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Smart Customer Service (A), Fred Spearin
Smart Customer Service (A), Fred Spearin
Faculty Publications and Presentations
This presentation discusses the importance of attitude when dealing with customers. The importance of attitude and body language is explained and how best to present yourself to convey the best possible message.
Smart Customer Service (Complete Presentation), Rachel Schwedt
Smart Customer Service (Complete Presentation), Rachel Schwedt
Faculty Publications and Presentations
Good customer service is vital to any organization that deals with the public. Presenter outlines the basic principles of quality service for both internal and external customers.
Professional Image Development, David B. Ross
Professional Image Development, David B. Ross
Faculty Presentations
No abstract provided.
Get On The Bus!: Improving College Access Through Mass Transit, Reginald James
Get On The Bus!: Improving College Access Through Mass Transit, Reginald James
Sustainability Conference
The Student Convergence will be an opportunity for students from all campuses to come together, meet each other, share best practices, and learn about opportunities for state-wide organizing. There will be space set aside during the day for University of California (UC), California State University (CSU), and California Community College (CCC) campuses to split into break-out groups with students from their own systems as well as some opportunities to bring all three groups together.
Santa Monica College: American College And University President's Climate Committment, Genevieve Bertone
Santa Monica College: American College And University President's Climate Committment, Genevieve Bertone
Sustainability Conference
Over 450 chancellors and presidents have signed the Presidents Climate Commitment. This was done with the best intentions, and with the strong encouragement of students, staff, faculty, and facilities staff; it feels like the right thing to do. However, making the commitment and implementing a program that meets its goals represent two very different tasks. This workshop will review current programs for addressing the climate challenge; identify their many obstacles; and explore strategies for overcoming these obstacles and achieving carbon neutrality. The format for this workshop will be simple. A matrix based on the most common issues and their possible …
Sustainable Works: Promoting Sustainable Practices In The Urban Environment, Radina Valova
Sustainable Works: Promoting Sustainable Practices In The Urban Environment, Radina Valova
Sustainability Conference
Many students have questions about how to be more sustainable. Learn about three different programs that educate students about how to live sustainably and how to communicate with those around them about these practices. The Sustainable Works Program reviews how they engage students in critical thinking activities while exploring the connections between sustainability and their daily lives. UC Davis describes their two-week course on teaching students how they can make changes regarding consumption in their homes and campuses. Learn about how to incorporate these lessons into a business curriculum and explore the opportunities and challenges to educating business students about …
Social Work In A Sustainable World, Nancy L. Mary
Social Work In A Sustainable World, Nancy L. Mary
Sustainability Conference
Nancy Mary will address how to train students to understand the role of social work in sustainable economic and community development. The session will also explain how Cal Poly Chocolates, an enterprise project of the university’s Food Science and Nutrition Department, has sold over $40,000 of fair trade chocolates in one year. In closing, Simcha Udwin will discuss how she developed a book and educational materials re-use program which meets the needs of prison and jail education programs, while helping the campus reach zero waste.
Sustainability Tracking, Assessment & Rating System (Stars): A Tool For Evaluating Campus Sustainability, Laura Matson
Sustainability Tracking, Assessment & Rating System (Stars): A Tool For Evaluating Campus Sustainability, Laura Matson
Sustainability Conference
STARS (Sustainability Tracking, Assessment, and Rating System), is a comprehensive, voluntary, self-administered campus sustainability performance measurement tool. STARS strives to translate disparate sustainability indicators into a single metric that will enable benchmarking within institutions as well as comparisons across campuses. In this interactive panel discussion, representatives from diverse California colleges and universities will share their experiences using the pilot version of STARS.
Csu Monterey Bay Chinatown Unity Garden Project, Iris Peppard
Csu Monterey Bay Chinatown Unity Garden Project, Iris Peppard
Sustainability Conference
The Grub Project plants gardens in backgrounds and shares the food grown with nearby apartment complexes that don’t have land to grow their own food. Another CSU Chico project The Cause House, a home made into a living demonstration of social change, offers community based workshops on living sustainably geared for low income people. The last presenter will be Iris Peppard, coordinator of CSUMB’s Service Learning Institute’s Soledad Street Community Garden and Green Team Job Training Program for the homeless.
Labrats: Laboratory Assessments For Research Sustainability, Lara Henry
Labrats: Laboratory Assessments For Research Sustainability, Lara Henry
Sustainability Conference
Faculty from the Weintraub Center for Reconstructive Biotechnology (WCRB) will present on how they have implemented new practices in the research setting. Resources for this project came from the UCLA Academic Sustainability Subcommittee, the Chancellor’s Facilities Management Team, and the student-initiated Education for Sustainable Living Program (ESLP), which provided student researchers to revise their recycling policy. Laboratory Research And Technical Staff (LabRATS), a program recently profiled in SCIENCE magazine, will then present on their sustainability assessment program for laboratories and how they are applying for LEED™ innovation points for building occupants’ involvement in the LabRATS Program.
