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Employee Engagement Strategies Call Center Managers Use To Increase Productivity And Profitability, Deirdre N. Skinner
Employee Engagement Strategies Call Center Managers Use To Increase Productivity And Profitability, Deirdre N. Skinner
Walden Dissertations and Doctoral Studies
AbstractDecreased employee productivity can result in reduced organizational profitability. Call center leaders are concerned with decreased productivity as it cost call center leaders millions of dollars each year in profit loss. Grounded in leader-member exchange theory, the purpose of this basic qualitative study was to learn the employee engagement strategies nine call center managers in five different industries used to improve productivity in call centers. Data were collected using semi-structured interviews and review of company documents that included process improvement guides and publicly posted annual reports. The three themes that emerged from the thematic analysis were developing relationships, effective communication, …
Succession Planning: Strategies Hr Managers Use To Fill Key Leadership Positions, Larry Wayne Smalls
Succession Planning: Strategies Hr Managers Use To Fill Key Leadership Positions, Larry Wayne Smalls
Walden Dissertations and Doctoral Studies
Business organizations spend billions of dollars annually on leadership development programs. Some senior business leaders in the banking industry lack succession planning strategies to fill key leadership positions, which can lead to decreased productivity and overall loss of profits. Based on Rothwell’s seven-pointed star of succession planning and management model, the purpose of this qualitative multiple case study was to explore strategies human resource (HR) managers in the banking industry used to fill key leadership positions. The participants included six HR managers in the banking industry in the southeast region of the United States. Data were collected using semi-structured interviews …
Shift Reporting: Educating Nurses On Effective Communication, Cheryl Iris Smith
Shift Reporting: Educating Nurses On Effective Communication, Cheryl Iris Smith
Walden Dissertations and Doctoral Studies
Effective communication is vital to nursing practice, as it can ensure quality care delivery and promote positive patient and organizational outcomes. In most organizations, the exchange of information between nurses is done during the end of shift (EOS) reporting. The purpose of this DNP project was to determine if an educational intervention focused on effective communication in EOS reporting increased knowledge and confidence among nurses working in a home healthcare setting. Fifty-seven nurses were invited to participate in the educational intervention, and 49 nurses took part for an 85% response rate. The average age of the sample was 45.51 years …
Workplace Violence, Trauma, And The Lived Experience Of Corrections Officers: A Phenomenological Study, Amanda Smith
Workplace Violence, Trauma, And The Lived Experience Of Corrections Officers: A Phenomenological Study, Amanda Smith
Walden Dissertations and Doctoral Studies
Corrections officers are required to ensure compliance from inmates, and sometimes they have to use force, resulting in violent encounters. Such incidents can be traumatic for those directly and indirectly involved. Previous studies examined the working conditions of jail staff, but their focus was not primarily directed toward corrections officers. The purpose of this qualitative phenomenological study was to explore how everyday occurrences of violence associated with working in jails influence corrections officers’ physiological well-being. The theory of constructed emotions framed this study. Recruiting was conducted using a demographic and interest survey distributed through Facebook. Using purposive sampling, semi structured …
Factors Influencing Burnout Rates Among Mental Health Professionals, Vanessa Ann Smith
Factors Influencing Burnout Rates Among Mental Health Professionals, Vanessa Ann Smith
Walden Dissertations and Doctoral Studies
AbstractThe responsibility of mental health providers to care for the sick and their families throughout the COVID-19 pandemic placed mental health providers at a considerably higher risk for burnout than the general population. Despite the increasing burnout rates among mental health providers during the pandemic, no scholars have yet examined how the COVID-19 pandemic affected burnout among mental health providers. Therefore, the purpose of this quantitative, correlational survey study was to examine the factors that contributed to burnout among psychologists during the COVID-19 pandemic in the United States. Maslach’s theory of burnout was used as the theoretical framework to explore …
Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith
Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith
Walden Dissertations and Doctoral Studies
Business leaders do not often consider investing in informational technology (IT) to increase performance. These business leaders lack knowledge of innovative IT adoption strategies to expand their revenue and reduce costs to sustain a competitive advantage. Grounded in the technology-organization-environment (TOE) theory, the purpose of this qualitative multiple case study was to explore IT innovation adoption strategies business leaders use to increase performance. The participants were four successful business leaders selected from finalists for international entrepreneurial awards presented annually in the Mid-Atlantic region of the United States. The data were collected using semistructured telephone interviews, media releases, and online publications. …
