Digital Commons Network^™

Overlapping Research And Design Phases Through Participatory Startegies, Lara Clare Casciola, Maria Crucera Vasco, Esben Grøndal, Andreas Jonsson, Nicola Morelli, De Götzen De Götzen

ServDes Conference Series

This paper explores the implications, with regard to service design education, of a project in the second semester of the Service Systems Design Master’s program at Aalborg University. The learning objective of this project is to develop student capabilities in the design and deployment of service concepts within a systemic environment. Topics introduced as part of the program’s curriculum in this semester that contribute to engaging students in this type of thinking include both technical (production systems, IT systems) and social (user participation and social innovation) aspects. As the case study is discussed, note will be taken of the influence …

A Representation Framework Of Product-Service Systems For Classification And Design, Yong Se Kim

ServDes Conference Series

A Product-Service System (PSS) is a system of products, services, supporting networks and infrastructure that is designed to satisfy customer needs and to provide values. PSSs are very different from each other while some PSSs are similar to some. A representation framework of PSSs has been devised so that various PSSs could be represented and compared using the framework composed of twelve spaces, or viewpoints. Also the framework could serve as a design guide so that those issues from the viewpoints of the specific spaces of the representation framework could be considered in designing PSSs. The framework is composed of …

The Role Of Design As A Critical Friend To The Voluntary Community Sector, Laura Warwick, Robert Young

ServDes Conference Series

This paper presents one of the key findings from a recent Doctoral inquiry into the relevance and applicability of adopting a Design for Service (DfS) approach to effect transformation in Voluntary Community Sector (VCS) contexts. The research used case study method, reflective practice and content analysis to establish that the use of design at a systemic level of a VCS organisation could incite transformational change. The paper reveals that the stakeholders’ initial trust in the designer is more important than their trust in the DfS approach (methods and processes), which becomes crucial to increasing the influence of design in the …

Service Design Tools To Explore Financial Services For Poor Microbusiness Owners, Heloisa Candello, Claudio Pinhanez, David Millen, Silvia Bianchi

ServDes Conference Series

This paper presents a case study where a research team applied service design tools through the design process of new financial services for the poor. Service design tools were applied to immerse the research team into the reality of small business owners, which were also microcredit customers, living in poor neighborhoods of Northeast Brazil. Such tools were helpful not only to enforce a user-centered approach for the project but also to understand the stakeholder’s expectations and aims. Design activities consisted of contextual interviews with small business owners and research team interaction and ideation, including: fieldwork debriefing with pictures; journey maps; …

Service Design For Social Innovation: The Promotion Of Active Aging In Rio De Janeiro, Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Zanela, Márcia Tavares

ServDes Conference Series

The article explores the territory of Service design for social innovation. More specifically, it discusses Service Design as a design approach that may facilitate social change, when it creates conditions (enabling systems) that promote social innovation. The theme of aging exemplifies a social issue that can be addressed through the design for services towards active aging. As methodology, this study is based on a literature review of key definitions in Service design for social innovation and active aging, as well as on a case study divided in two parts: a design exploration with undergraduate students under the proposed approach and …

Mapping Care: A Case Study Of Dementia Service Provision In The North East Of England, Daniel Carey, Paul Rodgers, Andy Tennant, Katie Dodd

ServDes Conference Series

This paper reports on the first author’s ongoing Arts and Humanities Research Council (AHRC) funded PhD research, exploring the potential for design disruption interventions within the context of informal health and social care. The paper describes a specific project to map the experiences of people caring for dementia patients, exploring their interactions with governmental and charitable support organisations, their perception of the services available to them, and other informal methods they employed to cope with the caring role. The findings offer a new way of visualising the complex interrelationships between these organisations, and highlight a number of important issues faced …

Democracy And Design In Swedish Personal Assistance, John Magnus Roos

ServDes Conference Series

The present study investigated the role of personal assistance service providers for people with disabilities from the users’ point of view. Interviews with 12 users resulted in five value categories: (1) Interact with the user in a service-minded way (2) Have a proper ideology of personal assistance, (3) Mediate between users and personal assistants, (4) Provide good work conditions for personal assistants and (5) Represent the user politically. This study illustrates that classical theoretical models of customer service might be less suitable to explain the role of service providers for Swedish users of personal assistance. In order to provide successful …

