Digital Commons Network^™

Identifying The Causes Of The New Hire Turnover At The Panasonic Customer Call Center, Donna W. Jones

OTS Master's Level Projects & Papers

To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.

The Effectiveness Of Boxwood Treatment Program On Offender's Supervised In The District 39 Probation And Parole Office To Determine If The Method Of Referral Effected The Relapse Rate, Deborah Papotnik

OTS Master's Level Projects & Papers

The following hypothesis will guide this research project; 1. Offenders are just as likely to relapse when court ordered to complete Boxwood Treatment Program as when they are sanctioned to complete the program by their probation officer.

Factors That Influence Students To Enroll Into Teletechnet Programs, Elaine Ward

OTS Master's Level Projects & Papers

Some of the areas considered in this study include: 1. Identify the factors that influence student enrollment at the Southwest Virginia Community College Teletechnet site; 2. Identify the population of students enrolling at the Teletechnet program in regards to age and occupation; 3. Project the graduation rate of those students enrolling at the Teletechnet site located at Southwest Virginia Community College during spring 2002.

Multilevel Voltage-Source Duty-Cycle Modulation: Analysis And Implementation, Keith Corzine, J. R. Baker

Electrical and Computer Engineering Faculty Research & Creative Works

Multilevel converters have become increasingly popular due to high power quality, high-voltage capability, low switching losses, and low electromagnetic compatibility concerns. Considering these advantages, the multilevel converter is a suitable candidate for implementation of future naval ship propulsion systems. This paper focuses on modulation techniques for the multilevel converter. In particular, a novel voltage-source method of multilevel modulation is introduced and compared to existing methods. The proposed method is discrete in nature and can therefore be readily implemented on a digital signal processor. The method is also readily extendable to any number of voltage levels. Results of experimental implementation are …

High-Efficiency Solar Cells Based On Cu(Inal)Se[Sub 2] Thin Films, S. Marsillac, P. D. Paulson, M. W. Haimbodi, R. W. Birkmire, W. N. Shafarman

Electrical & Computer Engineering Faculty Publications

A Cu(InAl)Se₂solar cell with 16.9% efficiency is demonstrated using a Cu(InAl)Se₂thin film deposited by four-source elemental evaporation and a device structure of glass/Mo/Cu(InAl)Se₂/CdS/ZnO/indium tin oxide/(Ni/Algrid)/MgF₂. A key to high efficiency is improved adhesion between the Cu(InAl)Se₂ and the Mo back contact layer, provided by a 5-nm-thick Ga interlayer, which enabled the Cu(InAl)Se₂ to be deposited at a 530 °C substrate temperature. Film and device properties are compared to Cu(InGa)Se₂ with the same band gap of 1.16 eV. The solar cells have similar behavior, with performance limited by recombination through …

A "Good Angry Man": Harry Caudill, The Formative Years, 1922-1960, Tylina Jo Mullins

University of Kentucky Master's Theses

After the publication of Night Comes to the Cumberland: A Biography of a Depressed Area, Harry Caudill became a spokesperson for Appalachia. Throughout the 1960s, Caudill continued to challenge the corrupt political system of the Cumberland Valley. His indictment of the coal industry as a leading factor in the continual depression of the area led scholars and reformers to a better understanding of the interrelated dynamics affecting the region. Even though with the passage of time, scholars have rejected many of Caudills ideas concerning the mountain people, few doubt that he led the challenge against the political, economic, and social …

The Role Of Social And Dispositional Variables Associated With Emotional Processing In Adjustment To Breast Cancer, John E. Schmidt

University of Kentucky Master's Theses

Recent theories suggest that cognitive and emotional processing is critical to successful adjustment to traumatic experiences, such as breast cancer. Cognitive and emotional processing of trauma can be facilitated by both dispositional (e.g., emotional intelligence) and situational (e.g., social supports, social constraints) factors. The present study investigated the relationship between emotional intelligence and current social support and constraints in a sample of 190 breast cancer survivors (mean age=48.3 years; SD=8.9). Women were recruited via postings to on-line breast cancer support groups. Postings to support groups described the study, and provided a link to the study web site. The study consisted …

A Novel Test Bed And Stochastic Vibration Diagnostics For Assessing The Condition Of Constant Velocity Joints, Gregory Kacprzynski

Theses

N/A||In this thesis, the design of a novel test bench for quickly and repeatedly testing CV joints under torque is provided along with vibration diagnostics software, developed in Matlab, for assessing the condition of a particular joint.

