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Frontline Job Redesign Louisiana - Needs Assessment Summary, Quality Improvement Center For Workforce Development

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Exploration of Need

The QIC-WD and the Louisiana Department of Child and Family Services (DCFS) Child Welfare Division (CWD) worked together to conduct a needs assessment. A variety of information was explored to learn about the current workforce and the agency’s child welfare workforce practices, including: 1) recruitment, hiring, and retention metrics and processes; 2) organizational culture and climate; and 3) other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, and employee recognition.

More specifically, five major types of information were considered: 1) objective administrative data; 2) subjective perceptions of staff and supervisors, gathered through QIC-WD …

Frontline Job Redesign Louisiana - Intervention Background, Quality Improvement Center For Workforce Development

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What is job redesign and why was it selected?

The Louisiana Department of Children and Family Services (DCFS), Child Welfare Division (CWD) partnered with the Quality Improvement Center for Workforce Development (QIC-WD) to develop, implement, and test an intervention to address issues identified in the needs assessment including low employee morale, high staff turnover, and poor outcomes for families and children. A frontline job redesign was selected as the intervention because the agency wished to approach these long-standing challenges in an innovative manner. A job redesign is comprised of activities that alter specific jobs or interdependent systems of jobs in …

Who's There For The Directors?, Mark K. Nagasawa

Straus Institute for Thriving Children & Families

This third report from the Listening to Teachers study’s second year focuses on a subsample of early childhood program leaders (n=113) in NYC. Among the key findings in this report:

• Support from supervisors lowered the odds of survey participants reporting potential burnout.
• However, the odds of program leaders reporting potential burnout were 1.7 times higher than for other respondents.
• The odds of Black, Indigenous, and other People of Color (BIPOC) respondents being in leadership roles were significantly less than their white colleagues.

While this study's self-selected sample makes these findings ungeneralizable, they do raise the critically important question, What is …

A Quick Guide To Workforce Analytics For Child Welfare Agencies, Quality Improvement Center For Workforce Development

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Child welfare agencies continue to seek resources to help them better understand their workforce data. The Quality Improvement Center for Workforce Development (QICWD) developed several valuable resources for public child welfare agencies working to build partnerships between child welfare and human resources (HR) professionals to address child welfare workforce challenges. These resources were created for jurisdictions participating in the QIC-WD Child Welfare Workforce Analytics Institutes 1.0 and 2.0 but can be used by any jurisdiction. These resources aim to help agencies build their workforce data analytics capacity and improve practice. Planning When conducting workforce analytics, agencies are encouraged to adopt …

A Critical Discourse Analysis Of How Youth In Care Describe Social Support, Jared Israel Best

Dissertations and Theses

There are nearly 422,000 youth in foster care in the United States with 20,000 aging out each year. Youth who age out of care demonstrate worse outcomes in all areas (education, employment, homelessness, justice system involvement, and social support) compared to the general population. These outcomes represent an ideological production, or a production of knowledge regarding the discursive youth in care. Thus, dominant discourses of youth are informed and constitutive of these problematic outcomes. Similarly, youthhood is dominantly defined by risk and informed by peer groups and social relationships. This study presents findings from interviews with 22 youth preparing to …

Leader-Member Exchange, Sarah Stepanek, Megan Paul

Umbrella Summaries

What is LMX?

Leader-member exchange (LMX) refers to the quality of relationship exchange formed between a leader and their subordinate (Gerstner & Day, 1997). Note that in this context, leaders may include supervisors, not just upper-level leaders such as managers or administrators. LMX theory is based on the idea that leaders develop unique relationships with each follower, and the quality of this relationship then has the power to influence various attitudes and behaviors (Illies et al., 2007). Whereas most leadership theories focus entirely on the role that a leader plays, LMX differs in that it emphasizes the dyadic nature of …

The Effectiveness Of Governmental Policy Measures On Controlling The Spread Of Covid-19: Empirical Evidence From Around The World, Lobna Abdallah Yassin

