Digital Commons Network^™

A Research Study To Determine Customer Service At Universities In The Dominican Republic, Thelma Roman

Theses

This study was conducted at Pontificia Universidad Catolica Madre y Maestra (PUCMM), to determine customer service at universities in the Dominican Republic. The sample population consisted of 250 undergraduate students and 16 academic and administrative head of departments. As results indicate, there is lack of evaluating mechanisms to determine customer satisfaction in all departments at PUCMM. The only evaluation in place is a survey done by students every semester to evaluate faculty' s performance and academic quality; nevertheless, such evaluation does not determine customer satisfaction. Furthermore, there are few evaluations to determine students' needs . On the other hand, according …

Perception Vs. Reality.. What Do Athletes Really Eat And Why?, John Kralles

Theses

This study demonstrated an inconsistency between perception and reality concerning the diet of today's amateur athlete as well as the reasons why this disparity may occur. Here, a gap opens between perception and reality. A review of current literature and case study sets the stage for parameters of judgment. This study also exhibits the forms of misinformation that amateur athletes utilize to construct tainted views on their dietary endeavor. This study established that the perceptions of the amateur athletes studied concerning their diet are skewed and the causation is the effect of poor hand me down information, illegitimate press and …

The Impact Of Political And Socio-Economic Strategies On Crime And Service In Developing Countries; A Focus On South Africa, Marna Van Deventer

Theses

The purpose of this study is to examine the current situation of crime and service in South Africa and the various factors influencing it. Strategies and measures taken to address these problems are discussed. Data gathered shows crime rates as compared to the United States of America and major capitals throughout the world. This study shows the impact crime and bad service has had on the tourism industry in South Africa and the necessity to find and implement a holistic plan for the future. Most developing countries in the world are faced with similar issues that are impacting the success …

Understanding Cyclic Behavior In Tourism Destinations: Analysis Of Theories And Concept For A New Strategic Management Model, Beverly Foster

Theses

The purpose of this study was to gather and analyze information on lifecycle theories that may provide tourist destinations with a better understanding on how to have more control over their long-term sustainability. An extensive literature review was conducted that resulted in identifying and analyzing four applicable models and theories. As a result of this analysis, the researcher concluded that these four theories and models do not independently nor collectively offer a single, comprehensive working model for destinations to use in evaluating and monitoring their strategy for long term success. To help bridge this gap and point the way toward …

Patient Satisfacation At Visiting Nurse Service, Richard Williams

Theses

Home Health Care is one of the fastest growing industries in the health field. The potential customers are the largest growing new population - the elderly. Quality service and patient satisfaction will be a big issue with the baby boomers as they move into the senior citizen arena. The purpose of this thesis is to describe the relationship between patient satisfaction and employee satisfaction at Visiting Nurse Service using the elements of the Service Profit Chain.

Internet Protocol Version 6 And The Future Of Home Networking, Laurie Blumsack

Theses

Home networking will be more of a necessity in the future than it is today. The homes of the future will make our lives easier in many ways. As microprocessors become less expensive and require less power they will be implanted into many of the common household items used everyday. Appliances and components will evolve into smart devices that communicate with each other. Connecting these devices will become more important as devices incorporate new technologies. It will be necessary to build a network that can handle the needs of this type of computing environment. The home networks of the future …

Telemedicine Application At The University Of Rochester Medical Center Strong Memorial Hospital In Conjunction With The New York State Department Of Corrections, Jeannine Christensen

Theses

Telemedicine has been around for several years and it is inevitable that this technology will shape the current healthcare environment. Doctors are often faced with the challenges of the laws of time and distance. With the presence of telemedicine, the idea of having access to a physician at any given time becomes a reality. This paper will present an exciting concept of telemedicine for today and tomorrow with an emphasis on the advancement of health care delivery systems. This thesis will also attempt to present the cost saving factors that telemedicine can provide not only to patient care but also …

Illusory Coerrelations In School Psychologists' Diagnoses Of Learning Disabilities, Marc Renzoni

Theses

Illusory correlation is the perception of an association between two uncorrected variables such as intersubtest scatter on the Wechsler Intelligence Scale for Children - Third Edition (WISC-III) and the presence of a learning disability. This study assessed the extent to which school psychologists are influenced by this illusory correlation. Three independent variables were varied systematically. One variable was relevant to the diagnosis of a learning disability (a discrepancy between expected and actual levels of achievement on the Wechsler Individual Achievement Test (WIAT)). Another was irrelevant to the diagnosis (intersubtest scatter on the WISC-III). The third independent variable was used as …

Comparing The Travel Rules In Other Countries Designing An Implementations Plan For Taiwan, Ya-Li Hu

Theses

Not provided.