Building Sustainability At Cal, Laura Moreno
Building Sustainability At Cal, Laura Moreno
Sustainability Conference
This session will include presentations from winners of the Energy Efficiency Partnership Best Practice Awards Competition for Best Student Sustainability Program. UC Berkeley will present on the Building Sustainability at Cal Program, which trains students to reduce the environmental footprint of campus buildings by educating building inhabitants and identifying structural and operational changes that can be made to the buildings. Humboldt State University will present on their Center for Appropriate Technology. There will also be a CCC Award Winner presenting.
Zero Waste Compost Project At Csu, Chico, Robyn Difalco, Max Kee
Zero Waste Compost Project At Csu, Chico, Robyn Difalco, Max Kee
Sustainability Conference
Learn about campuses who are taking the lead in recycling post-consumer materials from food waste to biodegradable dishware. The presentation will address both off-site composting where the local waste hauler is willing to accept post-consumer materials, as well as examples of where the campus had to take the lead and implement their own way to process post-consumer materials. We will compare start-up costs and savings and hear about tangible examples of how the various options work on a day to day basis.
Integrated Waste Management Program, Dennis Elliot
Integrated Waste Management Program, Dennis Elliot
Sustainability Conference
Cal Poly, San Luis Obispo and a community college will be presenting on their award winning innovative waste reduction programs. Dennis Elliot’s presentation will focus on their Integrated Waste Management Program. These awards are given out annually thanks to the generous sponsorship of the California Collegiate Recycling Council and the CCC/ IOU Energy Efficiency Partnership.
Respecting Water: Innovative Water Conservation And Management On The San Francisco State University Campus, Phil Evans
Respecting Water: Innovative Water Conservation And Management On The San Francisco State University Campus, Phil Evans
Sustainability Conference
In this session, we will discuss state of the art, smart, central irrigation control, combined with an ecosystem services approach to storm water management, to create an integrated and responsible campus plan for wise stewardship of our shared and intermittent water resources. A next step in the evolution of water harvesting in Mediterranean climates (like much of California) is fog drip collection. Dr. Dan Fernandez will be presenting how other similar climates have enhanced water supplies using this age old water harvesting technique and how this might be applied in California.
Making Sustainability Part Of Everyone's Job At California State University, Chico, Scott Mcnall
Making Sustainability Part Of Everyone's Job At California State University, Chico, Scott Mcnall
Sustainability Conference
Every staff and faculty member at each university has an opportunity and a responsibility to contribute to making their campus a successful living laboratory of sustainable practices. Come learn how three campuses are putting sustainability into all job descriptions, creating sustainability performance incentives, and training all staff regarding their role on a sustainable campus.
Sustainability Ucsb Campus, Perrin Pellegrin
Sustainability Ucsb Campus, Perrin Pellegrin
Sustainability Conference
The U.S. Green Building Council is transforming the LEED™ certification process to allow organizations with many buildings, like college/university campuses, to reduce the paperwork and cost of certification. UCSB, UCM, and CSULA are all involved in piloting these new approaches.
Ucla Weintraub Center Sustainability Efforts: Recycling Policy Development, Ichiro Nishimura
Ucla Weintraub Center Sustainability Efforts: Recycling Policy Development, Ichiro Nishimura
Sustainability Conference
Faculty from the Weintraub Center for Reconstructive Biotechnology (WCRB) will present on how they have implemented new practices in the research setting. Resources for this project came from the UCLA Academic Sustainability Subcommittee, the Chancellor’s Facilities Management Team, and the student-initiated Education for Sustainable Living Program (ESLP), which provided student researchers to revise their recycling policy. Laboratory Research And Technical Staff (LabRATS), a program recently profiled in SCIENCE magazine, will then present on their sustainability assessment program for laboratories and how they are applying for LEED™ innovation points for building occupants’ involvement in the LabRATS Program.
Portfolio Pilot Program, Mark Maxwell
Portfolio Pilot Program, Mark Maxwell
Sustainability Conference
The U.S. Green Building Council is transforming the LEED™ certification process to allow organizations with many buildings, like college/university campuses, to reduce the paperwork and cost of certification. UCSB, UCM, and CSULA are all involved in piloting these new approaches.
Usgbc's Portfolio Program, Melissa Gallagher-Rogers
Usgbc's Portfolio Program, Melissa Gallagher-Rogers
Sustainability Conference
The U.S. Green Building Council is transforming the LEED™ certification process to allow organizations with many buildings, like college/university campuses, to reduce the paperwork and cost of certification. UCSB, UCM, and CSULA are all involved in piloting these new approaches.
