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Business-To-Business Marketing Perceptions: Customer Knowledge Management And Customer Engagement, Lorraine Marzilli Lomas Jan 2016

Business-To-Business Marketing Perceptions: Customer Knowledge Management And Customer Engagement, Lorraine Marzilli Lomas

Walden Dissertations and Doctoral Studies

Abstract: Business-to-business (B2B) marketing involves several components including the marketing management decision-making process and the buying behaviors of the B2B clientele and the end users. Disregarding customer knowledge management (CKM) and inaccurate analysis of data cost companies billions of dollars per year. The objective of this exploratory single-case study was to develop an in-depth analysis of the problem that some marketing managers have limited knowledge of how to use CKM strategies to improve B2B customer engagement. The dynamic capabilities and technological opportunism theories comprised the study's conceptual framework. Data collection consisted of participant observations, member checking, and semistructured interviews with …

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A Qualitative Exploration Of The Use Of Contraband Cell Phones In Secured Facilities, Margaret E. Henderson Jan 2016

A Qualitative Exploration Of The Use Of Contraband Cell Phones In Secured Facilities, Margaret E. Henderson

Walden Dissertations and Doctoral Studies

Offenders accepting contraband cell phones in secured facilities violate state corrections law, and the possession of these cell phones is a form of risk taking behavior. When offenders continue this risky behavior, it affects their decision making in other domains where they are challenging authorities; and may impact the length of their incarceration. This qualitative phenomenological study examined the lived experience of ex-offenders who had contraband cell phones in secured correctional facilities in order to better understand their reasons for taking risks with contraband cell phones. The theoretical foundation for this study was Trimpop's risk-homeostasis and risk-motivation theories that suggest …

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Improving Communication Between Cancer Patients And Providers During A 15-Minute Office Visit: A Systematic Review Of The Literature, Dr. Tammy Elizabeth Manganelli Jan 2016

Improving Communication Between Cancer Patients And Providers During A 15-Minute Office Visit: A Systematic Review Of The Literature, Dr. Tammy Elizabeth Manganelli

Walden Dissertations and Doctoral Studies

Patients undergoing chemotherapy treatments for cancer often experience adverse side effects, including cognitive deficits. These deficits impact the patient's ability to communicate effectively with their oncology provider. Ineffective communication can adversely affect patient outcomes and decrease patient-provider satisfaction. The resulting poor communication can contribute to poor patient outcomes. This systematic literature review focused on assistive communication tools that could be used in an outpatient oncology setting to improve patient-provider communication. The literature review findings led to the development of a resource for providers that includes 15 communication tools that can be used to assess and improve communication in cancer care. …

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Retention Of Direct Care Professionals Supporting Intellectually Disabled Individuals, Melanie Opalka-Bentler Jan 2016

Retention Of Direct Care Professionals Supporting Intellectually Disabled Individuals, Melanie Opalka-Bentler

Walden Dissertations and Doctoral Studies

In the health and human service industry, employee turnover affects business practices and causes disruption of the lives of vulnerable individuals with intellectual disabilities receiving support. Using a human capital conceptual framework perspective, the purpose of this multiple case study was to explore strategies used to increase employee retention. The criteria for participation included organizational leaders from 3 Pennsylvania human service agencies that supported individuals with intellectual disabilities, tracked employee turnover for at least 2 years, and developed strategies to increase employee retention. Organizational leaders volunteered to participate and the first 3 organizations meeting the criteria were selected. Data collection …

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Nursing Distance Learning Course Comparison Of Assignments And Examination Scores, Jennifer Mundine Jan 2016

Nursing Distance Learning Course Comparison Of Assignments And Examination Scores, Jennifer Mundine

