Digital Commons Network^™

The Integration Of An Information Processing System: A Case Study Based At The Lodge At Woodcliff, Robert Sweeney

Theses

To make the claim that one provides 'World Class' service is easy. Supporting that claim is not so easy if you do not have the proper tools. The Lodge at Woodcliff, a resort hotel in Rochester, New York claims to provide 'World Class' service, but does not have the facts or tools to produce the facts to support this claim. Data has been collected related to service quality throughout the resort. This action research will attempt to integrate an information processing system at the Lodge at Woodcliff. This information processing system will enable management at the Lodge at Woodcliff to …

Post Service Customer Satisfaction Measurement, Jason Karr

Theses

This study provides restauranteurs with information on how to create, implement and evaluate a strategy of customer satisfaction measurement after the service has been delivered and the respective patrons have left the establishment. By measuring and evaluating customers perceptions of the quality of service they received, an organization can determine how they are doing both internally and externally. Application of this information into the business environments will ultimately effect the "moments of truth" with the customers by promoting a better organizational understanding of the customers' wants and needs as well as identifying areas of service that require adjustments.

Hazelwood School District V. Kuhlmeier: The Battle For First Amendment Freedom, Robert J. Dirksen

Theses

The Spectrum, the student newspaper of Hazelwood East High School, St. Louis, Missouri, was censored on May 13, 1983, by Principal Robert Reynolds. Reynolds deemed two articles unsuitable for the younger students, especially fourteen year old freshmen: one an article describing the experiences of three teenage pregnant students at Hazelwood East, which did not in Reynolds' view sufficiently disguise the identity of the three students; and a second article, which identified by name (later deleted pre-publication) students who had made derogatory remarks concerning their parents' divorce and alcohol problems. The staff of the Spectrum was not apprised of the deletion …

A Directorial Approach: Tom Stoppard's Enter A Free Man, Jeffrey David

Theses

Unavailable.

A Hands-On Nutritional Curriculum For Children Ages Five To Eleven, Teryl L. Fricke

Theses

This thesis will focus on the development of a nutrition curriculum to be used as a continuing education program at the community college level for children from the ages of five to eleven years.

Research indicates that American children are becoming physically unfit and overweight at an alarming rate . Because this condition seems to be the rule rather than the exception, it becomes important to the future health of our children that they be educated in proper selection of foods and eating habits.

Research also indicates that the health curriculums of local public school districts touch on the nutritional …

An Experiment In Acting: Miss In Her Teens, Todd Gillenardo

Theses

The purpose of my thesis is to find ways of making Restoration characterization more natural, believable, and more realistic to a contemporary audience. In my attempt, I will study the works of David Garrick, and attempt to replicate an evening at the Drury Lane Theatre in the 18th century, by directing Miss in Her Teens, one of Garrick's comedies.

The first chapter of my thesis will explore David Garrick's natural style of acting which was revolutionizing theatre after the Restoration. He believed actors should be more natural and believable in their roles, portraying actual people in circumstances and not paper …

An Analysis Of The Court's Decisions Relating To Fair Market Value And The Concept Of Blockage In Regards To Artist's Estates, Noel Laine Novak-Pilch

Theses

This thesis will focus on three specific court cases and the relevant decisions as they relate to the hypothetical concept of Fair Market Value and the concept of a blockage discount.

In recent years, cases involving artists' estate holdings of unsold works have dealt with Fair Market Value and a blockage discount. The three main cases are the Estate of David Smith, the Estate of Georgia T. O'Keeffe, and the Estate of Andy Warhol. In all three cases, the court was asked to decide what amount, if any, was to be applied for a blockage discount. While each of these …

The Use Of Mmpi Lie Scale Scores In The Selection Of Law Enforcement Personnel, Van-Lear Philip Eckert

Theses

The present study was designed t o determine if scores of seven or more on the Minnesota Multiphasic Personality Inventory (MMPI) Lie-scale (L) resulted in a law enforcement applicant not being hi red as a police officer . The subjects in this study were 66 applicants to police departments in the St . Louis, MO area . All of the subjects completed the MMPI as part of a preemployment psychological evaluation . The efficacy of utilizing the MMPI in law enforcement screening procedures is discussed. The legal responsibilities of police departments in relation to preemployment psychological assessment are also analyzed. …

Career Ladders For Radiologic Technologists, Linde Flanders

Theses

This thesis will focus on the study of career ladders for radiologic technologists and the impact ladders may have upon an employee's advancement and achievement in the workplace. The intent of the project is to develop and implement a career ladder program for radiologic technologists who function solely in the outpatient setting.

