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From User-Centred To Stakeholder Oriented Service Design: Implications For The Role Of Service Designers And Their Education Based On An Example From The Public Sector, Lorenz Herfurth
ServDes Conference Series
This working paper reflects on an inquiry into a current service design practice, by sharing insights into the changing role of service designers and by outlining implications for service design education. It is based on ethnographic research with a public-sector service design agency. Observations suggest that service designers become increasingly concerned with and integrated into the organizational context that they try to change. This paper then firstly gives a real-world example of the deep integration of service designers in a client organization, a council, it continues by describing the interactions and relationships that service designers have with this organization and …
Service Design For Behavioural Change - Current State Of The Discipline And Practice In India, Ravi Mahamuni, Pramod Khambete, Ravi Mokashi-Punekar
Service Design For Behavioural Change - Current State Of The Discipline And Practice In India, Ravi Mahamuni, Pramod Khambete, Ravi Mokashi-Punekar
ServDes Conference Series
We investigated the current picture of appreciation, state of relevant knowledge and skills, and practice among the Indian design professionals regarding service design and design for behaviour change. Inter alia, the current scenario regarding the embeddedness and maturity path of service design in academic institutes and industry were studied. Indian society and businesses are facing challenges that are wicked, deep and complex due to the diversity of social, cultural, and economic conditions. They could benefit from a synthesis of service design and design for behavioural change. This study is exploratory in nature. However, it is a significant initial step to …
Learning And Practicing In Service Design, Alessandro Deserti, Anna Meroni, Bas Raijmakers
Learning And Practicing In Service Design, Alessandro Deserti, Anna Meroni, Bas Raijmakers
ServDes Conference Series
The paper analyses the contributions to the “learning and practicing’ track of “ServDes.2018 Proof of Concept” and categorises them by identifying convergences and defining six emerging topics. As a result, new roles and responsibilities emerge. They can be summarised in a few directions: 1) beyond learning - where more and more, service designers are explicitly or implicitly requested to play the role of educators within organisations; 2) beyond human centred design – where the need to better understand the role of and the interaction with ‘non-human agents’ emerges; 3) beyond organisational change – where the transformational role of design seems …
Proceedings Of Drs2018 International Conference, Vol. 4: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 4: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 6: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 6: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 7: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 7: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 2: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 2: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 3: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 3: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 5: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 5: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Proceedings Of Drs2018 International Conference, Vol. 1: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
Proceedings Of Drs2018 International Conference, Vol. 1: Design As A Catalyst For Change, Cristiano Storni, Keelin Leahy, Muireann Mcmahon, Peter Lloyd, Erik Bohemia
DRS Conference Volumes
A catalyst is something that precipitates events; it is the coming together of different entities to generate something new; it is the spark for wider change. Framed by the Catalyst theme, these proceedings explore existing and emergent areas at the intersections of design research, practice, education and policy.
Developing Future Wearable Concepts Using Archival Research And E-Textiles, Sarah Walker, Katherine Townsend, Sarah Kettley, Martha Glazzard, Karen Harrigan
Developing Future Wearable Concepts Using Archival Research And E-Textiles, Sarah Walker, Katherine Townsend, Sarah Kettley, Martha Glazzard, Karen Harrigan
Experiential Knowledge (EKSIG) Conference Series
This paper reflects upon an interdisciplinary design research project ‘Electric Corset and Other Future Histories’ developed by a creative team of design practitioners from the fields of textile, fashion and, product design. The investigation is being undertaken in collaboration with the Nottingham City Museums and Galleries whereby access to their archive of historical garments and accessories is facilitated through working closely with the curator of the Costume and Textile Collection. The aim of the research is to convey the value of accessing archives; the potential role for items of material culture from past lives to inform e-textiles and wearable concepts …
Air And Mimetics: Making Form, Playing Form And Form In Motion, Adriana Ionascu
Air And Mimetics: Making Form, Playing Form And Form In Motion, Adriana Ionascu
Experiential Knowledge (EKSIG) Conference Series
