professional Identity In India, Prabhat Ranjan, Bhupendra Kumar Singh Jan 2021

Role Of Library Associations Towards Professional Identity In India, Prabhat Ranjan, Bhupendra Kumar Singh

Library Philosophy and Practice (e-journal)

Present study deals with some prominent issues to the library profession in India in parlance to role of associations to combat the problems arisen effectively. It includes wage issues to the professionals, quality assurance in LIS education, funding provisions in library legislations to support public libraries, and devising a strong platform for better presentations of problems to the government and society. The study is limited and delimited to India. The study is based on literature search and followed by an online survey on the issues mentioned earlier. The respondents did not satisfy with the associations on the pay equity issues. …


Assessment Of Information Literacy Among The Students Of Pes's Rajaram And Tarabai Bandekar College Of Pharmacy, Ms. Prayangi Vishal Matonkar, Mr. Munesh Kumar Jan 2021

Assessment Of Information Literacy Among The Students Of Pes's Rajaram And Tarabai Bandekar College Of Pharmacy, Ms. Prayangi Vishal Matonkar, Mr. Munesh Kumar

Library Philosophy and Practice (e-journal)

In the age of information communication technology, information has become one of the daily needs. Most simply, the information requires at every walk of human life. For both sender and receiver, the piece of information is to be structured and consistent for its right impact. In informal communication, unprocessed and unstructured information gets delivered, which required to be analyzed and processed with a set of skills to obtain the unique meaning. This paper studies the information-seeking behaviour, processing of the information, and information literacy of PES's Rajaram and Tarabai Bandekar College of Pharmacy at Ponda Goa. This paper aims to …


Quantum Clustering Drives Innovations: A Bibliometric And Patentometric Analysis, Shradha Deshmukh, Preeti Mulay Jan 2021

Quantum Clustering Drives Innovations: A Bibliometric And Patentometric Analysis, Shradha Deshmukh, Preeti Mulay

Library Philosophy and Practice (e-journal)

The paper presents a bibliometric analysis from 2014 to 2020 of the emerging and engaging field of quantum computing called Quantum Machine Learning (QML). The study discusses the analysis results from the comprehensive high indexed databases worldwide such as Institute of Electrical and Electronics Engineers (IEEE), Scopus, Web of Science (WOS), Google Scholar and the Association for Computing Machinery (ACM). Tools like iMapbuilder, IBM and SPSS Statistics are used to provide meaningful insights and flawless representations of the extracted data. There has been little research to provide a macroscopic overview of renowned authors, subject areas, funding agencies and patent applications …


Geographical Indications In India: Present Scenario, Rajiv M. Patel Mr, Lavji N. Zala Dr. Jan 2021

Geographical Indications In India: Present Scenario, Rajiv M. Patel Mr, Lavji N. Zala Dr.

Library Philosophy and Practice (e-journal)

Geographical Indication (GI) has developed as a significant type of Intellectual Property Rights issue in India. It provides the right to use the indication for the product to their manufacturers or producers from that particular region. It also means that they have the legal right to prohibit the use of the sign or name which doesn’t have certain qualities and characteristics ensured by the GI of that particular product. Till 30th September, 2020 out of 706 applications, 370 products were registered under GI in India. Some products were also registered by foreign countries in India. 15 products from 9 …


Knowledge Management For Innovativeness And Sustainable Organizational Development: A Case Study Of Selected Corporate Institutions In Kenya, Arnold Mwanzu, Dickens Rodriguez Wendo, Felix Kibet Jan 2021

Knowledge Management For Innovativeness And Sustainable Organizational Development: A Case Study Of Selected Corporate Institutions In Kenya, Arnold Mwanzu, Dickens Rodriguez Wendo, Felix Kibet

Library Philosophy and Practice (e-journal)

