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Effectiveness And Ethics Of Biometrics In Homeland Security, Aaron Akintayo Akindiya Jul 2026

Effectiveness And Ethics Of Biometrics In Homeland Security, Aaron Akintayo Akindiya

Walden Dissertations and Doctoral Studies

Homeland security agencies increasingly deploy biometric technologies, including facial recognition and fingerprint scanning, to enhance identity verification and threat detection at airports and borders. However, these technologies raise ethical concerns regarding privacy, algorithmic bias, data protection, and civil liberties. Limited research captures the perspectives of frontline professionals who implement these systems. This study explored how homeland security professionals perceive the balance between effectiveness and ethics. Guided by the technological determinism theory, semistructured interviews were conducted with 13 professionals from U.S. Customs and Border Protection, Transportation Security Administration, and Immigration and Customs Enforcement. Thematic analysis revealed four themes: effectiveness in enhancing …


Enhancing Staff Knowledge Of Prenatal Depression Screening And Follow-Up Protocols, Gladys Ajohmbu Esunji Jul 2026

Enhancing Staff Knowledge Of Prenatal Depression Screening And Follow-Up Protocols, Gladys Ajohmbu Esunji

Walden Dissertations and Doctoral Studies

This staff education project addressed inconsistent staff knowledge of prenatal depression screening and follow-up protocols in an outpatient behavioral health practice serving prenatal patients. Prenatal depression is a nursing practice concern because delayed identification and inconsistent follow-up may affect maternal well-being, infant outcomes, family functioning, and timely access to behavioral health support. The practice-focused question was: According to the evidence, among clinical staff in an outpatient maternal mental health setting, what is the impact of structured staff education on adherence to prenatal depression screening on follow-up protocol knowledge? The purpose was to improve clinical staff knowledge through a structured education …


Secondary English Teacher Experiences Implementing Culturally Responsive Teaching With Black Students In Maryland, Angela James Jul 2026

Secondary English Teacher Experiences Implementing Culturally Responsive Teaching With Black Students In Maryland, Angela James

Walden Dissertations and Doctoral Studies

Despite state mandates requiring culturally responsive teaching (CRT) implementation, the problem addressed by this study was that urban high school teachers are not consistently integrating CRT practices with Black students in Reading/English language arts (RELA) courses. Guided by the CRT framework, the purpose of this basic qualitative study was to explore the experiences of urban high school teachers with incorporating CRT practices with Black high school students in RELA courses in Maryland. Data were collected through semistructured interviews with 10 RELA teachers. Through open coding, the following three themes emerged: the need for increased and targeted professional development, structured opportunities …


Strategic Organizational Growth In Nonprofit Organizations: A Swot-Based Change Management Analysis, Sharika Williams Jul 2026

Strategic Organizational Growth In Nonprofit Organizations: A Swot-Based Change Management Analysis, Sharika Williams

Walden Dissertations and Doctoral Studies

Nonprofit organizations often face operational and sustainability challenges. This study examined a nonprofit serving individuals with intellectual and developmental disabilities that was experiencing increased service demands, communication challenges, and workforce shortages. The purpose of this generic qualitative study was to develop a sustainable strategic change management approach to strengthen workforce development, financial stability, stakeholder collaboration, and strategic planning. Guided by the research question, "How can the client nonprofit organization implement a sustainable change-management approach that addresses internal communication challenges and resource constraints while maintaining mission alignment?" the study used a SWOT analysis and Kotter’s eight-step change model. Data were collected …


Creative Independent Work As A Tool For Professional Skill Development In Students, Zhanna Mussina, Gulnar Kazhikenova, Murshida Nurgaliyeva, Klara Smatova, Bakyt Kuanysheva Jul 2026

Creative Independent Work As A Tool For Professional Skill Development In Students, Zhanna Mussina, Gulnar Kazhikenova, Murshida Nurgaliyeva, Klara Smatova, Bakyt Kuanysheva

Higher Learning Research Communications

Objectives: This study aimed to analyze the implementation and impact of students’ creative independent work in English language lessons at Toraighyrov University in Pavlodar.

Methods: The research employed a combination of qualitative and quantitative methods, including logical analysis, functional analysis, and formal legal approaches, supplemented by deductive and inductive reasoning. The empirical phase involved a pedagogical experiment with two student groups (n = 37) to evaluate the effectiveness of creative independent work methods.