Information Technologies For The Healthcare Delivery System, Gary Scialdone

Theses

That modern healthcare requires information technology to be efficient and fully effective is evident if one spends any time observing the delivery of institutional health care. Consider the observation of a practitioner of the discipline, David M. Eddy, MD, PhD, voiced in Clinical Decision Making, JAMA 263:1265-75, 1990, ". . .All confirm what would be expected from common sense: The complexity of modern medicine exceeds the inherent limitations of the unaided human mind." The goal of this thesis is to identify the technological factors that are required to enable a fully sufficient application of information technology (IT) to the modern …

They Did Not Teach: Veterans' Experiences In A Mid-Career Transition Program At An Urban University, Joseph Franklyn Shipes

Theses and Dissertations in Urban Services - Urban Education

This descriptive phenomenology examines the lived experiences of veterans who attempted a mid-career transition into teaching. The study identifies and describes experiences that led to the outcome decisions of 22 men who enrolled in a Military Career Transition Program (MCTP), completed a Master's Degree in Education, but did not become public school teachers. Self-descriptions of their experience were collected in multiple, open-ended interviews and analyzed using Moustakas's (1994) protocols.

Participants described a transition in four stages (a) preliminary conditions for change, (b) socialization and adjustment, (c) refocusing career goals, and (d) reflective assessment. Planning for career change began with ideal …

Finite Element Modal Formulation For Panel Flutter At Hypersonic Speeds And Elevated Temperatures, Guangfeng Cheng

Mechanical & Aerospace Engineering Theses & Dissertations

A finite element time domain modal formulation for analyzing flutter behavior of aircraft surface panels in hypersonic airflow has been developed and presented for the first time. Von Karman large deflection plate theory is used for description of the structural nonlinearity and third order piston theory is employed to account for the aerodynamic nonlinearity. The thermal loadings of uniformly distributed temperature and temperature gradients across the panel thickness are incorporated into the finite element formulation. By applying the modal reduction technique, the number of governing equations of motion is reduced dramatically so that the computational time of direct numerical integration …

Active And Adaptive Flow Control Of Twin-Tail Buffet And Applications, Zhi Yang

Mechanical & Aerospace Engineering Theses & Dissertations

Modern fighter aircraft with dual vertical tails are operated at high angles of attack. The vortex generated by leading edge extension (LEX) breaks down before reaching the two vertical tails. The wake of highly unsteady, turbulent flow causes unbalanced broadband aerodynamic loading on the tails and may produce severe buffet on the tails and lead to tail fatigue failure.

Flow suction along the vortex cores (FSVC) is investigated as an active control method for tail-buffet alleviation. Suction tubes have been tilted at different angles to study the control effectiveness of suction tubes orientation. Flow field response, aerodynamic loading and aeroelastic …

Federating Heterogeneous Digital Libraries By Metadata Harvesting, Xiaoming Liu

Computer Science Theses & Dissertations

This dissertation studies the challenges and issues faced in federating heterogeneous digital libraries (DLs) by metadata harvesting. The objective of federation is to provide high-level services (e.g. transparent search across all DLs) on the collective metadata from different digital libraries. There are two main approaches to federate DLs: distributed searching approach and harvesting approach. As the distributed searching approach replies on executing queries to digital libraries in real time, it has problems with scalability. The difficulty of creating a distributed searching service for a large federation is the motivation behind Open Archives Initiatives Protocols for Metadata Harvesting (OAI-PMH). OAI-PMH supports …

Feedback Seeking In Customer Service Relationships, Aletta Machell Barnard

LSU Doctoral Dissertations

With the shift to a service economy (Cascio, 1995), customer service effectiveness is a critical measure of success for service firms. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the employees delivering the service (i.e., boundary spanners). The purpose of this study was to provide an investigation into service effectiveness (i.e., customer satisfaction and repatronage and word-of-mouth intentions) in service relationships. Specifically, boundary spanners' perceived organizational support (POS) was proposed to impact customer satisfaction through its impact on feedback seeking behaviors (i.e., direct inquiry, monitoring, positive …