Residency Status And Age Of Entry As Moderators Of The Effectiveness Of A Special Act School District, Sabrina Beckerink

Theses

This study investigated the effectiveness of the program at Randolph Academy Union Free School District, a special act school district designed to educate students with emotional, behavioral, and learning difficulties. The outcome of treatment is documented by measurement of change in academic achievement. Pre-post comparisons of standardized achievement test scores were collected from the psychoeducational files of 49 students. Results indicate significant gains in academic achievement. A two-way analysis of covariance identified age of entry into the program as a moderator of academic achievement: younger entrants improved their relative ranking more than older entrants.

Hyperspectral Imaging For Bottom Type Classification And Water Depth Determination, Nikole L. Wilson

Theses

Many recreational, military, and commercial activities take place in shallow coastal waters; therefore, interest is high in characterizing these areas. A variety of methods have been employed to determine water depths and classify the bottom using remote sensing. This research proposes to apply Philpot's principal components algorithm for bathymetric mapping to a MISI hyperspectral image, whereas previously this approach has been used on synthetic data. A description of the principal components algorithm is presented along with an outline of how it was applied to airborne hyperspectral images. The algorithm takes advantage of the ability to implement a deep-water correction, and …

The Causes And Effects Of Job Dissatisfacation Among Emergency Room Nurses, Karen Shuptar

Theses

Statistics point to the fact that there is a nursing shortage. The number of people entering the field of nursing is declining and the number of nurses leaving the field is increasing. According to past studies, one of the reasons nurses are leaving the field is due to job dissatisfaction. This paper focuses on emergency room nurses at Strong Memorial Hospital, in Rochester, New York. The causes of their job dissatisfaction are studied as well as the effect their dissatisfaction has on their nursing careers. The results of this study indicate that emergency department nurses at Strong do not want …

The Japanese Bank, Bangkok Branch: A Case Study Of Teamwork Empowerment In Japanese Corporate Culture, Parichat Kamolratana

Theses

In the competitive world at present time, the continuous improvement of one company to be outstanding among its rivals is elemental factor. The service business in the bank also experiences many competitors. The alternative for the bank to make the productive gain thus involves a foremost improvement on the personnel realm. To maintain the quality of service, the bank employees, as members of teamwork, are the central part. The teamwork empowerment of the bank will serve as the way to fulfill the team members' fundamental commitment of their work environment. This satisfaction will influence subsequently to the customer satisfaction. On …

Co-Parenting Influences: A Positive Report For The Millenium, Andrea Chrismer-Still

Theses

In this correlalional study of later adolescents who experience parental divorce, six co-parenting influences were assessed in an effort to identify predictors and factors that contribute to overall satisfaction with life. Subjects completed a survey comprised of demographic information which included an adaptation of a survey (Silitsky, 1996), a Satisfaction with Life Scale (SWLS) (Diener, E. Simmons, R. Larsen, R. & Griffin, S., 1985), and a Perceived Social Support Family Scale (Pss-Fa) (Procidano, M & Heller, K., 1983). The adapted scale and the PSS-Fa measured perceptions by the later adolescent of their family of origin and their levels of()) parental …

The Co-Occurrence Of Substance Abuse And Domestic Abuse And Domestic Violence Victimization In Incarcerated Females, Beverly J. Cornejo

Theses

The purpose of this study was to determine if there was a significant co-occurrence of domestic violence victimization among chemically dependent incarcerated females. Additional intents of this study were to examine the presence of domestic violence within the family of origin for this population. Further explorations of childhood trauma, such as physical abuse from parents or sexual abuse, were conducted. The study was conducted using 207 female inmates from a drug and alcohol treatment center located within a Mid-west penitentiary. Domestic violence was operationalized using selected subscale items from the Conflict Tactics Scale which measures type and frequency of violence …

A Study Of The Relationship Between The Ego Identity And Reported Relationship Satisfaction Of Lesbian Women In Long Term Relationships, Sheila D. Reed

Theses

This study examined the connection between ego identity and relationship satisfaction in lesbian couples. Thirty-two lesbian women in the Missouri and Illinois bi-state area responded to a demographic survey and two measurement scale questionnaires. The questionnaires used were the Relationship Assessment Scale (RAS) and the Ego Identity Scale (EIS). The results of this study did not indicate a relationship between ego identity and relationship satisfaction. The findings are discussed and suggestions are given for further research.