Theses and Dissertations

The rapid spread of COVID-19 in China and the world dramatically affected the development in China and many countries worldwide. Different governments applied various policy measures to control the virus and prevent its spreading inside their countries. These policy measures combined with this global health crisis have serious consequences on the health system in different countries and the world economy. This thesis aims to quantitatively measure the effectiveness of the governmental policy measures that are taken during the risk management of the coronavirus across different countries on controlling the spread of the virus. Also, this thesis highlights the different policies …

The Child Welfare Workforce Crisis – What We’Re Hearing From The Field, Quality Improvement Center For Workforce Development

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The Quality Improvement Center for Workforce Development (QIC-WD) and the National Child Welfare Workforce Institute (NCWWI) in collaboration with the Capacity Building Centers for States, Tribes, and Courts, recently worked with representatives of the Children’s Bureau to listen to concerns of state child welfare and human resources (HR) leaders about the child welfare workforce. This blog post highlights what leaders (representing 29 states) described as their biggest concerns and what strategies agencies have put in place to reduce turnover and improve the applicant pool. We have also included links to information about evidence-informed efforts that could help jurisdictions address some …

Mental/Behavioural Health And Educational Outcomes Of Grandchildren Raised By Custodial Grandparents: A Mixed Methods Systematic Review, Yanfeng Xu Ph.D., Yao Wang, Lauren P. Mccarthy, Theresa Harrison, Hanna Doherty

Faculty and Staff Publications

Grandparents caring for grandchildren has increased globally in the past two decades, but we have a limited understanding of its effects on custodial grandchildren's mental/behavioural health and educational outcomes. This mixed methods systematic review aims to synthesise mental/behavioural health and educational outcomes of custodial grandchildren within custodial grandparent-headed families and with comparison to other types of household structure and further examine factors associated with these outcomes. A systematic review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines was conducted. We searched ERIC, Family Studies Abstracts, PsycINFO, PubMed, Scopus, Social Work Abstract and SocINDEX in March 2021 and …

The Lived Experience Of Waitresses In Hospitality Sector: A Phenomenological Study On Work Related Abuse And Its Coping Mechanisms Among Selected Waitresses In Hospitality Sector In Bahirdar City, Northwestern Ethiopia, Kidus Yenealem Mefteh, Gebremeskel Mesafint Dessie, Wossen Lulie Teshome

The Qualitative Report

A significantly high number of employed women work in vulnerable work environment. Waitresses’ working in the hospitality sector experience different kind of work-related abuse. This study aims to explore waitresses work related abuse and its coping mechanisms in the hospitality sector in Bahirdar city, Ethiopia. A descriptive phenomenological study was conducted to describe the lived experience of waitresses in the work environment. Data were collected through an in-depth interview with waitresses. Participants of the study were selected by non-probability sampling. The collected data were inductively coded and developed into themes. Different kinds of data quality assurance mechanisms were employed to …

Social Work Advocacy In Federal Immigration Courts: A Consultant’S Reflection On Successful Cases, Luis H. Zayas

School of Social Work Faculty Publications

Advocacy for immigrant families undertaken by social workers, attorneys, and other supporters to protect against deportation, detention, and unfair government policies occurs mostly in immigration and federal courts. Social workers bring unique knowledge and skills that enhance legal teams’ representation of immigrants. This paper provides case illustrations of social work’s contribution in three types of legal actions. One illustration from immigration court demonstrates the social work consultant’s role in cancellation of removal cases when undocumented immigrants have US-citizen children. A second case is a federal class-action lawsuit to end the detention of asylum-seeking families. The third case was a federal …

Misinformation And Disinformation: Detecting Fakes With The Eye And Ai, Victoria Rubin

Data and Test Instruments

How do we detect, deter, and prevent the spread of mis- and disinformationwith the human eye and AI? How does theory inform the practice, and how do theevidence-based research and best practices in lie-catching and truth-seekingprofessions—inform AI? The book looks into well-established human practicessuch as the routines and processes used in detective work, journalism, and scientificinquiry, and how they contribute toward innovative AI solutions. The book explainsthe principles, inner workings, and recent evolution of five types of state-of-the-artAI technologies suitable for curtailing the spread of mis- and disinformation:automated deception detectors, clickbait detectors, satirical fake detectors, rumordebunkers, and computational fact-checking tools.

