Addressing Mental Health Of Hospitality Employees: An Exploratory Study, Chase Izell

Management Undergraduate Honors Theses

Exacerbated by a global pandemic, mental health challenges within hospitality professionals are an area of growing prevalence and concern for the industry. Historically unaddressed, these issues are continuing to impact the morale of essential talent which is promoting a culture of turnover that defines the industry today. Aside from the direct costs incurred by voluntary employee termination, the indirect costs to workplace culture and guest satisfaction have furthered the overall financial impact of a largely untreated problem. The objective of this research is to provide evidence of declining mental health in the hospitality industry while illuminating the key contributors to …

The Organizational Leadership Framework, John Robert Sparks

Doctoral Dissertations and Projects

The field of leadership has evolved quite drastically over the years. Douglas McGregor showed us the evolution from a Theory X style belief that employees are unmotivated and dislike their work to his Theory Y style belief that employees are motivated and receive a sense of enjoyment from their work. Abraham Maslow expanded on this work with his Theory Z belief that optimal employee performance would prevail with the proper leadership approach. For years now, leadership has focused on various approaches or styles that produce the best performance resulting from the relationship between the leader and their follower. Organizations, research, …

Police Education And Its Influence On Traffic Enforcement Performance, Shatavia Monique Kennedy

Masters Theses

In demanding occupations, the preference for formal education is presumptive when improving competency and workmanship. This study assesses the correlation between college education and traffic enforcement performance within a local police department in Aberdeen, North Carolina. In this study, performance strictly refers to issued traffic citations and traffic enforcement. The research consisted of a secondary analysis (public records) using qualitative data. Data were collected to determine which officers issued the most traffic citations from the highway patrol unit from January to June 2021. Second, qualitative data were collected via an interview with one of the department officers to obtain demographic …

Design Is A Social Process: A Survey On Inclusive Practice, Gabriel De Souza Silva

Architecture Undergraduate Honors Theses

This inquiry pivots the discussion on design practice toward process, and seeks to elucidate how inclusivity is achieved in it, and by what means it is maintained. The design process is interrogated through a series of case studies on contemporary practitioners that either describe themselves or are recognized by the wider design community as inclusive of gender, race, sexual orientation, ability level, and are sensitive to history of place. The case studies are selected to demonstrate a diversity of project types, management structures, and design tools, and they comprise the practices of LA Más, Assemble, and Bryony Roberts. The product …

Nurses Leading In Bridging The Culture Gap: Communicating With The Deaf Community, Veronica C. Leftridge

Electronic Theses and Dissertations

Nurses provide patient care in clinics, hospitals, homes, churches, schools, communities, and military, as well as on emergency medical helicopters. When a nurse is assigned to care for a patient, the patient expects the nurse to be culturally competent, communicate effectively, and provide safe quality care. However, cultural incompetence is observed when nurses provide care for Deaf patients, but they are unfamiliar with Deaf culture. In addition, communication is a fundamental skill nurses learn in nursing school, but course content in nursing programs rarely touches on how to communicate effectively with Deaf patients. Of the approximately 325 million people in …

Law Enforcement Policy And Personnel Responses To Terrorism: Do Prior Attacks Predict Current Preparedness?, Bryce Kirk

Graduate Theses and Dissertations

Terrorism has been on the mind of the American people and politicians alike since the 9/11 attacks over two decades ago. In the years since, there has been a massive shift in law enforcement priorities from community-oriented policing (COP) to homeland security-oriented policing. This was especially evident in the establishment of the Department of Homeland Security (DHS) shortly after the attacks on the World Trade Center and Pentagon in 2001, which was established to aid law enforcement entities with terrorism preparedness. While prior literature has addressed a variety of factors that have contributed to terrorism preparedness, very little research has …

Innovative Behavior; Raising Awareness For Creative Behavior In Education To Cultivate An Innovative Approach In Vocational Education., Jeanette Janine Matser

Creativity and Change Leadership Graduate Student Master's Projects

_{Innovative Behavior; Raising Awareness for Creative Behavior in Education to Cultivate an Innovative Approach in Vocational Education.}

The development of a rubric for innovative behavior in teachers is related to encouraging the status of creativity in the innovation process. It is powerful to use feedback to create a more creative approach in schools, it helps teachers to think creatively and how to cultivate a more innovative approach in the classroom. It creates and structures conversations among teachers interested in teaching and assessing creativity.