Results: Results demonstrated that incorporating creative independent work significantly enhanced both English language competency and broader professional skills, including critical thinking and autonomous learning capabilities. Students …


Ai Vs. Licensed Psychologists: A Comparative Analysis Of Treatment Plan Quality For Treating Psychological Distress, Michael Edward Maloney Jul 2026

Ai Vs. Licensed Psychologists: A Comparative Analysis Of Treatment Plan Quality For Treating Psychological Distress, Michael Edward Maloney

Walden Dissertations and Doctoral Studies

The study was conducted to investigate whether statistically significant differences exist in the quality of treatment plans developed by artificial intelligence (AI) platforms versus treatment plans generated by licensed psychologists, with a focus on intervention specificity and clinical appropriateness. Given the rapid proliferation of digital mental health technologies and the persistent shortage of licensed mental health professionals, empirical evaluation of AI-driven clinical tools has become a critical area of inquiry. Grounded in dual process theory (DPT), which conceptualizes decision making as the product of both intuitive and analytical cognitive systems, the study employed a quantitative, between-groups design. Sixty-six licensed psychologists …


Metropolitan Public School Counselors’ Perceptions On Implementing The Ohio K–3 Social And Emotional Learning Standards, Sharon Johnson Jul 2026

Metropolitan Public School Counselors’ Perceptions On Implementing The Ohio K–3 Social And Emotional Learning Standards, Sharon Johnson

Walden Dissertations and Doctoral Studies

In 2019, the Ohio Department of Education adopted K–12 Social and Emotional Learning (SEL) standards to support students’ emotional, behavioral, and academic development; however, the problem is that implementation remains optional across districts, resulting in variability in school counselors’ access and consistency. Although SEL implementation has been examined in educational settings, there is a gap due to a lack of available research that have explored metropolitan K-3 public school counselors’ lived experiences implementing the Ohio K-3 SEL standards. The purpose of this transcendental phenomenological study was to explore metropolitan K-3 public school counselors lived experiences implementing the Ohio K-3 SEL …


Proposal For A Comprehensive Workplace Violence Program In An Acute Care Facility, Christin V. Timmons Jul 2026

Proposal For A Comprehensive Workplace Violence Program In An Acute Care Facility, Christin V. Timmons

Walden Dissertations and Doctoral Studies

Workplace violence (WPV) in healthcare is a growing threat to caregiver safety, workforce stability, and patient outcomes. At a newly opened acute care facility, the absence of a comprehensive WPV prevention program posed a gap in practice, creating safety risks and regulatory vulnerability. A literature search was conducted using CINAHL, PubMed/ MEDLINE, ProQuest Nursing & Allied Health collection, and Google Scholar. A total of 50 articles were identified with 11 articles meeting all inclusion criteria. Collectively, findings supported comprehensive, multicomponent WPV prevention programs to integrate leadership engagement, structured governance, staff education, environmental controls, and continuous data monitoring to improve safety …


Association Between Resource Availability And Wellbeing Of Autism Patients In Ghana, Kwabena Aduse-Poku Jul 2026

Association Between Resource Availability And Wellbeing Of Autism Patients In Ghana, Kwabena Aduse-Poku

Walden Dissertations and Doctoral Studies

Autism spectrum disorder (ASD) is a neurodevelopmental disorder that presents significant challenges for children and families in Ghana, where resources remain limited. Grounded in the social ecological model, this quantitative cross-sectional study examined the associations between autism management programs and wellbeing, defined briefly as independent functioning in daily life and learning of autism patients enrolled in selected institutions in Accra and Kumasi, Ghana. Data were collected from N=122 autism patients using structured questionnaires that were completed by caregivers and program staff. Binary logistic regression analyses were conducted to assess relationships between program type, regional location, and years of enrollment and …


High School Educational Leaders’ Perceptions On College And Career Readiness Programs, Sabrina Cosey-Davis Jul 2026

High School Educational Leaders’ Perceptions On College And Career Readiness Programs, Sabrina Cosey-Davis

Walden Dissertations and Doctoral Studies

The problem that was addressed through this study is that despite the widespread availability of college and career readiness (CCR) programs in high schools, these programs are inconsistently designed, implemented, and aligned at the school level. Grounded in Conley’s CCR framework, the purpose of this study was to explore high school educational leaders’ perceptions on the design, implementation, and alignment of CCR programs within their schools. For this basic qualitative design, data were collected through semistructured interviews with 15 educational leaders including administrators, counselors, and department heads. Data were analyzed using Braun and Clarke’s six-phase thematic analysis with the following …