People Centred Healthcare Service Delivery - By People For People, Shaon Sengupta, Sanya Khanna

ServDes Conference Series

Primary healthcare is the one of the most efficient and cost-effective way to organize health systems. However, delivery of primary healthcare is a challenge for a number of countries as they have low resource setup and high population count. To address this challenge, various health policies & programs, including IT solutions have been devised and deployed. Ways to empower and mobilize Community Health Workers (CHWs) have proven to be beneficial as they address issues specific to the community that leads to effective implementation of care plans. However, as research suggests, numerous programs have failed in the past because of unrealistic …

Service Design In Public Sector: Boosting Organisational Change Through Design, Francesca Rizzo, Alessandro Deserti, Onur Cobanli

ServDes Conference Series

The modernisation of public administrations is one of the priorities of the European policy in order to encompass the crisis and create growth and jobs (European eGovernment Action Plan, 2011-2015). Design is now commonly seen to have important contributions to make in helping public organisations face these challenges. As it is testified by the number of public ‘Labs’ that have been set up across the worlds to bring an experimental approach to build knowledge and create system-change to address the challenges facing governments and citizens. In the article the authors examine a project of co-design of public services led by …

Design-Driven Service Innovation: A Method To Change The Meaning Of A Service, Masanao Takeyama, Kahoru Tsukui, Hiroshi Yamaguchi, Kanako Matsuo

ServDes Conference Series

This research develops a method called design-driven service innovation (DDSI) by incorporating the approach of design-driven innovation (Verganti 2009) into service design for promoting the radical innovation in the meaning of a service. In particular, it provides a guideline to reframe the context in which a targeted service is used, and also techniques to explore the new meaning of the service by blending the primary context of service usage with different contexts that satisfy the essential property of key interpreter’s unique vision. By demonstrating how the method facilitates the process of design-driven innovation, this paper clarifies the benefits of focusing …

Blended Spaces, Cross-Channel Ecosystems, And The Myth That Is Service, Bertil Lindenfalk, Andrea Resmini

ServDes Conference Series

Service design and service designers have changed the way many companies and organizations think of their service offerings in relation to their overall goals, expanding their view of when a service experience starts and ends. However, this is still a company-centered view, eminently postmodern and unavoidably reductionist in nature. There is still room for growth within the field and in the way services are designed. This paper argues that a systems thinking approach positing multiple interrelated perspectives might be beneficial for the service design practice. Shifting focus from the single touchpoint to the global structure of the ecosystem and hence …

Research In The First Four Service Design And Innovation (Servdes) Conferences, Johan Blomkvist, Tim Overkamp, Stefan Holmlid

ServDes Conference Series

In this paper we take a closer look at the papers published during the first four Service design and innovation (ServDes) conferences and sources that the authors of those papers have referenced. The analysis uses the academic search engine Scopus and the references found in the conferences’ Proceedings. In total 206 authors have contributed to the 105 research papers presented at ServDes, and 53% of all ServDes papers have been referenced at a later ServDes. ServDes authors are informed by research published mainly after 1999 (79,2%), primarily within the fields of Business, Computer Science and Engineering. We also look at …

Service Pathway: A Case Study Of Business Model Design In Healthcare, Robin I. Oosterholt, Lianne W.L. Simonse

ServDes Conference Series

Care pathways are used in hospitals to manage the decision making and care processes across medical specialities. The latest innovation in hip replacement is a care pathway that enables a patient discharge on the day of surgery. While the clinical attributes have been well researched a detailed understanding of the organisation is missing. We apply business modelling to create an organisation model of the care pathway and translate the embedded knowledge to other hospitals. A case study was conducted of the outpatient THA care pathway at a teaching hospital in the Netherlands. We present two visual models of the critical …

Embedding Design In A Mental Health Network, Paola Pierri, Laura Warwick, Jake Garber