Posttraumatic Growth Following Critical Incident Exposure For Urban Firefighters, Deirdre Smith
Posttraumatic Growth Following Critical Incident Exposure For Urban Firefighters, Deirdre Smith
Walden Dissertations and Doctoral Studies
Firefighters are often exposed to critical/traumatic incidents. Regular exposure to critical/traumatic incidents has the potential to cause negative psychological problems among this population, though there is also a likelihood that firefighters can experience a positive effect such as posttraumatic growth (PTG) as a result of critical incident exposure. The purpose of this qualitative phenomenological study was to explore the lived experiences of PTG for urban firefighters following exposure to work-related traumatic events. The phenomenon of PTG provided the conceptual framework for the study. Data were collected from semistructured telephone interviews with eight urban firefighters. Findings from coding and thematic analysis …
Anxiety, Depression, And Sexual Minority Identity Among First Responders, Kayla Soohy
Anxiety, Depression, And Sexual Minority Identity Among First Responders, Kayla Soohy
Walden Dissertations and Doctoral Studies
Research indicates that first responders tend to experience high levels of anxiety and depression due to unique stressors associated with first responder employment. This increased risk level for mental health issues among first responders can be exacerbated by the addition of psychosocial stressors. The influence of interpersonal or intrapersonal factors, such as sexual minority identity, on the mental health issues experienced by first responders has remained relatively unexplored. The purpose of this research study was to explore the relationship between type of first responder, sexual identity, anxiety, and depression via a framework rooted in minority stress theory. Data were gathered …
Clinicians’ Experiences Working With Noncontact Sex Offenders, Jaclyn Nicole Stapleton
Clinicians’ Experiences Working With Noncontact Sex Offenders, Jaclyn Nicole Stapleton
Walden Dissertations and Doctoral Studies
Exploring the unique relationship between therapists and their noncontact sex offender clients can provide additional insight into the complexity of clinicians' occupations. The goal of this qualitative phenomenological study was to explore the personal experiences felt by mental health clinicians (psychologists, social workers, nurses) when working with noncontact sex offenders in a clinical setting. The theoretical framework of this study was guided by a psychosocial approach of cognitive dissonance and self-perception theory, which emphasized the development of defined behaviors and thoughts concerning physical and mental health. The data were collected from in-depth interviews with eight clinicians who treated and assessed …
Increasing Nurse Leader Knowledge And Awareness Of Information And Communication Technologies, Cory Stephens
Increasing Nurse Leader Knowledge And Awareness Of Information And Communication Technologies, Cory Stephens
Walden Dissertations and Doctoral Studies
Due to the recent coronavirus disease (COVID-19) pandemic, rapid technological innovation and nursing practice transformation exposed a deepening divide in the knowledge and awareness of information and communication technologies (ICT) among nurses. This technological skills gap undermines the benefits of ICT to nursing practice such as increased nurse satisfaction, improved care quality, and reduced costs. Nurse leaders are positioned to promote the use of ICT among nurses but may suffer from the same knowledge deficit of ICT as their followers. Guided by Locsin’s technological competencies as caring in nursing theory, Staggers and Parks’ nurse-computer interaction framework, and Covell’s nursing intellectual …
Moral Distress Among Master’S Counseling Students Attending A Cacrep Accredited Counselor Training Program, Matthew Stevens
Moral Distress Among Master’S Counseling Students Attending A Cacrep Accredited Counselor Training Program, Matthew Stevens
Walden Dissertations and Doctoral Studies
Moral distress, an understudied phenomenon among the counseling profession, has been defined as an experience of knowing the right thing to do but being institutionally prevented from doing what is believed to be right. This phenomenon often occurs in hierarchical relationships, such as those between student and teacher or supervisor and supervisee, and may lead to psychological impairment, deviation from ethical standards, and professional burnout, which threatens the ability of professional counselors to initiate and maintain healthy professional relationships. The purpose of this descriptive, phenomenological study was to explore the lived experiences of six master’s level students attending counselor training …
Business Strategies For Reducing Professional Labor Shortages Within The U.S. Construction Industry, Leabert Stewart
Business Strategies For Reducing Professional Labor Shortages Within The U.S. Construction Industry, Leabert Stewart
Walden Dissertations and Doctoral Studies
The U.S. construction industry is faced with skilled labor shortages that have made it more challenging, especially amid the COVID-19 pandemic, for project and business managers to meet industry quality standards and complete projects within budget and on time. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies staffing managers use to hire and retain skilled labor. The data were gathered through semi-structured interviews with six successful staffing managers within the southeastern United States and then analyzed using thematic analysis. The themes that emerged were (a) employee retention, (b) recruitment of skilled …
