Digital Commons Network^™

Strategies To Retain Call Center Employees, Michele Boston

Walden Dissertations and Doctoral Studies

Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders in …

Impact Of Immediate Bedding In The Emergency Department On Length-Of-Stay And Left-Without-Being-Seen, Christine Demo

Walden Dissertations and Doctoral Studies

Hospital systems and health care leaders struggle to provide safe and efficient care to patients seeking care in the emergency department (ED). EDs are experiencing a high influx of patients leading to ED overcrowding and causing stress on the department to manage patient flow more efficiently. The inability to manage patient flow properly limits the ability to provide safe, effective, and timely care to patients. Many solutions have been proposed to decrease overcrowding though the main focus of this study was the implementation of a more efficient patient flow strategy, known as immediate bedding. The purpose of this quantitative study …

Predictors Of Cancer Information Seeking Among Adults With A Family History Of Cancer, Oluwakemi Akindeju Fawole

Walden Dissertations and Doctoral Studies

Cancer is a significant cause of illness and mortality in the United States. A family history of cancer is a valuable factor for assessing disease risk and increasing cancer information-seeking behaviors for prevention. Guided by the health belief model, this quantitative study addressed the predictors of cancer information seeking behavior among adults with a family history of cancer. In this study, data from 8,473 participants in the 2017–2019 Health Information Trends Analysis Survey were analyzed using multivariate logistic regression. This analysis addressed whether there was a statistically significant difference in sociodemographic factors, measures of health status, and health care engagement …

Electoral Justice Traits Of Youth-Led Election Violence In Nairobi’S Informal Settlements, Gezahegn Kebede Gebrehana

Walden Dissertations and Doctoral Studies

Youth residing in Kenya’s informal urban settlements commonly engage in election-related violence, yet little is known about why this occurs. This study explored the triggers for the escalation of such violence in informal settlements, which has been characteristic of almost all elections held since the introduction of the multiparty system in 1991. The purpose of this qualitative phenomenological study was to understand lived experiences of young adults and community leaders who lived in one of Nairobi’s informal settlements who had witnessed the level of youth violence in the city. A conceptual foundation related to electoral justice that manifests in different …

Investigating The Needs Of Homeless Individuals Living In Transitional Housing, Tonya Hambrick-Mcclain

Walden Dissertations and Doctoral Studies

Homeless individuals are a disadvantaged and vulnerable population. Some of the issues contributing to homelessness are mental illness, medical problems, substance abuse, domestic violence, and lack of education and affordable housing. Homelessness continues to be a major social issue in the United States, and it profoundly affects individuals ages 25–35 years old. There is limited research identifying the needs of homeless individuals between the ages of 25 and 35 who live in transitional housing in the Chicago area. The purpose of this generic qualitative research study was to explore how homeless individuals ages 25-35 years old describe their lived experiences …

Exploring Knowledge Retention Strategies To Prevent Knowledge Loss In Project-Based Organizations (Pbos), Robert Haughton

Walden Dissertations and Doctoral Studies

Knowledge is a valuable asset, and managing that knowledge is now recognized as a significant contributor to organizations in the current business climate. The problem is that the loss of knowledge impacts project quality, organizational efficiency, and customer satisfaction. Too often, managers do not adequately communicate the knowledge retention strategies needed to reduce the impact of knowledge loss on project productivity. The purpose of this qualitative case study was to explore knowledge retention strategies to prevent knowledge loss in project-based organizations. The knowledge-based view of the firm and intellectual capital formed the conceptual framework. Eight participants consisting of managers, full-time …

Workplace Spirituality: A Study Of Human Resource Practices Promoting Employee Engagement, Terri Denise James

