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Leading Change For Transgender And Gender Diverse Healthcare: Assessing Organizational Readiness, Braxten Lovett May 2025

Leading Change For Transgender And Gender Diverse Healthcare: Assessing Organizational Readiness, Braxten Lovett

Dissertations

Background: Transgender and gender-diverse (TGD) individuals face persistent stigma and systemic discrimination across multiple societal domains, with healthcare settings—intended as safe spaces—often being among the most harmful. Despite increased visibility of TGD populations and growing research on their health inequities, inclusive healthcare remains insufficiently addressed by many healthcare leaders, adding to the urgency to advance equitable, inclusive care. Additionally, structural cisnormativity and binary gender frameworks continue to perpetuate misinformation, erasure, and health disparities. Addressing these entrenched barriers requires systemic reform rooted in cultural humility, inclusive practices, and a commitment to dismantling cisnormative bias within healthcare delivery and policy. This study …


Jewish College Students' Experiences Of Belonging, Identity, And Inclusion Within Campus Dei Initiatives, Laurence Allen Bolotin May 2025

Jewish College Students' Experiences Of Belonging, Identity, And Inclusion Within Campus Dei Initiatives, Laurence Allen Bolotin

Dissertations

Jewish college students navigate complex identities within higher education, often facing challenges related to antisemitism, exclusion, and the omission of religious identity within many Diversity, Equity, and Inclusion (DEI) initiatives. This qualitative narrative inquiry explores the lived experiences of Jewish undergraduate students at public universities across the United States, examining their perceptions of belonging and the effectiveness of campus DEI initiatives in addressing their needs. Grounded in Jewish Critical Theory (JewishCrit), this study analyzes semi-structured interviews with 11 Jewish students, identifying five key themes: Belonging and Community, Intersectionality and Identity, Experiences with Antisemitism, Institutional Responses and DEI Initiatives, and the …


The Meaning Of Mission At A Catholic, Liberal Arts College, Ashley Nora Gisiger May 2025

The Meaning Of Mission At A Catholic, Liberal Arts College, Ashley Nora Gisiger

Dissertations

This qualitative case study research aimed to uncover how students engage with institutional mission to understand: how the mission of a Catholic, liberal arts college contributes to the development of its undergraduate students and how higher education professionals integrate mission throughout the community. Semi-structured interviews allowed students, faculty, staff, and administrative perspectives to highlight how this work happens at a Benedictine college. Participants highlighted how their experience of mission contributed to their intellectual curiosity, their sense of self through community, and their ability to connect their education to the world at large and beyond their present academic experience. The higher …


Creating A Positive Social-Emotional Learning Environment For Transgender Students: A Post-Pandemic Participatory Action Research, Mark Christopher Maranto May 2025

Creating A Positive Social-Emotional Learning Environment For Transgender Students: A Post-Pandemic Participatory Action Research, Mark Christopher Maranto

Dissertations

This qualitative research employing participatory action protocols (PAR) engages a limited number of gender minority adolescents (current transgender, nonbinary, and gender-fluid secondary students) and allied staff members at one large Midwestern public high school district. The principal purpose is to improve transgender secondary student schooling experiences. This study extends the current educational discourse on SEL (social-emotional learning) in post-pandemic high schools as far as the commitment to improving students' sense of belonging, growth mindset, resilience, and well-being should be a top priority for all educators. The primary researcher positions all participants as co-researchers to explore ways that could improve the …


Mirrors And Windows: Exploring Queer Identity Representation In Graduate Curriculum, Brody C. Tate May 2025

Mirrors And Windows: Exploring Queer Identity Representation In Graduate Curriculum, Brody C. Tate

Dissertations

Queer representation in higher education curricula remains sparse, particularly at the graduate level, leaving many students without mirrors to reflect their identities or windows into broader queer experiences. This dissertation explores the extent to which queer graduate students perceive their identities as represented in their academic coursework. Using a narrative ethnographic approach, this study amplifies the voices of queer students, examining their lived experiences in relation to curriculum design, classroom discussions, and institutional inclusion. Framed through Queer Theory and Emily Style’s (1988) “Curriculum as Windows and Mirrors,” this research interrogates heteronormativity in graduate education and highlights the importance of visibility, …