The birth of knowledge-based economies placed a great significance to effective knowledge management. Knowledge management is now a critical component for organizations in the 21st century in their effort to ensure sustainable organizational development. Organizations need to have strategies to create, adapt, and manage knowledge so as to maintain their innovation ability, consequently enhancing their sustainability. The purpose of the study was to examine the effect of Knowledge Management on innovativeness and sustainable organizational development. The study took a quantitative approach through a descriptive research design. The study population included selected corporate organization that had embraced knowledge management …


Mapping The Research Output Of Journal Of Social Sciences And Humanities (Jssh): A Bibliometric Study, Muhammad Jawwad, Muhammad Shahid Soroya Dr, Pervaiz Ahmad Dr Jan 2021

Mapping The Research Output Of Journal Of Social Sciences And Humanities (Jssh): A Bibliometric Study, Muhammad Jawwad, Muhammad Shahid Soroya Dr, Pervaiz Ahmad Dr

Library Philosophy and Practice (e-journal)

The aim of this study is to map the trends of research published in the Journal of Social Sciences and Humanities (JSSH), currently a six-monthly research journal of the Allama Iqbal Open University (AIOU, Islamabad, Pakistan) being published since 1995. AIOU is a federally chartered university publishing 22 research journals. Most of AIOU’s research journals are recognized by the Higher Education Commission (HEC) of Pakistan including JSSH.

All the bibliographic data of 378 research articles from 27 volumes and 48 issues retrieved from print copies and journal website were filtered and analyzed employing bibliometrics with MS Excel. Data analysis and …


The Pandemic Of Covid 19 And Role Of Academic Libraries, Navneet Kaur Deol, Khushpreet Singh Brar Jan 2021

The Pandemic Of Covid 19 And Role Of Academic Libraries, Navneet Kaur Deol, Khushpreet Singh Brar

Library Philosophy and Practice (e-journal)

The present article highlights the role of libraries and the library staff to be played during the emergency circumstances of the community spread of the virus of the COVID-19 worldwide. The study proposes that the libraries cannot afford to close down their formal duties of providing information to the users. During the situation of lockdown, the libraries can provide the relevant information and knowledge sources to the information seekers including teachers, students and researchers through various online and web sources. The libraries should be in continuous coordination with the researchers conducting research in the field of the cure of the …


User’S Satisfaction Level On Physical Facilities And Services Available In The Library: With Special Reference To Francis Xavier Engineering College, Tirunelveli District, Tamil Nadu, A. Ganesa Murthy, Dr. M. Mani, A. Eronimus Jan 2021

User’S Satisfaction Level On Physical Facilities And Services Available In The Library: With Special Reference To Francis Xavier Engineering College, Tirunelveli District, Tamil Nadu, A. Ganesa Murthy, Dr. M. Mani, A. Eronimus

Library Philosophy and Practice (e-journal)

Due to the information explosion in the modern world, people are craving knowledge, and libraries worldwide face a tough challenge to meet their needs. The library, as an organization, is undergoing a multi-dimensional change. Only by satisfying the needs of its users, a library can justify its existence. All the services provided by the library are for the benefit of the users. The study’s objective is to determine the user’s satisfaction level with different physical facilities available and services provided in the library. The primary data were collected from 100 respondents using library facilities in Francis Xavier Engineering College, Tirunelveli …


Improving Literacy Education Provisions To Tackle National Security Challenges In Ebonyi State, Nigeria, Charles Chibuike Onwuadi, Eke Ndukwe Ukpai, Ikechukwu Charles Okafor, Polycarp Mbagwu Darlington Okeke, Charity Onyeodiri Imo, Jimoh Bala Ogu, Ifeyinwa O. Ezenwaji Jan 2021

Improving Literacy Education Provisions To Tackle National Security Challenges In Ebonyi State, Nigeria, Charles Chibuike Onwuadi, Eke Ndukwe Ukpai, Ikechukwu Charles Okafor, Polycarp Mbagwu Darlington Okeke, Charity Onyeodiri Imo, Jimoh Bala Ogu, Ifeyinwa O. Ezenwaji