An Examination Of Gender And Aa Status Effects On The Relapse Potential Of Alcoholics Anonymous Participants, Reginald A. Johnson

Theses

This study explored the differences in short term (two years or less) and long term (three or more years) Alcoholics Anonymous participation and gender differences on the potential for relapse . Previous studies on the relationship between AA participation and treatment outcome have had mixed results. There has been limited research into alcoholism and its impact on women . Sixty AA participants were selected, thirty who had two or less years with AA, and thirty who had three or more years with AA . There were fifteen females and males in both the newcomers and old- timers groups . These …

Trace-Level Determination Of Fluorescently Labeled Phenoxy Acid Herbicides And The Study Of Their Crop Uptake And Soil Accumulation, Noura Saeed Al Nuaimi

Theses

A challenging problem facing the determination of phenoxy acid herbicides in samples is their low UV absorptivity and the interference associated with the matrix in which these analytes exist. This thesis is concerned with improving the detection limits of this group of herbicid as well as reduce or eliminate interference associated with the sample matrix.

Native phenoxy acid herbicides could be analyzed by high performance liquid chromatography (HPLC) with ultraviolet detection. Phenoxy herbicides were analyzed by HPLC employing a gradient conditions that allowed baseline resolution of all analytes used in this study in approximately 20 min. However, the average detection …

Quantitation Of Yohimbine Utilizing Capillary Electrophoresis. Method Development Through Statistical Design., Jonathan Cooper

Theses

In an effort to combat the rising cost of health care in the United States by encouraging preventative and self-care, the federal government passed the Dietary Supplement Health Education Act of 1994. This act essentially deregulated the natural product market allowing herbs, including yohimbine, to be sold over the counter without undergoing the same strict evaluation as a traditional synthetic drug candidate. As the full potential of these natural products is realized, including possible harmful side effects, a need arises for the identification and quantitation of the active components from commercial preparations. Commercial samples were qualitatively and quantitatively analyzed for …

The Layered Patination Of Copper, Ronald Vanostrand

Theses

This thesis was a pragmatic exploration into die patination process of copper. Two particular process elements were researched; patina layering and manipulation of the environment in which patination occurs. The success of the process will be determined by the permanence, consistency, durability and aesthetic worth of the resulting patina. The primary process element, that of patina layering, was comprised of a hot immersion process followed by compatibility tests with a subsequent exposure to fumed, sprayed, and saturated suspension processes. Initial and subsequent surface preparations were required. Additionally the process element of environment and its effects, both visually and texturally on …

Phoebe, Julie Jurgens

Theses

None provided.

An Analysis On The Effects Of Social Context In The Display Of Anger In Children, Angie Vanmeter

Theses

The purpose of t his research is to determine if social context influences a child's decision to regulate their anger. The subjects used in this study were 20 first, third and sixth grade students totaling sixty children. The categories of social context are as follows: parent, peer and alone. The subjects completed a demographic survey, as well as an aggression questionnaire, designed by the researcher. The results confirmed previous research with regard to the influence social acceptance has over children's actions. This research indicates peers, as being the most influential category in determining a child's response to anger.