U.S. High School Administrators’ Challenges In Creating Transgender Inclusive Policies, Kimberly Stilwill
U.S. High School Administrators’ Challenges In Creating Transgender Inclusive Policies, Kimberly Stilwill
Walden Dissertations and Doctoral Studies
A gap in practice exists regarding the lack of inclusive policies in U.S. schools for transgender students. U.S. high school administrators experience challenges in creating inclusive policies that could potentially protect transgender students from being bullied or harassed. Guided by empowerment of minority students theory and minority stress theory, the purpose of this basic qualitative study was to explore the challenges U.S. high school administrators face in creating inclusive policies that protect transgender students from being bullied or harassed. Data were collected using semistructured interviews with 12 current high school administrators across the United States who have implemented transgender-inclusive policies. …
Investigating The Experiences Of Foster Youth On Community College Campuses, Jerrica Stimage
Investigating The Experiences Of Foster Youth On Community College Campuses, Jerrica Stimage
Walden Dissertations and Doctoral Studies
At the age of 18, foster youth are considered adults and typically released from the state’s custody and left alone to transition into adulthood with little to no support. The lack of support that these youth experience forces many of them to seek refuge at colleges and universities. Prior to completing this study, I discovered that there is no current research that explores the lived experiences of former foster youth in the state of Mississippi or the challenges that they may face when transitioning to a community college in the state of Mississippi. The focus of this research study was …
Relationship In Alaska Native Corporations' Return On Equity From Sector, Gregory Stuckey
Relationship In Alaska Native Corporations' Return On Equity From Sector, Gregory Stuckey
Walden Dissertations and Doctoral Studies
In 1999, Stephen Colt studied the 12 regional corporations formed under the Alaska Native Claims Settlement Act of 1971 (ANCSA). Colt reviewed the financial data from 1973 to 1993 and found the regional corporations lost approximately $380 million in business operations. However, the regional corporations increased their revenue from $714 million in 1993 to $8.575 billion in 2014. No further study of those subsequent 20 years has been conducted, so a data set to see if Colt’s conclusions hold was created. This multivariate correlational study tested two theories on the regional corporations: the theory of the economic efficiency of lump-sum …
Information Systems Management And Sustainable Urban Development: A Case Study, Endris A. Suraj
Information Systems Management And Sustainable Urban Development: A Case Study, Endris A. Suraj
Walden Dissertations and Doctoral Studies
Sustainable Urban Development of Ethiopia lacks strategies to implement information systems management (ISM). Lacking appropriate ISM implementation has influenced the government’s plan on the four indicators of urban sustainability - Water, Air, Climate Change, and Population Growth. Grounded in the conceptual frameworks of Technology Acceptance Model (TAM) and Diffusion Of Innovation (DOI), the purpose of this qualitative single case study aims to explore ISM for sustainable urban development in Ethiopia. The participants were 12 Development Associates (DAs) who have been participating in implementing of ISM. Data was collected through a one-to-one interview, National documents, the Environmental Protection Office of Ethiopia, …
Self-Identifying Latino/A/X Former Mental Health Therapy Clients’ Experiences Receiving Mental Health Therapy, Teresa Sypolt
Self-Identifying Latino/A/X Former Mental Health Therapy Clients’ Experiences Receiving Mental Health Therapy, Teresa Sypolt
Walden Dissertations and Doctoral Studies
The Latino/a/x population in the United States continues to increase as does the need for mental health professionals who are bilingual and knowledgeable on multicultural issues. Spanish is the native language spoken in approximately 13% of the households in the United States, with 36% of Spanish-speakers seeking mental health treatment. Research on therapists serving Latino/a/x clients indicated that therapists struggled to provide culturally sensitive and linguistic appropriate interventions. While therapists’ challenges and experiences have been explored, little is known on the therapeutic experiences of Latino/a/x former clients. The purpose of this interpretative phenomenological analysis was to explore the therapeutic experiences …
Impact Of Poverty On Antibiotic Prescribing Rates In The United States Through Mediation Effects Of Underlying Health Conditions, Nato Tarkhashvili
Impact Of Poverty On Antibiotic Prescribing Rates In The United States Through Mediation Effects Of Underlying Health Conditions, Nato Tarkhashvili
Walden Dissertations and Doctoral Studies
Resistance to antibiotics among bacteria develops largely due to frequent use of antibiotics in human and animal medicine. Little is known about how patients’ socioeconomic factors, in conjunction with chronic health conditions, impact antibiotic prescribing rates in the United States. The research questions aimed to explore the relationship between poverty and antibiotic prescribing rates while also adjusting for confounders such as population aged ≥ 65, physician density, prevalence of obesity, diabetes, and chronic obstructive pulmonary disease (COPD). The relationships were evaluated using a quantitative, ecological study design using the ecosocial theory and mediation analysis of 2020 survey results provided by …
