Digital Commons Network^™

Warts-And-All: The Real Practice Of Service Design, Yoko Akama

ServDes Conference Series

Service design practice; discourse and education are still nascent in Australia where most designers are trained in fields such as industrial design; architecture; communication design; and to a lesser degree; interaction design (a field that is equally nascent). Academic research on service design has so far been limited (Kimbell and Seidel 2008) and much of the knowledge generated from business contexts has been proprietary (Tether 2008). These factors have led to a lack of critical engagement in examining and investigating the complex contexts that surrounds service design projects. This also adds to the challenging obstacles for designers seeking to establish …

Informal Service Offer: Peddling, Dilek Akbulut

ServDes Conference Series

Informal sector; which is defined with several names such as disguised unemployment; illegal economics or marginal economics; emerges as earning opportunities outside the modern system which operates with limited resources. The term “informal sector” does not only imply the processes addressed to manufacturing; but services as well. Informal sector retailing act; which will be mentioned as “peddling” is regarded as an innovative service handled with small capital or none. Thus; the sector operates both in production and distribution of goods which will be mentioned as “catchpenny articles” sold on street peddles. The study introduces peddling as the retail service offered …

Exemplars In Service Design, Johan Blomkvist, Stefan Holmlid

ServDes Conference Series

Exemplars play an important role in applied service design but are largely overlooked in academic literature. So far; most design research in other fields has concerned how surface properties of exemplars are incorporated in the current design; but services are different from most other design disciplines in regard to material. To expand the understanding of how exemplars matter to service design; material from recordings and observations of design meetings have been analysed. We observed a pattern that exemplars; in this case; were introduced in communication in the format of micro-narratives that express emotional impact of service elements. This study shows …

Clinicians As Service Designers? Reflections On Current Transformation In The Uk Health Services, Valerie Carr, Daniela Sangiorgi, Monika Büscher, Sabine Junginger

ServDes Conference Series

The British National Health Service (NHS) has been involved in profound transformation to keep pace with; and shape; changes in our society. Innovation has been driven by the necessity to transform old hierarchical and paternalistic models into a modern health system; moving care closer to home; mobilizing and tailoring services to individual patients' and their carers' needs through the introduction of radically new services. This paper explores a particular element of ongoing NHS reform: Practice Based Commissioning (PBC). Based on first findings of a research project called “Design in Practice. Change and Flexibility within Health Providers” funded by the EPSRC …

Managing Stakeholder Involvement In Service Design: Insights From British Service Designers, Qin Han

ServDes Conference Series

The global shift towards a service-based economy has led many organisations to rethink their operations and strategies from a service-centred point of view; which is intangible; customeroriented and relational (Vargo and Lusch; 2008). Professionals and scholars from different disciplines have subsequently pioneered practices and research in the field of service. As a response; Service Design; with its creative- and people-centred nature emerged as a distinct discipline. Designing a service system requires input from all stakeholders; which include internal stakeholders from the different organisational functions; as well as external stakeholders such as user groups and supply teams. When design specialists are …

Participative, Co-Operative, Emancipatory: From Participatory Design To Service Design, Stefan Holmlid

ServDes Conference Series

In the discourse of service design; terms such as platforms; transformation and co-creation have become part of what seems to be an emergent lingua franca. In the participatory design discourse; and the surrounding design traditions; related terms and ideas were developed. The development of the discourse of participatory design; during the last three decades of the 20th century; influence the way we understand the provisions for and possibilities of service design. The analysis is performed along three themes collected from the development of participatory design; and examples of how the legacy of participatory design has been appropriated are given. We …

Someone Else's Shoes - Using Role-Playing Games In User-Centered Service Design, Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi

ServDes Conference Series

Laugh and enthused voices fill the big lecture room when four groups around the room play a Character Game; a game that combines elements from role-playing and personas. We have decided to share the user study results in a service design project within multidisciplinary group of people from three companies [designers; managers etc.] by playing a design game; a game in which the participants should step into someone else's shoes. We; the researchers who have developed the game; have been anxious about peoples' reactions but now we start to relax; the game seems to work after all. The atmosphere feels …

Beyond The Experience. In Search Of An Operative Paradigm For The Industrialisation Of Services, Nicola Morelli