The Presidents Climate Commitment: Good Intentions, Real Obstacles, Possible Solutions, Pauline Souza, Genevieve Bertone, Mike Miller, Caitlin Fager, Lisa Mcneilly, Mitch Fine
The Presidents Climate Commitment: Good Intentions, Real Obstacles, Possible Solutions, Pauline Souza, Genevieve Bertone, Mike Miller, Caitlin Fager, Lisa Mcneilly, Mitch Fine
Sustainability Conference
Over 450 chancellors and presidents have signed the Presidents Climate Commitment. This was done with the best intentions, and with the strong encouragement of students, staff, faculty, and facilities staff; it feels like the right thing to do. However, making the commitment and implementing a program that meets its goals represent two very different tasks. This workshop will review current programs for addressing the climate challenge; identify their many obstacles; and explore strategies for overcoming these obstacles and achieving carbon neutrality. The format for this workshop will be simple. A matrix based on the most common issues and their possible …
Creating A Better And More Sustainable Future: Key Directions And Actions, Debra Rowe
Creating A Better And More Sustainable Future: Key Directions And Actions, Debra Rowe
Sustainability Conference
Keynote Speaker - Closing Plenary
Calcap Implementation At Uc Berkeley, Lisa Mcneilly
Calcap Implementation At Uc Berkeley, Lisa Mcneilly
Sustainability Conference
Over 450 chancellors and presidents have signed the Presidents Climate Commitment. This was done with the best intentions, and with the strong encouragement of students, staff, faculty, and facilities staff; it feels like the right thing to do. However, making the commitment and implementing a program that meets its goals represent two very different tasks. This workshop will review current programs for addressing the climate challenge; identify their many obstacles; and explore strategies for overcoming these obstacles and achieving carbon neutrality. The format for this workshop will be simple. A matrix based on the most common issues and their possible …
Architectural Internship At Dujardin Design Associates, Leah Votto
Architectural Internship At Dujardin Design Associates, Leah Votto
Architectural Studies Integrative Projects
No abstract provided.
Sustainable Transportation In Campus Planning And Capital Projects, Charlotte Strem, Renee Fortier, Sam Corbett, Winifred Kwofie
Sustainable Transportation In Campus Planning And Capital Projects, Charlotte Strem, Renee Fortier, Sam Corbett, Winifred Kwofie
Sustainability Conference
This session will discuss advancing sustainable transportation efforts through the physical planning process, including integrating sustainable transportation into campus master plans, long range development plans, and project plans/budgets. The session will provide tips for helping sustainable transportation elements withstand value engineering, budget priority challenges, and campus competition for space.
Long-Range Planning For A Green Transportation Program: The Ucla Experience, Renee Fortier
Long-Range Planning For A Green Transportation Program: The Ucla Experience, Renee Fortier
Sustainability Conference
This session will discuss advancing sustainable transportation efforts through the physical planning process, including integrating sustainable transportation into campus master plans, long range development plans, and project plans/budgets. The session will provide tips for helping sustainable transportation elements withstand value engineering, budget priority challenges, and campus competition for space.
Grub: Growing Resourcefully Uniting Bellies, Francine O. Stuelpnagel
Grub: Growing Resourcefully Uniting Bellies, Francine O. Stuelpnagel
Sustainability Conference
The Grub Project plants gardens in backgrounds and shares the food grown with nearby apartment complexes that don’t have land to grow their own food. Another CSU Chico project The Cause House, a home made into a living demonstration of social change, offers community based workshops on living sustainably geared for low income people. The last presenter will be Iris Peppard, coordinator of CSUMB’s Service Learning Institute’s Soledad Street Community Garden and Green Team Job Training Program for the homeless.
Cal Poly Organic Farm, Cindy Douglas
Cal Poly Organic Farm, Cindy Douglas
Sustainability Conference
This session will explore the founding and development of one of the oldest sustainable land-based college learning centers and farming operations in California, the Center for Agroecology & Sustainable Food Systems at UC Santa Cruz. In addition, the Cal Poly Organic Enterprise will present on how they have sustained themselves as a self supporting enterprise and how virtually every discipline at Cal Poly utilizes the farm. The development and programming features of the UC Davis Student Experimental Farm, as well as the Michigan State University, and Cornell University student farms will also be presented. We will learn how the students …
Water Collection From Fog, Daniel Fernandez
Water Collection From Fog, Daniel Fernandez
Sustainability Conference
In this session, we will discuss state of the art, smart, central irrigation control, combined with an ecosystem services approach to storm water management, to create an integrated and responsible campus plan for wise stewardship of our shared and intermittent water resources. A next step in the evolution of water harvesting in Mediterranean climates (like much of California) is fog drip collection. Dr. Dan Fernandez will be presenting how other similar climates have enhanced water supplies using this age old water harvesting technique and how this might be applied in California.
Zero Waste & Social Equity: Ucsb Civic Reuse Project - How To Grow A Project, Simcha Udwin
Zero Waste & Social Equity: Ucsb Civic Reuse Project - How To Grow A Project, Simcha Udwin
Sustainability Conference
Nancy Mary will address how to train students to understand the role of social work in sustainable economic and community development. The session will also explain how Cal Poly Chocolates, an enterprise project of the university’s Food Science and Nutrition Department, has sold over $40,000 of fair trade chocolates in one year. In closing, Simcha Udwin will discuss how she developed a book and educational materials re-use program which meets the needs of prison and jail education programs, while helping the campus reach zero waste.
If You Build It--They May Not Come!, Sam Corbett
If You Build It--They May Not Come!, Sam Corbett
Sustainability Conference
This session will discuss advancing sustainable transportation efforts through the physical planning process, including integrating sustainable transportation into campus master plans, long range development plans, and project plans/budgets. The session will provide tips for helping sustainable transportation elements withstand value engineering, budget priority challenges, and campus competition for space.