Digital Commons Network^™

"Faded Resorts: Asbury Park And Sewaren" The City As Living History Museum, Joanne De Amicis Bulla

Theses

No abstract provided.

John Cotton Dana And The Mission Of The Newark Museum, 1909-1929, Stamatina Anastasiades

Theses

No abstract provided.

Teamwork And Decision Making Environment At Koo-Yoo-Hah Motor Company: A Case Study, Siriruk Angsanant

Theses

This is a case study on the detection of differences that have occurred in the structure and process that support effective teamwork and decision making among branches: Khonkaen Yone, Sarakram, Leiy, and Head office in Kow-Yoo-Hah Motor company (Thailand.) A comparative approach was considered to use in this research. The data collected from the four different branches were compared to each other in order to find out how they are different. The instrument used in this case study was the organization Team survey instrument developed by Boone and kilmann. The purpose of this case study was to look at differences …

The Use Of Customer Complaints As A Positive Attribute For Hotel Development: The Marriot Thruway Hotel, Rochester, Ny, Patcharin Buranabanyat

Theses

Criticisms can occur in a hotel all the time when customer expectations do not meet their perceptions. "When a hotel guest is dissatisfied, managing the heart of the problem is not always an easy task. There are many ways to collect information from customers regarding their dissatisfaction. Guest satisfaction survey data can be collected often, however, complaints are not fully used if they sit in a complaint-handling center, and not used as a feedback products to help the business improve itself. Some hotels do not pay enough attention to their customers; therefore, customer complaints are still occurring. Do hotels use …

Employee Satisfaction Of Hotel Industry: A Case Study Of The Grand Hotel Taipei, Yenting Yeh

Theses

Employee satisfaction is related with customer satisfaction and employee performance in hotel. Though hotel operators in the West begin to attach importance to employee satisfaction, in Taiwan, this issue is not being treated as important as it is in the West. The purpose of this study is to do a first time survey about employee satisfaction levels in The Grand Hotel Taipei. The survey consists of five sections including workplace, the job, employee's opinion, benefits, and employee himself. Questionnaires were used to get to know employee demand and level ofjob satisfaction from supervisors and employees. The result of this study …

Managing In A Post-Merger/Post-Acquistion Period In Service Industry: Focus On Bank Industry In Rochester Area, Dilyara Daminova

Theses

For the past years the takeover technique and merger defense have been paid special attention and have been closely studied. However, the inside experience in newly merged organizations, the challenges that management faces and the solutions for problems often remain uncovered. Most importantly, if the management does not put efforts, the merger is not going to work. This study is an attempt to present a view to an insight of managing in a post-merger/ post-acquisition situation in a service enterprise. The study includes the following aspects: Mergers and Acquisitions: What causes companies to merge? The Process of Merging/Acquiring. Reasons for …

Effective Management Of Efl(Executive Floor): An Investigation Into Quality-Management On Service, Keon-Wuk Kim

Theses

In a recent days the hotel industries, coping with the change of management environment swiftly, are turning to pursue the quality-management of service. The merchandises of hotel are fundamentally rooms, food and beverage, and subsidiary facilities. The hotel in modern times, laying stress on service radically, have being endeavored to minimize the difference between the actual service offered and the expectation of customers on it. Especially because of the essential qualities in hotel, the need of quality-management is demanded to increase. The EFL in hotel is not only the place where the difficulty of producing the merchandise focused on quality …

Researching Potential Partners For An Equestrian Learning Center In Frankenmuth, Mi, Tracy Weber

Theses

Researchers believe that 90% of emotional communication is non-verbal (Gibbs, 1995). Monty Roberts (1997), and many others in the equestrian industry, recognize the power of using horses as a communication tool for humans. The North American Riding for the Handicapped Association (NARHA) is an organization whose mission is to promote and support equine-facilitated activities, including communication, self-awareness and self-esteem. A learning organization incorporates the elements of a shared vision, personal mastery, systems thinking, mental models, and team learning. This study found that there are NARHA members that possess a learning organization philosophy and therefore could possibly be interested in creating …

Analysis Customer Satisfaction Of Food Service In Commons At Rit, Yi-Heng Wu

Theses

School foodservice is the largest food-service business in the world.. Students and faculty choose to have meals in the school, because they might lack the time and it is convenient. However, The students in the college and university represent a hard-to please sort of consumers. This study selected the specific cafeteria, Commons at Rochester Institute of Technology. The students and faculty filled out the survey which focused on the food and asked students how they felt about the food, what they liked and did not like and what foods they felt were served not enough or too often. Additional question …

Quest For Survival: What Comprises And Effective Team, Kathleen Brayer

Theses

The journey to thrive competitively in the millenium will demand teamwork. Historically, corporate America has had difficulty implementing teams to drive performance. In theory building effective teams seems easy but in reality putting this knowledge into practice that changes behavior and fosters learning is a difficult challenge for corporations today. Through a series of 13 interviews this study benchmarks both the service and manufacturing industry to identify the characteristics about what comprises an effective team in organizations today, how their organizational design impacts team development and the different ways that people learn, think about and understand teams in organizations. Developing …