A Program Proposal For A Leadership-Driven, Evidence-Based, Intentional Rounding Playbook, Jacqueline Butler Brown Jul 2026

A Program Proposal For A Leadership-Driven, Evidence-Based, Intentional Rounding Playbook, Jacqueline Butler Brown

Walden Dissertations and Doctoral Studies

Patient experience is a key indicator of healthcare quality. In an acute care hospital in Northeast Georgia, intentional rounding is an established practice. Inconsistent communication, variable leadership engagement, and limited accountability are practice gaps that have reduced its effectiveness in improving patient experience outcomes. A comprehensive literature review using PubMed, CINAHL, MEDLINE, and the Cochrane Library yielded 15 peer-reviewed studies that consistently support intentional rounding as an evidence-based strategy for improving patient satisfaction. As the team leader for this Executive Leadership System Improvement Project, I proposed the development of an Evidence-Based, Leader-Driven Intentional Rounding Program Playbook to standardize enhanced rounding …


Association Between Opioids And Leukemia/Lymphoma In Adults Living In The United States, Brenda Sue Newberry-Colasanti Jul 2026

Association Between Opioids And Leukemia/Lymphoma In Adults Living In The United States, Brenda Sue Newberry-Colasanti

Walden Dissertations and Doctoral Studies

Opioid prescribing rates and opioid misuse remain high throughout the United States. Exposure to opioids has been positively associated with various cancers; however, research evaluating associations between opioid exposure and hematologic cancers like leukemia and lymphoma is limited. Using the Socio- Ecological Model as a foundation, this quantitative cross-sectional study aimed to analyze the association between medicinal opioid use, opioid misuse, and leukemia/lymphoma while exploring how selected social determinants of health (SDOH) may modify that relationship. Secondary data were pooled from the 2015–20-year United States National Survey on Drug Use and Health (NSDUH). One thousand three hundred and twenty binary …


Health Literacy And Diabetes Self-Care Behavior, Eucharia Amaefule Jul 2026

Health Literacy And Diabetes Self-Care Behavior, Eucharia Amaefule

Walden Dissertations and Doctoral Studies

Limited health literacy is a significant barrier to effective diabetes self-management among adults with type 2 diabetes mellitus (T2DM), yet nationally representative evidence using comprehensive health literacy measures remains limited. Guided by the health belief model, the purpose of this quantitative, secondary data analysis using cross-sectional data was to examine the relationship between health literacy and diabetes self-care behaviors among U.S. adults with T2DM and determine whether education level moderated this relationship. Data from the 2016 Behavioral Risk Factor Surveillance System were analyzed for U.S. adults (N = 9, 535) with self-reported T2DM. Diabetes self-care behaviors included blood glucose monitoring, …


Effective Work-Life Balance Strategies That Small Business Owners Use To Increase Personal And Organizational Resilience, Anquinett Pope Jul 2026

Effective Work-Life Balance Strategies That Small Business Owners Use To Increase Personal And Organizational Resilience, Anquinett Pope

Walden Dissertations and Doctoral Studies

Small business owners frequently sustain their businesses at the cost of their personal health, which poses long-term threats to both organizational sustainability and resilience. The sustainability of a small business is often inseparable from the health, well-being, and decision-making capacity of its owner. The purpose of this qualitative single case study was to identify and explore effective strategies employed by some small business owners to balance personal and professional obligations to enhance business sustainability. The study was focused on one small business owner from a consulting firm based in the United Kingdom. The project was grounded in the Baldrige excellence …


Lived Experiences Of Emotional Competence Development Among Online Doctoral Clinical Psychology Students During Clinical Training, Michelle Davis Jul 2026

Lived Experiences Of Emotional Competence Development Among Online Doctoral Clinical Psychology Students During Clinical Training, Michelle Davis

Walden Dissertations and Doctoral Studies

Emotional competence is essential for effective clinical practice, professional development, and client care. However, limited research has examined how emotional competence develops among students in fully online doctoral clinical psychology programs. This qualitative descriptive phenomenological study explored how students enrolled in online doctoral clinical psychology programs experience the development of emotional competence during clinical field training. Guided by Goleman’s emotional competence framework, the lived experiences of doctoral students as they developed emotional awareness, emotional regulation, empathy, and relationship management skills was examined. Data were collected through semistructured interviews with 10 purposively selected participants enrolled in online doctoral clinical psychology programs …


