Open Access. Powered by Scholars. Published by Universities.®

Digital Commons Network™

Open Access. Powered by Scholars. Published by Universities.®

Walden University

Discipline
Keyword
Publication Year
Publication
Publication Type
File Type

Articles 931 - 960 of 13137

Full-Text Articles in Entire DC Network

Reducing Youth False Confessions With Attorney Presence, Rosa Bowden-Maccalla Jan 2026

Reducing Youth False Confessions With Attorney Presence, Rosa Bowden-Maccalla

Walden Dissertations and Doctoral Studies

Interrogation techniques are influenced by the interrogator's style and the individual being interviewed. Most law enforcement agencies use adult-centered interrogation methods, leading to suboptimal results when working with youth. The research has focused on youth offenders in the interrogation room and the choices they make, often leading to false confessions when an attorney is absent. This suggests that the presence of legal representation helps protect youths' vulnerability, suggestibility, and rights, thereby reducing the likelihood of false confessions. This qualitative collective case study aimed to understand why youth offenders falsely confess by collecting seven anonymous questionnaires from multigender U.S. practicing attorneys …


Narratives Of First-Generation Mexican American Bilingual Licensed Counselors, Marleny Soriano Jan 2026

Narratives Of First-Generation Mexican American Bilingual Licensed Counselors, Marleny Soriano

Walden Dissertations and Doctoral Studies

Despite the growing demand for mental health services in Spanish, bilingual counselors are often ill-equipped to provide services in Spanish and frequently enter state-required supervised licensure without adequate training or opportunities for clinical supervision to support their growth as bilingual counseling professionals. The purpose of this qualitative narrative inquiry was to answer the research question: What are the narratives of first-generation Mexican American bilingual counselors during supervised licensure? Guided by Anzaldua’s Borderlands Theory as a conceptual framework, data were collected from eight participants through semi-structured virtual interviews and analyzed using thematic analysis. Findings revealed four themes mirroring the stages of …


Best Practices To Reduce Patient Falls In Skilled Nursing Facilities In Virginia, Kianna J. Tinsley Jan 2026

Best Practices To Reduce Patient Falls In Skilled Nursing Facilities In Virginia, Kianna J. Tinsley

Walden Dissertations and Doctoral Studies

Patient falls in skilled nursing homes highlight the need for effective, evidence-based strategies to reduce falls and improve residents' quality of life. The purpose of this integrative review was to identify administrative strategies for reducing patient falls within skilled nursing facilities. The review question centered on the most effective strategies and best practices that healthcare administrators can use to reduce patient falls and injuries and increase patient satisfaction. The Donabedian model served as the theoretical framework, providing a strong foundation for evaluating health services and quality of care to reduce patient falls. A comprehensive literature review identified 50 relevant articles, …


Effective Leadership Strategies That Enhance Banking Employees’ Productivity, Biljana Matevska Jan 2026

Effective Leadership Strategies That Enhance Banking Employees’ Productivity, Biljana Matevska

Walden Dissertations and Doctoral Studies

Ineffective leader-follower relationships in banks can negatively affect productivity. Branch bank leaders in New Jersey are concerned that low productivity reduces the quality of service provided to clients. Based on leader-member exchange theory, the purpose of this qualitative pragmatic inquiry project is to identify and explore effective strategies that some leaders in the banking industry in New Jersey use to build leader-follower relationships for increasing and sustaining worker productivity. Participants were six bank managers in New Jersey who had implemented strategies. Data were collected through semistructured interviews and a review of publicly available industrial documents, and three themes were identified …


Overseas Military Transition And Post-Military Job Retention, Chea Hale-Hernandez Jan 2026

Overseas Military Transition And Post-Military Job Retention, Chea Hale-Hernandez

Walden Dissertations and Doctoral Studies

Adjustment from military life to the corporate or civilian world can be challenging for some individuals who have served in the armed forces. The purpose of this qualitative phenomenological study was to explore the lived experiences of U.S. military veterans transitioning from overseas service to civilian employment and to identify the factors contributing to long-term job retention. The military transition theory and turnover contagion theory grounded this study. The participants consisted of 20 male veterans representing the U.S. Army, Navy, Air Force, and Army National Guard in Dayton, Ohio. Data were collected using semistructured interviews and public documents. Two themes …


