Digital Commons Network^™

Using The Critical Incident Technique To Assess Gaming Customer Satisfaction, Lesley Johnson

UNLV Gaming Research & Review Journal

Before gaming organizations can initiate efforts to service their customers, they must be able to effectively manage the service encounter. Although every service encounter is not necessarily critical to satisfaction, it is not always obvious which are crucial to the customer and which are not. Using critical incidents reported by gaming customers and employees, this study identifies service encounters that both parties perceive as being very satisfactory or very dissatisfactory from the customer's point of view. Identifying particularly positive and negative customer service experiences can provide direction for management in allocating resources specifically to those areas that maximize customer satisfaction …

Improving Competitiveness Through Cooperation: Assessing The Benefits Of Cooperative Education Partnerships In Gaming Management, Helen Breen, Nerilee Hing

UNLV Gaming Research & Review Journal

Cooperative education partnerships between industries and universities are becoming increasingly common in response to fundamental challenges facing both sectors. Theoretically, many benefits for both partners are espoused. This paper explores these benefits and then assesses whether and how these have occurred in a leading gaming management course in Australia. It was found that benefits for industry comprised enhanced industry professionalism and legitimacy; increased professional status; better public image; control of abstract knowledge and improved industry competitiveness. For the university, key benefits have included improved educational offerings; enhanced university reputation in the discipline and for cooperative education partnerships; additional student fees …

Hedonistic Differences Between Mechanical Game Players And Table Game Players: An Exploratory Investigation On The Road To A Comprehensive Theory For Gambling, Karl Titz, David Andrus, Judy Miller

UNLV Gaming Research & Review Journal

This exploratory research examined relationships between casino play and hedonic factors. The hedonic factors examined were emotion, sensation seeking and impulsivity, absorbing experiences, and analytical characteristics. Differences between slot players and table game players were measured. The subjects were a convenience sampling of 1,010 casino gamblers at a Las Vegas Strip casino catering to out of town visitors. All participants completed a 45- item survey. The constructs were measured using the Mehrabian and Russell (1974) pleasure, arousal, and dominance scale; the Zuckerman Kuhlman sensation seeking and impulsivity scale; the Swanson (1978) absorbing experience scale; and an analytical scale developed by …

A Proposed Typology Of Odyssey Slot Machine Gamblers, Lorraine Cebollero, Karl Mayer, Stanley Pinkos

UNLV Gaming Research & Review Journal

This paper discusses the development of a typology of gamblers who play the Odyssey slot machine. Qualitative research methods were employed, using an ethnographic approach to the research setting. Two typologies are presented and discussed, one for the Odyssey Players and a second for the Odyssey Observers. While the potential application of these two typologies to the more general classification of all slot machine gamblers is unknown, it is believed that this paper represents the first study of its kind in the gaming industry. As such, it may provide a foundation for both academics who are interested in conducting further …

The Profile And Motivations Of Elderly Women Gamblers, John Tarras, A.J. Singh, Omar Moufakkir

UNLV Gaming Research & Review Journal

Survey research was conducted to determine the profile and motivations of elderly women gamblers. The survey results indicate there is potential to increase revenues by appealing to this segment. Those that do visit casinos, do so primarily for the entertainment and excitement it provides. Furthermore, as a group, elderly women gamblers are disciplined and do not suffer from compulsive gambling problems.

Social Costs Of Gambling: A Comparative Study Of Nutmeg And Cheese State Gamblers, William N. Thompson, Ricardo Gazel, Dan Rickman

UNLV Gaming Research & Review Journal

An analysis of the social costs of problem gambling finds similar results from two surveys of gamblers in treatment in Wisconsin (N=98) and Connecticut (N=112). Cost factors examined include lost work time and unemployment, bad debts, thefts, civil court costs, criminal justice system costs, and welfare costs. The problem gambler in Wisconsin imposes an annual cost of $8,681 on other persons, while Connecticut costs amount to $15,994. The variations between the two groups surveyed are found, for the most part, in costs of thefts. The differences can be explained by the fact that legalized gambling has been established longer in …

A Global Market Analysis Of Casino Gaming On The Internet, Lawrence Dandurand

UNLV Gaming Research & Review Journal

Technology can provide gaming to any household in the world. The market potential of casino gaming on the Internet is substantial. This article summarizes an analysis of the global Internet casino gaming market. It indicates: (1) the nature of Internet casino gaming; (2) the competitive environment; (3) market opportunities; (4) environmental constraints; (5) marketing strategies; (6) market demand; (7) market potential; and (8) a flexible diffusion of innovation model for forecasting market demand.

An Examination Of University Student Gambling Practices, Michael Yuan, Susan Yuan, Patricia Janes

UNLV Gaming Research & Review Journal

Concerns about student gambling behavior are often based on the popular opinion that students gamble all the time, that students spend too much money gambling, and that students readily become addicted to gambling. The purpose of this study was to examine whether popular opinions related to student gambling are factually based. This was done by examining the relationship among demographics, gambling practices, and views of personal gambling practices of Central Michigan University students. The study results suggest that these popular opinions regarding student gambling may not be factual, or at least may not be as serious as initially perceived.