Walden Dissertations and Doctoral Studies

Nursing programs have embraced distance learning in their curricula, but discussion is ongoing about course assignments and grading criteria to increase examination scores in nursing distance learning courses. Because course examinations are a predictor of success on the postgraduate licensing examination (NCLEX-RN), the purpose of this study was to determine whether differences existed in student examination scores between nursing distance learning courses with and without points aligned to assignments. The theoretical framework was Knowles's theory of andragogy, which highlights adults' motivation and self-direction to succeed. The quantitative causal comparative study included a convenience sample of 164 students to compare archival …

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Professional Development Of Head Start Teachers In Emotional And Instructional Support, Marilyn Mcleod Harris Jan 2016

Professional Development Of Head Start Teachers In Emotional And Instructional Support, Marilyn Mcleod Harris

Walden Dissertations and Doctoral Studies

In the southwest region of Tennessee, a local Head Start program classroom assessment scoring system's (CLASS) scores fell in the lowest 10% among national Head Start programs in emotional and instructional support. Since 2012, the Office of Head Start has released reports showing that the average Head Start program has low performance CLASS emotional and instructional support scores. The purpose of this exploratory case study was to investigate the professional development of local Head Start teachers with low CLASS scores in emotional and instructional support. Knowles's adult learning theory of andragogy was the overall conceptual framework and the concentrated theory …

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Phenomenological Study Of The Educational Component Of The Formal Disarmament, Demobilization, And Reintegration Program Of Ex-Militants In Liberia, John Tamba Wollie Jan 2016

Phenomenological Study Of The Educational Component Of The Formal Disarmament, Demobilization, And Reintegration Program Of Ex-Militants In Liberia, John Tamba Wollie

Walden Dissertations and Doctoral Studies

A significant number of Liberian ex-militants are unemployed and underemployed despite the job skills, formal education, and entrepreneurial training they received as participants in the Formal Disarmament, Demobilization, and Reintegration (DDR) program that was established to reintegrate combatants into civilian society at the end of the two civil wars in Liberia in 2003. The purpose of this study was to examine the strengths and weaknesses of the vocational training offered by the DDR program. Informed by the theories of Human Capital, Peace Building, and Bronfrenbrenner, the research questions for this study assessed the benefits of the educational component of DDR. …

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Triangulating A Sustainable Safety Culture In The Readymade Garment Industry Of Bangladesh, Maurice Len Brooks Jan 2016

Triangulating A Sustainable Safety Culture In The Readymade Garment Industry Of Bangladesh, Maurice Len Brooks

Walden Dissertations and Doctoral Studies

Many obstacles still exist toward improving safety standards, practices, and culture in the ready-made garment (RMG) industry in Bangladesh. Workers' beliefs and habits, employers' level of involvement, and gaps in the regulatory framework necessitate an examination of safety practices to build a foundation for safety culture in the workplace. The focus of this study was to contribute to regulatory reform aimed at creating a safe work environment by exploring the perceptions of workers, employers, and government regulators through the lens of the theory on reciprocal determinism. A total of 41 participants, categorized into three groups of workers, employers, and government …

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Examining The Relationship Between Bullying, Attendance, And Achievement In Schools, Peter Michael Mullvain Jan 2016

Examining The Relationship Between Bullying, Attendance, And Achievement In Schools, Peter Michael Mullvain

Walden Dissertations and Doctoral Studies

Bullying is a widespread problem in American schools. Researchers have suggested a relationship between bullying, school attendance rates, and achievement levels. This study was conducted in a suburban school district in Georgia that identified bullying as a problem in its schools during the 2011-2012 school year. The purpose of this correlational study was to identify potential relationships between the primary predictor variable of bullying and the outcome variables of attendance and achievement as measured by the College and Career Ready Performance Index (CCRPI). Secondary predictor variables suggested by research were socioeconomic status and number of limited English proficiency students. These …

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Examining Data Privacy Breaches In Healthcare, Tanshanika Turner Smith Jan 2016