Form and form-making are central to every (object-based) craft practice, therefore the impact of emerging technologies on craft processes which involve software as an approach to form- giving becomes significant in the thinking, making and fabrication of objects. This study investigates the role of digital forming of air as an interactive method in form-finding in ceramic craft. It focuses on the possibilities of generating three-dimensional digital models by using 3D Scanning/Imaging and the ‘Sense’ programme by way of cultivating an integrated digital approach to ceramic craft making. The adoption of software into ceramic crafting involves the assimilation of digital-making into …
An Experimental Approach For The Inclusion Of The Experiential Aspects Of Lighting Through The Design Process Of Atmospheric Luminaires, Natalia Triantafylli, Spyros Bofylatos
An Experimental Approach For The Inclusion Of The Experiential Aspects Of Lighting Through The Design Process Of Atmospheric Luminaires, Natalia Triantafylli, Spyros Bofylatos
Experiential Knowledge (EKSIG) Conference Series
This paper, based on the capacity of light to form the material area around it, seeks to understand the possibilities towards the implementation of light in design, as an empirical phenomenon. Aiming to extend the concept of atmospheric luminaires and to support their design, a design framework in the form of design tool format is proposed. By understanding the experiential nature of a luminous atmosphere, it becomes clear that its interpretation is personal and subjective and thus the design approach should not be seen as problem solving but as an opportunity for creation and experimentation. The design approach is proposed, …
Beauty Or Brains, Cautious Or Courageous? Gender And Power In Online Visual Designs, Nina Lysbakken
Beauty Or Brains, Cautious Or Courageous? Gender And Power In Online Visual Designs, Nina Lysbakken
Nordes Conference Series
Gendered visual communication is a major part of contemporary, mediated discourse, yet these expressions are seldom reflected upon from a designers' perspective. Whose voices are empowered in tabloid newspapers and gendered magazines? In what ways can we express gender? In this visual essay, I provide an auto-ethnographic perspective, and use personal reflections and visualisations to show a process of deconstructing, shaping and encoding gendered expressions on mobile platforms from my point of view, as a designer and a woman. The essay contributes to research writing methodologies, by questioning conventional ways in which scholarly research is presented. I draw on concepts …
Who Wore It Best? Understanding Mediated Fashion As Design, Synne Skjulstad
Who Wore It Best? Understanding Mediated Fashion As Design, Synne Skjulstad
Nordes Conference Series
How interdisciplinary design practices intersect as a powerful communicational core in fashion is given little attention in design studies. Even as fashion design is a design domain in its own right, this paper argues that our conceptions of power in fashion need to more fully include fashion as a matter of communication design. This paper argues that power is enacted via combinations of material and immaterial articulations of design practices in fashion. Design practices are essential in shaping the tastes, styles, and desires at the heart of fashion, thus rendering fashion design as an expanded field that reaches far beyond …
Bridging Service Design With Integrated Co-Design Decision Maker Interventions, Sune Gudiksen, Anders Christensen, Pernille Henriksen
Bridging Service Design With Integrated Co-Design Decision Maker Interventions, Sune Gudiksen, Anders Christensen, Pernille Henriksen
DRS Biennial Conference Series
In this paper we are exploring the relation between participation and fiction with the aim of investigating how fiction can be a resource for participatory design and can shed more light on the participatory value of fiction. We describe how fiction has been taken up and conceptualized in contemporary design research and argue that different strategies for applying fiction may be seen as a resource for evoking various forms of participation. Furthermore this paper present three case examples of participatory prototyping, that makes use of play or games as a way to engage participants with a particular use of make-believe. …
Integrating Sustainability Literacy Into Design Education, Andrea Quam
Integrating Sustainability Literacy Into Design Education, Andrea Quam
DRS Biennial Conference Series
A base definition of sustainability is balancing environmental, economic and societal concerns with future generations in mind. At its core, sustainability is future-focused, as the education of future design professionals must be. Design is understood to be a discipline seeking to improve the condition of current and future populations. Why then, is sustainability not universally integrated into design education programs and their curricula? This paper will look at a logical framework for instructors to introduce sustainability into design curriculum in a manner that shifts from looking at sustainability competencies, to a more profession-specific vision for sustainable literacy. An argument for …
What Is Sought From Graphic Designers? A First Thematic Analysis Of Job Offers For Graphic Design Positions In The United Kingdom, Paulo Roberto Nicoletti Dziobczenski, Oscar Person
What Is Sought From Graphic Designers? A First Thematic Analysis Of Job Offers For Graphic Design Positions In The United Kingdom, Paulo Roberto Nicoletti Dziobczenski, Oscar Person
DRS Biennial Conference Series