Leadership Role In The Formation Of Leadership Qualities, Culture Of Business Communication, And Emotional Intelligence Of Future Higher Education Professionals, Larysa Hren, Arseniy Khaziyev, Kostiantyn Kachailo, Ivan Kirsanov, Mykola Chebotarev Jul 2026

Leadership Role In The Formation Of Leadership Qualities, Culture Of Business Communication, And Emotional Intelligence Of Future Higher Education Professionals, Larysa Hren, Arseniy Khaziyev, Kostiantyn Kachailo, Ivan Kirsanov, Mykola Chebotarev

Higher Learning Research Communications

Introduction/Aims: The study was conducted among 2nd- and 3rd-year undergraduate students and 1st-year master’s students majoring in three specialties: psychology, social security, and medicine. The research examined the influence of leadership qualities on professional training, emotion management, and business communication skills of students in higher education institutions. It explored how these competencies collectively enhance adaptability and preparedness for professional activities in fields such as psychology, social work, and medicine, addressing gaps in educational methodologies.

Methods: We employed a comprehensive, four-stage methodology with content analysis as the primary data collection method. The study involved 63 participants from the National …


Street-Level Mentors And Counselors’ Educational Support To Adolescents In Urban Kenya, Benta A. Abuya Dr., Nelson Muhia Jul 2026

Street-Level Mentors And Counselors’ Educational Support To Adolescents In Urban Kenya, Benta A. Abuya Dr., Nelson Muhia

Journal of Educational Research and Practice

This article seeks to establish the experiences of mentors and counselors as “street-level bureaucrats” who worked with students and parents to deliver an after-school support program in urban Kenya. Data were collected from interviews with six mentors and four counselors at the endline evaluation of the Advancing Learning Outcomes for Transformational Change (ALOT Change III). The interviews were conducted in November and December 2021 with parents/guardians, mentors, counselors, and community leaders. We employed the analytical approach by Miles and Huberman to answer the research questions. Our findings showed that mentors and counselors were pillars of the intervention, respectively, with after-school …


African American Women Counselors’ Lived Experiences Of Burnout Due To Microaggressions, Anquitra Walton Jul 2026

African American Women Counselors’ Lived Experiences Of Burnout Due To Microaggressions, Anquitra Walton

Walden Dissertations and Doctoral Studies

Within the counseling profession, African American women navigate unique challenges in the workplace, often experiencing microaggressions that contribute to stress, self-doubt, and emotional exhaustion. While systemic racial issues drive workplace microaggressions, counselor educators and supervisors remain ill-equipped to support African American women through the resulting burnout. The purpose of this qualitative study was to explore the lived experiences of African American women counselors to understand how microaggressions can lead to burnout and affect their psychological well-being. Guided by a transcendental-phenomenological qualitative framework, semi-structured interviews were conducted to capture participants’ experiences, exploring the lived experiences of African American women counselors who …


North Dakota’S New Health Initiative The Multi-Partner Health Collaborative, Krissie L. Mayer Jul 2026

North Dakota’S New Health Initiative The Multi-Partner Health Collaborative, Krissie L. Mayer

Walden Dissertations and Doctoral Studies

North Dakota’s declining health outcomes and continued disparities demonstrate a need for a coordinated, multisector approach to statewide health improvement. This qualitative case study examined stakeholder perceptions of the initial effectiveness and potential sustainability of the Multi‑Partner Health Collaborative (MPHC) in advancing the State Health Improvement Plan (SHIP). Using systems theory (ST), the study explored how executive leadership, the steering committee, and goal groups function as interdependent subsystems whose alignment, communication, and feedback loops influence overall performance. Semi-structured interviews, analyzed thematically, reflected the patterns related to collaboration, SHIP implementation, barriers to effectiveness, and factors shaping long-term sustainability. Stakeholders generally viewed …


The Lived Experiences Of The Flint Water Crisis And Its Psychological Effects, Joe W. Glenn Jul 2026

The Lived Experiences Of The Flint Water Crisis And Its Psychological Effects, Joe W. Glenn

Walden Dissertations and Doctoral Studies

The Flint, Michigan, water crisis of 2014, with lead contamination of drinking water, adversely affected predominantly Black, socioeconomically disadvantaged residents. However, no research has investigated residents’ experiences, especially their trust in local and state government leaders. The purpose of this study was to explore the lived experiences of the Flint water crisis and its psychological effects. Rawls’s theory of justice provided the framework for the study. Three research questions guided this qualitative descriptive phenomenological study. Information from eight Flint residents was collected through semi-structured interviews. Data analysis followed Giorgi’s descriptive phenomenological steps. Five strong themes emerged: understanding individual perceptions, views …