Differences In Attachment, Resilience, And Negative Affect In Non-Treatment-Seeking And Treatment-Seeking Ems Professionals, Jose Carbajal, Warren N. Ponder, Lauren Malthaner, Kathryn Shahan, Katelyn Jetelina, Jeanine Galusha, Donna Schuman

Faculty Publications

Emergency medical service (EMS) professionals have a stressful vocation, inarguably worsened by the COVID-19 pandemic, which affects their mental health and makes them a vulnerable population warranting further study. However, to date, no published research has compared non-treatment and treatment-seeking EMS professionals in the same greater metropolitan area. In this study, we examined differences and similarities among the non-treatment-seeking EMS professionals (n = 57) from a local EMS agency and treatment-seeking EMS personnel (n = 53) from a non-profit community treatment center on six assessment instruments that measure attachment avoidance, attachment anxiety, resilience, depression, generalized anxiety, posttraumatic stress …

Differences In Attachment, Resilience, And Negative Affect In Non-Treatment-Seeking And Treatment-Seeking Ems Professionals, Jose Carbajal, Warren Ponder, Lauren Malthaner, Kathryn Shahan, Katelyn Jetelina, Jeanine Galusha, Donna Schuman

Journal of Social, Behavioral, and Health Sciences

Emergency medical service (EMS) professionals have a stressful vocation, inarguably worsened by the COVID-19 pandemic, which affects their mental health and makes them a vulnerable population warranting further study. However, to date, no published research has compared non-treatment and treatment-seeking EMS professionals in the same greater metropolitan area. In this study, we examined differences and similarities among the non-treatment-seeking EMS professionals (n = 57) from a local EMS agency and treatment-seeking EMS personnel (n = 53) from a non-profit community treatment center on six assessment instruments that measure attachment avoidance, attachment anxiety, resilience, depression, generalized anxiety, posttraumatic stress …

"I'M Very Enlightened:" Assisting Black Males Involved In The Criminal Justice System To Deal With And Heal From Racism, Darnell Jackie Strong

Dissertations and Theses

Black Males who have offended face major challenges stemming from their involvement in the Criminal Justice System. Once involved it is hard to get out, as exhibited by high recidivism rates and mass incarceration, issues that have plagued Black Males since slavery. There is little research on interventions to ameliorate the effects of racism on this population.

The aim of this research was to: a) create a training to help Black Males who have been involved in the Criminal Justice System deal with racism and b) evaluate the intervention. This mixed methods research utilized Constructivist Grounded Theory and Afrocentric theory …

The Mechanisms Connecting State Marijuana Policies To Parent, Peer, And Youth Drug Perception Leading To Youth Marijuana Use, Eunbyeor Sophie Yang

Dissertations and Theses

Youth marijuana use, which can lead to numerous health problems, is significantly associated with youth drug perception, which is greatly influenced by state marijuana laws such as medical marijuana legalization and penalty severity. The mediating impact of social drug perceptions on the association between state marijuana laws and youth drug disapproval is not well known. Based on theory of change and primary socialization theory, this study examined the impact of state marijuana laws on youth drug disapproval, the mediating factors of parent and peer drug disapproval, the direct effect of youth drug disapproval on youth marijuana use, and the moderating …

Remedios: Coping With Mental Distress Among Mexican Americans In The Rio Grande Valley, Romeo Escobar, Irán Barrera, Denise Longoria, John M. Gonzalez, Isaias Melgoza

School of Social Work Faculty Publications

The Latino population continues to increase, with estimates of 60 million living in the United States. Of the Hispanic population, 19% live in poverty. This may be a problem because according to research, living in poverty affects people’s social networks and self-worth negatively and is strongly associated with psychological issues. This study examined the perceptions of practitioners of mental health treatment of Mexican Americans who were experiencing mental distress and were residing in the U.S.- Mexico border. Findings suggest clients self-diagnose and try medications (usually purchased in Mexico) that were recommended to them by family members and/or social networks. Additionally, …

Competency-Based Personnel Selection Oklahoma - Intervention Background, Quality Improvement Center For Workforce Development

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What is competency-based personnel selection and why was this intervention selected?

