Digital Commons Network^™

Holiday Research: How Academia Is Informing A Destination Marketing Organization, Misty Johantgen

Rosen Research Review

Destination marketing is a changing industry; the advent of the internet and smartphones has led to an explosion in the number of destination marketing companies looking to be the reason you visit somewhere. So how does one destination marketing organization (DMO) stand out from another? How much has the role of DMOs altered in recent years? Misty Johantgen, Chief Operating Officer of Experience Kissimmee, one of the largest DMOs in Florida, is here to tell us more.

The Role Of Hospitality Service Quality In Third Places For The Elderly, Denver E. Severt, Ji-Eun Lee

Rosen Research Review

As a result of the ageing baby-boomer generation and increasing average life expectancy, the active elderly is a growing population who enjoy their later lives. In order to support these individuals, it is essential to provide appropriate housing and services. In addition to the provision of these resources, it is also important that theses are of a high quality in order to adequately meet resident needs. Dr. Denver Severt and Dr. Ji-Eun Lee from Rosen College of Hospitality Management have explored the role of hospitality service quality in a Continuing Care Retirement Community (CCRC) setting.

Shopping Around: Can Good Corporate Social Responsibility Lead To Positive Service Recoveries?, Heidi Albus, Hee Jung Ro

Rosen Research Review

We have all experience 'bad service,' whether it be at the hands of ill-tempered waiting staff or a poorly trained shot manager, and you wouldn't be alone if you had regaled the story to friends and claimed, 'they've lost me a a customer forever!' But have you even been won back? And if you were, what was it that persuaded you to return? Some of the latest research from Ms. Heidi Albus and Dr. Heejung Ro at Rosen College for Hospitality Management investigates whether knowledge of a company's corporate social responsibility might have a significant effect on 'service recovery.'

Climate Change And Tourist Destinations: Florida's Case, Alan Fyall, Dr. Asli Tasci, Jill Fjelstul, Roberta Atzori

Rosen Research Review

Aside from the physical impacts of climate change, society's perception of climate change, and the response to it at different decision-making levels, are now critical issues. As public awareness of the consequences of climate change increases, it becomes a consideration in everyday decision-making, including tourism. The research of three colleagues at Rosen college o Hospitality Managment, Dr. Alan Fyall, Dr. Asli D. A. Tasci, and Dr. Jill Fjelstul, along with Dr. Roberta Atzori from California State University, Monterey Bay, examines how social representations of climate change may affect a choice of holiday destination. In particular, they examine how they might …

Help Yourself: Are Self-Service Technologies Doing Enough To Elicit A Positive Response From Consumers?, Wei Wei, Edwin N. Torres, Nan Hua

Rosen Research Review

The use of self-service technologies (SSTs) has grown significantly over the last ten years. In their research paper, Dr. Wei Wei, Dr. Edwin N. Torres and Dr. Nan Hua from Rosen College of Hospitality Management, University of Central Florida, aim to identify gaps in current research into the value of SSTs within hotels and restaurants. They also look at the role extrinsic and intrinsic attributes play and how an SST can lead to a transcendent service experience (TSE).

Out With The Old, In With The New: Education In The Hospitality Industry, Louis A. Lenglet, Sebastien Bazin

Rosen Research Review

What does it mean to be Chief Executive Officer (CEO) of the largest hotel group in the world outside of the United States? How do you effectively lead a company that manages so many different brands and franchises? And how is it best to train new employees to be part of that shared vision? Accor is one of the largest hospitality companies in the world, with resorts, hotels and vacation properties across the globe. current CEO Sebastien Bazin is hoping to bring together the world of hospitality and education to build a bright and sustainable future for the company. Rosen …

The Wine Tourist: Motivations, Satisfaction And Behavioral Outcomes, Robin M. Back, Diego Bufquin, Jeong-Yeol Park

Rosen Research Review

What inspires someone to visit a winery? And why do they go back? Three professors from the Rosen College of Hospitality Management have been considering these questions with a particular focus on the world-renowned winery, Marques de Riscal, in Spain. Dr. Robin Beck, Dr. Diego Bufquin, and Dr. Jeon-Yeol Park examined customer revisit intentions, previous visits, motivation to visit, customer satisfaction levels, and the geographic proximity of a destination to their home.

Tourism's Potential To Benefit Ecuador's Poor, Robertico Croes, Manuel A. Rivera

Rosen Research Review

Tourism development has long been discussed as having potential to promote economic growth and alleviate poverty in developing countries. In an award-winning paper, Rosen College researchers Dr. Robertico Croes and Dr. Manuel Rivera use a new model - the Social Accounting Matrix (SAM), to assess the impact of tourism development using Ecuador as an example. Their focus? To examine whether the poor, in particular, benefit from increased levels of tourism.

