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Linking Service Encounters To Financial Performance: An Extended Approach To Valuation, Carla Yvonne Childers

University of Kentucky Doctoral Dissertations

Managers and researchers have become increasingly interested in linking marketing activities to firm financial performance. That is, they desire to make marketing more financially accountable. One approach to achieving this goal has been to “valuate” customers to determine their degrees of profitability over the lifetime of their relationships with firms. However, traditional customer valuation techniques are largely based on quantitative factors and do not account for softer measures such as a customer’s behavior and performance both during and after service encounters.

Additionally, while customer profitability is commonly valuated, employees are not generally assessed in this manner in profit linkage frameworks. …

The Nature And Meaning Of Culture In Primary Care Medicine: Implications For Education, Clinical Practice, And Stereotypes, Madison Lamar Gates

University of Kentucky Doctoral Dissertations

The medical profession in recent decades has made culture and cross-cultural competence an issue for patient – physician relationships. Many in the profession attribute the necessity of cross-cultural competence to increased diversity, globalization, and health disparities; however, a historical analysis of medicine indicates that culture’s relevancy for health care and outcome is not new. The rise of clinics, which can be traced to 17th century France, the professionalization of physicians in 18th century U.S., and the civil rights movement of the 20th century illustrate that medicine, throughout its history, has grappled with culture and health. While medicine has a history …

Attributions To Discrimination And Depression Among Latino/As: The Mediating Role Of Competence, Lucas Torres

Psychology Faculty Research and Publications

No abstract provided.

Multi-Cultural Factors In The Crew Resource Management Environment: Promoting Aviation Safety For Airline Operations, Donald S. Metscher, Marvin Smith, Abdullah Alghamdi

Journal of Aviation/Aerospace Education & Research

There are many reasons why Multi-cultural flight crews fail to work together effectively. This research provides a review of the history of Crew Resource Management (CRM), the CRM training classes, and the communication barriers among the flight crews. The national, organizational, and professional cultures of crew members influence flight safety. While the primary focus is on Saudi Arabian Airline, the findings can be generalized to any multicultural airline. CRM training has been shown to be efficient for both pilots and flight attendants when viewed separately, especially those flying in foreign countries. The authors address accidents which were caused as a …

Library Annual Report

Library Annual Reports

No abstract provided.

Contracting For Innovation: Vertical Disintegration And Interfirm Collaboration, Ronald J. Gilson, Charles F. Sabel, Robert E. Scott

Faculty Scholarship

Rapidly innovating industries are not behaving the way theory expects. Conventional industrial organization theory predicts that, when parties in a supply chain have to make transaction-specific investments, the risk of opportunism will drive them away from contracts and toward vertical integration. Despite the conventional theory, however, contemporary practice is moving in the other direction. Instead of vertical integration, we observe vertical disintegration in a significant number of industries, as producers recognize that they cannot themselves maintain cutting-edge technology in every field required for the success of their products. In doing this, the parties are developing forms of contracting beyond the …

Rethinking The "Law And Finance" Paradigm, Katharina Pistor

Faculty Scholarship

The label "Law and Finance" stands for a body of literature that has dominated policy-making and academic debates for the past decade. The literature has its origin in a series of papers co-authored by Andrei Shleifer, Rafael La Porta, Florencio Lopez-de-Silanes and a cohort of other researchers, including Robert Vishny, Simeon Djankov et al. (hereinafter referred to as LLS et al.). More than ten years after "Law and Finance" was first published, it seems appropriate to step back and consider the contribution this literature has made, but also to point out where it has gone astray and deviated attention from …

Reading In-Between The Lines: Exploring The Experience Of Cultivating Cultural Awareness With White Teacher Candidates In A Liberal Arts University In Georgia, Holley Morris Roberts

College of Graduate Studies: Theses & Dissertations

This study was to explore the use of critical literacy (Freire, 1998) to assist predominately White teacher candidates in their preparation to teach diverse groups of students. Seven White females, who were born and reared in Georgia, participated in the study. These participants were encouraged to critically examine their personal, racial, and cultural roots through autobiographical papers, literature circles using African American children's books, critical reflective papers responding to the literature circles, conversations, and interviews. Three bodies of research provided the theoretical framework for the study: White identity theory (Kunjufu, 2002, McIntyre, 1997, Wise, 2008), critical literacy theory (Freire, 1974, …

