Digital Commons Network^™

Covid-19: A 'Perfect Storm' For The Hospitality Sector, Arthur Huang

Rosen Research Review

Fear of infection, strict stay-at-home-orders (SAHOs), and mandated business closures have all combined to severely disrupt supply and demand for many businesses. As a result, COVID-19 devastated the hospitality industry in a way unlike any other. Dr. Arthur Huang of the Rosen College of Hospitality Management and his colleagues assessed the effects of state and local intervention policies on the hospitality industry through the early stages of the COVID-19 pandemic.

Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang

Rosen Research Review

The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, …

Managers From Hell In The Hospitality Industry, Fevzi Okumus

Rosen Research Review

The majority of employees are disaffected with their work and not engaged in their place of employment. This is a surprising but statistically validated fact revealed in a Gallup poll, and it has prompted Rosen College researchers to investigate how far it applies to hospitality. In what is thought to be the first study to look at the problem in the industry, research by Dr. Fevzi Okumus and his two former Ph.D. students reveal what hospitality employees have to say about "managers from Hell," and what this means for the sector.

The Power Of E-Commerce In The Hotel Industry, Nan Hua, Wei Wei, Ahmet Ozturk

Rosen Research Review

With continuous developments in information technology leading to increasingly sophisticated and fickle customers, the hotel industry is under pressure to invest in e-commerce capabilities. But is it a worthwhile investment or are loyalty programs enough to drive profitable repeat visits? Dr. Nan Hua, Dr. Wei Wei, and Dr. Ahmet Ozturk from the Rosen College of Hospitality Management, University of Central Florida, investigate the synergy between e-commerce, customer loyalty programs, and hotel operating performance.

Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management

Rosen Research Review

The Dick Pope Sr. Institute for Tourism Studies is based at at the University of Central Florida.

Rosen College Hosts Five Important Journals In The Hospitality & Tourism Field, Rosen College Of Hospitality Management

Rosen Research Review

This page highlights five hospitality journals founded and/or edited by Rosen College of Hospitality Management faculty members.

Rosen Library And Stars: Shining A Light On The Past And Illuminating The Future Of Hospitality & Tourism Industry Research, Susan Vernon-Devlin, Tim Bottorff

Rosen Research Review

The Rosen College Library's print and electronic collections are rich and tailored to the college’s unique programs and degrees, but that’s just the start of what makes it unique. From access to materials both old and new, to reference support for researchers, to partnerships with industry organizations, to conducive spaces for work and study, the Rosen College Library is an integral part of the Rosen College's research mission and success.

Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall

Rosen Research Review

An interview with Jared Meyers, Chairman, Legacy Vacation Resorts, a Certified B Corporation, by Alan Fyall

Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang

Rosen Research Review

Rosen College researchers Dr. Xiaoxiao Fu and Dr. Youcheng Wang, along with a collaborator, have undertaken vital research to identify critical factors which heighten employee stress within the hospitality industry. Their research focuses specifically on the stresses associated with 'boundary-spanning' roles, where an employee is required to meet the expectations of both the organization and the customer. The research team go beyond previous attempts at understanding stress, utilizing motivational and emotional theories to shed new light on the nuances of hospitality stress. They also identify stress-protective factors that managers can leverage to reduce the negative impact of stress and motivate …

Assessing Telemedicine Outcomes With Hospitality Principles, Wei Wei, Yunying (Susan) Zhong

Rosen Research Review

Hospitality as a concept has relevance across many industries of service provision, including the health care sector. The COVID-19 pandemic has had a major impact on the way in which patients access health care from their service providers. In this study, Dr. Wei Wei and Dr. Yun Ying (Susan) Zhong build a predictive model outlining the most important factors in enabling patients to experience positive emotional outcomes during telemedicine encounters.

Responding In A Crisis: Pivoting To A Tele-Reference Service Model During Improbable Times, Sandy Avila, Richard Harrison, Sarah Norris, Min Tong

Faculty Scholarship and Creative Works

This presentation was given at the virtual SEFLIN 2021 Conference, titled, "Whose Library is it Anyway: Improvisation in Improbable Times." The presentation was part of a concurrent breakout session that was held on July 29, 2021.

During the COVID-19 pandemic, the University of Central Florida (UCF) Libraries’ Research & Information Services Department (RIS) implemented a virtual reference service called Tele-Reference providing a safe alternative to in-person reference desk service. This session will explore how the UCF Libraries RIS Department pivoted during the public health crisis and examined reference services to meet the needs of the community. It will highlight the …

Brave Like Me, Suzette Mcguire

Diverse Families Bookshelf Lesson Plans and Activities

No abstract provided.

Drum Dream Girl: How One Girl’S Courage Changed Music, Deirdre Cardona

Diverse Families Bookshelf Lesson Plans and Activities

No abstract provided.

Taking The Lead: How Stem Librarians Collaborated To Introduce Data Management Workshops At Ucf, Sandy Avila, Ven Basco

Faculty Scholarship and Creative Works

This presentation was delivered for the STEM Librarians Collaborative 2021 virtual conference during a roundtable discussion held on July 22, 2021.

This presentation will provide insight into how the STEM librarians created and collaborated with both internal and external library partners to hold data management workshops on campus. We will discuss how it is possible to start small and work from a grassroots approach to gain the attention of important campus partners. We will share how working with outside groups has helped us grow and what our plans for the future will be. Although the UCF Library does not have …

Presidential Rankings Are A Game — Not History, David Head

UCF Forum

C-SPAN recently published its latest expert ranking of presidents from the best, Abraham Lincoln, to the worst, James Buchanan.