Evidence For Infanticide In Bottlenose Dolphins Of The Western North Atlantic, Dale G. Dunn, Susan G. Barco, D. Ann Pabst, William A. Mclellan

Biological Sciences Faculty Publications

Nine bottlenose dolphin (Tursiops truncatus) calves that stranded in Virginia in 1996 and 1997 died of severe blunt-force trauma. Injuries were concentrated on the head and chest and multiple rib fractures, lung lacerations, and soft tissue contusions were prominent. Skeletal and/or soft tissue trauma occurred bilaterally in all of the calves. One had a bite wound across the left mandible that exhibited deep punctures consistent with the tooth placement in an adult bottlenose dolphin. The lesions were not compatible with predation, boat strike, fisheries interactions, rough-surf injury, or blast injury. However, they were similar to traumatic injuries described in stranded …

La Question Prioritaire De Constitutionnalité (Qpc): L’Héritage Paradoxal De Nicolas Sarkozy Sur La Constitution Française, Sydney White , '22

Senior Theses, Projects, and Awards

No abstract provided.

Mining Law Reform Redux, Once More, John D. Leshy

Faculty Scholarship

No abstract provided.

Effects Of Nonequilibrium Atmospheric Pressure Plasmas On The Heterotrophic Pathways Of Bacteria And On Their Cell Morphology, Mounir Laroussi, J. Paul Richardson, Fred C. Dobbs

OES Faculty Publications

To date, most research on the interaction of nonequilibrium, atmospheric pressure plasma discharges with bacteria has concentrated on the germicidal effects. Therefore, published results deal mainly with killing efficacy and little attention is given to physical mechanisms and biochemical pathways and their potential alterations when cells of microorganisms are exposed to the plasma. In this letter, an attempt to investigate the effects of plasma exposure on the biochemical pathways of bacteria is presented. In addition, using electron microscopy, we investigate if any gross morphological changes take place when cells are exposed to a lethal dose of plasma. We are testing …

Table Of Contents

Computer Law Review and Technology Journal

No abstract provided.

Fast, Cheap, And Out Of Control: Lessons From The Icann Dispute Resolution Process, Elizabeth G. Thornburg

Computer Law Review and Technology Journal

The Internet is constantly expanding, both as a means of communication and as a means of commerce. As its contacts among people and businesses expand, more and more disputes will arise and will need resolution. These disputes will evolve both from business-to-consumer transactions and from business-to-business transactions. Some of the claims will include breach of contract, breach of warranty, and even fraud. Others will concern intellectualproperty rights such as trademarks, copyrights, and patents. Still others will involve competition law, raising issues of antitrust, trade disparagement, and other claims of unfair competition. Alleging defamation, invasion of privacy and emotional distress, some …

Table Of Contents

Computer Law Review and Technology Journal

No abstract provided.

Digital Millennium Copyright Act: Can It Take Down Internet Infringers?, David L. Clark

Computer Law Review and Technology Journal

In response to the growing digital age, Congress enacted the Digital Millennium Copyright Act ("DMCA") on October 28, 1998. Unlike traditional copyright statutes, the DMCA does not address the act of infringement but instead focuses on the technology that makes infringement easier. Copyright holders have begun to develop encryption technology to prevent unauthorized use of their works, and the DMCA assists those efforts by prohibiting any person from circumventing those security provisions or selling decryption devices. The DMCA also encourages Internet Service Providers ("ISPs") to disable websites that are accused of copyright infringement; it protects the ISPs with a safe …

The Protection Of Intellectual-Property Rights In A Federalist Era, Steve Malin

Computer Law Review and Technology Journal

The framers of the Constitution envisioned a nation comprising several separate and independent sovereign states. Under a system of dual sovereignty, the states gave up certain enumerated powers delegated to the federal government. Among those powers was the authority to enact laws designed to protect patent and copyright owners and to encourage invention and original authorship.

