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LSU Historical Dissertations and Theses

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Articles 1951 - 1980 of 7798

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Signal Requirement For Memory Cytotoxic T Lymphocytes., Sudhirdas Kumar Prayaga Jan 1993

Signal Requirement For Memory Cytotoxic T Lymphocytes., Sudhirdas Kumar Prayaga

LSU Historical Dissertations and Theses

Generation of an optimal immune response against a pathogen leads to protection from disease. Cytokines orchestrate a complex but well coordinated interaction between the cells of the immune system. Precise and sequential signals are required for the induction of a particular cellular function. In this study, I have analyzed the minimal signal requirement for memory cytotoxic T lymphocyte (mCTL) effector function. I have used human peripheral blood T cells as the source of influenza virus specific mCTL precursors, and influenza virus infected and formaldehyde fixed cells as antigen presenters in our assay system. Using this model, we have identified an …

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Differential Comparison Standards And Their Subsequent Effects On The Agreement Between Self- And Supervisor Performance Appraisal Ratings., Brian Wayne Schrader Jan 1993

Differential Comparison Standards And Their Subsequent Effects On The Agreement Between Self- And Supervisor Performance Appraisal Ratings., Brian Wayne Schrader

LSU Historical Dissertations and Theses

This study examined differential comparison standards (i.e., comparative bases for performance evaluation) and their effects on the level of agreement between supervisory and self-raters (i.e., subordinates) within the context of a performance appraisal system. The purpose of the research was to determine whether differential comparison standards represented an underlying mechanism in the traditionally poor correlational relationship between self-supervisor performance ratings. Supervisor and subordinate rater dyads (N = 106 dyads) evaluated job performance across three dimensions using five different comparison standards (ambiguous, internal, absolute, relative, and multiple) in addition to providing preference, availability, and relevancy ratings. Results supported the hypotheses indicating …

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Transcription Initiation Studies With Bacillus Subtilis Promoters Containing Curved Dna., Douglas James Stemke Jan 1993

Transcription Initiation Studies With Bacillus Subtilis Promoters Containing Curved Dna., Douglas James Stemke

LSU Historical Dissertations and Theses

Many promoters contain a curved DNA component essential for high levels of transcription activity. The present work approached the study of these unusual DNA structures in a twofold manner. First, promoter binding by RNA polymerase from Bacillus subtilis and Escherichia coli was examined using a collection of promoters containing DNA curvature. Promoter binding by both RNA polymerases was governed primarily by the nucleotide sequence at the highly conserved $-$10 and $-$35 regions of the promoters. However, the presence of curved DNA, immediately upstream of the $-$35 region of the promoter, predictably increased binding to those promoters which contained curved DNA …

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"Sequenza Vii" By Luciano Berio: Background, Analysis And Performance Suggestions., Carrie Marie Vecchione Jan 1993

"Sequenza Vii" By Luciano Berio: Background, Analysis And Performance Suggestions., Carrie Marie Vecchione

LSU Historical Dissertations and Theses

Sequenza VII by Luciano Berio is regarded as one of the major twentieth-century pieces for the oboe. Its unique sounds and logic make it both fascinating and complex. Great demands are put on the performer, who must produce difficult, unconventional sounds. The listener is likewise challenged to accept this new language. An initial hearing can leave a listener excited though baffled, as a first look at the score can cause trepidation even in a fearless performer. The purpose of this paper is to find some order to this compelling piece. This comprehensive study is undertaken from three different perspectives, each …

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Worksite Health Promotion In America: The Impact Of Organizational Context On Corporate Wellness Programming., Neller Ree Simpkins Jan 1993

Worksite Health Promotion In America: The Impact Of Organizational Context On Corporate Wellness Programming., Neller Ree Simpkins

LSU Historical Dissertations and Theses

The purpose of this study is to examine the factors associated with corporate wellness programming in contemporary U.S. business organizations. First, I construct an ideal-type of wellness program components in order to profile varying arrays (i.e., number and types) of health and fitness activities across corporations. Then, I detail the extent of health promotion programming in business organizations and in major corporations, using the National Survey of Worksite Health Promotion Activities and the Worksite Health Promotion Program Survey of Fortune 500 companies. The central research task of this study is to explore the factors that account for the diversity observed …

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Dynamic Behavior Of Headspace Gases In Modified Atmosphere Packaging For Meat., Yanyun Zhao Jan 1993