Small Things, Alexandra Byron

Diverse Families Bookshelf Lesson Plans and Activities

No abstract provided.

The Minatory Minotaur: Demythologizing Myth In “The House Of Asterion”, Evan Chiovari

The Pegasus Review: UCF Undergraduate Research Journal

Recent critics of Jorge Luis Borges’s “The House of Asterion” (1947) have traced the author’s revisions in the original manuscript, charting his changing arrangement of information through the text. This essay investigates the information itself through structuralist and historicist theory. A structuralist reading analyzes Asterion’s worldview and shows how various narrators dock the integrity of his voice. Historicism probes aspects of religion, biology, and architecture to limn the true complexity of Asterion’s ties with society. Together, these theories reveal a trove of intricate intrigue and doubt. In this study I examine how Asterion, a reinvention of the Minotaur, is painstakingly …

Supporting Equity, Diversity And Inclusion In The Library, Sai Deng

Faculty Scholarship and Creative Works

This session discusses Equity, Diversity and Inclusion (EDI) in the library context. EDI are fundamental values of the library profession and community. The session addresses EDI cases and resources covering various library activities, including library retention, strategies and statements, access services, collection development and metadata creation. It especially focuses on metadata and resource description, as well as introduce the Inclusive Metadata & Conscious Editing Resources List of the Sunshine State Digital Network (SSDN). The purpose is to generate more awareness, interest, and discussion in the library, and create a more inclusive and diversified environment for the library and its served …

Tech Fails Got You Down?: Tips For Improving Your Online Teaching And Video Tool Experience, Sandy Avila, Sarah Norris

Faculty Scholarship and Creative Works

This presentation was given during the virtual Panhandle Academic Librarians Conference 2021 as a lightning round talk on July 16, 2021.

Abstract:

During 2020, academic libraries and librarians had to quickly adapt to the ever-moving changes throughout the year, especially with technology. Whether you're a tech pro or learning to navigate new tools, there's no doubt that you encountered a technology challenge or two throughout this past year. This session will explore a variety of tools for use in the classroom, with an emphasis on some of the more popular ones currently in use. The presenters will discuss how to …

Coffee In The Age Of Covid, David Poissant

UCF Forum

There’s a coffeehouse not far from where I live in Oviedo. It’s a chain coffeehouse, so if you know America, you know the coffeehouse I mean.

History News, Florida Historical Society

Florida Historical Quarterly

Announcements and Activities

History News, Florida Historical Society

Florida Historical Quarterly

Announcements and Activities

Tamiami Trail Blazers: A Personal Memoir, Russell Kay

Florida Historical Quarterly

Prior to the construction of the Tamiami Trail connecting the east and west coasts of Florida, the only cross-peninsular highway ran from Tampa to Daytona Beach. With the advent of automobiles in Florida shortly after the turn of the twentieth century, the possibility of constructing a highway across the Everglades was considered. It was a very controversial issue, however, and opponents argued that the giant cost and the great engineering problems would make the project impossible. Businessmen and chamber of commerce representatives on both coasts, however, insisted that it could be done. Shortly after the end of World War I …

History News, Florida Historical Society

Florida Historical Quarterly

Rembert W. Patrick Memorial Book Award, Arthur W. Thompson Memorial Prize in Florida History, other announcements and activities

Book Reviews, Florida Historical Society

Florida Historical Quarterly

Reviews of Harman, Trade and Privateering in Spanish Florida, 1732-1763, by Robert L. Gold; Carswell, Holmes Valley: A West Florida Cradle of Christianity, by John D. Ware; Snodgrass, Papers: Jacksonville Historical Society, Volume V, by O. Z. Tyler, Jr.; Castanien, El Inca Garcilaso de la Vega, and Varner, El Inca: The Life and Times of Garcilaso de la Vega, by Luis Rafael Arana; Halbert and Ball, The Creek War of 1813 and 1814, and Longstreet, War Cries on Horseback: The Story of the Indian Wars of the Great Plains, by John K. Mahon; Onis, Memoria Sobre las Negociaciones Entre Espana …

Director's Meeting, December 13, 1969, Florida Historical Society

Florida Historical Quarterly

Minutes from the directors' meeting

History News, Florida Historical Society

Florida Historical Quarterly

Notice of the annual meeting, speakers' bureau, news from local historical societies

Caloosahatchee Massacre: Its Significance In The Second Seminole War, George R. Adams

Florida Historical Quarterly

Recent scholarship has put the Second Seminole War in its proper place as one of the most dramatic episodes in the period of Indian removal. The war was the longest, most expensive and most exhausting Indian conflict of the era. Hostilities lasted from 1835 to 1842, and cost an estimated $40,000,000 while over 1,400 regular army troops and an indeterminable number of militiamen, civilians, and Indians lost their lives in the swamps and wilderness of Florida. Guerrilla tactics, atrocities, almost continual negotiation, generally undistinguished military activity, frequent change of command, and conflict between civilian and military authorities characterized the struggle.

Book Notes, Florida Historical Society

Florida Historical Quarterly

Brief notes of other books

"A Tale To Tell From Paradise Itself", George Bancroft's Letters From Florida, March 1855, Patricia Clark

Florida Historical Quarterly

Although the development of Florida as a resort for wealthy northern vacationers saw a product of the post-Civil War era, the decade preceding the war was the beginning of a modest influx of travelers, particularly to the northeast region which bordered on the St. Johns River and its tributaries. The subtropical climate, which proved to have a beneficial effect on those suffering mainly with chronic respiratory and bronchial ailments, lured the invalid, while the variety of bird and animal life attracted the hunters. In addition, there were the inveterate travelers-those disposed to adventure or goaded by curiosity as to customs …