Also in the framers' minds - recent caselaw tells us - was the belief that the states retained immunity from suits brought by individuals. Despite this fact, the federal intellectual-property system has historically placed sovereign states on equal footing with individuals as to both …

Cyberpiracy - The U.S. Legislative Response, John M. Cone

Computer Law Review and Technology Journal

During the 1990s, Americans embraced a new personal and commercial communication medium - the Internet. When the World Wide Web and millions of websites were introduced in the early 1990s, the Internet changed from an obscure tool for exchanging military and scientific information to a ubiquitous communication technology. During this period, some people sought to capitalize on the Internet's increasing commercial potential by reserving Internet use of famous corporate names and then selling the reserved names back to the companies for hefty profits. Lawsuits concerning this practice - dubbed "cybersquatting" or "cyberpiracy" - produced inconsistent results. By the end of …

Widgets To Windows: The "Webolution" Of Commercial Sales, Joseph A. Zavaletta, Edward B. Hymson

Computer Law Review and Technology Journal

Five years ago, a new "nation" developed unlike any other in history - it has no government, no political borders, no buildings, no army, no citizens, no elections, and no leader. But by all accounts, this nation has the most dynamic economic engine in history. Based on recent studies by the Center for Research in Electronic Commerce at the University of Texas at Austin ("CREC"), if this nation were ranked by gross domestic product, its 2000 revenues of $830 billion would give it the twelfth largest gross domestic product in the world, ahead of Canada and behind Mexico. With an …

An Ip Conundrum: Can Patent Policy And Trade Dress Law Be Reconciled?, Michael Scott Fuller

Computer Law Review and Technology Journal

Patent protection in the United States has traditionally been a compromise between the competing interests of Congress and the inventor. While Congress seeks disclosure of technology in order to benefit the common good, inventors want protection of their proprietary inventions, otherwise known as their "intellectual property." Patent law provides a bargained-for exchange, giving the invention protection for a finite period of 20 years from the date of application. Upon expiration of this congressionally sanctioned monopoly, the invention passes ipso facto into the public domain.

In the past, this mutually beneficial arrangement was the accepted means by which both Congress and …

Traditional Free-Speech Law: Does It Apply On The Internet?, A. John Harper Iii

Computer Law Review and Technology Journal

The First Amendment states that Congress "shall make no law . . . abridging the freedom of speech, or of the press." But as Oliver Wendell Holmes recognized, the First Amendment "obviously was not intended to give immunity for every possible use of language." Accordingly, the Supreme Court's free-speech jurisprudence has traditionally been one of line drawing - distinguishing protected from unprotected speech by evaluating its content in light of the medium through which it is expressed. In terms of content, there are generally three categories of speech: "(1) speech that everyone has a right to (political speech, speech about …

Telecommunications Law: Open Access To Cable Broadband Transmission: At&T Corp. V. City Of Portland, 216 F.3d 871 (9th Cir. 2000), Deborah L. Lively

Computer Law Review and Technology Journal

In AT&T Corp. v. City of Portland, the Ninth Circuit considered whether a local cable franchising authority could condition the transfer of a cable franchise upon the cable operator's grant of unrestricted access to its cable broadband transmission facilities.

In 1998, AT&T - the nation's largest long-distance telephone provider - proposed a merger with Telecommunications, Inc. ("TCI"), which was among the nation's largest cable-television operators. In the merger, AT&T received access to TCI's cable broadband transmission system as a conduit for AT&T's "@Home" Internet service. A cable broadband system provides Internet access at much faster speeds than through typical modem …

Business-Method Patents: Of Questionable Validity? - Amazon.Com, Inc. V. Barnesandnoble.Com, Inc., 239 F.3d 1343 (Fed. Cir. 2001), Chris Morton

Computer Law Review and Technology Journal

In 1998, in State Street Bank & Trust Co. v. Signature Financial Group, Inc., the Federal Circuit gave new life to the business-method patent. Critics viewed this decision as a judicially created exception to the statutory requirement ofpatentable subject matter. Uncertainty under the State Street ruling led to the issuance of a flood of widely criticized and questionable patents, including Amazon.com's one-click-purchase patent. In an attempt to enforce this patent, Amazon.com sued Barnesandnoble.com, and the trial court granted a preliminary injunction. Bamesandnoble.com appealed, claiming that the one-click-purchase patent was invalid because it failed to meet the statutory requirements of …

Table Of Contents

Computer Law Review and Technology Journal

No abstract provided.