Dynamic Behavior Of Headspace Gases In Modified Atmosphere Packaging For Meat., Yanyun Zhao

LSU Historical Dissertations and Theses

Headspace gas composition in food packaging undergoes dynamic changes as a result of film permeability, postmortem metabolic activity, CO$\sb2$ absorption in water and lipid, and bacteria growth and respiration. A methodology to study dynamic behavior of headspace CO$\sb2$ was developed and used to identify the significant factors influencing CO$\sb2$ behavior within modified atmosphere packaging (MAP) systems for beef. Additionally, a mathematical structure suitable for modeling microbial growth in MAP systems was presented. A combined analytical and experimental method was developed to investigate headspace CO$\sb2$ changes during isothermal storage. The ideal gas law was used as a theoretical basis, and a …

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African American Students' Perception Of Mandatory Participation In A Remedial Program At An Historically Black University In The South., Deborah Burson Smith Jan 1993

African American Students' Perception Of Mandatory Participation In A Remedial Program At An Historically Black University In The South., Deborah Burson Smith

LSU Historical Dissertations and Theses

Academically underprepared college bound students and remedial instruction at the collegiate level continue to be serious and recurring problems for postsecondary institutions throughout the United States. Although many institutions have attempted to address the academic needs of underprepared students by providing mandatory programs with varied approaches in reading, writing, and mathematics, educators, theorists, and scholars have given little attention to the effects of mandatory participation on students' perceptions of a remedial program or classroom. This research is designed to provide an inside view of the remedial classroom and underprepared African American students' interpretations of certain practices that may impact their …

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Self-Consistent Cluster Embedding Calculation Method And The Electronic Structure Of Nickel Oxide And Cobalt Oxide., Haoping Zheng Jan 1993

Self-Consistent Cluster Embedding Calculation Method And The Electronic Structure Of Nickel Oxide And Cobalt Oxide., Haoping Zheng

LSU Historical Dissertations and Theses

We present a self-consistent cluster embedding method to study the electronic structure of solids by ab initio, local spin density functional calculations. A theoretical discussion from the viewpoint of total energy is given, and a definition of the total energy for an embedded cluster is introduced. We have constructed a general LCGO cluster-embedding program package, and developed a procedure to simulate the spin disordered states with local antiferromagnetic (AF) order. The electronic structures of NiO and CoO are studied by this method with a high quality basis set. The two materials show similar antiferromagnetic insulating ground states with both localized …

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Sulfadimethoxine Analysis In Channel Catfish: A Model Drug Residue Monitoring Program For Aquaculture., Calvin Charles Walker Jan 1993

Sulfadimethoxine Analysis In Channel Catfish: A Model Drug Residue Monitoring Program For Aquaculture., Calvin Charles Walker

LSU Historical Dissertations and Theses

Analytical methods for extraction, detection, and quantitation of sulfadimethoxine (SDM) residues in channel catfish muscle and plasma were developed for a tiered residue monitoring program. The plasma and muscle concentrations of SDM and its primary metabolite in channel catfish, 4-N-acetylsulfadimethoxine (N-acetyl SDM), were determined in SDM medicated fish. Drug extraction methods using matrix solid phase dispersion (MSPD), drug screening methods using enzyme-linked immunoassay (ELISA), and drug residue quantitation methods using high pressure liquid chromatography (LC) are presented. All methods were developed for the simultaneous extraction and analysis of the parent compound and metabolite. MSPD extracts of muscle or plasma were …

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Stratigraphy, Diagenesis, And Petroleum Geology Of The Smackover Formation, Southwest Alabama., William James Wade Jan 1993

Stratigraphy, Diagenesis, And Petroleum Geology Of The Smackover Formation, Southwest Alabama., William James Wade

LSU Historical Dissertations and Theses

The sequence stratigraphic framework of the Smackover Formation and other Jurassic strata in southwest Alabama is delineated, with the objective of eventual correlation of equivalent sequences across the northern Gulf. Additionally, geologic controls on the diagenesis of organic matter in the Smackover Formation are examined, in order to better understand organic-inorganic interaction and hydrocarbon evolution during burial. Jurassic systems tracts of southwest Alabama differ significantly from those of the north central Gulf in that they show profound influence of antecedent topography, consequent large continental clastic influx, and a subsidence history less influenced by thermal cooling. Norphlet siliciclastics constitute a continental …

