Digital Commons Network^™

State Of The Field: Human Sociality And Our Expanding Circle, Matthew Mccool

Journal of Rhetoric, Professional Communication, and Globalization

The first part of this essay provides a brief summary of this journal’s first editorial, which examined eight needed developments and eight critical contexts for global inquiry. The second part addresses our expanding circle of ethics, which starts with kin but has gradually increased to include tribes, states, nations, and even the world. It is our expanding circle of ethics that has led to a heightened awareness of equality, the product of a noble goal with origins in recent social justice movements. The aim of this essay is to assert that the field has a promising future by including both …

Review Of Digital Literacy For Technical Communication: 21st Century Theory And Practice. Edited By Rachel Spilka. New York: Routledge. 2010. 272 Pages., Dave Jones

Journal of Rhetoric, Professional Communication, and Globalization

This collection of essays, edited by Rachel Spilka, addresses changes within the field of Technical Communication, and asks what those changes mean for scholars and practitioners. As technical (or professional) communication expands its focus in the 21st century to include tools, skills, and technologies beyond its traditional scope, the collection gathers together well-known technical communication specialists to ask what "literacy" might mean in this new context. Though the introduction at one point says that the anthology wishes to address "any type of literacy affected by technology of all types " (p. 7), the primary focus is clear: digital literacy. The …

Review Of The World Is Flat: A Brief History Of The Twenty-First Century; 1st Rev. And Expanded Ed. New York: Farrar, Straus And Giroux, 2006., Kathryn Northcut

Journal of Rhetoric, Professional Communication, and Globalization

There may be no more obvious popular book to review for the first issue of a journal on rhetoric, professional communication, and globalization than Thomas L. Friedman’s The World is Flat: A Brief History of the Twenty-First Century. Friedman, bestselling author of The Lexus and the Olive Tree, attempts to demystify globalization and suggest ways that governments and corporations will need to quickly adjust in an increasingly competitive market environment. Consistently as ambitious as the title suggests, Friedman’s book describes much of interest to technical communicators, especially those of us who just can’t travel enough to see things first hand …

Review Of Network Power: The Social Dynamics Of Globalization. David Singh Grewal. New Haven: Yale University Press, 2008., William Carney

Journal of Rhetoric, Professional Communication, and Globalization

The debate over globalization is often portrayed in both the mainstream media and some segments of academia as one that features two extremes. On one side are the “neoliberals” with a positive yet almost deterministic view of globalization. For them, the growth of an interconnected web of business, nonprofit, and governmental relations will ultimately improve living standards all over the world and the reach of this web has become all but inevitable. On the other side are those who see a nefarious side to globalization. They fear the extinction of cultural differences and ways of life for people powerless to …

In Case You Missed It: Selected Scholarship From The Discipline, Gerald Savage, David Alan Sapp

Journal of Rhetoric, Professional Communication, and Globalization

We all tell our undergraduate and graduate students how important it is to keep current in the field. In our professional lives as writers and communicators, that means keeping track of trends in industry and technology; as academics, it means keeping up on our reading—the latest books, recent articles in journals, the proceedings of our major conferences—so that we can contribute to disciplinary conversations, teach our classes with integrity, and advance our own research agendas effectively. As part of this process, we show our appreciation to those who contribute to the knowledge of our field and participate in the process …

Intercultural Rhetoric In The Technical Communication Curriculum: A Review Of The Literature, Jennifer Bracken Scott

Journal of Rhetoric, Professional Communication, and Globalization

Although many scholars in technical, professional, and business communication have argued for the inclusion of intercultural rhetoric and communication in technical communication curricula, several key tensions have emerged from this effort. These tensions center upon the competencies most necessary for graduates of our programs, as well as approaches for understanding and teaching intercultural communication. This literature review presents a discussion and critique of literature in the field based on articles collected from several major journals as well as book sections in the areas of technical, professional, and business communication; it also offers recommendations for further research and development in this …

Rethinking The Problem Of Linguistic Categorization For Global Search Engines, Matthew Mccool