Library Philosophy and Practice (e-journal)

Abstract

This study ascertained the extent to which improving literacy provisions can help ameliorate national security challenges in Ebonyi State, Nigeria. The study was guided by three specific purposes, three research questions and three corresponding null hypotheses. The population for the study comprised 3,035 respondents. Stratified proportionate sampling technique was used to select 749 respondents comprising 130 CBMC members, 427 adult literacy facilitators and 192 adult learners used as the sample for the study. The instrument for data collection was researchers-structured questionnaire titled “Improving Literacy Provisions for National Security Questionnaire” (ILPNSQ). The instrument was validated by three experts while its …


Change In The Nomenclature Of Library And Information Science Discipline: Perceptions Of Lis Faculty Members, Practitioners And Students, Midrar Ullah Jan 2021

Change In The Nomenclature Of Library And Information Science Discipline: Perceptions Of Lis Faculty Members, Practitioners And Students, Midrar Ullah

Library Philosophy and Practice (e-journal)

Objectives: To know the perceptions of LIS professionals and students regarding change of nomenclature of LIS discipline and the location of LIS schools (departments) under the appropriate faculty in the universities.

Methodology: Data for this descriptive study were collected from the university websites and through discussion with the chairpersons of LIS departments in Pakistan. A web-based questionnaire was also posted on Facebook, mailing groups, WhatsApp groups to ascertain the perceptions of LIS faculty members, practitioners and students in Pakistan. The data were analyzed and presented with frequency and percentage.

Findings: There is no uniformity in the nomenclature …


Digital Learning In Post Covid-19 Era: Policy Options And Prospects For Quality Education In Nigeria, Stephen Tochukwu Nwachukwu, Chinweoke Methodius Ugwu, Joseph O. Wogu Jan 2021

Digital Learning In Post Covid-19 Era: Policy Options And Prospects For Quality Education In Nigeria, Stephen Tochukwu Nwachukwu, Chinweoke Methodius Ugwu, Joseph O. Wogu

Library Philosophy and Practice (e-journal)

Quality education, which remains the key to sustainable development globally, is under threat sequel to Covid-19 pandemic that has bedeviled the academic activities owing to its social distancing rule. Alternatively, Universities worldwide has embraced digital learning in order to sustain the academic activities. Regrettably, Nigerians’ Universities are still under lock and keys in view of poor or lack of digital learning equipment and experts. This study ascertains Nigeria’s readiness towards digital learning, prospects, challenges and policy options amidst Covid 19 pandemic. Evaluation theory in line with qualitative research design was used to analyze the research questions. The finding showed that …


Young People’S Perceptions Towards Librarians: An Exploratory Study Of Students Of Five Senior High Schools In Ghana, Samuel Abban, Reuben Saah Jan 2021

Young People’S Perceptions Towards Librarians: An Exploratory Study Of Students Of Five Senior High Schools In Ghana, Samuel Abban, Reuben Saah

Library Philosophy and Practice (e-journal)

This study sought to discover young people’s impressions of librarians and their work. Three Hundred and Fifty Three Senior High School (SHS) students were selected using proportionate stratified sampling technique for the study. Using the survey descriptive method, structured questionnaires were randomly administered. Three Hundred and Twenty Six, representing 92% of the questionnaires were retrieved and found usable. The study includes a comparison of a librarian with nine other professional groups based on five criteria considered to be essential determining factors when choosing a profession. The study revealed that the students’ had low level of awareness of librarians, lacked understanding …


Use And Impact Of Social Networking Sites On Reading Habits Of College Students, Manzoor Hussain, Syed Uzma Kubravi, Fayaz Ahmad Loan Jan 2021

Use And Impact Of Social Networking Sites On Reading Habits Of College Students, Manzoor Hussain, Syed Uzma Kubravi, Fayaz Ahmad Loan

Library Philosophy and Practice (e-journal)