Curriculum Studies The Creative Student: A Winnicottian Literary Analysis, Stephanie Leigh Perry

College of Graduate Studies: Theses & Dissertations

Generalizations are made regarding the importance of creativity because creativity is considered to be the hallmark that sets humans apart from other animals. Creativity is a highly coveted gift that allows people the outlet by which to achieve greater joy, fulfillment, and meaning in their lives. However, relatively little is known about the origins of creativity and how to achieve greater creativity. Hoping to improve the quality of life of individuals and society, this dissertation examines the creativity that first springs up between a child and parent. In researching the relationship between children and parents, I draw heavily from the …

Turkey And The European Union: Creating Domestic Norms Through International Socialization, Maureen E. Wilson

College of Graduate Studies: Theses & Dissertations

The Republic of Turkey is the most controversial candidate state for European Union membership to date. Not only does Turkey face obstacles with the technical aspects of the enlargement process such as changes in domestic policies, the legal system, and economy, but the proposed accession of Turkey to the European Union exposes a divergence in norms, values and state identity. The process of international socialization is one explanation for the domestic changes occurring in Turkey as part of European Union membership negotiations. Through the lens of the constructivist-rationalist debate in international relations, this study examines how changes in domestic norms …

Nagorno Karabakh Conflict: Problems And Possibilities For Political Resolution, Jessica Williams

College of Graduate Studies: Theses & Dissertations

The argument that democratic states do not go to war with one another, better known by political scientists and international relations theorists as the democratic peace proposition, remains one of the most difficult to dispute phenomena in state's relations with one another. Immanuel Kant argued over two hundred years ago that three components were necessary in order for dyads to behave peacefully toward one another: institutionalized democracy, closely intertwined economies, and international organizations. In this thesis, I analyze a specific dyad, Armenia and Azerbaijan, which in the early 1990s, had a war over the territory of Nagorno Karabakh. A cease-fire …

Georgia Southern University Fact Book, Georgia Southern University

Georgia Southern Fact Books (1976-2022)

No abstract provided.

Paper 3: Authentic Discovery Projects In Statistics, Dianna Spence, Robb Sinn

Georgia Association of Mathematics Teacher Educators (GAMTE) Annual Conference (2007-2019)

We report the activities and findings of a 3-year project, ―Authentic, Career-Specific, Discovery Learning Projects in Introductory Statistics,‖ funded by the National Science Foundation. The project scope includes: 1) development of teaching materials for using discovery learning projects to teach statistics; 2) training secondary teachers to use the materials developed; 3) evaluation of student outcomes, in both content knowledge and attitudes toward statistics; and 4) extending and refining teacher training.

With input from an interdisciplinary team of instructors, materials were developed to assist the teacher in facilitating collaborative discovery projects using linear regression techniques and comparison techniques with appropriate t-tests. …

Authentic Discovery Projects In Statistics, Dianna J. Spence, Robb Sinn

Proceedings of the Annual Meeting of the Georgia Association of Mathematics Teacher Educators

We report the activities and findings of a 3-year project, ―Authentic, Career-Specific, Discovery Learning Projects in Introductory Statistics,‖ funded by the National Science Foundation. The project scope includes: 1) development of teaching materials for using discovery learning projects to teach statistics; 2) training secondary teachers to use the materials developed; 3) evaluation of student outcomes, in both content knowledge and attitudes toward statistics; and 4) extending and refining teacher training. With input from an interdisciplinary team of instructors, materials were developed to assist the teacher in facilitating collaborative discovery projects using linear regression techniques and comparison techniques with appropriate t-tests. …

Georgia Southern Magazine, Georgia Southern University

Georgia Southern Magazine

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Update Mental Pictures Of Rural China, Forrest Zhang, John A. Donaldson

Research Collection School of Social Sciences

Women in straw hats stoop over water-logged plots, working together to plant rice seedlings. A weather-worn man trudges behind an ox ploughing his family's field. Farmers throw newly harvested grain in the air so the wind can carry off the chaff. Tour buses navigate past grain carefully laid out on the black-topped road to dry. Though picturesque, these images of rural China perpetuate stereotypes of a conservative culture resistant to change - and affect public policy.

