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Customer Relationship Management Strategies At Historically Black Colleges And Universities, Johnny Balman Mcdonald Jan 2017

Customer Relationship Management Strategies At Historically Black Colleges And Universities, Johnny Balman Mcdonald

Walden Dissertations and Doctoral Studies

Historically Black colleges and university managers lack sufficient understanding of customer-relationship management strategies to create high enrollment rates leading to increased financial stability. The focus of this qualitative single case study was to explore customer-relationship management strategies managers use to improve financial performance from historically Black colleges and universities located within the state of Georgia with a student enrollment that exceeds 2,000 students. The conceptual framework for this study was the general system theory. Data were collected using semistructured interviews and employee handbooks. The data analysis consisted of compiling the data, disassembling the data into common codes, reassembling the data …

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Employee Perceptions Of Merit Pay And Its Influence On Work Performance, Michael John Mcknight, Sr. Jan 2017

Employee Perceptions Of Merit Pay And Its Influence On Work Performance, Michael John Mcknight, Sr.

Walden Dissertations and Doctoral Studies

The work performance of employees remains a vital factor both in an organization's viability as well as in the prosperity of its employees. Merit pay can influence employee performance and is one of the most frequently used monetary reward incentives for motivating employees to achieve a higher level of performance. The problem is the limited knowledge on how state employees in a southern state perceive merit pay and how those perceptions may influence employee work performance. Using a conceptual framework built from elements of various motivational theories including Maslow's hierarchy of needs and Herzberg's 2 factor theory, the purpose of …

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Hassles Of African Americans With Type 2 Diabetes, Sharon H. Murff Jan 2017

Hassles Of African Americans With Type 2 Diabetes, Sharon H. Murff

Walden Dissertations and Doctoral Studies

There has been a steady increase in the incidence of diabetes in the United States. The purpose of this study was to determine whether there was a difference in the daily hassles of African American adults with a self-reported diagnosis of type 2 diabetes compared to those of African American adults without a self-reported diagnosis of type 2 diabetes. The theoretical underpinning for this quantitative, descriptive study was the cognitive appraisal theory (CAT), but the concept of stress and the effects stress has on the body was the broad framework that connected all the variables. The CAT was used to …

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The Role Of Project Leadership In Global Multicultural Project Success, Jamal Nassif Jan 2017

The Role Of Project Leadership In Global Multicultural Project Success, Jamal Nassif

Walden Dissertations and Doctoral Studies

Global projects have a high failure rate, with many project failures attributed to lack of effective leadership. A knowledge gap about leadership requirements and complexities in a global project management environment has increased the risks in global projects. The problem is evident in the increasing project failure rate and the struggling national strategies in the oil and gas industry in the Arabian Gulf Cooperation Council (GCC). The purpose of this study was to explore the role of leadership in project success and adaptation complexities in GCC. The conceptual framework consisted of complex adaptive systems and contingency theories. A qualitative approach …

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Building Consensus Among General Counsel To Address Managerial Legal Strategy Perspectives, Evan Andrew Peterson Jan 2017

Building Consensus Among General Counsel To Address Managerial Legal Strategy Perspectives, Evan Andrew Peterson

Walden Dissertations and Doctoral Studies

The research problem for this study focused on organizations' inability to derive strategic value from the law due to the lack of integration between legal strategy and business strategy. The purpose of this study was to build consensus among in-house general counsel working across business industries in the United States with regard to techniques that will alter unreceptive managerial viewpoints toward the strategic value of law within the corporate setting. The research question centered on assessing the level of consensus among general counsel relative to those techniques. This 3-round qualitative Delphi study began with open-ended questions in Round 1 and …

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Pre-Employment Polygraphs And Ohio Law Enforcement Officers' Perceptions Of Police Misconduct, Peter Thomas Piraino Jan 2017