The main objective of the study was to investigate how social networking sites (SNS) have shaped the reading habits of the degree college students in the Srinagar district of Kashmir, J&K, (India). Data were collected with the aid of a well-designed and structured questionnaire using Google forms. The results reveal that students use social networking sites for both academic and non-academic purposes. It was revealed that the majority of the students in all disciplines used social networking sites for exchanging reading material, communicating with teachers and classmates, obtaining information, and reading newspapers and magazines. The majority of the students also …


Students' Understanding Of The Importance Of Information Literacy (Il) Programs And Skills, Muhammad Zeeshan, Nadeem Siddique, Haroon Idrees Jan 2021

Students' Understanding Of The Importance Of Information Literacy (Il) Programs And Skills, Muhammad Zeeshan, Nadeem Siddique, Haroon Idrees

Library Philosophy and Practice (e-journal)

Abstract

The research was conducted to determine the relevance of the information literacy skills of Lahore University of Management Sciences graduate students (LUMS). A convenient sampling technique was used to collect the required data from the population. A sample of 357 students was selected, and the useable response rate was 82%. Results of the study revealed that the majority 51 %, were aware of the IL "Somehow" concept of information literacy. Similarly, majority 86% of the participant had not received any training on information literacy. The findings also showed that 49% of the majority of students found the IL program …


Exploring Growth And Impact Of Research Productivity For Prince Of Songkla University (Psu) On Scopus Database: A Bibliometric Analysis, Pachisa Kulkanjanapiban, Tipawan Silwattananusarn Jan 2021

Exploring Growth And Impact Of Research Productivity For Prince Of Songkla University (Psu) On Scopus Database: A Bibliometric Analysis, Pachisa Kulkanjanapiban, Tipawan Silwattananusarn

Library Philosophy and Practice (e-journal)

This paper presents a Bibliometric analysis of Prince of Songkla University (PSU) based on the Scopus database for 1978-2021. The study aimed to explore the current state, the trends, characteristics of Prince of Songkla University (PSU), i.e., growth of research output, collaboration trends, authorship pattern, citation patterns, contributing countries, and organizations. A total of 14,644 publications consulted of PSU published during the year 1978-2021 retrieved from the Scopus database, and these articles had a total of 10,257 cited items. The method used to display the research pattern and research activity on a particular topic is the bibliometric analysis commonly used …


Perception Of And Attitudes Towards Plagiarism Among Graduate Students In Ghana, Aba Amandzewaa Anaman Ms, Francis Agyei Mr Jan 2021

Perception Of And Attitudes Towards Plagiarism Among Graduate Students In Ghana, Aba Amandzewaa Anaman Ms, Francis Agyei Mr

Library Philosophy and Practice (e-journal)

ABSTRACT

This study investigated students’ perception of plagiarism, sources of information on plagiarism, attitude towards plagiarism, reasons for acts of plagiarism and knowledge of the consequences of plagiarism. A quantitative approach was used. Data was gathered using survey from a sample size of 319 graduate students of University of Ghana, selected using the stratified sampling technique. The main data collection instrument was the questionnaire and the data were analysed descriptively. Findings showed a universal awareness of plagiarism with lecturers as their major source of information. Students generally had a basic understanding of the concept of plagiarism but have broadened the …


Information Needs And Requirements Of The Rural Population Of Tamilnadu And Relevance Of Common Service Centers: A Study, Dr. P. Muthumari Dr. P. Muthumari Jan 2021

Information Needs And Requirements Of The Rural Population Of Tamilnadu And Relevance Of Common Service Centers: A Study, Dr. P. Muthumari Dr. P. Muthumari

Library Philosophy and Practice (e-journal)

Abstract

The basic needs of citizens, such as information, education, entertainment and health services, may be addressed through the establishment of Community Service Centres. The CSC Network will serve as a significant connectivity backbone to provide e-government, e-learning and other IT-enabled platforms. In this paper, the investigator attempts to analyse the information needs of rural people in Tamilnadu and to identify the relevance of the Community Service Centers.