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Reconstructability Theory For General Systems And Its Application To Automated Rule Learning., Sudhir Kumar Trivedi Jan 1993

Reconstructability Theory For General Systems And Its Application To Automated Rule Learning., Sudhir Kumar Trivedi

LSU Historical Dissertations and Theses

The two problems in reconstructability analysis, abbreviated as RA, are referred to as the reconstructability problem and the identification problem. The former relates to the process of reconstructing a given system under a given criterion from the knowledge of its subsystems and, during this process, identifying those subsystems that are important in the reconstruction. The latter allows the identification of an unknown system from the knowledge of its subsystems. The advent of RA has intensified the research efforts on system studies. The objective of this research is to study the process of system reconstruction for general systems and apply it …

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A Criterion Validity Study Of The Schizophrenia Subscale Of The Pimra., Naomi Arffa Swiezy Jan 1993

A Criterion Validity Study Of The Schizophrenia Subscale Of The Pimra., Naomi Arffa Swiezy

LSU Historical Dissertations and Theses

Sixty-five mildly to moderately mentally retarded adult patients from institutional and community placements in Louisiana and Texas and with a diagnosis of schizophrenia, depression, or no psychopathology were recruited. The primary goal of the study was to establish the validity of the schizophrenia subscale of the PIMRA for diagnosing schizophrenia among mentally retarded individuals. The same methods utilized to determine the validity of the schizophrenia subscale were also used to replicate the validation of the depression subscale of the PIMRA. In addition, the extent to which other PIMRA subscale scores aid in diagnosis was investigated. Assessment measures included the informant …

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Psychosocial Co-Factors And Hiv Disease Status., Bradley Thomas Thomason Jan 1993

Psychosocial Co-Factors And Hiv Disease Status., Bradley Thomas Thomason

LSU Historical Dissertations and Theses

Concern over the devastating effects of the Human Immunodeficiency Virus (HIV) has been met with rigorous research efforts by allied health professions. Identifying variables, or co-factors, that contribute to the progression of HIV has been of increased interest to health professionals in recent years. Social scientists as well as medical professionals have begun to offer evidence that certain psychosocial co-factors are important in predicting the health status of HIV-positive individuals. A few models have been offered to illustrate the interrelations among psychosocial co-factors and HIV disease. Stress, social support, coping, and mood states constitute the most frequently researched variables in …

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A Policy Approach To Educational Leadership In The State Legislature., Sue Wells Weaver Jan 1993

A Policy Approach To Educational Leadership In The State Legislature., Sue Wells Weaver

LSU Historical Dissertations and Theses

This study investigated legislative expert influence in the context of educational policy decisions. Institutional and behavioral approaches to legislative study were compared. In a chi square analysis of all legislative education enrollments in the 1993 Regular Session of the Louisiana Legislature, legislation introduction success was positively associated with author's level of credential and reputation expertise. Relative importance of type of expertise was indeterminable and some influence was unaccountable in the analysis. The policy approach, based on Theodore Lowi's theory that policy predicts politics, integrated the prior approaches. Lowi's distributive-regulatory-redistributive schema informed the independent policy variables, while influence, role, and subsystem …

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The Significance Of Beta-72 Asparagine Methylation In C-Phycocyanin., Beth Ann Thomas Jan 1993

The Significance Of Beta-72 Asparagine Methylation In C-Phycocyanin., Beth Ann Thomas

LSU Historical Dissertations and Theses

A novel post-translationally modified asparagine, $\gamma$-N-methylasparagine (NMA), has been characterized at the $\beta$-72 site in many phycobiliproteins. The behavior of a NMA-containing peptide under Edman degradation conditions employed for sequence analysis was examined; NMA can be reproducibly identified in protein sequences by careful attention to repetitive yields and the presence of minor peaks. The effects of asparagine methylation on photosynthetic rates in the cyanobacterium Synechococcus PCC 7942 and two methylase-minus mutants was measured by steady-state oxygen evolution in whole cells. The methylase-minus mutants demonstrated lower rates of electron transfer through Photosystem II under conditions in which phycobilisomes were preferentially illuminated …

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Late-Holocene Vegetational History Of A Subtropical Mountain In Southeastern China., Hong-Lie Qiu Jan 1993

Late-Holocene Vegetational History Of A Subtropical Mountain In Southeastern China., Hong-Lie Qiu