Exploring Discretionary Practices Of Civilian Police Officers During Traffic Stop While Working In A Military Community, Lisa Michelle Tartt
Exploring Discretionary Practices Of Civilian Police Officers During Traffic Stop While Working In A Military Community, Lisa Michelle Tartt
Walden Dissertations and Doctoral Studies
The individuals who reside in military communities must abide by the rules of both the military and the civilian communities. When an individual is stopped for a traffic violation in a military community, their driver’s license is requested but the military- affiliated personnel often present their military identification card also. Some may expect leniency due to their military affiliation while others do not. However, there are no studies covering police discretion in a military community during traffic stops. Using social stratification theory, the purpose of this study was to understand officers’ perspectives on discretion during traffic stops and how their …
Military Health Services Impact On Patient Understanding Of The Zika Virus Within A Military Community, Gabrielle Tellis
Military Health Services Impact On Patient Understanding Of The Zika Virus Within A Military Community, Gabrielle Tellis
Walden Dissertations and Doctoral Studies
AbstractThe Zika virus does not have a known treatment, despite ongoing efforts since 2016 to develop a vaccine. The Zika virus has been labeled by World Health Organization and the Department of Defense as a threat to the readiness, resiliency, and preparedness of military service members and dependents that currently travel or serve in areas where high concentrations of the virus are present. As such, it is important to understand how the military community understanding of the Zika virus is impacted by military health services and education. A phenomenological qualitative approach was utilized to conduct this study. Twenty active-duty military …
Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry
Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry
Walden Dissertations and Doctoral Studies
Certain factors can influence the capabilities of a robot–human team by affecting their social and behavioral dynamics in a work environment. But these factors were not known due to the progressive nature of human–robot partnerships and a lack of peer-reviewed literature on the topic. This e-Delphi study aimed to identify and understand these unknown influential factors based on the participants’ insights. The overarching research question asked about the need to determine factors that might influence the effectiveness of managing human-robot teams. The basis for the conceptual framework for this study was the theory of communication used in organizational management. Twelve …
Literacy Score Gains In Grades K-2 In A Response To Intervention Program, Diana Dawn Thill
Literacy Score Gains In Grades K-2 In A Response To Intervention Program, Diana Dawn Thill
Walden Dissertations and Doctoral Studies
Fewer than half of students demonstrated proficiency on Michigan state-administered summative assessments at the end of third grade at a rural, Title I school in Michigan. The purpose of this quantitative study was to compare reading fluency gains between grade levels (i.e., kindergarten, first, and second grades) in an effort to better understand which grade level demonstrates the most growth. The framework for this research study was the constructs of the variability of learning disabilities. Using a sample of 260 cases, this ex post facto pre-post quantitative study investigated the measurable fluency gains between grade levels in the Dynamic Indicators …
Counselor Experience With Outcomes Of Telehealth And Substance Use Disorder, Shamarah Thomas-Hutchins
Counselor Experience With Outcomes Of Telehealth And Substance Use Disorder, Shamarah Thomas-Hutchins
Walden Dissertations and Doctoral Studies
Prior to 2020, telehealth, the remote delivery of health care via digital information and communication technologies, was rarely used in substance use disorder (SUD) treatment facilities. The onset of COVID-19 quickly created a shift to telehealth services for the safety and health of providers and patients. Researchers have explored many aspects of telehealth, including the client and counselor/client experience, but have not studied the counselor experience separately. The purpose of this qualitative study was to better understand counselors’ lived experiences pertaining to telehealth use; perceptions of how it impacts clinical performance, self-efficacy, and training; and beliefs about its effectiveness when …
An Educational Program For Nurses To Incorporate Spiritual Care Into Clinical Practice, Alicia J. Thomas
An Educational Program For Nurses To Incorporate Spiritual Care Into Clinical Practice, Alicia J. Thomas
Walden Dissertations and Doctoral Studies
Spiritual well-being is associated with several positive outcomes, including a greater tolerance of the emotional and physical demands of illness. Spiritual care is a basic element of holistic nursing, yet nurses generally lack spiritual care knowledge and abilities and are often unable to satisfy patients’ spiritual care needs. Therefore, nurses are in urgent need of relevant training to enhance their abilities to provide patients with spiritual care. Evidence-based education was lacking at the project site, a privately owned long-term care facility. Primary care attention was focused on the patients’ physical care; however, insufficient attention was being paid to spiritual care, …