This project presents a background and the development of a rubric and a complimentary booklet to self-test …

Social Workers’ Experiences During Covid-19, Maija Slisco

Electronic Theses, Projects, and Dissertations

The purpose of this study is to identify personal and professional challenges that social workers faced while working in-person with clients throughout the COVID-19 pandemic. This research utilized an exploratory qualitative design. In-depth interviews were conducted with eight participants. Participants were MSW postgraduates recruited through convenience sampling methods. Data was collected via in-depth interviews to identify universal challenges social workers experienced. Through thematic analysis of open coding, the following five semantic themes emerged: safety concerns/risks, ethical professional dilemmas, decreased ability to engage in self-care/increased acquisition of unhealthy habits, loss of connection, and emotional distress Through axial coding, it was found …

Going Virtual: Addressing The Challenges Faced By Organizational Leaders When Employees Transition To Virtual Environments In Times Of Crisis, Mary Susan Johnson

Doctoral Dissertations and Projects

In response to the COVID-19 pandemic, colleges and universities across the world moved their operations online. While a great deal of focus was placed on the value of teaching and learning during a crisis period, very little attention was paid to the other side of higher education institutions—the business side. Suddenly these institutions and their operational staff were forced to discover new ways to perform tasks that had always been completed in person. The leaders of these organizations faced the added challenge of ensuring that their workforce remained engaged and motivated while working in the midst of stressful, even chaotic …

Oh, The Place You’Ll Go: The Effects Of Commuting Time On Work, Family, And Health Related Outcomes, Lauren Kistler

All Theses

People spend a majority of their lives working and commuting is an essential part of most workers’ daily schedule. According to the 2017 American Community Survey distributed by the U.S. Census Bureau, the average commute for Americans is approximately 27 minutes. Time spent commuting has increased in recent decades (Denstadli et al., 2017; Gimenez-Nadal & Molina, 2019; Hoehner et al., 2012; Künn‐Nelen, 2016). Commuting to work is often a source of stress for workers, and its detrimental impacts are a rising public health issue as well as an area of concern for occupational health psychologists. Commuting is not considered a …

The Adaptation And Innovation Model Of Organizational Resilience, Daniel Desa

Masters Theses and Doctoral Dissertations

The present study was designed to broaden the way researchers and practitioners of the organizational sciences conceptualize, measure, and ultimately work to improve the adaptability, innovativeness, and resilience of organizations. This involved identifying how to measure and delineate the relationships between the interlinked multilevel psychosocial constructs of organizational adaptability, innovativeness, and resilience and the individual and organizational level resources of personal resources, human capital, social capital, and job-related resources as components to a conceptual model of organizational effectiveness coined The Adaptation and Innovation Model of Organizational Resilience, or AIR model. A survey was developed and administered to operationalize worker perceptions …

The Student Perception Of Student Support Services Provided By California State University Of San Bernardino (Csusb) On Social Work Students’ Outcomes At Csusb, Michael Times, Denise Darling

Electronic Theses, Projects, and Dissertations

Student supportive services assist students by providing academic and mental health support. Overall success fulfills academic requirements and supports mental well-being by providing students with techniques to maintain healthy social relationships during rigorous academic programs. The purpose of this research explores the benefits of student support services for social work students at California State University San Bernardino (CSUSB). The research conducted concluded if supportive services had a direct impact on overall success. Office of Institutional Research as CSUSB has conducted student surveys to assess student satisfaction with supportive services; however, prior research has never been completed per academic program. This …