Exploring The Experience Of Embodiment Of Diverse Leaders, Susan Lynn Flaming Yeats May 2025

Exploring The Experience Of Embodiment Of Diverse Leaders, Susan Lynn Flaming Yeats

Dissertations

The experience of embodiment is a complex phenomenon that spans a range of feelings: a sense of connection to one's physical body, a sense of capability to accomplish certain physical acts, an attunement to self-care behaviors, a connection to desire, and inhabiting the body as a subjective site (Piran, 2016). This can be a complicated experience for leaders who hold multiple intersecting identities (Hill et al., 2016). As new medical therapies promise radical weight loss possibilities, the experience of embodiment has taken on a new layer of complexity (Giorgis, 2024). For fat leaders who are also women of color, sexual …


Striking The Balance: The Relationship Between Government Funding And Nonprofit Financial Health, Mehrnoush Jamshidi May 2025

Striking The Balance: The Relationship Between Government Funding And Nonprofit Financial Health, Mehrnoush Jamshidi

Dissertations

ABSTRACT

The nonprofit sector plays a vital role in society, partnering with the government to provide essential services across various fields, including education, healthcare, social services, arts and culture, and environmental protection. Salamon (1987) highlighted the cooperative relationship between nonprofits and the government, where nonprofits contribute expertise and community-based knowledge, while the government offers financial stability. Through this partnership, the government helps address “voluntary failures,” such as philanthropic insufficiency, particularism, and paternalism, which can limit a nonprofit’s ability to serve the public effectively. Given this close working relationship, understanding the financial health of nonprofits is crucial for ensuring …


Leading Through Crisis: San Diego County Schools' Response To The Social Emotional Needs Of All Students, Johana Bielma May 2025

Leading Through Crisis: San Diego County Schools' Response To The Social Emotional Needs Of All Students, Johana Bielma

Dissertations

The COVID-19 pandemic led to unprecedented school closures, forcing administrators to take decisive action to radically change the educational system. The imperative to switch to remote learning transformed the dynamics of teaching and learning, leading to both immediate and long-term academic and social emotional consequences for all stakeholders. When schools reopened, administrators faced the challenge of reintegrating students into in-person learning while addressing the pandemic’s lasting effects on academics, mental health, and school safety. While academic regression was evident, the extent of students’ emotional struggles was less anticipated. Many students exhibited increased irritability and mental health issues such as depression …


Reimagining Pedagogies Of The Prison Yard: Using Ethnotheatre To Embody Transcarceral Conocimiento, Mabelle Reynoso May 2025

Reimagining Pedagogies Of The Prison Yard: Using Ethnotheatre To Embody Transcarceral Conocimiento, Mabelle Reynoso

Dissertations

Latinxs make up 40% of California's population but account for 45% of the prison population and 47% of the jail population (Sawyer, 2023). Their overrepresentation in carceral custody not only impacts the individual but also affects families and communities by limiting access to social, political, and educational capital and agency. In response to gaps in research specific to the collateral impact, this interdisciplinary arts-based qualitative study highlights the experiences of five formerly incarcerated Latino men who participated in an Arts in Corrections playwriting class during their time in a California state prison. This study foregrounds their knowledge as cuentistas (storytellers), …


Understanding And Engaging In Equity Work: A Phenomenological Action Research Study Of Community College Esol Instructors, Emily E. Packer May 2025

Understanding And Engaging In Equity Work: A Phenomenological Action Research Study Of Community College Esol Instructors, Emily E. Packer

Dissertations

Community colleges (CCs) are regarded as accessible and affordable pathways to higher education and financial mobility, offering significant potential to promote educational equity (Fink et al., 2023). These institutions enroll the largest number of English for Speakers of Other Languages (ESOL) students in adult education; however, CC ESOL students face lower rates of degree completion and transfer compared to their non-ESOL peers (David & Kanno, 2021; Fink et al., 2023; Raufman et al., 2019). While research has examined factors contributing to low CC ESOL student persistence and interventions to improve overall CC student outcomes, research on specific efforts to support …


Exploring A Holistic Conceptualization Of Destructive Leadership: Perspectives From The Lived Experiences Of Latino Law Enforcement Command Staff Officers, Carmelin Rivera May 2025