General And Special Education Teachers’ Experiences With The Implementation Of Inclusive Education, Katie Chardoussin Jul 2026

General And Special Education Teachers’ Experiences With The Implementation Of Inclusive Education, Katie Chardoussin

Walden Dissertations and Doctoral Studies

Some elementary special education and general education teachers in New Jersey struggle to implement inclusion programs. The purpose of this study was to explore special and general education teachers’ experiences with the challenges they encountered teaching in inclusion classrooms. The conceptual framework for this study was Anderson’s ecology of inclusive education, which highlighted the importance of students having meaningful relationships with their peers. For this basic qualitative design, semistructured interviews were conducted with 19 participants, of whom eight were special education teachers, and 11 were general education teachers. Through inductive coding, the following three themes emerged: Special education and general …


How Female Leaders Perceive The Influence Of Gender On Career Advancement In The Indonesian Construction Industry, Jadeviput Suwanarat Jul 2026

How Female Leaders Perceive The Influence Of Gender On Career Advancement In The Indonesian Construction Industry, Jadeviput Suwanarat

Walden Dissertations and Doctoral Studies

Women who work in leadership positions in the construction industry in Indonesia face gender related challenges. Grounded in Acker’s theory of gendered organizations, this qualitative hermeneutic phenomenological study examined how women leaders experience and interpret gender-related workplace challenges. I collected data through semistructured interviews with nine women leaders in the Greater Jakarta Metropolitan Area and analyzed the data using the modified van Kaam method. Manual coding produced seven emergent themes. Key findings showed that gender inequality is embedded in organizational culture, policies, and everyday practices rather than occurring as isolated incidents. Women leaders reported heightened scrutiny, the need to continually …


Higher Education Faculty’S Perceptions On Generative Artificial Intelligence Use In Teaching And Learning Practices, Inez Mitchell Jul 2026

Higher Education Faculty’S Perceptions On Generative Artificial Intelligence Use In Teaching And Learning Practices, Inez Mitchell

Walden Dissertations and Doctoral Studies

The problem that was addressed through this study is that higher education (HE) faculty are challenged to integrate generative artificial intelligence (GenAI) in their teaching and learning practices. Grounded in Mishra and Koehler’s technological, pedagogical and content knowledge framework and Knowles’ theory of andragogy, the purpose of this study was to explore HE faculty’s perceptions on their content, andragogical, and technological knowledge and their instructional strategies used in integrating GenAI. For this basic qualitative design, semistructured interviews were conducted with nine HE faculty who self-identified as having at least 3 years of teaching and GenAI usage experience from across the …


Principals' Perceived Leadership Training For Inclusive K-12 Education, Lettie E. Webster Jul 2026

Principals' Perceived Leadership Training For Inclusive K-12 Education, Lettie E. Webster

Walden Dissertations and Doctoral Studies

Adequate training and professional development enhance school principals’ effectiveness in leading inclusive K-12 schools. The problem addressed in this study was the gap in the literature on K-12 principals’ perceptions of the essential elements of preparation and ongoing professional development needed for effective leadership in inclusive educational settings. The purpose of this qualitative study was to explore K-12 school principals’ perceptions of essential components of preparation for effective leadership and the role of ongoing professional development in enhancing their effectiveness as leaders in inclusive educational settings. Beard’s engaged school leadership theory served as the conceptual framework. For this basic qualitative …


Residual Effects Of Childhood Sexual Victimization On Black Caribbean Immigrants’ Adult Functionality, Sophia Elaine Profit Jul 2026

Residual Effects Of Childhood Sexual Victimization On Black Caribbean Immigrants’ Adult Functionality, Sophia Elaine Profit

Walden Dissertations and Doctoral Studies

Childhood sexual victimization is associated with long-term psychological, emotional, and functional challenges that may persist into adulthood. Despite a growing body of literature on childhood trauma, limited research has explored its residual effects on adult functionality among Black Caribbean immigrants. The purpose of this qualitative phenomenological study was to explore the residual effects of childhood sexual victimization on adult functionality among Black Caribbean immigrants. Purposive and snowball sampling were used to recruit 9 participants through social media platforms. Rational choice theory served as the conceptual framework to examine how trauma-related and sociocultural factors shaped participants' decision-making processes. Data were collected …