Walden Dissertations and Doctoral Studies

Workplace spirituality is a growing phenomenon, yet a research problem exists because many organizational leaders do not fully understand how workplace spirituality can be used to improve employee engagement, and no clear workplace guidelines exist for U.S. human resource (HR) professionals to follow. The study’s purpose was to examine how HR practices can support workplace spirituality and improve employee engagement. The research question focused on how HR professionals practice servant leadership to support employees’ internal and external workplace spirituality needs and promote employee engagement. A snowball sampling approach was used to select participants who are HR professionals with 5 years …

Content Analysis Of Rn To Bsn Instructor Postings In Community College Online Discussion Boards, Judith Marie Koch

Walden Dissertations and Doctoral Studies

Online community college instructors’ failure to effectively utilize asynchronous discussion boards negatively impacts student course outcomes. However, it is unclear exactly what practices instructors use in their discussion boards. The purpose of this qualitative content analysis study was to investigate community college instructors’ practices on their discussion boards. The community of inquiry’s (CoI) constructs framed the research questions of the social, cognitive, and teaching presences observed in online instructor comments. Data were the discussion boards posts of four online associate to baccalaureate degree nursing instructors from a southeastern United States community college. Data were inductively analyzed using open and a …

Identifying Factors Associated With Rapid Readmissions In Behavioral Health Organizations, Glennisha Maxwell

Walden Dissertations and Doctoral Studies

Healthcare reform and changes to traditional reimbursement models have placed increasing pressure on healthcare industry leaders to identify ways of remaining competitive while responding to the challenge of reducing excessive costs. Behavioral health organizations are included in this systemic challenge, and rapid readmissions have been identified as one significant contributor to increasing and unsustainable costs. A qualitative case-study design was used to identify factors associated with rapid readmissions in an inpatient psychiatric hospital. The research problem centered on insufficient information about the rapid readmission population of the inpatient psychiatric hospital involved in the study. Methodological triangulation of data was achieved …

Secondary Teachers’ Perceptions Of Classroom Walkthroughs, Randa Mazzawi

Walden Dissertations and Doctoral Studies

AbstractProviding teachers with professional development leads to enhanced instructional practices that influence student achievement. Because of low student achievement scores, secondary school administrators at a district in the western United States implemented administrator-led classroom walkthroughs (CWs) as ongoing professional development to improve teachers’ instructional practices and student achievement. However, secondary teachers (Grades 7-12) in the district believed that the use of CWs as an instructional coaching model was not improving their instructional practices. The purpose of this basic qualitative study was to understand secondary teachers’ perceptions of CWs. Guided by Kolb’s experiential learning theory as the conceptual framework, the research …

Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed

Walden Dissertations and Doctoral Studies

Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and joint …

Benefits Of Using An Electronic-Medical-Record In The Emergency Department: A Systematic Review, Eduardo Paguntalan Monroy

Walden Dissertations and Doctoral Studies

AbstractLow quality of care is a problem for many United States (U.S.) emergency departments (E.D.). The use of electronic medical records (EMR) with quick embedded tools, treatment plans, and protocols decrease E.D. overcrowding, reduce boarding time, to approximate the 4- hour recommendation by the Joint Commission on Accreditation of Healthcare Organizations, and improve quality of care. The project question asked whether a systematic review of EMRs with quick embedded tools, treatment plans, and protocols decreased overcrowding and boarding time, and improved E.D. quality care. This systematic review used the Johns Hopkins Model to answer the project question by guiding selection, …

Associations Between Nurse Manager Engagement And Nursing Quality Indicators, Justin Travis Morris

Walden Dissertations and Doctoral Studies

Individuals serving in the nurse manager role are critical stakeholders supporting frontline nurses delivering quality care within acute care settings. Despite evidence supporting nurse managers’ contributions to improved quality outcomes for patients by proxy, there is scant evidence supporting direct relationships between the role and outcomes. This study intended to provide quantitative evidence of relationships between nurse managers’ engagement, nurse managers’ tenure, and patient outcomes. The leadership complexity theory classified the nurse manager as a meso-level leader, requiring support from the macro- and microlevels of the organization. Acting as a liaison, meso-level leaders’ function in the space between executive leadership …

