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Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen Jul 2023

Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen

Human-Machine Communication

This article examines communicative anthropomorphization, that is, assigning of humanlike features, of socialbots in communication between humans and bots. Situated in the field of human-machine communication, the article asks how socialbots are devised as anthropomorphized communication companions and explores the ways in which human users anthropomorphize bots through communication. Through an analysis of two datasets of bots interacting with humans on social media, we find that bots are communicatively anthropomorphized by directly addressing them, assigning agency to them, drawing parallels between humans and bots, and assigning emotions and opinions to bots. We suggest that socialbots inherently have anthropomorphized characteristics and …

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Seriously, What Did One Robot Say To The Other? Being Left Out From Communication By Robots Causes Feelings Of Social Exclusion, Astrid M. Rosenthal-Von Der Pütten, Nikolai Bock Jul 2023

Seriously, What Did One Robot Say To The Other? Being Left Out From Communication By Robots Causes Feelings Of Social Exclusion, Astrid M. Rosenthal-Von Der Pütten, Nikolai Bock

Human-Machine Communication

While humans actually need some overt communication channel to transmit information, be it verbally or nonverbally, robots could use their network connection to transmit information quickly to other robots. This raises the question how this covert robot-robot communication is perceived by humans. The current study investigates how transparency about communication happening between two robots affects humans’ trust in and perception of these robots as well as their feeling of being included/excluded in the interaction. Three different robot-robot communication styles were analyzed: silent, robotic language, and natural language. Results show that when robots transmit information in a robotic language (beep sounds) …

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An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin Jul 2023

An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin

Human-Machine Communication

Efforts to develop empathetic agents, or systems capable of responding appropriately to emotional content, have increased as the deployment of such systems in socially complex scenarios becomes more commonplace. In the context of human-machine communication (HMC), the ability to create the perception of empathy is achieved in large part through linguistic behavior. However, studies of how language is used to display and respond to emotion in ways deemed empathetic are limited. This article aims to address this gap, demonstrating how an interactional linguistics informed methodological approach can be applied to the study of empathy in HMC. We present an analysis …

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Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel Jul 2023

Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel

Human-Machine Communication

Humans play an integral role in identifying important information from social media during disasters. While human annotation of social media data to train machine learning models is often viewed as human-computer interaction, this study interrogates the ontological boundary between such interaction and human-machine communication. We conducted multiple interviews with participants who both labeled data to train machine learning models and corrected machine-inferred data labels. Findings reveal three themes: scripts invoked to manage decision-making, contextual scripts, and scripts around perceptions of machines. Humans use scripts around training the machine—a form of behavioral anthropomorphism—to develop social relationships with them. Correcting machine-inferred data …

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Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz Jul 2023

Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz

Human-Machine Communication

The aim of this article is to more precisely define the field of research on the automation of communication, which is still only vaguely discernible. The central thesis argues that to be able to fully grasp the transformation of the media environment associated with the automation of communication, our view must be broadened from a preoccupation with direct interactions between humans and machines to societal communication. This more widely targeted question asks how the dynamics of societal communication change when communicative artificial intelligence—in short: communicative AI—is integrated into aspects of societal communication. To this end, we recommend an approach that …

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Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert Jul 2023

Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert

Human-Machine Communication

In this commentary, I call for maintaining the archipelagic character of human-machine communication (HMC). Utilizing the metaphor of the archipelago or a chain of connected islands indicates that HMC entails a variety of islands differing in shape, size, location, and proximity to one another. Rather than aiming for conceptual unity and definitional homogeneity, I call for embracing a cultivated ambiguity related to HMC key concepts. Ambiguity in the sense of allowing these concepts to be flexible enough to be explored in different contexts. Cultivated in the sense of demanding resonance across individual studies and theoretical lineages to allow for cumulative …

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Disentangling Two Fundamental Paradigms In Human-Machine Communication Research: Media Equation And Media Evocation, Margot J. Van Der Goot, Katrin Etzrodt Jul 2023

