Digital Commons Network^™

Public Sector Experiences Of Disruptions In The Psychological Contract: The Influence Of Ideological Currency And Digital Transformation On Public Servants, Willemijn Van Haeften, Xander Lub, Pascal Ravesteijn, Pascale Peters

Communications of the IIMA

Digital transformation is reshaping public-sector work and may alter how public servants evaluate their psychological contract with their employer. This research-in-progress examines how critical incidents associated with digital transformation disrupt psychological contracts and how ideological currency, the perceived commitment to valued societal causes or principles, shapes subsequent trajectories toward renegotiation, repair, or exit. The study uses a qualitative phenomenological design based on semi-structured interviews with 20 employees from five Dutch municipalities experiencing transformation-related changes. The Critical Incident Technique is combined with the dynamic psychological contract phase model to reconstruct disruption trajectories, while thematic analysis identifies recurring patterns across cases. Preliminary …

Digital Mindset Efficacy For Human-Ai Career Readiness, Frank Lin, Conrad Shayo

Communications of the IIMA

This article develops digital mindset efficacy as a key capability for human-AI career readiness. It argues that success in AI-shaped workplaces requires not only technical tool use but also the confidence and capacity to learn with, evaluate, collaborate with, and responsibly govern digital and AI systems. Drawing on digital mindset, digital intelligence, AI proficiency, self-efficacy, and life-skills literature, the article proposes a theory-based model linking digital mindset efficacy to AI proficiency and life skills through mastery experience, vicarious learning, social persuasion, and affective regulation. It illustrates the model through a General Education course, Leadership for Global Challenges: Exploring the Digital …

The Nine-Block Pyramid: A Structural Framework For Cultivating An Ai Adoption Mindset Culture At Enterprise Scale, Ahmad Masri

Communications of the IIMA

Enterprise artificial intelligence (AI) adoption is nearly universal in name but shallow in practice: a large majority of organizations now use AI in at least one business function, yet only a small minority have scaled it enterprise-wide, and leadership commitment rather than technology is repeatedly cited as the binding constraint. This conceptual paper argues that AI adoption is fundamentally a mindset-culture problem, not a tooling problem, and proposes a nine-block pyramid as a practical framework describing a sequencing heuristic, anchored in established organizational-behavior theory, for the cultural conditions an enterprise should build to sustain an AI adoption mindset: (1) Enterprise …

Saas As The Backbone Of Digital Transformation: How Ai Turned Cloud Software Into Intelligent Enterprise Infrastructure, Amar Fejzić

Communications of the IIMA

Software-as-a-Service (SaaS) has become one of the most consequential infrastructures of digital transformation because it lowers the cost, time, and complexity of adopting enterprise capabilities. At the same time, artificial intelligence (AI), especially generative and conversational AI, is changing SaaS from a delivery model into an intelligent operating layer that automates workflows, personalizes customer interactions, and supports data-driven decisions. This paper develops a conceptual synthesis of academic literature and public organizational cases to examine how SaaS shaped digital transformation and how AI is reshaping SaaS itself. The analysis shows that SaaS enables scalable experimentation, faster deployment, and modular integration, while …

Which Cultural Values Influence The Success Of Process Implementations Within Sme Service Oriented Organizations In The Netherlands?, Dennis Monkel, Benny De Waal, Pascal Ravesteijn

Communications of the IIMA

Digitalization has shifted Business Process Management (BPM) from a technical discipline toward a stronger emphasis on culture, behaviour and organizational knowledge. Yet little is known about which cultural values support process implementation in SMEs. This study examines how BPM culture influences process implementation success in Dutch service-oriented SMEs, drawing on six values: customer orientation, excellence, responsibility, teamwork, innovation, and results orientation. A qualitative multiple case study was conducted across four SMEs, based on thirteen semi-structured interviews and the Organizational Culture Assessment Instrument (OCAI). While implementation success was assessed through employee acceptance, actual use and structural embedding. The findings show that …

Culture, Context, And Change: How California Community Colleges Counseling Units Interpret And Enact Transformation, James A. Grabow

Electronic Theses, Projects, and Dissertations

This study examines how practitioners experience and implement transfer-related reforms within the California Community College (CCC) system. Guided by sensemaking theory (Eddy, 21013) and organizational change frameworks (Kezar, 2014), this qualitative intrinsic case study explores how administrators, counselors, and student services professionals interpret and enact statewide transfer policies within a single institutional context. Data were collected through semi-structured interviews with seven participants and analyzed using thematic analysis.