Examining Data Privacy Breaches In Healthcare, Tanshanika Turner Smith

Walden Dissertations and Doctoral Studies

Healthcare data can contain sensitive, personal, and confidential information that should remain secure. Despite the efforts to protect patient data, security breaches occur and may result in fraud, identity theft, and other damages. Grounded in the theoretical backdrop of integrated system theory, the purpose of this study was to determine the association between data privacy breaches, data storage locations, business associates, covered entities, and number of individuals affected. Study data consisted of secondary breach information retrieved from the Department of Health and Human Services Office of Civil Rights. Loglinear analytical procedures were used to examine U.S. healthcare breach incidents and …

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An Evaluation Of Champs For Classroom Management, Vernessa Evans Jan 2016

An Evaluation Of Champs For Classroom Management, Vernessa Evans

Walden Dissertations and Doctoral Studies

Teacher education programs focus on preparing teachers to instruct students, but they usually do not focus on preparing teachers to manage students’ behavior, which may prevent teachers from providing effective instruction. This project study evaluated a classroom behavior management model, CHAMPS, designed to help teachers manage student behavior so they can focus their time and energy on instruction and student success. Positive Behavior Systems (PBS), used in the field of behavioral management, served as the theoretical foundation for this study. The evaluation design followed Stufflebeam’s (2003) Context, Input, Process, and Product (CIPP) by employing the outcome-based approach, which evaluated the …

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Effect Of The Criminal Justice Curriculum On The Attitudes Of 12th-Grade Students Toward The Police, Willie Howard Bradley Jan 2016

Effect Of The Criminal Justice Curriculum On The Attitudes Of 12th-Grade Students Toward The Police, Willie Howard Bradley

Walden Dissertations and Doctoral Studies

While the use of criminal justice courses and law-related education programs have been shown to serve as a crime prevention and deterrence mechanism against school crime and violence, and help students to gain positive experiences and attitudes toward law enforcement, many high schools still do not offer criminal justice courses. The purpose of this quasiexperimental study was to compare the attitudes of 12th-grade students from a school district in Massachusetts who took a criminal justice course to 12th-grade students from another school district in Massachusetts who did not to determine if there is a statistically significant difference between the groups. …

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Development Of A Policy And Procedure To Decrease Alarm Fatigue, Samantha Deck Jan 2016

Development Of A Policy And Procedure To Decrease Alarm Fatigue, Samantha Deck

Walden Dissertations and Doctoral Studies

According to The Joint Commission (TJC), 98 unexpected and unacceptable events related to alarm fatigue were reported in United States hospitals between January 2009 and June 2012. There were 80 deaths, 13 permanent loss of function, and 5 extended care stays that occurred during this time period. The problem identified in this quality improvement (QI) initiative was the TJC report that nursing staff in the US was experiencing alarm fatigue due to the overstimulation of senses from continuous beeping from alarms on the unit. Framed within the Iowa model of evidence-based practice to promote quality care, the purpose of the …

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The Role And Impact Of Cyber Security Mentoring, James O. Ellithorpe Jan 2016

The Role And Impact Of Cyber Security Mentoring, James O. Ellithorpe

Walden Dissertations and Doctoral Studies

Business organizations are faced with an enormous challenge to improve cyber security, as breeches and lapses through firewalls are increasingly commonplace. The Chief Information Security Officer (CISO) and Information Technology (IT) staff are constantly challenged to identify and purge online and network structural weaknesses. The goal is to reduce overall business risk because unresolved risks are a constant concern to consumers who are uneasy about cyber security failures. The purpose of this general qualitative study was to examine the role and impact of Cyber Security Mentoring (CSM) from the perspectives of the workplace CISO, mentors, and protégés, who were randomly …

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African American High School Graduates' Perceived Academic Success Factors, Paula Williams Harris Jan 2016

African American High School Graduates' Perceived Academic Success Factors, Paula Williams Harris

Walden Dissertations and Doctoral Studies

A large number of African American students attending a low performing, urban high school in Tennessee demonstrated a lack of understanding in reading/language arts by scoring below proficient on the end of course (EOC) exam in reading/language arts. The purpose of this case study was to examine the perceptions of 10 African American graduates who scored proficient on the reading/language arts EOC exam to seek factors they associated with their academic success. This study was guided by Deci and Ryan's self-determination theory. The research question addressed the perceived factors that African American graduates associated with their academic success. Purposeful sampling …

