Digital Commons Network^™

The Hotel Management Simulation/Game: An Evaluation Of Game Mechanics And Learning Outcomes, Angel E. Dominguez

Theses

Hospitality education, as a vocationally oriented field of study, must provide the student not only with theoretical concepts, but also with a series of skills that the student will use in the work place. These skills include problem analysis and decision making, team building, and the relationship of the hotel business variables (Occupancy, Profits and Guest Satisfaction). Simulation gaming techniques are thought to be very effective methods to develop these skills. In simulations participants imitate actions required on the job and are actively involved in the processes of learning and skills acquisition. The Hotel Management Simulation/Game is a simulation technique …

A Case Study: Rit's Changing Travel Policy, Kathryn Hoch

Theses

Rochester Institute of Technology has made the decision to start controlling its corporate travel costs. A travel committee was formed and a group of five people have worked very hard to develop a system of controls on costs that is acceptable to the RIT community. One of the first needs of the travel committee was reliable information on which to base it's decisions. This project is to present to the RIT travel committee information received from the four designated travel agencies on specific dollar amounts spent for the period of July December 1992. The project will also make recommendations for …

Empowerment: "Lip Service" Or "Guest Service", Earle Lindel Bowman

Theses

The purpose of this study was to ascertain indications of hotel operators' understanding and application of empowerment. While there was a large amount of literature available on empowerment, there were few writings specific to the hotel industry. Little, if any, research exists on empowerment usage in the hospitality industry. Also, the term empowerment is poorly defined. The study additionally sought information on which job positions were affected and the completeness of implementation of empowerment programs. The pilot study used a deep probe technique to develop information from operating heads of full service hotels. It found preliminary indications that the concepts …

Total Quality Management And The Malcolm Baldrige National Quality Award, Mary Beth Defazio

Theses

This study addresses three main issues and provides the hospitality industry with information about improving the quality of service delivered to its customers. The main issue was to identify the implementation process of Total Quality Management. Secondary issues introduced the Malcolm Baldrige National Quality Award and how the application of TQM enabled The Ritz-Carlton Hotel Company to achieve the Malcolm Baldrige National Quality Award in 1992. To address these topics, three approaches were undertaken. Extensive library research, interviews of knowledgeable experts and representatives of each area, review of secondary data, and participation in The Ritz-Carlton New Employee Orientation and 21 …

Evaluation Methods Among Corporate Travel Managers, Eva B. Larsson

Theses

This study examined whether corporate travel planners performed any kind of evaluation among their clients and in that case what that evaluation revealed about the different air lines' performance. A questionnaire was sent out to 100 members of National Business Travel Association (NBTA) all over the U.S. In this questionnaire the respondents were asked to answer 10 questions about if and how the evaluated the performance of the airlines. In the survey, 25% of the respondents said that they did not perform any evaluation at all. The most commonly used evaluation method was to hand-out questionnaires which was used by …

Factors Contributing To Airline Insolvency, Richard M. Lagiewski

Theses

This study explores the problematic issues that caused Chapter 11 and bankruptcy filings during the period of March, 1989 to January, 1992. Unlike the approximately 85 airlines that went bankrupt during deregulation, 4 of the 6 airlines studied were original trunk carriers. The two remaining were, at that time, the only two surviving airlines born during deregulation. The data of these carriers was tracked over a thirteen year period. The tracking consisted of graphing financial / performance variables over time and then the construction of a matrix presenting the issues discovered in the literature search. In tracking their problematic issues …

Multi-Attribute Utility Test Of U.S. Frequent Guest Programs With Applications To The Korean Lodging Industry, Seakyoung Kim

Theses

This study has evaluated the adaptability of the Frequent Guest Program of the U.S. lodging industry to four sample hotels in Seoul, Korea, which are looking for competitive strategies to satisfy business travelers. The evaluation was done to produce qualitative insight into the program to help determine whether or not a hotel should commit its money to the Frequent Guest Program's implementation and operation. The evaluation showed that the program is fairly adaptable to all hotels in the sample. And for one sample hotel, the program is evaluated to contribute solidly to the realization of its purpose.