Effects Of Multilayered Simulation On Skill Acquisition In Associate Degree Nursing, Rikki Meshone Murff

Walden Dissertations and Doctoral Studies

There is a demand for an overhaul of undergraduate nursing education curricula to better prepare students who can provide safe, quality care in an increasing complex health care system. Simulation use has provided an avenue for nurse educators to consider when deciding appropriate and reliable teaching and learning strategies to guide students with little attention given to the effectiveness of novel approaches such as multilayered simulation. The aim of this study was to examine the use of multilayered simulation as an effective teaching method in nursing education. Kolb’s theory of experiential learning was used to guide this study. A quantitative, …

Nurse Retention Strategies In The Healthcare Industry, Luke Anthony Nicholson

Walden Dissertations and Doctoral Studies

Nurse turnover in the healthcare industry is detrimental to the quality-of-care patients receive, organizational financial health, and nurse job satisfaction. Nurse managers who lack effective nurse retention strategies might struggle to reduce voluntary turnover, which can adversely impact nurse job satisfaction and patient care quality. Guided by the unfolding model of voluntary employee turnover and job embeddedness theory, the purpose of this qualitative multiple case study was to explore retention strategies nurse managers use to reduce the voluntary turnover of nurses. The participants were three nurse managers at three hospitals in central and southern Illinois with proven strategies to reduce …

Lived Experiences Of Diabetic Patients And Access To Care Information In Nigeria, Ngozi Scholar Nwaokoro

Walden Dissertations and Doctoral Studies

AbstractStudies have shown that chronic diabetes can be managed throughout a lifetime, despite the numerous health, social and economic consequences of the disease. Nevertheless, researchers have yet to establish the efficacy of access to diabetic information on care and family needs in relation to living with diabetes in a developing country like Nigeria. The purpose of this study was to explore the lived experiences, including both barriers and needs regarding access to information and care, of diabetic patients in Abuja Municipal Area Council, Nigeria. The study used the Social-Ecological Model as a framework for analysis. Adopting the phenomenological research method, …

Implementation Of Universal Basic Education Program In The North-Central Region Of Nigeria, Kazeem Oladimeji

Walden Dissertations and Doctoral Studies

Government reports document that the North-Central region of Nigeria has experienced increased negative ineffectiveness of preschool education policy implementation. At the same time, other data suggest that key stakeholders' contribution is missing in the preschool education policy formulation and implementation processes. However, much less is known regarding specific key stakeholders’ perceptions that could help reverse this trend. Grounded in the advocacy coalition framework and appreciative inquiry, narrowing this knowledge gap was the purpose of this study. The research question focused on key stakeholders’ perceptions that could increase full participation and facilitate the establishment of more quality preschools in the region. …

Relationship Between Leadership Style And Innovation Performance In Small-To-Medium-Scale Enterprises In Nigeria, Emmanuel Chukwuemeka Ossai

Walden Dissertations and Doctoral Studies

AbstractThe Global Innovation Index recently indicated that Nigeria lags several countries in Sub-Saharan Africa in innovation inputs and outputs. It is uncertain whether leadership style in place in Nigerian enterprises is a factor in this situation. Innovation performance is the contribution of product and process innovations to profits and growth in an enterprise. The purpose of this correlational, cross-sectional, survey study was to understand the relationship between leadership style and innovation performance in small-to-medium-scale enterprises (SMEs) in Nigeria. The SME sector was selected because it is the engine of growth of the economy and the highest employer of labor, but …

General Education And Special Education Teachers’ Perceptions Of Co-Teaching In High Schools, Julia Pitts

Walden Dissertations and Doctoral Studies

AbstractGeneral Education and Special Education Teachers’ Perceptions of Co-Teaching in High Schools by Julia A. Pitts

Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Education

Walden University March 2021 Abstract Students with special needs are being integrated into general education classrooms. To accommodate these students, schools are using an instructional delivery method with two teachers, one general education and one special education in the same classroom. The goal of this qualitative study was to understand perceptions of general and special education teachers who were assigned to work in co-taught classrooms. The concept that …

Integrating Tf-Cbt And Play Therapy: Promoting Resilience In Child Sexual Assault Survivors, Shayla Polk

Walden Dissertations and Doctoral Studies

Licensed social workers and counselors provide services to children who experience child sexual assault (CSA), which disrupt their normal childhood developmental processes. Trauma outcomes include symptoms related to somatization, inability to cope, feelings of helplessness, decreased self-esteem, difficulty expressing proper emotions, anxiety, depression, and posttraumatic stress disorder. Trauma-focused cognitive-behavioral therapy (TF-CBT) combined with play therapy can be helpful for CSA survivors. Still, it is not yet fully understood how therapists perceive the combined approach or how it fosters resiliency in children who experience sexual assault. The purpose of this action research study was (a) to explore the experiences and perspectives …

Bridging Psychological Distance In Construal Of Climate Change Consequences Through Intergenerational Dialogue, David Ryan Richardson

Walden Dissertations and Doctoral Studies

As climate and environmental scientists work to address the practical challenges presented by global climate change, researchers examining environmental attitudes have obtained inconsistent outcomes in efforts to increase awareness and engagement with the topic to increase support for proenvironmental policies. Using construal level theory as the central framework, the purpose of this study was to examine whether construal level of long-term consequences of climate change (the dependent variable), assessed indirectly using the Environmental Attitudes Inventory scale, can be reduced by priming an individual to think of a temporally distal but socially proximal target (specifically, a genetic descendant) while engaging in …

Social And Emotional Learning Program Implementation: Educators’ Perspectives Of Preparation And Support, Papani Saini

Walden Dissertations and Doctoral Studies

Teachers are not properly prepared and supported to implement social and emotional learning (SEL) programs in the United States. Teachers must be properly equipped to be successful throughout implementation, thereby allowing students to reap the benefits of SEL programming. The purpose of this basic qualitative study was to explore K-2 educators’ perspectives regarding the preparation and support they need to implement SEL programming. The conceptual framework for this study was based on Scheirer’s program implementation theory. The research questions focused on the perspectives of K-2 educators regarding the preparation and support they need for SEL program implementation. Purposeful sampling was …

Middle School Teachers’ Use Of Differentiated Instruction Strategies, Felecia G. Prince

Walden Dissertations and Doctoral Studies

AbstractMiddle School Teachers’ Use of Differentiated Instruction Strategies by Felecia George Prince MEd, Troy University, 2010 BS, Georgia Southern University, 1988 AA, East Georgia College, 1984 Project Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Education Walden University June 2020Abstract The administrators at the study site were concerned that teachers struggle with differentiated instruction (DI) in their classrooms, which involves strategies to support students’ levels. Thus, the purpose of this qualitative case study was to learn what DI strategies teachers used at the study site. The conceptual framework of Tomlinson on the differentiated strategies …

Perceptions Of Community College Success Seminar Faculty Regarding First-Year Student Persistence, Ikpobari Dumletam Senewo

Walden Dissertations and Doctoral Studies

Persistence of first-year, full-time students toward graduation at U.S. community colleges poses concerns for administrators, faculty, and policymakers. The purpose of this study was to explore the perceptions of faculty members teaching a college success seminar at an urban multicampus community college on what impedes or supports the persistence of these students through the first year. Tinto’s student departure and Astin’s student involvement theories served as the framework. Using a basic qualitative approach, interviews with 10 faculty members at a multicampus community college were analyzed using Creswell’s 6-step data analysis strategy. Findings suggested that sense of belonging, early connection to …

Changes In Patient Knowledge And Adherence To Glaucoma Treatment After Educational Intervention, Stella Stempel