Socioecological Stressors During Covid-19 Among Urban Refugee Youth In Kampala, Uganda: A Qualitative Descriptive Analysis, Sikky Shiqi Chen, Carmen H. Logie, Frannie Mackenzie, Moses Okumu, Robert Hakiza, Brenda Katisi, Daniel Kibuuka Musoke, Aidah Nakitende, Isha Berry, Bay Bahri, Peter Kyambadde Jan 2026

Socioecological Stressors During Covid-19 Among Urban Refugee Youth In Kampala, Uganda: A Qualitative Descriptive Analysis, Sikky Shiqi Chen, Carmen H. Logie, Frannie Mackenzie, Moses Okumu, Robert Hakiza, Brenda Katisi, Daniel Kibuuka Musoke, Aidah Nakitende, Isha Berry, Bay Bahri, Peter Kyambadde

Journal of Social, Behavioral, and Health Sciences

Limited studies have examined pandemic-related stressors among urban refugee youth in low and middle-income humanitarian countries (LMICs), such as Uganda. We explored the lived experience of COVID-19-related stressors among urban refugee youth in Kampala, Uganda. We analyzed qualitative data (text messages, WhatsApp chats, photos) collected in an interactive mobile health intervention with 346 refugee youth aged 16–24 in Kampala. Findings revealed stressors across socioecological levels: individual (e.g., financial-related distress), social (e.g., limited social interactions), community (e.g., food insecurity), and policy (e.g., unprecedented lockdowns). Findings can inform social work organization pandemic preparedness strategies for economic empowerment and social cohesion with youth.


Strategies To Reduce Safety Accidents In Chemical Facilities, Travon Eshawn Herriotte Jan 2026

Strategies To Reduce Safety Accidents In Chemical Facilities, Travon Eshawn Herriotte

Walden Dissertations and Doctoral Studies

Chemical-industry accidents remain a persistent threat capable of injuring workers, damaging communities, and destabilizing organizations, despite decades of safety regulations and technological advancements. Chemical facility managers, workers’ families, emergency responders, local communities, and entire supply chains bear the burden of every preventable failure. Grounded in human capital theory, the purpose of this qualitative pragmatic research project was to identify and explore effective strategies that managers use to reduce safety accidents in chemical facilities. The participants were six managers from chemical facilities in the eastern United States. Data were collected using semistructured and publicly available documents. Through reflexive thematic analysis, five …


Automating Academia: Implications Of Genai Use In Doctoral Research And Online Mentoring, Cheryl Burleigh, Andrea M. Wilson Jan 2026

Automating Academia: Implications Of Genai Use In Doctoral Research And Online Mentoring, Cheryl Burleigh, Andrea M. Wilson

Journal of Online Mentoring

This study critically examines the use of generative artificial intelligence (GenAI), specifically ChatGPT, in the development of doctoral dissertation proposals, highlighting both its potential and its ethical implications. Through a content analysis of a dissertation proposal created using ChatGPT, the study investigates how GenAI supports structural organization, academic writing, and citation formatting while exposing significant concerns related to fabricated references, methodological misalignment, and diminished scholarly rigor. Although GenAI accelerates the proposal-writing process, its outputs often lack the depth, coherence, and originality expected at the doctoral level, thereby threatening the integrity of academic research. Findings reveal that GenAI-generated content may deceive …


Lived Experiences Of Caregivers Navigating The Individuals With Disabilities Education Act For Their Disabled Children, Natasha Weber Holmes Jan 2026

Lived Experiences Of Caregivers Navigating The Individuals With Disabilities Education Act For Their Disabled Children, Natasha Weber Holmes

Walden Dissertations and Doctoral Studies

The Individuals with Disabilities Education Act (IDEA) was designed to guarantee equitable access to special education services for children with disabilities. Yet, disparities persist in how caregivers navigate protections. They often face barriers related to limited legal knowledge, inconsistent school support, and systemic inequities, leaving many unable to fully advocate for their children. The purpose of this interpretative phenomenological analysis study was to explore lived experiences of caregivers as they engaged with the IDEA to secure services for their children with disabilities. Guided by the legal consciousness and empowerment theories, the study involved examining how caregivers interpret and act upon …


Psychological Experiences Of Law Enforcement Officers Responding To Critical Incidents Alone And With A Partner, Lydia Abernethy Jan 2026

Psychological Experiences Of Law Enforcement Officers Responding To Critical Incidents Alone And With A Partner, Lydia Abernethy