Competency-based personnel selection refers to a hiring process that is rooted in assessment of the required job-related competencies or knowledge, skills, abilities, or other characteristics (KSAOs). Competencies can be evaluated to make hiring decisions using a variety of different methods, including interviews, paper-and-pencil or computer-administered tests, work samples, or situational judgment tests, to name a few. In Oklahoma, a structured interview, typing test, and writing assessment were implemented and pre-employment tests assessing personality, cognitive skills, and attitudes were administered to staff to inform decisions about future …

Supportive Supervision And Resiliency Ohio - Needs Assessment Summary, Quality Improvement Center For Workforce Development

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Exploration of Needs The Ohio Department of Job and Family Services (ODJFS) partnered with the Quality Improvement Center for Workforce Development (QIC-WD) to conduct a comprehensive needs assessment in nine participating counties, to identify potential issues related to staff retention within the child welfare workforce. A number of data sources were used to inform the process, including: 1) administrative data and metrics provided by the Human Resources representatives in each of the nine agencies, 2) formal surveys of child welfare staff and supervisors in the nine participating counties, and 3) the subjective perceptions and expertise from the QIC-WD and Ohio …

Patterns Of School Victimization And Problem Behaviors: Longitudinal Associations With Socioeconomic Well-Being And Criminal Justice Involvement, Ryan D. Heath, Kevin Tan, Jennifer S. Guzzy, Briyana R. Henry

Social Work - All Scholarship

BACKGROUND: Middle school victimization and problem behaviors often co-occur, but little is known about patterns of co-occurrence, or how long effects persist into adulthood.

OBJECTIVE: Drawing on general strain theory, this study aimed to identify sex-specific profiles of victimization and problem behaviors during middle school, and their association with socioeconomic, violence, and criminal justice outcomes in young adulthood.

METHODS: Latent class analyses was conducted on data from the National Longitudinal Study of Youth - 1997, including subsamples of seventh grade females (n=529) and males (n=494).

RESULTS: Two classes were identified for females: (1) low-risk and (2) high-risk; these classes were …

Child Protective Services Social Workers Health Outcomes: Results Of Working With Trauma Survivors, Decora Lachelle Bowers

Doctoral Dissertations and Projects

This quantitative correlational study explored if and to what extent pre-existing health conditions, resilience and coping mechanisms moderated the relationship between job-related stress reactions and mental health outcomes in child protective services social workers. The most challenging clients are victims of trauma, and professionals who work with trauma survivors are at risk of experiencing job-related stress reactions which can be harmful to their overall health. Ann Masten’s variable-focused model of resilience theory guided this study, which involved ninety-six child protective services social workers, supervisors, managers, and directors in North Carolina. Data was collected through a survey which involved demographic questionnaire …

The Effects Of “No Pro Homo” Policies On Lgbtq+ Perceptions In The American South, Isabella L. Brocato

Honors Theses

Five states in the American South currently have “no pro homo” policies in place, while an increasing number of bills targeting discussions about sexuality and gender identity in public schools are being introduced to House floors around the country. Although there is extensive research on the ways in which these policies put the physical and mental well-being of LGBTQ+ students at risk, there is little to no research about how they shape public perceptions of the LGBTQ+ community collectively. With inspiration from Kenneth and Mamie Clark’s social science study cited in Brown v. Board of Education (1954), this study works …

Oncology Healthcare Professionals’ Mental Health During The Covid-19 Pandemic, Leeat Granek, Ora Nakash

School for Social Work: Faculty Publications

The paper begins by reviewing the literature on oncology healthcare professionals’ (HCP) mental health. We summarize and present the current data on HCP mental health in order to understand the baseline state of oncology HCPs’ mental health status prior to the COVID-19 pandemic. At each juncture, we will discuss the implications of these mental health variables on the personal lives of HCPs, the healthcare system, and patient care. We follow by reviewing the literature on these parameters during the COVID-19 pandemic in order to better understand the impact of COVID-19 on the overall mental health of HCPs working in oncology. …

Multi-Level Barriers To Prison Mental Health And Physical Health Care For Individuals With Mental Illnesses, Kelli Canada, Stacey Barrenger, Casey Bohrman, Anthony Banks, Punita Peketi

Social Work (Graduate) Faculty Publications

Objectives: People with mental illnesses are overrepresented in the U.S. prison population. It is well established that incarceration for this population poses physical and mental health risks including greater likelihood of victimization and suicide compared to the general prison population. Yet, research is less clear about how staff and services shape these prison experiences. The aim of this study was to examine how people with mental illnesses experience incarceration through interactions with correctional officers and treatment staff and their use of physical and mental health care services.