Findings reveal that policy implementation is a complex, non-linear process shaped by three primary factors: sensemaking and communication, organizational structures, and human and relational dynamics. Participants described navigating information overload, inconsistent messaging, and …

Reorienting Library Technology Through Slowness And Care, Sanjeet Mann

Library Faculty Publications & Presentations

Nearly all operations and services in contemporary libraries are mediated by technology. This makes systems and technology work an important place in the organization from which to address issues of time, power and culture.

In this essay, published as a chapter in a collection of essays about Slow Librarianship, I describe the origins of the associations between time, speed and technology in Western society. I articulate an alternative understanding of technology as relational, grounded in the needs and lived experience of those who work in and use libraries. I draw from several emerging concepts, including Slow Librarianship, feminist ethics of …

Bridging Assessment And Implementation A Toolkit For Improving Quality In Preschool Settings, Virginia M. Roundy

Electronic Theses, Projects, and Dissertations

High-quality early childhood education (ECE) is foundational to children’s development and long-term success, yet ensuring consistent quality across diverse programs remains a persistent challenge. This project examines how assessment data, particularly from the Classroom Assessment Scoring System (CLASS), 2nd Edition, can be transformed from static evaluations into dynamic tools for professional growth. While CLASS observations provide reliable measures of teacher–child interactions, their greatest potential emerges when these data are translated into actionable guidance that informs daily practice.

To bridge the gap between assessment and implementation, this paper presents a comprehensive Assessment Toolkit composed of three integrated components: assessor-written summary reports, …

Potential Adverse Effects On Lifestyle And Food Intake Pattern In Night Shift Workers, Stacie L. Coleman

Electronic Theses, Projects, and Dissertations

Abstract

Night shift work is prevalent in healthcare and other industries, yet its effects on lifestyle factors such as food intake, sleep quality, and mental health remain underexplored. This study investigates the impact of night shift schedules on nurses’ wellness, focusing on eating patterns, sleep, physical activity, and mood. A sample of 13 nurses were divided into two shift groups: day (n=5) and night (n=8); and they completed a questionnaire to assess the variables related to their behavior, food choices, eating habits, sleep patterns.

The results of previous research studies indicate that night shift nurses are more likely to adopt …

Faculty Senate Executive Committee Agenda (11/25/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Minutes (11/25/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Agenda (11/4/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Minutes (11/4/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Agenda (10/28/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Minutes (10/28/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Exploring Ai Corporate Governance Through The Lens Of Dynamic Capabilities, Albert Samigullin, Paul Dooley

Communications of the IIMA

As AI technologies evolve, organizations must continuously adapt their governance structures to address emerging challenges related to transparency, ethics, and regulatory compliance. Given the rapid pace of AI advancements, traditional governance approaches may not be sufficient to ensure responsible AI oversight while maintaining competitiveness. This research examines AI corporate governance through the lens of Dynamic Capability (DC) Theory, focusing on how organizations can develop the capacity to sense technological and regulatory shifts, seize opportunities, and reconfigure governance mechanisms to align with AI-driven transformation. Through a literature review and the development of an AI Corporate Governance Framework grounded in DC Theory, …

Sustainable Enterprise Architecture: Embedding Circular Economy And Lifecycle Thinking In It Strategy, Sai Chandrahas Kaveripakam, Frank Lin