Pre-Employment Polygraphs And Ohio Law Enforcement Officers' Perceptions Of Police Misconduct, Peter Thomas Piraino

Walden Dissertations and Doctoral Studies

Despite convincing evidence of the polygraph instrument's lack of scientific validity and reliability in assessing deceptiveness in individuals, public-sector organizations in the United States continue to use the polygraph examination as a pre-employment screening tool. In addition to its lack of acceptance in the scientific community, little is known about the effectiveness of polygraph examinations, given as part of pre-employment screening, in predicting future misconduct in law enforcement officers. Two theoretical frameworks, Baumgartner and Jones' punctuated equilibrium model of policy change and Alvesson and Spicer's theory of functional stupidity, provided the theoretical foundation for this study. The purpose of this …

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Leadership Strategies For Employee Retention In Small Lodging Establishments, Adi Raz Jan 2017

Leadership Strategies For Employee Retention In Small Lodging Establishments, Adi Raz

Walden Dissertations and Doctoral Studies

In 2015, turnover in the lodging accommodations and food services industry was 72.1%, accounting for 6.5 million incidents of voluntary quits. The purpose of this correlational study was to examine the relationship between antecedent independent variables and employee turnover in bed and breakfasts (B&Bs) and inns. The independent variables were ethical leadership, organizational support, coworker support, work-family conflict, employee empowerment, employee voice, and work schedule. Organizational support theory provided the theoretical framework for the study. Survey data were collected from 105 B&B and inn managers in California, Arizona, Oregon, and Washington. Data analysis included descriptive statistics, a correlation matrix, chi-square …

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Experiences Of Parents Of Self-Harming Adolescent Children, Sheila Nicole Russell Jan 2017

Experiences Of Parents Of Self-Harming Adolescent Children, Sheila Nicole Russell

Walden Dissertations and Doctoral Studies

Adolescent self-harm is a growing epidemic in the United States with thousands of adolescent children being treated in hospitals every year. Despite awareness that self-harm impacts the family unit, little attention has been given to the full impact that self-harm has on parents. Due to this lack of knowledge, counselor educators and supervisors are not equipped to train counselors to work with parents of self-harming adolescent children leaving counselors feeling unprepared to work with parents. The purpose of this phenomenological study was to explore the lived experiences of parents who have self-harming adolescent children. Family systems theory was used to …

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Working Alliance Between Interpretive And Noninterpretive Therapy Services For Deaf Individuals, Sherri Lee Spain Jan 2017

Working Alliance Between Interpretive And Noninterpretive Therapy Services For Deaf Individuals, Sherri Lee Spain

Walden Dissertations and Doctoral Studies

Deaf individuals typically have access to 2 types of therapeutic services: interpretive (with an interpreter) and noninterpretive (with a sign-fluent therapist). Previous research indicates that the presence of an interpreter may hinder development of working alliance and attachment. There is a lack of empirical evidence assessing the effect of working alliance and attachment based on whether or not therapy incorporates an interpreter. The working alliance theory and the attachment theory were the theoretical foundations for this study. This study examined the difference between the strength of working alliance and attachment to the therapist given the presence or absence of an …

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African American Male College Students' Experience Of College Preparation, Linda Denice Valentine-Cobb Jan 2017

African American Male College Students' Experience Of College Preparation, Linda Denice Valentine-Cobb

Walden Dissertations and Doctoral Studies

African American male students have a high risk of not completing high school and not going to college. Students receive some college preparation as early as middle school, yet it is not enough to increase the number of African American male high school or college graduates. The purpose of this phenomenological study was to describe what 18-24-year-old African American male college students recalled from middle school and high school about college preparation, college planning, and college attendance. Critical race theory was used to reveal how outside factors such as oppression, racism, or socioeconomic status prevent African American male students from …

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Education And The Development Of On-Farm Identity: Dairy Farm Women's Experiences, Amy Leigh Spangenberg Jan 2017