LSU Historical Dissertations and Theses

This research primarily examines the pollen evidence of vegetation change in the light of human disturbance in the subtropical mountains in southeastern China based on three sediment cores from the elongated peat-filled depressions in subalpine headwater zones (dambos) from the Daiyun Mountain Range of Fujian Province (approximately 25$\sp\circ 40\sp\prime$N, 118$\sp\circ 11\sp\prime$E). Twenty-four surface pollen samples collected from different locations in Fujian Province were included in this study intended to provide a better understanding of the relationships between vegetation and pollen rain in hilly areas, and the pollen signature of human disturbance. Analysis of pollen and sediment-stratigraphic data from this study …

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Effect Of Cementation On Cone Resistance In Sands: A Calibration Chamber Study., Anand Jagadeesh Puppala Jan 1993

Effect Of Cementation On Cone Resistance In Sands: A Calibration Chamber Study., Anand Jagadeesh Puppala

LSU Historical Dissertations and Theses

An understanding of the effect of cementation on geotechnical properties of soil deposits is gaining increasing attention in the profession. When low levels of cementation in sands are neglected, pile capacity and slope stability are underestimated and liquefaction is overestimated. It is essential to devise schemes to identify cementation in soil investigations and develop methods in evaluating engineering characteristics of cemented deposits. The objective of this study is to develop a method to identify cementation in sands and assess the engineering characteristics of cemented sand deposits using the cone penetration testing scheme. The scope of the study includes evaluation of …

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Personality Types Of Program Managers And Job Coaches Of Supported Employment Services In Louisiana., Carol Ruth Techman Jan 1993

Personality Types Of Program Managers And Job Coaches Of Supported Employment Services In Louisiana., Carol Ruth Techman

LSU Historical Dissertations and Theses

The primary purpose of this study was to describe the personality types of job coaches and program managers of supported employment programs (SEP) in Louisiana. The population frame consisted of supported employment personnel working for programs approved by Louisiana Rehabilitation Services (LRS). Fifty-two facilities were identified as having active SEPs. Representatives from 45 facilities responded to the questionnaires. Data were collected using two instruments. The researcher-designed information sheet was used to collect data on the variables: title, gender, number of clients served, type of supported employment services, number of job coaches, length of employment, and distribution of job responsibilities. The …

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Corporate Spinoffs: An Investigation Of Short And Long-Term Shareholder Wealth Effects., Verne Lawrence Thibodeaux Jan 1993

Corporate Spinoffs: An Investigation Of Short And Long-Term Shareholder Wealth Effects., Verne Lawrence Thibodeaux

LSU Historical Dissertations and Theses

The positive stock price reaction associated with the announcement of a corporate spinoff is well-documented but not yet explained. This work offers a new hypothesis: investor sentiment may affect the market response to the announcement of a spinoff. The results of an investigation using market-oriented proxies for investor sentiment support this hypothesis. Results of an analysis using non-market proxies for investor sentiment are not consistent with the above hypothesis. An analysis of the long-term effects on shareholder wealth of spinoffs is also conducted. It is found that pre and post-spinoff performance cannot be considered (statistically) significantly different.

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Learning Complex Recursive Rules., Ching-Liang Tseng Jan 1993

Learning Complex Recursive Rules., Ching-Liang Tseng

LSU Historical Dissertations and Theses

We consider the problem of learning complex recursive rules which involve new concepts other than those given in the input relations and which must be discovered by the learning algorithm in the course of finding rules. The existing learning methods (FOIL, FORGE, and etc.) create rules based on the given concepts or relations but they cannot create new concepts. However, in many cases one must use new intermediate concepts in order to form the recursive rules. We give a new technique for constructing such intermediate concepts and learning rules based on those concepts. We illustrate the new technique with several …

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Nitrogen Composition And Feeding Value Of Annual Forages As Affected By Nitrogen Fertilization And Defoliation Frequency., Youbo Zhang Jan 1993

Nitrogen Composition And Feeding Value Of Annual Forages As Affected By Nitrogen Fertilization And Defoliation Frequency., Youbo Zhang