Leadership Characteristics In An Organizational Transformation, Edward Keyes

Theses

The objective of this study was to determine if key leadership characteristics would be evident in leaders who exercised successfully an organizational transition. In reviewing the literature, an understanding was established that allowed the separation of Leadership versus Management and shared insight in situations where both are merged. Also developed was an extensive list of Leadership Characteristics. The study used the Delphi Method to obtain consensus from a selected group of General Managers within the Conference Center population. This study identified a limited set of key Leadership Characteristics required at the General Managers level for achieving successful organizational changes. The …

Customer Service Goes To College, Donald Hudspeth

Theses

The purpose of this study was to determine if there is a feedback model that can be used to gather data from students that have shared a common educational experience at a college in Croatia. Historical data was researched on surveys, interviews, and focus groups in order to discover the characteristics of each. The characteristics were classified as either a strength or a weakness of each of the models. The operating constraints of the college were identified as the effect that cultural differences can play in the collection of data and the financial budget. After these constraints had been applied …

Data Transmission In Printing & Publishing: A Survey Of The Technical Issues Of On-Line File Transfer, John Altemueller

Theses

Using survey and statistical analysis this study attempts to describe the critical technical issues of on-line page file transfer based on actual industry experience. A random sample of service bureaus that support on-line file transfer was drawn from the 1995 Print Resource Buyer's Guide published in the December 28, 1994 issue of Publishing and Production Executive. A pilot survey of the sample was conducted in the late spring of 1995, to establish final methodology and sampling techniques, followed by a comprehensive survey in the late summer/early fall. The survey polled the sample population over six technical areas: transmission ,file transfer …

Extracting The Mystery From The Red Rectangle, Meghan Canning

Theses

This paper reports on the use of point spread function fitting to model, and ultimately remove a stellar object from spectrophotometric images of an emission nebula called the Red Rectangle. In an effort to produce a semblance of the extended emission, the central star of the nebulosity is removed from images of the Red Rectangle nebula at three specific wavelengths. The nebular spectrum of the Red Rectangle reveals optical emission at particular wavelengths in the red region, and virtually no emission by around 500 nm. If a point spread function can be accurately fit to an image where no emission …

Evolution In The First Person, Elouise Oyzon

Theses

Discusses the production of the artist's computer animated piece which is based upon experiences during pregnancy.

A Windows Program For Airfoil Design Using B-Splines, Matthew Maclean

Theses

The objective of this thesis has been threefold. First, the formulation of splines has been studied and their development into a computer algorithm has been implemented. Splines represent a powerful concept in computer modeling and geometric representation, for, as parametric curves, they provide a compact way to store the information defining a curve or surface. B-splines have been exclusively used in this thesis, although other types of splines exist. The second goal of this thesis was to learn and utilize C++ as a programming tool in the demonstration of B-spline techniques. C++ was chosen because it is object-oriented, and because …

Human Sensibility - Alienation, Hyuejin You

Theses

The purpose of the MFA thesis is to involve creating the 'Human sensibility- Alienation' as the sculptural pieces. I choose the human sensibility as the vehicle of my work because I believe it is where basic determination about motives, values and responsibility are formed. The body of work explored in this thesis is about physical, emotional and psychological issues in the context of the human characters and my viewpoint of art. It reflect on aspects of myself such as the struggle between independence and connection, love of nature and alienation from our environment, social constraint and personal growth. In this …

Asymmetric Digital Subscriber Line Technology And The Future Of Remote Access Networking, Khodr El-Dakrouni

Theses

Not provided.

Tourists' Satisfaction Levels On Destination Facilites Of Phuket And Thier Potential Interest In Casino Gambling, Narathip Naina

Theses

This study measured international tourists' satisfaction levels on destination facilities of Phuket, Thailand. It also attempted to inquire if there was a potential interest in casino gambling among them as the issue of casino legalization in Thailand has been raised and discussed widely during the past few years. The purpose of the study is to better understand how destination facilities of Phuket performed in the eyes of international tourists and if they are attracted to casino gambling as an added activity they might participate in in the setting of Phuket. . A brief overview of Thailand's tourism industry and current …

Conjugated Bilirubin Measurement Re-Examined: A New 'Approach'., Aidan Kelleher

Theses

Conjugated bilirubin is an important but difficult metabolite to measure accurately, elevated levels of conjugated bilirubin in the serum are indicative of obstructive jaundice and therefore can be used to discriminate this disorder from other forms of unconjugated hyper bilirubinaemia.