Communications of the IIMA

This paper explores the integration of sustainability into traditional Enterprise Architecture (EA), proposing a novel Sustainable Enterprise Architecture (SEA) model, and uses the fashion industry to illustrate the efficacy of the proposed model. The SEA framework systematically embeds environmental, social, and economic sustainability principles into corporate strategy and operational practices. This research also addresses the significant intention-action gaps among consumers and organizations in sustainability practice. Through vivid case examples, such as MUD Jeans' leasing model and Pact's affordable circular apparel, this research highlights practical pathways for operationalizing sustainability. By leveraging Circular Economy (CE) and Product Life Cycle (PLC) concepts, SEA …

Faculty Senate Executive Committee Agenda (10/14/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

Faculty Senate Executive Committee Minutes (10/14/2025), Csusb Faculty Senate

CSUSB Faculty Senate records

No abstract provided.

To Leave Or Not To Leave: Organizational Support Types, Utility And Employee Commitment, Zhe Dong

Electronic Theses, Projects, and Dissertations

Organizational support research has shown it to be a significant predictor of organizational commitment; however, specifying labeling support types and grouping them has rarely been done, let alone the utilization of the supports. In this study, undergraduate students were recruited to investigate how different types of organizational support and their utilization influence organizational commitment (OC), specifically the six types of support groups (monetary/financial, developmental, work-life balance, health and wellbeing, social, recognition, and reward). Using hierarchical regression and moderation analyses, this study examined 1. Whether specific support types predict organizational commitment, 2. Whether specific support types can explain more variance in …

Ethical Dilemmas And Solutions In The Adoption Of Ai Technologies In Supply Chain, Mohammad Reza Sadeghi Moghadam, Taha Mansouri, Iman Ghasemian Sahebi

Communications of the IIMA

As organizations increasingly adopt artificial intelligence (AI) technologies to optimize their supply chain operations, they face a growing set of ethical challenges that demand careful consideration. This study explores the key ethical dilemmas and potential solutions in implementing AI within the supply chain context, drawing insights from in-depth interviews with a diverse group of experts. The thematic analysis of the interview data revealed four primary ethical dilemmas: algorithmic bias and discrimination, lack of transparency and explainability, privacy and data ethics issues, and the socioeconomic impacts of AI-driven automation. To address the dilemmas, this study identified various mitigation strategies, including techniques …

Safety, Access To Resources, And Inclusion: A Mixed-Methods Study Of The Lgbtqia+ Community In The Inland Empire, Jessica Mary Fanene, Leonardo Serrano Jr.

Electronic Theses, Projects, and Dissertations

LGBTQIA+ individuals face growing discrimination, exclusion, and systemic inequities that threaten well-being. Rising anti-LGBTQIA+ rhetoric exacerbates these challenges, contributing to anxiety, depression, and heightened suicide risks. This study explores LGBTQIA+ individuals’ sense of well-being by analyzing how external factors impact safety and inclusion. Using an exploratory, mixed-methods approach, this study surveyed members of the LGBTQIA+ community in the Inland Empire to determine perceptions on well-being (n = 219). Based on descriptive statistics, about one third of participants reported a below average to average sense of safety (35.6%), access to resources (32.0%), and inclusion (33.8%). Meanwhile, thematic analysis revealed that the …

Burnout Among Mental Health Professionals In Northern California: A Mixed-Methods Study, Sade Butler

Electronic Theses, Projects, and Dissertations

Burnout, characterized by prolonged emotional, physical, and mental exhaustion, is a widespread issue affecting millions of professionals in the United States and globally. Previous research has not adequately addressed the phenomenon of burnout, particularly in California. This study took a mixed-methods approach to determine the scope of, contributing factors to, and coping strategies for burnout among mental health professionals in Northern California. A sample of 93 mental health professionals completed a survey that contained both closed-ended and open-ended questions on burnout. Descriptive statistics indicated that 89.2% of participants experienced a moderate to severe level of burnout at work. Meanwhile, thematic …

Minutes (3-7-2025), Associated Students, Incorporated

Associated Students, Incorporated records

No abstract provided.