LSU Historical Dissertations and Theses

Initially, various solvents were tested for their efficacy in isolating soluble nitrogen (SN) from annual ryegrass and berseem clover. Plant nitrogen (PN) solubilities were similar in.5 M NaCl, autoclaved rumen fluid, borate phosphate buffer and Burroughs' solution. The mean PN solubilities across forages ranged from 12% for.1 M acetic acid to 45% for.2% NaOH. At 4$\sp\circ$C, 15% TCA precipitated the most soluble plant protein nitrogen (SPPN). Nitrogen (N) yield, concentrations of PN, SN, SPPN and soluble nonprotein nitrogen (SNPN) increased linearly as N fertilization (NF) increased from 0 to 335 kg N/ha. Decreasing defoliation interval (DI) from 6- to 2-wk …

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Investigations Of Ultrafast Dynamics Of Photoexcited Hemeproteins And Iodomethane In Condensed Phase Using Transient Raman And Absorption Spectroscopies., Huiping Zhu Jan 1993

Investigations Of Ultrafast Dynamics Of Photoexcited Hemeproteins And Iodomethane In Condensed Phase Using Transient Raman And Absorption Spectroscopies., Huiping Zhu

LSU Historical Dissertations and Theses

This dissertation describes the development and application of transient Raman and absorption spectroscopies using 8 ps laser pulses for the study of photoexcitation dynamics of hemeproteins and CH$\sb3$I in the condensed phase. Transient Raman spectroscopy is a powerful ultrafast technique. Hemeproteins have been studied using this technique. The dynamics of vibrational cooling, geminate recombination, and structural change upon the photoexcitation of hemeproteins have been unambiguously separated. The vibrationally hot deoxyhemoglobin, oxyhemoglobin and photoproduct deoxy-liked hemoglobin have been directly detected. The deconvolved time constant of vibrational cooling for the species is about 2-5 ps. Direct evidence for the lack of geminate …

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Visual Transformations In Symbolic Elementary Algebra., Thomas Harold Awtry Jan 1993

Visual Transformations In Symbolic Elementary Algebra., Thomas Harold Awtry

LSU Historical Dissertations and Theses

Competence in algebra requires knowledge of parsing and transformations. The parsing component specifies the structure of algebraic expressions based on conventional operation hierarchies. The transformational component specifies the real number properties used to transform algebraic expressions into equivalent forms. In standard models of mathematical cognition, both components are conceived as strictly propositional domains (e.g., Anderson, 1983a). Kirshner (1989b) demonstrated that parsing knowledge initially is apprehended in a visual (non-propositional) modality. This dissertation extends that visual analysis beyond parsing to the transformational component. It is proposed that transformations range on a continuum from highly propositional (e.g., x(y$\sp{-1}) = ({\rm x \over …

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Mass Belief Systems Reconsidered: Myths And Political Thought., Bryan Douglas Vincent Jan 1993

Mass Belief Systems Reconsidered: Myths And Political Thought., Bryan Douglas Vincent

LSU Historical Dissertations and Theses

This dissertation is a response to Bennett's (1977) call for a theoretical framework capable of integrating existing theories of mass belief systems. The theory offered here is built on two important discoveries in this body of research: the importance of simplifying heuristics and the hierarchical structure of belief systems. Recognizing that heuristics are described in a narrative form, the general importance of narrative for political cognition is suggested and explored. Of particular importance is the possibility that hierarchical belief systems are grounded in core narratives or myths. After demonstrating the theoretical links between myth and belief system, a way of …

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Stress-Strain Analysis Of Adhesive-Bonded Composite Single-Lap Joints Under Various Loadings., Chihdar Yang Jan 1993

Stress-Strain Analysis Of Adhesive-Bonded Composite Single-Lap Joints Under Various Loadings., Chihdar Yang

LSU Historical Dissertations and Theses

The objective of this study is to develop mathematical relations for stress and strain distributions of adhesive-bonded single-lap joints under cylindrical bending and tension. Based on the Theory of Mechanics of Composite Materials and Anisotropic Laminated Plate Theory, elastic models are proposed to predict the stress-strain distributions of the laminates and the adhesive under cylindrical bending and tension. A simplified elastic-plastic model is also recommended for the case of tension loading. For each case, the Laminated Anisotropic Plate Theory is first used in the derivation of the governing equations of the two bonded laminates. The entire coupled system is then …

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The Genetic Effects Of Forest Fragmentation On Amazonian Forest Birds., John Marshall Bates Jan 1993

The Genetic Effects Of Forest Fragmentation On Amazonian Forest Birds., John Marshall Bates

