Digital Commons Network^™

Effective Revenue Planning For Small Minority-Owned Mental Health Organizations, Beonko Alejandro Sampson

Walden Dissertations and Doctoral Studies

AbstractRevenue planning for minority-owned organizations is vital for sustainability. This is a significate concern for behavioral health practitioners who must deal with the changing landscape of mental health and the financial worries of sustaining a successful organization. This case study examined effective revenue planning for a minority-owned behavioral health organization located in the mideastern part of the United States. The organization provides several different behavioral treatment services for children, adolescents, and adults. The Baldrige excellence framework for healthcare guided a system-based approach to assessing the minority-owned organization. The systems approach identified noted organizational components of leadership, strategy, and operations. Themes …

Strategies To Reduce Turnover Among Black Home Healthcare Aides, Diane Allen Tate

Walden Dissertations and Doctoral Studies

Many individuals prefer to remain in their homes as they age instead of entering a long-term care facility. As the proportion of older Americans rapidly grows, the demand for delivery of nonmedical services by home healthcare aides (HHAs) is expected to increase. However, the national and local supply of HHAs is insufficient and must be rectified to meet a projected increase of older Americans by 2050. This research study involved exploring this problem for one small home healthcare organization in the Maryland suburbs outside of Washington, DC with an HHA workforce that was comprised predominantly of Black/African American and African …

The American Founding Documents And Democratic Social Change: A Constructivist Grounded Theory, A I. Forde

Walden Dissertations and Doctoral Studies

Existing social disparities in the United States are inconsistent with the promise of democracy; therefore, there was a need for critical conceptualization of the first principles that undergird American democracy and the genesis of democratic social change in America. This constructivist grounded theory study aimed to construct a grounded theory that provides an understanding of the process of American democratic social change as it emerged from the nation’s founding documents. A post hoc polytheoretical framework including Foucault’s, Bourdieu’s, and Marx and Engels’s theories of power was used to understand power dynamics. The research question focused on understanding the process of …

Exploring The Benefits Of A Collaboration Between Behavioral Health Coaches And Clinicians, Devan White

Walden Dissertations and Doctoral Studies

This case study addressed how to best use health coaches in the field of behavioral health to improve the accessibility and outreach of a new program launched by the target organization that emphasizes coaching as an intervention for improving well-being and mental fitness. The purpose of this qualitative case study was to investigate the potential influence of coaching within the behavioral health field and explore how health coaches could partner with clinicians or behavioral health leaders to allow for more collaboration and accessibility to services. The RQs centered on how health coaches might support the treatment of those who have …

Strategies To Reduce Turnover Among Black Home Healthcare Aides, Diane Allen Tate

Walden Dissertations and Doctoral Studies

AbstractMany individuals prefer to remain in their homes as they age instead of entering a long-term care facility. As the proportion of older Americans rapidly grows, the demand for delivery of nonmedical services by home healthcare aides (HHAs) is expected to increase. However, the national and local supply of HHAs is insufficient and must be rectified to meet a projected increase of older Americans by 2050. This research study involved exploring this problem for one small home healthcare organization in the Maryland suburbs outside of Washington, DC with an HHA workforce that was comprised predominantly of Black/African American and African …

Emotional Intelligence Training And Professional Salespeople, Tracey Honeycutt Sigler, Charles D. Shepherd Ph.D

Atlantic Marketing Journal

Emotional intelligence (EI) has long been considered a significant success factor, especcially in careers like personal selling that involve considerable social. contact (Goldman, 1995). As a result, a series of studies have investigated the link between EI and sales performance. The results of these studies indicates that EI can positively impact sales performanace. As a result, researchers (Deeter-Schmelz & Sojka, 2003) have called for its integration into sales training programs. However, to this point, no research has established an effective approach to EI training in sales. This study begins to rectify that shortcoming by indentifying best practices in general EI …

Leading In Liminality: Implications On Individual And Collective Identity, And Knowledge Creation For School Leaders, David Sorkin, Melodie Wyttenbach, John Reyes, Michael Warner