Walden Dissertations and Doctoral Studies

The role of law enforcement officers is to restore peace and safety when chaos occurs, which can be life-threatening and stressful as officers respond to the critical incidents unfolding. For this study, a qualitative approach and phenomenological framework were utilized to gain insight into the first-hand psychological experiences of officers responding to critical incidents. Police officers work in demanding environments that can lead to mental health conditions such as depression and post-traumatic stress disorder. Peer support and communication among coworkers have emerged as a potentially important factor, as officers would share traumatic events with other officers. Therefore, my research focused …


Enhancing Anxiety Identification In Adult Patients, Wonda Crump Jan 2026

Enhancing Anxiety Identification In Adult Patients, Wonda Crump

Walden Dissertations and Doctoral Studies

In this Doctor of Nursing (DNP) project, I focused on implementing a staff education program for anxiety screening at a health and wellness clinic. Mental health conditions, particularly anxiety disorders, are common in primary care settings. Research shows that anxiety affects millions of adults, yet many cases remain undiagnosed. The practice problem that I identified was that many patients with anxiety disorders were going undiagnosed during regular clinic visits. The clinic had no standard process for screening anxiety, and staff members had a knowledge deficit on the proper use of anxiety assessment tools. This gap in practice led to missed …


Exploring Juvenile Justice System Social Workers’ Dual Role Conflicts, Tayler Janet Deggendorfer Jan 2026

Exploring Juvenile Justice System Social Workers’ Dual Role Conflicts, Tayler Janet Deggendorfer

Walden Dissertations and Doctoral Studies

Social workers working within the juvenile justice system face challenges in managing dual roles of providing social support for clients in a punitive environment of incarceration. The problem that was explored in this study is the ethical and practical dilemmas of dual roles for social workers—specifically the potential for burnout and mental health injury for social workers who work within the parameters of both roles. The purpose of this qualitative descriptive phenomenological study was to explore the lived experiences of a selected criterion sample of social workers. The study was framed by Goffman’s role theory. Oral narrative data were collected …


Cultural Influences Experienced By Self-Identified Hmong College Students, Nkaujntsa Lovy Lee Jan 2026

Cultural Influences Experienced By Self-Identified Hmong College Students, Nkaujntsa Lovy Lee

Walden Dissertations and Doctoral Studies

The purpose of this qualitative research was to explore how self-identified Hmong college students aged 18–24 perceived their culture’s influence on their academic experiences. The study examined the relationships shaping individual identity and their effects on academic pursuits. A basic qualitative inquiry approach was used to interview ten Hmong undergraduate students enrolled in colleges across the United States. Semi-structured interviews facilitated data collection guided by the ecological systems theory, while thematic analysis and inductive coding were employed to identify patterns and develop themes from the data. The themes identified in the study were family as the central influence, negotiating conflicting …


What’S My Name? Experiences Of Individuals With Traditional Hawaiian Names, Natalya N. Spotkaeff Jan 2026

What’S My Name? Experiences Of Individuals With Traditional Hawaiian Names, Natalya N. Spotkaeff

Walden Dissertations and Doctoral Studies

There is no systematic process of orienting non-Hawaiian educators to Hawaiian culture, as evidenced by name mispronunciation. The purpose of this phenomenological study was to explore the experiences of individuals with traditional Hawaiian first names in a classroom environment. Critical race theory (CRT), especially the concept of microaggressions, was used as the framework for the study. Two research questions guided the study: What are the adult lived experiences with traditional Hawaiian first names encountered in academic settings during childhood? How do adults with traditional Hawaiian first names describe their experiences of race in the classroom? Semistructured interviews were conducted with …


The Relationship Between Cloud Computing Factors And Cloud Computing Behavioral Intention Of First-Year University Students, Gabriel Albino Jan 2026

The Relationship Between Cloud Computing Factors And Cloud Computing Behavioral Intention Of First-Year University Students, Gabriel Albino

Walden Dissertations and Doctoral Studies

In an era where vast amounts of data are generated daily, the ability to manage information through cloud computing has become critical; however, asymmetries in using this technology persist, particularly in developing countries. Academic managers often lack information about the factors influencing cloud computing usage. The purpose of this quantitative correlational cross-sectional study was to examine the relationship between cloud computing factors, including effort expectancy (EE), performance expectancy (PE), social influence (SI), and facilitating conditions (FC), and the first-year university students’ cloud computing behavioral intention (CCBI) in the developing country of Angola. A structured questionnaire was administered to a random …