Gurus On Leadership: A Book Review, M. S. Rao

The Journal of Values-Based Leadership

Author Mark A. Thomas examines in his best seller Gurus on Leadership the many styles and contributions associated with noted leaders and experts on leadership throughout history. Rao’s review points out the salient features of each style and reasserts the author’s desire for the principled leader to choose the best characteristics and managerial traits offered from this vast repertoire of experiences and philosophies.

The Moral Foundations Of Ethical Leadership, Joseph Hester, Don R. Killian

The Journal of Values-Based Leadership

Hester and Killian stress that principled leadership does not necessarily require discarding past practices; rather, they emphasize the importance of using what is good about the past, eliminating self-interest, and injecting passion into contemporary, valuesbased leadership. Passion, as used by the authors in this sense, refers to neither rage nor anger; rather, it is an excitement and enthusiasm that comes from leading with vision, integrity, and respect for others. Subsequently, when such passion is coupled with moral purpose, the idea of serving others, and building and sustaining relationships, the organization will inevitably experience positive growth — one person at a …

Earning The Right To Lead In Defining Moments: The Act Of Taking Leadership, Tom Karp, Jon-Arild Johannessen

The Journal of Values-Based Leadership

True leaders emerge and earn their right to lead — not as a result of an organization’s day-to-day activities — but through courageous acts exhibited during the organization’s defining moments, whether such moments be characterized as stable or disastrous. Remaining strong and steadfast in testy situations while demonstrating the ability to bond to earn the trust of others are the predominant emotional and interpersonal characteristics on display when a leader earns his or her right to lead.

Publication Abstracts

UNLV Gaming Research & Review Journal

No abstract provided.

Power, Responsibility & Wisdom: Exploring The Issues At The Core Of Ethical Decision-Making And Leadership, Bruce Lloyd

The Journal of Values-Based Leadership

Decision-making ostensibly requires the exercise of Power. But that use of Power must be counterbalanced with Responsibility in order to make good decisions. Infusing Wisdom into the decision-making process necessarily incorporates an ethical component and involves both the identification and evaluation of relationships. Wise decision-making, therefore, requires the application of Wisdom which transcends simple, short-lived factual proficiency. It is this careful weighing of Wisdom, Power, Knowledge, and Responsibility which must guide our business leaders and be taught to our business students.

Values-Based Leadership And Happiness: Enlightened Leadership Improves The Return On People, Charles A. Millick

The Journal of Values-Based Leadership

As employees assert a greater role in corporate management and decision-making, the successful institution recognizes and rewards these values while decentralizing the traditional workforce hierarchy.

Authentic Identity: The Essence Of How Successful “Ecopreneurs” Communicate, Chantal B. Schauch

The Journal of Values-Based Leadership

Entrepreneurs can no longer ignore the environmental consequences of their industrial practices. Those that do will most certainly fail. Ms. Schauch‘s research concentrates on the five distinguishing traits of a successful ―ecopreneur‖: (1) grounded by values and living by values; (2) belief in cause and passion for cause (3) resolute in mission and consistent across mission; (4) like-minded relationships and transparent relationships; and (5) learning for life and returning for life.

Brief Of Amici Curiae Karen And Ken Korematsu; Holly, Iris, And Laurel Dee Yasui; Jay Hirabayashi; Sharon Mitsu Yuen; And Marion Setsu Oldenburg In Support Of Plaintiffs-Appellees And Affirmance, Fred T. Korematsu Center For Law And Equality, Counsel For Amici Curiae, Lorraine Bannai

Fred T. Korematsu Center for Law and Equality

Hedges v. Obama

Senate Executive Committee Minutes December 17, 2012, Bronx Community College Senate Executive Committee

BCC Governance Archives

Minutes for the meeting of the Senate Executive Committee on December 17, 2012.

Senate Executive Committee Minutes December 17, 2012, Bronx Community College Senate Executive Committee

BCC Governance Archives

Minutes for the meeting of the Senate Executive Committee on December 17, 2013.

Is Santa Scaring The Kids? Uab Expert Offers Tips To Calm Children, Jim Bakken

Browse All News

No abstract provided.

A Qualitative Inquiry Of The Counseling Dissertation Process, Stephen V. Flynn, Christine Chasek, Irene F. Harper, Katherine M. Murphy, Maribeth F. Jorgensen

Counseling Faculty Publications

The authors in this consensual qualitative research study explored the dissertation experiences of 42 graduates (27 counselor educators, 13 counselors, 2 administrators) from 4 midwestern states. Identified domains included impact of environment, competing influences, personality traits, chair influence, committee function, and barriers to completion. An emergent theory reflected the interconnectedness of the dissertation process across internal, relational, and professional factors. Implications related to motivation, personal traits, and identification of barriers in the dissertation process are provided.

Psychology Award Given To, Then Named For, Neuroscience Major, Jim Bakken

Browse All News

No abstract provided.

Emu Today, December 17, 2012, Eastern Michigan University

EMU Today

No abstract provided.