Exploring A Holistic Conceptualization Of Destructive Leadership: Perspectives From The Lived Experiences Of Latino Law Enforcement Command Staff Officers, Carmelin Rivera

Dissertations

Recently, there has been an increased interest in destructive leadership or what is characterized as the dark side of leadership. There is, in fact, no consensus in the literature about the definition of destructive leadership, and this murkiness has led to two somewhat different approaches to understanding this phenomenon: 1) a leader-centric approach that emphasizes the bad behaviors and traits of so-called toxic leaders and 2) a much broader, holistic approach, often discussed as the toxic triangle (Padilla et al., 2007), that focuses on how destructive leadership is co-created by a toxic system of bad leaders and susceptible followers …


Liberatory Love: Exploring Educators’ Perspectives In Alternative Education, Kamala J. Mallipudi May 2025

Liberatory Love: Exploring Educators’ Perspectives In Alternative Education, Kamala J. Mallipudi

Dissertations

Establishing an operational understanding of love is difficult. The struggle is magnified when attempting to create a shared vision of love across a group of educators. As Freire (1970/2005) and Darder (2011) affirmed, academic success is advanced when educators demonstrate love as part of their praxis. Continuation high schools represent a population of at-promise students who stand to gain much when their educators employ liberatory love practices. This study examined how educators’ perceptions about liberatory love are shifted or formed when they read, discuss, and reflect on the topic with their colleagues. This study drew on critical pedagogy and engaged …


Belonging Is Resistance: Illuminating The Power Of Women Of Color Mid-Level Administrators In Higher Education, Rachelle Ann Martinez May 2025

Belonging Is Resistance: Illuminating The Power Of Women Of Color Mid-Level Administrators In Higher Education, Rachelle Ann Martinez

Dissertations

Resistance has long been a mechanism through which the dominant norms of society are challenged in the name of social justice. White supremacy, heteropatriarchy, and neoliberalism make it difficult for institutions of higher education to increase diversity, advance equity, and prioritize inclusion. Although these systems of domination adversely impact the belonging of all campus stakeholders, the experiences of mid-level administrators are relatively overlooked, and feeling undervalued and underappreciated is a top reason for many, especially women and people of color, who leave the profession altogether. This qualitative study utilized narrative inquiry to understand how dominant societal norms adversely impact the …


Latinas In Higher Education: Paving & Weaving Wholeheartedly, Ariela M. Canizal May 2025

Latinas In Higher Education: Paving & Weaving Wholeheartedly, Ariela M. Canizal

Dissertations

The deficit model in research has often framed Latinas in higher education through a lens of barriers and challenges, reinforcing stereotypes that depict them as unlikely to succeed in academic spaces. However, Latinas are actively resisting these narratives, weaving their resilience into their stories as they navigate the complexities of higher education, culture, and identity. This study examines how Latina students incorporate cultural background, familial support, and personal agency to thrive academically while challenging systemic obstacles and societal expectations. The research question that guided this study is: In what ways do undergraduate Latina students navigate identity as they experience leadership …


Post Racial Reckoning: Montessori Instructors' Perspectives On Teaching Through An Antibias Antiracist Lens, Jasmine E. Williams May 2025

Post Racial Reckoning: Montessori Instructors' Perspectives On Teaching Through An Antibias Antiracist Lens, Jasmine E. Williams

Dissertations

Prior to the racial reckoning of 2020, Montessori teacher education programs (MTEPs) have only narrowly focused on social justice education (Aronson et al., 2020; Bartolomè, 2004; Cook, 2015; Cross, 2005; D’Cruz, 2022; King, 1991). Although MTEPs began to respond differently post-reckoning, support for implementing practices like antibias antiracist (ABAR) instruction was often absent. This study sought to understand how the racial reckoning and efforts to include an ABAR lens impacted the teaching practices of instructors in MTEPs. While ABAR-related studies exist in general teacher education (Blanchard et al., 2018; Madkins & Nazar, 2022; Martinez-Alba, Herrera, & Hersi, 2022), few focus …


Hire Outcomes: The African American Educator Experience Of Equity And Diversity In Education, Myeshia Whigham May 2025

Hire Outcomes: The African American Educator Experience Of Equity And Diversity In Education, Myeshia Whigham