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Exploring The Influence Of Context On Resistance To Organizational Change Within A Virtual Faculty Workforce, David Starnes Starnes Jan 2016

Exploring The Influence Of Context On Resistance To Organizational Change Within A Virtual Faculty Workforce, David Starnes Starnes

Walden Dissertations and Doctoral Studies

Managers must know how to operationalize change, as well as manage the attitudes and emotions associated with transforming the organization. Managing the culture involved with organizational change is a challenge in any environment, and perhaps even more so when managing a virtual workforce. The problem addressed in this study was that while there is considerable research on organizational change, there is little research concerning the influence of trust in leadership, frequency of change, and history of change on virtual faculty resistance to change in higher education. As a result, there is a lack of knowledge and understanding regarding how context …

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Military Child Care Providers And Challenging Behaviors Of Early Childhood Students, Donna J. Blackburn Jan 2016

Military Child Care Providers And Challenging Behaviors Of Early Childhood Students, Donna J. Blackburn

Walden Dissertations and Doctoral Studies

Job satisfaction of early childhood teachers in military programs and satisfaction changes as teachers deal with challenging behaviors in the workplace was the focus of this study. The goal of The National Association for the Education of Young Children is to ensure quality programming that promotes positive child development experiences. Child development experiences are impacted by teaching staff, partnerships, administration, and the children's' environment. This case study examined the specific environment and behaviors that military childcare providers experience at a small military installation and explored how working with children with challenging behaviors impacts the job satisfaction of early childhood teachers. …

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Teachers' Perceptions Of African American Middle School Girls' Interest In Mathematics And Science, Bonnie Marie Best Jan 2016

Teachers' Perceptions Of African American Middle School Girls' Interest In Mathematics And Science, Bonnie Marie Best

Walden Dissertations and Doctoral Studies

Research into African American female underrepresentation in science, technology, engineering, and mathematics (STEM) fields has become an area of interest due to the fact that a majority of African American middle school females do not possess the high levels of mathematics and science knowledge because of social and cultural barriers both inside and outside school that challenge their academic success. The purpose of this qualitative interpretative phenomenological study was to explore teachers' shared, lived experiences of teaching mathematics and science to African American middle school girls. Delgado and Stefancic's critical race theory, Pratt-Clarke's critical race feminism, and Baker-Miller's relational-cultural theory …

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Perceived Best Practices Of Small Business Executives In War Zones, Eric Wayne Barton Jan 2016

Perceived Best Practices Of Small Business Executives In War Zones, Eric Wayne Barton

Walden Dissertations and Doctoral Studies

The ability to sustain small businesses operating in war-torn areas is important not only to the business owners, but also to foreign communities receiving United States contract services for recovery from widespread decimation. While all small businesses address a wide range of issues, businesses operating in war-torn areas also face cultural diversity, local regulations, and potential threats to employee safety. The conceptual framework for this exploratory multiple case study was transformational-transactional leadership theory, guiding the research to discover traits and strategies of successful leaders in the population of small businesses that were profitable beyond 5 years while operating in the …

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The Lived Experience Of School Bus Drivers: Bullying Prevention On School Buses, Timothy Crable Jan 2016

The Lived Experience Of School Bus Drivers: Bullying Prevention On School Buses, Timothy Crable

Walden Dissertations and Doctoral Studies

U.S. school bus drivers witness bullying on their buses on a regular basis but are often not consulted on how to prevent bullying or how to maintain a safe environment. Over 24 million U.S. student passengers ride school buses daily, yet the voices of bus drivers have been inadequately represented in the development of school bullying policies. The purpose of this phenomenological study was to examine the lived experience of 12 active school bus drivers and their perceptions of bullying on the bus, driver training programs, school antibullying policies, and other mandated procedures developed for bus drivers. The conceptual framework …