Doctor Killed By Coronavirus Will Long Be Revered For Trying To Protect Others, Lillian Caraballo

UCF Forum

It was like something out of a movie: A doctor tries to warn the world about a disease spreading around the globe – but he was not heard.

Shovel Test Pit Paperwork Of Judgemental Pits From Penny(8br158), Adriana Almonte, Summer Warren, Alexander Nalewaik

Penny Site Survey

This document contains the field notes taken during phase 1 survey for the judgemental shovel test pits.

Shovel Test Pit Paperwork Of Transect 12 From Penny(8br158), Lauren Sweatt, Naomi Paz, Alexander Nalewaik

Penny Site Survey

This document contains the field notes taken during phase 1 survey for transect 12 shovel test pits.

Data Documentation, Databases & Statistical Software, Sai Deng, Xiang Zhu

Faculty Scholarship and Creative Works

Workshop on data documentation, databases & statistical software delivered at the University of Central Florida’s Graduate Student Center. “Join a Statistician and a Metadata Librarian for an introduction to data documentation, databases and statistical software. Learn about research data, datasets and data documentation for data sharing, re-use and long-term preservation. This session introduces best practices and recommendations for documenting and analyzing research data. Moreover, it includes real-world examples and a discussion of data tools for data documentation and analysis, such as NVivo for qualitative data and SPSS/SAS/STATA/R for quantitative data.”

Rosen Research Guides, Chicago (17th Ed.), Judy Kuhns, Tim Bottorff

Libraries' Documents

This guide is designed to get you started with the Chicago citation style. For more information, please consult the official source, The Chicago Manual of Style, 17th ed. (2017).

Know Your Rights: A Copyright Discussion For Faculty, Sarah A. Norris

Faculty Scholarship and Creative Works

Join the College of Graduate Studies and UCF Libraries for a faculty discussion about copyright. Learn how to better protect your works as an author, determine copyright status, advise students on copyright issues, and increase the impact of your work by utilizing institutional repositories and/or online faculty profiles.

The Main Reason People Don’T Chase Their Dream Of Writing, Emma Gisclair

UCF Forum

When you tell people that you’re a writer, I’ve found the most common response is: “I want to write a book one day, too.”

Installments, Spring Issue 155, February 2020, Renee Montgomery

Libraries' Newsletters

No abstract provided.

Shovel Test Pit Paperwork Of Transect 10 From Penny(8br158), Naomi Paz, Alexander Nalewaik, Aaron Ott

Penny Site Survey

This document contains the field notes taken during phase 1 survey for transect 10 shovel test pits.

Shovel Test Pit Paperwork Of Transect 11 From Penny(8br158), Adriana Almonte, Emma Delis, Summer Warren

Penny Site Survey

This document contains the field notes taken during phase 1 survey for transect 11 shovel test pits.

Human-Machine Communication: Complete Volume. Volume 1

Human-Machine Communication

This is the complete volume of HMC Volume 1.

Sharing Stress With A Robot: What Would A Robot Say?, Honson Y. Ling, Elin A. Björling

Human-Machine Communication

With the prevalence of mental health problems today, designing human-robot interaction for mental health intervention is not only possible, but critical. The current experiment examined how three types of robot disclosure (emotional, technical, and by-proxy) affect robot perception and human disclosure behavior during a stress-sharing activity. Emotional robot disclosure resulted in the lowest robot perceived safety. Post-hoc analysis revealed that increased perceived stress predicted reduced human disclosure, user satisfaction, robot likability, and future robot use. Negative attitudes toward robots also predicted reduced intention for future robot use. This work informs on the possible design of robot disclosure, as well as …

Interlocutors And Interactions: Examining The Interactions Between Students With Complex Communication Needs, Teachers, And Eye-Gaze Technology, Rhonda Mcewen, Asiya Atcha, Michelle Lui, Roula Shimaly, Amrita Maharaj, Syed Ali, Stacie Carroll

Human-Machine Communication

This study analyzes the role of the machine as a communicative partner for children with complex communication needs as they use eye-tracking technology to communicate. We ask: to what extent do eye-tracking devices serve as functional communications systems for children with complex communication needs? We followed 12 children with profound physical disabilities in a special education classroom over 3 months. An eye-tracking system was used to collect data from software that assisted the children in facial recognition, task identification, and vocabulary building. Results show that eye gaze served as a functional communication system for the majority of the children. We …

The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions To Use Social Robots, Christoph Lutz, Aurelia Tamò-Larrieux

Human-Machine Communication

Conceptual research on robots and privacy has increased but we lack empirical evidence about the prevalence, antecedents, and outcomes of different privacy concerns about social robots. To fill this gap, we present a survey, testing a variety of antecedents from trust, technology adoption, and robotics scholarship. Respondents are most concerned about data protection on the manufacturer side, followed by social privacy concerns and physical concerns. Using structural equation modeling, we find a privacy paradox, where the perceived benefits of social robots override privacy concerns.