Dissertations

African American educators have remained significantly underrepresented in U.S. public schools, a reality shaped by systemic racism, exclusionary hiring practices, and the dominance of white cultural norms in education (Anderson, 1988; Farinde-Wu et al., 2020; Fenwick, 2022). These barriers include microaggressions, anti-Blackness, and limited institutional support (Campbell, 2022; Crenshaw, 1994; Ingersoll et al., 2019; Ladson-Billings, 2021a). Despite these challenges, African American educators bring and practice culturally relevant pedagogy, an approach that affirms students’ cultural identities and creates a stronger sense of belonging for educators and students of color (Ladson-Billings, 2021a; Love, 2019a; Paris & Alim, 2017). The purpose of this …


Becoming A Beloved Community: A Restorative Reckoning For A Radical Conversion To Transform Discourse In Higher Education, Latasha Tomay Varlack-Butler May 2025

Becoming A Beloved Community: A Restorative Reckoning For A Radical Conversion To Transform Discourse In Higher Education, Latasha Tomay Varlack-Butler

Dissertations

This dissertation critically examines the misappropriation of Restorative Justice Discourse (RJD) within three predominantly white institutions (PWIs), analyzing 59 institutional documents through Critical Discourse Analysis, Relational Critical Discourse Analysis, and Rhetorical Criticism (Fairclough, 1995; Vaandering, 2021; van Dijk, 2008). Tribal Colleges and Universities and South African institutions have emerged as exemplars of authentic RJD, countering co-optation within PWIs. The findings demonstrate that RJD as applied in PWIs is framed in ways that attenuate its transformative potential, perpetuating color-evasiveness (Bonilla-Silva, 2017) and obscuring the intersectional experiences of Black, Indigenous, and disabled communities (Crenshaw, 1991; Million, 2009).

Grounded in decolonial praxis (Smith, …


The Integration Struggles Of Myanmar/Burmese-Catholic Youth Refugees In The United States, Nant Thazin Shwe May 2025

The Integration Struggles Of Myanmar/Burmese-Catholic Youth Refugees In The United States, Nant Thazin Shwe

Dissertations

ABSTRACT

Myanmar, previously known as Burma, generates a significant yearly refugee exodus stemming from ongoing ethnic conflicts, political instability, human rights violations, and the targeted persecution of Christian minority groups. Individuals seek shelter and improved opportunities in other nations. From 2011 to 2023, for example, Burmese refugees represented the largest group among U.S. refugee arrivals, accounting for 18 per cent.

Presently, there is a lack of knowledge about what the Burmese-Catholic youth refugees experiences during their integration journey into the US society. This qualitative study aimed to shed light on how the larger socio-cultural and religious environment intersects with Burmese-Catholic …


Veteran Reintegration: A Descriptive, Exploratory Analysis Of The Psychosocial Challenges And Enrichment Of Post-9/11 Members Following Separation From Service, Kirsten M. Verkamp May 2025

Veteran Reintegration: A Descriptive, Exploratory Analysis Of The Psychosocial Challenges And Enrichment Of Post-9/11 Members Following Separation From Service, Kirsten M. Verkamp

Dissertations

Reintegration into civilian life after military service is a critical transitional period for post-9/11 veterans, with 47-75% reporting challenges. This study aimed to explore associations between psychosocial challenges and enrichment outcomes among post-9/11 veterans. Given there are 18.4 million American veterans and an estimated 200,000 service members projected to separate annually, it is imperative that researchers, healthcare professionals, and community leaders understand the nuanced nature of reintegration.


Network Analysis Of Biopsychosocial Factors Associated With Trauma Exposure: Impacts On Inflammation, Taryn R. Fitzgerald May 2025

Network Analysis Of Biopsychosocial Factors Associated With Trauma Exposure: Impacts On Inflammation, Taryn R. Fitzgerald

Dissertations

This study adds to current understandings of the relationship between trauma exposure and inflammation through network analysis of the sociodemographic sequelae that may influence this relationship. A reductive approach has been helpful in establishing the relationship between a pro-inflammatory state and trauma exposure, however understanding of the role of additional factors in this relationship is necessary to better understand how inflammation may serve as a transdiagnostic factor relating to mental health and biopsychosocial variables. 999 trauma-exposed individuals from the National Longitudinal Study of Adolescent to Adult Health (Add Health), 1994-2018 study at three timepoints (ages 18—26, 24—32, 33—43) were included. …