An empirically grounded understanding about which knowledge and skills that are sought from designers is missing for a number of professional subfields of design. This gap in research challenges i) design educators in planning their educational offerings and ii) design practitioners and students in articulating their contribution to clients and future employers. In this paper, we study the references that are made to knowledge and skills in job offers for graphic designers in UK. Based on a first thematic analysis of 1,406 job offers, we distinguish four main knowledge areas for graphic designers in terms of i) operational design skills, …
Design Research, Storytelling, And Entrepreneur Women In Rural Costa Rica: A Case Study, Maria Gabriela Hernandez
Design Research, Storytelling, And Entrepreneur Women In Rural Costa Rica: A Case Study, Maria Gabriela Hernandez
DRS Biennial Conference Series
This paper describes a project exploring design research practices and empathic design to produce context-specific knowledge to inform and facilitate visual storytelling, in collaboration with the Women’s Association of Chira Island, a rural ecotourism association from the Pacific of Costa Rica. While their pioneering ecotourism projects have gained national recognition, its members have faced multiple challenges, including reassessing gender and social roles and furthering their capacity to support development in the community. Their experiences and stories became their most valuable asset, triggering the need to communicate them to benefit similar populations. The contents of this project were developed during three …
The Cycle Of Interdisciplinary Learning And Theory- Solution Building In Design Research, Young-Ae Hahn
The Cycle Of Interdisciplinary Learning And Theory- Solution Building In Design Research, Young-Ae Hahn
DRS Biennial Conference Series
This article discusses a new perspective on the sustainable product/service development process as an iterative cycle of interdisciplinary learning phase and theory-solution building phase. Such a perspective puts emphases on deductive or abductive-inductive communication activities between stakeholders, difference in research paradigms within which involved researchers act in, and how given information leads to useful insights for theory-building or solution-building via cognitive operations. The cycle is described with the author’s observations made during a research project, with specific cognitive activities pronounced in stakeholders’ learning and ideation activities.
Futurescaping The Museum, Vince Dziekan, George Oates, Teal Triggs, Marta Ajmar
Futurescaping The Museum, Vince Dziekan, George Oates, Teal Triggs, Marta Ajmar
DRS Biennial Conference Series
This Conversation session will curate an open exchange about museum futures by exploring design as both a form of cultural heritage and as a catalyst for socio-cultural agency. The confluence of this subject is extremely timely and relevant given the Victoria and Albert Museum’s transformative vision and influential, catalysing role in the impending Olympic Park redevelopment. As part of London’s single most significant cultural infrastructure project since the establishment of “Albertopolis” back in the 1850s, the museum is approaching “V and A East” as a “once-in-a-lifetime” opportunity to redesign the museum in response to the digital, democratic age. In this …
Uses Of Argumentation Theory And Dialogic Methods In The Design Research Process, Luke Feast, Stella Boess, Karel Van Der Waarde
Uses Of Argumentation Theory And Dialogic Methods In The Design Research Process, Luke Feast, Stella Boess, Karel Van Der Waarde
DRS Biennial Conference Series
Designers are becoming involved in working to address complex challenges and this has led some to argue that decision-making in design should be based on evidence and knowledge gained through research. However, while natural sciences aim to describe, explain and predict observable phenomena, design research often has the additional aim to be useful and to contribute to improving or interacting with situations. Consequently the knowledge brought together in design research must often satisfy the condition of generativity as well as generality, meaning that design research should have the additional capacity to generate creative reasoning and innovative design.In this conversation we …
Designing The Unknown: Supervising Design Students Who Manage Mental Health Issues, Welby Ings
Designing The Unknown: Supervising Design Students Who Manage Mental Health Issues, Welby Ings
DRS Biennial Conference Series
Seneca in his Moral Essays said, ‘No great genius has ever existed without some touch of madness’ (1928, p. 284). When working with highly gifted designers, it is not uncommon to encounter such a connection. However, as supervisors we can often find ourselves navigating unstable territories with little pedagogical guidance. This article discusses some implications of working creatively with Design students who manage mental health conditions in a postgraduate environment in a New Zealand University. In doing so, it considers it reflects upon the research journeys of two candidates and the construction of responsive, creativity supportive environments developed to support …
“Dis - Course Is Killer!” Educating The Critically Reflective Designer, Veronik Kelly
“Dis - Course Is Killer!” Educating The Critically Reflective Designer, Veronik Kelly
DRS Biennial Conference Series
Design practice knowledge is culturally and socially mediated, and historically situated. It is a discourse. Discourse, when conceived as a social practice, is simultaneously a method of understanding and signifying the world, a mode of acting upon the world and other persons, and also a means of transforming these operations (Fairclough, 1993). The significance of conceiving of design as a discursive practice is that it draws attention to the ways in which design knowledge is (re)produced by a particular culture and tied to human conduct. In these terms, a critical approach to analysing discourse as a social practice can be …