Forecasts In The Hotel Industry And Accuracy Of The Corporate Travel Index Survey, Maria H. Pulkkinen

Theses

This study looks at predicted and actual hotel rates for 1992 from the Corporate Travel Index. The Corporate Travel Index survey, which is conducted annually by Corporate Travel Magazine in conjunction with Rochester Institute of Technology, is analyzed from an accuracy stand point. Forecasts in the hotel industry are important to many people. Business people and meeting planners must somehow be able to predict the coming hotel rates. Among other forecasts in the industry, Corporate Travel Index is helpful to use when setting travel policies and spending guidelines for the corning year. The Corporate Travel Index asked for predicted rates …

Evaluation Of The U.S. National Tourist Office Impact On The U.S. Travel And Tourism Industry, Mary Tack

Theses

In an effort to better meet the needs of its customers, the United States national tourist office, U.S. Travel and Tourism Administration (USTTA) , surveyed travel and tourism industry organizations to determine their awareness and usage levels for the numerous programs and services offered by USTTA, the value they placed on these programs and services, and where improvements can be made. This survey was especially critical to USTTA as it embarked upon the Total Quality Management philosophy (which focuses on knowing your customers and their needs in order to better serve them) . A secondary issue existed for USTTA to …

Case Study Of Blackjack Dealers; Their Work Environment And Their Relationship With Management, Linda Anne Weintraub

Theses

Not listed.

Exploratory Preparations For Publication, Rodney Nowosielski

Theses

Not Included

Recommendation For An Interface System For Product Related Computer Data To Enhance The Engineering Change Order/Preliminary Change Order Function, Patrick B. Mcphee

Theses

The following document will explore product and information integration by demonstrating the potential economic, strategic, and technical benefits attainable in the Engineering Change Order/Preliminary Change Order function. Information is the foundation of today's corporate enterprise. An organization's success can depend on how effectively it identifies, manages and uses its information. As an organization grows or becomes more complex, the infrastructure of information becomes more complex. The management and distribution of information corporation wide becomes a key element in the strategic position of the organization in its given market.

An Impressionist Form Of Oriental Landscape Images, You-Sook Choi

Theses

Not Included

Influences On The Selection Of Dietetics As A Career Choice, Katherine A. Kobel

Theses

The purpose of this study was to gather information on factors which influence career-decision making in dietetics students. Self-administered questionnaires were completed by 1695 students in Plan IV/V dietetic programs throughout the country. Of the 156 schools which were mailed questionnaires, responses were received from 53.9% of the schools. Demographic information revealed that 77.7% of the students were between the ages of 20 to 30 years old. Thirteen percent were over 30 years old, while 9.1% were less than 20 years old. The number of students from rural (26.8%) and urban (26.2%) areas were equally divided. The majority of students, …

A Study Comparing The Moisture Barrier Characteristics Of Flat Liners Versus Stoppers In Continuous Thread Closures On Glass Viles, William L. White

Theses

The combination of glass vial, elastomeric stopper, and aluminum crimp seal represents one of the principal packaging systems used to package diagnostic reagents, ophthalmic and veterinary medicines, and pharmaceutical products. This work states that elastomeric flat liners are an alternative to traditional stoppers. To confirm this position, several comparative moisture transmission evaluations are conducted to contrast the barrier performance of glued flat liners against stoppers in continuous thread closures on glass vials. After a review of several standard packaging integrity testing methods, this thesis demonstrates the use of coulometric titration as an alternative package system testing methodology. Coulometric titrators are …

Simulation Of A Heat Pump Model Using Siman, Venkatesh Sundarraj

Theses

A Heat pump is a system that follows the vapor compression cycle in which a vapor is compressed, then condensed to a liquid, following which the pressure is dropped so that fluid can evaporate at a low pressure. The system is considered to be a continuous system as there is a refrigerant whose state changes continuously throughout the system. This thesis work presents the application of the Simulation program SIMAN in a continuous modeling environment. The Refrigeration cycle was chosen as the Heat Pump as there is a continuous flow of the refrigerant through the system and hence was an …