Organizational Issues Related To Governance And Management Of Off-Campus Centers, Cedric Dewayne Macklin

Student Theses and Dissertations

Extensive research has been conducted on students pursuing degrees off-campus; however, limited studies have been directed to explain the growing practice of students enrolling in courses and degrees at off-campus degree centers. The purpose of this dissertation was to explore the organizational issues related to governance and management of off-campus centers throughout the United States. Data collection was conducted using recorded telephone interviews that were transcribed, analyzed, and summarized.This dissertation used one introductory question and ten research questions to examine the organizational issues related to governance and management of off-campus centers. The introductory question was: What are the issues and …

Bereavement In Emerging Adulthood: The Influence Of Religion And Type Of Loss, Elizabeth Collison

Theses and Dissertations

Bereavement is an important area of research as it may result in grief reactions that lead to serious psychological and health consequences (Stroebe, Schut, & Stroebe, 2007). Positive outcomes, such as personal growth or spiritual well-being, may also transpire post-loss (Hogan & Schmidt, 2002; Paloutzian & Ellison, 1982). Though research on bereavement has grown, few studies have focused on the at-risk group of emerging adults (Hardison, Neimeyer, & Lichstein, 2005; Arnett, 2000). The current study aims to add to the bereavement in emerging adulthood literature through analyzing descriptive data and assessing the impact of type of loss (i.e., nonviolent vs. …

Continuing Education Training Focused On The Development Of Behavioral Telehealth Competencies In Behavioral Healthcare Providers, Valerie Gifford, Britton Niles, Inna Rivkin, Catherine Koverola, Jodi Polaha

ETSU Faculty Works

Introduction: Telehealth allows behavioral health care and specialty services to be extended to rural residents. Telehealth is an important resource for the Alaskan healthcare system, which is tasked with providing services to culturally diverse populations living in remote areas. Training competent providers to deliver telehealth services is vital for the implementation of successful telehealth programs. Yet, the literature is lacking in the area of provider behavioral telehealth competency training.

Methods: This study assessed the impact of a Behavioral Telehealth Ethical Competencies Training program on 16 behavioral health providers' development of behavioral telehealth competency. A total of 14 competencies were developed, …

Meg Coherence Imaging In Dyslexia: Activation Of Working Memory Pathways, Alfred Mansour

Master's Theses and Doctoral Dissertations

The aims of this dissertation are to 1) review the genetic, neurodevelopmental, structural, and functional brain imaging studies that are the foundations of our understanding of dyslexia and 2) investigate the pattern of activation and functional connectivity of neuronal networks critical in working memory in dyslexics by means of magnetoenchephalographic (MEG) coherence imaging. Dyslexics showed an early onset of activation in the precentral gyrus and the superior frontal gyrus, which differed from controls where activation was initiated in posterior cortical regions (supramarginal gyrus and superior temporal gyrus). Further, dyslexics showed lower normalized amplitudes of activation in the right superior temporal …

Roadway System Assessment Using Bluetooth-Based Automatic Vehicle Identification Travel Time Data, Christopher M. Day, Thomas M. Brennan, Alexander M. Hainen, Stephen M. Remias, Darcy M. Bullock

JTRP Affiliated Reports

This monograph is an exposition of several practice-ready methodologies for automatic vehicle identification (AVI) data collection systems. This includes considerations in the physical setup of the collection system as well as the interpretation of the data. An extended discussion is provided, with examples, demonstrating data techniques for converting the raw data into more concise metrics and views. Examples of statistical before-after tests are also provided. A series of case studies were presented that focus on various real-world applications, including the impact of winter weather on freeway operations, the economic benefit of traffic signal retiming, and the estimation of origin-destination matrices …

Lived Experiences Of Diversity Visa Lottery Immigrants In The United States, Tekleab Elos Hailu, Bernadette M. Mendoza, Maria K.E. Lahman, Veronica M. Richard

The Qualitative Report

Every year approximately 50,000 people immigrate to the United States through the avenue referred to as the Diversity Visa (DV) Lottery. In this article, the authors present a literature review of immigration to the U.S. through the DV Lottery, reflect on their own immigration histories, and utilize phenomenology to investigate and describe participant feelings, expectations, and experiences as DV Lottery immigrants. Participants experienced mixed feelings, including high expectations prior to and difficulties after immigrating to the U.S. Findings presented include (a) life experienced in the U.S.; (b) access to learning and training opportunities; and (c) recommended support future DV Lottery …

Factors Causing Demotivation In Efl Teaching Process: A Case Study, Selami Aydin

The Qualitative Report

Studies have mainly focused on strategies to motivate teachers or the student-teacher motivation relationships rather than teacher demotivation in the English as a foreign language (EFL) teaching process, whereas no data have been found on the factors that cause teacher demotivation in the Turkish EFL teaching contexts at the elementary education level. Thus, this study aims to investigate the demotivating factors in EFL teaching at the elementary level. The study was designed as a qualitative case study, and involved face-to-face conversations, MSN talks and a diary maintained by the subject for data collection. The results showed that the problems were …

Deafdigest: Gold Edition, December 16, 2012, Barry Strassler

DeafDigest Gold 2012

No abstract provided.