Design And Code Generation Concepts For Statechart Diagrams Of The Uml V1.1 In Concurrent Environments, Pierre Metz

Theses

This thesis deals with code generation concepts for the statechart diagrams of the UML vl.l. It explores implementation approaches for mapping statechart diagrams to code. It also focuses on modelling rules for consistent design of dynamic object behaviour. Most of the given object-oriented (00) methods have statechart diagrams as their centre. It is proposed to use statechart diagrams to model the internal behaviour of objects and lifecycles, respectively. Generally, statechart diagrams are used in the area of analysis and design of reactive systems such as realtime- and embedded-systems. This thesis introduces different existing implementation patterns and shows how they can …

Vital Communities Criteria For Urban Neighborhood Development, Peter Frederick Smith

Theses

It is the goal of this document to explore the issues and physical attributes related to the creation of vital communities. Research into North American and European precedents of planned community design, from the late 19th Century to the present, and the study of the qualities of vitality of two healthy neighborhoods; The Beaches in Toronto, Canada, and the Ironbound in Newark, New Jersey, have demonstrated that the model for neighborhood development is the main street.

Further research determined that Springfield Avenue, in the City of Newark, New Jersey, would provide the armature for the revitalization of an urban neighborhood, …

Perceived Empathy In Self-Help Books, Jerome M. Spector

Theses

The purpose of this study was to determine whether written self-help materials conveyed empathy and whether reader's perceptions of empathy could be measured. Subjects (N = 65) were asked to rate 6 passages from 3 books on 2 questions derived from Rogers' (1961) restatement rule, and make a hypothetical choice among the authors as therapists. Using paired sample t tests, it was found that the mean differences in the ratings in 9 out of 12 cases were significant. One choice of therapist outcome out of the 2 was significant, x2 (2, N = 55) = 37.673, p < 0.001. It was concluded that the results supported theories that empathy, as a pluralistic concept, was inherent in written materials, and could be measured.

Cascade: Computer Aided Synchronization Of Code And Documentation, Mark Roth

Theses

Complete, accurate and up-to-date documentation is a critical factor in the development and maintenance of robust software products. Often, however, the documentation and the product diverge over time, leading to inconsistencies that are the source of confusion and faults, which can lead to failure. This thesis addresses the inconsistency problem by describing a standard method for the synchronization of documentation with code. As part of the thesis, existing research in the field of Document Engineering is surveyed and related to the method being developed. One goal of this approach is to create straightforward integration with existing languages, coding styles, and …

Assessing Career Value Of Hospitality Management Curriculum From Program Alumni, James Reid

Theses

The purpose of this study was to investigate the assessment of hospitality management baccalaureate program alumni from New York Technical College (NYCTC) as being a valuable resource to the Hospitality Management curriculum assessment effort . Through the development of an alumni questionnaire, participants in this study were asked to rate individual courses of their curriculum (both core and elective) by the degree of value each course had been in terms of usefulness to their career development and/or relevance to meeting the demands of their current positions. Although the questionnaire response rate was less than desirable, it is stressed that survey …

Team Learning In A Undergraduate Setting In Croatia, Marvin Deitz

Theses

This study focused on team learning at an undergraduate school environment. The researcher focused on a city in Croatia called Dubrovnik. The school is American College and consists of English speaking students that are composed of mostly Croatian descent. These students are Hospitality and Tourism majors and are eventually going to help the tourism economy after they graduate. This research contrasted student's performance in one individual lesson plan in two different classes. One class is presented the material through the traditional lecture and the other class is presented the material through teams and collaborative learning. The two classes were given …

Characteristics Of Prosperity: Building Tourism On A Solid Foundation - Frankenmuth, Michigan, Annette Rummel

Theses

Not provided.

Extraction And Characterisation Of Essential Oils From Waste Eucalyptus Foliage, Hugh O'Reilly

Theses

Extraction procedures such as steam distillation, solvent and soxhlet extraction have been investigated to determine the most effective method of extracting essential oil from the foliage of a number of species of Eucalyptus cultivated in Co. Kerry. Steam distillation has been found to be the most effective method of extraction. The steam distillation extraction method has been thoroughly studied in order to determine the factors affecting yield and composition of the distillate. Alteration of the distillation time has been found to produce oil high in 1,8-cineole content, a requirement of medicinal quality oil. The choice of individual distillation still used …

Computer Based Methodologies For On-Line Scanning Force Microscopic Detection Of Immunological Binding Events, Patrick Joseph O'Mahony

Theses

The overall aim of this work was to develop computer based methodologies for the on-line scanning force microscopic detection of immunological binding events. To achieve this aim it was necessary to develop a rapid, high-resolution data acquisition system to digitise scanning force microscope (SFM) data on-line and then to develop an effective method for extracting the scanner induced background curvature from this data to reveal the nanoscale height binding events. Four techniques were investigated in terms of operational speed and performance accuracy; namely, polynomial interpolation; least squares approximation; real-time recursive least squares approximation; and wavelet approximation.

It was found that …

Applications Of Advanced Software Techniques To Internet And Www Server Development, John A. Brosnan

Theses

We are living in an information age. Never before has so much data been globally available and instantaneously accessible. The main reason for this revolution is the arrival of the Internet; or perhaps more accurately, the World Wide Web(WWW). This thesis discusses the development of Internet and WWW servers and the latest Web technologies including Java, CORBA and Object Databases. It presents the fundamental concepts of server development and aims to study in particular dynamic WWW servers providing multimedia content. From the viewpoint of interoperability, the CORBA multimedia standard is reviewed. The various mechanisms of data storage and retrieval for …