Analysis Of Packaging Based Determinant Attributes For Minimally Processed Vegetables: A Food Service End-Use Study, James A. Myers

Theses

The objective of this study was to determine what packaging based attributes most influence the purchasing decision of foodservice operators. The study was limited to those packaging attributes associated with minimally processed vegetables. A survey instrument was used to poll operators from various segments of the foodservice industry. Factor analysis was employed in an effort to identify attributes with degrees of communality. It was determined that attributes associated with the utility function of foodservice packages were of primary concern. These attributes were linked to the challenges of handling products in the foodservice environment. Factor loadings were significant on two other …

An Approach To The Analysis And Deisgn Of An Intelligent Tutoring System Using An Object-Oriented Methodology, Jeanne C. Hiesel

Theses

A true Intelligent Tutoring System is difficult to produce in today's technological environment. This thesis reviews various theoretical methods and strategies that could be employed in performing the analysis and design of an Intelligent Tutoring System. An overview of the basic concepts of Object-Oriented Analysis and Design are provided in this thesis. The notation system provided by these concepts are utilized. The Object-Oriented Analysis and Design methods that are employed create a basis for an implementation of an Intelligent Tutoring System.

Process For The Development Of A Repulpable Barrier Laminate, Brian Bigler

Theses

The purpose of this study was to develop a process to develop a multi-material paperboard based laminate carton and membrane. This includes replacing the existing paperboard-polyethylene-foilpolyethylene structure used in the Foldcan. The new structure must meet the current barrier requirement without contaminating the pulp and finished paperboard. Standard requirements of repulpablility for recycled paperboard mills must aslo be met. Research has been conducted to identify all current materials. Potential replacement material for traditional, commonly laminated materials as well as newly developed materials have been studied. A possible new paperboard based lamination which could be easily separated and recycled by all …

A Telemarketing Supervisor's Reference Manual To Humanistic Skills, Andrea K. Gubitz

Theses

This thesis will focus on the study of telemarketing management and the need for a telemarketing management guide. A reference manual will be developed to help a supervisor understand the skills needed to be an effective supervisor. This manual will also be a reference to help the supervisor evaluate their skills and give them the information needed to increase their skills as well as develop new skills.

Telemarketing Supervisor training usually consists of how to give evaluations and explaining company goals. Supervisors are not usually given an overview of the proactive humanistic skills needed; communication, interpersonal leadership, etc. The humanistic, …

The Examination And Identification Of A Valley Of Virginia Chest Of Drawers And Its Conservation And Restoration, William A. Fones Jr.

Theses

This thesis examines the appraiser's considerations as a consultant in exploring options for the conservation and restoration of a Valley of Virginia walnut chest of drawers. circa 1800-1810. The physical characteristics of the chest of drawers and its "backcountry" styling are explored , and the chest's approximate age and place of origin are determined. Emphasis is placed on combining the personal property valuator's broad understanding of connoisseurship with a knowledge of the physical characteristics present in a specific object.

Development of a monetary value for the chest of drawers under consideration is not a primary function of this project and …

How Cultural Values Affect Valuation, Joel Jon Forman

Theses

The purpose of this study is to describe the factors which affect numismatic appraisals, particularly from a valuation perspective. One of the most important considerations is the role culture played in helping determine value. Much of our knowledge of the ancient world (China, Babylon, Egypt, Israel, Greece, Rome, Persia, India and other civilizations) is derived from the surviving coinage. The coins from these bygone eras reveal the cultural, religious and moral values which played an incredible role in shaping our modern high technological society. Some of these ancient values are reflected in present day coinage.

