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Reaching Out, Reaching In: Building A Multi-Resource Network, Michiel Moll, Petro Coreejes-Brink

Michiel E Moll

CPUT Libraries and community engagement

The Crisis In Scholarly Communication, Part Ii: Internal Impacts On The Library, With A Focus On Technical Services, Hillary Corbett

Hillary Corbett

This article, the second in a two-part series, focuses on the roles that various library departments can and should play in the development of a robust scholarly communication program. It discusses how the crisis in scholarly communication affects different work areas and groups of staff. A whole-library approach to addressing the crisis can reveal how each department's responsibilities require management of different scholarly communication issues. The article also addresses the ways in which technical services is particularly impacted by the crisis in scholarly communication in order to provide a more in-depth analysis of how a discrete work area within the …

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Effects Of Library Instruction On University Students’ Satisfaction With The Library: A Longitudinal Study, Anthony Stamatoplos, Robert Mackoy

Robert Mackoy

Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.