Disentangling Two Fundamental Paradigms In Human-Machine Communication Research: Media Equation And Media Evocation, Margot J. Van Der Goot, Katrin Etzrodt

Human-Machine Communication

In this theoretical paper, we delineate two fundamental paradigms in how scholars conceptualize the nature of machines in human-machine communication (HMC). In addition to the well-known Media Equation paradigm, we distinguish the Media Evocation paradigm. The Media Equation paradigm entails that people respond to machines as if they are humans, whereas the Media Evocation paradigm conceptualizes machines as objects that can evoke reflections about ontological categories. For each paradigm, we present the main propositions, research methodologies, and current challenges. We conclude with theoretical implications on how to integrate the two paradigms, and with a call for mixed-method research that includes …

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Defining Dialogues: Tracing The Evolution Of Human-Machine Communication, Andrew Prahl, Autumn P. Edwards Jul 2023

Defining Dialogues: Tracing The Evolution Of Human-Machine Communication, Andrew Prahl, Autumn P. Edwards

Human-Machine Communication

This introduction to the volume discusses the evolving field of Human-Machine Communication (HMC), drawing on insights from the philosophy of science. We explore critical debates in the field, underscoring the importance of challenging assumptions, embracing interfield work, and fostering dialogue in shaping our understanding of HMC. Moreover, we celebrate the vibrant collaboration between disciplines that drives progress in HMC. This piece serves as an invitation to join the exploration of this collection and contribute to shaping the future of HMC.

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Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan Jun 2023

Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan

Rosen Research Review

Although most managers in the global hospitality industry are still male, an increasing number of women are taking on leadership roles. But how exactly do employees perceive masculine and feminine leadership styles? New research led by UCF Rosen College of Hospitality Management's Associate Professor Bendegul Okumus and the research team she works with looks at gender stereotypes and finds that the most successful managers, in the eyes of their staff, have a management style that combines both masculine and feminine leadership traits.

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Mind The Service Gap: Lgbt+ Customers' Hospitality Experience, Heejung (Cheyenne) Ro Jun 2023

Mind The Service Gap: Lgbt+ Customers' Hospitality Experience, Heejung (Cheyenne) Ro

Rosen Research Review

Hospitality managers could be missing out by not paying enough attention to lesbian, gay, bisexual, and transgender (LBGT+) guests. New research by Associate Professor Heejung Ro, UCF Rosen College of Hospitality Management, looks at this growing and valuable customer segment, and studies how sexual minority guests perceive they are welcomed by hospitality staff. In one of the first studies of its kind, Dr. Ro finds that delivering the right service experience is about more than just flying the rainbow flag.

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Towards More Authentic Heritage Destination Experiences, Xiaoxiao Fu, Xiaoli Yi, Vera Shanshan Lin, Honggen Xiao Jun 2023

Towards More Authentic Heritage Destination Experiences, Xiaoxiao Fu, Xiaoli Yi, Vera Shanshan Lin, Honggen Xiao

Rosen Research Review

Heritage destinations have a significant responsibility to visitors. In countries like China, where heritage plays a significant role in a person's identity, such destinations offer visitors an opportunity to develop a deeper sense of self. For this reason, they need to be authentic, but so do the visitors. UCF Rosen College of Hospitality Management researcher Dr. Xiaoxiao Fu joined a team of experts based in China to identify how the perceived authenticity of two of China's most revered heritage sites affects visitors' personal sense of authenticity, their wellbeing, and how memorable they found their visits.

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Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang Jun 2023

Just Looking: Tourist Gaze And The Theme Park Experience, Wei Wei, Yanyan Zheng, Nathaniel Line, Lu Zhang

Rosen Research Review

What makes a memorable theme park experience? New research led by UCF Rosen College of Hospitality Management's Assistant Professor Wei Wei looks at how visitor experience is influenced by the 'tourist gaze'—the consumption of visual experiences, as well as other services, in a tourism destination. With important implications for theme park operators and managers, the study focuses on visitors' visual interactions with fellow visitors and finds they have a significant impact on visitors' emotions and the quality of their overall experience.