Traditions Of Philanthropic Order, Christine Dunn Henderson

Research Collection School of Social Sciences

Individuals act more or less simultaneously as economic agents, citizens, and participants in civil society. Their interactions and their ways of fulfilling these roles take many forms. Not all of them can be said to be self-organizing, yet in several instances patterns of organization emerge spontaneously without being deliberately designed. Of course, the market economy—or “catallaxy,” as F. A. Hayek called it—remains the best example of such “spontaneous orders.” But there are others. Gus diZerega (2000), for example, has identified science and democracy as being similarly constituted by self-referential, self-organizing (some authors prefer the term autopoietic) processes. In this paper …

Making Sustainable Creative/Cultural Space In Shanghai And Singapore, Lily Kong

Research Collection School of Social Sciences

Shanghai and Singapore are two economically vibrant Asian cities that have recently adopted creative/cultural economy strategies. In this article I examine new spatial expressions of cultural and economic interests in the two cities: state-vaunted cultural edifices and organically evolved cultural spaces. I discuss the simultaneous precariousness and sustainability of these spaces, focusing on Shanghai's Grand Theatre and Moganshan Lu and on Singapore's Esplanade-Theatres by the Bay and Wessex Estate. Their cultural sustainability is understood as their ability to support the development of indigenous content and local idioms in artistic work. Their social sustainability is examined in terms of the social …

International Evidence On Analyst Monitoring And Earnings Management: The Roles Of Corporate Disclosure And National Culture, Soongsoo Han, Tony Kang, Gerald Lobo, Yong Keun Yoo

Research Collection School Of Accountancy

We examine country-level determinants of private information search incentives, and whether analysts’ role in constraining managers’ opportunistic earnings management varies across countries. In a sample of 31,312 firm-year observations originating from 30 countries, we document that: (1) analyst coverage is negatively (positively) related to the level of corporate disclosure (how secretive the national culture is); (2) the negative association between analyst coverage and earnings management is observed in stronger investor protection countries but not in weaker investor protection countries; and (3) analyst monitoring fails to mitigate culturedriven earnings manipulations in countries with more individualistic and uncertainty-tolerant cultures. Taken together, financial …

The “Booty Call”: A Compromise Between Men And Women's Ideal Mating Strategies, Peter K. Jonason, Norman P. Li, Margaret J. Cason

Research Collection School of Social Sciences

Traditionally, research on romantic and sexual relationships has focused on 1-night stands and monogamous pairs. However, as the result of men and women pursuing their ideal relationship types, various compromise relationships may emerge. One such compromise is explored here: the ‘‘booty call.’’ The results of an act-nomination and frequency study of college students provided an initial definition and exploration of this type of relationship. Booty calls tend to utilize various communication mediums to facilitate sexual contact among friends who, for men, may represent low-investment, attractive sexual partners and, for women, may represent attractive test-mates. The relationship is discussed as a …

Chinese New Year In West Kalimantan: Ritual Theatre And Political Circus, Margaret Chan

Research Collection School of Social Sciences

Since 2002, when Chinese New Year became a national holiday in Indonesia, spirit medium parades on the fifteen day of the New Year (called Cap Go Meh) have been growing in size in certain West Kalimantan towns, especially Singkawang. This parade in particular has become a major tourist draw-card. Referring to local history, Chinese popular religion and Hakka culture, this article applies a performance analysis methodology to dissect this contemporary phenomenon from religious, historical and inter-ethnic perspectives. It shows how the parades have become enmeshed in current inter-ethnic politics in West Kalimantan, as well as revealing the way that adaptations …

The Politics Of Imlek, Chang Yau Hoon

Research Collection School of Social Sciences

Imlek is a time for colourful parades featuring dances of the lion and other puppets, and performances of Chinese folk rituals on the streets and in Chinese temples. Imlek is also celebrated at Sunday mass in a Catholic church with performances of Chinese songs and dances. The church is decorated in lucky colour red from its carpet to its candles, including the priests’ robes. Decorations and ornaments in the lucky colour red, representing Chineseness, together with Chinese cultural performances like the dragon and lion dances have become products of mass consumption in post-Suharto Indonesia. Major shopping malls decorate their interior …

More Than A Cultural Celebration: The Politics Of Chinese New Year In Post-Suharto Indonesia, Chang Yau Hoon