ServDes Conference Series

After many years; in which service design occupied some blurred areas in different disciplines; this activity is now creating its own ground and consolidating both practice and research. The increasing number of conferences and publications on service design; the growing number of cases and the emergence of new education programs are contributing to raise service design to the status of an independent disciplinary area. The contributions to the definition of a disciplinary corpus for service design come from two main directions: the first concerns the definition of a methodological framework for service design. This area is developing methodological tools for …

‘Love Lewisham’, Improving Stakeholder Satisfaction In Local Government Service: A Case Study Of Strategic Public Sector Service Innovation, Alison Prendiville

ServDes Conference Series

This paper will present a case study on how the London Borough of Lewisham is creating 'pull' services using technology to address specific community problems relating to the local environment by opening up new communications channels between residents; council staff and other local government stakeholders. The focus will initially centre on how the service design has been effective strategically; impacting internally on the organisational culture within Lewisham's Environment Office and; at the same time; involving residents in the service provision thus providing a feedback mechanism and voice of local residents. The paper will then explore the specific nature of 'Love …

Communicating Through Visualizations: Service Designers On Visualizing User Research, Fabian Segelström

ServDes Conference Series

Visualizations are commonly seen as one of the distinguishing features of service design; yet little research has been done on the topic. Building on questions raised by recent research (Segelström & Holmlid; 2009) this paper analyses the results from 14 interviews with practicing service designers. The interviews focus on user research. The analysis is aimed at answering why service designers visualize their material. It is found that the various visualization tools all serve the purpose of communicating user data to different recipients. Additionally the results points towards that there is a set of basic techniques; such as customer journeys and …

Dodge College Hosts Animation Show Of Shows, Dec. 2, Chapman University Media Relations

Chapman Press Releases 2003-2011

No abstract provided.

The Spectroscopic Orbit Of Sao 167450, Visual Companion Of Aa Ceti, Francis C. Fekel, Daryl W. Willmarth

Information Systems and Engineering Management Research Publications

We have determined a spectroscopic orbit for SAO 167450, which is the visual secondary of the W UMa-type eclipsing binary AA Cet, and so the system is quadruple. Radial velocities from the coudé feed and 4 m telescopes at Kitt Peak National Observatory produce an orbit with a period of 25.68 days and an eccentricity of 0.50. We classify both the primary and secondary as G0 subgiant/dwarf stars and find that they are somewhat metal rich relative to the Sun. The high lithium abundances of both components argue that the stars are less than 1 Gyr old. If the components …

Nor'easter News Volume 3 Issue 5, Nor'easter News Staff

Nor'easter News

The eighteenth issue of the University of New England's student-run newspaper, Nor'easter News.

A Columnist's View Of Capitol Square: Ohio Politics And Government, 1969-2005, Lee Leonard

University of Akron Press Publications

This carefully-selected collection brings together his columns about the major figures, seminal events, and legends from 1969 through 2005. Leonard, the man with no agenda but the truth, covers campaigns and national political conventions, including the famous Democratic primary battles between John Glenn and Howard Metzenbaum in the 1970s. Fully described is the era of the four-term Governor James A. Rhodes, who controlled the Ohio Republican Party for two decades. Among the cast of characters are colorful lobbyist, Tom Dudgeon, who described the legislative process as “The Dance of the Stomping Buzzards,” state Senator Oakley Collins, a southern Ohioan who …

Spartan Daily November 24, 2009, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily (School of Journalism and Mass Communications)

Volume 133, Issue 44

Hexabromocyclododecane Decreases Tumor-Cell-Binding Capacity And Cell-Surface Protein Expression Of Human Natural Killer Cells, Natasha C. Hinkson, Margaret M. Whalen

Chemistry Faculty Research

Hexabromocyclododecane (HBCD) is a flame retardant that decreases the lytic function of human natural killer (NK) cells. NK cells defend against tumor cells and virally infected cells. Thus, HBCD has the potential to increase cancer incidence and viral infections. NK cells must bind to their targets for lysis to occur. Thus, concentrations of HBCD that decrease lytic function were examined for their ability to alter NK binding to tumor targets. Levels of HBCD that caused a loss of binding function were examined for effects on expression of cell surface proteins needed for binding. NK cells exposed to HBCD for 24 …