A Comparative Analysis Of Rural And Urban Mental Health Counselors’ Burnout Levels During The Covid-19 Pandemic, Pietro Martucci Jan 2026

A Comparative Analysis Of Rural And Urban Mental Health Counselors’ Burnout Levels During The Covid-19 Pandemic, Pietro Martucci

Walden Dissertations and Doctoral Studies

The COVID-19 pandemic substantially increased occupational demands on mental health counselors, intensifying burnout and threatening clinician well-being, workforce sustainability, and quality of care. Guided by Resiliency Theory, this quantitative cross-sectional study examined burnout among rural and urban mental health counselors during the COVID-19 pandemic, with geographic location serving as the independent variable. Participants included 108 licensed master’s- and doctoral-level counselors in the United States who provided direct clinical services in rural or urban settings between March 1, 2020, and March 1, 2021. Data were collected using an online survey that included a demographic questionnaire and the Maslach Burnout Inventory–Human Services …


School Social Workers’ Perceptions Of The Effectiveness Of The Strategies Used To Reduce The Dropout Rates Of African American High School Male Students, Tawanda Mclaurin Jan 2026

School Social Workers’ Perceptions Of The Effectiveness Of The Strategies Used To Reduce The Dropout Rates Of African American High School Male Students, Tawanda Mclaurin

Walden Dissertations and Doctoral Studies

The problem investigated in this study was that approximately 34% of African American male students had dropped out of high school in an urban public school district in the Northern United States. Grounded in Bronfenbrenner’s ecological systems theory, the purpose of this basic qualitative study was to explore school social workers’ perceptions of the effectiveness of strategies used to reduce dropout rates among African American male high school students. Purposive sampling was used to recruit 10 school social workers from one urban public school district who worked with African American male students at risk of dropping out. Data was collected …


A Phenomenological Exploration Of Lgbtq+ High School Graduates’ Perspectives On Lgbtq+-Related Legislation, Thomas James Foley Jan 2026

A Phenomenological Exploration Of Lgbtq+ High School Graduates’ Perspectives On Lgbtq+-Related Legislation, Thomas James Foley

Walden Dissertations and Doctoral Studies

Lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) students’ social, emotional, and academic experiences and outcomes are not on par with their non-LGBTQ+ peers. Understanding how LGBTQ+ young adults experienced high school in a state with LGBTQ+-affirmative education legislation provides insight for counselors and educators to identify policies and practices that support positive outcomes for LGBTQ+ students. This qualitative phenomenological study explored how LGBTQ+-identifying high school graduates made meaning of their experiences in school as they related to LGBTQ+-affirmative education legislation. Interpretive phenomenological analysis (IPA) was used for the research methodology and data analysis process. Results included four themes: (a) …


Social Workers' Perspectives Of Using Teletherapy To Foster Resilience Among Middle-Class Single Black Mothers, Yvonne Judge Jan 2026

Social Workers' Perspectives Of Using Teletherapy To Foster Resilience Among Middle-Class Single Black Mothers, Yvonne Judge

Walden Dissertations and Doctoral Studies

Inadequate mental health support, particularly from social workers, disproportionately affects middle-class single Black mothers. Prior studies have examined low-income single mothers’ access to mental health care and the potential of teletherapy as a tool for improving access; however, few have explored how middle-class single Black mothers navigate mental health challenges. Further, there is a lack of research on social workers’ perspectives of using teletherapy to foster resilience among middle-class single Black mothers. This is a critical gap, as social workers play a key role in tailoring mental health interventions. The purpose of this study was to explore social workers’ perspectives …


Cancer Literacy And Social Determinants Of Health: An Epidemiological Analysis Of Trust, Digital Engagement, And Healthcare Utilization In Cancer Information Seeking, Kimberly Leeann Hazel Jan 2026

Cancer Literacy And Social Determinants Of Health: An Epidemiological Analysis Of Trust, Digital Engagement, And Healthcare Utilization In Cancer Information Seeking, Kimberly Leeann Hazel