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Empowering Chinese Students To Regain The “Voice” Via Vygotsky’S Zpd Integrated With The Socratic Seminar, Zhengjie Li Dr. Jun 2023

Empowering Chinese Students To Regain The “Voice” Via Vygotsky’S Zpd Integrated With The Socratic Seminar, Zhengjie Li Dr.

Journal of English Learner Education

Many Chinese students studying in the United States (U.S.) today report that they do not have a “voice.” They feel marginalized because of a lack of communicative competence in English and their inability to understand Western cultures, especially during their first year in the U.S. (Ching et al.). Some Chinese students are unable to adapt to the academic environment in American high schools, which leads to feelings of exclusion. To smooth this transitional period, this study suggests that the scaffolding (see Bruner, 1978, 1985) from ESL teachers in both verbal and written forms be implemented before students are placed into …

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Effectiveness Of English Learners Computer-Based Testing Accommodations: A Meta-Analysis, Tuba Gezer Dr., Claudia Flowers, Richard Lambert Jun 2023

Effectiveness Of English Learners Computer-Based Testing Accommodations: A Meta-Analysis, Tuba Gezer Dr., Claudia Flowers, Richard Lambert

Journal of English Learner Education

With the increased number of English learners (ELs) participating in large-scale state testing, there has been an increased focus on fairness in testing for these students. Test accommodations have shown promise in eliminating barriers and improving accessibility, and computer-based testing (CBT) allows individual customization of tests with built-in accessibility features. Most research on testing accommodations focuses on paper-based tests, but CBT is the most predominant mode of delivering large-scale state assessments. This study aims to synthesize research on the validity and effectiveness of CBT accommodations for EL students. Meta-analysis methodology was used to summarize the findings from previous CBT studies. …

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Intimate Partner Violence, Miami-Dade County, And System Responses, Julio Montanez, Amy Donley Phd Apr 2023

Intimate Partner Violence, Miami-Dade County, And System Responses, Julio Montanez, Amy Donley Phd

Institute for Social and Behavioral Science (ISBS)

In 2022, the UCF Institute for Social and Behavioral Science (ISBS) undertook a year-long study of intimate partner violence (IPV) in Miami-Dade County. Using an array of qualitative and quantitative methodologies, ISBS has developed a report to summarize its efforts.

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Tracing The History Of Discourses On Professionalism In The “Sister Professions” Of Librarianship And Social Work In The United States, Rachel E. Trnka Apr 2023

Tracing The History Of Discourses On Professionalism In The “Sister Professions” Of Librarianship And Social Work In The United States, Rachel E. Trnka

Faculty Scholarship and Creative Works

In Whole Person Librarianship: A Social Work Approach to Patron Services (2019), Zettervall and Nienow aptly refer to librarianship and social work as ‘sister professions’, highlighting their gendered histories and similar professional values. Both librarianship and social work emerged as service-oriented, female-dominated professions in the late nineteenth century. Questions about professional identity have concerned librarians and social workers since those early days, with scholars and practitioners in both fields examining markers of professionalism, such as training, associations, and values. This article compares the historical development of professional social work and librarianship by tracing the changing discourses on professionalism, attending to …

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Data Set: Themes In Health Sciences Librarianship Literature, 2016-2020: A Keyword And Subject Analysis, Shalu Gillum, Terri Gotschall, Pamela Herring, Deedra Walton, Natasha Williams, Nadine Dexter Mar 2023

Data Set: Themes In Health Sciences Librarianship Literature, 2016-2020: A Keyword And Subject Analysis, Shalu Gillum, Terri Gotschall, Pamela Herring, Deedra Walton, Natasha Williams, Nadine Dexter

Research Data and Datasets

Data set for Themes in Health Sciences Librarianship Literature, 2016-2020: A Keyword and Subject Analysis.