Advancement programs are becoming increasingly important to job satisfaction in today's marketplace and management wishes provide a viable working environment in which the technologist will feel challenged and recognized for excellence in clinical practice.

A handbook was created which details the various levels of technologist classifications and areas …

Perception, Aysegul Ozmen, Su Yonca Akyuz

Theses

Not provided.

Conveyor Tracking Using Adept Robot With Vision Guidance System, Chen-Yu Wang

Theses

This thesis examines the integration of the robotic assembly workcell and the capability of the AdeptOne SCARA robot in performing both non-vision and vision based conveyor tracking. An experiment is set up for a Plastic Leadless Chip Carrier, or PLCC, chip and socket assembly operation. A PLCC chip is a square-shape integrated circuit that has its pins bent down around its perimeter to prevent damage to the pins during assembly and transportation. Binary image processing is employed by the vision system to recognize the random locations of incoming PLCC chips at the upstream location of the conveyor. When at least …

An Investigation Into The Determinants Of Information Systems Employee Turnover, Kenita F. Mckenny

Theses

This thesis will concentrate on the subject of the determinants of voluntary employee turnover in the workplace. Business owners and corporate executives are interested in the subject of turnover because it bas a financial impact on organizations. For decades, this concern has made employee turnover a popular topic of study for researchers. Several definitions have been used to describe turnover, thereby creating an opportunity for theorists to research many areas, such as functional or dysfunctional turnover, organizational and individual effects of turnover, and causes of turnover.

The purpose of the present study is to focus on the turnover of a …

Service Measurement Of Rit Co-Op Program, Veeramol Maneeratanasarn

Theses

This is a continuation of project in service measurement in RIT cooperative education program developed by Amynah Virani in 1993. This study is testing a SPSS (the Statistical Package for the Social Sciences) program that analyze statistical data for the evaluation process in School of Food, Hotel, and Travel management. The t-test is done in 3 years from 1993 through 1995 in gender and major of students and gender of employers. The questionnaire is already in use. The data is obtained from employers and student forms and it has to be paired to use in the research. There were 37 …

Use Of Conductance Technology To Determine The Bioactivity Of Oxytetracycline-Hydrochloride, Michael Mc Donagh

Theses

The biological activity of oxytetracycline-hydrochloride was investigated using the indirect conductivity method which is based on the measurement of metabolically generated CO2. A number of laboratory strains and a fresh natural inoculum were exposed to oxytetracycline in the presence and absence of 12% sterile sediment. Results comparing sediment and sediment free systems for all test cultures revealed elevated minimum inhibitory concenrations (MIC) of the agent in the presence of sediment; percentage bioactivity results ranged between 0.50 and 2.07%. pH differences betw'een sediment and sediment-free systems were found not to effect MIC results, and the use of different buffers resulted in …

Investigation Into The Use Of The World Wide Web As An Interface For Distributing Electronic Documents To And From A Remote Digital Color Printing Site, Ronald J. Recene

Theses

The World Wide Web and Internet are the most talked-about and fastest-growing mediums for information and electronic document distribution. Their growth has, and will continue to have, a great impact on all forms of media, due to their potential to reach millions of individuals. This project demonstrates the capabilities of the World Wide Web to perform, not only as a publishing vehicle, but as a means for communication and document distribution to a digital color printing facility. In order to show this, a Web site was built that incorporated the utilities needed for the successful exchange of data, such as …

True Beauty: A Self-Development Program For Urban Teenage Girls, Michelle Hamilton Mcpherson