Walden Dissertations and Doctoral Studies

The rise of online health information has increased access to cancer resources but also amplified misinformation, creating trust gaps that threaten prevention, treatment, and health equity. This study examined how trust in cancer information sources, online information-seeking, and healthcare perceptions relate among U.S. adults. Guided by the health information seeking behavior, the socioecological model, and the structural influence model of health communication, data from the 2022 Health Information National Trends Survey (N = 6,197) were analyzed with logistic regression, mediation, and moderation modeling, controlling for demographics. Trust in government agencies predicted greater cancer information seeking (odds ratio [OR] = 1.94, …


National Survey Of Physical Therapists’ Participation As Health Educators In Physical Activity Promotion Among Older Adults, Casey Nicole Mokres Jan 2026

National Survey Of Physical Therapists’ Participation As Health Educators In Physical Activity Promotion Among Older Adults, Casey Nicole Mokres

Walden Dissertations and Doctoral Studies

Physical inactivity among older adults remains a major national and global public health concern linked to preventable morbidity, mortality, and rising healthcare costs. Physical therapists are uniquely positioned to promote physical activity (PA) through health education, yet their engagement in this role is not well defined. This quantitative cross-sectional study examined associations between clinical practice factors—years of experience, board certification status, and practice setting—and three domains of the theoretical domains framework (knowledge, skills, and behavioral regulation) related to PA promotion among older adults. The framework guided identification of behavioral and contextual factors influencing therapists’ delivery of PA promotion interventions. Data …


Minority Leaders’ Impact On Corporate Diversity And Organizational Change, Nana Kwasi Amponsah Jan 2026

Minority Leaders’ Impact On Corporate Diversity And Organizational Change, Nana Kwasi Amponsah

Walden Dissertations and Doctoral Studies

Workplace diversity continues to face criticism due to the limited representation of minority groups, with little progress made in the corporate sector. Despite corporations’ efforts to increase diversity and inclusion in the workplace, a notable lack of minority leadership persists in upper management roles. The purpose of this explanatory sequential mixed-method study was to explore the factors that affect the selection of minority leaders and how corporate executives utilize diversity, equity, and inclusion (DEI) initiatives to foster significant organizational change, even in the face of ongoing underrepresentation in upper management. Social dominance theory, anti-egalitarianism, and social construction theory grounded this …


Exploring Parenting Experiences: Fathers And Mothers Raising A Child With Autism, Simmi Santha Jan 2026

Exploring Parenting Experiences: Fathers And Mothers Raising A Child With Autism, Simmi Santha

Walden Dissertations and Doctoral Studies

The experiences of parenting a child with autism spectrum disorder (ASD) have been widely studied in Western contexts. Still, limited research has explored how sociocultural factors shape these experiences in India. This qualitative study aims to address this gap by exploring and comparing the lived experiences of mothers and fathers raising a child with ASD in Kerala, India. The purpose of this study was to investigate how gender roles, cultural expectations, and social structures impact parental adaptation, coping, and caregiving practices. Bronfenbrenner’s ecological systems theory and Crenshaw’s ideas of intersectionality provide the conceptual framework of this study. Using an interpretative …


Coworkers' Lived Experiences Of Being Exposed To Healthcare Professionals Misusing Substances, Juratu Garuba-Agbebaku Jan 2026

Coworkers' Lived Experiences Of Being Exposed To Healthcare Professionals Misusing Substances, Juratu Garuba-Agbebaku

Walden Dissertations and Doctoral Studies

Despite the harm of substances, coworkers in hospitals, healthcare facilities, and urgent care centers found themselves among healthcare professionals who misused substances such as alcohol and prescription medication. Grounded in social cognitive theory, the purpose of this qualitative descriptive phenomenological study was to explore the lived experiences of coworkers who have been exposed to healthcare professionals’ substance misuse. The participants consisted of 12 healthcare professionals working in various hospitals, healthcare facilities, and urgent care centers in the United States. Data were collected using semistructured interviews. Through Colaizzi’s seven-step analysis, five themes emerged: (a) emotional experiences, (b) ethical reflections, (c) cognitive …


A Caregiver’S Perspective Of Caring For Children With Intellectual Disabilities, Lajoy Johnson Law Jan 2026

A Caregiver’S Perspective Of Caring For Children With Intellectual Disabilities, Lajoy Johnson Law

Walden Dissertations and Doctoral Studies

Current estimates reported by the National Institute of Health suggest that between 1.4 and 2.2 million children in the United States have some form of intellectual disability. These children need caregivers, yet in the literature there is a lack of studies focusing on the experiences of caregivers raising children with intellectual disabilities. Further, there is a lack of public policies and programs for Washington, D.C. caregivers. The purpose of this general qualitative study was to explore the lived experiences of these caregivers in Washington, D.C. and to identify what policies, programs, and services are needed to support them. Guided by …