Journal of Catholic Education

In the spring of 2020, schools of all sectors across all nations were forced to close their doors as COVID-19 rippled through communities. Drawing upon the concept of liminality, which refers to a stage, state, or period of transition (Soderlund & Borg, 2017), this study investigated the intersections of the experience of liminality during the pandemic and functioning for Catholic school leaders. Interviews with urban school leaders were analyzed to understand key characteristics of liminality as experienced by school leaders within organizations. Findings indicate that school leaders responded to the liminal experience by sharpening the focus of work, which simultaneously …

Experiencing Workplace Inclusion: Critical Incidents That Create A Sense Of Inclusion For Professional Staff In Higher Education, Katherine Penn Lampley

Antioch University Dissertations & Theses

Professional staff make up the majority of employees at colleges and universities in the United States but are rarely the focus of research in higher education. As a result, little is known about how these employees experience the workplace, creating a challenge for educational institutions working to attract, develop, and retain this essential resource. Employees who feel included in the workplace have higher performance levels and are more likely to remain with their organizations, but workplace inclusion is a complex and undertheorized psychological phenomenon. This exploratory study provides insight into the psychological experience of inclusion by examining the experiences, interactions, …

Navigating Conflict During Periods Of Change In Higher Education: Deconstructing Academic Leaders’ Construction Of Meaning, Tyler Guy Olson

Antioch University Dissertations & Theses

Navigating departmental and organizational conflict is an essential function and responsibility of an academic unit leader (dean, associate dean, director, or chair) in higher education institutions (HEIs). During periods of organizational change, conflict tends to increase in complexity and difficulty—in part due to resistance to change—making it more difficult to manage in a constructive manner (Marcus, 2014). Much of the literature that looks at the academic unit leader and conflict focuses on personal conflict styles (or modes), types of conflicts encountered, and training on techniques and skills for conflict resolution and management. Missing from the literature is research that examines …

Empowered Presence: Theorizing An Afrocentric Performance Of Leadership By African American Women, Sharon Wamble-King

Antioch University Dissertations & Theses

There is a paucity of theorizing concerning leadership enactments performed by African American women. The performances have been marginalized and obscured within the Western leadership canon as they fall outside its epistemological boundaries; they have also been sidelined within Critical Leadership Studies. This study employed Afrocentricity as a decolonizing paradigm and Africology as the research methodology to describe and define a leadership phenomenon enacted by African American women. Setting aside Western conceptions of leadership, focus groups of African American women examined video excerpts of Africana women’s oral performances through an Africological lens. Participants’ Afrocentric-oriented perceptions sparked collective storytelling and Meaning-Making …

The Organization Of Information Technology Activities In North American Research Libraries, Rebecca L. Mugridge, Janetta Waterhouse

University Libraries Faculty Scholarship

This study presents the results of an online survey that benchmarked the organization of information technology (IT) functions in academic library members of the Association of Research Libraries. The survey investigated whether responsibility for 14 key areas resided in the libraries or in an institution-level information technology department, whether responsibilities have shifted over the past 20 years, satisfaction with services provided, assessment methods used to evaluate information technology services, and top challenges facing library IT. This paper considers the survey results addressing where the responsibility lies, satisfaction with the support, and whether and when the responsibility changed.

It Assessment In Arl Libraries, Rebecca L. Mugridge, Janetta Waterhouse

University Libraries Faculty Scholarship

With the rapid pace of change and the high cost invested in information technology, it is important for academic libraries to evaluate the information technology solutions they use in their institutions to determine whether they are meeting the needs of their students, faculty, staff, and other users of their libraries and resources. This study presents the results of an online survey of Association of Research Libraries (ARL) academic library members to benchmark the assessment strategies that they used to evaluate their IT activities. This article compares their responses with earlier studies to identify trends and make recommendations for effective assessment …

Perceptions Of Female Naval Officers On Combat Role Policy And Career Advancement, Cheryl Dudley

Walden Dissertations and Doctoral Studies

Women were officially allowed to serve in combat positions when the 1993 Combat Exclusion Policy was lifted in 2013. There was little research to date on how these changes may have influenced the recruitment, retention, and promotion of female naval officers. The purpose of this study was to explore female naval officers' perceptions on how lifting the combat exclusion policy impacted the factors of recruitment, retention, and promotion within the military. A generic qualitative study supported exploring perceptions of female naval officers who experienced combat duty regarding these issues. Using feminist security studies as the conceptual framework, this study focused …

