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What Do We Know About Interpersonal Skills? A Meta-Analytic Examination Of Antecedents, Outcomes, And The Efficacy Of Training, Cameron Klein
What Do We Know About Interpersonal Skills? A Meta-Analytic Examination Of Antecedents, Outcomes, And The Efficacy Of Training, Cameron Klein
Electronic Theses and Dissertations
Despite extensive statements about the importance of possessing good interpersonal skills, little quantitative evidence has been brought forth to investigate these claims. At the same time, training in soft, or interpersonal, skills continues for organizational managers, customer service representatives, and members of formal work teams. Based on these considerations, the current research was guided by five broad questions. First, are gender and the Big Five personality variables important predictors in the use and effectiveness of interpersonal skills? Second, what is the relationship between various interpersonal skills and important personal and workplace outcomes? Third, given that training in interpersonal skills is …
The Impact Of Intraorganizational Trust And Learning Oriented Climate On Error Reporting, Dana Elizabeth Sims
The Impact Of Intraorganizational Trust And Learning Oriented Climate On Error Reporting, Dana Elizabeth Sims
Electronic Theses and Dissertations
Insight into opportunities for process improvement provides a competitive advantage through increases in organizational effectiveness and innovation As a result, it is important to understand the conditions under which employees are willing to communicate this information. This study examined the relationship between trust and psychological safety on the willingness to report errors in a medical setting. Trust and psychological safety were measured at the team and leader level. In addition, the moderating effect of a learning orientation climate at three levels of the organization (i.e., team members, team leaders, organizational) was examined on the relationship between trust and psychological safety …