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Ulysses At 100, Chris Ackerly, Vitor Alevato Do Amaral, M. Teresa Caneda-Cabrera, Bradley D. Clissold, Luca Crispi, Stephen Dilks, Katherine Ebury, Cheryl Herr, Scott W. Klein, Onno Kosters, Peter Kuch, Ronan Mcdonald, Vicki Mahaffey, Katy Mullin, Stephen Ross, Enrico Terrinoni, David Thorburn, Joseph Valente, Jolanta Wawrzycka Mar 2023

Ulysses At 100, Chris Ackerly, Vitor Alevato Do Amaral, M. Teresa Caneda-Cabrera, Bradley D. Clissold, Luca Crispi, Stephen Dilks, Katherine Ebury, Cheryl Herr, Scott W. Klein, Onno Kosters, Peter Kuch, Ronan Mcdonald, Vicki Mahaffey, Katy Mullin, Stephen Ross, Enrico Terrinoni, David Thorburn, Joseph Valente, Jolanta Wawrzycka

James Joyce Literary Supplement

The year 2022 marked the 100th anniversary of the publication of Ulysses. The following reflections express different sentiments and thoughts about the novel that gave T. S. Eliot “all the surprise, delight, and terror that I can require.”

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Tribute To R. J. (“Joe”) Schork, Emily A. Mcdermott Mar 2023

Tribute To R. J. (“Joe”) Schork, Emily A. Mcdermott

James Joyce Literary Supplement

No abstract provided.

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Twisted Tongues: Finnegans Wake In Translation, José Vergara Mar 2023

Twisted Tongues: Finnegans Wake In Translation, José Vergara

James Joyce Literary Supplement

No abstract provided.

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Habit, Conditioning, Modernism, Enda Duffy Mar 2023

Habit, Conditioning, Modernism, Enda Duffy

James Joyce Literary Supplement

No abstract provided.

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Saving Faculty Time, Saving Students Money, Lily Dubach, James Paradiso Feb 2023

Saving Faculty Time, Saving Students Money, Lily Dubach, James Paradiso

Faculty Scholarship and Creative Works

This presentation was for Teaching & Learning Day, hosted by the Faculty Center for Teaching & Learning at the University of Central Florida. The session shared how the UCF Libraries and Center for Distributed Learning (CDL) can help faculty connect to free (open or library-sourced) resources and tools to find, adapt, or author course materials and reduce student out-of-pocket cost to zero ($0). Session activities included constructing queries to find quality, relevant free/open materials and using AI technology to automate the course assessment creation process.

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Complete Issue, Volume 39, Issue 1 Jan 2023

Complete Issue, Volume 39, Issue 1

Journal of the Association for Communication Administration

This is the complete issue for Volume 39, Issue 1 of the Journal of the Association for Communication Administration.

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Coping Mechanisms In Graduate School: A Discipline Comparison, Sandra P. Montenegro Jan 2023

Coping Mechanisms In Graduate School: A Discipline Comparison, Sandra P. Montenegro

The Pegasus Review: UCF Undergraduate Research Journal

The current study aimed to provide an overview of graduate students’ stress and coping mechanisms. Per self-reported questionnaires, participants (N=95) rated their experiences with academic-related stressors, common coping mechanisms, and strain outcomes (somatic symptoms, insomnia, and burnout). This study found that task-related stressors were the most prevalent for graduate schoolwork. More specifically, graduate students in STEM, Arts & Humanities, and Social Sciences rated the amount and difficulty of the tasks (quantitative and qualitative properties of tasks) as the highest stressors in graduate school. The preferred coping strategies across all fields were planning and emotional coping. Additionally, students in STEM reported …

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Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews, Wei Wei Jan 2023

Expectation Disconfirmation = The Hidden Menace Of Positive Airbnb Reviews, Wei Wei

Rosen Research Review

The integrity of the peer-to-peer accommodation industry relies on peer assessment and the assumption that positive reviews are more likely to guide towards positive outcomes. But problems can occur when hosts go out of their way to accommodate their guests, hoping to score positive reviews. Dr. Wei Wei from UCF Rosen College of Hospitality Management and fellow researchers have found that such reviews create an online trail that encourages expectation, which is not necessarily a good thing.