LSU Historical Dissertations and Theses

I present allozyme and mitochondrial DNA (mtDNA) data on the genetic structure of five species of Amazonian forest birds at two geographic scales. The five species, Glyphorynchus spirurus (family Dendrocolaptidae), Leptopogon amaurocephalus (Tyrannidae), Hypocnemis cantator, Myrmeciza hemimelaena, and Hylophylax poecilinota (all three Formicariidae), are common forest understory inhabitants throughout much of Amazonia. At the local geographic scale, I hypothesized that forest fragmentation affected genetic structure in these species. Study sites were in the Department of Santa Cruz, Bolivia. Six sites separated by 150 km or less for each species were sampled: three sites in continuous Amazonian forest, and three in …

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Chemical Vapor Deposition To Titanium Dioxide Thin Films., Qingming Zhang Jan 1993

Chemical Vapor Deposition To Titanium Dioxide Thin Films., Qingming Zhang

LSU Historical Dissertations and Theses

TiO$\sb2$ thin films have been prepared by the thermal decomposition of titanium tetra-isopropoxide (TTIP) in two low pressure chemical vapor deposition (LPCVD) reactors. The two reactors are the vertical tube hot-wall reactor and the stagnation point flow single-wafer cold-wall reactor. The effects of TTIP partial pressure, substrate temperature, gas flow rate, and reactor pressure on the growth rate of TiO$\sb2$ film were examined. Aerosol formation, wall effects, the effect of water content, and the effect of reactor geometry were also investigated. The experiments were performed in the substrate temperature range 225-400$\sp\circ$C, inlet TTIP partial pressure range $6.4\times10\sp{-4}$ $-$ 0.4 torr, …

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Nitrogen Form, Aluminum, And Their Interaction Effects On Growth, Nitrogen Absorption And Chemical Composition Of Annual Ryegrass (Lolium Multiflorum Lam.)., Jose Ramon Binns Jan 1993

Nitrogen Form, Aluminum, And Their Interaction Effects On Growth, Nitrogen Absorption And Chemical Composition Of Annual Ryegrass (Lolium Multiflorum Lam.)., Jose Ramon Binns

LSU Historical Dissertations and Theses

Annual ryegrass (Lolium multiflorum Lam.) is frequently grown on acid soils with potentially toxic levels of aluminum (Al). Interaction effects of nitrogen (N) form and Al on growth and nutrient relationships in ryegrass require further definition for environmental, biological, and economic reasons. Nutrient solution and soil experiments were conducted in growth chambers to determine interactive effects of ammonium: nitrate (NH$\sb4$:NO$\sb3$) ratios and Al on growth, N absorption, nutrient composition, cation influx rate, and N use efficiency. In nutrient solution studies, highest dry weights of shoots were obtained when the two N forms were present in equal proportions, while highest dry …

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The Influence Of Teacher Behavior On The Distribution Of Achievement In The Classroom: An Application Of The Hierarchical Linear Model., Leslie Sanford Arceneaux Jan 1993

The Influence Of Teacher Behavior On The Distribution Of Achievement In The Classroom: An Application Of The Hierarchical Linear Model., Leslie Sanford Arceneaux

LSU Historical Dissertations and Theses

The purpose of the study was to investigate the effects of classroom practices on the distribution of achievement within the classroom as well as on mean levels of achievement through the use of the Hierarchical Linear Model (Raudenbush & Bryk, 1986). The investigation focused on sixty classrooms--thirty from schools labeled as effective and thirty from schools labeled as ineffective. Data on teacher behaviors were gathered through classroom observations during which six dimensions of effective teaching were evaluated. These behaviors were interactive time-on-task, classroom management, strategies for monitoring student progress and providing opportunities to learn, strategies for presentation of content and …

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A Framework For Assessing Consumer Satisfaction With Credence-Based Services: A Cognitive Script Approach., Bruce L. Alford Jan 1993

A Framework For Assessing Consumer Satisfaction With Credence-Based Services: A Cognitive Script Approach., Bruce L. Alford

LSU Historical Dissertations and Theses

Service marketers have long needed research developed within the services area for services application. The majority of satisfaction research has pertained to products and attributes contained by those products. Yet with the acknowledged differences between services and products, there is still a void in the services satisfaction literature. The research attempted to develop a service-based model of consumer satisfaction with credence-based services, using cognitive scripts for the formation of expectations. Scripts represent a cognitive movie of what events should happen and in what order. When this expected process of events is deviated by the service provider, correspondent inference was posited …

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