Research Collection School of Social Sciences

In the aftermath of the May 1998 riots that forced President Suharto to step down, ethnic Chinese received unprecedented freedom to assert their long suppressed cultural and religious identity. Following the transition from assimilation to multiculturalism, for the first time in over three decades Chinese culture became more visible and ethnic Chinese could finally enjoy the freedom to celebrate Chinese New Year (Imlek) publicly. This article focuses on the politics of the re-emergent Chinese New Year celebration in the Indonesian public sphere. It demonstrates the significance of Imlek as an ethnic symbol to Chinese-Indonesians. Borrowing Hobsbawm’s concept of “invented tradition”, …

Undergraduate And Graduate Catalog [2008-2009], Georgia Southern University

Undergraduate & Graduate Catalogs

No abstract provided.

2009-2010 Undergraduate Catalog, Armstrong Atlantic State University

Armstrong Office of the Registrar: Undergraduate Catalogs (Archived)

Academic catalog for Armstrong Atlantic State University.

Public Policy, Social Change, And The Ethics Triangle: Undocumented Immigrants And Higher Education In The United States, Matthew Collins, Giselle Reid

Journal of Sustainable Social Impact

The institutions of higher education in the United States face the dilemma of deciding whether to admit and matriculate students without legal immigration status. This public policy question involves careful interpretation of federal and state law, general public sentiment, the effects on the individual institutions, as well as the plight of undocumented immigrant students and their parents. The purpose of this research was to analyze the ethical dilemma facing colleges and universities concerning whether to allow or deny admission to undocumented immigrant students, utilizing the ethics triangle. This research argued that the benefits of facilitating higher education for undocumented students …

Discrepancies In Reporting Of Physical And Sexual Abuse Among Homeless Young Adults, Kimberly A. Tyler, Lisa A. Melander

Department of Sociology: Faculty Publications

This study investigated risk factors for discrepant reporting of physical and sexual abuse among 172 homeless young adults. Discrepant reporting includes situations in which a respondent denies experiencing abuse in general but reports being a victim of specific forms of maltreatment. The results revealed that discrepant reporting rates tended to be highest for minor physical assault and for noncontact sexual abuse. Multivariate results revealed that demographic characteristics were important correlates of both discrepant physical and sexual abuse reporters. Family background characteristics also played a role in discrepant reporting for physical abuse. Overall, some young people with abuse histories are not …

Neighbors In The Pews: Social Status Diversity In Religious Congregations, Philip Schwadel

Department of Sociology: Faculty Publications

For the most part, Americans interact with other people like themselves—those with similar social and economic backgrounds. This homogeneity of social networks contributes in turn to social stratification and to the unequal distribution of social capital and civic integration. Religious congregations offer a rare opportunity for Americans to interact across social status lines. I use data from the 2001 U.S. Congregational Life Survey, which includes survey responses from relatively large samples of attendees nested within a large random sample of congregations, to examine the prevalence of income and education diversity in religious congregations. In contrast to racial diversity, which is …

Beyond Lines On The Cv: Faculty Applications Of Their Scholarship Of Teaching And Learning Research, Kathleen Mckinney, Pat Jarvis

International Journal for the Scholarship of Teaching & Learning

This paper reports on a study focusing on a key issue in the field of the scholarship of teaching and learning (SoTL). The goal of our research was to examine the frequency, types, supports, and barriers for the practical application of SoTL results. In this paper we report on quantitative and qualitative results from a study assessing the level and forms of concrete applications of SoTL to improve teaching and learning. We obtained data from a self-administered questionnaire and a focus group with respondents drawn from 20 faculty/staff recipients of internal SoTL grants at a large Midwestern university as well …

Using Modeling And Creating A Research Discourse Community To Teach A Doctoral Action Research Course, Cher Hendricks

International Journal for the Scholarship of Teaching & Learning

The purpose of this study was to investigate the effectiveness of teaching action research through modeling. Participants were 11 doctoral students enrolled in a two-semester practitioner-based research course. In this study, I was both instructor and member of the research community. I modeled the steps of action research as I conducted a study of my practice, which focused on having students engage in reflective activities for the purpose of aligning their core educational values and the actions taken in their research studies. The students and I engaged in discussions of our research projects, and as part of the research community, …