The American Founding Documents And Democratic Social Change: A Constructivist Grounded Theory, A I. Forde

Walden Dissertations and Doctoral Studies

AbstractExisting social disparities in the United States are inconsistent with the promise of democracy; therefore, there was a need for critical conceptualization of the first principles that undergird American democracy and the genesis of democratic social change in America. This constructivist grounded theory study aimed to construct a grounded theory that provides an understanding of the process of American democratic social change as it emerged from the nation’s founding documents. A post hoc polytheoretical framework including Foucault’s, Bourdieu’s, and Marx and Engels’s theories of power was used to understand power dynamics. The research question focused on understanding the process of …

Effective Succession Planning And Organizational Development For Behavioral Health Leadership, Amanda Brown

Walden Dissertations and Doctoral Studies

High turnover rates can challenge an organization's ability to provide quality care to clients, maintain a safe environment, and achieve strategic goals. Effective retention strategies can allow the organization to grow and develop to continue to provide services for those in need. The focus of this study was identifying how an organization can improve its retention strategies, create succession plans, and decrease turnover to encourage organizational growth. The Baldrige Excellence Framework was used to guide the study, focusing on leadership, workforce, operations, and management. Data were collected through multiple sources. Semi structured interviews were used to gather data through open-ended …

Current Practices For Forensic Assessments Of Offenders, Garet Bradford

Walden Dissertations and Doctoral Studies

AbstractCurrent Practices for Forensic Assessments of Offenders by Garet Bradford MA, University of Cincinnati, 2017 BA, University of Nevada, 2014 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Forensic Psychology Walden University August 2023

The Perceived Impact Of Effective Leadership On Employee Engagement And Compliance, Ayana Gilham

Walden Dissertations and Doctoral Studies

The focus of this study was the perceived impact of effective leadership on employee engagement and compliance. The Baldridge Excellence Framework was used as a guide for this qualitative case study of a behavioral health organization (BHO) located in the southeastern region of the United States. Research questions were used to examine the definition of effective leadership, the impact effective leadership has on employee engagement and compliance, and training needed to implement effective leadership practices. Data sources were semi-structured interviews with the organization’s Vice President of Operations and Clinical Director, the organization’s website, government websites, archival data provided by the …

Leadership’S Impact On Employee Work Motivation And Performance, Tonia Marilu Joseph-Armstrong

Walden Dissertations and Doctoral Studies

AbstractLeadership is a major factor in terms of motivating employees, leading to enhanced performance. A study was conducted to examine the influence of supervisory leadership style on employee work motivation and job performance in organizations, specifically in a K-12 school setting. The main goal was to determine if there is a relationship between type of leadership demonstrated by school administrators and its impact on the teaching staff’s motivation and performance. Data for this quantitative study were gathered and analyzed from various public and private schools and included a sample of 100 participants. The predictor variable leadership was assessed using the …

Perceptions Of Female Naval Officers On Combat Role Policy And Career Advancement, Cheryl Dudley

Walden Dissertations and Doctoral Studies

Women were officially allowed to serve in combat positions when the 1993 Combat Exclusion Policy was lifted in 2013. There was little research to date on how these changes may have influenced the recruitment, retention, and promotion of female naval officers. The purpose of this study was to explore female naval officers' perceptions on how lifting the combat exclusion policy impacted the factors of recruitment, retention, and promotion within the military. A generic qualitative study supported exploring perceptions of female naval officers who experienced combat duty regarding these issues. Using feminist security studies as the conceptual framework, this study focused …

Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson

Walden Dissertations and Doctoral Studies

Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …

Experience Of Burnout Among Psychiatric Hospital Staff, Cindy Cisneros

Walden Dissertations and Doctoral Studies

Negative experiences at work are common at inpatient psychiatric hospitals and can result in burnout. This is especially the case for psychiatric hospital staff, as they are commonly the first and most frequent line of contact for patients in acute psychiatric care. This study provided relevant insight into the factors that influence the experience of burnout among psychiatric hospital staff that care for patients in inpatient psychiatric hospitals. Research on how burnout affects psychiatric hospital staff apart from other medical professionals is not robust and lacking in qualitative analysis. The transactional model of stress and coping framework constituted the theoretical …