Journal of Rhetoric, Professional Communication, and Globalization

The fields of social psychology and neuroscience have known for several decades that culture affects the way people carve up the world. This perceptual difference is often, but not always, aligned with similar differences in linguistics categories. If correct, this problem of linguistic categorization may have considerable impact on search algorithms. This paper examines the relationship between culture and linguistic categorization for global search engines. A total of 43 American and Chinese participants completed two classification tests, one derived from social psychology and neuroscience and the other based on a common classification problem for full-text searching. These data suggest that …

A Meta-Analysis Of The Cultural Propositions About Conflict Management Styles In Face-Negotiation Theory, Peter Cardon, Ephraim Okoro

Journal of Rhetoric, Professional Communication, and Globalization

Among the most influential intercultural communication theories is Ting-Toomey's face-negotiation theory. The theory has undergone a number of refinements over the past two decades and has emerged as one of the most cited theories in intercultural business communication research. The theory posits that face or “identity respect and other-identity consideration” is maintained and negotiated in communications and interactions of members of all cultures; however, it is perceived and enacted differently across cultures as a function of the cultural dimensions of individualism-collectivism, power distance, and low-context/high-context orientation. Our study is a meta-analysis of all research during the past two decades about …

Editor's Introduction To The First Edition: Eight Needed Developments And Eight Critical Contexts For Global Inquiry, Barry Thatcher

Journal of Rhetoric, Professional Communication, and Globalization

In this introduction, I articulate critical gaps, needed developments, and opportunities for rhetoric and professional communication in global contexts. My tone is intentionally provocative and personal, laying out my positions and concerns based on almost 20 years of experience working in both rhetoric/professional communication and intercultural/global studies. In this introduction, I also demonstrate the power (and beauty) of intercultural and global inquiry to expose unexamined assumptions and problems in current theory, research, and practice in rhetoric and professional communication. The first section introduces eight needed developments for global theory, research, and practice, based on current approaches in rhetoric and professional …

Agile And Lean Six Sigma Integration: A Leadership Framework, Alessandro Laureani

International Conference on Lean Six Sigma

Submitting final version of the paper attached.

Agile and Lean Six Sigma integration: a Leadership framework

Author: Alessandro Laureani, Independent Lean Six Sigma Scholar, Ireland

E-mail: [email protected] Phone: +353 87 914 4532

Purpose

The purpose of this paper is to illustrate how Agile methodologies and Lean Six Sigma can coexist and propose a Leadership framework to successfully merge Agile methodologies with Lean Six Sigma practice.

Design/methodology/approach

The paper builds on the author’s doctoral thesis on Leadership for Lean Six Sigma, and integrate Agile practices based on the author’s experience in the software development industry.

Findings

Agile methodologies, that came to …

The Implementation Of Lean Six Sigma For Operational Excellence In Digital Emerging Technology Companies, Bart Lameijer, Wilmer Pereira, Jiju Antony

International Conference on Lean Six Sigma

Purpose: The purpose of this research is to develop a better understanding of the hurdles in implementing Lean Six Sigma (LSS) for operational excellence in digital emerging technology companies. Design: We have conducted case studies of LSS implementations in six United States based companies in the digital emerging technology industry. Findings: Critical success factors (CSF) for LSS implementations in digital emerging technology companies are: (1) organizational leadership that is engaged to the implementation, (2) LSS methodology that is rebranded to fit existing shared values in the organization, (3) restructuring of the traditional LSS training program to include a more incremental, …

Lss Implementation In Micro Enterprises: Adoption Of Tools To Support Competitiveness, Seamus O'Reilly, Dermot Freeman, Lawrence Dooley

International Conference on Lean Six Sigma

LSS Implementation in Micro Enterprises:

Adoption of tools to support competitiveness

Seamus O’Reilly^a ([email protected]), Dermot Freeman^b ([email protected])

and Lawrence Dooley^a ([email protected])

^aCork University Business School, Ireland. ^bDermot Freeman & Associates, Ireland

Purpose

This study seeks to contribute to an emerging literature addressing Lean Six Sigma (LSS) implementation in the micro enterprise context. Specifically, it explores what LSS tools address business opportunities and challenges identified by micro enterprises.