Education And The Development Of On-Farm Identity: Dairy Farm Women's Experiences, Amy Leigh Spangenberg

Walden Dissertations and Doctoral Studies

Women throughout the world have found emancipation through education. Yet, there has been no research on the role that education plays in dairy farm women's primary, on-farm identity development and how farm women's identities develop. The purpose of this phenomenological study was to examine dairy farm women's perceptions of previous learning (education) and its influence on their primary, on-farm identity development. The feminist standpoint theory provided the framework for this study. A homogeneous, purposeful sample of 10 active dairy farm women were interviewed using individual, face to face, semistructured questions to answer the question: What are dairy farm women's perceptions …

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Job Satisfaction And Job Embeddedness As Predictors Of Manufacturing Employee Turnover Intentions, Angie R. Skelton Jan 2017

Job Satisfaction And Job Embeddedness As Predictors Of Manufacturing Employee Turnover Intentions, Angie R. Skelton

Walden Dissertations and Doctoral Studies

Unplanned and frequent employee turnover can result in significant costs to an organization. Grounded in Herzberg's two-factor theory, the purpose of this correlational study was to examine the relationship between employees' job satisfaction and their degree of job embeddedness, and their intent to leave the organization. In this study, 63 full-time Southeastern U.S. manufacturing employees completed surveys that included the Andrews and Withey's job satisfaction questionnaire, Crossley, Bennett, Jex, and Burnfield's global measurement of job embeddedness, and Mobley, Horner, and Hollingsworth's intent to stay scale. The results of the multiple regression analysis indicated the model was able to significantly predict …

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Improving Undergraduate Student Retention At A Midwestern University, Christine Tracy Jan 2017

Improving Undergraduate Student Retention At A Midwestern University, Christine Tracy

Walden Dissertations and Doctoral Studies

Student retention in higher education has become a national problem. At a small midwestern university, the retention rate has been declining, and the freshman to sophomore retention rate was 64% in 2013. The purpose of this intrinsic case study was to investigate ways to improve student retention. Tinto's theory of integration was used to explore the students' and administrators' perceptions of the factors that contribute to poor student retention to graduation. This study analyzed 519 student exit-forms from 2012-2015, 6 semistructured interviews from a purposeful sample of 10 administrators, and an analysis of university archival data. A thematic analysis of …

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From Combat Veterans To Criminals: Posttraumatic Stress Disorder And Criminal Justice Involvement, Jolene M. Van Nevel Jan 2017

From Combat Veterans To Criminals: Posttraumatic Stress Disorder And Criminal Justice Involvement, Jolene M. Van Nevel

Walden Dissertations and Doctoral Studies

Posttraumatic stress disorder (PTSD) is currently known as the silent killer among combat veterans who have served in Operation Iraqi Freedom, Operation Enduring Freedom, and Operation New Dawn. Many combat veterans do not know or understand that they may be suffering from mental illness/disorders such as PTSD and turn to maladaptive behavior, resulting in criminal justice involvement (CJI). The goal of this study was to assess a relationship between PTSD and CJI among combat veterans. This study used cognitive behavior theory to understand the relationship between PTSD, CJI, and combat. This study used a predictive correlational design and statistical analysis …

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Barriers To Membership In A Professional Organization For Advanced Practice Nurses, Kesha Renee Walton Jan 2017

Barriers To Membership In A Professional Organization For Advanced Practice Nurses, Kesha Renee Walton

Walden Dissertations and Doctoral Studies

Professional organizations offer nurses services and resources for professional growth throughout their careers; yet, membership has declined over the past 10 years. Accordingly, this study was to understand the barriers in membership and identify positive changes that will increase membership and retain members. A quantitative descriptive design was employed within a convenience sample of 150 advanced practice registered nurses (APRNs) who were past or nonmembers of a professional organization. Exchange theory was applied and the Professional Association Membership Questionnaire (PAMQ) was administered to assess the barriers to APRNs participating in a specific professional organization. Statistical analysis included mean scores for …