“Building The Roots”: A Delphi Study Examining The Aims Of A Multicultural Competency Graduate Course In Sport And Exercise Psychology, Matthew Paul Gonzalez

Graduate Theses, Dissertations, and Problem Reports (ETD)

Historically, opportunities to develop cultural competency in sport and exercise psychology graduate programs have been limited (Lee, 2015). Recently, major sport psychology organizations across the world have started to require cultural competency in their credentialing requirements. While this represents progress, these requirements can be met with a single course, which falls below the ideal of integrated cultural competency education (Martens et al., 2000). The present study investigated how to maximize the quality of a single course by coming to agreement on a proposed set of impactful and feasible learning outcomes and assessments in that proposed single course related to cultural …

Beyond The Business Case: Moving From Transactional To Transformational Inclusion, Jamillah Bowman Williams

Georgetown Law Faculty Publications and Other Works

While workplace diversity is a hot topic, the extent to which the diversity management movement has effectively improved intergroup relations and reduced racial inequality remains unclear. Despite large investments in diversity and inclusion training and other company wide initiatives, historically excluded groups remain vastly underrepresented in leadership and the most lucrative careers, such as finance, law, and technology. This calls the efficacy of diversity, equity, and inclusion (DEI) efforts into question, particularly with respect to reducing racial inequality in the workplace.

This Article explains why it is time for organizational leaders to move beyond the transactional case for diversity and …

Allies, Cobelligerents, And The Political Realities Of Pursuing Social Justice Librarianship In Conservative Republican Communities, Bill Crowley

Library Philosophy and Practice (e-journal)

Of late, public and school librarians have repeatedly encountered the unwillingness of many conservative communities and/or schools to support socially just collections and services. This article seeks to broaden the discussion of the factors involved. It does so for several reasons. The first is the reality that achieving a number of socially just library services in conservative communities will require the development of local coalitions. By their very nature coalitions often require compromise. This leads to the second reason, a recognition of the political limitations resulting from progressive demands for a total commitment to progressive ends to secure recognition as …

Running The Gauntlet: Barriers For Black Women Academics In Higher Education Research Productivity, Crishana Dionne Benton

UNF Graduate Theses and Dissertations

Internationally, research productivity bears significance for an institution’s reputation and overall research ranking. Many previous efforts surrounding faculty issues have focused on individual faculty research productivity. This study reimagined the definition of productivity as an academic’s impact on scholarly research, evidenced by their h-index.

At the same time, the need for diversity of faculty populations is becoming more urgent, even in a time when the number of tenure-earning faculty positions is diminishing and those which remain are occupied mainly by white men. To add to the disparities, it is reported that only 4% of full-time faculty are Black women. Black …

ประสบการณ์ทางจิตใจในการเข้ารับบริการปรึกษาเชิงจิตวิทยา ผ่านวิดีโอคอลแบบเรียลไทม์ในบุคคลวัยทำงาน, กิตินัดดา อิทธิวิทย์

Chulalongkorn University Theses and Dissertations (Chula ETD)