Do Diversity, Equity, And Inclusion (Dei) Initiatives Cause More Harm Than Good?: Extending Research To The Domain Of Lgbtq+ Discrimination, Lindsay Everhart

Honors Theses

Workplace diversity, equity, and inclusion (DEI) initiatives have been shown to delegitimize discrimination claims made by members of low-status groups, namely women and people of color (Dover et al., 2020; Kaiser et al., 2013). Previous research attributes this effect to the fact that DEI initiatives send signals of organizational fairness, thus causing individuals to overestimate the fairness of the organization and overlook discrimination claims. Given the fact that up to 40% of LGBTQ+ employees in one survey reported some form of workplace harassment due to their sexual orientation or gender identity, it is imperative that this line of research is …

The Effects Of Expectation Violations In The Workplace: Why Do Fresh Graduates And New Employees Leave?, Yingluo Zhu

Undergraduate Research Symposium 2022

For years, recent graduates and new employees have been faced with a work environment that is different from their expectations when they first choose a job or enter the workforce. The factors that new employees perceive as violating their expectations in the workplace may cause employees to lose interest in their careers, decrease job satisfaction, lose the momentum of completing work, and even wish to leave their jobs. This study was conducted through a questionnaire and quantitative analysis, applying expectancy violations theory (EVT) to recent graduates and new employers who are preparing or just starting their careers. Both the participants’ …

Pa/Pnh 390: Leadership Dynamics Oer Curation, Chealsye Bowley

Curated OER Collections

This OER curation is an annotated bibliography of prospective OER for the GVSU course PA/PNH 390: Leadership Dynamics, assembled by request from the instructor.

How Exemplary Female Superintendents In Orange, Riverside, San Bernardino, And San Diego Counties In Southern California Lead From The Heart, Jeanine Wulfenstein

Dissertations

Purpose: The purpose of this phenomenological study was to describe how exemplary female superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California lead from the heart using the four principles of Mark C. Crowley’s work, by demonstrating how they build a highly engaged team, connect on a personal level, maximize employee potential, and value and honor achievement within their organizations.

Methodology: This phenomenological study explored and identified the lived experience of eight California public school superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California. Study participants were selected for interview participation based …

Assessing Hygiene Factor Needs For A Statewide Extension Strategic Planning Process, Amy Harder, Mikey W. Hughes

Journal of Human Sciences and Extension

UF/IFAS Extension launched a long-term strategic planning process in 2019 to create positive change within the organization and within Florida. Conducting an internal needs assessment was prioritized as an important component of the planning process to address concerns that the previous strategic plan did not sufficiently focus on the organization’s needs, especially faculty needs. So, this study was conducted in 2020 to determine UF/IFAS Extension faculty’s perceptions of selected hygiene factors associated with workplace motivation. An online survey consisting of 13 sections was distributed through Qualtrics to 612 UF/IFAS Extension faculty. Faculty tended to be slightly satisfied with the UF/IFAS …

Determinants Of Police Department Change: An Institutional Theory Approach, Colby Dolly

Dissertations

This research examines the change in police practices after the death of Michael Brown in Ferguson, Missouri, in 2014. Immediately after his death and throughout the following years, police departments in St. Louis County faced immense pressure to change. The pressure originated from numerous fronts, including the media, local community groups, and politicians. This research evaluates the change in policing using institutional theory with data from surveys and interviews of police chiefs. The findings indicate changes in policies after 2014. The most significant change occurred in departments strongly influenced by the mimetic dimension of institutional theory. The research adds to …

Tackling Organizational Equity At Scale, An Academic Library Consortium Responds, Kim Armstrong, Gayle O'Hara, Josie Ragolia, Sarah B. Watstein

Collaborative Librarianship

This article focuses on the myriad ways the Orbis Cascade Alliance, a regional academic library consortium, has responded to the growing and longstanding need to address equity, diversity, and inclusion (EDI) in library spaces and organizations. Specifically, the article highlights a range of initiatives and approaches to advance EDI that the Alliance believes are in the mutual best interest of Alliance staff, its leadership (Board of Directors and Council), collaborative workforce (Teams and Groups), and ultimately, Alliance member libraries and the users they support.