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Measuring Transformational Experiences In Tourism, Asli D.A. Tasci, Maksim Godovykh Jan 2023

Measuring Transformational Experiences In Tourism, Asli D.A. Tasci, Maksim Godovykh

Rosen Research Review

What makes a tourist's experience transformational? It's an important question given the growth of the types of tourism that seek to secure meaningful experiences. For decades, researchers have offered different definitions to guide practitioners. Drs. Asli Tasci and Maksim Godovykh of the UCF Rosen College of Hospitality Management have gone a step further and developed an empirical model for measuring whether experiences are transformational. The research has produced more than a few surprises.

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Exploring Resident Empowerment Within Tourism, Kayode D. Aleshinloye, Asli D.A. Tasci Jan 2023

Exploring Resident Empowerment Within Tourism, Kayode D. Aleshinloye, Asli D.A. Tasci

Rosen Research Review

Despite the importance of involving residents in local tourism, few research studies have investigated the concept of empowerment. A novel study conducted by UCF Rosen College of Hospitality Management researchers Dr. Kayode D. Aleshinloye and Dr. Asli D.A. Tasci and their collaborators explores the drivers of empowerment within tourism and, in turn, the factors that empowerment influences. Their research highlights the potential benefits for residents, such as improved quality of life and attachment to their surroundings, and has important practical implications for tourism planners and policymakers.

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Travel And Life – A Development Perspective, Xiaoxiao Fu Jan 2023

Travel And Life – A Development Perspective, Xiaoxiao Fu

Rosen Research Review

Whether we travel to discover the unknown or to simply take a break from our daily routine, it's often said that travel broadens the mind. But how exactly does travel impact life, and how does the relationship between travel and life change at different life stages? In new research, Associate Professor Xiaoxiao Fu at UCF Rosen College of Hospitality Management and her collaborators take a developmental perspective on tourism consumption and look at how travel and life inform and shape each other, from childhood to maturity.

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Origins Of Fear Of Intimacy: The Effects Of Parental Involvement And Attachment Style, Victoria M. Perez Jan 2023

Origins Of Fear Of Intimacy: The Effects Of Parental Involvement And Attachment Style, Victoria M. Perez

Honors Undergraduate Theses

The present study explores the origins of fear of intimacy, specifically assessing parental involvement and attachment style. Correlations between each variable were analyzed and a mediation model was explored as well. Participants in this study (N = 372; mean age = 25.78; 86% female) completed scales to measure parental care, parental overprotection, attachment avoidance, attachment anxiety, and fear of intimacy. Data was analyzed to reveal correlational results that support the hypotheses. Negative correlations were found between parental care and attachment avoidance, attachment anxiety, and fear of intimacy. Parental overprotection was positively correlated with attachment avoidance, attachment anxiety, and fear of …

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The Roles Of Media Multitasking And Technology Use In Selective Attention And Task Switching, Katina Chris Jan 2023

The Roles Of Media Multitasking And Technology Use In Selective Attention And Task Switching, Katina Chris

Honors Undergraduate Theses

A number of studies have explored the impact of multitasking on specific cognitive skills, primarily with regard to non-media multitasking activities. While briefly addressing technology, its use in the modern era regarding media multitasking and its associated cognitive declines has not been extensively examined. Forty-nine participants were required to complete a series of cognitive tasks including the Stroop Color and Word Test and the Trail Making Test. Data were also collected for how often participants media multitask, the amount of technology they use, as well as other demographic variables. The goal of this study was to empirically examine the role …

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