การวิจัยเชิงคุณภาพครั้งนี้มีวัตถุประสงค์ เพื่อศึกษาประสบการณ์ทางจิตใจในการเข้ารับบริการปรึกษาเชิงจิตวิทยาผ่านวิดีโอคอลแบบเรียลไทม์ในบุคคลวัยทำงาน ด้วยระเบียบวิธีวิจัยเชิงคุณภาพแนวปรากฏการณ์วิทยาเชิงตีความ (Interpretative Phenomenological Analysis : IPA) และเก็บข้อมูลด้วยวิธีการสัมภาษณ์เชิงลึกแบบกึ่งโครงสร้าง (Semi-structured Interview) โดยผู้เข้าร่วมวิจัยคือ บุคคลวัยทำงานที่อาศัยอยู่ในประเทศไทย และเคยมีประสบการณ์ในการเข้ารับบริการปรึกษาเชิงจิตวิทยาผ่านวิดีโอคอลแบบเรียลไทม์ อย่างน้อย 2 sessions ขึ้นไป และสิ้นสุดการรับบริการแล้ว อีกทั้งยังเคยเข้ารับบริการปรึกษาเชิงจิตวิทยารายบุคคลแบบพบหน้า จำนวนทั้งสิ้น 7 ราย ซึ่งมีอายุระหว่าง 28-42 ปี ผลการศึกษาสามารถแบ่งได้ 5 ประเด็นหลัก ได้แก่ 1) สิ่งที่คำนึงก่อนเข้ารับบริการปรึกษาเชิงจิตวิทยาผ่านวิดีโอคอล ประกอบด้วย ความพร้อมของผู้รับบริการในการเข้าสู่บริการปรึกษาเชิงจิตวิทยา และเกณฑ์ที่ใช้ประกอบการพิจารณาบริการปรึกษาผ่านวิดีโอคอล 2) การรับรู้อารมณ์และความพยายามในการสื่อสารผ่านวิดีโอคอล ประกอบด้วย ความรู้สึกแรกในการเข้ารับบริการปรึกษาผ่านวิดีโอคอล และการปรับตัวให้เข้ากับระบบโดย ‘ไม่ให้วิดีโอคอลมาเป็นอุปสรรค’ 3) การรับรู้ถึงอรรถประโยชน์ของบริการปรึกษาผ่านวิดีโอคอล ประกอบด้วย การปรึกษาผ่านวิดีโอคอลสามารถทดแทนแบบพบหน้าได้ การรับรู้ความสัมพันธ์ผ่านวิดีโอคอลในมุมผู้รับบริการ ‘ความสะดวก รวดเร็ว ทันต่อเวลา’ ในบริการปรึกษาผ่านวิดีโอคอล การปรึกษาทางวิดีโอคอลตอบโจทย์กับไลฟ์สไตล์คนวัยทำงาน การปรึกษาผ่านวิดีโอคอลเป็น ‘ตัวช่วย’ ในการลดการตีตราทางสังคม ตลอดจนความสบายใจในการเปิดเผยตัวตนผ่านบริการปรึกษาทางวิดีโอคอล 4) การรับรู้การเปลี่ยนแปลงเชิงบวกหลังเข้ารับบริการปรึกษาผ่านวิดีโอคอล ประกอบด้วย การเปลี่ยนแปลงภายในตน และการมีความสัมพันธ์ที่ดีกับผู้อื่น 5) ความมุ่งหวังของผู้รับบริการต่อบริการปรึกษาทางวิดีโอคอล ประกอบด้วย การพัฒนาคุณภาพและมาตรฐานบริการปรึกษาผ่านวิดีโอคอล การออกแบบบริการปรึกษาผ่านวิดีโอคอลที่ยึดหัวใจของผู้รับบริการเป็นศูนย์กลาง การขยายบริการปรึกษาทางวิดีโอคอลขั้นพื้นฐานอย่างทั่วถึง สรุปผลการวิจัยช่วยเสริมสร้างความรู้ความเข้าใจเกี่ยวกับประสบการณ์ทางจิตใจของบุคคลวัยทำงานที่เคยเข้ารับบริการปรึกษาเชิงจิตวิทยาผ่านวิดีโอคอลแบบเรียลไทม์ในหลากหลายมิติ โดยผู้รับบริการสามารถนำผลการวิจัยดังกล่าวนี้ไปพัฒนาการมีส่วนร่วมของตนในบริบทออนไลน์ ในขณะที่นักจิตวิทยาการปรึกษา และบุคลากรวิชาชีพด้านสุขภาพจิตสามารถนำผลการวิจัยไปพัฒนาแนวทางการให้บริการปรึกษาเชิงจิตวิทยาผ่านวิดีโอคอลแบบเรียลไทม์ในประเทศไทยให้มีประสิทธิภาพมากยิ่งขึ้นต่อไป

ความสัมพันธ์ระหว่างการรับรู้ความยุติธรรมในองค์การและพฤติกรรมการเป็นสมาชิกที่ดีขององค์การ โดยมีคุณภาพชีวิตการทำงานเป็นตัวแปรส่งผ่าน, ปวีณรัตน์ กิตติพิชญอัมพร