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Impact Of Social Support Networks On Level Of Stress And Self-Esteem Among Canadian Immigrants, Jackie Williamson Jan 2017

Impact Of Social Support Networks On Level Of Stress And Self-Esteem Among Canadian Immigrants, Jackie Williamson

Walden Dissertations and Doctoral Studies

Immigration may be an effective survival strategy for individuals from countries involved in war or political unrest.However, the immigration process may exacerbate a number of physical and psychological health symptoms. There are limited data on the health status of new Canadian immigrants, and some social support networks are not formally connected to settlement programs.The purpose of this cross-sectional quantitative study was to assess the level of stress and self-esteem of 400 recent and older immigrants in Canada, and to investigate the impact of social support networks on the mental well-being of recent immigrants.Cultural care and general adaptation theory provided the …

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Effects Of Instructional Pedagogy On Eighth-Grade Reading Students, Barbara Ward Jan 2017

Effects Of Instructional Pedagogy On Eighth-Grade Reading Students, Barbara Ward

Walden Dissertations and Doctoral Studies

Education is the foundation for the future, and a successful education begins with strong literacy skills. The 2013 National Assessment of Educational Progress reported that only 36% of eighth-grade students in the United States were classified as reading on a proficient level, and 22% of eighth-grade students were unable to read and comprehend text at the basic level. The purpose of this quantitative, quasi-experimental, post hoc analysis was to determine whether a difference existed in the change in test scores of the reading portion of the Criterion Referenced Competency Test from the 2011-2012 academic year to the 2012-2013 academic year …

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Working Memory Difficulties And Eligibility For K-12 Special Education, Corrie L. Wilson Jan 2017

Working Memory Difficulties And Eligibility For K-12 Special Education, Corrie L. Wilson

Walden Dissertations and Doctoral Studies

Working memory (WM) has long been associated with deficiencies in reading. Approximately 35% of students in the United States who receive special education services do so under the category of specific learning disability (SLD). The study's theoretical underpinning was Baddeley's model of WM; previous research revealed a significant literature gap regarding how WM difficulties affect eligibility for special education under the category of SLD in reading. In this quasi-experimental study, a purposive sample was taken from archival data of two groups of K-12 students who had been referred for special education eligibility evaluation: The two groups were students evaluated for …

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Barriers To Preventive Healthcare For Immigrants In Michigan, Sondos Ghazi Al-Hachim Jan 2017

Barriers To Preventive Healthcare For Immigrants In Michigan, Sondos Ghazi Al-Hachim

Walden Dissertations and Doctoral Studies

The Affordable Care Act expanded insurance coverage to the general population; however, expanding insurance coverage to immigrants might not be sufficient to improve utilization of annual physical preventive exams. This study evaluated adult Michigan immigrants' individual demographics, perceptions, and behaviors, as well as the collective cultural and system characteristics that might act as barriers to the utilization of annual physical preventive exams. Ken Wilber's integral operating system model for medicine conceptual framework was used to create a comprehensive map of factors and bring more clarity and understanding to the barriers to annual physical preventive exam. The quantitative survey was the …

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Effective Communication And Teamwork Improve Patient Safety, Helene M. Anderson Jan 2017

Effective Communication And Teamwork Improve Patient Safety, Helene M. Anderson

Walden Dissertations and Doctoral Studies

Work environment influences the effectiveness of care for patients in any healthcare setting. It is even more important in settings such as the neonatal ICU (NICU) where this project took place. When the environment is not healthy, communication may suffer and result in poor patient outcomes and, family, patient, and staff dissatisfaction. The purpose of this quality improvement project was to understand how the implementation of the TeamSTEPPS program, for nurses in the NICU, could impact the safety culture as measured by the AACN Healthy Work Environment (HWE) tool. Lewin's professional practice change theory and the AHRQ change model were …