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Sustaining Dental Practices Longer Than 5 Years, David Gagner Jan 2016

Sustaining Dental Practices Longer Than 5 Years, David Gagner

Walden Dissertations and Doctoral Studies

Dentists graduate dental school ready to practice dentistry, but 85% do not feel prepared by the dental school to open and manage the operations of a general dental practice. General systems theory grounded this multisite case study. The research provides information on 3 solo practitioner dental practices that sustained beyond 5 years in the Washington, DC suburbs. At each operating practice, the dentist who owned the practice and 1 employee that also worked at the practice during the first 5 years were interviewed. The dentist provided marketing documents used during the first 5 years of the practice operations. Data triangulation …

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Globalization, Mobile Technology, And Social Media's Influence On Leadership Communication Involving Millennials, Rasheedah Dunston Jan 2016

Globalization, Mobile Technology, And Social Media's Influence On Leadership Communication Involving Millennials, Rasheedah Dunston

Walden Dissertations and Doctoral Studies

Current research identifies effective leadership communication, which includes frequent direct conversational communication from company leaders, influences worker performance during organizational change. Social media, mobile technology, and the Millennial workforce have shifted leader communication style from purely top-down, town hall style communication to incorporate more collaborative and engaging forums. The case study addressed how globalization, social media, and mobile technology affects leadership communication and then subsequently effects worker performance as Millennials join the workforce. Qualitative data were collected from observations and interviews from a purposeful selection of 9 Millennial employees, including 2 Millennial leaders, and 8 non-Millennial leaders of a Fortune …

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A Study Of Collaborative Leadership In South Carolina Alcohol Enforcement Teams, Michael Dale George Jan 2016

A Study Of Collaborative Leadership In South Carolina Alcohol Enforcement Teams, Michael Dale George

Walden Dissertations and Doctoral Studies

In 2007 South Carolina funded 15 regional coordinators to work with local law enforcement agencies and alcohol and drug commissions to create 16 community alcohol enforcement teams to improve enforcement of underage drinking laws. Previous researchers have suggested that collaborative leadership is needed for effective teams, yet little is known about the factors that serve as barriers to and facilitators of, collaborative leadership in alcohol enforcement teams. The purpose of this phenomenological study was to explore the lived experiences of coordinators involved in leading the alcohol enforcement teams in South Carolina. The theoretical framework used was Cameron, Quinn, DeGraff, and …

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Senior Army Women's Leader Behaviors And Their Civilian Career Transition, Sharon R. Hamilton Jan 2016

Senior Army Women's Leader Behaviors And Their Civilian Career Transition, Sharon R. Hamilton

Walden Dissertations and Doctoral Studies

Female retired Army colonels (FRACs) have significant potential to contribute to civilian organizations. To take advantage of that talent, it is important to have a better understanding of their behaviors based on their dual identities as women and leaders. The purpose of this qualitative case study was to understand the under researched factors accounting for the development of FRACs' leader behaviors and the transfer of those behaviors to civilian careers. The 4 underlying meta categories of leadership behavior formed the conceptual framework. The theory of planned behavior was used to explore potential influences on FRAC leader behavior development. The 3 …

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Evaluation Of A College Of Medicine Peer-Mentoring Program, Myra Haney Singleton Jan 2016

Evaluation Of A College Of Medicine Peer-Mentoring Program, Myra Haney Singleton

Walden Dissertations and Doctoral Studies

Peer-mentoring experiences in higher education have been largely effective largely effective, however institutions implement them differently. The focus of this program evaluation was a peer-mentoring program at a medical school in the southeastern region of the United States, which had not previously been evaluated. Guided by Kolb's experiential learning theory, the purpose of the evaluation in this study was to examine whether the peer-mentoring experience was perceived as helpful to new students and how students thought the program could be improved. The sequential mixed-method design consisted of a survey of 179 students and interviews of 8 students. A thematic analysis …