Food And Drug Administration Audit Outcomes And Their Association With Class I And Class Ii Food Recalls, Mark Baker Jul 2026

Food And Drug Administration Audit Outcomes And Their Association With Class I And Class Ii Food Recalls, Mark Baker

Walden Dissertations and Doctoral Studies

Foodborne illness and food recalls remain major public health concerns in the United States. Guided by the Theory of Planned Behavior, the purpose of this quantitative secondary analysis was to examine whether Food and Drug Administration (FDA) inspection classifications, warning letters, and prior 24-month inspection frequency were associated with facility involvement in a subsequent Class I or Class II food recall. Question-specific analytic files were created from publicly available FDA administrative records. Eligible records included FDA-regulated food facilities with qualifying inspection or warning letter events and sufficient data to assess recall involvement within a 12-month follow-up period. The final analytic …


Administrative Discharge Strategies To Decrease Readmission Rates Of Black Patients In Acute Care Hospitals, Patricia Cummings Jul 2026

Administrative Discharge Strategies To Decrease Readmission Rates Of Black Patients In Acute Care Hospitals, Patricia Cummings

Walden Dissertations and Doctoral Studies

High 30-day hospital readmission rates among Black patients remain a healthcare administration problem associated with high costs and poor care quality. The purpose of this integrative review was to identify evidence-based discharge planning strategies to reduce hospital readmissions among Black patients. The review question was used to examine strategies healthcare administrators can implement to enhance discharge planning for Black patients. Donabedian’s structure-process-outcome model guided the review. A literature search yielded 87 relevant articles; 27 articles published from 2021 through 2026 were appraised using the Johns Hopkins evidence-based practice model, and 25 were used in this review. Thematic analysis resulted in …


Perceived Level Of Preparedness For A Terrorist Event Between State, Local And Tribal Law Enforcement Officers, Herbert Henderson Jul 2026

Perceived Level Of Preparedness For A Terrorist Event Between State, Local And Tribal Law Enforcement Officers, Herbert Henderson

Walden Dissertations and Doctoral Studies

In this quantitative cross-sectional study, differences in perceived preparedness among state, local, and tribal law upon Kingdon’s multiple streams approach and Baumgartner and Jones’ punctuated equilibrium theory to explain administrative changes in law enforcement following the September 11, 2001, attacks. Data were collected from 53 full-time police officers across state, local and tribal agencies using a web-based survey instrument measuring enforcement officers in a northern border region were examined. Officers’ perceived preparedness to identify, prevent, and respond to future terrorist threats were evaluated. Whether perceived preparedness differed by agency type and whether officers with military experience or advanced homeland security …


Gender Disparities In The United States Federal Government Stem Leadership, Naomi Hirose-Gormally Jul 2026

Gender Disparities In The United States Federal Government Stem Leadership, Naomi Hirose-Gormally

Walden Dissertations and Doctoral Studies

Persistent gender disparities continue to limit women’s representation in senior science technology, engineering, and mathematics (STEM) leadership roles within the United States federal government, particularly at the GS‑13, GS‑14, GS‑15, and subject matter expert/senior executive service (SME/SES) levels. The purpose of this qualitative descriptive phenomenological study was to explore how women in senior STEM leadership experience and interpret gender disparities as they pursue and attain leadership positions. Data were collected through individual semi‑structured interviews with women serving in senior STEM leadership and analyzed inductively using phenomenological coding procedures to identify categories and themes that were grounded in participants’ lived experiences. …


Leadership Characteristics Driving Positive Patient Experience Outcomes In Behavioral Healthcare Organizations, Sophia Iovenitti Jul 2026

Leadership Characteristics Driving Positive Patient Experience Outcomes In Behavioral Healthcare Organizations, Sophia Iovenitti

Walden Dissertations and Doctoral Studies

Patient experience is a key indicator of healthcare quality and performance; however, limited evidence exists regarding the specific leadership characteristics that influence patient experience outcomes in behavioral healthcare. The purpose of this qualitative case study was to explore the leadership characteristics associated with positive patient experience outcomes, examine how leadership behaviors influence patient perceptions, and identify leadership development strategies to enhance patient experience. The study was guided by the Baldrige excellence framework and the Beryl Institute’s definition of patient experience. Data were collected through semi structured interviews with executive and operational leaders and triangulated with organizational artifacts, including aggregated patient …