Increasing Inclusive Practices In An Elementary School Using Transcendental Phenomenology, Jenny C. Chiappe, Bryan E. Thornton, Mary A. Falvey

The Journal of Special Education Apprenticeship

This transcendental phenomenology study examined two schools, one comprehensive elementary school and one segregated special education center, as they transitioned to become one school to create more inclusive spaces for students with extensive support needs (i.e., intellectual and developmental disabilities). The transition occurred over a three-year period. The study used purposive sampling. Three general education and three special education teachers and the principal completed individual interviews during Year 3 of the transition. Classroom observations were conducted. The study used thematic analysis and revealed themes that described the school restructuring process: uncertainty during restructuring process; uncertainty around access based on students’ …

Csusb Statistical Factbook (2025), California State University, San Bernardino

CSUSB Statistical Factbook

No abstract provided.

Climate Perceptions For Underrepresented Leaders: Influencing Service Employees' Proactive Behaviors Through Psychological Safety And Knowledge Sharing., Huy(Robert) Gip, Michelle Russen, Priyanko Guchait

Marketing Faculty Publications

Much of the diversity research in hospitality and tourism has focused on employee representation and management practices, but little attention has been paid to the role of inclusion among diverse leaders. This study investigates how employees’ perceptions of an inclusive climate for leadership diversity (PICLD) impact their psychological safety, knowledge sharing, and proactive work behaviors. A sample of 182 hospitality and tourism employees was analyzed using PLS-SEM, revealing that PICLD positively influences psychological safety and knowledge sharing, which, in turn, impacts proactive work behaviors. The study provides both theoretical and practical implications, enriching literature on antecedents of proactive …

Surviving And Thriving In The Hybrid Cloud: A Review Of The Current Cloud Computing Landscape, Peter Munsch, Alison Munsch

Journal of International Technology and Information Management

Background and Purpose

Both academic and industry institutions have increasingly migrated essential services to public cloud providers (e.g., Microsoft, AWS, Google) with mixed outcomes. Some industry leaders attempted to fully replace their on-premises data centers with public cloud services, a move not advised without thorough performance and cost analyses (Potel, 2023). Despite some organizations pulling back from the “Cloud First” strategy, the public cloud services market continued to grow, with revenue increasing by approximately 20% year-over-year since 2020 and surpassing half a trillion dollars in 2022 (IDC Worldwide Semiannual Public Cloud Services Tracker, 2H 2022). Cloud technologists suggested that hybrid …

Exploring The Impact Of Leaders’ Emotional Intelligence On Employee Retention And Job Satisfaction: An Employee-Centric Perspective, Stacia Mccambridge

Electronic Theses, Projects, and Dissertations

Employee retention and job satisfaction are crucial for the success of higher education institutions, as turnover incurs high costs and disrupts operations. This qualitative phenomenological study explored how leaders’ emotional intelligence, as defined by self-awareness, self-management, social awareness, and relationship management emotional intelligence, impacts employee satisfaction and retention in university settings in Southern California. The theoretical framework used for this study was the emotional intelligence theoretical framework of Goleman et al. (2002), which includes self-awareness, self-management, social awareness, and relationship management competencies to conduct surveys and interviews. The two research questions that guided this study of how employees described, based …

Exploring The Integration Of Blockchain In Iot Use Cases: Challenges And Opportunities, Ivannah George

Electronic Theses, Projects, and Dissertations

Blockchain and The Internet of Things (IoT) is a significant paradigm which has gained traction in today’s digital age as two complimentary technologies. The combination of IoT's connectivity with blockchain's security creates new opportunities and solves problems associated with centralized systems. This culminating project aims to delve deeper into the integration of blockchain technology in IoT applications based on select use cases to uncover potential benefits and significant challenges of blockchain integration across different sectors. The research objectives to be addressed are: (RO1) How emerging vulnerabilities manifest in the implementation of blockchain within current IoT ecosystems. (RO2) How current opportunities …