The Complexities Of Hiring In A Remote Landscape: Examining The Role Of Remote Work Opportunities For Individuals With Criminal Records, Sivasubbarayan Srinivasan May 2025

The Complexities Of Hiring In A Remote Landscape: Examining The Role Of Remote Work Opportunities For Individuals With Criminal Records, Sivasubbarayan Srinivasan

Dissertations

This study examined how employer risk perceptions, beliefs in rehabilitation, and support for second-chance employment influence hiring decisions regarding individuals with criminal records, while also evaluating whether remote work moderates these relationships. Prior research has extensively explored employer attitudes toward ex-offenders in traditional, in-office environments; however, limited attention has been given to how remote work arrangements may alter perceived risk or hiring willingness. Given the expansion of remote and hybrid work models in the United States, understanding whether physical workplace separation reduces stigma or perceived liability is both theoretically and practically significant.

The study collected survey data from 605 hiring …


Development And Evaluation Of A Multiple Sclerosis-Related Suffering Index, Carolyn A. Wilder, Jennifer Gravesa, Salem O. Dehomb, Amanda L. Goodinga, Elizabeth J. Taylor May 2025

Development And Evaluation Of A Multiple Sclerosis-Related Suffering Index, Carolyn A. Wilder, Jennifer Gravesa, Salem O. Dehomb, Amanda L. Goodinga, Elizabeth J. Taylor

Dissertations

Multiple sclerosis (MS) is a chronic, progressive neurological disease characterized by complex physical, psychological, and emotional challenges that profoundly impact patients’ quality of life. Despite advances in symptom management, the multifaceted suffering experienced by individuals with MS remains inadequately measured, understood, and addressed. This study aimed to develop and validate the Wilder Multiple Sclerosis Suffering Index (WMSSI), a novel tool designed to quantitatively measure the unique dimensions of suffering in this population.


Using Iready To Support Math Intervention After The Covid-19 Pandemic, Marvin Prather May 2025

Using Iready To Support Math Intervention After The Covid-19 Pandemic, Marvin Prather

Dissertations

The purpose of this study is to research the use of iReady for assisting in growing MAP RIT scores at STEAM Elementary School. This study will use quantitative methods. An ex post facto research design will be used with a causal-comparative approach, which means that a study will investigate potential cause-and-effect relationships between variables by examining existing groups or conditions that have already occurred, without actively manipulating any factors, essentially looking at “after the fact” to see if differences between groups can be linked to a potential causal variable The study examined the effect of the i-Ready Math program on …


An Endangered Profession: Elevating The Lived Experiences Of Current And Retired Black Teachers In Georgia To Confront Retention Challenges And Reimagine The Legacy Of Teaching, Thelma Sharese Colbert May 2025

An Endangered Profession: Elevating The Lived Experiences Of Current And Retired Black Teachers In Georgia To Confront Retention Challenges And Reimagine The Legacy Of Teaching, Thelma Sharese Colbert

Dissertations

Black teachers have always played a critical role in shaping the educational journeys and cultural identities of students of color, yet their presence in U.S. public schools continues to decline. This study investigates what compels Black/African American educators to remain in the profession despite systemic barriers, racism, and marginalization. It centers the voices of Black/African American teachers in Georgia, a state with a long and complex history of educational inequity.

Ten participants, all self-identified Black/African American educators with at least three years of experience, shared their lived experiences through semi-structured interviews, pre-interview surveys, and observational field notes. Participants were recruited …


Determining The Effectiveness Of An Educational Intervention On Self-Management Behaviors Of Adults With Type 2 Diabetes At A Rural Clinic: A Quality Improvement Project, Stacy L. Harvey May 2025

Determining The Effectiveness Of An Educational Intervention On Self-Management Behaviors Of Adults With Type 2 Diabetes At A Rural Clinic: A Quality Improvement Project, Stacy L. Harvey

Dissertations

Diabetes Mellitus Type 2 (T2DM) has the highest mortality deaths, and these are projected to increase over the years. Living with diabetes can be very stressful to manage because of the complexity and required multidisciplinary approach required for effective health maintenance and lifestyle management. Diabetes self-management education programs are essential for improved glucose control and the goal is to help patients improve their lifestyle choices through knowledge of the disease for effective self-management behaviors in the essential areas of diet, exercise, glucose monitoring, medication and cooperation with the diabetes team.