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Strategies To Improve Engagement Among Public Sector Information Technology Employees, Michelle Dawn Benham Jan 2017

Strategies To Improve Engagement Among Public Sector Information Technology Employees, Michelle Dawn Benham

Walden Dissertations and Doctoral Studies

Disengaged employees decrease organizations' efficiencies and profitability. Engaged employees provide greater productivity and performance while being less likely to incur job burnout and exhaustion. However, public sector organizational leaders still struggle to engage their information technology (IT) employees. Partnering with a large public sector organization in the Phoenix, Arizona, metropolitan area, in a case study design, this study explored the strategies that public sector business leaders use to increase productivity through engaging IT employees. The conceptual framework for this study was the job demands-resources framework. Four participants were selected through purposeful sampling from a population of 7 IT leaders who …

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Influence Of Intercultural Experiences Abroad On African American High School Students, Kadima Bukasa Jan 2017

Influence Of Intercultural Experiences Abroad On African American High School Students, Kadima Bukasa

Walden Dissertations and Doctoral Studies

African American high school students are underrepresented in study abroad programs, and their lack of intercultural skills and international understanding can impede their personal and professional development, and limit their career opportunities. The purpose of this descriptive qualitative case study was to explore the influence of intercultural experiences through study abroad and immersion programs on African American high school students' intercultural competence. The conceptual framework drew on 2 theories: Bennett's development model of intercultural sensitivity and Kolb's experiential learning. Data from interviews and focus groups with 13 African American high school students, 2 parents, and 2 teachers as well as …

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Qualitative Examination Of Strategies To Overcome Resistance To Change In Lean Manufacturing, Elizabeth Burmester Jan 2017

Qualitative Examination Of Strategies To Overcome Resistance To Change In Lean Manufacturing, Elizabeth Burmester

Walden Dissertations and Doctoral Studies

Approximately 80% of lean manufacturing program initiatives are abandoned in the first year of implementation. Only 2% of organizations that embark on the lean journey complete it with the results and the sustainability they expected. There is a gap in past research regarding, the leadership strategies organizations can use to overcome resistance to change during lean manufacturing program implementations. The problem in this study was that leaders have limited information to overcome resistance to change when implementing these programs. The purpose of this study was to explore how leaders within manufacturing organizations may overcome resistance to change through leadership strategy. …

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Black Male Probationers' Perceptions Of Juvenile Probation Officers' Role In Reducing Recidivism, Fern H. Clarke Jan 2017

Black Male Probationers' Perceptions Of Juvenile Probation Officers' Role In Reducing Recidivism, Fern H. Clarke

Walden Dissertations and Doctoral Studies

The high recidivism rate of Black male juvenile offenders is a problem in the United States that continues to be of great concern. Probation has gained popularity as being a means of addressing and reducing the high recidivism rates of juvenile offenders. However, there is a lack of research regarding Black male juvenile probationers' perceptions of their probation officers' role in reducing their recidivism. This study examined the following: a) the predictive relationships between Black male probationers' perceptions of their probation officers, their perceptions of the probation officers' job, and their recidivism within 3 years of being place on probation; …

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Instructional Practices Of Upper Elementary General Education Teachers Of English Learners, Jamie Lynn Cardwell Jan 2017

Instructional Practices Of Upper Elementary General Education Teachers Of English Learners, Jamie Lynn Cardwell

Walden Dissertations and Doctoral Studies

For the past 7 years in a public Midwestern school district, 75% of the English learners (ELs) in 3rd, 4th, and 5th grades have performed below proficiency on the state examination. To address the declining academic achievement, district administration required that K-5 teachers attend professional development (PD) that featured culturally and linguistically responsive (CLR) instructional practices for ELs. Despite district wide PD, school administration did not monitor implementation of these practices and student achievement continued to decline. This qualitative bounded case study was grounded in Vygotsky's constructivism and Krashen's second language acquisition theories. The purpose of this study was to …