Michael Stratechuk V. South Orange Maplewood Board

2009 Decisions

USDC for the District of New Jersey

Kaneff V. Delaware Title Loans

2009 Decisions

USDC for the Eastern District of Pennsylvania

Crawford V. Washington Cty Cys

2009 Decisions

USDC for the Western District of Pennsylvania

Haley, Delphine Delacroix (Mss 291), Manuscripts & Folklife Archives

Manuscript Collection Finding Aids

Finding aid only for Manuscripts Collection 291. Replies sent to Delphine Haley, Campbellsville, Kentucky, from individuals across Kentucky related to how the Commonwealth's communities were named. Initial query letter is included.

Ua12/2/1 College Heights Herald, Vol. 85, No. 22, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news. Articles:

• Jenkins, Spencer. Professor Found Dead in Vehicle – Martha Richmond aka Bettina
• Lintner, Jonathan. Willie Taggart Returns to Hill – Football
• Hicks, Billy. Officials: Arts Venues Won’t Clash – Southern Kentucky Performing Arts Center, Van Meter Hall, SKyPAC
• Simpson, Mandy. Mid-Life Classes – Adult Learners
• Ulber, Emily. International Enrollment Rises – Admissions
• Cesare, Albert. A Thousand Words – Bill Schumm, Artists
• Harris, Shakia. Student Government Association Opens Drinking Age Debate
• Wilson, Laurel. Housing & Residence Life to Debut Dorm Version of MTV Cribs
• Erskine, Anne. Editorial Cartoon re: …

Vol. 60, No. 3, November 24, 2009, University Of Michigan Law School

Res Gestae

•Football Observations By The Unqualified •Letter to the Editor: LRAP •Justice At All Costs •The Fast and the Furious •This is Water •Ye Olde Issue Spotter •The Beer Guy •The Food Court •"Best" of LawOpen •Crossword •Kicking it Old School

Magruder-Clysdale Collection (Mss 284), Manuscripts & Folklife Archives

Manuscript Collection Finding Aids

Finding aid only for Manuscripts Collection 284. Correspondence of the Magruder and Clysdale families of Louisville, Kentucky, London, Ontario and Grand Bend, Ontario. The correspondence covers family matters and the progress of the Magruders' professional work and writing on Protestant theology and social issues. Includes photographs relating to the Clysdales and a related family, the Brighams.

Youtube Now More Accessible, Center For Persons With Disabilities

Blog Posts

No abstract provided.

Ceas E-News 11.24.2009, College Of Engineering And Applied Sciences

College of Engineering and Applied Sciences News

Tues, Dec. 8, SEDP conference: 89 seniors offer 32 projects

Prohibits Public Funding Of Schools Through Taxes. Initiative Constitutional Amendment

Initiatives

Prohibits property, sales, or income taxes from being used to fund California's public schools, colleges, and universities, or to buy textbooks for grades one through eight. Summary of estimate by Legislative Analyst and Director of Finance of fiscal impact on state and local government: Elimination of most existing state and local government funding for education programs. Likely major shifts in state and local government budgeting.

Eliminates State Income And Property Taxes For All Residents 55 Years Old And Older. Initiative Constitutional Amendment

Initiatives

Exempts California residents who are 55 years old or older from paying state income and property taxes. Summary of estimate by Legislative Analyst and Director of Finance of fiscal impact on state and local government: Annual state revenue losses of $15 billion or more due to new exemptions on personal income and estate taxation. Annual local government revenue losses of $5 billion to $10 billion due to new exemptions on property taxes.

Prohibits Public Schools From Establishing Educational Curriculum. Initiative Constitutional Amendment

Initiatives

Changes constitution to give parents or legal guardians the sole authority and responsibility to establish the educational curriculum of their child or ward. Prevents state and local governments and schools from establishing educational curriculum. Summary of estimate by Legislative Analyst and Director of Finance of fiscal impact on state and local government: Uncertain fiscal effect for local school districts and state governments depending upon how the measure is interpreted and implemented.

Staff Senate Executive Committee Minutes, 2009 November 24, Clemson University

Staff Senate Minutes

No abstract provided.

Keith Stouch V. Twp Of Irvington

2009 Decisions

USDC for the District of New Jersey