Female Military Sexual Trauma Survivors’ Experiences With Seeking Treatment From The Veterans Health Administration, Sherry Sophia Bolden Rivers Jan 2026

Female Military Sexual Trauma Survivors’ Experiences With Seeking Treatment From The Veterans Health Administration, Sherry Sophia Bolden Rivers

Walden Dissertations and Doctoral Studies

The Veterans Health Administration (VHA) provides free healthcare related to those who have experienced military sexual trauma (MST); however, many female veterans either go without or delay accessing such care. This generic qualitative study was conducted to answer the research question about the reasons behind female veterans’ decisions to seek or not seek VHA services following the experiences of MST. The framework for this study was Wollstonecraft’s feminist theory. An additional question was how, if at all, the stigma of MST and the military’s male-dominated culture play a role in the reporting of these incidents. Data were collected through semistructured …


Factors Affecting The Level Of Grief Experienced By Men Whose Female Partner Died In The United States, Keona C. Lee Jan 2026

Factors Affecting The Level Of Grief Experienced By Men Whose Female Partner Died In The United States, Keona C. Lee

Walden Dissertations and Doctoral Studies

Grief is an emotional reaction to the loss of a loved one through death. Although grief is a universal human experience, its perspective is unique, and research has often ignored the varied experiences of racial/ethnic and cultural groups, particularly men of color in the United States. The purpose of this quantitative study was to measure the level of grief experienced by men whose female partner died and to determine whether ethnicity, having a prior mental health diagnosis, social support, and traumatic or anticipated loss significantly impacted their level of grief. The study was guided by the social-ecological model to explain …


Novice Middle Grades Science Teacher Perspectives On Culturally Responsive Teaching Practices, Erica Danielle Benjamin Williams Jan 2026

Novice Middle Grades Science Teacher Perspectives On Culturally Responsive Teaching Practices, Erica Danielle Benjamin Williams

Walden Dissertations and Doctoral Studies

Culturally responsive teaching (CRT) bridges students’ cultural experiences with academic learning; however, novice science teachers often lack the preparation to apply it. This study addressed the problem that teachers without sufficient preparation to support culturally diverse learners are teaching middle grades science. Grounded in Freire’s critical consciousness and informed by Gay’s CRT principles, the purpose of this study was to explore the experiences and perspectives of middle grades science teachers in their first 5 years of teaching regarding their use of CRT to plan and implement science lessons. Data from 12 semistructured interviews with novice middle grades science teachers were …


Racial And Ethnic Minority Supervisees’ Experiences In Clinical Supervision, Destiny Chanel Hill Jan 2026

Racial And Ethnic Minority Supervisees’ Experiences In Clinical Supervision, Destiny Chanel Hill

Walden Dissertations and Doctoral Studies

Clinical supervision practices, although essential to counselor development, often reflect limited cultural competence among supervisors contributes to unclear expectations, conflicting roles, and isolation, leading to stress, negative internalization, and compromised professional development. The purpose of this hermeneutic phenomenological study was to explore the lived experiences of racial and ethnic minority supervisees in clinical supervision within the mental health counseling profession. The research question was: What are the lived experiences of racial and ethnic minority supervisees who have been involved in clinical supervision? The framework guiding the study was hermeneutic phenomenology. Data from interviews with eight participants were analyzed using the …


Strategies To Manage Business Process Outsourcing Initiatives, Zienisha Bailey-Grant Jan 2026

Strategies To Manage Business Process Outsourcing Initiatives, Zienisha Bailey-Grant

Walden Dissertations and Doctoral Studies

Organizations increasingly rely on business process outsourcing (BPO) to reduce costs, access specialized expertise, and improve efficiency; however, failure rates in BPO initiatives remain high, leading to financial loss, operational disruptions, and reduced competitiveness. Business leaders who lack effective strategies to manage outsourcing projects risk eroding customer satisfaction and organizational performance. Grounded in transaction cost economics and the resource-based view, the purpose of this qualitative single-case study was to explore strategies some business leaders used to successfully manage BPO initiatives. The participants included 10 senior managers from organizations in the southeastern United States who had demonstrated success in overseeing outsourcing …