Digital Commons Network^™

To Link Or Not To Link? Multiple Team Membership And Unit Performance, Eean R. Crawford, Cody J. Reeves, Greg L. Stewart, Stacy L. Astrove

Faculty Publications

Multiple team membership is common in today’s team-based organizations, but little is known about its relationship with collective effectiveness across teams. We adopted a microfoundations framework utilizing existing individual- and team-level research to develop a higher-level perspective on multiple team membership’s relationship with performance of entire units of teams. We tested our predictions with data collected from 849 primary care units of the Veterans Health Administration serving over 4.2 million patients. In this context, we found multiple team membership is negatively associated with unit performance, and this negative relationship is exacerbated by task complexity.

The School-Based Family: Teachers As Parental Figures For Orphans And Vulnerable Children In Ugandan Schools, Stacy Taniguchi, Angela Warren, Steve Hite, Mark Widmer, Ramon B. Zabriskie, Yusef Nsubuga, Christopher Mugimu

Faculty Publications

The purpose of this study was to examine the possible formation of surrogate families within Ugandan schools, especially among orphans who lack positive development opportunities typically provided by parents. This qualitative study sample of 66 Ugandan secondary school students were selected from eight schools in the Mukono district of Uganda. Findings suggest a potentially widespread family formation pattern between students and their teachers. More than 75% of students interviewed self-identified their teacher as family. Some teachers were able to offer orphans and vulnerable children positive developmental assets and were, therefore, identified as family.

An Empirical Study Of Service Recovery Quality And Customer Retention, Kristen Bell Detienne, Joan Westwood

Faculty Publications

This article proposes and empirically tests an original model of service recovery. Customer loyalty significantly impacts a company’s profitability. Customer satisfaction influences customer loyalty, and perceived recovery quality affects satisfaction. Surveys were mailed to 1,476 customers of a large financial services firm. This study examined how customers’ perceptions of the quality of service recovery efforts differs among customer groups. Customer groups were formed according to differing levels of post-recovery customer loyalty in order to study the impact of perceived service recovery quality on customer loyalty. The results of the study indicate that high- and low-loyalty customer groups differ in their …

The Relationship Between Academic Stress And Adolescents’ Problematic Smartphone Usage, Ting-Ting Xu, Hai-Zhen Wang, Winny Fonseca, Marc A. Zimmerman, Detlef H. Rost, James Gaskin, Jin-Liang Wang

Faculty Publications

Background: Problematic smartphone usage among adolescents and young adults is a growing concern.

Objective: The purpose of this study was to investigate whether depressive symptoms mediate the relationship between academic stress and problematic smartphone usage, and, more importantly, whether problem-focused coping moderates the association between academic stress and depressive symptoms.

Method: The sample comprised of 316 middle school students (46.8% males, M¼13.74 years old, SD¼0.87) in Southwest China. The results showed that depressive symptoms mediated the association between academic stress and problematic smartphone usage.

Results: This indirect relationship was conditioned by the degree of problem-focused coping. Specifically, those with lower …

“Thank You, Siri”: Politeness And Intelligent Digital Assistants, Nathan Burton, James Gaskin

Faculty Publications

Interactions with intelligent digital assistants like Apple's Siri, Amazon's Alexa, and Google’s Google Assistant can often be direct and terse, which is leading many to worry that users’ uncivility towards digital assistants is causing users to become ruder in their human interactions. Although digital assistants are nearing ubiquity, not much is known about how interactions with this form of artificial intelligence may negatively impact human social behaviors. Practice-oriented researchers have started initial explorations into the effects of interaction with digital assistants from a social psychology perspective, and academics have pursued similar questions within the paradigm of current human-computer interaction research. …

The Contribution Of Family Leisure To Family Functioning And Family Satisfaction Among Urban Russian Families, Mikale Williamson, Ramon Zabriskie, Jasmine Townsend, Peter Ward, Gilbert Fellingham, Irina Kuznetsova

Faculty Publications

The purpose of this study was to examine how both family leisure involvement and family leisure satisfaction contributed to the explanation of variance in family functioning and satisfaction with family life among urban Russian families (n = 597). As an initial examination of family leisure functioning in the Russian culture, mixed model analysis accounted for family-level and individual level variance, and indicated core family leisure satisfaction was the strongest predictor of all aspects of family functioning and satisfaction with family life, a pattern similar across other cultures. There were also positive relationships between balance family leisure and various aspects of …

Heritage Language Learners Of Russian And L2 Learners In The Flagship Program: A Comparison, Olga Kagan, Anna Kudyma

Russian Language Journal

In 2005, a consortium of schools consisting of Bryn Mawr College, University of Maryland, University of California Los Angeles, and Middlebury Summer School was formed in order to launch a Russian Flagship Program. Both participants and NSEP 1 felt that these universities would bring different strengths to the program: Maryland and Bryn Mawr, for example, would attract students returning from a year-long study abroad experience in Russia as administered by American Councils, and UCLA would attract heritage language learners from large Russian communities in both Northern and Southern California. As expected, the first cohort of UCLA Flagship students consisted of …

Businessmen And Ballerinas Take Different Forms: A Strategic Resource For Acquiring Russian Vocabulary And Morphology, Laura A. Janda

Russian Language Journal

Included in the tasks facing a language learner is the acquisition of a lexicon and a grammar. However, when the target language has inflectional morphology, these two parts of the language-learning task intersect in the paradigms of grammatical word forms because each open-class lexeme has a number of forms that allow it to express various combinations of grammatical categories. Among major world languages, Russian is relatively highly inflected, meaning that the challenges of acquiring vocabulary are compounded by the need to master the inflectional morphology. Even a modest basic vocabulary of a few thousand inflected lexemes has over a hundred …