Raging Hormones: Why Age-Based Etiological Conceptualizations Of The Development Of Antisocial Behavior Are Insufficient, Stuart F. White, S. Mariely Estrada Gonzalez, Eibhlis M. Moriarty

Psychological Science Faculty Publications

Developmental science, particularly developmental neuroscience, has substantially influenced the modern legal system. However, this science has typically failed to consider the role of puberty and pubertal hormones on development when considering antisocial behavior. This review describes major theoretical positions on the developmental neuroscience of antisocial behavior and highlights where basic developmental neuroscience suggests that the role of puberty and pubertal hormones should be considered. The implications of the current state of the science with respect to developmental neuroscience is considered, particularly what is known in light of development beyond puberty. This review shows that development continues to an older age …

Action Research In Hospitality And Tourism Research, Denise O'Leary, David Coghlan

Books/Book Chapters

In the context of tourism and hospitality studies, the potential of action research for generating robust actionable knowledge has not been yet realized. This chapter provides an account of the theory and practice of action research, demonstrates how it may be designed and implemented, and how it may generate actionable knowledge. It provides illustrative examples and shows how this research approach aligns effectively with some of the themes that currently engage the attention of researchers in the fields of tourism and hospitality such as process improvement, sustainability, and community-based tourism development. Thus, it makes a case for more widespread use …

Negotiating Allies And Alliances In Social Movements, Cynthia Wang, Sara Soderstom, Jennifer Whitson

Dismantling Bias Conference Series

No abstract provided.

Radical Listening, Action, And Reflection At The Boundaries Of Youth Violence Prevention, Laurie Ross, Roberto Diaz, Daniel Ford, Frankie Franco, Angel Guzman, Olivia Knightly, Maggie Macdonald, Eduardo Pagan, Jorge Ramos, Gabriel Rodriguez, Stacie Scott, Samuel Segal, Elizabeth Spivak, Laura V. Betts, Hank Von Hellion, Ronald Waddell

Experiential Learning & Teaching in Higher Education

The purpose of this article is to make visible collaborative pedagogical and research practices that opened space for community members to be co-educators and researchers with students and a professor on a youth violence assessment. We use Third Generation Cultural Historical Activity Theory (CHAT) as a conceptual framework to examine the learning that occurred in the boundary zone of our eight differently situated organizations. As we demonstrate through the inclusion of boundary dialogue excerpts, this process generated more authentic understandings of why racial inequity has persisted in youth violence outcomes. The assessment questions we asked, the key informants we engaged, …

An Examination Of The Antecedents And Outcomes Of Diversity Initiative Fatigue, Kennedy London Hammonds

Masters Theses & Specialist Projects

The purpose of my study is to examine the relationship between attitudes toward Black, Indigenous, and People of Color (BIPOC), cynicism towards organizational change, diversity initiative fatigue, and unit diversity climate. It was hypothesized that negative attitudes toward BIPOC will be associated with cynicism toward organizational change and diversity initiative fatigue will mediate that relationship. It was also hypothesized that unit diversity climate will moderate the relationship between negative attitudes toward BIPOC and diversity initiative fatigue and moderate the relationship between negative attitudes toward BIPOC and cynicism toward organizational change. To examine these relationships, a survey was distributed to WKU …

This Fence Makes No Sense: Developing A Community Engagement Curriculum For Swampscott, Ma, Elana Zabar

Community Engagement Student Work

This project sought to understand the best way to integrate non-exclusionary community engagement into Swampscott, Massachusetts. A curriculum that would encourage municipal officials of Swampscott, MA to develop a more inclusive community engagement process was built and presented to local community engagement practitioners, both affiliated and not affiliated with the municipality, for their feedback. The curriculum suggests creative engagement solutions the town can offer to community members throughout a project's timeline, from idea generation to problem definition, to project development, to post-implementation feedback. These methods of engagement, written under the lens of the Transformative Paradigm, were specifically designed to reduce …