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Transitions From Military Duty To College For United States Military Veterans, Velma Layne Jan 2016

Transitions From Military Duty To College For United States Military Veterans, Velma Layne

Walden Dissertations and Doctoral Studies

Some veterans transitioning from military duty to the classroom are not obtaining college degrees. The purpose of this study was to investigate student veterans’ perceptions of the transition services and support systems at their college that might impact the challenges they face while pursuing a college degree. The theoretical framework for this study was Schlossberg’s Theory of Transition. The guiding research question asked how military veterans perceived the transition services and support systems at their university in the context of their decision to obtain their degrees. A purposeful sampling approach was used for selecting student veteran participants who had returned …

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A Quantitative Study Of The Effectiveness Of Regulatory Policy In The Maryland Food Industry, Alphonsus C. Korie Jan 2016

A Quantitative Study Of The Effectiveness Of Regulatory Policy In The Maryland Food Industry, Alphonsus C. Korie

Walden Dissertations and Doctoral Studies

Foodborne illness is a persistent problem in the food service industry. Restaurant inspections reveal that only 60-70% of restaurants are in compliance with health code requirements, which vary from state to state and county to county. In Maryland, 5 of the state's 24 counties have a requirement that restaurants classified as medium- or high-priority food establishments must employ certified food managers (CFMs). It is unknown how this requirement has influenced the operation of the affected restaurants and the extent to which the requirement has resulted in improved food handling safety. The purpose of this quantitative study was to determine the …

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Nurses' Knowledge Of Pain Assessments And Reassessments Impacts Hospitalized Patients' Reporting Of Pain, M. Michele Potter Williams Williams Jan 2016

Nurses' Knowledge Of Pain Assessments And Reassessments Impacts Hospitalized Patients' Reporting Of Pain, M. Michele Potter Williams Williams

Walden Dissertations and Doctoral Studies

Ineffective pain management can prolong a patient's length of stay and increase cost of care. Inadequate pain control decreases the patient's quality of life and contributes to poor health outcomes. A recent record audit showed that documentation of pain reassessments occurred only 20% of the time within an hour after administering pain medication. Furthermore, nurses may have insufficient knowledge regarding pain assessments and reassessments or hold irrational fears about addiction leading to inadequate treatment of pain. The purpose of this quality improvement project was to evaluate the effectiveness of an educational program for acute care nurses for the assessment and …

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Assessing The Level And Impact Of Financial Literacy On African Americans, Robert A. Amoah Jan 2016

Assessing The Level And Impact Of Financial Literacy On African Americans, Robert A. Amoah

Walden Dissertations and Doctoral Studies

Individuals are faced with making important economic decisions regarding retirement, savings, investing, and insurance. Across the globe, developed and emerging economies are experiencing growth in the sophistication of financial markets and products. Individuals require a greater degree of financial literacy to understand and explore these sophisticated and emerging financial markets and products. A review of literature revealed African Americans, however, lack the decision-making tools to function in the financial world. The purpose of this study was to assess the extent to which African Americans have financial knowledge. The sample size was 382 African Americans residing in Columbus, Ohio. The study …

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Strategies For Reducing High Turnover Among Information Technology Professionals, Lawrence Roy Arnold Jan 2016

Strategies For Reducing High Turnover Among Information Technology Professionals, Lawrence Roy Arnold

Walden Dissertations and Doctoral Studies

Organizations globally are spending millions of dollars replacing information technology (IT) professionals. IT professionals, who possess technical skills and competencies that interconnect business processes, are costly to replace. There are direct and indirect costs associated when an IT professional leaves, such as advertising fees, headhunting fees, and project delays. Lacking a firm understanding of the reasons why IT professionals leave their positions, many business leaders do not have strategies for reducing turnover rates. Building on Herzberg's motivation-hygiene theory and March and Simon's process model of turnover, this exploratory multiple case study sought to identify the strategies that business leaders view …

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