Walden Dissertations and Doctoral Studies

Primary open-angle glaucoma is the most common form of glaucoma and the second-leading cause of preventable blindness worldwide. Although timely diagnosis and proper adherence to therapeutic regimen prevent blindness, patient nonadherence continues to be the greatest challenge to effective treatment. Preliminary research suggested that culturally interactive education delivery may increase patient adherence. However, this education intervention had not occurred with glaucoma treatment. The transtheoretical model of behavior change served as the framework for this study. The research questions addressed the effect that glaucoma education provided by a culturally competent patient navigator had on patient knowledge of glaucoma, adherence to medication …

Perceptions Of Healthcare Workers About Jamaica’S Health Disaster Management Plan, Terence Raphael Walters

Walden Dissertations and Doctoral Studies

Disasters cause several barriers to the provision of healthcare services in Jamaica. These include damaged infrastructure, reduced access to medical care and supplies, increased demand for healthcare services, and physical and psychosocial impacts on healthcare workers. It is not known how effective the Ministry of Health Procedures Manual No. 7, Disaster Management is and how healthcare workers in Jamaica perceive the effectiveness of the plan. The purpose of this study was to explore how healthcare workers in Jamaica perceived the effectiveness of the plan. The procedures manual requires collective actions by healthcare workers to be implemented successfully, and therefore collective …

College Administrators Strategies To Implement Online Education Services For Increasing Enrollment Revenues, Denise Williams

Walden Dissertations and Doctoral Studies

Financial stability in higher education continues to decrease as enrollment declines. Higher education administrators who do not address declining enrollment may experience lost revenues, potentially leading to inoperability. Grounded in Kotter’s eight-stage process for leading change, the purpose of this qualitative single case, descriptive study was to explore strategies college administrators use to increase enrollment revenues. The participants were four college administrators who successfully increased enrollment revenues. Data were collected using semistructured, virtual interviews and organizational documents. Yin's 5-step approach was used to analyze the data, and five themes emerged: dedicated support from leadership, enhance online services, improve communication, reinforce …

Twitter And Millennial Participation In Voting During Nigeria's 2015 Presidential Elections, Deborah Zoaka

Walden Dissertations and Doctoral Studies

AbstractMillennial participation in voting has been low since democratic governance was restored in Nigeria in 1999, after 26 years of military rule, constituting a grave threat to democratic consolidation and electoral legitimacy. Little is known about how Nigerian millennials were mobilized to participate in the 2015 presidential elections using Twitter as a major tool. Research questions focused on how Twitter as a social media platform define participation of millennials in promoting voter turnout in Nigeria’s 2015 presidential election. The study was sited within the theoretical framework of democratic participant theory and the uses and gratifications theory. A qualitative phenomenological research …

Internet Use, Perceived Social Support, And Obesity Among African American Young Adults, Cynthia Adams

Walden Dissertations and Doctoral Studies

African Americans are disproportionately affected by obesity. Public health practitioners have an incomplete understanding of the social-environmental risk factors and how they affect obesity. The purpose of this quantitative, cross-sectional study was to explore whether internet use and perceived social support predicted obesity among African American young adults. The social cognitive theory guided this study. Secondary data were analyzed from the 2017 Behavioral Risk Factor Surveillance Survey. The sample consisted of 6,765 African American young adults age 18 to 34 and represented the U.S. population using weighted estimates. A Bonferroni correction was performed to reduce Type I error due to …

Foundations Of Business, Manika Avasthi

Open Textbooks and Course Materials

Foundations of Business was created for use in Virginia Commonwealth University BUSN 201. In this course, students will study the concepts, principles and operations of private enterprise. They will compare and contrast sole proprietorships, partnerships, and corporations – and the advantages and disadvantages of each. Students will explore the functions of modern business management, marketing, and ethics and social responsibility that can improve or tarnish a brand. They will also look at the human resource management side of running a business and learn how employers can motivate their employees. Finally, students will address the numbers side of running a business …