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History Teachers' Perspectives Of Time Constraints, Engagement, And Relevance In The Curriculum, Christy Mimie Davis Jan 2017

History Teachers' Perspectives Of Time Constraints, Engagement, And Relevance In The Curriculum, Christy Mimie Davis

Walden Dissertations and Doctoral Studies

Over the last 20 years, many state school administrators have reduced social studies instructional time in favor of time dedicated to reading or math skills due to the pressure of standardized testing. The purpose of this qualitative case study, which was based on constructivist theories about learning and schema theory, was to analyze teachers' perspectives on teaching history lessons, in terms of engagement and relevance, while working within new time constraints. Purposeful sampling was used to select 6 teachers for interviews; all had experience teaching social studies courses at the upper elementary and middle levels in a public school district …

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Perceptions Of Ingratiation From The Perspective Of Retired Air Force Leaders, Kevin C. Dunn Jan 2017

Perceptions Of Ingratiation From The Perspective Of Retired Air Force Leaders, Kevin C. Dunn

Walden Dissertations and Doctoral Studies

Ingratiation is a deceptive, psychological tactic subordinates use to convince their supervisors to treat them better than other subordinates. Subordinate ingratiation is relatively well-known, but the concept of a manager promoting and encouraging ingratiative behaviors to subordinates is less common and seen as uncommonly deceptive. Little is known about how managers feel about ingratiation why any manager would encourage it. The purpose of this study was to explore how people in management positions percieve manager-encouraged ingratiation. Research questions addressed how people in management positions might respond to a scenario wherein a manager encouraged a subordinate employee to act out ingratiation. …

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Lived Experiences Of Secondary Victims During The Parole Process: A Phenomenological Approach, Jessica Millimen Jan 2017

Lived Experiences Of Secondary Victims During The Parole Process: A Phenomenological Approach, Jessica Millimen

Walden Dissertations and Doctoral Studies

Secondary victims of traumatic violent crimes are subject to continuing the process of fighting for the loved ones they have lost. Once the offender is incarcerated, such victims may still have to face the process of parole if the offender has been granted a possibility of parole after years served. There is a gap in the literature and a need for research in the area of lived experiences for secondary victims as they progress through the parole process. For this study, a phenomenological study was utilized with 10 secondary victim participants. Participants were interviewed questions via telephone and the data …

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Servant Leadership And Its Effect On Employee Job Satisfaction And Turnover Intent, Dennis M. Mitterer Jan 2017

Servant Leadership And Its Effect On Employee Job Satisfaction And Turnover Intent, Dennis M. Mitterer

Walden Dissertations and Doctoral Studies

Experts expect a shortage of more than 900,000 nurses by 2022, according to the United States Bureau of Labor Statistics Employment Projections. Turnover in nursing contributes significantly to the shortage and often results from poor leadership of nurse managers. The purpose of this quantitative study was to investigate how servant leadership behaviors affected the psychological state and behavioral response of staff nurses as reflected by job satisfaction and turnover intention. Specifically, the research question addressed whether servant leadership positively contributes to the psychological states and the behaviors of staff nurses leading to greater job satisfaction. The study design was correlational, …

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Leadership Development For The Formal Nurse Leader, Lori Neu Jan 2017

Leadership Development For The Formal Nurse Leader, Lori Neu

Walden Dissertations and Doctoral Studies

Nurse leaders are essential to the advancement of healthcare because of their ability to bridge the gap of knowledge between clinical practice and the business of healthcare. Developing nurse managers is imperative to the future of nursing given their influential role in healthcare. The central topic of exploration in the project was how nurse managers use the American Organization of Nurse Executives (AONE) Nurse Manger Inventory Tool to assess their management skills after exposure to the leadership development program currently available to them. In this project, the novice to expert theory was used to evaluate the existing leadership development program …

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