ServDes Conference Series

Service Design in Mind (SDiM) is a programme run by Mind, the national mental health charity. The programme aims to embed service design techniques and methods into a network of local voluntary organisations that deliver mental health services. This case study describes how the programme, based on the idea that everybody designs and everyone can be a designer, aimed to create a diffused design culture (Manzini, 2015) across the charity and its network. By capitalising on existing internal design expertise and sensibility, Mind developed a bespoke design approach and a set of resources, as well as skills and capabilities to …

Understanding The Influence Of The Co-Design Process On Well-Being, Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll

ServDes Conference Series

The aim of this paper is to explicitly link co-design to well-being and expand the conversation about the influence of the co-design process on well-being. This paper highlights considerations for co-design researchers and practitioners interested in enhancing the value created through co-design. The authors draw from discussions in transformative service research (TSR) to better understand how co-design influences well-being. Co-design is defined as a process of joint inquiry and imagination where diverse actors share and combine their knowledge. Based on the broad definition of service set out in service- dominant logic (SDL), the authors take the position that co-design is …

A Service Development Process Framework For Services Including People With Disabilities, Fábio Evangelista Santana, Luiz Lopes Lemos Júnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira, Fernando Antônio Forcellini

ServDes Conference Series

The service sector participation has become increasingly representative in the world economy. Thus, it becomes necessary to invest in research related to processes for the proper development of these services, starting from reference processes, represented by models. Its importance is emphasized even more in multidisciplinary areas, such as the Assistive Technology. To contribute in this sense, this paper has as a main objective to develop a framework for the services development process for People with Disabilities. The two main methodologies used were the exploratory research, for the literature review, and the theoretical and conceptual approach, to obtain the framework. The …

Current States: Mapping Relational Geographies In Service Design, Sasha Abram, Sabina Popin, Bianca Mediati

ServDes Conference Series

As Service Design navigates unchartered territory, maps of all kinds are becoming essential tools for the design process. Maps document the service offering in its current form, celebrating what works and identify challenges. They leverage the agency of visualisation and storytelling to educate, engage and guide internal and external stakeholders along the journey to service innovation. Maps as artefacts are becoming a disruptor for organisations that are accustomed to traditional ways of communicating and allow the voice of the customer to sing in the creation of future strategy and opportunities. Mapping, as a process, is an ideal way to foster …

Designing The Future, Engineering Reality: Prototyping In The Emergency Department, Antonio Starnino, Clio Dosi, Matteo Vignoli

ServDes Conference Series

This case study covers the implementation of a live prototype aimed at addressing the issue of overcrowding at the emergency department (ED) of the Santa Maria Nuova Hospital (ASMN) in Reggio Emilia (Italy). It was facilitated by a team of service designers and management engineers from the University of Modena and Reggio Emilia (UNIMORE), and a working group of 15 professionals composed of doctors, nurses and auxiliaries. The live prototype involved the 150+ staff of the emergency department and over 3,750 patients over a period of 34 days. The end result of the service was a smoother patient flow that …

Service Design Challenge: Transitioning From Concept To Implementation, Eunji Lee

ServDes Conference Series

This paper presents the results from a qualitative study that examined how the transitions from service concepts through specification to implementation occur. Twelve people working in service organisations and service design agencies in Norway, were interviewed about their experience and opinions. The interviews were transcribed and analysed using NVivo10, and thematic analysis was applied to confirm the results from NVivo10. We found that there was a big communication gap between service concepts and implementation especially inside the service organisations. To bridge this gap, we propose two solutions: strengthening service design thinking inside the service organisations and having better methods and …

Coco Way Before Chanel: Protecting Independent Fashion Designers’ Intellectual Property Against Fast-Fashion Retailers, Tiffany F. Tse

Catholic University Journal of Law and Technology

No abstract provided.

The Connected State Of Things: A Lawyer’S Survival Guide In An Internet Of Things World, Antigone Peyton

Catholic University Journal of Law and Technology

No abstract provided.

Academic Senate - Agenda, 5/24/2016, Academic Senate

Academic Senate Agendas

No abstract provided.