This study will carefully examine …

Tales From Around The Kitchen Table, Nancy Jean Sabath Freeman

Theses

The introduction to this project, entitled "The Value of Writing," discusses the author's experience of writing, both in her personal life and her career as a writing teacher. The main focus is on writing that is done on a regular basis, as with keeping a journal or diary, and how that activity can lead to emotional, psychological and spiritual growth. Research includes opinions from many prominent writers and teachers of writing about the value of writing in general. The remainder of the project includes samples of the author's short stories, personal narratives and essays, and poetry, which she believes have …

The Rising Trend Of Sensationalized, Tabloid Television News Within The Traditional Evening News Format, Kristin Erin Gerber

Theses

Research shows that television is regarded by the public as its main source of information about politics, and current events and also entertainment. While most studies show that television has the ability to adequately inform people about entertaining events and personalities, more and more viewers of television news are becoming less knowledgeable about legitimate issues which have a great impact on society . In essence, people who claim that television is their main source of news, know less about a greater number of topics.

Numerous studies, as illustrated in this thesis, also show that the tactics used in syndicated "sleaze" …

Ramsey Numbers Involving A Triangle: Theory And Algorithms, Xia Jin

Theses

Ramsey theory studies the existence of highly regular patterns in large sets of objects. Given two graphs G and H, the Ramsey number R(G, H) is defined to be the smallest integer n such that any graph F with n or more vertices must contain G, or F must contain H. Albeit beautiful, the problem of determining Ramsey numbers is considered to be very difficult. We focus our attention on efficient algorithms for determining Ram sey numbers involving a triangle: R(K3 , G). With the help of theoretical tools, the search space is reduced by using different pruning techniques and …

What Happens To A Dream Deferred?, Alan H. Gordon

Theses

I believe that everyone must handle things in their own way to remain true to their goals and themselves. I have strived to stay loyal to this idea during my thesis, because any superficial attempts at representing my views on racial subjects have fallen short of honesty. An honest representation of qany subject cones form the heart, and is a fresh and exciting image. I motivated myself to produce as much work as I was phsically capable of while striving to maintain a high level of aesthetic quality. In order to reduce confusion and convey my ideas clearly, I have …

Optimal Morphological Filters, Vivek Swarnakar

Theses

The design of optimal morphological filters, in the binary or gray scale domain, involves a computationally intense search procedure that, in practice, can be intractable. The present work provides a practical method for optimal morphological filter design that is based on the statistical estimation theory and lattice theory. A link is made between optimal morphological filter and the conditional probability distribution. For a given conditional probability distribution a morphological filter may or may not exist. If a morphological filter exists, then the method designs the one that is optimal among morphological and all other filters. If an optimal morphological filter …

Voting Participation And The Very Old: A Cost / Benefit Analysis, Scott Randolph Jendusa

Theses

A cost/benefit analysis of the voting behavior of a purposive sample of citizens aged 76 to 94 reveals that disability limits turnout by increasing the effort needed to vote while the reasons to participate decrease due to the loss of social roles and relationships. Personal interviews were conducted with 16 poor, disabled , unmarried women to determine if the decline in voter turnout statistics that occurs in the mid-seventies indicates a lack of interest in voting by the advanced elderly or the inability to participate when so desired . The study expands upon the existing literature which implicitly accepts disability …

Coping With Incurable Disease: Multiple Sclerosis, Frieda R. Faber

Theses

Research was conducted to determine if there was a correlation between the ability of persons with multiple sclerosis (MS) to cope with their disease and several other variables which could be related to coping skills. More than two-thirds of the 98 subjects in the sample regularly attended MS support groups . The ability to cope was measured by a scale developed by Brooks & Matson (1982). The independent variables were : self-esteem factors, vulnerability to stress, depression, severity of disability, general health factors, length of illness and age. Data was statistically analyzed £or the total sample and separately by female …

Research And Analysis Of A 19th Century Portrait Of George Washington, Marbeth A. Erickson

Theses

The subject of this research project is a half length portrait of George Washington, oil on canvas, 30" in length and 25" in width . The painting is owned by Mr. Maurice Silverman of Silverman Galleries, Alexandria, Virginia.

When Mr. Silverman acquired the painting in 1962, the canvas was damaged so a restorer cleaned it, relined it, and inpainted the bare spots . After the restoration, Mr. Silverman researched the painting to discover who painted the portrait . Mr. Silverman felt strongly that it might be an original painting by Gilbert Stuart as there was a painting very similar to …