Chulalongkorn University Theses and Dissertations (Chula ETD)

การวิจัยครั้งนี้มีวัตถุประสงค์เพื่อศึกษาความสัมพันธ์ระหว่างการรับรู้ความยุติธรรมในองค์การที่มีต่อพฤติกรรมการเป็นสมาชิกที่ดีขององค์การโดยมีคุณภาพชีวิตการทำงานเป็นตัวแปรส่งผ่าน กลุ่มตัวอย่างในการวิจัยครั้งนี้ ได้แก่ พนักงานบริษัทเอกชนในอุตสาหกรรมบริการที่มีขนาดกลางถึงขนาดใหญ่ โดยกลุ่มตัวอย่างจำนวน 156 คน ได้ทำการตอบคำถามผ่านแบบสอบถามออนไลน์ เครื่องมือที่ใช้ในการวิจัย ได้แก่ มาตรวัดการรับรู้ความยุติธรรมในองค์การ, มาตรวัดพฤติกรรมการเป็นสมาชิกที่ดีขององค์การ และมาตรวัดการคุณภาพชีวิตการทำงาน เมื่อทำการวิเคราะห์ผลทางสถิติด้วยโปรแกรมสำเร็จรูปSPSS ชุดคำสั่ง PROCESS (Model 4) เมื่อวิเคราะห์ข้อมูลด้วยสถิติเชิงพรรณนาและสถิติเชิงอนุมาน รวมทั้งการวิเคราะห์สถิติการทดสอบตัวแปรส่งผ่าน ผลการวิจัยพบว่า การรับรู้ความยุติธรรมในองค์การไม่มีความสัมพันธ์ทางบวกกับพฤติกรรมการเป็นสมาชิกที่ดีขององค์การอย่างมีนัยสำคัญทางสถิติ (β = .09, p = .175), การรับรู้ความยุติธรรมในองค์การมีความ สัมพันธ์ทางบวกกับคุณภาพชีวิตการทำงานอย่างมีนัยสำคัญทางสถิติ (β = .68, p

The Factors Of Influencing Strategic Decision-Making And Enhancing Performance For Smes In China's Cultural And Creative Industry, Shuyu Xu

Chulalongkorn University Theses and Dissertations (Chula ETD)

This paper explores the influencing factors in the strategic decision-making process of small and medium-sized enterprises in China's cultural and creative industry through market-oriented theory and resource-based perspectives and analyzes how to help small and medium-sized enterprises in the cultural and creative industry improve their strategic decision-making effectiveness from four aspects: customer orientation, market agility, perception and learning ability. Specifically, this paper interviews managers or owners of six small and medium-sized enterprises in Xi'an, Shaanxi Province, China. After interview analysis, the above four points have a positive impact on improving the effectiveness of strategic decision-making of small and medium-sized enterprises …

Grit, Efficacy, Commitment And Career Planning, Mary Clare Newsham

Graduate Theses/Dissertations

This current study advanced understanding of the career goal-setting and relevant goal-related attitudes to the career planning process. Specifically, this study evaluated how career goal commitment, career goal self-efficacy and grit affect career goal structures and effort. A multidimensional career goal commitment scale was developed to differentiate intrinsic (affective) from rational types of commitments. Findings supported affective career goal commitment as consequential to the completeness of career goal structures and in career-relevant effort. Also, career goal self-efficacy was found to predict career planners’ self-efficacy for shorter term performance.

Intersectionality And Gender Injustice In Higher Education In Pre- And Post-Coup Myanmar, Ei Yin Yin Phyu

Chulalongkorn University Theses and Dissertations (Chula ETD)

This research examines gender injustice in Higher Education in pre- and post-coup Myanmar. It explores how gender injustice has been perceived and practiced during the semi- civilian government and after the 2021 coup, both in private and public spaces. Using intersectionality and gender injustice concepts, this research employs a qualitative approach, collecting primary data through interviews with women university scholars, as well as secondary sources such as legal documents, education laws, university policies and regulations regarding gender equality. It incorporates other gender-related concepts and frameworks in order to strengthen its empirical findings. Primary data collection included 17 female participants from …