Comparative Molecular Field Analysis (Comfa) Of Phenyl Ring Substituted Methylphenidates, Milind Misra

Theses

Comparative Molecular Field Analysis (CoMFA) was performed on 30 methylphenidate analogues having phenyl ring substituents at the 2-, 3-, and 4-positions in an attempt to explain the structure-activity relationships of the analogues. Several CoMFA studies were carried out using different conformations of methylphenidate as the template structures for the corresponding alignment rules. The identification of the bioactive conformation was variously based on the interfeature distances in WIN 35,428, on cluster analysis, and on a comparison of active methylphenidate analogues. The sensitivity of the models to various CoMFA parameters was compared. These parameters included altering the size and spacing of the …

Analysis Of Long-Term Heart Rate Variability Using Labview, Daniel Yang

Theses

Long-term heart rate variability measurement is important in understanding the activities of the autonomic nervous system. Many methods and implications of long-terrn HRV were available in the literature. The first two studies focused on two data analysis techniques that were used on a normal subject. The first study focused on the 1/f fluctuations. For this analysis, three 1 1h heart rate variability data sets were collected with the Polar Vantage NV. A LabVIEW program was used to calculate the power spectrum of the heart rate, and then the 1/f line was calculated by taking the log of the power spectrum …

Alcoholism : Medicalization By The Masses In Post-Prohibition America, Stephen Raymond Patnode

Theses

The medicalization of America is typically presented as a top-down, doctor-driven phenomenon. I argue that in the case of alcoholism, this model leaves out the community-level social activism of individuals who were identifying themselves as members of Alcoholics Anonymous. Any description of the popularization of the disease concept of alcoholism that does not take into account the efforts of these individuals is missing a key element. My thesis attempts to incorporate these individuals into the historical narrative.

If we are to focus on the efforts of Alcoholics Anonymous in framing alcoholism as a disease, the 1930s represent a crucial turning …

Protection Of The New York City Water Supply Land Development Threats And The Programs To Control Them, Werner Mueller

Theses

The Surface Water Treatment Rule under the Safe Drinking Water Act requires that all surface water sources used for drinking water must be filtered, unless the purveyor can demonstrate that the water is of such high quality that filtration is not required. The New York City Department of Environmental Protection (DEP) operates the New York City water supply system and is taking actions to ensure that the water supplied from the Catskill -- Delaware system remains of high enough quality to maintain an avoidance of filtration determination granted by the Environmental Protection Agency (EPA). New watershed rules and regulations have …

Evaluation Of Multimedia Chemistry Courseware, Ryan D. Isahac

Theses

With the every growing costs of running a Chemistry laboratory and the ever-changing needs of today's studenis a logical alternative seems to be a computer based instructional format. When delivering courseware via the Internet, the greatest problem comes in making the interface and applications user-friendly and not jusi attractive. In order to test the utility of such a site, subjects are recruited and asked to evaluate the system. Their responses are essential in designing and improving the program to best meet the needs of students. In order to address student concerns, a Help Page was developed which clarified areas and …

The Impact Of An At-Risk Program In An Elementary School, Christine Ann Crawford

Theses

The purpose of this project is to examine the effect:, of an elementary At-Risk Program. Challengers. over a nine month period. The intent of this. program was lo increase student self-concept and academic achievement measured by grade point averages. Identification of students who participated in this study was done by a needs assessment survey completed by the teachers. The needs assessment survey includes identifying characteristics for students "at-risk." The control group consisted of students who were identified as "at-risk", but did not participate in the program. Data collection included scores on the Pier-Harris Self Concept Scale and teacher input on …

Signiture Analysis Of Fetal Blood Velocity Waveforms, Ronald Soule

Theses

Doppler blood velocity waveform analysis is conducted to affect clinical diagnosis. Current analysis codes developed at RIT posses the capability to assess gross hemodynamic parameters such as heart rate, mean pulse velocity, peak systolic velocity and also the beat to beat variability of these parameters. These computer algorithms have, however, lacked the ability to determine hemodynamic indices such as the pulsatility and resistance index as well as the AB ratio. This latter deficiency stems from an algorithmic need to accurately determine end diastolic velocity in every cardiac cycle. The current thesis specifically augments current algorithms to accurately compute end diastolic …

Smart Decisions, Beatriz Gomez

Theses

It is very often that parents and educators find themselves running out of words when it comes to explaining a sensitive topic to a child. Such topics include but are not limited to sex, abortion, adoption, pregnancy, divorce, drugs, and disease. A computer based game has been designed to help parents and educators address such sensitive topics. This software package consists of a series of two dimensional animations. All of the animations belong to the same story, which as it progress, gives the player the opportunity to make diverse decisions. Each decision leads the player through a different path, hence …