Methods: This project utilized a non-experimental design and qualitative research approach to address …

Measuring Success In First Episode Psychosis, Eric M. Mckinley

University Honors Theses

The first experience of psychosis can be hugely disruptive to a person’s life. If left untreated, psychosis can gravely impact the long-term wellbeing and functioning of the person. In the last ten years in the U.S., the rise of the Coordinated Specialty Care (CSC) model for treating First Episode Psychosis is a hopeful development for addressing the unique challenges of those experiencing psychosis. The CSC model can potentially improve long term quality of life outcomes amongst people experiencing psychosis. There have been a range of empirical studies typically conducted at the state level that show a positive range of outcomes …

Social Worker Student’S Anxiety, And Alcohol Consumption During The Covid-19 Pandemic, David Adler

Electronic Theses, Projects, and Dissertations

The COVID-19 pandemic has been extremely impactful on a vast majority of the population, either from losing a possible loved one, or the pandemonium that arose in its wake. The purpose of this study is to better understand how much of an impact the COVID-19 pandemic has had on social worker students’ mental health, specifically, how it has affected their levels of stress, anxiety, and levels of alcohol consumption. This study is significant because the pandemic has had a substantial impact on the mental health of so many individuals, and it is important to research just how large these effects …

Social Workers And Client Resistance Behaviors, Elizabeth Sandoval, Kelly Martinez

Electronic Theses, Projects, and Dissertations

The study aimed at exploring the extent that social workers feel competent and confident to respond to client resistance behavior. A quantitative technique using a survey questionnaire, including a standardized scale adapted by the researchers, was used to gather information regarding social workers' level of preparedness to respond to client resistance behaviors. Data was collected using Qualtrics from 137 participants, and 116 were analyzed (21 contained incomplete data). Data was analyzed utilizing SPSS. The results of two Independent Samples T-tests indicated that there is a significant difference between social workers who have less than 6.47 years of experience and those …

The Impacts Of Exposure To Domestic Violence In Childhood That Leads To Experiencing Violence In Future Intimate Partner Relationships, Araceli Rodriguez, Ceirra L. Venzor

Electronic Theses, Projects, and Dissertations

This qualitative study was designed to explore a person’s experiences of both exposure to domestic violence in childhood and domestic violence in their current relationships. Considering that domestic violence impacts the social wellbeing of an individual, it is important to understand the factors that contribute to a person’s decision to leave the relationship, especially the factors that made it difficult to leave and the services that were accessible to the person.

To explore the aforementioned factors, this study examined interviews of eight female survivors of domestic violence that were receiving services through a domestic violence agency. The student researchers utilized …

Onboarding Program Eastern Band Of Cherokee Indians - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The Quality Improvement Center for Workforce Development (QIC-WD) worked with EBCI Family Safety Program (FSP) to establish an implementation team to lead the development and implementation of their intervention. The implementation team included the FSP Manager, the individual unit supervisors, and the Site Implementation Manager (SIM)/Data Coordinator (the same person fulfilled the role of SIM and Data Coordinator), leadership from throughout the Public Health and Human Services Division, and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The SIM and Data Coordinator positions were partially funded by the QIC-WD and all other …

Strategies Anti-Racist Supervisors Use To Disrupt Racism In Social Work Practice, Sarah Ross Bussey

Dissertations, Theses, and Capstone Projects

Addressing racism and bias within social work practice is crucial, given the social justice mandate of the profession and the profession’s history of complicity in oppressive policies. In a time of increased social division, overt bigotry, and pervasive structural violence, social workers have an opportunity to lead the helping professions in meaningful social transformation. Social work supervisors play a central role in developing and guiding ethical social work practice. Yet, little empirically driven scholarship exists providing supervisors with strategies for disrupting racism and bias in the practice of their supervisees. This exploratory qualitative study employs a grounded theory approach to …