Youtube: The New Age Marketing Strategy For Library Services, Victor Sorna Prabhu A, Dr. M. Tamizhchelvan Jan 2021

Youtube: The New Age Marketing Strategy For Library Services, Victor Sorna Prabhu A, Dr. M. Tamizhchelvan

Library Philosophy and Practice (e-journal)

In the 21st century, people show much interested in audiovisuals than that in printed materials. At the turn of this era, videos became popular as students started spending more time with audiovisuals. Put differently; people most likely prefer YouTube to Google. Although Google appears to be the famous search engine, as of 2015, YouTube has been more popular than Google. To supply videos, YouTube has still been the most used website. The present study explores the impact of YouTube on students, YouTube usage by students at college. It explains the conversion of YouTube features into innovative marketing strategies for the …


Encompassing The Literature On The Themes Of Job-Performance, Published In Journals Indexed In The Scopus-Elsevier Database From 2000 – 2019., Zameer Hussain Baladi, Saleh Ali Al-Qarni, Abdullah Al-Dhahi, Faisal Al-Harbi, Mumtaz Hussain Satti Jan 2021

Encompassing The Literature On The Themes Of Job-Performance, Published In Journals Indexed In The Scopus-Elsevier Database From 2000 – 2019., Zameer Hussain Baladi, Saleh Ali Al-Qarni, Abdullah Al-Dhahi, Faisal Al-Harbi, Mumtaz Hussain Satti

Library Philosophy and Practice (e-journal)

Aim of the research: This is a retrospective and quantitative study to evaluate the productivity of research on job performance and aspects of subject to administration and business community through the literature produced and published in journals enlisted Scopus-Elsevier database from 2000 - 2019.

Methods/Approach: The material for this study download in coma-separated value (CSV) with a note-paid file to store and tabulated in MS Excel for examination. The frequency of publications, types, and language of documents, total participation and affiliation of authors with their countries, and classification of the Published data were set as objectives.

Results: …


Modelling Of Information Seeking Behaviour Of School Teachers In Sri Lanka, Chamani Gunasekera, R. Balasubramani Dr. Jan 2021

Modelling Of Information Seeking Behaviour Of School Teachers In Sri Lanka, Chamani Gunasekera, R. Balasubramani Dr.

Library Philosophy and Practice (e-journal)

Understanding information needs and seeking behaviour is essential in the provision of effective information services for school teachers. Though many seeking models have been developed over the years, most are relatively concentrated on a distinct profession or practice. However, no such definite model has been developed for school teachers particularly in Sri Lanka. Thus, the main objective of this study is to develop a model to explore the information-seeking behaviour (ISB) of teachers. The model proposed in this paper is based on Wilson’s general model of ISB. The theoretical insights and empirical evidence comprehended in the study were …


Mapping The Research Productivity Of University Of Jammu During 2010-2019, Sangita Gupta, Diksha Rajput, Sumeer Gul Jan 2021

Mapping The Research Productivity Of University Of Jammu During 2010-2019, Sangita Gupta, Diksha Rajput, Sumeer Gul

Library Philosophy and Practice (e-journal)

This study is aimed at analysing the research productivity of the University of Jammu for a period of ten years during 2010-2019. A total of 1641 papers were retrieved from Incites database during the covered period of 10 years. These papers were analysed using different bibliometric techniques for studying the research productivity in different parameters such as publication growth pattern, mode of publications, citation pattern, prolific authors, preferred journals, authorship pattern, collaboration pattern, etc. The results revealed that there is continuous growth in publication productivity, and most of the output is published in the form of journal articles. The published …


Bibliometric Analysis Of Publications In The Scopus Database: A Study At Prince Of Songkla University (Psu) During 1978-2021, Pachisa Kulkanjanapiban, Tipawan Silwattananusarn Jan 2021

Bibliometric Analysis Of Publications In The Scopus Database: A Study At Prince Of Songkla University (Psu) During 1978-2021, Pachisa Kulkanjanapiban, Tipawan Silwattananusarn