Methodology

This study adopts a purposive sampling approach. Thirty micro enterprise who had availed of a lean start programme launched by a …

Lss4.0 - Creating Opportunities From Existing Limitations, Tanawadee Pongboonchai-Empl

International Conference on Lean Six Sigma

Abstract

Purpose: This research explores Lean Six Sigma (LSS) limitations identified in previous studies and underpins the need to integrate Lean Six Sigma with Industry 4.0. Furthermore, this paper presents a use case for an opportunity offered by data-driven tools.

Method/Approach: Expert Interviews were conducted with senior Lean Six Sigma practitioners and academics in Europe. The data were analysed using qualitative content analysis and NVivo software.

Findings: This paper reveals limitations experienced by practitioners and their causal relationships. Additionally, new limitations have emerged, reinforcing the urgency to inject data-driven technologies into the traditional LSS Framework. Associated with this is the …

Replicating Lean Six Sigma Green Belt Education, Martinus J. Buijvoets, Bob Walrave, Jukka-Matti Turtiainen, Gregory H. Watson

International Conference on Lean Six Sigma

Purpose – This paper describes the intricates and possibilities of replicating a Lean Six Sigma Green Belt (LSSGB) education model from a pilot program to other universities—employing ‘replication as strategy’—based on a validated ‘business model.’

Study design/methodology/approach – This work is grounded in a case study on the ESTIEM LSSGB educational method and draws on the replication literature. Specifically: (1) replication as strategy (Winter and Szulanski, 2001) to replicate stimulating learning environments, and (2) replicating sets of teaching practices (Baden-Fuller and Winter, 2007). These theories are practiced using data obtained from various sources: Participant-observer data, interview data, and secondary case …

Six Sigma, Sustainability, And It Management: A Research Review And Discussion Of Future Directions, Manal Alduraibi, Timothy Winders, Chad Laux

International Conference on Lean Six Sigma

Abstract

Purpose- Six Sigma is based upon quality improvement by finding the root cause and refining processes to the precision of process outcomes. The purpose of this research was to conduct a systematic literature review (SLR) to explore the Six Sigma techniques and information technology (IT) management concepts to identify the IT management principle's impact on the sustainability of Six Sigma project efforts and identify the gaps that are essential to be addressed through further research. This research also discusses the principles of IT management upon the influence on Six Sigma projects, and subsequent contribution to organizational economic sustainability. An …

Rattle Detection – An Automotive Case Study, Orla Hartley

International Conference on Lean Six Sigma

This case study showcases the use of statistical tools to develop an objective Squeak and Rattle (S&R) measurement and detection test for End Of Line (EOL) sign off in an automotive manufacturing environment. Audio Induced S&R is an unwanted vibration within the vehicle caused by the sound system, impacting on customer perception of vehicle quality. Testing for S&R in an automotive environment has a key challenge; how to robustly detect a rattle at the EOL and thus prevent plant escapes to the customer. The objective test developed used microphones and analysers in order to replace an e subjective listening test. …

The Application Of Measures Of Lean Production For Services, Willem Salentijn, Jiju Antony, Chad Laux

International Conference on Lean Six Sigma

This paper gives insights on how to measure the degree of lean for services and explores existing instruments, proposing adaptions on an existing instrument, developed for production.

Deliberate And Emergent Strategies Of Lean Implementation In Higher Education (He) – A Multiparadigmatic Approach., Justyna Maciąg

International Conference on Lean Six Sigma

Strategies of Lean implementation in HE

by Justyna Maciąg

The purpose of this paper is to report on strategies that have been spontaneously emerging in the implementation of Lean management in HE institutions. The paper presents qualitative research on the implementation of the Lean concept in HE institutions worldwide and Poland.

Sustaining Continuous Improvement In Public Sector Services Through Double Loop Learning, Chris Buckell Msc, Mairi Macintyre Assoc. Prof.

International Conference on Lean Six Sigma

Abstract

Purpose: Public Service Organisations (PSOs) are facing continuing funding challenges and increased pressure to maintain and improve service delivery with fewer resources. One response, with the promise of improving efficiency rather than cutting services, has been to implement Continuous Improvement (CI) but success has been sporadic and unpredictable. The well documented and pervasive CI methodologies in PSOs, including Lean and Six Sigma, have general agreement across practitioners and scholars alike, thus the reasons behind their potted success must lie elsewhere, in the culture or the environment perhaps? This work explores the wider contextual issues of CI implementation with the …

Key Themes Of Practical Implications Of Lean, Six Sigma And Lean Six Sigma In The Public Administration Sector. A Systematic Literature Review, Evangelos Psomas, Efthalia Keramida, Antony Jiju

International Conference on Lean Six Sigma

Abstract

Purpose: The purpose of this paper is to identify the key themes of practical implications of Lean, Six Sigma (SS) and Lean Six Sigma (LSS) in the public administration sector.

Design/methodology/approach: A Systematic Literature Review (SLR) was conducted based on the following academic publishers: Emerald, Elsevier/Science Direct, Sage, Springer Link, Taylor & Francis, and Willey online. Fifty-six articles published between 2004 and 2020 were found. Based on the “affinity diagram”, the practical implications of Lean, SS and LSS were classified into key themes.

Findings: The plethora of the practical implications identified were classified into fourteen meaningful key …

From Letters To Logistics - The Enabling Role Of A Lean Transformation Programme In A National Postal Service: The Case Of An Post, Ireland, Seamus O'Reilly, Leadiing Edge Group, An Post

International Conference on Lean Six Sigma

From Letters to Logistics - The enabling role of a lean transformation programme

in a national postal service: The case of An Post, Ireland

Seamus O’Reilly (Cork University Business School), David Murray (An Post) and Joe Aherne (Leading Edge Group)

Abstract

Purpose

This paper investigates the role of a lean transformation programme in supporting the transition of a national postal (mail) service from a traditional letter delivery service to a competitive parcel delivery service.

Methodology

Given the objective an intrinsic case study (Stake, 2005) approach was adopted, as this specific case was of interest. To support this approach the researchers …

Improve Outcomes In Lean Six Sigma With Servant Leadership, David W. Hoffa, Chad Laux, Manal Alduraibi

International Conference on Lean Six Sigma

1. Purpose

The purpose of this study was to explore lean leadership within Lean Six Sigma (LSS). The objective of this paper was to explore how LSS program success might be improved by focusing Black Belt efforts on mentoring Green Belts with a servant leadership model. The importance of Green Belt projects is typically overlooked in the literature. The effects of prioritizing the development of Green Belts and building a culture of continuous improvement over the traditional Black Belt project focus is explored.

2. Design/Methodology/Approach

The methodology of this paper is inspired by the authors’ field experiences in managing LSS …

Waste As A Product Of Organisational Culture, Dobrochna Sztajerska, Karolina Pawlusiak

International Conference on Lean Six Sigma

The organisational culture was subjected to studies for many years (Schein, 1983; Svyantek and DeShon, 1993; Sułkowski 2001, Chmielewska-Muciek 2009), so was the muda (waste) concept (Womack and Jones, 1996; Rother and Shook, 2003; Liker, 2003; Lisiecka and Burka, 2015). However, there is no research linking these two constructs, especially when it comes to looking for specific waste depending on the organisational culture.

Six Sigma And Lean Approach For Enhanced Process Value Chain, Maryam Zulfiqar

International Conference on Lean Six Sigma

Abstract

This research highlight the different aspects of implementing lean and six-sigma approach, their contrasting features and integration in manufacturing organizations. Qualitative research method has been used to conduct this research as the defined period of time for the research was limited. This method was pertinent for the deep analysis of literature and case studies of concerned approaches. It helped to conduct the research in a subjective manner. The use of secondary data saved time from preparing the questionnaires or surveys also the ethical approval from the University of the West of Scotland was not required. Descriptive feature of qualitative …

Lean Six Sigma As An Enabler For Healthcare Operational Excellence In Covid-19, Olivia Mcdermott Dr, Antony Jiju

International Conference on Lean Six Sigma

1. Purpose -This paper aims to present the results of a qualitative research interview study on the utilization and importance of Lean Six Sigma methods in the Healthcare sector in COVID-19 and in pandemics in general.
2. Design/methodology/approach -a qualitative interview approach was utilised by interviewing leading Lean Six Sigma academics and practitioners who are expert in and have experience in Lean Six Sigma.
3. Findings – Lean Six Sigma methods are proven and can be utilised in pandemic situations to improve efficiency and resilience in the healthcare system and readiness for pandemics.
4. Research limitations/implications - One limitation of this research was that …

Application Of Lean Six Sigma To Reduce The Cost Of Regulatory Noncompliance., Reham Nour, Chad Laux

International Conference on Lean Six Sigma

1. Purpose

This research focused on the adoption of Six Sigma within FDA-regulated pharmaceutical companies to create an effective CAPA system for reducing the cost of noncompliance and supporting organizational performance.

2. Design/Methodology/Approach

This study utilized the DMAIC methodology, in a case study, to improve the CAPA process within a medical device company regulated by the FDA. All the critical requirements for compliance CAPA system was being defined from the FDA sources and the DMAIC model was be applied to improve and maintain CAPA performance.

3. Findings

Using the DMAIC approach supported identifying the bottlenecks and process variation. within CAPA. …

Applying Lean Six Sigma And Systematic Layout Planning To Improve Patient Transportation Equipment Storage In An Acute Care Hospital, Sandra Furterer, Pratheeka Kancharla

International Conference on Lean Six Sigma

Purpose:

The purpose of this project was to optimize the patient transportation process at an acute care hospital to achieve reduced transportation times.

Methodology:

A detailed Lean Six Sigma study on the patient transport and equipment handling processes helped to determine possible ways to reduce the equipment handling time which eventually reduces the patient transportation time. The Systematic Layout Planning (SLP) approach usually applied in manufacturing environments was used to identify which patient transport equipment was needed to be stored in which locations throughout the hospital footprint. The assignment of equipment to locations was determined based on frequency of use, …

Response To Fuson, Clements, And Sarama Commentary On Litkowski, Duncan, Logan, And Purpura (2020), David J. Purpura, Ellen C. Litkowski, Robert Duncan, Jessica A.R. Logan

Purdue Center for Early Learning Faculty and Staff Publications

In response to Fuson et al.’s commentary on Litkowski et al. (2020), we clarify and expand on three areas: (1) the need for prekindergarten standards, (2) the value in developmental survey work, and (3) the importance of understanding curriculum translation and uptake. Specifically, we note that standards need to be appropriate for grade-level and it is time for more aligned prekindergarten standards. Developmental survey work is critical for ensuring that standards and expectations are accurate and adjusted to meet current needs and can be used address equity issues in instruction. Furthermore, we agree that intervention and curriculum work are needed, …

More Than Mechanisms: Shifting Ideologies For Asset-Based Learning In Engineering Education, Brian E. Gravel, Eli Tucker-Raymond, Aditi Wagh, Susan Klimczak, Naeem Wilson

Journal of Pre-College Engineering Education Research (J-PEER)

Learning spaces, the practices in which people engage, and the representations they use are ideological. Ideologies are coherent constellations of values, beliefs, and practices that impose order on how disciplines like engineering operate. Historically, engineering spaces have been dominated by a relatively technocratic, rationalistic, and exclusionary ideology, but more recent attention to asset-based approaches to engineering education offers transformative promise. Asset-based ideologies can reshape images of legitimized engineering practice, recasting engineering education to disrupt dominant exclusionary ideologies. This paper describes an assets-based learning space, SETC, that recaptures the imagination of engineering for technological and social change. Drawing from extensive ethnographic …

Engineering Care: How Two Young Women Of Color Establish Positional Identities In A Robotics Space, Nyissia Charmaine Spruill, Colin Hennessy Elliott, Daniela Della Volpe, Keidy Alcantara

Journal of Pre-College Engineering Education Research (J-PEER)

This paper examines video data of a high school robotics team to explore practices that empower youth from underrepresented groups in engineering to disrupt traditional boundaries around what engineering is and who is considered competent to participate in its practice. We analyze in-the-moment positioning work with a focus on care and maintenance practices to understand how two young Women of Color author and negotiate positional identities as part of disciplinary practices. We argue that they co-author programming positional identities by crafting a local relational space, or a comfort space, through resonating acts of care for each other’s development. A more …