Building A Stronger Casa: Extending The Computers Are Social Actors Paradigm, Andrew Gambino, Jesse Fox, Rabindra A. Ratan

Human-Machine Communication

The computers are social actors framework (CASA), derived from the media equation, explains how people communicate with media and machines demonstrating social potential. Many studies have challenged CASA, yet it has not been revised. We argue that CASA needs to be expanded because people have changed, technologies have changed, and the way people interact with technologies has changed. We discuss the implications of these changes and propose an extension of CASA. Whereas CASA suggests humans mindlessly apply human-human social scripts to interactions with media agents, we argue that humans may develop and apply human-media social scripts to these interactions. Our …

Me And My Robot Smiled At One Another: The Process Of Socially Enacted Communicative Affordance In Human-Machine Communication, Carmina Rodríguez-Hidalgo

Human-Machine Communication

The term affordance has been inconsistently applied both in robotics and communication. While the robotics perspective is mostly object-based, the communication science view is commonly user-based. In an attempt to bring the two perspectives together, this theoretical paper argues that social robots present new social communicative affordances emerging from a two-way relational process. I first explicate conceptual approaches of affordance in robotics and communication. Second, a model of enacted communicative affordance in the context of Human-Machine Communication (HMC) is presented. Third and last, I explain how a pivotal social robot characteristic—embodiment—plays a key role in the process of social communicative …

Ontological Boundaries Between Humans And Computers And The Implications For Human-Machine Communication, Andrea L. Guzman

Human-Machine Communication

In human-machine communication, people interact with a communication partner that is of a different ontological nature from themselves. This study examines how people conceptualize ontological differences between humans and computers and the implications of these differences for human-machine communication. Findings based on data from qualitative interviews with 73 U.S. adults regarding disembodied artificial intelligence (AI) technologies (voice-based AI assistants, automated-writing software) show that people differentiate between humans and computers based on origin of being, degree of autonomy, status as tool/tool-user, level of intelligence, emotional capabilities, and inherent flaws. In addition, these ontological boundaries are becoming increasingly blurred as technologies emulate …

Toward An Agent-Agnostic Transmission Model: Synthesizing Anthropocentric And Technocentric Paradigms In Communication, Jaime Banks, Maartje M. A. De Graaf

Human-Machine Communication

Technological and social evolutions have prompted operational, phenomenological, and ontological shifts in communication processes. These shifts, we argue, trigger the need to regard human and machine roles in communication processes in a more egalitarian fashion. Integrating anthropocentric and technocentric perspectives on communication, we propose an agent-agnostic framework for human-machine communication. This framework rejects exclusive assignment of communicative roles (sender, message, channel, receiver) to traditionally held agents and instead focuses on evaluating agents according to their functions as a means for considering what roles are held in communication processes. As a first step in advancing this agent-agnostic perspective, this theoretical paper …

Opening Space For Theoretical, Methodological, And Empirical Issues In Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards

Human-Machine Communication

This journal offers a space dedicated to theorizing, researching empirically, and discussing human-machine communication (HMC), a new form of communication with digital interlocutors that has recently developed and has imposed the urgency to be analyzed and understood. There is the need to properly address the model of this specific communication as well as the roles, objectives, functions, experiences, practices, and identities of the interlocutors involved, both human and digital. Reading these seven articles is an advantageous intellectual exercise for entering this new field of research on Human-Machine Communication. The present volume contributes substantially both at theoretical and empirical levels by …

Featured Bookshelf: 2020 Black History Month, Megan M. Haught

Featured Bookshelf

The national celebration of African American History was started by Carter G. Woodson, a Harvard-trained historian and the founder of the Association for the Study of Negro Life and History, and first celebrated as a weeklong event in February of 1926. After a half century of overwhelming popularity, the event was expanded to a full month in 1976 by President Gerald Ford.

Here at UCF Libraries we believe that knowledge empowers everyone in our community and that recognizing past inequities is the only way to prevent their continuation. This is why our featured bookshelf suggestions range from celebrating outstanding African …

Spring 2020 Scholarship Flyer, Staff Council

Staff Council Scholarship Documents

No abstract provided.

Scholarship Flyer 02/2020, Staff Council

Staff Council Scholarship Documents

No abstract provided.