Theses

This project will explore how to overcome barriers that seem to limit young girls from wanting to become young ladies. It will offer suggestions on how to assist young girls with identifying and interpreting internal barrie1·s, e.g. low self esteem, peer pressure, failure to recognize their opportunities, or abilities to discern wrong from right. It will also offer suggestions on how to help young girls realize that beauty comes from within. It will discuss why it is important to provide a loving and safe environment where young girls are given opportunities to express themselves in an atmosphere that lends them …

Facets Of Job Satisfaction Among Social Service Workers, Mary Ann Meegan

Theses

Workers in the field of social services report being overworked and underpaid. Studies have shown evidence that this is an accurate perception. Yet those same studies, as well as others, indicate that social service workers are generally satisfied with their jobs. This presents a question as to what the source or sources of this satisfaction are. An instrument designed to explore facets of job satisfaction specifically in the social services professions was administered to 40 Children's Services Workers of the Division of Family Services in St. Charles Co., Mo. The results indicate that, while less than satisfied with salary, promotional …

Cultural Diversity, Desiree D. Whitlock

Theses

This thesis will focus on a historical view of cultural diversity. It will include a comprehensive overview of cultural diversity, discrimination, racism and reverse discrimination. This will include well known authors and spokespersons on the subject matter and the effects in the workplace.

People in the workforce have noted numerous concerns regarding racism, discrimination and the need for cultural diversity.

A review was conducted of a cultural diversity plan in a local healthcare organization. The subjects used to identify the strengths and weaknesses of the plan were healthcare managers. The subjects read a cultural diversity plan and were interviewed by …

Concepts Of Career Planning, Stephanie G. Venable

Theses

This thesis study consists of general information and historical perspectives on vocational guidance. Vocational guidance is researched and the problems of managing one's own career. This study introduces major writers and summarizes their contributions of work in vocational guidance. Specifically the research of what organizations and schools are doing to help individuals manage their careers. The most important research to this focus is job hunting and in-depth discussion on various topics related to this focus.

An Investigation Into The Development Of A Volunteer Training Program, Brian P. Watkins

Theses

This thesis is an investigation into the development of a volunteer training program for use in human service, not- for-profit agencies .

The impact of volunteers on society is significant. Over 120 million people will volunteer in the United States at the turn of the century. The effectiveness of these volunteers will depend on their proper utilization on the part of these human service agencies.

The research has shown there are no generally accepted training guidelines for volunteers. Training research is abundant in the for-profit sector; however, information on training volunteers is scarce.

The purpose of this thesis is to …

Nursing Home Management Of The Certified Nurse's Aide: Voluntary Job Turnover, Job Satisfaction, And An Overview Of Industry Challenges With Proven Solutions, Kevin G. Sullivan

Theses

This thesis will focus on the issues surrounding the voluntary turnover rate of the certified nurse's aide population. Research has attributed the high turnover rate to numerous factors such as inadequate monetary compensation, lack of job satisfaction, difficulty in being promoted, inattention of management to the relevant issues, and the failure of management to use proven solutions utilized by other non- health care businesses in attracting and retaining qualified and desirable employees.

With annual turnover rates of the certified nurse's aide population estimated in the 100% to 300% range, the magnitude of the problem cannot be disputed. However, with the …

Designing, Implementing, And Measuring Return On Quality Within The Corporate Sector: A Primer, Richard A.N. Stones

Theses

This thesis will focus on the concept of Return on Quality, which allows managers to measure their company's return on investment on quality-improvement programs. Although over 90 percent of American companies have some form of quality-improvement initiatives in place, studies have shown that as much as 66 percent of the programs implemented have failed to produce satisfactory results.

This finding does not mean that all quality programs should be scrapped. Rather, it underscores the importance of assessing the program's ability to contribute to the company's bottom line. Top financial executives should actively participate in measuring the performance of such programs …

Health Promotion And Wellness For The University Faculty, Staff, And Students, Amy C. Stifel

Theses

In this paper, the author attempt to suggest that a health promotion program in higher education can be successful by using a needs and interest survey of the participants.