Bmi Screening Tool To Identify Elementary School Children At Risk For Obesity, Talia S. Thompson-Jones
Bmi Screening Tool To Identify Elementary School Children At Risk For Obesity, Talia S. Thompson-Jones
Walden Dissertations and Doctoral Studies
Obesity is a public health epidemic and is as relevant in the pediatric population as it is in adults. The purpose of this DNP project was to develop a clinical practice guideline (CPG) that would use existing evidence to support the development of body mass index (BMI) screening in primary schools for the early detection of childhood obesity. Globally, more than 41 million children were obese or overweight by 2018. Due to incidence rates, developing an effective strategy to address childhood obesity is critical. The practice-focused question asked whether the evidence supported the development of a CPG for implementing BMI …
Leadership Strategies For Obtaining Employee Involvement In A Behavioral Health Organization, David Henry Thompson
Leadership Strategies For Obtaining Employee Involvement In A Behavioral Health Organization, David Henry Thompson
Walden Dissertations and Doctoral Studies
Maintaining a stable and engaged workforce is essential in providing quality treatment to individuals with behavioral health disorders. Soliciting and accepting input and feedback from workforce members is vital in ensuring that competent staff is available to this vulnerable population. Behavioral health leaders can facilitate this goal by cultivating environments that support employee involvement in organizational decision-making. This case study focused on identifying strategies for obtaining employee involvement by examining organizational culture and perceptions, with specific attention to existing opportunities for engaging the workforce in corporate decisions. Using the Baldridge Excellence Framework conceptually, data collection comprised five leadership interviews, organizational …
The Veteran Administration’S Appointment Scheduling Processes’ Effect On The Homeless Women Veteran’S Phenomenon, Vicki Ann Thompson
The Veteran Administration’S Appointment Scheduling Processes’ Effect On The Homeless Women Veteran’S Phenomenon, Vicki Ann Thompson
Walden Dissertations and Doctoral Studies
Concealed numbers of homeless women veterans could be exposed in the Veterans Administration (VA) appointment scheduling data. The challenges of scheduling healthcare or mental health appointments with the VA could prevent homeless women veterans from gaining access. Studies have shown the problems that male veterans have with scheduling appointments. However, not much research exists on the issues homeless female veterans face in scheduling appointments with the VA. This quantitative study examined the correlation between the number of women and men veterans on the VA’s electronic wait list and the percentages of unsheltered women and men veterans at the Continuum of …
Vitamin K Deficiency And Ischemic Stroke In Atrial Fibrillation Patients On Warfarin, Kimberly Therese Thompson
Vitamin K Deficiency And Ischemic Stroke In Atrial Fibrillation Patients On Warfarin, Kimberly Therese Thompson
Walden Dissertations and Doctoral Studies
Individuals with poor nutritional vitamin K status can suffer from atrial fibrillation (AF) due to misinterpretation of warfarin instructions by healthcare providers. The purpose of this quantitative study was to determine if there was an association between inadequate dietary vitamin K intake in AF patients and stroke outcomes to address the lack of research surrounding stroke outcomes in patients with true vitamin K deficiency. Grounded in the health belief model, this study assessed if individual beliefs from health education influenced the nutritional quality of their diet and health outcomes. The study is a secondary data analysis of the Framingham Heart …
Systematic Literature Review Of Residency Program For Transition To Intensive Care, Sonja Marguerite Thornton
Systematic Literature Review Of Residency Program For Transition To Intensive Care, Sonja Marguerite Thornton
Walden Dissertations and Doctoral Studies
The purpose of the systematic literature review project is to present the benefits of a nurse residency program (NRP) to assist new graduate nurses (NGNs) in transition to intensive care nursing. A theory-to-practice gap in knowledge and experience results in the need to support these nurses during their transition to professional practice. This project focused on compiling a systematic review of existing literature to provide evidence and insights into the optimal structure and process of transitioning new graduate nurses to intensive care nursing practice. The American Associations of Critical Care Nurses synergy conceptual model and Patricia Benner's novice to expert …
Clinical Practice Guideline For Preventing Falls In Geriatric Patients, Rachida Abboud Todd
Clinical Practice Guideline For Preventing Falls In Geriatric Patients, Rachida Abboud Todd
Walden Dissertations and Doctoral Studies
AbstractFalls among geriatric patients within the acute care setting constitute significant threats to their physical and mental health and quality of life. Falls, with or without injuries, can prolong the length of stay at the hospital and cause early placement in an aged care institution. The etiology of falls is a multifactorial phenomenon involving cumulative risks shared by many adults. In answering the practice focused question, the purpose of this doctorate project was to develop an evidenced-based clinical practice guideline (CPG) to provide a standardized guide to provide ready access to the evidence-based interventions found to be most effective in …