Reducing Employee Burnout: The Role Of Organizations, Aixa E. Evenson

Leadership Education Capstones

Organizations experience high rates of burnout amongst their staff. Whether it be team productivity, staff deadline completion pace, work engagement, staff turnover rates, or other relevant areas of a leader’s team, burnout has shown to cause a significant decrease in satisfaction and functionality in a staffer’s workplace (Maslach & Leiter, 2016). The purpose of this study was to identify the organization’s role in supporting their leaders to reduce staff burnout. Theories that support this study are the Job-Demands Resource Theory, the Conservation of Resources Theory, and the Valuation Theory of Organizational Change. Each of these theories present a need for …

Understanding Campus Environmental Sustainability: A Thematic Analysis Of Interviews With Facilities Management Staff And Administrators At The University Of Denver, Alejandro Cerón, Dinko Hanaan Dinko, Izzy Beltran, Madeline Bonner, Mia Glover, Linh Nguyen, Madeline Ohaus, Maren Parchen, Quisi Rodriguez-Oregel, Delanee Taylor, Dani Thompson, Kansas Wood

Anthropology: Undergraduate Student Scholarship

This project sought to understand what influences sustainability choices on the University of Denver campus. Universities and colleges play a pivotal and influential role in shaping sustainable future discourse in society. As centers for innovation and research, universities continue to generate new knowledge and skills necessary to create awareness of the negative impact of human activities on the environment and pathways to mitigate these impacts. Over the past decades, there has been a growing transformation of universities from places of knowledge creation to places where created knowledge is implemented. Thus, in the field of environmental change, there is a growing …

Identifying Complex Adaptive Systems Using Quantitative Approaches At A Midsized Biotechnology Firm, Sean M. Sullivan

All Theses And Dissertations

Rapid technological progress is becoming more challenging for organizations to implement and manage. The traditional, hierarchical leadership models are often inadequate to cope with continuous change, and the inability to keep up with the latest advances can quickly imperil a company. In particular, the field of biotechnology is currently experiencing revolutionary advances. Where hierarchical leadership models lapse, complexity theory and complexity leadership theory may provide an alternative leadership model for successful organizational adaptation. However, much of the research surrounding complexity theory remains academic. Historical data from a biotechnology company was analyzed during a computer hardware and software upgrade to detect …

Pre-Service Teacher Preparation In Trauma-Informed Pedagogy: A Review Of State Competencies, Nicole C. Reddig, Janet Vanlone

Faculty Journal Articles

Trauma-informed pedagogy recognizes childhood trauma and its influence on students’ behavior, health, and ability to learn. By utilizing trauma- informed pedagogy, teachers can help children who have experienced trauma build resiliency. To determine if pre-service teachers are being trained in trauma-informed pedagogy, a systematic review of state-level teacher competency policies from all 50 states and Washington, D.C. was conducted. These teacher competencies were coded for the presence of elements of trauma-informed pedagogy. The review has shown that five states require teacher training in trauma-informed pedagogy and far more require training in individual elements, including social-emotional learning and cultural responsiveness.

Developing A Model To Measure Public Sector Knowledge Management Performance Using The Analytic Network Process, Hussein N. Chalabi

Dissertations

Knowledge Management (KM) is a relatively a nascent field under the discipline of public administration. Specifically, KM performance measurement in the public sector is one of the areas that, to some extent, received less attention from scholars. This study aims to develop a model to measure KM performance in the public sector. The model of this dissertation is derived from system theories, where KM is depicted as a system consisting of intertwined and interacting elements. The proposed model is hypothesized to measure KM through evaluating knowledge resources, knowledge processes, and environmental factors identified as a prerequisite to the success of …