In order to suggest that this research question is plausible, the author initially provides background information on health promotion and higher education. Included are definitions of terms related to health promotion and wellness and the status of Healthy People 2000.

A review of the literature is included to establish current health promotion programs. Attention is given to related areas of rising costs. This is followed by a theoretical orientation of effective …

The Role Of Non-Verbal Communication In The Maintenance Of Stratification By Gender And Race In America, Barbara Ann Dulaney

Theses

The research goal of the following culminating project is to identify the role of non-verbal communication in the maintenance of social stratification based on gender and race in America.

The first chapter seeks to clarify the two main components: social stratification and non-verbal communication. Social stratification is defined and a summary is given of several theories regarding stratification and of how, in various religious, political and social movements, it is a significant factor. The constituents of non-verbal communication are identified.

The second chapter reviews literature on the subject of general social stratification. In order to present a concise look at …

Cost Efficiency Of Managed Care, Tammie M. Scott-Thorpe

Theses

This paper studies the role of health maintenance organizations in the health care market. Managed Care represents the growing wave of health care in the future by eliminating unnecessary and costly procedures. Vanishing are the repetitive tests that once victimized the consumer. By regulating fixed costs, the industry is forcing a change in testing and research.

Since Managed Care regulates costs, they appear particularly prominent in the elderly population. Financial efficiency helps provide the proper organized system of long term care brought by the aged. Also, complex paper work and bills should be eliminated or at least decreased to a …

The Effects Of Industrial Quality Management Of The Japanese And United States Health Care Systems, Mary Jo Sexton-Tosh

Theses

This thesis will focus on the effects of industrial quality management on the Japanese and United States Health Care Systems.

Research bas attributed the lack of quality management information in terms of the Japanese health care system to the closing of Japan's borders prior to the Meijing Restoration Era. Because of the isolation from the western world, Japan is behind the United States in its implementation of quality measurement standards to the provision and outcome of health care services.

Over the years the development of the health care industry in both the United States and Japan has taken different paths. …

Development Of Effective Computer Tutorial Documentation, Sheryl L. Fields

Theses

This thesis will focus on the study of developing effective tutorial documentation.

In the past, computer documentation was written almost exclusively by engineers and programmers (or other highly trained personnel). Because of this, it was referential rather than tutorial, and it tended to assume the audience had a high level of technical knowledge and expertise. People using computers today come from a wide variety of backgrounds, many of them not technical. These users need tutorial manuals that are written in every day language and that emphasize what the user does, not what the machine or the program does.

The instructions …

To Meet The Changing Demographics Of The American Work Force, New Management Strategies That Are Sensitive To The Needs Of A Distinctive Multi-Cultural Population Will Be Needed, Jaranne A. Dargan-Brown

Theses

After more than 30 years of affirmative action programs and a more recent emergence of politically correct thinking, the work force of many of America's corporations and agencies have voluntarily (and some involuntarily) become more culturally diverse . Recently statistics from the U.S. Department of Labor indicate that more than half the American work force is made of people of color and women.

Changes in the racial makeup of companies are forcing managers to realize that when people of different races and genders are added to the corporate mix, their experiences, backgrounds and differences must be considered and integrated into …

A Comparison Of Depression In Males And Females After The Loss Of A Spouse, Thomas N. Dejong

Theses

The purpose of this research was to explore differences in depression between males and females after the loss of a spouse. After a review of the literature, a twenty-one item inventory, the Beck Depression Inventory was given to thirty nine surviving spouse's (17 males and 22 females). AT-test of difference between means of the three factors of the Beck Depression Inventory, (negative self-attitudes, physiological symptoms, and sadness) was performed and the hypothesis that there were differences in depression between males and females after the loss of a spouse was not supported.

Effectiveness Of Stress Management Intervention, Sandra F. Filer

Theses

The relationship between stress management interventions and improved stress levels on employees was examined. Fifty subjects were involved in this study, 25 who received stress management training and 25 who did not receive training. All participants volunteered to complete the Occupational Stress Inventory. Results revealed no significant difference in the level of stress reported by the two groups of employees. i