Dying Young, Brianne L. Overton May 2025

Dying Young, Brianne L. Overton

Dissertations

Death, often perceived as a disruption to daily life, is an inevitable part of the human experience. While older adults may develop familiarity with mortality through the collective experience of personal and familial losses, young adults generally have limited exposure to death. Despite this, young adults, defined as individuals aged 20 to 34, represent approximately 20% of the U.S. population (U.S. Census Bureau, 2020), and the mortality rate within this age group has been rising over the past decade (Woolf & Schoomaker, 2019). Death among young adults is often overlooked in societal narratives and medical research, which primarily focus on …


Examining Relationships Between Agile Workplace Practices, Productivity, And Agility In Organizations, Melba Kennedy May 2025

Examining Relationships Between Agile Workplace Practices, Productivity, And Agility In Organizations, Melba Kennedy

Dissertations

A growing interest in agile work practices (AWPs) has emerged in recent years, emphasizing flexibility, collaboration, and iterative approaches to work. Continuously changing work environments demand that organizations are flexible, adaptable, and can act quickly. Additionally, a highly competent, innovative, and responsible organization can function well as a team (Kamath, 2020). Thus, this research study examines the relationship between AWPs, organization productivity, and agility. The study's findings, which contribute to the literature by addressing the disconnect in research between AWPs' relationship with organization productivity and agility, have practical implications for the academic and research community. This study uses a quantitative, …


Examining Non-Academic Staff's Perceived Value Of Professional Development On Job Satisfaction And Anticipated Turnover In Higher Education, Elnora Lewis May 2025

Examining Non-Academic Staff's Perceived Value Of Professional Development On Job Satisfaction And Anticipated Turnover In Higher Education, Elnora Lewis

Dissertations

One of the most important assets in an organization is its employees (Chong & Lee, 2017). Developing staff employees is critical in the university setting (Gornitzka & Larsen, 2004), in addition to satisfying and retaining them (Grohnert et al., 2021). Given today's volatile, uncertain, complex, and ambiguous (VUCA) world, staff development is more vital than ever in the workplace (Gibson, 2020). Higher education institutions should be concerned about employee's professional development (Gerken et al., 2016), not only academic staff but also non-academic staff. Additionally, organizations should ensure employees are satisfied by offering learning and development opportunities, which can contribute to …


Exploring Contributions Of Partnerships Between Employers And Disability Organizations On Recruitment, Hiring, Training, Retention, And Accommodation Of Individuals With Disabilities In Mississippi, Peter Oluwadare Kalejaiye May 2025

Exploring Contributions Of Partnerships Between Employers And Disability Organizations On Recruitment, Hiring, Training, Retention, And Accommodation Of Individuals With Disabilities In Mississippi, Peter Oluwadare Kalejaiye

Dissertations

The Americans with Disabilities Act (ADA) of 1990 provides equal employment opportunities for individuals with disabilities (IWDs) by prohibiting discrimination in employment. However, one out of four IWDs face discrimination in employment in the United States (U.S. Bureau of Labor Statistics, 2023). Additionally, despite establishing the Office of Disability Employment Policy and enacting the Workforce Innovation and Opportunity Act to help integrate IWDs into the workforce, IWDs face barriers to equal and equitable employment (NASEM, 2017). Previous studies recommend partnerships between employers and disability organizations (DOs) to provide employment opportunities and benefits for IWDs through recruitment, hiring, training, retention, and …


The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King May 2025

The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King

Dissertations

Digital technology permeates society and industry, making digital-ready workers necessary for firms of all sizes as a firm seeks competitiveness in the market (Bergson-Shilcock et al., 2023; de Ruyter et al., 2018; Gorski et al., 2022; Karaboğa, 2023; Kim et al., 2017; Qureshi Zia, 2019). Firms seeking digital-ready workers face a complex digital divide that creates a worker shortage (Bergson-Shilcock et al., 2023; Karaboğa, 2023; Qureshi Zia, 2019). This study aims to describe workers' work selection, work experience, and outcomes in a complex digital society.

Most digital divide research focuses on the individuals excluded from owning, accessing, and having skills …