The Crisis In Housing Has Deep Roots And Supply Alone Will Not Resolve It., Tom Dunne

Conference papers

Ireland is suffering a housing crisis which will not be easily solved. This is not the first generation to struggle with housing problems. A review of history shows that property markets have pronounced cycles and a continual struggle to provide affordable housing with much direct state provision and extensive subsidises for home ownership. Part of the current crisis results from the abandonment of direct provision of housing by the state but the gradual withdrawal subsidies for owner occupation, has also made a contribution to making home ownership less affordable for many.

A crucial part of dealing with the crisis is …

What Makes Music Christian?, John Macinnis

Faculty Work Comprehensive List

"Music, cultivated as it should be, awakens our senses and our understanding of what is possible in this good world."

Posting about defining Christian music from In All Things - an online hub committed to the claim that the life, death, and resurrection of Jesus Christ has implications for the entire world.

http://inallthings.org/what-makes-music-christian/

Can We Scale Up Goffman? From Vegas To The World Stage, Jeffrey J. Sallaz

UNLV Gaming Research & Review Journal

It is an all-too-common lament among sociologists that Erving Goffman, though his writings remain widely read and respected today, failed to spawn an ongoing and cohesive research tradition. His idiosyncratic methods of data collection, the uniqueness of his biographical trajectory, and even his prickly personality have all been invoked to explain the lack of a distinctly Goffmanian school of research (Gamson 1985; Scheff, Phillips, and Kincaid 2006; Smith 2006; Shalin 2014). It is also the case that micro-oriented sociologies, such as symbolic interactionism and especially ethnomethodology, have been pushed to the margins of sociology as a consequence of the ascendency …

Finding Our Why: Combining Sinek's 'Golden Circle' With Service­ Learning And Critical Reflection, Jason Pemberton, Andrew Chalmers, Lane Perry, Billy O'Steen

The International Undergraduate Journal For Service-Learning, Leadership, and Social Change

No abstract provided.

Insurgency And Small Wars: Estimation Of Unobserved Coalition Structures, Francesco Trebbi, Eric Weese

Discussion Papers

No abstract provided.

Frémont Island: Great Salt Lake, Utah, Stanley L. Welsh, Dale Gardner, Steve Durtschi

Books by Faculty of the Monte L. Bean Life Science Museum

Abstract

This account is based mainly on two historical records of pioneering attempts that reached Frémont Island, i.e., Report of the Exploring Expeditions to the Rocky Mountains in the year 1842, and to Oregon and Northern California in the years 1843-‘44, by Brevet Captain J. C. Frémont of the Topographical Engineers Under the orders of Co. J. J. Abert, Chief of the Topographical Bureau. Printed by order of the Senate of the United States. Washington: Gales and Seaton Printers, 1845, and especially pages 151–159 of that report, as presented in narrative form in pages 43–47 of the John Charles …

Stem School Discourse Patterns, Colby Tofel-Grehl, Carolyn M. Callahan

Teacher Education and Leadership Faculty Publications

In a cross case analysis of six specialized STEM schools across the United States selected on the basis of varied geographic location and school model type, the authors explore the ways in which classroom discursvive strutures established by teachers impact students' perceptions of their own agency and authority as relates to their science learning within specialized STEM schools. As national interest in specialized STEM schools grows, a deep need to understand the instructional practices that impact students motivation and interest has arisen. By better understanding how teachers drive classroom discourse through questioning techniques, student responses and reflections can be understood …

Reengineering Of Mesh Thesauri For Term Selection To Optimize Literature Retrieval And Knowledge Reconstruction In Support Of Stem Cell Research, Yan Su, James E. Andrews, Hong Huang, Yue Wang, Liangliang Kong, Peter Cannon, Ping Xu

School of Information Faculty Publications

BACKGROUND: PubMed is a widely used database for scientists to find biomedical-related literature. Due to the complexity of the selected research subject and its interdisciplinary nature, as well as the exponential growth in the number of disparate pieces of biomedical literature, it is an overwhelming challenge for scientists to define the right search strategies and quickly locate all related information. Specialized subsets and groupings of controlled vocabularies, such as Medical Subject Headings (MeSH), can enhance information retrieval in specialized domains, such as stem cell research. There is a need to develop effective search strategies and convenient solutions for knowledge organization …