Reverse Innovation: How Has Design In The Greater Pearl River Delta Region Changed The World, Ningchang Zhou, Tao Huang
Reverse Innovation: How Has Design In The Greater Pearl River Delta Region Changed The World, Ningchang Zhou, Tao Huang
DRS Biennial Conference Series
After more than 40 years of rapid development, industrial design in Mainland China is due for a thorough documentation and examination. In particular, design in the Greater Pearl River Delta region has played a crucial role in this process and must be studied carefully to help us understand what could transpire in the future. This paper aims at deepening the understanding of the cultural context of innovations in the Greater Pearl River Delta Region. Based on years of direct involvement with the growing of the industrial design profession, the authors started a research project to document significant design companies that …
Serious Play Strategies In The Design Of Kinetic And Wearable Devices, Lois Frankel, Ellen Hrinivich
Serious Play Strategies In The Design Of Kinetic And Wearable Devices, Lois Frankel, Ellen Hrinivich
DRS Biennial Conference Series
Encouraging spontaneous creativity is an on-going quest in design. Play embodies this. This paper builds on the concept of “serious play” as a design strategy for creating new and innovative ideas. It discusses a qualitative study involving six teams of designers, each generating initial concepts for wearable and interactive kinetic devices. It describes the playful interactions that emerged as a common strategy for their collaborative and creative ideation practices. It contributes features that further clarify the nature of serious play in relation to humour, role-playing scenarios, gestures, and multi-sensory involvement.
The Ways Of Synesthetic Translation: Design Models For Media Accessibility, Dina Riccò
The Ways Of Synesthetic Translation: Design Models For Media Accessibility, Dina Riccò
DRS Biennial Conference Series
Synesthetic translation, historically applied to artistic productions and in the twentieth century applied by scholars to neuroscience to explain the unity of the senses, is addressed, defined and illustrated in this paper with regard to designing access to content. In particular, the paper shows how the concept of accessibility, underlying every interlinguistic translation process, may be promoted by synthetic translations, i.e. particular types of intersemiotic translation - among various codes (verbal, figurative, sonorous, etc.) - in which the original text (prototext) and the translated text (metatext) use different sensory registers. The goal is to achieve a form of design that …
Introducing Experience Goals Into Packaging Design, Markus Joutsela, Virpi Roto
Introducing Experience Goals Into Packaging Design, Markus Joutsela, Virpi Roto
DRS Biennial Conference Series
Consumer experiences are an increasingly important driving force for commerce, affecting also packaging design. Yet, experience design for packages is rarely studied. Specifically, there is a gap in research regarding the integration of experiential goals, Xgoals, into the packaging design process. Open questions include how to describe Xgoals in design briefs when package design is outsourced, how to deal with changes during the design process, and how to evaluate whether the delivered design evokes the intended experience in the target audience. In this explorative paper we present three package design cases in which Xgoals were integrated into the design briefs. …
United We Stand: A Critique Of The Design Thinking Approach In Interdisciplinary Innovation, Fiona Maciver, Julian Malins, Julia Kantorovich, Aggelos Liapis
United We Stand: A Critique Of The Design Thinking Approach In Interdisciplinary Innovation, Fiona Maciver, Julian Malins, Julia Kantorovich, Aggelos Liapis
DRS Biennial Conference Series
There has been a recent upsurge in the promotion of ‘creative thinking’. The input of several disciplines is necessary to innovate new products and services. However, there remain many challenges to collaboration amongst creative and science-based disciplines. This paper examines disparities between designers and technologists when innovating and tackling problems. It is suggested that dominance of one party is likely to result in inadequate results. This paper seeks to explore how collaboration can be mediated by design thinking. A case study of designers and technologists working on a software development project is presented. The case study highlights challenges resulting from …
Introduction: Design And Translation, Giovanni Baule, Elena Caratti
Introduction: Design And Translation, Giovanni Baule, Elena Caratti
DRS Biennial Conference Series
The linking of knowledge domains is an important indicator to how knowledge operates and can address priorities, values and scope held by the user. In this paper, source domains used in the discussion of architectural content are of interest. One of the strongest tools to examine knowledge sources is Conceptual Metaphor Theory (CMT) and metaphor analysis. The paper uses a corpus of contemporary architectural theory and criticism texts to analyse the source domains used in architectural cognition through the Cognitive Linguistic and Discourse Analysis application of CMT. The analysis highlights the contemporary presence of traditional source domains but also addresses …