Library Philosophy and Practice (e-journal)

This paper presents a Bibliometric analysis of Prince of Songkla University (PSU) based on the Scopus database for 1978-2021. The study aimed to explore the current state, the trends, characteristics of Prince of Songkla University (PSU), i.e., growth of research output, collaboration trends, authorship pattern, citation patterns, contributing countries, and organizations. A total of 14,644 publications consulted of PSU published during the year 1978-2021 retrieved from the Scopus database, and these articles had a total of 10,257 cited items. The method used to display the research pattern and research activity on a particular topic is the bibliometric analysis commonly used …


Three Stages Of Consumers’ Multi-Stage Dichotomic Switching Process: Pre-Switch, Switch, And Post-Switch, Jussi Nykanen, Virpi K. Tuunainen, Tuure Tuunanen, Fiona Fui-Hoon Nah Jan 2021

Three Stages Of Consumers’ Multi-Stage Dichotomic Switching Process: Pre-Switch, Switch, And Post-Switch, Jussi Nykanen, Virpi K. Tuunainen, Tuure Tuunanen, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

This research examines why and how consumers switch their mobile phones. We propose a framework that is grounded on decision-making and motivational theories and draws on the findings from a multinational qualitative survey on consumers’ mobile phone switching process. We show that consumers’ pre-switching decisions are affected by push and pull factors, their mobile phone selections are based on utilitarian or hedonic values, and their justifications for switching are based on cognition or affect. Furthermore, we identify two archetypical routes (i.e., cognitive and affective routes) and three conjoint routes that explain the dichotomic switching processes in pre-switch, switch, and post-switch …


An Efficient Privacy Preserving Message Authentication Scheme For Internet-Of-Things, Jiannan Wei, Tran Viet Xuan Phuong, Guomin Yang Jan 2021

An Efficient Privacy Preserving Message Authentication Scheme For Internet-Of-Things, Jiannan Wei, Tran Viet Xuan Phuong, Guomin Yang

Research Collection School Of Computing and Information Systems

As an essential element of the next generation Internet, Internet of Things (IoT) has been undergoing an extensive development in recent years. In addition to the enhancement of peoples daily lives, IoT devices also generate/gather a massive amount of data that could be utilized by machine learning and big data analytics for different applications. Due to the machine-to-machine communication nature of IoT, data security and privacy are crucial issues that must be addressed to prevent different cyber attacks (e.g., impersonation and data pollution/poisoning attacks). Nevertheless, due to the constrained computation power and the diversity of IoT devices, it is a …


Animal Sentience: History, Science, And Politics, Andrew N. Rowan, Joyce M. D'Silva, Ian J.H. Duncan, Nicholas Palmer Jan 2021

Animal Sentience: History, Science, And Politics, Andrew N. Rowan, Joyce M. D'Silva, Ian J.H. Duncan, Nicholas Palmer

Animal Sentience

This target article has three parts. The first briefly reviews the thinking about nonhuman animals’ sentience in the Western canon: what we might know about their capacity for feeling, leading up to Bentham’s famous question “can they suffer?” The second part sketches the modern development of animal welfare science and the role that animal-sentience considerations have played therein. The third part describes the launching, by Compassion in World Farming, of efforts to incorporate animal sentience language into public policy and regulations concerning human treatment of animals.


Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan Jan 2021

Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

Most of today’s AI technologies are geared towards mastering specific tasks performance through learning from a huge volume of data. However, less attention has still been given to make the AI understand its own purposes or be responsible socially. In this paper, a new model of agent is presented with the capacity to represent itself as a distinct individual with identity, a mind of its own, unique experiences, and social lives. In this way, the agent can interact with its surroundings and other agents seamlessly and meaningfully. A practical framework for developing an agent architecture with this model of self …


The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun Jan 2021

The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun

Research Collection School Of Computing and Information Systems

As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …